4) TO BE ELIGIBLE FOR THE COURTESY TRANSPORTATION ALLOWANCE, ALL VEHICLES MUST SATISFY ONE OF THE FOLLOWING REQUIRED RETENTION PERIODS:

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1 - ICETIVE PROGRAM DEPARTMET: COTACT: FILE ATTACHMET: US Sales Operations - Incentives GM Dealer Business Center Phone: Fax: Courtesy Transportation Log Template.xlsx, 277 Lease and Rental _CTA-CTP_ Vehicles.docx 1. PROGRAM AME AD UMBER PROGRAM STATUS: Expired PROGRAM UMBER: 17-40X REVISIO UMBER: 004 PROGRAM AME: GM Courtesy Transportation PROGRAM GROUP: GMDRAC/CTA Short Term (w/<7500 miles) AUDIECE: Personal use COUTR: US LAGUAGE: English DISPLA REGIO: ational FIACIAL PROVIDER: RECIPIET: Dealer ICETIVE CODES: CTA, OUT 2. PROGRAM DESCRIPTIO GEERAL MOTORS IS AOUCIG THE DEALER COURTES TRASPORTATIO PROGRAM. THIS PROGRAM OFFERS DEALERS A ALLOWACE TO MAITAI A SERVICE/RETAL FLEET FOR THEIR CUSTOMERS. DEALERS MUST BE EROLLED I THE COURTES TRASPORTATIO PROGRAM I ORDER TO PARTICIPATE. CHEVROLET DEALERS CA GO TO "GMPROGRAMIFO.COM" AD CLICK O "CHEV/RESOURCE/COURTES TRASPORTATIO PROGRAM/CTP EROLLMET" TABS FOR EROLLMET DETAILS. BUICK AD GMC DEALERS CA GO TO "GMPROGRAMIFO.COM" AD CLICK O "B/G/TOOLS AD RESOURCE/COURTES TRASPORTATIO PROGRAM/CTP EROLLMET" TABS FOR EROLMET DETAILS. A FILE ATTACHMET, "277 LEASE AD RETAL VEHICLES.docx" HAS BEE PROVIDED TO ASSIST DEALERSHIP PERSOEL I PROPERL ACCOUTIG FOR THE FIACIAL TRASACTIOS REQUIRED FOR THESE UITS. IMPORTAT PROGRAM OTES: 1) OL THE FOLLOWIG RETAIL ORDER TPES ARE ELIGIBLE FOR THIS PROGRAM: TRE, TRI, TSC, TSP, SRE 2) DEALERS MUST MAITAI A SEPARATE RETAL LOG FOR EACH VEHICLE TO BE ELIGIBLE FOR THIS PROGRAM. THE LOG MUST ICLUDE VI, CUSTOMER AME, RO UMBER (IF FOR SERVICE/BOD SHOP RETAL), DATE OUT, MILEAGE OUT, DATE I, AD MILEAGE I FOR ALL USE OF COURTES TRASPORTATIO VEHICLES, ICLUDIG BOTH CUSTOMER PA AD "LOAER" RETALS. A TEMPLATE FOR THE LOG IS ATTACHED. PLEASE USE THIS LOG IF OU ARE USIG A RETAL VEHICLE SOFTWARE PACKAGE THAT DOES OT PRODUCE A LOG WITH THE REQUIRED IFORMATIO. 3) DEALERS MA USE COURTES TRASPORTATIO VEHICLES FOR OVERIGHT CUSTOMER TEST DRIVES IF DEALER'S FIACIG AD ISURACE PROVIDERS ALLOW FOR THIS USE. THE TEST DRIVE MA OT EXCEED 500 MILES AD 4 (FOUR) CALEDAR DAS/3 (THREE) IGHTS, ICLUDIG THE DA THE VEHICLE IS PROVIDED TO THE CUSTOMER AD THE DA RETURED, REQUIRES A RETAL AGREEMET, AD SHALL BE AT O CHARGE TO THE CUSTOMER AS SHOW O THE RETAL AGREEMET. IF THE CUSTOMER TEST DRIVE IS MORE THA 500 MILES OR MORE THA 4 (FOUR) CALEDAR DAS/3 (THREE) IGHTS LOG, THE MILEAGE WILL OT BE COUTED AS QUALIFIED MILES. I THE EVET THE LAST DA OF A ALLOWABLE TEST DRIVE PERIOD EDS O A DA THE DEALERSHIP IS OT OPE FOR BUSIESS (E.G., A SUDA OR HOLIDA), THE ALLOWABLE TEST DRIVE PERIOD WILL BE EXTEDED TO THE FIRST SUBSEQUET BUSIESS DA. 3A) DEALERS MA USE COURTES TRASPORTATIO