2017 OPERATIONS REPORT

Transcription

1 2017 OPERATIONS REPORT

2 2017 ANNUAL SUMMARY After a record-breaking year in locate request volume in 2016, Alabama 811 did not have quite the same volume in 2017, ending up with a 7% increase in locate requests. However, over the two year period of the cumulative increase in locate request volume was 30% overall. This trend was very comparable to the other southeastern states as well as the nation as a whole based on industry statistics. The top work types for excavation activity were telephone, cable television drops, gas line/main installations and water leak repair. Several operational changes and programs were rolled out during These included projects such as: Completion of GeoCall software platform moved to full cloud based technology for business continuity and volume load balancing Implementation of BING maps for mapping overlay options Growth of web portal ticket entry to over 50% monthly Addition of GIS staff to focus on member service areas and base map functionality Development of Mock Line Strikes for APACT Pipeline Awareness Training Refocus on regional damage prevention alliance groups and the Alabama Damage Prevention Alliance (ADPA) Promotional 811 Hot Air Balloon events across the state Implementation of credit card acceptance in accounting system Allowance of emergency requests to be placed on the web portal for approved users Initial stage of implementation of voluntary positive response system One of the large projects the staff of Alabama 811 was involved in was the Governor s One Call Study Commission that began working on review of enforcement, membership requirements and other improvements to the damage prevention law in July of During 2017, the Commission was able to draft and approve a final report that was submitted to the Governor and leadership of the Alabama Legislature in early A copy of the final report can be obtained on Alabama 811 s website. As we move into 2018, we expect to see a small but continued increase in locate requests and excavation activity within the state. We will continue to focus on potential legislative action to improve the overall damage prevention program within the state, membership recruitment to better serve the excavation community and protect the underground facilities from damage and quality education programs. As always, we thank our membership and the excavating community for making safety a top priority and always contacting 811 before any excavation project. Annette R. Reburn Executive Director

3 ALABAMA 811 MEMBERSHIP LIST AT&T/D AT&T/T AGL Resources Air Products & Chemicals Alabama Department of Transportation Alabama Gas Corporation Alabama Power Company Alabama Wastewater Systems, LLC Alabaster, City of Alabaster Water Board AlaTenn Pipeline Company Albertville Municipal Utilities Board Alexander City, City of American Midstream American Traffic Solutions American Water Andalusia Utilities Board Anniston Water Works and Sewer Board Arapaho Communications, LP Ardmore Telephone Arlington Properties Ashton Place Apartments Atlas Energy Athens Utilities, City of Auburn Water Works Board, City of Baldwin County Commission Baldwin County EMC Baldwin County Sewer Service Bakerhill Water Authority Bay Gas Storage Company, Inc. Bayou La Batre Utilities Bear Creek/Hackleburg Housing Authority Beauregard Water Authority Belforest Water System Berry, Town of Berry Housing Authority Bessemer Water Beulah Utilties District Bioflow Russell Lands, Inc. Birmingham Water Works Black Belt Energy Black Box Network Services, Inc. Gov. Solutions Black Warrior Electric Black Warrior Methane Corporation Blount County Water Authority Boaz Gas Board Boaz Water and Sewer Board Boston, Housing Authority of BP Products North America Breitburn Operating Brent Utilities Board, City of Brewton, City of Bridgeport Utilities Bright House Networks Birmingham Bright House Networks Eufaula & Wetumpka Brindlee Mountain Telephone Company Brookside, Town of Buckeye Partners LP Buhl, Elrod & Holman Water Authority Butler, Town of Utilities Board Cable Alabama Corporation Cable One Cable Options Calera Gas, LLC Calera Water & Gas Board Camellia Communications Camp Hill, Town of Canadian National Railway Carbon Hill Housing Authority Carbon Hill Utilities Board Carroll s Creek Water Authority Cave Spring, City of Central Alabama Electric Cooperative Central Talladega County Water District Central Water Works Centreville Water CenturyTel of Alabama Charter Communications of Alabama Charter Communications Lanett Cherokee Water and Gas Department Childersburg Water, Sewer & Gas Board Children s of Alabama Chilton Water Authority CITGO Petroleum Corporation Clarke-Mobile Counties Gas District Cleburne County Water Authority Coffee County Water Authority Coker Water Authority, Inc. Colbert County Rural Water System Colonial Pipeline Columbiana, City of Columbiana Water Board Comcast Cable Communications (Dothan) Comcast Cablevision of Gadsden Comcast Cablevision (Huntsville) Comcast Cablevision (Mobile) Comcast Cablevision of the Shoals Comcast Cablevision (Tuscaloosa) Cooperative District for Northeast Alabama Gas Coosa Valley Electric Cooperative Coosa Valley Water Supply Cordova Water and Gas Covington Electric Cooperative, Inc. Crown Castle Cowarts, Town of Cullman County Water Department Cullman Electric Cooperative Cullman-Jefferson Counties Gas District

4 ALABAMA 811 MEMBERSHIP LIST Cullman Power Board Cullman Water Department, City of Dadeville Housing Authority Dadeville Water Supply & Gas Board Daphne Utilities Board, City of Dauphin Island Gathering Partners DCP Midstream, LLC Decatur Housing Authority Decatur Utilities DeKalb-Cherokee Counties Gas District Demopolis CATV Company Demopolis Water Works and Sewer Board Denbury Onshore LLC Diverse Power Dixie Electric Cooperative Dixie Pipeline Company Dothan Utilities Dora Utilities Douglas Pipeline Douglas Water Authority Drummond Company, Inc. DukeNet Communications, LLC East Alabama Water District East Central Baldwin Water Authority East Central Gas District East Cullman Water System East Lowndes Water Association Enbridge Pipelines (Alabama Intrastate), Inc. Englewood Hulls Water System EnLink Midstream Enmark Energy, Inc. Enterprise Products Operating L.P. Enviro-Systems, LLC Escambia Operating Company, LLC Eufaula Water Works & Sewer Board Eva Sewer Dept, Town of Exxon Mobil Corporation Fairhope Utilities Falkville, Town of Farmers Telephone Co-Op, Inc. Fayette Gas Board Fayetteville Water Authority Flomaton, Town of Florala Gas Department Florence, City of Florence Housing Authority Florida Gas Transmission Company Fort Payne Water Works Fort Rucker Army Base/Strategic Resources Freebird Gas Storage Freemanville Water System, Inc. Frontier Communications of Alabama Frontier Communications of Lamar Co. Frontier Communications of the South Fultondale Gas Board Genesis Crude Oil, L.P. Geneva County Gas District Georgiana Housing Authority Gilbertown, Utilities Board of Gordo, Town of Grand Bay Water Works Board, Inc. Graysville Utilities Greenhill Water & Fire Protection Authority GTC, Inc. Guin Housing Authority Gulf Shores, Utilities Board of the City of Gulf South Pipeline GulfSafe Gulfstream Natural Gas System, LLC Gulf Telephone Company Guntersville Electric Board Guntersville Water Board Haleyville Housing Authority Hamilton Blvd, LLC / Crowder Gulf Hamilton Housing Authority Hamilton Water & Sewer Dept., City of Hanceville Housing Authority Harbor Communications, LLC Hartselle Utilities Board Harvest Monrovia Water Authority Hayneville Telephone Company, Inc. Hilcorp Energy Company Hoover, City of Huguley Water and Fire Protection Hunt Refining Company Huntsville, City of Huntsville, City of Water Pollution Control Huntsville Housing Authority Huntsville Utilities, Electric, Gas and Water InLine Integra Water Interstate Fibernet Jabsco Oil Operating, LLC Jacksonville Gas Water & Sewer Board Jemison Water Department Jenkins Brick Company Joe Wheeler EMC Johnson Crossing Water System Kinder Morgan Knology/Dothan KNOLOGY of Montgomery KNOLOGY Columbus, GA Lafayette, City of Lamar County Gas District Lamar County Water System Land and Natural Resources Development, Inc. Lanett, City of Lanett Housing Authority

