ALABAMA ONE CALL 2004 ANNUAL SUMMARY

Transcription

1 ANNUAL OPERATIONS REPORT 2004

2 ALABAMA ONE CALL 2004 ANNUAL SUMMARY During 2004, Alabama One Call worked hard to continue to improve and enhance the GeoCall system that we use for processing locate requests. The majority of this work has been to improve the landbase information. With the GeoCall system, the Customer Service Representatives access a map and use that to find the exact location that the excavator will be working. Due to so many of the locate request we receive involving new construction, we often do not have access to this street data from public sources until several years after it has been developed. Therefore, our Technical Operations Manager, Matt Brown, has been very busy working with county and city officials to obtain map data as well as personally going out and using a GPS unit to obtain the latitude/longitude coordinates for the subdivision streets. Being able to build a more accurate landbase is beneficial to our membership both as facility owners and excavators. As a facility owner, our members receive more accurate locate requests since the CSR is able to find the exact street location and does not have to mark a larger area for the proximity of the excavation site. As an excavator, the locate request process time is quicker because the CSR, or excavator, if he enters his own tickets directly through our Remote Ticket Entry program, can find the location site quicker. Therefore, we continue to work with our members to try to obtain new street information as they obtain it for their service area. Being able to obtain this information from our members is a win/win for everyone and allows us to be able to continue to improve the landbase without a lot of capital expenditure. For the first time since 2000, the AOC had a positive increase in locate request volume. By the end of 2004, we had experienced an overall 7% increase in our locate request volume over However, with the improved screening process available through the GeoCall software, we only experienced.02% increase in transmissions. Therefore, our members, who have taken the time to clean up their service area database, which is the area for which they desire to receive locate requests, did not see a large increase in the number of locate requests received. To assist with the increase in locate request volume without a direct increase in overhead costs, the AOC has continued to train qualified member companies and excavators on Remote Ticket Entry. This program is set up to allow qualified, trained users to access the GeoCall system remotely and enter their own locate requests. This benefits the user by allowing them to enter their tickets anytime during the day, as it is available twenty-four hours a day, and they do not have to wait on hold for the next available Customer Service Representative. It also allows them to process locate requests quicker as they are usually more familiar

3 with the area and can find the excavation site on the map quicker. This year the AOC processed approximately 18% of its locate requests via Remote Ticket Entry. Another program we have developed and worked to improve is remote access for our members. Our members are able to go in through our Remote Member Access program and view their tickets for any given day, view if there are any tickets in queue waiting to deliver to them, resend tickets to their delivery system if it was lost or unreadable, and even research ticket information for claims and damage investigations. To even further the ability of our members to have direct access to their one call membership, they are also able to view and edit their service area database online. This is a quick and easy way to help insure that our members are covering their underground facilities for proper notification. For more information on either of these programs, you can contact Matt Brown at mbrown@al1call.com. In terms of Damage Prevention Education, the AOC has been instrumental in continuing to help develop new UCCs (Utility Coordination Councils) in various parts of the state. UCCs are a very productive avenue to improve communications between utility owners, their contractors, and the governmental permitting agencies in a defined area. These groups meet periodically to review current, pending and future construction projects. If you are interested in helping to get one started in your area, please contact Michele Dory at mdory@al1call.com During 2005, the AOC will continue to work to improve our landbase information and work with establishing a stronger GIS system for the state as a whole. This should benefit both our members and excavating community as GIS becomes more of our routine work environment. The AOC will also be helping to introduce, support and educate on legislation reform dealing with Underground Damage Prevention. The AOC will also begin working to promote the DIRT (Damage Information Reporting Tool) system, which is a national program for reporting third party damages to underground utilities. This program is established under the Common Ground Alliance (CGA) to have a way to report damages and learn the root causes of damages to underground facilities both regional and nationally to help improve efforts to prevent these type of damages in the future. As always, the AOC staff and Board of Directors, are appreciative of the support we receive from our members in the efforts of Alabama One Call. We are committed to improving the safety and protection of underground facilities throughout our state and those who work and live around these facilities. Annette R. Reburn Executive Director

4

5 ALABAMA ONE-CALL MEMBERSHIP LIST AT&T Adelphia Business Solutions Air Products & Chemicals Alabama Department of Transportation Alabama Gas Corporation Alabama Power Company Alabaster Water Board AlaTenn Pipeline Company Albertville Municipal Utilities Board Alexander City, City of Alexander City Housing Authority AllTel Alabama, Inc. Alta Vista Manor Apartments American Water Anniston Water Works and Sewer Board Arlington Properties Ashton Place Apartments Athens Housing Authority Athens Utilities, City of Atmore, City of Atmos Energy Attalla Housing Authority Auburn Water Works Board, City of Baldwin County Cable Baldwin County EMC Baldwin County Sewer Service Bakerhill Water Authority Bay Gas Storage Company, Inc. Bay Minette Utilities Board Bayou La Batre Utilities BCI/DSSI Services LLC Bear Creek/Hackleburg Housing Authority BellSouth Berry Gas Board Berry Housing Authority Birmingham Water Works & Sewer Board Bishop Petroleum, Inc. Black Box Network Services, Inc. Gov. Solutions Black Warrior Methane Corporation Boaz Gas Board Boaz Water and Sewer Board Bonnie Doone Apartments Boston, Housing Authority of BP Products North America Brent Housing Authority Brewton, City of Bridgeport Utilities Bright House Networks Birmingham Bright House Networks Eufaula & Wetumpka Brindlee Mountain Telephone Company Broadwing Communications Brookside, Town of Brookview Apartments Butler, Town of Utilities Board Cable Alabama Corporation Cable One Cable Options Calera and Montevallo Housing Authority Calera Water & Gas Board Camp Hill, Town of Canoe Water & Fire Protection Authority Carbon Hill Housing Authority Carbon Hill Utilities Board Carroll s Creek Water Authority Central Alabama Electric Cooperative Central Talladega County Water District Central Water Works CenturyTel of Alabama Charter Communications Alexander City Charter Communications Athens Charter Communications Birmingham Charter Communications Decatur Charter Communications Hartselle Charter Communications - Hoover Charter Communications Lanett Charter Communications Lee County Charter Communications - Montgomery Charter Communications Tuscaloosa Cherokee Water and Gas Department Chevron U.S.A. Inc. Childersburg Water, Sewer & Gas Board Chilton Water Authority Clarke-Mobile Counties Gas District Clayton Housing Authority Colonial Pipeline Columbia Square Apartments Columbiana, City of Columbiana Housing Authority Columbiana Water Board Com-Link, Inc. Comcast Cablevision of Gadsden Comcast Cablevision (Huntsville) Comcast Cablevision (Mobile)

