ALABAMA ONE CALL 2000 ANNUAL SUMMARY

Transcription

1 ALABAMA ONE CALL 2000 ANNUAL SUMMARY As Alabama One Call (AOC) completed its 25 th year of operation and moved into the new millennium, it was apparent that we have continued to grow in our operation and the services we provide to our members. In keeping with the trends of the last few years, Alabama One Call once again experienced an increase in our annual locate request volume. During 2000, the AOC processed 371,980 locate requests which was once again, a 15% increase over our previous year volume. The volumes of locate requests processed in 2000, resulted in a 2.8 million outbound transmissions to our members who protect their underground facilities within Alabama. After our major increase in membership in 1999, we expected to experience a lower membership increase for However, even with that expectation, we increased the number of underground facility owners protecting their underground in Alabama by thirty (30); nearly a third of the previous year. This increase brought our membership count up to 335 as of the end of December. Our greatest accomplishment and largest undertaking during 2000, was the conversion of our new computer system to a new windows, internet/intranet system. The system was cut over in steps, with the first step being delivery and then we slowly cut over our operators to using the new system. We were able to expand our locate request information format and obtain additional information from the callers. One of the nicest features of this system is the ability to transmit locate requests to our members via delivery. We have had very positive response from our members who have begun to use this option and more of our members are converting daily. Alabama One Call is continuing to support the national advertising campaign; Dig Safely, by redesigning our advertising message for both our print advertisements and specialty handout items. The Dig Safely campaign takes the traditional message of call before you dig further by looking at the entire damage prevention process. This campaign educates on a four step process of digging safely. These four steps are 1) Call Before You Dig; 2) Wait the Required Amount of Time; 3) Respect the Marks and 4) Dig with Care. We are training excavators to think of the entire dig safely message when working around the buried facilities and that calling before you dig is only the initial step in damage prevention. As part of this program, the AOC has produced a 30 second television spot that we will be providing to our cable television member companies in the upcoming year requesting Public Service Announcement airtime for the Dig Safely message. We also provided Dig Safely training to our member companies educating them on the new education message and provided each member with a Dig Safely media kit which included camera ready artwork for advertisements and bill stuffers, prepared news release and background information on the program.

2 Annual Summary 2000 Page 2 As reported last year, in June 1999, the Best Practices, known as Common Ground was presented to Congress. From this report the Common Ground Alliance was formed which is an association for the purpose of promoting and enhancing the Best Practices through the utility and excavation communities. Additional information for the Common Ground Alliance can be found at their website, The two major projects on the horizon for 2001 will be the completion of our new computer system transition. The two programs to be finalized and implemented include the ability for approved excavators to enter locate requests remotely via the internet and the conversion of our notification database to a truly automated mapping system based on latitude and longitude. The success of the mapping conversion will be very dependent on the response we receive from our members in getting their database transferred to the new system and approved. The future for Alabama One Call and the one call industry, as a whole, seems to be unlimited. We continue to strive each year to remain current with the technology that can benefit both our member companies and the excavating public to ensure public safety and the protection of the buried facilities and also improve the effectiveness and efficiencies of the one call service. And as always, it is only through the support of our participating members that we continue to improve in the services we provide. Annette R. Reburn Executive Director

3 ALABAMA ONE-CALL MEMBERSHIP LIST AT&T AT&T Local Services Air Products & Chemicals Alabama Gas Corporation Alabama Power Company Alabama TV Cable (a TCI Company) Alabaster Water Board AlaTenn Pipeline Company Albertville Housing Authority Alexander City, City of Alexander City Housing Authority Aliceville Housing Authority AllTel Alabama, Inc. Alta Vista Manor Apartments American MetroComm Corp. Amoco Pipeline Company Anniston Water Works and Sewer Board Arab Housing Authority Ashton Place Apartments Athens Housing Authority Athens Utilities, City of Atmore, City of Attalla Housing Authority Auburn Water Works Board, City of Baldwin County Cable Baldwin County EMC Baldwin County Sewer Service Bakerhill Water Authority Bay Gas Storage Company, Inc. Bay Minette Utilities Board Bayou La Batre Utilities Bear Creek/Hackleburg/Phil Campbell Housing BellSouth Berry Gas Board Berry Housing Authority Birmingham Cable Communications Birmingham Water Works & Sewer Board Bishop Petroleum, Inc. Black Box Network Svcs, Inc. Gov. Solutions Black Warrior Methane Corporation Blountsville Housing Authority Boaz Gas Board Boaz Water and Sewer Board Bonnie Doone Apartments Boston, Housing Authority of Brent Housing Authority Brewton, City of Bridgeport Utilities Brindlee Mountain Telephone Company Brookside, Town of Butler, Town of Utilities Board Cable Alabama Corporation Cable One Calera and Montevallo Housing Authority Calera Water & Gas Board Callon Offshore Production, Inc. Camp Hill, Town of Canoe Water & Fire Protection Authority Carbon Hill Housing Authority Carbon Hill Utilities Board Carroll s Creek Water Authority Carrollton Housing Authority Central Alabama Electric Cooperative Charter Communications Alexander City Charter Communications Athens Charter Communications Birmingham Charter Communications Decatur Charter Communications Hartselle Charter Communications Lanett Charter Communications Tuscaloosa Cherokee Manor Apartments Cherokee Water and Gas Department Chevron U.S.A. Inc. Childersburg Water, Sewer & Gas Board Chilton Water Authority Clarke-Mobile Counties Gas District Clayton Housing Authority Cogasco, Inc. Colonial Pipeline Colony Apartments Columbia Square Apartments Columbiana Gas Board Columbiana Housing Authority Com-Link, Inc. Comcast Cablevision of Gadsden Comcast Cablevision (Huntsville) Comcast Cablevision (Mobile) Comcast Cablevision of the Shoals Comcast Cablevision (Tuscaloosa) Conecuh-Monroe Counties Gas District Cordova Housing Authority Cordova Water and Gas Cottonwood Housing Authority Coweta Apartments