5 ALABAMA 811 MEMBERSHIP LIST Lee Chambers Utilities District Lemoyne Water System, Inc. Level 3 Communications Liberty Utilities (Peach State Natural Gas) Corp. LightCore, a CenturyLink Company Limestone County Water & Sewer Authority Lincoln, City of Linde Gas, Inc. Linde, LLC Linden, City of Lindsey Communications Lineville Housing Authority Lineville Waterworks and Sewer Board Livingston, City of Utility Board Loachapoka Water Authority Loxley, Town of Lynn Water Works M2 Connections, a division of JKM Consulting, Inc. Madison, City of, Public Works Department Madison, City of Water and Wastewater Madison River Communications Magellan Midstream Partners, L.P. Maplesville Waterworks & Gas Board Marathon Petroleum - MPLX Terminals Marshall County Gas District Marshall Dekalb Electric Cooperative MCB Water Authority MCI Telecommunications McCall Water System, Inc. Mediacom Mediacom Huntsville Millry Telephone Company, Inc. Mitchell Water System, Inc. Mobile, City of Mobile Area Water and Sewer Service Mobile County Water, Sewer and FPD Mobile Gas Service MonCre Telephone Cooperative, Inc. Monroe Gas Storage, LLC Monroeville Water Works Montevallo Water Works Moulton Gas Board, Town of Moundville Telephone Mount Vernon Water & Gas Mulga, Town of Muscle Shoals Electric Board Muscle Shoals, Utilities Board of the City of Myrtlewood Water System National Telephone of Alabama DBA TEC New Hope Telephone Cooperative New Site, Town of North Alabama Gas District North Baldwin Utilities Northeast Morgan County Water Authority Northport Utilities, City of Northwest Alabama Gas District Notasulga, Town of Oakman Telephone Otelco Telephone, LLC Otelco Telephone, LLC / Blountsville Division Otelco Telephone, LLC / Walnut Grove Oneonta Utilities Board Opelika Housing Authority Opelika Power Services Opelika Water Works Opp Housing Authority Orange Beach Wastewater Treatment Plant Orange Beach Water Authority Owassa Brownville Water Authority Owens Cross Roads Water Authority Palmer Petroleum, Inc. Park City Water Authority Parker Creek Water Company LLC Pea River Electric Cooperative Perdido Bay Water, Sewer & FPD PGP Operating, LLC Phil Campbell Water Works & Sewer Board Pickens County Natural Gas District Pickens County Water Authority Piedmont Water, Gas & Sewer Board Pine Belt Telephone Company Pine Bluff Water Authority Pine Energies, Inc. Pioneer Electric Cooperative, Inc. Plains Marketing, LP Plantation Pipeline Company Poarch Creek Indians Utilities Authority Praxair, Inc. Priceville, Town of Project Resources Group Qwest Communications Red Bay Water and Gas Riviera Utilities Roanoke Telephone Company Roanoke, Utilities Board of the City of Robertsdale, City of Rockford Water & Gas Russellville Gas Board Sabal Trail Transmission, LLC Saraland, City of Saraland Water Service Satsuma Water & Sewer Scottsboro Electric Power Board Scottsboro Housing Authority Scottsboro Water, Sewer & Gas Board Sellers Station Water System Selma Housing Authority SG Resources, Mississippi, LLC

6 ALABAMA 811 MEMBERSHIP LIST Sheffield Utilities Shelby County Water Services Shell Chemical Silverhill, Town of Singing River Electric Cooperative Sklar Exploration Co. LLC Slocomb Water Works & Sewer Board Smiths Water and Sewer Authority Somerville, Town of South Alabama Electric Cooperative South Alabama Gas District South Alabama Utilities Southcross Energy GP, LLC Southeast Alabama Gas District Southeast Supply Header Southern Earth Sciences, Inc. Southern Light, LLC Southern Natural Gas Southern Pine Electric Cooperative Southern Power Company Southwest Alabama Water Authority Spanish Fort Water System Spring Creek Apartments Spring Valley Water System Sprint Stevenson, Utilities Board of the Town of Stewartville Water Authority Sulligent Housing Authority Sumiton Gas Board Summerdale, Town of Sylacauga Housing Authority Sylacauga Utilities Board SyncGlobal Telecom Talladega Housing Authority Talladega Water and Sewer Board Tallapoosa River Electric Cooperative Tallassee, City of Tallassee Housing Authority TDS Telecom Butler, Goshen, Grove Hill TDS Telecom - Centre Telepak Networks, Inc. Tenaska Alabama Partners, LP Tennessee Gas Pipeline Company Texas Eastern Transmission Corp. Thorsby, Town of Time Warner Cable Dothan & Enterprise Tiya Support Services, Inc. Tombigbee Electric Cooperative, Inc. Transcontinental Pipeline Tri Community Water System Troy Cablevision, Inc. Troy, City of Trussville Utilities Turnerville Water and F.P.D. Tuscaloosa, City of Tuscumbia Utilities Tuscumbia Housing Authority Tuscumbia Public Works, City of Tuskegee, Utilities Board of TW Telecom Union Springs Telephone Company Union Springs Utilities Uniti Fiber, Inc University of Alabama University of Alabama in Huntsville Upper Sand Mountain Gas District & Dekalb- Jackson Water Supply District Urban Oil & Gas, LLC Uriah Water System U S Amines US Steel Utility Safety and Design, Inc. (USDI) VAW Water System, Inc. Venture Oil and Gas, Inc. Vernon Housing Authority Vernon Water and Sewer Board Vina Natural Gas Vincent Water Board, Town of W & T Offshore, Inc. Wadley, Town of Wall Street Water Authority Walter Black Warrior Basin, LLC Warrior River Water Authority Weatherly Utility Services, LLC Wedowee, Town of West Escambia Utilities West Jefferson Gas System West Morgan East Lawrence Water Authority Wheeler Basin Natural Gas Whitehouse Water System Wide Open West Wilcox County Gas District Williams Field Services Wilton, Town of Windstream Communications, Inc. Windstream, KDL Winfield Housing Authority Wiregrass Electric Cooperative York, City of Zayo Group, LLC TOTAL MEMBERSHIP 425 December 2017

7 ASSOCIATE MEMBERS USIC LOCATING SERVICE, INC Arbor Street, Suite 200 Omaha, NE (800) STAKE CENTER LOCATING, INC Directors Row Salt Lake City, UT Contact: Tony Belford (801) SUPPORTING MEMBERS ALABAMA UTILITY PROTECTION SERVICES, INC th Avenue N Suite 4 Oneonta, AL (205) GO LOCO PROMOS 1446 Montgomery Hwy Suite B Vestavia, AL Contact: Karen Vernon (205) PROJECT RESOURCES GROUP (PRG) 1819 East Blvd Charlotte, NC Contact: Vince Fierimonte (910) vfierimonte@prgconsulting.net

8 Alabama 811 Historical Report of Ticket Volume MONTH JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Total 2015 INCR % 2016 INCR % 2017 INCR % 32,068 1,136 4% 36,658 4,590 14% 48,423 11,765 32% 29,705-1,487-5% 39,195 9,490 32% 45,647 6,452 16% 37, % 45,498 8,411 23% 54,470 8,972 20% 39,257 1,223 3% 44,446 5,189 13% 50,372 5,926 13% 39, % 47,007 7,237 18% 54,874 7,867 17% 43,875 5,837 15% 53,883 10,008 23% 52,609-1,274-2% 43,053 2,900 7% 48,246 5,193 12% 48, % 41,905 3,688 10% 54,333 12,428 30% 53, % 41,443 3,137 8% 47,354 5,911 14% 45,382-1,972-4% 38, % 45,584 6,685 17% 51,558 5,974 13% 29,898 1,176 4% 43,669 13,771 46% 43, % 31, % 41,995 10,195 32% 35,590-6,405-15% 448,760 18,819 4% 547,868 99,108 22% 584,312 36,444 7%

