MAXIMISING THE VALUE OF BUSES FOR GREATER MANCHESTER ELISABETH TASKER MANAGING DIRECTOR, STAGECOACH MANCHESTER

Transcription

1 1 MAXIMISING THE VALUE OF BUSES FOR GREATER MANCHESTER ELISABETH TASKER MANAGING DIRECTOR, STAGECOACH MANCHESTER

2 STAGECOACH: CONNECTING MANCHESTER 2 Netwrk: 200+ lcal bus services cvering every district f Greater Manchester Fleet: 797 vehicles perating 29 millin netwrk miles a year Jbs: Majr emplyer prviding direct jbs fr 2,350 peple + supprting many thers in supply chain Custmers: Arund 111m passenger jurneys a year, taking millins f car trips ff the rad and imprving lcal air quality

3 STAGECOACH: CONNECTING MANCHESTER 3 Jurney reliability: despite cngestin, 9 in 10 buses start their jurney within 5 minutes f their scheduled time Value: Lwest fares f any majr bus peratr in UK; weekly unlimited bus travel fr 2 a day; further discunted fares fr yung peple, students, jbseekers. 75% custmer satisfactin in latest Transprt Fcus survey, 2 nd in UK and up 4% n previus year Quality: 91% custmer satisfactin in latest Transprt Fcus survey, up 9% n previus year Cmmunity: 46,000 raised fr lcal charities in last 18 mnths.

4 MAKING DOOR-TO-DOOR JOURNEYS EASIER AND BETTER 4 Stagecach mbile app: M-ticketing, jurney planning, bus stp lcatin, live bus tracking Ticketing: Smart, multi-peratr and multimdal tickets fr travel acrss Greater Manchester. Apple and Andrid pay and easy cntactless card payment with faster barding. 30% f n bus revenue is nw cntactless Investment: 116m investment by Stagecach in greener, fully accessible buses since 2010

5 MAKING DOOR-TO-DOOR JOURNEYS EASIER AND BETTER 5 Air quality and the Envirnment: 144 electric hybrid buses, the largest fleet utside f Lndn and 144 Eur V1 buses making ur fleet ne f greenest bus fleets f any city in UK. 100% f ur waste is recycled Cnnectivity: WiFi n many services t help custmers stay cnnected n the mve Integratin: Services integrated with Metrlink, Natinal Rail netwrk and Manchester Airprt

6 Car wnership Demgraphic structure Ppulatin Ecnmy Emplyment Flexible wrking Online services Bus fares Bus jurney times Bus quality Rail Car use Taxi Metrlink Residual Bus trips DRIVERS OF BUS DEMAND IN GREATER MANCHESTER Histrical trends 2011/12 t 2016/2017 Drivers f change (0.1)m (2) 8.2m (0.6)m (1.9)m (0.3)m (1.5)m 5.0m 3.5m (0.0) 4.4m (0.1)m 2.2m 205.9m trips 2011/12 Overall estimated impact ver the time perid (4.5)m (4) 6 (6) (8) (10) (8.0)m (7.1)m (8.2)m Alts t travel 201.4m trips 2016/17 By theme Sci-demgraphics Ecnmic and labur market impacts Alts t travel Price and quality f bus services Price and quality f ther mdes Residual 0.1% (1.4%) (0.7%) 0.7% (1.9%) 1.0%

7 KEY CHALLENGES + SOLUTIONS TO DELIVER BETTER BUSES Rad cngestin average traffic speeds have fallen belw 10mph in Manchester, with bus jurney times int the reginal centre increasing by 10% per decade Cngestin adds 7-8m t the annual bill f running Stagecach services in Greater Manchester, pushing up the cst f travel fr custmers, impacting reliability and damaging public cnfidence in buses Slutins Targeted bus pririty measures t imprve reliability and punctuality, including mre bus lanes and park and ride Allcatin f rad space accrding t ability f mdes t mve large numbers f peple in mst envirnmentally efficient way Stagecach invested 3m in UK s first privately-funded 455-space,. bus park and ride facility in Hazel Grve, Stckprt Measures t restrict cheap parking and incentivise public transprt use fr peak jurneys

8 KEY CHALLENGES + SOLUTIONS TO DELIVER BETTER BUSES - 2 Declining public investment in buses Bus Service Operatrs Grant cut by 20% in , and has nt increased since Central gvernment funding fr lcal authrities has been decreased significantly, resulting in reduced supprt fr bus services 500m cmmitted t cycling scheme in Manchester, 87m fr new trams, 1m fr bus In Greater Manchester, public investment in buses was cut by 7% between and at the same time there has been a huge increase in Metrlink funding/expansin Slutins A better financial deal fr buses at natinal and reginal level t match the imprtance f buses t the ecnmy and lcal cmmunities Clser wrking between bus peratrs, transprt authrities + ther public sectr functins t maximise the value f scarce funding t secure nn-cmmercial scially-necessary services every 1 spent n lcal bus infrastructure can generate up t 7 f benefits fr lcal businesses, cmmunities and the envirnment (Greener Jurneys),. 8

9 KEY CHALLENGES + SOLUTIONS TO DELIVER BETTER BUSES Health f lcal high streets The health f lcal high streets and the sustainability f lcal bus netwrks are inextricably linked Nearly 30% f persnal spending in cities is by bus passengers - mre than any ther mde f transprt - making buses central t the regin's ecnmic future. Cncern abut plans t remve buses frm Piccadilly Gardens, which wuld damage the bus netwrk, make jurneys mre cmplex fr custmers, impact city centre businesses and encurage greater car use/cngestin Slutins Deliver better access t city centres fr buses and ther sustainable mdes, but restrict car use. Ensure ut-f-twn retail planning plicies d nt damage city centre retailers Mre equitable central gvernment taxatin plicies t ensure lcal retailers are nt disadvantaged cmpared with nline retailers,.

10 PARTNERSHIP WORKING KEY TO SECURING FUTURE FOR BUSES 10 Objective: secure a mre sustainable bus netwrk, ensure further imprvements fr custmers and best value fr taxpayer investment in buses Shared respnsibility: delivering high quality, affrdable and sustainable bus services is cllective respnsibility f transprt prviders, plitical leaders, lcal authrities and central gvernment Strng and cnstructive partnership wrking: best rute t meeting custmer expectatins + delivering visin f Mayr and Cmbined Authrity Partnership wrking with Transprt fr Greater Manchester: quality standards simplified & capped ticketing stable netwrk custmer infrmatin,. punctual and reliable services Air quality

11 11 MAXIMISING THE VALUE OF BUSES FOR GREATER MANCHESTER THANK YOU ELISABETH TASKER MANAGING DIRECTOR, STAGECOACH MANCHESTER