6 ALABAMA ONE-CALL MEMBERSHIP LIST Comcast Cablevision of the Shoals Comcast Cablevision (Tuscaloosa) Cordova Housing Authority Cordova Water and Gas Cottonwood Housing Authority Crosstex Energy Services Cullman-Jefferson Counties Gas District Cullman Water Department, City of Dadeville Housing Authority Dadeville Water Supply & Gas Board Daphne Utilities Board, City of Dauphin Island Gathering Partners Decatur Housing Authority Decatur Utilities DeKalb-Cherokee Counties Gas District Demopolis CATV Company Dickens Ferry Apartments Dixie Electric Cooperative Dixie Pipeline Company Dominion Dora Utilities DTE Biomass Energy, Inc. East Alabama Water District East Central Gas District East Cullman Water System El Paso Field Services El Paso Production Company Enbridge Pipelines (Alabama Gathering), Inc. Enbridge Pipelines (Alabama Intrastate), Inc. Enbridge Pipelines (AlaTenn), Inc. Energen Resources Oak Grove Energen Resources Vance Englewood Hulls Water System Enterprise Products Operating L.P. Eufaula Water Works & Sewer Board Exxon Mobil Corporation Fairhope Utilities Board Falkville, Town of Farmers Telephone Co-Op, Inc. Fayette Gas Board Flomaton, Town of Florala Gas Department Florence, City of Florence Housing Authority Florida Gas Transmission Company Four Star Oil & Gas Freemanville Water System, Inc. Frontier Communications of Alabama Frontier Communications of Lamar Co. Frontier Communications of the South Fultondale Gas Board Genesis Crude Oil, L.P. Geneva County Gas District GeoMet, Inc. Georgiana Housing Authority Gordo Housing Authority Gordo, Town of Grand Bay Water Works Board, Inc. Graysville Utilities Greater Gadsden Housing Authority GTC, Inc. Guin Housing Authority Gulf Shores, Utilities Board of the City of Gulf South Pipeline Gulfstream Natural Gas System, LLC Gulf Telephone Company Guntersville Water Board Haleyville Housing Authority Hamilton Housing Authority Hanceville Housing Authority Hartselle Utilities Board Hayneville Telephone Company, Inc. Holiday Village Mobile Home Park Hoover, City of Huguley Water and Fire Protection Hunt Refining Company Huntsville, City of Huntsville Housing Authority Huntsville Utilities, Electric, Gas and Water ICG Telecom Group, Inc. Interstate FiberNet Interstate Telephone Company Jacksonville Gas Water & Sewer Board Jefferson County Housing Authority Jemison Water Department Jenkins Brick Company Joe Wheeler EMC KMC SouthEast Corporation KMC Telecom III, Inc. KNOLOGY of Montgomery Lafayette, City of Lafayette Housing Authority Lamar County Gas District Lanett, City of

7 ALABAMA ONE-CALL MEMBERSHIP LIST Lanett Housing Authority Lawrence Colbert Counties Gas District Lee Chambers Utilities District Lemoyne Water System, Inc. Level 3 Communications Lightwave Technologies, LLC Lincoln, City of Linde Gas, Inc. Linden, City of Lineville Housing Authority Link Energy LLC Livingston, City of Utility Board Livingston Housing Authority Loachapoka Water Authority Loxley, Town of Madison, City of, Public Works Department Madison, City of Water and Wastewater Madison River Communications Maplesville Waterworks & Gas Board Marshall County Gas District MCI Telecommunications McCall Water System, Inc. Mediacom Mediacom - Huntsville Millport Housing Authority Mitchell Water System, Inc. Mobile, City of Mobile Area Water and Sewer Service Mobile County Water, Sewer and FPD Mobile Gas Service Monroeville Water Works Montevallo Water Works Moulton Gas Board, Town of Moundville Telephone Mount Vernon Water & Gas Mulga, Town of North Alabama Gas District Northeast Morgan County Water Authority Northwest Alabama Gas District Notasulga, Town of Otelco Telephone, LLC Otelco Telephone, LLC / Walnut Grove Oneonta Utilities Board Opelika Housing Authority Opelika Power and Light Opelika Water Works Opp Housing Authority Orange Beach Wastewater Treatment Plant Orange Beach Water Authority Palmer Petroleum, Inc. Perdido Bay Water, Sewer & FPD Phil Campbell Housing Authority Phoenix Pipeline, LLC Pickens County Natural Gas District Piedmont Housing Authority Piedmont Water, Gas & Sewer Board Pine Energies, Inc. Plains Marketing, LP Plantation Pipeline Company Praxair, Inc. Qwest Communications Red Bay Water and Gas Riviera Utilities Roanoke Telephone Company Roanoke, Utilities Board of the City of Robertsdale, City of Robinson s Bend Operating Company Rockford Water & Gas Russellville Gas Board Samson Resources Company Saraland, City of Scottsboro Electric Power Board Scottsboro Housing Authority Scottsboro Water, Sewer & Gas Board Sellers Station Water System Selma Housing Authority Sheffield Utilities Shelby Woods Senior Housing Shell Chemical Shell Western E&P, Inc. Silverhill, Town of Smiths Water and Sewer Authority South Alabama Gas District South Alabama Sewer Service Corporation South Alabama Utilities South Eastern Electric Development South of Dauphin Apartments Southeast Alabama Gas District Southern Gas Transmission Company Southern Power Company Southern Light, LLC Southern Natural Gas Spooner Petroleum Company Spring Creek Apartments