9 60,000 55,000 50,000 45,000 40,000 35,000 30,000 Ticket Volume Comparison , ,

10 Locate Request Volume 12 Month Moving Totals , , , , ,000 Locate Request Volume Linear (Locate Request Volume) 400, ,000 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 Oct-16 Jan-17 Apr-17 Jul-17 Oct-17

11 Alabama 811 Historical Call Volume MONTH Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 2015 INCR. % 2016 INCR. % 2017 INCR. % 14, % 14, % 16,679 2,234 15% 13,307 (921) -6% 15,283 1,976 15% 15, % 16,969 (379) -2% 18,631 1,662 10% 20,041 1,410 8% 18, % 18, % 18,143 (309) -2% 17,903 (698) -4% 18,982 1,079 6% 19, % 18, % 19,987 1,005 5% 17,885 (2,102) -11% 18, % 17,310 (1,245) -7% 17, % 17, % 19,528 1,837 10% 19,271 (257) -1% 17,626 (244) -1% 17, % 16,291 (1,474) -8% 16,682 (1,011) -6% 18,843 2,161 13% 18,530 (313) -2% 13,860 1,382 11% 16,537 2,677 19% 15,749 (788) -5% 13,011 (277) -2% 13, % 11,235 (2,017) -15% 196, % 209,015 12,075 6% 206,498 (2,517) -1%

12 28,000 27,000 Call Volume Comparison ,000 25,000 24,000 23,000 22,000 21,000 20,000 19,000 18,000 17,000 16,000 15,000 14,000 13,000 12,000 11,

13 Call Volume Twelve Month Moving Totals

14 650, Month Moving Total Call Volume compared to Locate Request Volume 550, , ,000 Locate Request Volume Call Volume Linear (Locate Request Volume) Linear (Call Volume) 250, ,000 50,000 Jan-14 May-14 Sep-14 Jan-15 May-15 Sep-15 Jan-16 May-16 Sep-16 Jan-17 May-17 Sep-17

15 EXCAVATOR LOCATE REQUESTS WITH LESS THAN 48 HOUR NOTICE 2017 TOTAL MONTH EMERGENCY SHORT NOTICE NORMAL LOCATE REQUESTS PERCENTAGE January 2,910 2,941 42,572 48,423 12% February 2,033 2,247 41,367 45,647 9% March 2,463 2,807 49,200 54,470 10% April 2,267 2,586 45,519 50,372 10% May 2,581 2,929 49,364 54,874 10% June 2,519 2,585 47,505 52,609 10% July 2,816 2,505 43,419 48,740 11% August 2,798 2,656 47,971 53,425 10% September 2,394 2,286 40,702 45,382 10% October 2,719 2,827 46,012 51,558 11% November 2,518 2,249 38,455 43,222 11% December 2,269 1,845 31,476 35,590 12% TOTAL 30,287 30, , ,312 10%

16 Alabama 811 Historical Report of Call Hold Time JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Avg Hold Time in Seconds Hold Time in Seconds Hold Time in Seconds >120 Avg >120 Avg >120 Avg 91% 5% 2% 1% 0:17 91% 5% 3% 1% 0:16 92% 5% 2% 1% 0:16 87% 5% 4% 3% 0:24 93% 4% 2% 1% 0:15 93% 5% 2% 0% 0:14 82% 7% 7% 4% 0:25 89% 5% 4% 2% 0:18 89% 6% 4% 1% 0:18 86% 7% 5% 2% 0:19 88% 6% 4% 2% 0:19 85% 7% 5% 2% 0:21 82% 7% 6% 4% 0:30 83% 7% 6% 4% 0:24 83% 8% 6% 3% 0:29 81% 7% 7% 5% 0:27 83% 7% 7% 3% 0:23 81% 9% 7% 3% 0:25 83% 7% 6% 4% 0:26 86% 7% 5% 2% 0:21 86% 7% 5% 2% 0:21 88% 6% 4% 2% 0:19 83% 7% 6% 4% 0:25 90% 6% 3% 1% 0:17 84% 7% 6% 3% 0:22 86% 7% 5% 2% 0:20 91% 5% 3% 1% 0:16 90% 5% 4% 1% 0:17 90% 5% 4% 1% 0:17 85% 8% 5% 2% 0:21 90% 5% 3% 2% 0:17 88% 5% 4% 3% 0:21 83% 7% 6% 4% 0:24 92% 4% 3% 1% 0:16 94% 3% 2% 1% 0:13 94% 4% 1% 1% 0:15 86% 6% 5% 3% 0:21 88% 6% 4% 2% 0:19 88% 6% 4% 2% 0:19

17 700, , , , , , , , , , , , , , , , ,000 30% 35% 41% 47% 52% Total Locate Requests Total Remote Entry Requests

18 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER TOTAL 416, , , , , , , , , , , ,062 5,037,734 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD AGL RESOURCES AIR PRODUCTS & CHEMICALS ,820 ALABAMA DEPARTMENT OF TRANSPORTATION 1,686 1,621 2,245 2,546 2,692 2,594 2,256 2,420 1,699 1,642 1,525 1,432 24,358 ALABAMA GAS - ANNISTON , , ,061 BIRMINGHAM 13,342 13,109 15,118 15,367 15,904 14,935 11,874 12,696 10,508 12,202 10,956 9, ,963 BORDER STATIONS ,151 GADSDEN ,050 1, ,274 HIGH ,601 HIGH PRESSURE MAINS 3,458 3,225 4,075 4,203 4,646 4,365 4,166 4,637 3,558 4,275 3,466 2,720 46,794 JASPER ,913 MARION ,191 MONTGOMERY 2,385 2,478 3,010 2,521 2,533 2,413 2,635 3,005 2,653 2,774 2,301 1,587 30,295 OPELIKA 1,505 1,279 1,540 1,475 1,627 1,638 1,810 1,896 1,476 1,497 1, ,822 PHENIX CITY , ,295 ROGERSVILLE ,162 SELMA ,010 ST CLAIR ,649 TALLADEGA ,500 TRANSMISSION MAINS ,131 TUSCALOOSA 1,599 1,442 1,975 1,638 2,186 2,046 1,852 1,759 1,656 2,302 1,746 1,437 21,638 TUSKEGEE ALABAMA POWER - BIRMINGHAM DIV. - APC1CL 16,227 15,231 17,734 17,355 18,194 17,138 14,067 15,067 12,565 14,539 12,759 11, ,301 APC1SH ,867 EASTERN DIV. - APC2CL 2,930 2,897 3,624 3,201 3,650 3,646 3,523 4,596 3,148 3,283 2,531 2,279 39,308 SOUTHERN DIV. - APC3CL 5,618 5,406 6,296 5,687 6,096 5,823 6,089 6,792 5,695 6,097 5,070 3,700 68,369 WESTERN DIV. - APC4CL 3,081 2,808 3,591 3,261 3,747 3,651 3,542 3,494 3,223 4,146 3,105 2,501 40,150 MOBILE DIV. - APC5CL 4,023 3,521 4,308 3,639 4,405 3,938 3,983 4,451 3,981 3,885 3,781 3,208 47,123 SOUTHEAST DIV. - APC6CL 2,250 2,176 2,144 1,962 2,412 2,832 2,113 2,211 1,830 2,474 1,673 1,282 25,359 FORT RUCKER ,700 APC9IT ,463 ALABAMA WASTEWATER SYSTEMS, LLC ,500 ALABASTER, CITY OF ,020 ALABASTER WATER BOARD ,164 ALABASTER WATER BOARD - E ALATENN PIPELINE COMPANY ALEXANDER CITY, CITY OF ,126 ALBERTVILLE MUNICIPAL UTILITIES BOARD ,410 AMERICAN MIDSTREAM ,059 AMERICAN MIDSTREAM - emergency AMERICAN MIDSTREAM - Fax AMERICAN MIDSTREAM - CHATOM AMERICAN MIDSTREAM (ALABAMA INTRASTATE), INC AMERICAN TRAFFIC SOLUTIONS AMERICAN WATER ,740 AMERICAN WATER - emergency ANDALUSIA UTILITY BOARD ,043 ANNISTON WATER WORKS AND SEWER BOARD ,482 ARAPAHO COMMUNICATIONS, LP ARDMORE TELEPHONE , , ,044 1, , ,860 ARDMORE TELEPHONE - emergency ARLINGTON PROPERTIES ASHTON PLACE APARTMENTS A T & T - T 2,151 2,156 3,176 3,108 3,272 3,092 2,278 2,541 2,210 2,366 1,936 1,618 29,904 A T & T - D 41,355 39,283 46,882 43,328 47,052 44,823 41,110 45,230 38,322 43,250 36,506 30, ,557 ATHENS, CITY OF 1,029 1,067 1,232 1,127 1,244 1,232 1,127 1,301 1,104 1,216 1, ,559 ATHENS, CITY OF - emergency ATLAS ENERGY AUBURN WATER WORKS 2,180 1,802 2,094 1,992 2,274 2,362 2,618 2,736 2,082 2,072 1,576 1,368 25,156 AUBURN WATER WORKS - emergency ,600 BAKERHILL WATER AUTHORITY BALDWIN COUNTY COMMISSION ,118 BALDWIN COUNTY EMC 1,835 1,732 2,199 1,883 2,250 1,987 1,914 1,917 1,964 1,920 1,711 1,358 22,670 BALDWIN COUNTY SEWER SERVICE, LLC 1,179 1,044 1,226 1,116 1,161 1,162 1,130 1,150 1,017 1, ,980 BALDWIN COUNTY SEWER SERVICE, LLC - Emergency BAY GAS STORAGE COMPANY, LTD BAY GAS STORAGE COMPANY, LTD. - Emergency BAYOU LA BATRE UTILITIES BEAUREGARD WATER AUTHORITY ,979 BELFOREST WATER SYSTEM ,594 BERRY, TOWN OF BERRY HOUSING AUTHORITY BESSEMER WATER SERVICE 1,611 1,700 1,830 1,735 1,602 1,536 1,227 1,347 1,679 2,122 2,091 1,738 20,218 BEULAH UTILITIES DISTRICT BIOFLOW - RUSSELL LANDS, INC BIRMINGHAM WTR WORKS & SWR BRD 11,797 10,898 12,619 12,772 13,350 12,434 9,980 10,707 8,626 10,008 9,360 8, ,243 BLACK BELT ENERGY