4 ALABAMA ONE-CALL MEMBERSHIP LIST Cullman Housing Authority Cullman-Jefferson Counties Gas District Cullman Water Department, City of Dadeville Housing Authority Dadeville Water Supply & Gas Board Daphne Utilities Board, City of Dauphin Island Gathering Partners Decatur Housing Authority Decatur Utilities DeKalb-Cherokee Counties Gas District Deltacom, Inc. Dickens Ferry Apartments, LTD Dixie Electric Cooperative Dixie Pipeline Company Dora Utilities DTE Biomass Energy, Inc. Duke Energy Field Services, Inc. e.spire Communications, Inc. East Alabama Water District East Central Gas District East Cullman Water System Edmond Estates Elba Housing Authority Energen Resources Oak Grove Energen Resources Vance Enterprise Housing Authority Enterprise Products Operating L.P. EOTT Energy Corporation Eufaula Water Works & Sewer Board Eutaw Housing Authority Exxon Mobil Corporation Fairhope Utilities Board Falcon Cable of Mobile Falkville, Town of Farmers Telephone Co-Op, Inc. Fayette Gas Board Fayette Housing Authority Flomaton, Town of Florala Gas Department Florence, City of Florence Housing Authority Florida Gas Transmission Company Freemanville Water System, Inc. Frontier Communications of Alabama Frontier Communications of Lamar Co. Frontier Communications of the South Frontier Communications International, Inc. Fultondale Gas Board Genesis Crude Oil, L.P. Geneva County Gas District Georgiana Housing Authority Gordo Housing Authority Gordo, Town of Graysville Utilities Greater Gadsden Housing Authority GTC, Inc. GTE South, Inc. Guin Housing Authority Gulf Shores, Utilities Board of the City of Gulf Telephone Company Guntersville Housing Authority Guntersville Water Board Haleyville Housing Authority Hamilton Housing Authority Hanceville Housing Authority Hartselle Utilities Board Hayneville Telephone Company, Inc. Headland Housing Authority Holiday Village Mobile Home Park Hoover, City of Hunt Refining Company Huntsville, City of Huntsville Housing Authority Huntsville Utilities, Electric, Gas and Water ICG Telecom Group, Inc. Intermedia Communications, Inc. Interstate FiberNet Interstate Telephone Company Jacksonville Gas Water & Sewer Board Jefferson County Housing Authority Jemison Water Department J N Exploration Joe Wheeler EMC KMC SouthEast Corporation KMC Telecom III, Inc. KNOLOGY of Montgomery Koch Gateway Pipeline Company Lafayette, City of Lafayette Housing Authority Lamar County Gas District Lanett, City of Lanett Housing Authority Lawrence Colbert Counties Gas District Lee Chambers Utilities District

5 ALABAMA ONE-CALL MEMBERSHIP LIST Lemoyne Water System, Inc. Level 3 Communications Lightwave Technologies, LLC Lincoln, City of Linde Gas, Inc. Lineville Housing Authority Livingston, City of Utility Board Livingston Housing Authority Loachapoka Water Authority Loxley, Town of Luverne Housing Authority Madison, City of Public Works Department Madison River Communications Magnolia Pipeline Corporation Mallard Cablevision Maplesville Waterworks & Gas Board Marshall County Gas District MCI Telecommunications Mediacom Midcoast Interstate Transmission, Inc. Midland City Housing Authority Millport Housing Authority Mobil Exploration & Producing U.S. Mobile, City of Mobile Area Water and Sewer Service Mobile Gas Service Montevallo Water Works Moon-Hines-Tigrett Moulton Gas Board, Town of Moundville Telephone Mount Vernon Water & Gas Mulga, Town of New Brockton Housing Authority Newton Housing Authority North Alabama Gas District Northwest Alabama Gas District Otelco Telephone, LLC Otelco Telephone, LLC / Walnut Grove Oneonta Utilities Board Opelika Power and Light Opelika Water Works Opp Housing Authority Orange Beach Water Authority Palmer Petroleum, Inc. Perdido Bay Water, Sewer & FPD Phoenix Pipeline, LLC Pickens County Natural Gas District Piedmont Housing Authority Piedmont Water, Gas & Sewer Board Plains Marketing, LP Plantation Pipeline Company Praxair, Inc. Qwest Communications Red Bay Water and Gas ResNet Communications River Gas Corporation Riviera Utilities Roanoke, Utilities Board of the City of Robertsdale, City of Rockford Water & Gas Royal Management Company Russellville Gas Board Russellville Housing Authority Samson Resources Company Saraland, City of Scottsboro Housing Authority Scottsboro Water, Sewer & Gas Board Sellers Station Water System Selma Housing Authority Sheffield Housing Authority Sheffield Utilities Shell Chemical Shell Western E&P, Inc. Silverhill, Town of Smiths Water and Sewer Authority Sonat Intrastate-Alabama South Alabama Sewer Service Corporation South Alabama Utilities South Eastern Electric Development South Georgia Natural Gas Company South of Dauphin Apartments Southeast Alabama Gas District Southern Gas Transmission Company Southern Natural Gas Spooner Petroleum Company Spring Creek Apartments Sprint ST Services Stevenson, Utilities Board of the Town of Sulligent Housing Authority Sumiton Gas Board Summerdale, Town of Sundown Apartments Sylacauga Housing Authority