8 ALABAMA ONE-CALL MEMBERSHIP LIST Sprint ST Services Stevenson, Utilities Board of the Town of Sulligent Housing Authority Sumiton Gas Board Summerdale, Town of Sylacauga Housing Authority Sylacauga Utilities Board Talladega College Hills Apartments Talladega Housing Authority Tallassee, City of Tallassee Housing Authority TCG Telepak Networks, Inc. Tenaska Alabama Partners, LP Tennessee Gas Pipeline Company Texas Eastern Transmission Corp. Thorsby, Town of Timber Ridge Apartments Transcontinental Pipeline TransMontaigne Product Service - East Trussville Utilities Turnerville Water and F.P.D. Tuscaloosa, City of Tuscumbia Gas Department Tuscumbia Housing Authority Union Springs Telephone Company Union Springs Utilities Unocal Corporation US Steel USG Pipeline Company VAW Water System, Inc. Valley Brook Apartments Vernon Housing Authority Vernon Water and Sewer Board Village Green Apartments Vina Natural Gas Wadley, Town of Weatherly Utility Services, LLC Wedgewood Manor Apartments Wedowee, Town of West Jefferson Gas System West Morgan East Lawrence Water Authority Wheeler Basin Natural Gas Whitehouse Water System Wilcox County Gas District Williams Field Services WilTel Communications, LLC Wilton, Town of Winfield Housing Authority Xspedius York, City of TOTAL MEMBERSHIP 333 December 04

9 ASSOCIATE MEMBERS ASCENSION INTEGRATION LLC 8181 Professional Place Suite 201 Landover, MD Contact: Brenda Williams ATLANTA GAS LIGHT CO Caroline Street NE Atlanta, GA Contact: Ed Richards (404) CENTRAL LOCATING SERVICE 168 Chandalar Place Drive Pelham, AL Contact: Bram Fuller (205) COMMUNICATION SERVICES, INC PO Box 39 Monroe, NC Contact: Dave Yeakley PINPOINT LOCATING, INC. 196 Cobbly Nob Lane Oneonta, AL Contact: Steve Martin (205) PROCALL SERVICES Riverland Cove Biloxi, MS Contact: Marty Roberts (228)

10 T & H LOCATING 4410 County Road 76 Rogersville, AL Contact: Oneal Haney (256) UTILIQUEST 1442 S. Beltline Hwy Mobile, AL Contact: Michele Dyson (251) UTILIQUEST GEORGIA 500 Northridge Road Suite 300 Atlanta, GA Contact: H J McGinness (678) SUPPORTING MEMBERS GEORGE COOP ASSOCIATES 788 Pinewood Lake Dr Venice, FL Contact: Karen Vernon (205)

11 MONTH 2002 INCREASE % 2003 INCREASE % 2004 INCREASE % JANUARY 17,216 (1,342) -7% 18, % 16,398 (1,634) -9% FEBRUARY 16,923 (772) -4% 18,382 1,459 9% 15,529 (2,853) -16% MARCH 18,077 (2,693) -13% 20,372 2,295 13% 23,095 2,723 13% APRIL 21,185 (1,774) -8% 20,721 (464) -2% 20,401 (320) -2% MAY 20,876 (2,239) -10% 18,158 (2,718) -13% 19,474 1,316 7% JUNE 18,630 (1,390) -7% 18, % 19, % JULY 19,769 (620) -3% 19, % 19,563 (273) -1% AUGUST 19,680 (1,164) -6% 18,593 (1,087) -6% 21,068 2,475 13% SEPTEMBER 17, % 19,540 2,199 13% 17,112 (2,428) -12% OCTOBER 18,827 (1,683) -8% 19,975 1,148 6% 18,390 (1,585) -8% NOVEMBER 14,318 (1,865) -12% 14, % 15,955 1,364 9% DECEMBER ,212 10% ,484 11% % TOTALS 216,417 (13,825) -6% 221,978 5,561 3% 221,607 (371) 0% ALABAMA ONE CALL HISTORICAL REPORT OF CALL VOLUME

12 25,000 24,000 ACD Call Volume 23,000 22,000 21,000 20,000 Calls 19,000 18,000 17,000 16,000 15,000 14, , Months

13 250, ,000 ACD Call Volume 12 Month Moving Totals 240, , , , , , ,000 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04

14 Alabama One Call Historical Report of Ticket Volume Month 2002 INCR % 2003 INCR % 2004 INCR % JAN 29,827 (1,590) -5% 30, % 29,220 (914) -3% FEB 28,441 (853) -3% 25,436 (3,005) -11% 27,856 2,420 10% MAR 30,487 (4,190) -12% 31, % 38,172 7,050 23% APR 35,962 (967) -3% 33,039 (2,923) -8% 35,297 2,258 7% MAY 35,925 (1,885) -5% 29,949 (5,976) -17% 34,096 4,147 14% JUN 31,987 (2,966) -8% 32, % 35,500 3,167 10% JUL 34,004 (3,042) -8% 33,678 (326) -1% 35,405 1,727 5% AUG 33,468 (4,258) -11% 31,646 (1,822) -5% 37,517 5,871 19% SEP 29,010 (636) -2% 33,053 4,043 14% 30,894 (2,159) -7% OCT 32,342 (2,462) -7% 34,171 1,829 6% 33,796 (375) -1% NOV 24,198 (3,078) -11% 25,608 1,410 6% 28,861 3,253 13% DEC 23, % 27,662 3,816 16% 26,546 (1,116) -4% TOTAL 369,497 (25,072) -6% 367,831 (1,666) 0% 393,160 25,329 7%