19 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER BLACK BOX NETWORK SVCS, INC. - GOVERMENTAL SOLUTIONS ,396 BLACK WARRIOR ELECTRIC MEMBERSHIP CORPORATION BLACK WARRIOR ELECTRIC MEMBERSHIP CORPORATION - Emergency BLACK WARRIOR METHANE CORP BLACK WARRIOR METHANE CORP. - Emergency BLOUNT COUNTY WATER AUTHORITY ,146 BOAZ GAS BOARD ,495 BOAZ GAS BOARD - Emergency BOAZ WATER AND SEWER BOARD ,152 BOSTON, HOUSING AUTHORITY OF BP PRODUCTS PIPELINE NORTH AMERICA BRENT, CITY OF UTILITIES BOARD BREWTON, CITY OF BRIDGEPORT UTILITIES BRIGHT HOUSE NETWORKS - BIRMINGHAM 2,150 2,007 2,466 2,532 2,655 2,956 2,704 2,830 2,162 2,021 1,678 1,559 27,720 BRIGHT HOUSE NETWORKS 02 - EUFAULA ,857 BRIGHT HOUSE NETWORKS 03 - WETUMPKA ,944 BRIGHT HOUSE NETWORKS 04 - ESCAMBIA/BALDWIN BRIGHT HOUSE NETWORKS 05 - GENEVA/COVINGTON BRINDLEE MOUNTAIN TELEPHONE CO ,199 BROOKSIDE, TOWN OF BUHL ELROD & HOLMAN WATER AUTHORITY BUCKEYE PARTNERS, LP BUTLER, TOWN OF UTILITIES BOARD CABLE ALABAMA 3,600 3,236 3,680 3,360 3,470 3,198 2,923 3,233 2,702 3,553 3,151 2,627 38,733 CABLE ALABAMA - 02 (PCL) ,345 CABLE ALABAMA - E CABLE OPTIONS CABLE ONE ,267 CALERA GAS, LLC CALERA WATER & GAS BOARD ,676 CALERA WATER & GAS BOARD - Emergency CAMELLIA COMMUNICATIONS ,362 CAMELLIA COMMUNICATIONS - E CAMP HILL, TOWN OF CANADIAN NATIONAL RAILWAY ,399 CANADIAN NATIONAL RAILWAY - E CARBON HILL HOUSING AUTHORITY CARBON HILL UTILITIES BOARD CARROLL'S CREEK WATER AUTHORITY ,098 CAVE SPRING, CITY OF CENTRAL AL ELECTRIC CO-OP ,466 CENTRAL AL ELECTRIC CO-OP CENTRAL AL ELECTRIC CO-OP CENTRAL AL ELECTRIC CO-OP ,180 CENTRAL AL ELECTRIC CO-OP ,470 CENTRAL TALLADEGA COUNTY WATER DISTRICT CENTRAL WATER WORKS, INC CENTREVILLE WATER WORKS & SEWER BOARD CENTURYTEL OF ALABAMA 3,863 3,530 4,133 3,744 4,034 4,237 3,981 4,167 3,638 4,633 3,524 2,670 46,154 CHARTER COMMUNICATIONS OF ALABAMA 27,075 26,110 30,722 29,221 30,960 29,417 26,268 28,514 23,939 27,235 23,203 19, ,130 CHARTER COMMUNICATIONS - LANETT ,873 CHEROKEE WATER AND GAS DEPARTMENT CHILDERSBURG WTR,SWR,& GAS BD ,583 CHILDREN'S OF ALABAMA CHILTON WATER AUTHORITY ,174 CITGO PETROLEUM CORPORATION CLARKE-MOBILE COUNTIES GAS DISTRICT ,482 CLARKE-MOBILE COUNTIES GAS DISTRICT - E CLAYTON HOUSING AUTHORITY CLEBURNE COUNTY WATER AUTHORITY ,074 CLEBURNE COUNTY WATER AUTHORITY - E COFFEE COUNTY WATER AUTHORITY COKER WATER AUTHORITY, INC COLBERT COUNTY RURAL WATER SYSTEM ,599 COLBERT COUNTY RURAL WATER SYSTEM - Emergency COLONIAL PIPELINE ,032 COLONIAL PIPELINE - emergency COLONIAL PIPELINE COLONIAL PIPELINE emergency COLONIAL PIPELINE COLONIAL PIPELINE emergency COLUMBIANA GAS COLUMBIANA WATER BOARD ,114 COMCAST CABLEVISION OF GADSDEN ,048 1, ,183 COMCAST CABLE-HUNTSVILLE 3,165 2,655 3,267 3,035 3,362 3,313 3,047 3,550 3,030 4,161 3,452 2,896 38,933 COMCAST CABLE - HUNTSVILLE - E COMCAST CABLE-MOBILE 1,586 1,486 1,780 1,474 1,798 1,532 1,610 1,945 1,738 1,759 1,564 1,335 19,607 COMCAST CABLEVISION OF THE SHOALS ,090 1,020 1, ,034 1,059 1,111 1, ,571 COMCAST CABLE-TUSC ,059 1, ,018 1,374 1, ,394 COMCAST - DOTHAN , ,845 CONSOLIDATED UTILITY SERVICES 70,269 67,068 79,192 73,654 79,988 76,714 68,469 74,249 63,405 72,349 61,226 50, ,469 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