6 ALABAMA ONE-CALL MEMBERSHIP LIST Sylacauga Utilities Board Talladega College Hills Apartments Talladega Housing Authority Tallassee, City of Tallassee Housing Authority Tarrant Housing Authority TCI of Alabama (Birmingham) TCI of Lee County TCI TKR of Alabama (Montgomery) TCI TKR of the Gulf Plains Tennessee Gas Pipeline Company Texaco Texas Eastern Transmission Corp. Timber Ridge Apartments Time Warner Cable (Eufaula & Wetumpka) Torch Operating Company Torrence Cablevision USA, Inc. Townhouse Square Apartments Transcontinental Pipeline TransMontaigne Product Service - East Trawick Construction Company, Inc. Trussville Utilities Turnerville Water and F.P.D. Tuscaloosa, City of Tuscumbia Gas Department Tuscumbia Housing Authority Union Springs Housing Authority Union Springs Telephone Company Union Springs Utilities United Cities Gas Company Unocal Corporation U S Steel U S Steel Mining Company, LLC USG Pipeline Company Valley Brook Apartments Vernon Housing Authority Village at Moody Village Green Apartments Vina Natural Gas Wadley, Town of Weatherly Cable, Inc. Wedgewood Manor Apartments Wedowee, Town of West Jefferson Gas System West Morgan East Lawrence Water Authority WFS-NGL Pipeline Co., Inc. Wheeler Basin Natural Gas Wilcox County Gas District Williams Communications, Inc. Wilton, Town of Winfield Housing Authority York, City of TOTAL MEMBERSHIP 335 Dec 00

7 ASSOCIATE MEMBERS UTILIQUEST 1442 S. Beltline Hwy Mobile, AL Contact: Gary Gibson (334) STS, INC Fairlane Drive Montgomery, AL Contact: Chuck Collins (334) CENTRAL LOCATING SERVICE 512 Lorna Square Birmingham, AL Contact: Todd Bullock (205) AZED COMMUNICATIONS 1301 Azalea Road Suite 55 Mobile, AL Contact: Joseph S. Gardiner (334) PINPOINT LOCATING, INC. 402 Ridgecrest Trail Oneonta, AL Contact: Steve Martin (205)

8 SUPPORTING MEMBERS GEORGE COOP ASSOCIATES 788 Pinewood Lake Dr Venice, FL Contact: Karen Vernon (205) PIPEHORN UTILITY TOOL COMPANY PO Box Birmingham, AL Contact: Donald Plosser (205)

9 Alabama One Call Historical Report of Call Volume MONTH 1998 INCR % MONTH 1999 INCR % MONTH 2000 INCR % JAN 19,333 2,073 12% JAN 21,400 2,067 11% JAN 25,356 3,956 18% FEB 19,913 1,588 9% FEB 23,138 3,225 16% FEB 29,029 5,891 25% MAR 24,381 2,182 10% MAR 27,082 2,701 11% MAR 32,833 5,751 21% APR 23,779 (401) -2% APR 27,584 3,805 16% APR 28, % MAY 23,767 1,921 9% MAY 26,986 3,219 14% MAY 35,050 8,064 30% JUN 26,266 5,437 26% JUN 28,650 2,384 9% JUN 33,936 5,286 18% JUL 25,769 2,430 10% JUL 28,128 2,359 9% JUL 31,193 3,065 11% AUG 26,068 3,130 14% AUG 31,318 5,250 20% AUG 36,262 4,944 16% SEP 24, % SEP 31,033 6,723 28% SEP 30,585 (448) -1% OCT 25,997 1,460 6% OCT 28,498 2,501 10% OCT 36,568 8,070 28% NOV 21,096 2,669 14% NOV 26,660 5,564 26% NOV 28,874 2,214 8% DEC 20,767 1,445 7% DEC 23,137 2,370 11% DEC 23, % Total 281,446 24,025 9% Total 323,614 42,168 15% Total 371,980 48,366 15%

10 Ticket Volume Alabama One Call 40,000 35,000 30,000 25,000 20,000 15, ,000 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

11 EXCAVATOR LOCATE REQUESTS WITH LESS THAN 48 HOUR NOTICE 2000 MONTH LOCATE REQUESTS January 2,285 February 3,422 March 3,095 April 2,850 May 3,494 June 3,230 July 3,293 August 3,798 September 3,449 October 2,941 November 2,853 * December 2,854 * TOTAL 37,564 * Averaged from January and February totals. Acutal totals for November and December were not available.

12 MONTH Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Alabama One Call Historical Report of Call Volume INCR. % 1999 INCR. % 2000 INCR. % 12, % 13,675 1,434 12% 16,074 2,399 18% 12,812 (729) -5% 15,142 2,330 18% 19,404 4,262 28% 16,307 (878) -5% 19,732 3,425 21% 21,485 1,753 9% 16,093 (1,962) -11% 20,216 4,123 26% 19,244 (972) -5% 17, % 19,457 2,224 13% 24,339 4,882 25% 18,151 3,368 23% 19,350 1,199 7% 21,804 2,454 13% 17,138 (2,669) -13% 18,738 1,600 9% 20,460 1,722 9% 15,773 (2,455) -13% 20,705 4,932 31% 23,138 2,433 12% 15,881 (148) -1% 19,291 3,410 21% 18,878 (413) -2% 16, % 18,482 2,255 14% 21,454 2,972 16% ,750 15% ,266 32% 16,968 (483) -3% % ,222 18% (585) -4% 183,614 (2,081) -1% 217,034 33,420 18% 237,458 20,424 9%