15 45,000 Historical Ticket Volume 40,000 35,000 Tickets 30,000 25, , Months

16 Jul-04 Oct , ,000 Ticket Volume 12 Month Moving Totals 400, , , , , ,000 Jan-02 Apr-02 Jul-02 Oct-02 Jan-03 Apr-03 Jul-03 Oct-03 Jan-04 Apr-04

17 500, Month Moving Totals ACD Call Volume vs Ticket Volume 450, , , , , ,000 Jan-02 Apr-02 Jul-02 Oct-02 Jan-03 Apr-03 Jul-03 Oct-03 Jan-04 Apr-04 Jul-04 Oct-04 ACD Call Vol Ticket Volume Linear (ACD Call Vol) Linear (Ticket Volume)

18 EXCAVATOR LOCATE REQUESTS WITH LESS THAN 48 HOUR NOTICE 2004 MONTH SHORT NOTICE TOTAL LOCATE REQUESTS LOCATE REQUESTS PERCENTAGE January 4,435 29,222 15% February 3,988 27,856 14% March 5,642 38,172 15% April 4,873 35,297 14% May 4,985 34,096 15% June 4,717 35,500 13% July 5,329 35,405 15% August 5,440 37,517 15% September 4,680 30,894 15% October 4,814 33,796 14% November 3,801 28,861 13% December 4,070 26,546 15% TOTAL 56, ,162 14%

19 ALABAMA ONE-CALL INCOMING CALL DISTRIBUTION REPORT COUNTY JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC TOTALS AUTAUGA ,099 BALDWIN 1,739 1,523 2,190 1,871 1,697 1,819 1,864 1,965 1,296 2,003 2,027 1,759 21,753 BARBOUR ,540 BIBB ,152 BLOUNT ,050 BULLOCK BUTLER ,041 CALHOUN ,267 CHAMBERS ,304 CHEROKEE CHILTON ,557 CHOCTAW CLARKE ,489 CLAY CLEBURNE ,560 COFFEE ,699 COLBERT ,029 CONECUH COOSA COVINGTON ,187 CRENSHAW CULLMAN ,031 DALE ,655 DALLAS ,976 DEKALB ELMORE ,386 ESCAMBIA ,770 ETOWAH ,627 FAYETTE FRANKLIN ,427 GENEVA GREENE HALE ,620 HENRY HOUSTON ,348 JACKSON ,427 JEFFERSON 5,276 5,262 6,301 5,308 5,618 5,610 5,346 5,597 4,952 5,360 4,214 4,323 63,167 LAMAR LAUDERDALE ,983 LAWRENCE ,518 LEE 1, ,594 1,249 1,139 1,405 1,500 1,633 1,160 1,105 1, ,813 LIMESTONE ,993 LOWNDES MACON ,459 MADISON 1,962 1,682 2,584 2,600 2,381 2,368 2,412 2,776 2,498 2,437 1,881 1,798 27,379 MARENGO ,534 MARION ,692 MARSHALL ,506 MOBILE 2,288 2,219 3,209 3,007 2,732 2,722 2,960 3,051 2,211 2,626 2,689 2,244 31,958 MONROE ,193 MONTGOMERY 1,504 1,428 2,142 1,860 1,865 1,865 1,993 1,932 1,560 1,729 1,548 1,227 20,653 MORGAN , ,688 PERRY PICKENS ,003 PIKE ,158 RANDOLPH ,634 RUSSELL ,282 SHELBY 3,307 3,251 3,852 3,687 3,699 4,141 3,854 4,064 3,608 3,488 2,853 2,672 42,476 ST CLAIR ,606 SUMTER TALLADEGA ,538 TALLAPOOSA ,816 TUSCALOOSA 1,569 1,479 2,224 2,163 2,104 2,303 2,029 2,362 1,957 2,015 1,684 1,707 23,596 WALKER ,070 WASHINGTON WILCOX WINSTON ,267 TOTAL 29,220 27,856 38,172 35,297 34,096 35,500 35,405 37,517 30,894 33,796 28,861 26, ,160