20 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER COOPERATIVE DISTRICT FOR NORTHEAST ALABAMA GAS COOSA VALLEY ELECTRIC COOPERATIVE, INC ,145 COOSA VALLEY WATER SUPPLY DISTRICT CORDOVA WATER AND GAS CORDOVA WATER AND GAS - E COVINGTON ELECTRIC COOPERATIVE ,496 COWARTS, TOWN OF CROWN CASTLE ,608 CULLMAN COUNTY WATER DEPARTMENT ,844 CULLMAN COUNTY WATER DEPARTMENT - emergency CULLMAN ELECTRIC CO-OP ,652 CULLMAN-JEFFERSON 2,656 2,192 2,806 2,465 2,437 2,138 2,316 2,453 2,375 2,793 2,147 2,002 28,780 CULLMAN POWER BOARD ,853 CULLMAN WATER ,222 DADEVILLE HOUSING AUTHORITY DADEVILLE WATER SUPPLY & GAS BD DAPHNE, CITY OF , ,445 DAUPHIN ISLAND GATHERING DCP MIDSTREAM, LLC DECATUR HOUSING AUTHORITY DECATUR UTILITIES 954 1,004 1,334 1,360 1,344 1,302 1,068 1,178 1,032 1, ,508 DeKALB-CHEROKEE CO ,922 DeKALB-CHEROKEE CO.- emergency DEMOPOLIS CATV CO DEMOPOLIS WATER WORKS & SEWER BOARD DENBURY ONSHORE, LLC DENBURY ONSHORE, LLC DIVERSE POWER DIXIE ELECTRIC COOPERATIVE ,230 DIXIE ELECTRIC COOPERATIVE - emergency DIXIE PIPELINE DIXIE PIPELINE-01 - emergency DIXIE PIPELINE DIXIE PIPELINE DORA UTILITIES DOTHAN, CITY OF , ,894 1, ,706 DOUGLAS PIPELINE DOUGLAS WATER AUTHORITY ,080 DRUMMOND COMPANY, INC DUKENET COMMUNICATIONS ,785 EAST ALABAMA WATER DISTRICT ,077 EAST CENTRAL BALDWIN WATER AUTHORITY EAST CENTRAL BALDWIN WATER AUTHORITY - E EAST CENTRAL GAS EAST CULLMAN WATER SYSTEM, INC ,083 EAST LOWNDES WATER ASSOCIATION, INC EASTWIND APARTMENTS ENGLEWOOD HULLS WATER SYSTEM ENLINK MIDSTREAM ENTERPRISE PRODUCTS OPERATING L.P ENTERPRISE PRODUCTS TRI-STATE ESCAMBIA OPERATING COMPANY, LLC ENVIRO-SYSTEMS, LLC EUFAULA WATER WORKS & SEWER BD ,465 EVA SEWER DEPT, TOWN OF EXXON COMPANY, U.S.A. - Mobile Bay FAIRHOPE UTILITIES 1,498 1,316 1,741 1,422 1,509 1,307 1,294 1,403 1,450 1,403 1, ,407 FAIRHOPE UTILITIES - emergeny FALKVILLE, TOWN OF FARMERS TELEPHONE CO-OP, INC ,313 FAYETTE GAS FAYETTE GAS - E FAYETTEVILLE WATER SYSTEM FLOMATON, TOWN OF FLORALA GAS DEPARTMENT FLORIDA GAS FLORIDA GAS 01 - emergency FLORIDA GAS FLORIDA GAS 02 - emergency FLORENCE HOUSING AUTHORITY FLORENCE HOUSING AUTHORITY - emergency FLORENCE ELECTRICITY DEPARTMENT ,339 1,113 1, ,886 FLORENCE WATER & SEWER DPT ,240 FLORENCE STORM SEWER DEPARTMENT ,911 FLORENCE NATURAL GAS DEPARTMENT ,688 FORT PAYNE WATER WORKS ,013 FORT RUCKER/STRATEGIC RESOURCES, INC FREEBIRD GAS STORAGE FREEMANVILLE WATER SYSTEM, INC FRONTIER COMMUNICATIONS OF ALABAMA ,671 FRONTIER COMMUNICATIONS OF LAMAR CO FRONTIER COMMUNICATIONS OF THE SOUTH ,924 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

21 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER FULTONDALE GAS ,511 GENESIS CRUDE OIL, L.P ,292 GENEVA COUNTY GAS DISTRICT GEORGIANA HOUSING AUTHORITY GILBERTOWN, UTILITIES BOARD OF GILBERTOWN, UTILITIES BOARD OF - emergency GORDO, TOWN OF GRAND BAY WATER WORKS, INC ,009 GRAND BAY WATER WORKS, INC. - emergency GRAYSVILLE UTILITIES ,619 GREENHILL WATER & FIRE PROTECTION AUTHORITY GREENHILL WATER & FIRE PROTECTION AUTHORITY - emergency GTC, INC GUIN HOUSING AUTHORITY GULF SHORES, UTILITIES BOARD OF THE CITY OF ,392 GULF SOUTH PIPELINE ,441 GULF SOUTH PIPELINE - emergency GULF SOUTH PIPELINE GULF SOUTH PIPELINE GULF SOUTH PIPELINE GULF SOUTH PIPELINE GULF TELEPHONE CO. 1,274 1,209 1,483 1,366 1,523 1,545 1,542 1,468 1,468 1,453 1,321 1,025 16,677 GULFSAFE GULFSTREAM NATURAL GAS SYSTEM, LLC GULFSTREAM NATURAL GAS SYSTEM, LLC - E GUNTERSVILLE ELECTRIC BOARD GUNTERSVILLE WATER BOARD HACKLEBURG HOUSING AUTHORITY HALEYVILLE HOUSING AUTHORITY HAMILTON BLVD, LLC/CROWDER GULF ,250 HAMILTON BLVD, LLC/CROWDER GULF - emergency HAMILTON, HOUSING AUTHORITY OF HAMILTON WATER AND SEWER DEPT., CITY OF HANCEVILLE HOUSING AUTHORITY HANCEVILLE HOUSING AUTHORITY - E HARBOR COMMUNICATIONS ,167 HARTSELLE UTILITIES ,197 HARTSELLE UTILITIES - emergency HARVEST MONROVIA WATER SYSTEM ,068 HARVEST MONROVIA WATER SYSTEM - emergency HAYNEVILLE TELEPHONE COMPANY, INC HAYNEVILLE TELPHONE COMPANY, INC. - E HILCORP ENERGY COMPANY HOOVER, CITY OF ,477 HUGULEY WATER AND FIRE PROTECTION HUNT REFINING CO HUNT REFINING CO. - emergency HUNTSVILLE, CITY OF - LANDSCAPE MANAGEMENT 3,047 2,720 3,129 2,923 3,156 3,073 2,861 3,402 2,678 3,870 3,362 2,807 37,028 HUNTSVILLE, CITY OF - WATER POLLUTION CONTROL HUNTSVILLE HOUSING AUTHORITY HUNTSVILLE HOUSING AUTHORITY - emergency HUNTSVILLE UTILITIES - RECEIVER 4,411 4,210 5,101 4,361 5,011 4,954 4,638 4,984 4,481 5,705 4,843 4,060 56,759 HUNTSVILLE UTILITIES - ELECTRIC DEPARTMENT 4,609 4,201 5,075 4,512 4,999 4,945 4,626 5,202 4,408 5,696 4,832 4,051 57,156 HUNTSVILLE UTILITIES - ELECTRIC DEPARTMENT - emergency ,502 HUNTSVILLE UTILITIES - GAS DEPARTMENT 3,698 3,250 4,006 3,608 3,960 3,915 3,646 4,150 3,462 4,756 3,967 3,394 45,812 HUNTSVILLE UTILITIES - GAS DEPARTMENT- emergency ,076 HUNTSVILLE UTILITIES - FIBER ,666 HUNTSVILLE UTILITIES - FIBER - emergency HUNTSVILLE UTILITIES - WATER DEPARTMENT 3,120 2,785 3,237 2,987 3,259 3,194 2,934 3,433 2,701 3,941 3,437 2,827 37,855 HUNTSVILLE UTILITIES - WATER DEPARTMENT - emergency ,797 INLINE ,108 INTEGRA WATER, LLC - MADISON ,314 INTEGRA WATER, LLC - VINEMONT INTEGRA WATER, LLC - CREOLA INTEGRA WATER, LLC - LEE INTERSTATE FIBERNET ,674 JABSCO OIL OPERATING, LLC JABSCO OIL OPERATING, LLC - emergency JACKSONVILLE GAS JEMISON WATER DEPARTMENT JENKINS BRICK COMPANY JENKINS BRICK COMPANY ,019 JOE WHEELER EMC ,029 KINDER MORGAN KNOLOGY - DOTHAN , ,096 KNOLOGY - GA (AUBURN AREA) 2,538 2,122 2,546 2,420 2,826 2,808 3,094 3,360 2,496 2,532 1,932 1,604 30,278 KNOLOGY OF MONTGOMERY 2,409 2,492 3,037 2,588 2,612 2,547 2,697 3,085 3,656 2,770 2,390 1,662 31,945 LAFAYETTE GAS LAMAR COUNTY GAS LAMAR COUNTY WATER AND FIRE PROTECTION AUTH ,549 LAND AND NATURAL RESOURCES DEVELOPMENT LANETT, CITY OF May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