13 ACD Call Volume Alabama One Call 26,000 25,000 24,000 23,000 22,000 21,000 20,000 19,000 18,000 17,000 16,000 15,000 14,000 13,000 12,000 11,000 10,

14 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL A T & T 5,852 6,875 7,683 6,721 8,420 8,359 7,313 8,625 7,031 8,390 7,003 6,537 88,809 A T & T LOCAL SERVICES ,044 AIR PRODUCTS & CHEMICALS ,198 ALABAMA GAS ANNISTON ,493 BESSEMER 1,023 1,219 1,258 1,227 1,558 1,614 1,181 1,484 1,218 1,368 1,032 1,108 15,290 BIRMINGHAM 2,301 2,680 2,824 2,428 3,193 3,561 2,993 3,194 2,612 3,147 2,444 2,275 33,652 GADSDEN ,681 JASPER ,683 LEEDS ,640 MARION ,123 MONTGOMERY 2,186 2,390 2,846 2,527 3,041 2,945 2,389 2,746 2,415 2,624 2,145 1,701 29,955 OPELIKA 759 1,029 1, , ,588 PHENIX CITY ,678 ROGERSVILLE ,005 SELMA ,701 SHELBY 4,265 4,717 5,527 4,815 5,973 6,221 5,215 6,199 5,017 5,293 4,209 4,088 61,539 TALLADEGA ,564 TUSCALOOSA 1,406 1,601 1,757 1,373 1,781 1,578 1,499 1,827 1,385 1,382 1,372 1,096 18,057 TUSKEGEE ,757 ALABAMA POWER BIRMINGHAM DIV. 9,470 10,714 12,285 10,606 13,163 13,801 11,688 13,385 10,925 11,928 9,387 8, ,208 EASTERN DIV. 2,550 2,864 3,154 2,796 3,756 3,471 3,566 3,776 3,130 3,833 3,005 2,430 38,331 SOUTHERN DIV. 3,567 4,096 4,742 4,041 4,804 4,506 4,248 4,525 3,952 4,327 3,526 2,688 49,022 WESTERN DIV. 2,954 3,256 3,490 2,969 3,686 3,529 3,232 3,868 3,100 3,227 2,733 2,220 38,264 MOBILE DIV. 2,905 2,482 3,796 3,516 4,020 3,838 3,628 4,618 4,009 4,052 3,127 2,960 42,951 SOUTHEAST DIV. 1,201 1,453 1,552 1,390 1,639 1,580 1,560 1,673 1,374 1,574 1,338 1,054 17,388 ALABASTER WATER BOARD ,507 ALATENN PIPELINE COMPANY ALBERTVILLE HOUSING AUTHORITY ALEXANDER CITY, CITY OF ,324 ALEXANDER CITY HOUSING AUTHORITY ALICEVILLE HOUSING AUTHORITY ALLTEL ,289 ALLTEL ,384 ALTA VISTA MANOR APARTMENTS AMERICAN METROCOMM CORP ,259 AMOCO PIPELINE ,537 ANNISTON WATER WORKS AND SEWER BOARD ,128 ARAB HOUSING AUTHORITY ASHTON PLACE APARTMENTS ATHENS, CITY OF , ,749 ATHENS HOUSING AUTHORITY ATMORE, CITY OF ATTALLA HOUSING AUTHORITY AUBURN WATER WORKS ,705 AZED COMMUNICATIONS ,678 BAKERHILL WATER AUTHORITY

15 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL BALDWIN COUNTY CABLE BALDWIN COUNTY EMC ,028 1, , , ,733 BALDWIN COUNTY SEWER SERVICE, LLC BAY GAS STORAGE COMPANY, LTD BAY MINETTE UTILITIES BOARD ,494 BAYOU LA BATRE UTILITIES ,139 BELLSOUTH TELECOMMUNICATIONS BIRMINGHAM 01 8,173 9,281 10,915 9,094 11,376 12,141 10,230 11,758 9,386 11,048 7,910 2, ,238 BIRMINGHAM ,676 DECATUR 01 5,859 6,645 7,887 6,338 8,464 7,935 7,394 8,922 7,566 7,833 6,309 5,243 86,395 MOBILE 3,242 3,910 4,170 4,074 4,694 4,350 3,984 5,006 4,193 5,970 3,467 3,128 50,188 MONTGOMERY 01 4,877 5,676 6,439 5,600 6,596 6,292 5,960 6,355 5,574 5,923 4,882 3,755 67,929 MONTGOMERY 02 2,140 2,499 2,822 2,198 2,838 2,587 2,588 2,916 2,375 2,462 2,201 1,743 29,369 PENSACOLA BERRY GAS BOARD BERRY HOUSING AUTHORITY BIRMINGHAM CABLE 2,371 2,898 2,883 2,558 3,329 3,747 3,085 3,317 2,736 3,407 2,466 2,284 35,081 BIRMINGHAM WTR WORKS & SWR BRD 5,715 6,277 7,023 6,103 7,508 8,050 6,784 7,551 6,066 7,977 5,549 5,417 80,020 BISHOP PETROLEUM BLACK BOX NETWORK SVCS, INC. - GOVERMENTAL SOL ,061 BLACK WARRIOR METHANE CORP BLOUNTSVILLE HOUSING AUTHORITY BOAZ GAS BOARD ,169 BOAZ WATER AND SEWER BOARD BONNIE DOONE APARTMENTS BOSTON, HOUSING AUTHORITY OF BRENT HOUSING AUTHORITY BREWTON, CITY OF ,676 BRIDGEPORT UTILITIES BRINDLEE MOUNTAIN TELEPHONE CO BROOKSIDE, TOWN OF BROOKVIEW APARTMENTS BUTLER, TOWN OF UTILITIES BOARD BYERS ENGINEERING 04 3,958 4,723 4,963 4,722 5,650 5,289 4,963 5,896 5,007 5,527 4,176 3,868 58,742 CABLE ALABAMA 1,440 1,471 2,170 1,381 2,043 2,189 1,989 2,500 2,021 2,129 1,609 1,521 22,463 CABLE ONE ,551 CALERA & MONTEVALLO HOUSING AUTHORITY CALERA WATER & GAS BOARD ,110 CALLON OFFSHORE PRODUCTION, INC CAMP HILL, TOWN OF CANOE WATER AND FIRE PROTECTION AUTHORITY CARBON HILL HOUSING AUTHORITY CARBON HILL UTILITIES BOARD CARROLL'S CREEK WATER AUTHORITY ,073 CARROLLTON HOUSING AUTHORITY CENTRAL AL ELECTRIC CO-OP ,886 CENTRAL AL ELECTRIC CO-OP ,268 CENTRAL AL ELECTRIC CO-OP ,193 CENTRAL AL ELECTRIC CO-OP ,058