20 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! A T & T 1,333 1,548 2,067 1,450 1,470 1,553 1,568 1,715 1,398 1,562 1,257 1,212 18,133 ADELPHIA BUSINESS SOLUTIONS ,480 AGL AIR PRODUCTS & CHEMICALS AIR PRODUCTS & CHEMICALS - E ALABAMA DEPARTMENT OF TRANSPORTATION ,059 ALABAMA GAS - ANNISTON ,406 BESSEMER 1,751 1,693 1,925 1,564 1,547 1,862 1,638 1,508 1,436 1,696 1,282 1,162 19,064 BIRMINGHAM 1,616 1,938 2,166 1,808 2,099 2,001 1,846 1,829 1,876 1,753 1,561 1,648 22,141 GADSDEN ,782 JASPER ,655 LEEDS ,792 MARION ,026 MONTGOMERY 1,949 1,813 2,711 2,457 2,483 2,475 2,689 2,606 2,168 2,319 2,000 1,741 27,411 OPELIKA ,311 1, ,222 1,300 1, ,520 PHENIX CITY ,358 ROGERSVILLE ,412 SELMA ,964 3,959 9,221 SHELBY 4,920 4,841 5,782 5,383 5,426 5,775 5,607 5,842 5,058 4, ,878 TALLADEGA ,263 TUSCALOOSA 1,345 1,321 1,927 1,879 1,823 2,099 1,825 2,095 1,751 1,743 1,445 1,505 20,758 TUSKEGEE ALABAMA POWER - BIRMINGHAM DIV. 9,855 9,954 11,730 10,345 10,746 11,398 10,717 11,178 10,079 10,415 8,361 8, ,008 EASTERN DIV. 2,280 2,327 2,942 2,936 2,666 2,790 2,663 2,983 2,469 2,721 2,328 2,005 31,110 SOUTHERN DIV. 3,603 3,156 4,836 4,317 4,219 4,518 4,853 4,792 3,827 3,963 3,569 3,073 48,726 WESTERN DIV. 2,340 2,301 3,347 3,190 3,230 3,575 3,194 3,696 2,990 3,230 2,727 2,638 36,458 MOBILE DIV. 2,713 2,571 3,757 3,390 3,165 3,107 3,296 3,463 2,551 3,319 3,219 2,633 37,184 SOUTHEAST DIV. 1,061 1,043 1,429 1,292 1,238 1,233 1,312 1,420 1,026 1,214 1,112 1,043 14,423 ALABASTER WATER BOARD ,610 ALABASTER WATER BOARD - E ALATENN PIPELINE COMPANY ALEXANDER CITY, CITY OF ,346 ALEXANDER CITY HOUSING AUTHORITY ALBERTVILLE MUNICIPAL UTILITIES BOARD ALLTEL ,746 ALLTEL ALTA VISTA MANOR APARTMENTS AMERICAN WATER ,006 ANNISTON WATER WORKS AND SEWER BOARD ,621 ARLINGTON PROPERTIES ASCENSION INTEGRATION ,911 ASHTON PLACE APARTMENTS ATHENS, CITY OF ,274 ATHENS HOUSING AUTHORITY ATMORE, CITY OF ,116 ATMOS ENERGY ATTALLA HOUSING AUTHORITY AUBURN WATER WORKS , ,856 BAKERHILL WATER AUTHORITY BALDWIN COUNTY CABLE BALDWIN COUNTY EMC 1, ,387 1,189 1,068 1,175 1,195 1, ,242 1,293 1,142 13,804 BALDWIN COUNTY SEWER SERVICE, LLC ,610 BALDWIN COUNTY SEWER SERVICE, LLC - E BAY GAS STORAGE COMPANY, LTD BAY MINETTE UTILITIES BOARD ,478 BAYOU LA BATRE UTILITIES ,083 BCI/DSSI SERVICES LLC ,264 BELLSOUTH TELECOMMUNICATIONS - Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

21 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! BIRMINGHAM 01 8,907 8,792 10,544 9,390 9,763 10,247 9,648 10,066 8,866 9,270 7,435 7, ,238 BIRMINGHAM , ,477 DECATUR 01 6,100 5,649 7,920 8,166 7,403 7,325 7,530 8,190 7,148 7,230 5,911 5,335 83,907 MOBILE 3,299 3,048 4,374 4,039 3,705 3,676 4,008 4,189 2,959 4,112 3,934 3,176 44,519 MONTGOMERY 01 4,645 4,148 6,457 5,657 5,466 5,868 6,195 6,233 4,951 5,382 4,817 4,253 64,072 MONTGOMERY 02 2,164 2,124 3,081 2,996 2,874 3,065 2,842 3,371 2,809 2,909 2,574 2,415 33,224 PENSACOLA BERRY GAS BOARD BERRY HOUSING AUTHORITY BIRMINGHAM WTR WORKS & SWR BRD 5,862 5,799 7,034 6,090 6,253 6,588 6,357 4,138 5,890 6,047 4,784 4,919 69,761 BISHOP PETROLEUM BLACK BOX NETWORK SVCS, INC. - GOVERMENTAL SOLUTION BLACK WARRIOR METHANE CORP BOAZ GAS BOARD ,023 BOAZ WATER AND SEWER BOARD BONNIE DOONE APARTMENTS BOSTON, HOUSING AUTHORITY OF BP PRODUCTS PIPELINE NORTH AMERICA BP PRODUCTS PIPELINE NORTH AMERICA BRENT HOUSING AUTHORITY BREWTON, CITY OF BRIDGEPORT HOUSING AUTHORITY BRIDGEPORT UTILITIES BRIGHT HOUSE NETWORKS - BIRMINGHAM 1,322 1,328 1,593 1,287 1,459 1,520 1,362 1,277 1,187 1,276 1,047 1,097 15,755 BRIGHT HOUSE NETWORKS 02 - WETUMPKA ,124 BRIGHT HOUSE NETWORKS 03 - EUFAULA , , ,094 BRINDLEE MOUNTAIN TELEPHONE CO BROADWING COMMUNICATIONS ,522 BROOKSIDE, TOWN OF BROOKVIEW APARTMENTS BUTLER, TOWN OF UTILITIES BOARD CABLE ALABAMA 1,506 1,265 1,886 1,832 1,757 1,785 1,852 2,155 1,930 1,788 1,368 1,280 20,404 CABLE ALABAMA - E CABLE OPTIONS ,006 CABLE ONE ,052 CABLESOUTH CABLESOUTH CALERA & MONTEVALLO HOUSING AUTHORITY CALERA WATER & GAS BOARD ,091 CAMP HILL, TOWN OF CANOE WATER AND FIRE PROTECTION AUTHORITY CARBON HILL HOUSING AUTHORITY CARBON HILL UTILITIES BOARD CARROLL'S CREEK WATER AUTHORITY ,548 CENTRAL AL ELECTRIC CO-OP ,260 CENTRAL AL ELECTRIC CO-OP ,507 CENTRAL AL ELECTRIC CO-OP CENTRAL AL ELECTRIC CO-OP ,169 CENTRAL TALLADEGA COUNTY WATER DISTRICT CENTRAL WATER WORKS, INC CENTURYTEL OF ALABAMA 2,855 2,822 4,007 3,594 3,417 3,542 3,453 3,674 3,044 3,394 2,858 2,591 39,251 CENTURYTEL OF ALABAMA - E ,244 CHARTER COMMUNICATIONS - ATHENS ,916 CHARTER COMMUNICATIONS - DECATUR ,693 CHARTER COMMUNICATIONS - ALEXANDER CITY ,114 CHARTER COMMUNICATIONS - BIRMINGHAM 7,334 7,117 8,443 7,759 7,856 8,375 8,004 8,596 7,605 7,648 6,258 6,081 91,076 CHARTER COMMUNICATIONS - HARTSELLE ,464 CHARTER COMMUNICATIONS - LANETT CHARTER COMMUNICATIONS - LEE COUNTY (TCI) ,293 1, ,186 1,278 1, ,197 CHARTER COMMUNICATIONS - MONTGOMERY (TCI) 1,742 1,624 2,430 2,126 2,129 2,193 2,321 2,252 1,902 2,072 1,778 1,477 24,046 Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