UITS AS TEST DRIVE VEHICLES FOR GM SPOSORED TEST DRIVE EVETS. SEE ITEMS 8 AD 9 BELOW FOR MORE IFORMATIO O THIS USE. 4) TO BE ELIGIBLE FOR THE COURTES TRASPORTATIO ALLOWACE, ALL VEHICLES MUST SATISF OE OF THE FOLLOWIG REQUIRED RETETIO PERIODS: - ACCUMULATE A MIIMUM OF 2,000 QUALIFIED MILES AD BE I COURTES TRASPORTATIO SERVICE FOR A MIIMUM OF 90 CALEDAR DAS (ICLUDIG THE DA PLACED I SERVICE AD THE DA REMOVED FROM SERVICE) OR - ACCUMULATE A MIIMUM OF 3,000 QUALIFIED MILES AD BE I COURTES TRASPORTATIO SERVICE FOR A MIIMUM OF 30 CALEDAR DAS (ICLUDIG THE DA PLACED I SERVICE AD THE DA REMOVED FROM SERVICE). OTE: THE TWO MIIMUM TIME/QUALIFIED MILEAGE OPTIOS ABOVE ARE APPLICABLE TO ALL UITS I SERVICE, REGARDLESS OF WHE THE VEHICLE WAS PLACED ITO SERVICE. Page 1 of 9

2 QUALIFIED MILES ICLUDE OL RETAL (ICLUDIG O CHARGE OR "LOAER" RETALS) AD CUSTOMER TEST DRIVE MILES (SEE ALSO ITEMS 8 AD 9 BELOW) THAT ARE PROPERL RECORDED O THE RETAL LOG. O OTHER MILES COUT TOWARD THE QUALIFIED MILES MIIMUMS THAT ARE REQUIRED UDER THIS PROGRAM. GAPS I THE LOG DO OT COUT TOWARD THE QUALIFIED MILES AD COULD DISQUALIF THE UIT FROM ELIGIBILIT FOR THE COURTES TRASPORTATIO ALLOWACE. (FOR EXAMPLE, WHE A DELIVER IS REPORTED AS A "025" AD THE "I SERVICE" MILEAGE IS 125, ,000 QUALIFIED MILES = 2,125 ODOMETER MILES MIIMUM FOR A VEHICLE I COURTES TRASPORTATIO SERVICE 90 DAS OR LOGER; ,000 QUALIFIED MILES = 3,125 ODOMETER MILES MIIMUM FOR A VEHICLE I SERVICE LESS THA 90 DAS). 5) VEHICLES WITH LESS THA 7,500 MILES O THE ODOMETER MA BE ELIGIBLE FOR SELECT RETAIL ICETIVES AFTER THE ARE USED I THIS PROGRAM. 6) COURTES TRASPORTATIO VEHICLES ARE ELIGIBLE FOR WARRAT RETAL REIMBURSEMET AS OUTLIED I THE GM SERVICE POLIC AD PROCEDURES MAUAL. 7) DEALERS MA USE THIS PROGRAM I ADDITIO TO THE ETERPRISE PROGRAM FOR COURTES TRASPORTATIO PURPOSES. 8) COURTES TRASPORTATIO VEHICLES ARE TO BE USED FOR RETALS, SERVICE/BOD SHOP LOAERS, OVERIGHT CUSTOMER TEST DRIVES, OR FOR GM SPOSORED TEST DRIVE EVETS OL. OVERIGHT CUSTOMER TEST DRIVES CAOT EXCEED 500 MILES AD ALSO CAOT EXCEED 4 (FOUR) CALEDAR DAS/3 (THREE) IGHTS B A IDIVIDUAL CUSTOMER. THE 500 MILEE AD 4 (FOUR) CALEDAR DAS/3 (THREE) IGHTS TEST DRIVE LIMIT DOES OT APPL TO RETALS OR TO SERVICE/BOD SHOP LOAERS WHILE A CUSTOMER'S VEHICLE IS UDER REPAIR. A OTHER USE, ICLUDIG BUT OT LIMITED TO DEMOSTRATORS, MARKETIG/PROMOTIOAL USE, OR AS DEALERSHIP COMPA VEHICLES (E.G., PARTS DELIVER, DEALER TRADES, RUIG ERRADS, ETC.) IS STRICTL PROHIBITED AD WILL RESULT I A CHARGEBACK OF THE ICETIVE MOIES. 