16 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL CHARTER CABLE TV - ATHENS ,678 CHARTER CABLE TV - DECATUR 1,089 1,487 1,749 1,433 1, ,776 CHARTER COMMUNICATIONS - ALEX ,981 CHARTER COMMUNICATIONS - BIRMINGHAM 3,877 3,969 4,603 4,237 5,188 5,191 4,550 5,387 5,203 6,271 4,943 4,859 58,278 CHARTER COMMUNICATIONS - HARTSELLE ,465 CHARTER COMMUNICATIONS - LANETT CHARTER COMMUNICATIONS - TUSC ,407 CHEROKEE MANOR APARTMENTS CHEROKEE WATER AND GAS DEPARTMENT CHEVRON U.S.A. INC CHILDERSBURG WTR,SWR,& GAS BD ,549 CHILTON WATER AUTHORITY ,221 CLARKE-MOBILE COUNTIES GAS DISTRICT ,911 CLAYTON HOUSING AUTHORITY COGASCO, INC COLONIAL PIPELINE ,039 1,182 1,297 1,215 1,012 1, ,129 1,033 1,018 12,773 COLONY APARTMENTS ,006 COLUMBIA SQUARE APARTMENTS COLUMBIANA GAS ,759 COLUMBIANA HOUSING AUTHORITY ,316 COMCAST CABLEVISION OF GADSDEN ,231 COMCAST CABLE-HUNTSVILLE , ,188 1,242 1,090 1,571 1,248 1,913 1,048 1,028 13,660 COMCAST CABLE-MOBILE 1,293 1,629 1,681 1,715 2,372 1,830 1,725 2,150 1,739 1,471 1,531 1,559 20,695 COMCAST CABLEVISION OF THE SHOALS , , ,513 COMCAST CABLE-TUSC ,160 1,282 1,005 1,284 1,169 1,100 1, , ,149 COM-LINK, INC ,267 CONECUH-MONROE COUNTIES GAS DISTRICT ,919 CORDOVA HOUSING AUTHORITY CORDOVA WATER AND GAS COTTONWOOD HOUSING AUTHORITY COWETA APARTMENTS CULLMAN-JEFFERSON ,914 CULLMAN HOUSING AUTHORITY ,280 CULLMAN WATER ,901 DADEVILLE HOUSING AUTHORITY DADEVILLE WATER SUPPLY & GAS BD ,004 DAPHNE, CITY OF ,840 DAUPHIN ISLAND GATHERING DECATUR HOUSING AUTHORITY DECATUR UTILITIES ,496 DeKALB-CHEROKEE CO ,670 DELTACOM ,416 3,160 2,785 3,501 2,701 2,671 18,438 DICKENS FERRY APARTMENTS, LTD DIXIE ELECTRIC COOPERATIVE ,014 1,017 1,076 1, , ,963 DIXIE PIPELINE ,917 DIXIE PIPELINE DORA UTILITIES DTE BIOMASS ENERGY, INC ,914 DUKE ENERGY FIELD SERVICES

17 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL e.spire COMMUNICATIONS, INC ,680 e.spire COMMUNICATIONS, INC ,010 e.spire COMMUNICATIONS, INC ,892 EAST ALABAMA WATER DISTRICT ,519 EAST CENTRAL GAS EAST CULLMAN WATER SYSTEM, INC ,386 EDMOND ESTATES ELBA HOUSING AUTHORITY ENERGEN RESOURCES - OAK GROVE ,346 ENERGEN RESOURCES - VANCE ,841 ENTERPRISE HOUSING AUTHORITY ENTERPRISE PRODUCTS OPERATING L.P ,577 EOTT ENERGY CORPORATION ,834 ERGON OIL PUCHASING, INC EUFAULA WATER WORKS & SEWER BD ,168 EUTAW HOUSING AUTHORITY EXXON COMPANY, U.S.A FAIRHOPE UTILITIES ,200 FALCON CABLE OF MOBILE ,262 FALKVILLE, TOWN OF FARMERS TELEPHONE CO-OP, INC FAYETTE GAS FAYETTE HOUSING AUTHORITY FLOMATON, TOWN OF FLORALA GAS DEPARTMENT FLORIDA GAS FLORIDA GAS FLORENCE HOUSING AUTHORITY ,244 FLORENCE ELECTRICITY DEPARTMENT , , ,125 FLORENCE WATER & SEWER DPT ,266 FLORENCE STORM SEWER DEPARTMENT ,848 FLORENCE NATURAL GAS DEPARTMENT ,320 FREEMANVILLE WATER SYSTEM, INC FRONTIER COMMUNICATIONS INTERNATIONAL, INC ,200 FRONTIER COMMUNICATIONS OF ALABAMA ,166 FRONTIER COMMUNICATIONS OF LAMAR CO FRONTIER COMMUNICATIONS OF THE SOUTH ,484 FULTONDALE GAS ,111 GENESIS CRUDE OIL, L.P ,480 GENEVA COUNTY GAS DISTRICT GEORGIANA HOUSING AUTHORITY GORDO HOUSING AUTHORITY GORDO, TOWN OF GRAYSVILLE UTILITIES ,681 GREATER GADSDEN HOUSING AUTHORITY GTC, INC GTE SOUTH, INC. 2,736 3,067 3,366 3,097 3,924 3,509 3,239 4,005 3,199 3,993 3,119 2,785 40,039 GUIN HOUSING AUTHORITY GULF SHORES, UTILITIES BOARD OF THE CITY OF ,529

