Waste Management Monthly Report to the City of Cedar Hill
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1 Waste Management Monthly Report to the City of Cedar Hill January 2017 Steve Kellar Public Sector Solutions Manager Ryan Frazier District Manager
2 Table of Contents Collection s 3 Residential Diversion Rate 4 What It Means To Think Green 5 Customer Summary 6 Customer Detailed Report 7
3 Collection s Since 2006, Waste Management has provided services to the City of Cedar Hill for its trash and recycling needs. It has been our pleasure to work with the City to further its sustainability goals. In the tables below, residential materials collected by Waste Management are separated by service type and measured in tons collected per month. 3 Tons of Residential Trash Materials Collected Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG ,170 1,277 1,148 1,287 1,074 1,080 1, ,258 13,118 1, , ,187 1,286 1,137 1,273 1,223 1,027 1,002 1,058 1,056 1,324 13,580 1, ,109 1,045 1,431 1,352 1,431 1,451 1,332 1,306 1,331 1,171 1, ,214 1, , ,357 1,357 Tons of Residential Recyclable Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG , , , Tons of Residential Brush Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG , , , Diversion Rate Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 19% 19%
4 Cedar Hill Residential Diversion Rate (2017 YTD) 4 Landfill 81% Residential Diversion 19%
5 What It Means To Think Green 5 Tons of Resources Diverted From the Landfill ** Material JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Newspaper Aluminum Glass - Mixed Plastic - Mixed Tin Recycling Total Brush Total Diversion **Based on aggregate data from Materials Recovery Facility The City of Cedar Hill residents have diverted 318 tons from the landfill, the equivalent of... removing the annual emissions from 140 cars off the road the Carbon sequestered by growing 17,208 tree seedlings for 10 years greenhouse gas emissions reduction of 664 metric tons of CO2 equivalent As calculated by the US EPA WARM Model
6 Customer Summary At Waste Management, we provide Customer solutions online and by phone. Our Customer team is here to assist you as we strive to offer a quality experience for our customers. Waste Management provides service to over 14,000 households in Cedar Hill, 201,000 times a month with once a week trash, recycling, and bulk pickup, and once a month brush pickup % Success Rate this month Customer Summary Issue JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Missed Pick-Ups Container Issue Property Damage Other Total Success Rate 99.9% % 99.9%
7 7 Cedar Hill Detailed Customer Report January 2017 Steve Kellar, Public Sector Solutions Manager Ryan Frazier, District Manager Waste Management of Texas, Inc Summers 410 Rolling Oaks Rdg 12/13/ /06/ Missed Pickup Missed trash pickup Recovered 12/14/ /16/ Missed Pickup Repeat missed pickup iver coached 716 Keessee 12/15/ /27/ Issue Incomplete service Replaced driver 1202 S Clark Rd 12/15/ /27/ Missed Pickup Repeat missed pickup Replaced driver 1134 Suffolk Ln 12/23/ /09/ Debris Trash spilled during service Route supervisor noted service issue 1510 Chapman St 12/27/ /09/ Missed Pickup Missed trash pickup Recovered 318 Golden Pond 12/28/ /09/ Missed Pickup Repeat missed pickup Issue resolved; put a new driver on route 125 Sheffield 12/29/2016 1/9/ Debris Trash spilled during service iver/helpers coached
8 8 926 Bray St 12/30/ /09/ Issue Incomplete service Recovered 1119 Rocky Brook 12/30/ /10/ Container Issue Personal container taken Contacted customer; left message 1136 Suburban 12/30/ /09/ Issue Incomplete service Route supervisor noted service issue 1292 Longleaf 431 Maplegrove 12/30/ /02/ Missed Pickup Missed trash pickup Recovered 12/30/ /02/ Missed Pickup Missed trash pickup Recovered 1112 Stoney Creek 01/02/ /09/ Container Issue Personal container taken WM not responsible for personal container 817 Bailey 01/02/ /03/ Missed Pickup Missed trash pickup Recovered 1051 Streamside 01/02/ /02/ Missed Pickup Missed trash pickup Recovered 1356 Boyd St 01/03/ /09/ Issue 1229 Longleaf Bulk items in front home not serviced Items need to be moved to point of collection in alley 01/03/ /04/ Missed Pickup Missed recycling pickup Recovered 1501 N Joe Wilson Rd 01/03/ /06/ Missed Pickup Missed recycling pickup Recovered