22 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER LANETT HOUSING AUTHORITY LEMOYNE WATER SYSTEM, INC LEVEL 3 COMMUNICATIONS 2,421 2,047 2,433 2,626 3,024 2,913 2,681 2,884 2,513 2,608 2,184 1,742 30,076 LIBERTY UTILITIES (PEACH STATE NATURAL GAS) CORP LIGHTCORE, A CENTURYLINK COMPANY ,792 LIGHTCORE, A CENTURYLINK COMPANY ,718 LINCOLN, CITY OF LINDE GAS, INC ,710 LINDE, LLC LINDE, LLC LINDEN, CITY OF LINDSEY COMMUNICATIONS LINEVILLE HOUSING AUTHORITY LINEVILLE WATER AND SEWER LIVINGSTON, CITY OF UTILITY BOARD LOCAHAPOKA WATER AUTHORITY ,872 LOXLEY, TOWN OF ,649 LOXLEY, TOWN OF - emergency LYNN WATER WORKS M2 CONNECTIONS, A DIV of JKM CONSULTING ,068 M2 CONNECTIONS, A DIV of JKM CONSULTING - emergency MADISON, CITY OF PUBLIC WORKS DEPARTMENT ,654 MADISON, CITY OF PUBLIC WORKS DEPARTMENT - E MADISON, CITY OF WATER AND WASTEWATER ,126 MADISON, CITY OF WATER AND WASTEWATER - emergency MADISON RIVER COMMUNICATIONS ,466 MAGELLAN MIDSTREAM PARTNERS, LP MAPLESVILLE WATERWORKS & GAS MARATHON PETROLEUM - MPLX TERMINALS, LLC MARSHALL COUNTY GAS ,403 MARSHALL COUNTY GAS ,761 MARSHALL COUNTY GAS ,073 MARSHALL DEKALB ELECTRIC COOPERATIVE ,474 MEDIACOM 1, , , , ,166 MEDIACOM 02 2,086 1,907 2,650 2,193 2,386 2,029 1,982 1,999 2,027 2,092 1,928 1,410 24,689 MEDIACOM ,253 MEDIACOM - HUNTSVILLE ,859 MCB WATER AUTHORITY MCCALL WATER SYSTEM MCCALL WATER SYSTEM - emergency MCI TELECOM 1,082 1,123 1,193 1,131 1,109 1,144 1,073 1,303 1,133 1,218 1, ,487 MILLRY TELEPHONE ,041 MITCHELL WATER SYSTEM, INC ,249 MITCHELL WATER SYSTEM, INC. - emergency MOBILE, CITY OF 01 3,104 2,744 3,634 3,032 3,900 3,058 3,128 4,180 3,486 3,492 3,316 3,156 40,230 MOBILE, CITY OF 01 -E ,199 MOBILE GAS 5,277 2,884 3,538 2,969 3,643 3,240 3,211 3,712 3,298 3,215 3,155 2,739 40,881 MOBILE COUNTY WATER, SEWER AND FPA ,683 MOBILE COUNTY WATER, SEWER AND FPA - E MOBILE WATER & SEWER 2,226 1,959 2,468 2,045 2,592 2,183 2,232 2,779 2,399 2,333 2,223 2,053 27,492 MOBILE WATER & SEWER - emergency MONCRE TELEPHONE COOPERATIVE, INC MONROE GAS STORAGE COMPANY, LLC MONROEVILLE WATER WORKS MONROEVILLE WATER WORKS - emergency MONROEVILLE, CITY OF WASTEWATER DEPARTMENT MONROEVILLE, CITY OF WASTEWATER DEPARTMENT - emergency 4 4 MONTEVALLO WATER ,866 MOULTON GAS MOUNDVILLE TELEPHONE MT VERNON WATER & GAS MULGA MUSCLE SHOALS ELECTRIC BOARD ,962 MUSCLE SHOALS ELECTRIC BOARD - Emergency MUSCLE SHOALS, CITY OF UTILITIES BOARD ,518 MYRTLEWOOD WATER SYSTEM NATIONAL TELEPHONE OF ALABAMA DBA TEC NEW HOPE TELEPHONE ,389 NEW SITE, TOWN OF NORTH AL GAS ,251 NORTH AL GAS 01 - emergency NORTH AL GAS 02 2,336 2,088 2,292 2,068 2,258 2,328 2,070 2,214 1,880 2,008 1,778 1,478 24,798 NORTH AL GAS 02 - emergency NORTH AL GAS NORTH AL GAS 03 - emergency NORTH BALDWIN UTILITIES ,536 NORTHEAST MORGAN COUNTY WATER AUTHORITY ,542 NORTHPORT UTILITIES, CITY OF ,068 NORTHWEST AL GAS ,189 NORTHWEST AL GAS - E NORTHWEST AL GAS NORTHWEST AL GAS 02 - E 0 - May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