18 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL GULF TELEPHONE CO ,035 1,269 1,293 1,186 1,350 1,213 1,221 1,050 1,132 13,469 GUNTERSVILLE HOUSING AUTHORITY GUNTERSVILLE WATER BOARD HACKLEBURG HOUSING AUTHORITY HALEYVILLE HOUSING AUTHORITY HAMILTON, HOUSING AUTHORITY OF HANCEVILLE HOUSING AUTHORITY HARTSELLE UTILITIES ,489 HAYNEVILLE TELPHONE COMPANY, INC ,224 HEADLAND HOUSING AUTHORITY HEFLIN HOUSING AUTHORITY HOLIDAY VILLAGE MOBILE HOME PARK HOOVER, CITY OF ,240 HUNT REFINING CO ,502 HUNTSVILLE, CITY OF - LANDSCAPE MANAGEMENT HUNTSVILLE, CITY OF - TRAFFIC OPERATIONS 1,634 1,098 1,687 1,774 1,565 2,154 1, ,022 HUNTSVILLE HOUSING AUTHORITY ,750 ICG TELECOM GROUP, INC ,047 1, , , ,017 11,933 INTERMEDIA COMMUNICATIONS ,824 INTERSTATE FIBERNET 1,588 1,777 2,041 1,940 2,654 2,548 2,161 3,159 2,785 3,505 2,700 2,675 29,533 INTERSTATE TELEPHONE COMPANY ,298 JACKSONVILLE GAS JEFFERSON COUNTY HOUSING AUTHORITY JEMISON WATER DEPARTMENT JN EXPLORATION & PRODUCTION JOE WHEELER EMC ,539 KMC TELECOM ,028 KMC TELECOM III, INC ,088 KNOLOGY OF MONTGOMERY 1,932 2,091 2,665 2,272 2,813 2,761 2,297 2,508 2,209 2,496 2,008 1,552 27,604 KOCH GATEWAY PIPELINE ,696 KOCH GATEWAY PIPELINE ,125 LAFAYETTE GAS LAFAYETTE HOUSING AUTHORITY LAMAR COUNTY GAS LANETT, CITY OF LANETT HOUSING AUTHORITY LAWRENCE COLBERT COUNTIES GAS DISTRICT LEMOYNE WATER SYSTEM, INC LEVEL 3 COMMUNICATIONS ,754 1,296 1,532 1,463 1,768 11,640 LIGHTWAVE TECHNOLOGIES, L.L.C LIGHTWAVE TECHNOLOGIES, L.L.C ,238 LIGHTWAVE TECHNOLOGIES, L.L.C LINCOLN, CITY OF LINDE GAS, INC ,511 LINEVILLE HOUSING AUTHORITY LIVINGSTON, CITY OF UTILITY BOARD LIVINGSTON HOUSING AUTHORITY LOCAHAPOKA WATER AUTHORITY ,140 LOXLEY, TOWN OF

19 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL LUVERNE HOUSING AUTHORITY MADISON, CITY OF PUBLIC WORKS DEPARTMENT MADISON RIVER COMMUNICATIONS ,044 MAGNOLIA PIPELINE (01) ,160 MAGNOLIA PIPELINE (02) MALLARD CABLEVISION, LLC ,332 MAPLESVILLE WATERWORKS & GAS MARSHALL COUNTY GAS ,589 MEDIACOM 1,397 1,953 1,569 1,549 2,196 2,111 1,683 2,115 1,765 4,950 1,497 1,156 23,941 MEDIACOM MEDIACOM MCI TELECOM 3,398 3,897 4,125 3,849 4,611 4,611 4,144 4,757 3,746 2,309 3,846 3,740 47,033 MIDCOAST INTERSTATE TRANSMISSION, INC ,003 1, ,232 1, , ,034 1, ,267 MIDCOAST INTERSTATE TRANSMISSION, INC MIDLAND CITY HOUSING AUTHORITY MILLPORT HOUSING AUTHORITY MOBIL EXPLORATION MOBILE, CITY OF 01 1,016 1,494 1,105 1,259 4,874 MOBILE, CITY OF 02 1,260 1,805 1,341 1,422 5,828 MOBILE GAS 2,107 2,563 2,766 2,579 2,899 2,818 2,618 3,372 2,741 3,057 2,411 2,335 32,266 MOBILE WATER & SEWER 1,486 1,880 1,943 1,896 2,206 2,106 1,993 2,440 1,976 2,379 1,738 1,739 23,782 MONTEVALLO WATER ,413 MOON-HINES-TIGRETT OPERATING CO., INC MOULTON GAS MOUNDVILLE TELEPHONE MT VERNON WATER & GAS MULGA NEW BROCKTON HOUSING AUTORITY NEWTON HOUSING AUTHORITY NORTH AL GAS ,180 NORTH AL GAS , ,126 1,155 1,049 1,216 1, ,536 NORTHWEST AL GAS ,121 OTELCO TELEPHONE, LLC OTELCO TELEPHONE,LLC/WALNUT GROVE ONEONTA UTILITIES ,123 OPELIKA PWR & LIGHT ,616 OPELIKA WATER ,644 OPELIKA WATER OPP HOUSING AUTHORITY ORANGE BEACH WATER, SEWER AND FPD PALMER PETROLEUM, INC PERDIDO BAY WATER, SEWER & FPD ,260 PHOENIX PIPELINE, LLC PICKENS COUNTY GAS PIEDMONT HOUSING AUTHORITY PIEDMONT WATER, SEWER, & GAS BD PINPOINT LOCATING, INC. 3,019 7,786 6,136 5,025 21,966 PINPOINT LOCATING, INC PLAINS MARKETING, LP