9 S Duncanville Rd 1701 S Duncanville Rd 1701 S Duncanville Rd 01/03/ /04/ Missed Pickup Missed recycling pickup Recovered 01/03/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Repeat missed pickup Recovered 1102 Heather 01/04/ /04/ Missed Pickup Missed trash pickup Recovered 812 Hickory Knob Cir 1449 Kingswood 807 Knoll Manor Ct 812 Knoll Manor Ct 812 Laurel Hills Ct 2111 Mountain Lakes 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 1915 Pecan Rdg 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered
10 River Mountain Ct 1120 S Duncanville Rd 1653 S Duncanville Rd 2202 Southern Oaks 2449 Sweeping Meadows Ln 1911 Timber Rdg 802 Timber Ridge 1515 Valley View 1739 Valley View 1748 Valley View 1917 Valley View 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /05/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /05/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed trash pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered
11 Valley View 1931 Wood Dale Cir 922 Wooded Creek 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /04/ Missed Pickup Missed recycling pickup Recovered 01/04/ /05/ Missed Pickup Missed bulk pickup Recovered 902 Blewitt 01/05/ /09/ Debris Trash spilled in street during service iver/helpers coached 2449 Sweeping Meadows Ln 803 S Highland 01/05/ /09/ Missed Pickup Missed trash pickup Recovered 01/05/ /17/ Debris Oil spilled in front home iver coached 1532 Allen 01/05/ /06/ Missed Pickup Missed recycling pickup Recovered 970 Holly 01/05/ /05/ Missed Pickup Missed bulk pickup Recovered 2425 Sweeping Meadows Ln 302 W Little Creek Rd 01/05/ /05/ Missed Pickup Missed recycling pickup Recovered 01/06/ /09/ Missed Pickup Repeat missed pickup Replaced driver 412 Jones 01/06/ /06/ Missed Pickup Missed trash pickup Recovered
12 Kristi Ln 01/06/ /06/ Missed Pickup Missed trash pickup Recovered 609 Lemons 01/06/ /06/ Missed Pickup Missed trash pickup Recovered 702 Creekstone 909 Applewood 509 N Waterford Oaks 1625 Summers 720 Bee Creek 739 Bee Creek 925 Bending Oak 1226 Castleman 707 Creekstone 01/07/ /09/ Missed Pickup Missed trash pickup Recovered 01/07/ /09/ Missed Pickup Missed trash pickup Recovered 01/07/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /11/ Missed Pickup Repeat missed pickup iver coached 01/09/ /09/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed recycling pickup Recovered 01/09/ /09/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered
13 Creekstone 305 N Waterford Oaks 465 N Waterford Oaks 508 N Waterford Oaks 1653 S Duncanville Rd 1008 S Joe Wilson Rd 1402 Stone Oak Ct 1402 Stoney Hills 1445 Stoney Hills 1223 Bear Creek Rd 925 Bending Oak 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /09/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed recycling pickup Recovered 01/09/ /10/ Missed Pickup Missed recycling pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /10/ Missed Pickup Missed trash pickup Recovered 01/09/ /09/ Missed Pickup Missed recycling pickup Recovered 01/10/ /11/ Missed Pickup Repeat missed pickup Recovered
14 Bending Oak 01/10/ /11/ Missed Pickup Repeat missed pickup iver coached 743 Cedarwood 01/10/ /17/ Container Issue Personal container taken WM not responsible for personal container 702 Creekstone 1014 N Joe Wilson Rd 1653 S Duncanville Rd 1701 S Duncanville Rd 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /11/ Missed Pickup Missed recycling pickup Recovered 01/10/ /11/ Missed Pickup Missed recycling pickup Recovered 01/10/ /11/ Missed Pickup Repeat missed pickup Recovered 1509 Allen 01/10/ /11/ Missed Pickup Missed recycling pickup Recovered 1529 Chapman St 718 Creekstone 722 Creekstone 1512 High Pointe Ln 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed trash pickup Recovered
15 High Pointe Ln 1534 High Pointe Ln 1544 High Pointe Ln 1014 N Joe Wilson Rd 451 Shadybrook 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed recycling pickup Recovered 01/10/ /10/ Missed Pickup Missed recycling pickup Recovered 1729 Stafford Ct 01/10/ /10/ Missed Pickup Missed yardwaste pickup Recovered 1421 Stoney Hills 302 W Little Creek Rd 01/10/ /10/ Missed Pickup Missed trash pickup Recovered 01/10/ /10/ Missed Pickup Missed recycling pickup Recovered 1111 W FM /10/ /10/ Missed Pickup Missed trash pickup Recovered 1111 W FM /11/ /13/ Missed Pickup Repeat missed pickup iver sent to recover 1503 Chapman St 01/11/ /13/ Missed Pickup Missed trash pickup Recovered