23 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER NORTHWEST AL GAS NORTHWEST AL GAS 03 - E 3 3 NORTHWEST AL GAS NORTHWEST AL GAS 04 - E 9 9 NORTHWEST AL GAS NORTHWEST AL GAS 05 - E 3 3 NORTHWEST AL GAS NORTHWEST AL GAS 06 - E 3 3 NORTHWEST AL GAS NORTHWEST AL GAS 07 - E 4 4 NORTHWEST AL GAS NORTHWEST AL GAS 08 - E 0 - NOTASULGA, TOWN OF OAKMAN TELEPHONE COMPANY - TDS OTELCO TELEPHONE, LLC OTELCO TELEPHONE, LLC - E OTELCO TELEPHONE - BLOUNTSVILLE DIVISION OTELCO TELEPHONE,LLC/WALNUT GROVE ,476 ONEONTA UTILITIES ,608 OPELIKA HOUSING AUTHORITY OPELIKA POWER SERVICES ,793 OPELIKA WATER ,773 OPELIKA WATER - E OPP HOUSING AUTHORITY ORANGE BEACH WASTEWATER TREATMENT PLANT ,351 ORANGE BEACH WATER, SEWER AND FPD ,901 OWASSA BROWNVILLE WATER OWENS CROSS ROADS WATER AUTHORITY OWENS CROSS ROADS WATER AUTHORITY - Emergency 1 1 PALMER PETROLEUM, INC PARK CITY WATER AUTHORITY PARKER CREEK WATER COMPANY, LLC PEA RIVER ELECTRIC COOPERATIVE PERDIDO BAY WATER, SEWER & FPD ,868 PGP OPERATING, LLC - OAK GROVE PGP OPERATING, LLC - VANCE ,424 PHIL CAMPBELL WATER WORKS & SEWER BOARD PICKENS COUNTY GAS PICKENS COUNTY WATER AUTHORITY PIEDMONT WATER, SEWER, & GAS BD PINE BELT TELEPHONE COMPANY ,067 PINE BELT TELEPHONE COMPANY - E PINE BLUFF WATER AUTHORITY PINE ENERGIES PIONEER ELECTRIC COOPERATIVE, INC PIONEER ELECTRIC COOPERATIVE, INC PLAINS MARKETING, LP ,085 PLANTATION PIPELINE ,892 POARCH CREEK INDIANS UTILITIES ,039 PRAXAIR, INC PRICEVILLE, TOWN OF ,159 BREITBURN OPERATING QWEST COMMUNICATIONS ,152 RED BAY WATER AND GAS BOARD RIVIERA UTILITIES (01) 2,886 2,580 3,568 2,886 3,006 2,354 2,420 2,782 2,662 2,646 2,336 1,756 31,882 RIVIERA UTILITIES (01) - emergency ,508 RIVIERA UTILITIES (02) 1,746 1,676 2,154 1,968 1,960 2,188 2,062 2,112 2,002 2,060 2,341 1,412 23,681 RIVIERA UTILITIES (02) - emergency ,422 ROANOKE, UTILITIES BOARD OF THE CITY OF ROANOKE TELEPHONE COMPANY ROBERTSDALE, CITY OF ,306 ROBERTSDALE, CITY OF - emergency ROBINSON'S BEND OPERATING COMPANY ,425 ROCKFORD WATER & GAS RUSSELLVILLE GAS BOARD ,302 SABAL TRAIL TRANSMISSION LLC SARALAND WATER SERVICE ,721 SATSUMA WATER AND SEWER SCOTTSBORO ELECTRIC POWER BOARD SCOTTSBORO HOUSING AUTHORITY SCOTTSBORO WATER, SEWER & GAS ,012 SELLERS STATION WATER AUTHORITY SELMA HOUSING AUTHORITY ,785 SG RESOURCES, MISSISSIPPI, LLC SHEFFIELD UTILITIES ,909 SHEFFIELD UTILITIES - Emergency SHELBY COUNTY WATER SERVICES ,461 SHELL CHEMICAL SHELL CHEMICAL - emergency SHELL CHEMICAL SHELL CHEMICAL 02 - emergency SILVERHILL, TOWN OF May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

24 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER SINGING RIVER ELECTRIC COOPERATIVE SKLAR EXPLORATION CO., INC SLOCOMB WATER AND SEWER BOARD SMITHS WATER AND SEWER AUTHORITY ,858 SOMERVILLE, TOWN OF SOUTH ALABAMA ELECTRIC COOPERATIVE ,103 SOUTH ALABAMA GAS DISTRICT ,485 SOUTH ALABAMA GAS DISTRICT ,915 SOUTH ALABAMA GAS DISTRICT SOUTH ALABAMA GAS DISTRICT SOUTH ALABAMA UTILITIES 1, , ,607 SOUTH ALABAMA UTILITIES - emergency SOUTH EASTERN DEVELOPMENT CORPORATION 4 4 SOUTHCROSS ENERGY GP LLC ,900 SOUTHEAST ALABAMA GAS - ALL DISTRICTS 1,953 1,718 1,995 1,848 2,100 2,188 1,853 1,979 1,769 2,365 1,719 1,226 22,713 SOUTHEAST ALABAMA GAS - ALL DISTRICTS - Emergencies SOUTHEAST SUPPLY HEADER ,629 SOUTHEAST SUPPLY HEADER - Emergency SOUTHERN EARTH SCIENCES, INC SOUTHERN LIGHT, LLC 6,368 6,082 7,304 7,216 9,572 9,592 9,416 10,766 9,498 10,672 9,844 8, ,292 SO GAS TRANSMISSION SO GAS TRANSMISSION - emergency SO NAT GAS-ANNISTON ,408 SO NAT GAS - AUBURN ,781 SO NAT GAS-BHAM ,637 SO NAT GAS - ELMORE SO NAT GAS - GALLION SO NAT GAS-OPELIKA SO NAT GAS - THOMASVILLE SO NAT GAS - THOMASVILLE - E SO NAT GAS-TUSCALOOSA SOUTHERN PINE ELECTRIC COOPERATIVE ,812 SPANISH FORT WATER SYSTEM ,004 SPANISH FORT WATER SYSTEM - emergency SPRING CREEK APARTMENTS SPRING VALLEY WATER SYSTEM SPRING VALLEY WATER SYSTEM - emergency SPRINT ,944 SOUTHERN BELL GA SOUTHWEST ALABAMA WATER AUTHORITY STEVENSON, UTILITIES BD OF THE TOWN OF STEVENSON, UTILITIES BD OF THE TOWN OF - E STEWARTVILLE WATER AUTHROITY SULLIGENT HOUSING AUTHORITY SUMMERDALE, TOWN OF SUMITON GAS BOARD SYLACAUGA HOUSING AUTHORITY SYLACAUGA HOUSING AUTHORITY - E SYLACAUGA UTILITIES BOARD ,589 SYNCGLOBAL TELECOM SYNCGLOBAL TELECOM SYNCGLOBAL TELECOM 02 - Emergency TALLADEGA HOUSING AUTHORITY TALLADEGA WATER AND SEWER BOARD ,484 TALLAPOOSA RIVER ELECTRIC COOPERATIVE , ,339 TALLASSEE, CITY OF TALLASSEE HOUSING AUTHORITY TDS TELECOM - CENTRE ,843 TDS TELECOM - BUTLER TDS TELECOM - GOSHEN TDS TELECOM - GROVE HILL TELEPAK NETWORKS ,453 TENASKA ALABAMA PARTNERS TENNESSEE GAS PL TENNESSEE GAS PL TENNESSEE GAS PL TEXAS EASTERN GAS TEXAS EASTERN GAS TEXAS EASTERN GAS - E SPECTRA ENERGY TRANSMISSION THE UNIVERSITY OF ALABAMA ,742 THORSBY, TOWN OF TIME WARNER CABLE - DOTHAN & ENTERPRISE ,699 TIYA SUPPORT SERVICES, INC TOMBIGBEE ELECTRIC COOPERATIVE, INC UNITI FIBER, INC ,723 TRANSCO PL TRANSCO PL-01 - E TRANSCO PL TRANSCO PL TRANSCO PL TRANSCO PL-04 - E May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