20 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL PLANTATION PIPELINE 1,336 1,529 1,761 1,697 2,133 2,028 1,676 1,938 1,455 1,807 1,510 1,542 20,412 PRAXAIR, INC QWEST COMMUNICATIONS ,296 RED BAY WATER AND GAS BOARD RESNET COMMUNICATIONS ,526 RIVER GAS CORPORATION RIVIERA UTILITIES (01) ,324 RIVIERA UTILITIES (02) ,084 ROANOKE, UTILITIES BOARD OF THE CITY OF ROBERTSDALE, CITY OF ROCKFORD WATER & GAS ROYAL MANAGEMENT RUSSELLVILLE GAS BOARD ,493 RUSSELLVILLE HOUSING AUTHORITY SAMSON RESOURCES COMPANY ,200 SARALAND, CITY OF ,579 SCOTTSBORO HOUSING AUTHORITY SCOTTSBORO WATER, SEWER & GAS SELLERS STATION WATER AUTHORITY SELMA HOUSING AUTHORITY SHEFFIELD HOUSING AUTHORITY SHEFFIELD UTILITIES ,402 SHELL CHEMICAL SHELL WESTERN E&P, INC. YELLOWHAMMER SILVERHILL, TOWN OF SMITHS WATER AND SEWER AUTHORITY SOUTH ALABAMA SEWER SERVICE CORPORATION ,785 SOUTH ALABAMA UTILITIES 1,775 1,805 2,012 2,027 2,234 2,131 1,984 2,438 1,880 2,140 1,583 2,272 24,281 SOUTH EASTERN DEVELOPMENT CORPORATION SOUTHEAST ALABAMA GAS DIST ,085 SOUTHEAST ALABAMA GAS DIST ,030 SOUTHEAST ALABAMA GAS DIST ,923 SOUTH OF DAUPHIN APARTMENTS SO GA NAT GAS SO GAS TRANSMISSION SO NAT INTRASTATE ,431 SO NAT GAS-ANNISTON ,770 SO NAT GAS - AUBURN ,349 SO NAT GAS-BHAM 1,568 1,776 1,734 1,801 2,247 2,394 1,875 2,037 1,621 1,912 1,613 1,437 22,015 SO NAT GAS - ELMORE ,204 SO NAT GAS-OPELIKA ,279 SO NAT GAS-TUSCALOOSA ,166 SPOONER PETROLEUM COMPANY SPRING CREEK APARTMENTS SPRINT 1,563 1,739 2,250 1,995 2,419 2,453 1,844 2,061 1,555 2,022 1,637 1,733 23,271 STS, INC. (SOUTHERN BELL - GA) STS, INC. (01) 7,674 8,940 9,856 8,253 10,463 9,812 9,202 9,689 8,109 9,537 7,783 6, ,433 ST SERVICES ,088 STEVENSON, UTILITIES BD OF THE TOWN OF

21 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL SULLIGENT HOUSING AUTHORITY SUMMERDALE, TOWN OF SUMITON GAS BOARD SUNDOWN APARTMENTS SYLACAUGA HOUSING AUTHORITY SYLACAUGA UTILITIES BOARD ,168 TALLADEGA COLLEGE HILLS APARTMENTS TALLADEGA HOUSING AUTHORITY TALLASSEE, CITY OF TALLASSEE HOUSING AUTHORITY TARRANT HOUSING AUTHORITY TCI CABLE - BIRMINGHAM 1,693 2,151 2,480 1,945 2,446 2,909 2,181 2,539 1,962 2,064 1,818 1,764 25,952 TCI CABLE - FAIRHOPE ,084 TCI CABLE - MONTGOMERY 1,907 1,988 2,400 2,172 2,616 2,550 2,078 2,340 2,089 2,189 1,787 1,401 25,517 TCI OF LEE COUNTY , , ,970 TENNESSEE GAS PL ,606 TENNESSEE GAS PL TENNESSEE GAS PL TEXACO TEXAS EASTERN GAS ,303 TEXAS EASTERN GAS TIMBER RIDGE APARTMENTS TIME WARNER CABLE ,423 TIME WARNER CABLE ,126 TORCH OPERATING TORRENCE CABLEVISION USA, INC ,612 TOWNHOUSE SQUARE APARTMENTS TRANSMONTAIGNE PRODUCT SERVICE - EAST ,499 TRANSCO PL ,316 TRANSCO PL TRANSCO PL TRANSCO PL ,627 TRAWICK CONSTRUCTION COMPANY, INC TRUSSVILLE UTILITIES ,058 TURNERVILLE WATER AND FPD TUSCALOOSA DEPARTMENT OF TRANS ,490 TUSCUMBIA GAS ,303 TUSCUMBIA HOUSING AUTHORITY UNION SPRINGS HOUSING AUTHORITY UNION SPRINGS TELEPHONE CO ,002 UNION SPRINGS UTILITIES BOARD UNITED CITIES GAS COMPANY UNOCAL CORPORATION US STEEL US STEEL MINING CO., LLC USG PIPELINE COMPANY UUL, INC. (02) 24,449 27,533 33,000 26,845 33,818 33,818 29,823 34,088 27,899 32,759 25,559 21, ,794 VALLEY BROOK APARTMENTS VERNON HOUSING AUTHORITY