22 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! CHARTER COMMUNICATIONS - TUSC ,014 1, ,290 CHEROKEE WATER AND GAS DEPARTMENT CHEVRON U.S.A. INC CHEVRON U.S.A. INC. - E CHILDERSBURG WTR,SWR,& GAS BD ,261 CHILTON WATER AUTHORITY ,360 CLARKE-MOBILE COUNTIES GAS DISTRICT ,601 CLARKE-MOBILE COUNTIES GAS DISTRICT - E CLAYTON HOUSING AUTHORITY CLS, INC. 26,039 24,767 33,831 31,287 30,351 31,641 33,100 35,908 28,158 29,781 25,179 23, ,718 COLONIAL PIPELINE ,013 COLONIAL PIPELINE COLONIAL PIPELINE COLUMBIA SQUARE APARTMENTS COLUMBIANA GAS COLUMBIANA HOUSING AUTHORITY ,016 COLUMBIANA WATER BOARD COLUMBIANA WATER BOARD COMCAST CABLEVISION OF GADSDEN ,465 COMCAST CABLE-HUNTSVILLE ,108 1, ,013 1,004 1,165 1, ,581 COMCAST CABLE - HUNTSVILLE - E COMCAST CABLE-MOBILE 1,314 1,286 1,874 1,799 1,607 1,637 1,812 1,809 1,308 1,594 1,559 1,311 18,910 COMCAST CABLEVISION OF THE SHOALS ,818 COMCAST CABLE-TUSC ,291 1,279 1,186 1,354 1,167 1,346 1,079 1, ,547 COM-LINK, INC ,676 COMMUNICATION SERVICES, INC. 3,649 3,687 4,966 4,426 4,342 4,407 4,411 4,552 3,811 4,102 3,531 3,306 49,190 CORDOVA HOUSING AUTHORITY CORDOVA WATER AND GAS CORDOVA WATER AND GAS - E COTTONWOOD HOUSING AUTHORITY CROSSTEX ENERGY SERVICES CULLMAN-JEFFERSON ,199 CULLMAN WATER ,769 DADEVILLE HOUSING AUTHORITY DADEVILLE WATER SUPPLY & GAS BD DAPHNE, CITY OF ,548 DAUPHIN ISLAND GATHERING DECATUR HOUSING AUTHORITY DECATUR UTILITIES ,795 DeKALB-CHEROKEE CO ,198 DEMOPOLIS CATV CO DICKENS FERRY APARTMENTS DIXIE ELECTRIC COOPERATIVE , , ,415 DIXIE PIPELINE ,786 DIXIE PIPELINE DOMINION DORA UTILITIES DTE BIOMASS ENERGY, INC e.spire COMMUNICATIONS, INC e.spire COMMUNICATIONS, INC ,653 e.spire COMMUNICATIONS, INC ,713 EAST ALABAMA WATER DISTRICT ,283 EAST CENTRAL GAS EAST CULLMAN WATER SYSTEM, INC EL PASO FIELD SERVICES ,030 EL PASO PRODUCTION COMPANY ENBRIDGE PIPELINES (ALABAMA GATHERING), INC ENBRIDGE PIPELINES (ALABAMA INTRASTATE), INC ,423 ENBRIDGE PIPELINE (ALATENN), INC ,684 ENBRIDGE PIPELINE (ALATENN), INC Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