9) TO RECORD QUALIFIG MILES FOR USE OF COURTES TRASPORTATIO VEHICLES I GM SPOSORED TEST DRIVE EVETS: - UPO REGISTERIG FOR THE EVET WITH PROGRAM HQ, THE DEALER WILL BE ASSIGED A SPECIAL EVET CODE TO USE I PLACE OF A RETAL AGREEMET UMBER O THE COURTES TRASPORTATIO LOG. - PROGRAM HQ WILL SUPPL THE DEALER WITH A FORM O WHICH THE MUST LOG EACH VI AD THE TOTAL MILES I AD OUT FOR THE EVET DATE. DEALER MUST SUBMIT THIS FORM ALOG WITH THE WAIVER FORM OCE THE EVET IS DOE. - DEALER MUST LOG THE TOTAL MILES FOR EACH VI USED I THE EVET I THEIR USAGE LOG, USIG THEIR ASSIGED EVET CODE AD THE EVET AME I PLACE OF THE CUSTOMER AME. 10) DEALERS SHOULD REVIEW STATE SPECIFIC REQUIREMETS O HOW CTP VEHICLES ARE TO BE TITLED, REGISTERED, PLATED, TAXED, ETC. WITH THEIR LOCAL DMV/LEGAL COUSEL TO ESURE THAT VEHICLES I THE COURTES TRASPORTATIO PROGRAM ARE ADHERIG TO SAID REQUIREMETS. DOCUMETATIO FOR AUDIT PURPOSES: - DEALER MUST MAITAI COPIES OF ALL DOCUMETS RELATED TO VEHICLES USED I THIS PROGRAM, ICLUDIG THE ORIGIAL DELIVER RECORD (WHE PUT ITO COURTES TRASPORTATIO SERVICE) FLOORPLA AD ISURACE DOCUMETS, THE RETAL AGREEMETS SIGED B THE CUSTOMER, AD THE RETAIL CUSTOMER SALE DOCUMETS. - EACH VEHICLE MUST HAVE ITS OW RETAL LOG WHICH MUST BE RETAIED WITH THE ORIGIAL DELIVER RECORD AD RETAIL CUSTOMER SALE DOCUMETS FOR A PERIOD OF THREE EARS FROM THE OUT-OF-SERVICE DATE. GEOGRAPH: Including: Regions ATIOAL 3. PROGRAM TIME PERIOD OTE: THESE DATES REFER TO THE IITIAL "025" DELIVER OL, OT TO A SECOD DELIVER TO A RETAIL CUSTOMER. MIIMUM TIME/QUALIFIED MILEAGE REQUIREMETS OTED I GUIDELIE UMBER 2 ARE APPLICABLE TO A UIT I COURTES TRASPORTATIO SERVICE, REGARDLESS OF WHE THE VEHICLE WAS PLACED ITO SERVICE. Date Type From To Must be met? # Delivery date # 4. ELIGIBLE MODELS/REQUIRED OPTIOS/ORDER TPES AD ALLOWACES Page 2 of 9

3 THE FOLLOWIG EW AD UUSED GEERAL MOTORS MODELS: 2018 Model(s) CASH FOOTOTES CHEVROLET Equinox excludes 1SM $ Model(s) CASH FOOTOTES BUICK Cascada excludes 1SV $1,500 Enclave $2,000 Encore excludes 1SV $750 Envision excludes 1SV $1,000 LaCrosse excludes 1SV $1,000 Regal excludes 1SV $1,000 Verano excludes 1SV $1,000 CHEVROLET Bolt EV $2,000 Camaro $1,500 City Express $250 # Colorado excludes 2SA $1,000 Cruze Hatch $500 Cruze Sedan excludes 1SM $500 Equinox excludes 1SM $750 Express Cargo 2500 $2,000 Express Cargo 3500 $2,000 Express Commercial Cutaway $2,000 # Express Passenger $2,000 Impala $1,500 Malibu excludes 1VL $1,000 Silverado $2,000 Sonic $0 A Suburban excludes L96 $2,000 Tahoe $2,000 Traverse excludes 1SM $2,000 Trax $750 Volt $3,000 GMC Acadia (excluding Limited) excludes 1SV $2,000 # Acadia Limited $1,000 # Canyon excludes 2SA $1,000 Savana Cargo 2500 $2,000 Savana Cargo 3500 $2,000 Savana Commercial Cutaway $2,000 # Savana Passenger $2,000 Page 3 of 9