22 ALABAMA ONE CALL MEMBER TRANSMISSIONS 2000 MEMBER JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL VILLAGE AT MOODY VILLAGE GREEN APARTMENTS ,767 VINA NATURAL GAS WADLEY, TOWN OF WEATHERLY CABLE WEDGEWOOD MANOR APARTMENTS WEDOWEE, TOWN OF WEST JEFFERSON WEST MORGAN-EAST LAWRENCE WATER ,444 WFS-NGL PIPELINE CO., INC WHEELER BASIN NATURAL GAS COMPANY ,127 WILCOX COUNTY GAS DISTRICT WILLIAMS COMMUNICATIONS 1,948 2,158 2,713 2,475 3,084 3,198 2,442 2,870 2,233 2,827 2,307 2,454 30,709 WILTON, TOWN OF WINFIELD HOUSING AUTHORITY YORK, CITY OF TOTAL 191, , , , , , , , , , , ,404 2,855,464

23 ALABAMA ONE CALL COUNTY DISTRIBUTION REPORT COUNTY JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC TOTALS AUTAUGA ,079 BALDWIN 1,094 1,265 1,273 1,324 1,638 1,501 1,429 1,652 1,507 1,574 1,301 1,106 16,664 BARBOUR ,634 BIBB ,306 BLOUNT ,999 BULLOCK BUTLER CALHOUN ,018 CHAMBERS ,474 CHEROKEE CHILTON ,282 CHOCTAW CLARKE ,228 CLAY CLEBURNE COFFEE ,418 COLBERT ,947 CONECUH COOSA COVINGTON ,082 CRENSHAW CULLMAN ,539 DALE ,636 DALLAS ,126 DEKALB ELMORE ,495 ESCAMBIA ,933 ETOWAH ,338 FAYETTE FRANKLIN ,287 GENEVA GREENE HALE ,119 HENRY HOUSTON ,655 JACKSON ,366 JEFFERSON 4,703 5,442 5,840 5,044 6,183 6,659 5,690 6,521 5,201 6,712 5,038 4,669 67,702 LAMAR LAUDERDALE ,763 LAWRENCE ,419 LEE 791 1,045 1, , ,074 1, , ,275 LIMESTONE ,318 LOWNDES MACON ,487 MADISON 1,721 1,656 2,585 1,667 2,404 2,507 2,314 2,877 2,312 2,467 1,978 1,709 26,197 MARENGO ,038

24 ALABAMA ONE CALL COUNTY DISTRIBUTION REPORT COUNTY JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC TOTALS MARION ,490 MARSHALL ,730 MOBILE 2,263 2,644 2,860 2,675 3,038 2,864 2,730 3,471 2,762 3,325 2,707 2,430 33,769 MONROE MONTGOMERY 1,566 1,557 1,911 1,772 2,075 2,006 1,623 1,841 1,567 1,957 1,583 1,193 20,651 MORGAN , , ,973 PERRY PICKENS PIKE ,288 RANDOLPH ,053 RUSSELL ,211 SHELBY 2,375 2,646 3,370 2,929 3,647 3,635 3,199 3,689 2,924 3,591 2,722 2,502 37,229 ST CLAIR ,613 SUMTER TALLADEGA ,054 TALLAPOOSA ,062 TUSCALOOSA 1,399 1,564 1,707 1,322 1,754 1,611 1,508 1,835 1,406 1,544 1,557 1,121 18,328 WALKER ,470 WASHINGTON WILCOX WINSTON TOTAL 25,356 29,029 32,833 28,319 35,050 33,936 31,193 36,262 30,050 36,563 28,874 23, ,427

25 2000 PUBLICITY AND ACTIVITIES I. PUBLIC TALKS, PRESENTATIONS AND ASSOCIATION MEETINGS Alabama Cable Television Association 15 th Annual Legislative Breakfast - Montgomery, AL Alabama Gas Pipeline Safety Meeting Montgomery, AL Alabama Natural Gas Association Spring Seminar - Montgomery, AL Contractor Breakfast Trussville, AL Contractor Expo Macon, GA Dig Safely Training Birmingham, AL Gas Safety Seminar Presentation Fort Payne, AL Greater Birmingham Association of Homebuilders Builder Appreciation Night Birmingham, AL Joint Utility Locating Meeting Tri-County area Decatur, AL The Pipeline Group Safety Meeting Demopolis, AL The Pipeline Group Safety Meeting Pelham, AL Southeast Natural Gas Distribution Short Course Tuscaloosa, AL Southeast Utility Protection Council Meetings Quarterly meetings Utility Coordination Council Monthly Meetings - Birmingham, AL Utility Coordination Council Monthly Meetings Limestone/Morgan County, AL