23 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! ENERGEN RESOURCES - OAK GROVE ,011 ENERGEN RESOURCES - VANCE ,880 ENGLEWOOD HULLS WATER SYSTEM ,503 ENTERPRISE PRODUCTS OPERATING L.P EUFAULA WATER WORKS & SEWER BD ,016 EUTAW HOUSING AUTHORITY EXXON COMPANY, U.S.A. - Mobile Bay EXXON COMPANY, U.S.A. - Big Escambia Creek FAIRHOPE UTILITIES ,287 FALKVILLE, TOWN OF FARMERS TELEPHONE CO-OP, INC FAYETTE GAS FAYETTE GAS - E FLOMATON, TOWN OF FLORALA GAS DEPARTMENT FLORIDA GAS FLORIDA GAS FLORENCE HOUSING AUTHORITY FLORENCE ELECTRICITY DEPARTMENT ,916 FLORENCE WATER & SEWER DPT ,913 FLORENCE STORM SEWER DEPARTMENT ,282 FLORENCE NATURAL GAS DEPARTMENT ,831 FORT DEPOSIT HOUSING AUTHORITY FOUR STAR OIL & GAS FOUR STAR OIL & GAS - E FREEMANVILLE WATER SYSTEM, INC FRONTIER COMMUNICATIONS OF ALABAMA ,374 FRONTIER COMMUNICATIONS OF LAMAR CO FRONTIER COMMUNICATIONS OF THE SOUTH ,586 FULTONDALE GAS ,323 GENESIS CRUDE OIL, L.P GENEVA COUNTY GAS DISTRICT GEOMET GEORGIANA HOUSING AUTHORITY GORDO HOUSING AUTHORITY GORDO, TOWN OF GRAND BAY WATER WORKS, INC GRAYSVILLE UTILITIES ,214 GREATER GADSDEN HOUSING AUTHORITY ,031 GTC, INC GUIN HOUSING AUTHORITY GULF SHORES, UTILITIES BOARD OF THE CITY OF ,136 GULF SOUTH PIPELINE ,882 GULF SOUTH PIPELINE GULF TELEPHONE CO. 1,096 1,030 1,406 1,220 1,080 1,187 1,266 1, ,219 1,243 1,162 14,028 GULFSTREAM NATURAL GAS SYSTEM, LLC GULFSTREAM NATURAL GAS SYSTEM, LLC - E GUNTERSVILLE WATER BOARD HACKLEBURG HOUSING AUTHORITY HALEYVILLE HOUSING AUTHORITY HAMILTON, HOUSING AUTHORITY OF HANCEVILLE HOUSING AUTHORITY HANCEVILLE HOUSING AUTHORITY - E HARTSELLE UTILITIES ,572 HAYNEVILLE TELEPHONE COMPANY, INC HAYNEVILLE TELPHONE COMPANY, INC. - E HOLIDAY VILLAGE MOBILE HOME PARK HOOVER, CITY OF ,885 HUGULEY WATER AND FIRE PROTECTION HUNT REFINING CO Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

24 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! HUNTSVILLE, CITY OF - LANDSCAPE MANAGEMENT ,424 HUNTSVILLE HOUSING AUTHORITY ,759 HUNTSVILLE UTILITIES - ELECTRIC DEPARTMENT 1,954 1,686 2,563 2,596 2,363 2,349 2,390 2,740 2,478 2,393 1,867 1,778 27,157 HUNTSVILLE UTILITIES - ELECTRIC DEPARTMENT - E ,128 HUNTSVILLE UTILITIES - GAS DEPARTMENT 1,537 1,323 2,040 1,973 1,778 1,802 1,747 2,043 1,879 1,855 1,436 1,398 20,811 HUNTSVILLE UTILITIES - FIBER HUNTSVILLE UTILITIES - WATER DEPARTMENT 1,211 1,013 1,542 1,499 1,400 1,429 1,459 1,650 1,520 1,439 1, ,263 ICG TELECOM GROUP, INC ,719 INTERSTATE FIBERNET 1,490 1,498 2,076 1,898 1,655 1,851 1,677 1,827 1,504 1,838 1,477 1,330 20,121 INTERSTATE TELEPHONE COMPANY JACKSONVILLE GAS ,273 JEFFERSON COUNTY HOUSING AUTHORITY JEMISON WATER DEPARTMENT JENKINS BRICK COMPANY JOE WHEELER EMC ,399 KMC TELECOM ,413 KMC TELECOM III, INC KNOLOGY OF MONTGOMERY 1,858 1,726 2,746 2,264 2,278 2,397 2,533 2,456 2,039 2,277 1, ,641 LAFAYETTE GAS LAFAYETTE HOUSING AUTHORITY LAMAR COUNTY GAS LANETT, CITY OF LANETT HOUSING AUTHORITY LAWRENCE COLBERT COUNTIES GAS DISTRICT LEMOYNE WATER SYSTEM, INC LEVEL 3 COMMUNICATIONS ,640 LIGHTWAVE TECHNOLOGIES, L.L.C ,351 LIGHTWAVE TECHNOLOGIES, L.L.C LIGHTWAVE TECHNOLOGIES, L.L.C ,326 LIGHTWAVE TECHNOLOGIES, L.L.C. 01-E LIGHTWAVE TECHNOLOGIES, L.L.C E LINCOLN, CITY OF LINDE GAS, INC LINDEN, CITY OF LINEVILLE HOUSING AUTHORITY LINK ENERGY, LLC ,551 LINK ENERGY, LLC LIVINGSTON, CITY OF UTILITY BOARD LIVINGSTON HOUSING AUTHORITY LOCAHAPOKA WATER AUTHORITY ,451 LOXLEY, TOWN OF ,051 MADISON, CITY OF PUBLIC WORKS DEPARTMENT ,201 MADISON, CITY OF PUBLIC WORKS DEPARTMENT - E MADISON, CITY OF WATER AND WASTEWATER ,094 MADISON RIVER COMMUNICATIONS ,729 MALLARD CABLEVISION, LLC MAPLESVILLE WATERWORKS & GAS MARSHALL COUNTY GAS ,437 MARSHALL COUNTY GAS ,633 MARSHALL COUNTY GAS MEDIACOM ,464 1,283 1,209 1,146 1,147 1, ,046 1,117 1,019 13,411 MEDIACOM ,872 MEDIACOM , ,649 MEDICAOM ,016 1, ,053 MEDIACOM - HUNTSVILLE ,628 MCCALL WATER SYSTEM MCI TELECOM , , ,121 MILLPORT HOUSING AUTHORITY MITCHELL WATER SYSTEM, INC MOBILE, CITY OF ,297 1,249 1,112 1,152 1,138 1, , ,762 Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