4 Sierra $2,000 Terrain excludes 1SL $750 ukon $2,000 ukon XL $2, Model(s) CASH FOOTOTES BUICK Cascada excludes 1SV $1,500 Encore $750 Envision $1,000 LaCrosse excludes 1SV $1,500 Regal excludes 1SV $1,000 Verano excludes 1SV $1,000 CHEVROLET Camaro $1,500 City Express $250 # Colorado excludes 2SA $1,000 Cruze (excluding Limited) excludes 1SM $500 Cruze Limited excludes 1SM $500 Equinox excludes 1SM $750 Express Cargo 2500 $2,000 Express Cargo 3500 $2,000 Express Commercial Cutaway $2,000 # Express Passenger 2500 $2,000 Express Passenger 3500 $2,000 Impala (excluding Limited) $1,500 Malibu (excluding Limited) excludes 1VL $1,000 Malibu Limited $1,000 Silverado $2,000 Sonic $0 A Suburban excludes L96 $2,000 Tahoe $2,000 Traverse excludes 1SM $2,000 Trax $750 Volt $3,000 GMC Canyon excludes 2SA $1,000 Savana Cargo 2500 $2,000 Savana Cargo 3500 $2,000 Savana Commercial Cutaway $2,000 # Savana Passenger 2500 $2,000 Savana Passenger 3500 $2,000 Sierra 1500 Double/Regular $2,000 Sierra 2500HD $2,000 Page 4 of 9

5 Sierra 3500HD $2,000 ukon $2,000 ukon XL $2,000 Footnotes: A) OT ELIGIBLE FOR A CTA ALLOWACE BUT WILL EAR SVCS (PROGRAM UMBER 17-40XD-*) WHE REMOVED FROM CTA SERVICE IF ALL REQUIREMETS OF THIS CTA PROGRAM ARE MET. DEALER MUST APPL FOR ICETIVE CODE OUT WHE REMOVIG THE VEHICLE FROM CTA SERVICE FOR THE VEHICLE TO BE RECOGIZED AS ELIGIBLE TO EAR SVCS. 5. METHOD OF APPLICATIO STEP 1. PLACE THE VEHICLE ITO COURTES TRASPORTATIO SERVICE B RECORDIG THE VEHICLE DELIVERED TO THE DEALERSHIP USIG OWB-DV DELIVER TPE '025' (CTA/DRIVER EDUCATIO/GMDRAC). STEP 2. DELIVER RECORD WILL BE PASSED FROM OWB TO BUSIESS ICETIVES (BI) WHO WILL SUBMIT THE APPLICATIO FOR PAMET OF THE COURTES TRASPORTATIO ALLOWACE (CTA) FOR ALL UITS AS LOG AS DEALER'S MAXIMUM CAP HAS OT BEE EXCEEDED FOR THIS PROGRAM. STEP 3. WHE USE AS A COURTES TRASPORTATIO UIT IS COMPLETED, REMOVE VEHICLE FROM SERVICE B DISCOTIUIG ITS USE AS A COURTES TRASPORTATIO UIT. DO OT CACEL THE "025" DELIVER FROM STEP 1 AS THIS WILL RETUR THE VEHICLE TO STOCK, CHAGE THE WARRAT I SERVICE DATE, AD CHARGE BACK THE COURTES TRASPORTATIO ALLOWACE.. STEP 4. DEALER MUST ALSO APPL VIA OWB-DV FOR ICETIVE CODE "OUT" WHICH WILL SED AOTHER RECORD TO BI TOWARDS THE EAR OF COURTES TRASPORTATIO SVC'S. SEE PROGRAM UMBER 17-40XD-* FOR MORE IFORMATIO. APPLIG FOR "OUT" WILL ALSO STOP CHARGES TO THE DEALER FOR THE MADATOR ISURACE. ***IMPORTAT OTE*** IF A VEHICLE IS TAKE OUT OF CTA SERVICE AD DELIVERED TO A RETAIL CUSTOMER BEFORE "OUT" IS APPLIED FOR, THE CTA ALLOWACE MA OT BE PAID O THAT UIT. DEALERS MUST APPL FOR "OUT" BEFORE REPORTIG A SECOD DELIVER OF A CTA UIT I ORDER TO ESURE PROPER RECORDIG OF CTA TRASACTIOS AD PAMET OF THE CTA ALLOWACE. OTE 1: DEALER MUST BE EROLLED I THE COURTES TRASPORTATIO PROGRAM WHE THE VEHICLE IS REMOVED FROM COURTES TRASPORTATIO SERVICE TO QUALIF FOR SVC'S. OTE 2: THE IITIAL DELIVER EVET (OWB-DV TPE 025) IS THE OFFICIAL DELIVER COUT. TO DELIVER THE VEHICLE TO A RETAIL CUSTOMER, SECODAR OWB-DV REPORTIG IS REQUIRED. IF THE VEHICLE MEETS COURTES TRASPORTATIO TIME AD MILEAGE REQUIREMETS: WHE THE VEHICLE HAS LESS THA 7,500 ODOMETER MILES, THE DEALER