16 Rolling Oaks Rdg 1515 Valley View 1827 Valley View 2317 Valley View 01/11/ /11/ Missed Pickup Missed recycling pickup Recovered 01/11/ /18/ Missed Pickup Missed trash pickup Recovered 01/11/ /18/ Missed Pickup Missed trash pickup Recovered 01/11/ /12/ Missed Pickup Missed recycling pickup Recovered 2622 Wells Ct 01/11/ /11/ Missed Pickup Missed recycling pickup Recovered 2317 Valley View 01/12/ /13/ Missed Pickup Missed trash pickup Recovered 310 Sierra Way 01/12/ /13/ Missed Pickup Missed yardwaste pickup Recovered 1007 W Belt Line Rd 01/12/ /13/ Missed Pickup Missed trash pickup Recovered 785 Lovern St 01/13/ /17/ Debris Trash spilled during service Spoke to city about issue 146 Glacier Ln 01/13/ /16/ Missed Pickup Missed trash pickup Recovered 453 Highland 01/13/ /13/ Missed Pickup Missed trash pickup Recovered
17 Highland 01/13/ /13/ Missed Pickup Missed trash pickup Recovered 301 Rosewood Ln 1015 S Cedar Hill Rd 305 W Little Creek Rd 1014 N Joe Wilson Rd 01/13/ /16/ Missed Pickup Missed yardwaste pickup Recovered 01/13/ /13/ Missed Pickup Missed recycling pickup Recovered 01/13/ /13/ Missed Pickup Missed trash pickup Recovered 01/14/ /16/ Missed Pickup Missed recycling pickup Recovered 807 Nafus St 01/14/ /16/ Missed Pickup Missed trash pickup Recovered 1701 S Duncanville Rd 1159 Bear Creek 1327 Bear Creek Rd 01/14/ /16/ Missed Pickup Missed recycling pickup Recovered 01/14/ /16/ Missed Pickup Missed recycling pickup Recovered 01/14/ /16/ Missed Pickup Missed recycling pickup Recovered 1519 S Hwy 67 01/16/ /17/ Missed Pickup Repeat missed pickup Spoke to resident about service 822 Burney Ct 01/16/ /16/ Missed Pickup Missed trash pickup Recovered
18 Bennett 01/17/ /27/ Issue Disputes service completion iver coached 702 E Pleasant Run Rd 01/17/ /17/ Missed Pickup Missed trash pickup Recovered 1518 Finley St 01/17/ /17/ Missed Pickup Missed trash pickup Recovered 468 Matterhorn 01/17/ /17/ Missed Pickup Missed bulk pickup Recovered 803 Burney Ct 01/18/ /26/ Issue Inconsistent service iver coached 2554 Mansfield Rd 1159 Bear Creek 01/18/ /19/ Missed Pickup Missed trash pickup Recovered 01/18/ /18/ Missed Pickup Missed recycling pickup Recovered 1232 Forbus St 01/19/2017 1/27/ Debris Glass spilled in street during service Route manager did site check;no glass found 2554 Mansfield Rd 01/19/ /20/ Missed Pickup Missed recycling pickup Recovered 442 Kimmel 01/20/ /27/ Container Issue Mishandling container iver/helpers coached 702 Kristi Ln 01/20/ /20/ Missed Pickup Missed trash pickup Recovered
19 Oak Meadow Ln 01/21/ /27/ Issue Disputes service completion Recovered 1111 W FM /24/ /27/ Missed Pickup Repeat missed pickup iver coached 1136 Canyon Rdg 01/24/ /24/ Missed Pickup Missed recycling pickup Recovered 504 Grady Ln 01/24/ /24/ Missed Pickup Missed trash pickup Recovered 508 Grady Ln 01/24/ /24/ Missed Pickup Missed trash pickup Recovered 516 Grady Ln 01/24/ /24/ Missed Pickup Missed trash pickup Recovered 518 Grady Ln 01/24/ /24/ Missed Pickup Missed trash pickup Recovered 1130 N Cedar Hill Rd 01/24/ /24/ Missed Pickup Missed trash pickup Recovered 1111 W FM /24/ /24/ Missed Pickup Missed trash pickup Recovered 1519 S Hwy 67 01/25/ /26/ Missed Pickup Repeat missed pickup Contacted customer and resolved service issue 328 Linkhaven 01/25/ /26/ Missed Pickup Missed recycling pickup Recovered
20 Point View 1104 Wishing Well Ct 01/25/ /26/ Missed Pickup Missed trash pickup Recovered 01/25/ /26/ Missed Pickup Missed recycling pickup Recovered 1232 Forbus St 01/26/ /27/ Debris Trash spilled during service iver/helpers coached 812 Braswell 01/26/ /26/ Missed Pickup Missed trash pickup Recovered 806 Cherlyne 01/26/ /26/ Missed Pickup Missed trash pickup Recovered 310 Linkhaven 01/26/ /26/ Missed Pickup Missed recycling pickup Recovered 907 Christopher 01/27/ /27/ Missed Pickup Missed trash pickup Recovered 609 Lemons 01/27/ /27/ Missed Pickup Missed recycling pickup Recovered 700 Meandering 01/28/ /28/ Missed Pickup Missed trash pickup Recovered 1403 Holveck 01/30/ /31/ Missed Pickup Repeat missed pickup 768 Meadering Unable to service because trash is in recycle container 01/30/ /30/ Missed Pickup Missed trash pickup Recovered
21 High Pointe Ln 239 High Pointe Ln 01/31/ /31/ Missed Pickup Missed recycling pickup Recovered 01/31/ /31/ Missed Pickup Missed trash pickup Recovered 302 Linkhaven 01/31/ /31/ Missed Pickup Missed recycling pickup Recovered 324 Trees 01/31/ /31/ Missed Pickup Missed trash pickup Recovered 451 Shady brook Ln 01/31/ /31/ Missed Pickup Missed recycling pickup Recovered
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