25 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! MOBILE, CITY OF 01 -E MOBILE, CITY OF 02 1,113 1,052 1,535 1,475 1,276 1,372 1,470 1, , ,025 MOBILE GAS 2,020 1,912 2,790 2,630 2,355 2,367 2,581 2,637 1,936 2,246 2,276 1,973 27,723 MOBILE COUNTY WATER, SEWER AND FPA ,319 MOBILE COUNTY WATER, SEWER AND FPA - E MOBILE WATER & SEWER 1,631 1,447 2,115 2,068 1,874 1,896 1,953 2,030 1,549 1,715 1,697 1,539 21,514 MONROEVILLE WATER WORKS MONTEVALLO WATER MOON-HINES-TIGRETT OPERATING CO., INC MOULTON GAS MOUNDVILLE TELEPHONE ,053 MT VERNON WATER & GAS MULGA NORTH AL GAS ,795 NORTH AL GAS , ,672 NORTHEAST MORGAN COUNTY WATER AUTHORITY NORTHWEST AL GAS ,759 NORTHWEST AL GAS - E NOTASULGA, TOWN OF OTELCO TELEPHONE, LLC OTELCO TELEPHONE, LLC - E OTELCO TELEPHONE,LLC/WALNUT GROVE ONEONTA UTILITIES ,969 OPELIKA HOUSING AUTHORITY OPELIKA PWR & LIGHT ,796 OPELIKA WATER ,250 OPELIKA WATER - E OPP HOUSING AUTHORITY ORANGE BEACH WASTEWATER TREATMENT PLANT ,344 ORANGE BEACH WATER, SEWER AND FPD ,276 PALMER PETROLEUM, INC PERDIDO BAY WATER, SEWER & FPD PHIL CAMPBELL HOUSING AUTHORITY PHOENIX PIPELINE, LLC PICKENS COUNTY GAS PIEDMONT HOUSING AUTHORITY PIEDMONT WATER, SEWER, & GAS BD PINE ENERGIES PINPOINT LOCATING, INC ,201 PINPOINT LOCATING, INC PINPOINT LOCATING, INC. 03 2,849 2,601 3,976 3,326 3,205 3,605 3,850 3,955 3,110 3,184 2,888 2,709 39,258 PINPOINT LOCATING, INC ,916 PLAINS MARKETING, LP PLANTATION PIPELINE 1,349 1,837 2,011 1,361 1,273 1,517 1,361 1,361 1,374 1,468 1,134 1,095 17,141 PRAXAIR, INC PROCALL SERVICES ,267 QWEST COMMUNICATIONS ,326 RED BAY WATER AND GAS BOARD RIVIERA UTILITIES (01) ,893 RIVIERA UTILITIES (02) ,737 ROANOKE, UTILITIES BOARD OF THE CITY OF ROANOKE TELEPHONE COMPANY ROBERTSDALE, CITY OF ROBINSON'S BEND OPERATING COMPANY ROCKFORD WATER & GAS ROYAL MANAGEMENT RUSSELLVILLE GAS BOARD ,050 SAMSON RESOURCES COMPANY SARALAND, CITY OF SCOTTSBORO ELECTRIC POWER BOARD Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD

26 MEMBER Jan-04 Feb-04 Mar-04 Apr-04 May-04 TOTAL 186, , , , , , , , , , , ,940 2,499,845 Jun-04 Jul-04 #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF! SCOTTSBORO HOUSING AUTHORITY SCOTTSBORO WATER, SEWER & GAS SELLERS STATION WATER AUTHORITY SELMA HOUSING AUTHORITY SHEFFIELD UTILITIES ,596 SHELBY WOODS SENIOR HOUSING SHELL CHEMICAL SHELL CHEMICAL - E SHELL WESTERN E&P, INC. YELLOWHAMMER SILVERHILL, TOWN OF SMITHS WATER AND SEWER AUTHORITY ,696 SOUTH ALABAMA GAS DISTRICT ,124 SOUTH ALABAMA GAS DISTRICT SOUTH ALABAMA SEWER SERVICE CORPORATION ,349 SOUTH ALABAMA UTILITIES 1,446 1,432 2,109 1,968 1,873 1,781 1,944 1,952 1,422 1,699 1,707 1,455 20,788 SOUTH EASTERN DEVELOPMENT CORPORATION SOUTHEAST ALABAMA GAS DIST ,718 SOUTHEAST ALABAMA GAS DIST ,590 SOUTHEAST ALABAMA GAS DIST ,384 SOUTH OF DAUPHIN APARTMENTS SOUTHERN LIGHT, LLC ,981 SO GAS TRANSMISSION SO GAS TRANSMISSION - E SO NAT GAS-ANNISTON ,244 SO NAT GAS - AUBURN ,160 SO NAT GAS-BHAM ,281 SO NAT GAS - ELMORE ,153 SO NAT GAS - GALLION SO NAT GAS-OPELIKA SO NAT GAS - THOMASVILLE SO NAT GAS - THOMASVILLE - E SO NAT GAS-TUSCALOOSA ,124 SOUTHERN POWER COMPANY SPOONER PETROLEUM COMPANY SPOONER PETROLEUM COMPANY - E SPRING CREEK APARTMENTS SPRINT ,280 SOUTHERN BELL GA ST SERVICES STEVENSON, UTILITIES BD OF THE TOWN OF STEVENSON, UTILITIES BD OF THE TOWN OF - E SULLIGENT HOUSING AUTHORITY SUMMERDALE, TOWN OF SUMITON GAS BOARD SYLACAUGA HOUSING AUTHORITY SYLACAUGA HOUSING AUTHORITY - E SYLACAUGA UTILITIES BOARD ,022 T and H LOCATING ,902 TALLADEGA COLLEGE HILLS APARTMENTS TALLADEGA HOUSING AUTHORITY TALLASSEE, CITY OF TALLASSEE HOUSING AUTHORITY TCG TELEPAK NETWORKS ,268 TENASKA ALABAMA PARTNERS TENNESSEE GAS PL TENNESSEE GAS PL TENNESSEE GAS PL TEXAS EASTERN GAS TEXAS EASTERN GAS Aug-04 Sep-04 Oct-04 Nov-04 Dec YTD