25 Jan-17 Feb-17 Mar Alabama 811 Member Transmissions Apr-17 MEMBER TRANSCO PL-05 - Pascagoula TRI COMMUNITY WATER SYSTEM TRI COMMUNITY WATER SYSTEM - emergency TROY CABLEVISION 1,156 1,215 1,266 1,040 1,197 1,293 1,177 1,508 1,349 1,632 1, ,017 TROY, CITY OF ,820 TROY, CITY OF - emergency TRUSSVILLE UTILITIES 2,022 2,064 2,322 2,074 2,642 2,216 1,964 2,054 1,914 2,044 1,704 1,327 24,347 TURNERVILLE WATER AND FPD TURNERVILLE WATER AND FPD - E TUSKEGEE, UTILITIES BOARD OF THE CITY OF TUSKEGEE, UTILITIES BOARD OF THE CITY OF - emergency TUSCALOOSA, CITY OF 1,109 1,046 1,353 1,088 1,608 1,498 1,296 1,156 1,160 1,770 1,255 1,055 15,394 TUSCALOOSA, CITY OF (fiber) ,033 TUSCUMBIA GAS ,363 TUSCUMBIA HOUSING AUTHORITY TUSCUMBIA HOUSING AUTHORITY - E TUSCUMBIA PUBLIC WORKS DEPT ,361 UNION SPRINGS TELEPHONE CO ,708 UNION SPRINGS UTILITIES BOARD UNION SPRINGS UTILITIES BOARD - E UNIVERSITY OF ALABAMA IN HUNTSVILLE UPPER SAND MOUNTAIN GAS DISTRICT & DEKALB-JACKSON WATER SUPPLY DISTRICT URBAN OIL AND GAS URIAH WATER SYSTEM URIAH WATER SYSTEM - emergency US AMINES US STEEL USIC, Inc. (formerly CLS) 53,384 50,723 60,434 57,423 62,618 60,253 53,886 59,106 49,590 55,551 48,169 41, ,395 UTILITY SAFETY AND DESIGN, LLC VAW WATER SYSTEM, INC ,489 VAW WATER SYSTEM, INC. - emergency VERNON HOUSING AUTHORITY VERNON WATER AND SEWER BOARD VENTURE OIL AND GAS, INC VINA NATURAL GAS VINCENT WATER BOARD W&T OFFSHORE, INC WADLEY, TOWN OF WALL STREET WATER AUTHORITY WALTER BLACK WARRIOR BASIN, LLC WARRIOR RIVER WATER AUTHORITY ,537 WEATHERLY UTILITY SERVICES, LLC ,014 WEDOWEE, TOWN OF WEST ESCAMBIA UTILITIES ,436 WEST JEFFERSON WEST MORGAN-EAST LAWRENCE WATER ,106 WHEELER BASIN NATURAL GAS COMPANY ,543 WHITEHOUSE WATER SYSTEM WHITEHOUSE WATER SYSTEM - emergency WIDE OPEN WEST ,397 WILCOX COUNTY GAS DISTRICT WILLIAMS FIELD SERVICES WILTON, TOWN OF WINDSTREAM ,396 WINDSTREAM KDL ,021 WINFIELD HOUSING AUTHORITY WIREGRASS ELECTRIC COOPERATIVE, INC ,507 YORK, CITY OF ZAYO ,872 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec YTD

26 ALABAMA 811 INCOMING CALL DISTRIBUTION REPORT COUNTY JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC TOTALS AUTAUGA ,146 BALDWIN 3,220 2,951 3,862 3,325 3,679 3,239 3,293 3,396 3,285 3,295 2,948 2,253 38,746 BARBOUR ,090 BIBB ,680 BLOUNT ,026 BULLOCK BUTLER ,050 CALHOUN ,193 1,027 1,144 1, ,440 CHAMBERS ,896 CHEROKEE ,538 CHILTON ,134 CHOCTAW CLARKE ,683 CLAY CLEBURNE ,133 COFFEE ,455 COLBERT ,950 CONECUH COOSA COVINGTON ,658 CRENSHAW CULLMAN ,616 DALE ,564 DALLAS ,616 DEKALB ,557 ELMORE ,097 ESCAMBIA ,791 ETOWAH ,173 1,986 1, ,010 FAYETTE FRANKLIN ,871 GENEVA ,186 GREENE HALE ,647 HENRY ,211 HOUSTON , ,555 JACKSON ,484 JEFFERSON 12,099 11,293 13,407 13,322 13,839 12,867 10,177 10,835 9,222 10,674 9,679 8, ,350 LAMAR ,005 LAUDERDALE ,361 1,114 1, ,933 LAWRENCE ,693 LEE 1,926 1,732 2,022 1,902 2,137 2,290 2,240 2,377 1,854 1,939 1,433 1,147 22,999 LIMESTONE ,129 1,055 1,130 1,123 1,023 1,206 1,039 1, ,517 LOWNDES MACON ,401 MADISON 4,543 4,131 5,000 4,460 4,908 4,853 4,555 5,105 4,342 5,656 4,785 3,996 56,334 MARENGO ,214 MARION ,749 MARSHALL ,245 MOBILE 3,448 3,008 3,730 3,181 3,839 3,463 3,437 3,885 3,435 3,376 3,283 2,826 40,911 MONROE ,448 MONTGOMERY 1,865 1,935 2,408 2,057 2,010 1,996 2,041 2,446 2,072 2,144 1,970 1,331 24,275 MORGAN ,081 1,069 1,161 1,105 1,024 1, , ,510 PERRY PICKENS ,451 PIKE ,248 RANDOLPH ,846 RUSSELL , ,029 SHELBY 3,660 3,549 3,844 3,607 3,843 3,758 3,319 3,663 2,878 3,347 2,671 2,162 40,301 ST CLAIR ,073 SUMTER TALLADEGA ,638 TALLAPOOSA ,033 TUSCALOOSA 1,801 1,643 2,153 1,836 2,421 2,229 2,070 2,030 1,862 2,550 1,924 1,597 24,116 WALKER ,948 WASHINGTON WILCOX WINSTON ,589 TOTAL 48,423 45,647 54,470 50,372 54,874 52,609 48,740 53,425 45,382 51,558 43,222 35, ,312

27 Locate Request Volume By Type Normal Update Emergency 2nd No<ce Short No<ce Replace Survey Request Add Info Damage Cancel Design 2nd No<ce - Survey Test

28 COUNTY Alabama 811 County Distribution Report With Reported Damages NUMBER OF LOCATE REQUESTS DAMAGES REPORTED TO ALABAMA 811 DIFFERENCE '13 VS ' AUTAUGA % BALDWIN % BARBOUR % BIBB % BLOUNT % BULLOCK % BUTLER % CALHOUN % CHAMBERS % CHEROKEE % CHILTON % CHOCTAW % CLARKE % CLAY % CLEBURNE % COFFEE % COLBERT % CONECUH % COOSA % COVINGTON % CRENSHAW % CULLMAN % DALE % DALLAS % DEKALB % ELMORE % ESCAMBIA % ETOWAH % FAYETTE % FRANKLIN % GENEVA % GREENE % HALE % HENRY % HOUSTON % JACKSON % JEFFERSON % LAMAR % LAUDERDALE % LAWRENCE % LEE % LIMESTONE % LOWNDES % MACON % MADISON % MARENGO % MARION % MARSHALL % MOBILE % MONROE % MONTGOMERY % MORGAN % PERRY %

29 COUNTY Alabama 811 County Distribution Report With Reported Damages NUMBER OF LOCATE REQUESTS DAMAGES REPORTED TO ALABAMA 811 DIFFERENCE '13 VS '17 PICKENS % PIKE % RANDOLPH % RUSSELL % SHELBY % ST CLAIR % SUMTER % TALLADEGA % TALLAPOOSA % TUSCALOOSA % WALKER % WASHINGTON % WILCOX % WINSTON %

30 Coun0es With More than 10 Damages Reported JEFFERSON SHELBY 30 LEE MADISON 55 TUSCALOOSA BALDWIN MOBILE MONTGOMERY MORGAN 86 ST CLAIR ELMORE CALHOUN 191 CULLMAN RUSSELL TALLADEGA 94 DALE AUTAUGA LAUDERDALE BARBOUR COLBERT

31 AUTAUGA BALDWIN BARBOUR BIBB BLOUNT BULLOCK BUTLER CALHOUN CHAMBERS CHEROKEE CHILTON CHOCTAW CLARKE CLAY CLEBURNE COFFEE COLBERT CONECUH COOSA COVINGTON CRENSHAW CULLMAN DALE DALLAS DEKALB ELMORE ESCAMBIA ETOWAH FAYETTE FRANKLIN GENEVA GREENE HALE HENRY HOUSTON JACKSON JEFFERSON LAMAR LAUDERDALE LAWRENCE LEE LIMESTONE LOWNDES MACON MADISON MARENGO MARION MARSHALL MOBILE MONROE MONTGOMERY MORGAN PERRY PICKENS PIKE RANDOLPH RUSSELL SHELBY ST CLAIR SUMTER TALLADEGA TALLAPOOSA TUSCALOOSA WALKER WASHINGTON WILCOX WINSTON Damages Per 1000 Locate Requests By County

32 Root Causes for Damages as Reported to Alabama