IS ELIGIBLE TO APPL FOR APPLICABLE EW VEHICLE RETAIL ICETIVES. I THIS CASE, RECORD THE CUSTOMER IFORMATIO B CREATIG A SECODAR DELIVER USIG THE APPROPRIATE OWB-DV DELIVER TPE FOR THE CUSTOMER PURCHASIG THE VEHICLE, THE APPL FOR APPLICABLE EW VEHICLE RETAIL ICETIVES. IF VEHICLE DOES OT MEET COURTES TRASPORTATIO TIME AD MILEAGE REQUIREMETS: WHE THE VEHICLE HAS LESS THA 7,500 ODOMETER MILES AD IS SOLD TO A RETAIL CUSTOMER BEFORE TIME AD/OR MILEAGE MIIMUM REQUIREMETS ARE MET, THE DEALER MUST COTACT THE DBC AD REQUEST THE ICETIVE "CTA" BE CHARGED BACK O Page 5 of 9

6 THE VEHICLE. RECORD THE CUSTOMER IFORMATIO B CREATIG A SECODAR DELIVER USIG THE APPROPRIATE OWB-DV DELIVER TPE FOR THE CUSTOMER PURCHASIG THE VEHICLE, THE APPL FOR APPLICABLE EW VEHICLE RETAIL ICETIVES, AD FILE THE CHARGEBACK WITH THE RETAIL CUSTOMER SALE DOCUMETS I THE DEAL JACKET. IF THE VEHICLE HAS 7,500 OR MORE ODOMETER MILES WHE REMOVED FROM SERVICE, IT IS OT ELIGIBLE FOR FURTHER ICETIVES AD MUST BE SOLD AS A USED VEHICLE. COURTES TRASPORTATIO UITS MA BE ELIGIBLE FOR CERTIFICATIO AS GM "PRE OWED" VEHICLES. ICETIVE CODE: CTA FIAL DATE FOR RESOLUTIO OF ALL REJECTS IS THREE MOTHS FROM THE PROGRAM ED DATE. 6. METHOD OF PAMET EFT - OPE ACCOUT WITHI 30 DAS ICETIVE CODE: CTA MEMO DESCRIPTIO: 17-40X COURTES TRASPORTATIO 7. COMPATIBILIT RULES GM ICETIVE PROGRAM GROUPS es/o Footnotes GM Card s GM Discounted Sale s Exceptions umber 17-06QRD ame GM Employee QRD Purchase GM Driver Education s GM Mobility GM Goodwill / Customer Appreciation Certificates GM Retiree Voucher GM Intransit Credit GM Price Protection Consumer Cash Rate Support Alternate Rate Support Dealer Cash Bonus Cash Page 6 of 9

7 Dealer Bonus Certificates Instant Value Certificates Lease Support Supported Lease Salesperson/Manager Pullboards Targeted/Private Offers GMDRAC/CTA Short Term (w/<7500 miles) Exceptions umber 17-36XA ame Chevrolet And GMC Business Elite Courtesy Transportation Work Ready Allowance GMDRAC/CTA Long Term ational Fleet Purchase Exceptions umber 17-36D 17-01A ame 2017 Specialty Vehicle Secondary Manufacturing 2017 ational Fleet Purchase For Ordered Units Fleet Ordering Assistance Bid Assistance for Political Subdivisions-PSA GM Business Choice s Cadillac Professional Vehicles Light Duty Demo s Railroad & Utility Industry Miscellaneous Exceptions umber 17-40GFP ame GM Financial Retired Courtesy Transportation Standalone APR Incentive Page 7 of 9

8 Competitive Assistance/Daily Rental s Motorhome/RV/Vocational Upfitter s Footnotes: 8. DELIVER TPE AD IVETOR STATUS RULES Delivery Type Description es/o Footnotes RETAIL SALE 010 IDIVIDUAL * 011 DEALER OWED COMPA VEHICLE 016 GM SUPPLIER * 017 SCRAPPED/STOLE UIT 018 BUSIESS / ORGAIZATIO * 021 GM EMPLOEE ORDER/STOCK * 022 GM EMPLOEE QRD 023 GM DEALERSHIP EMPLOEE * 024 GM DRIVER EDUCATIO LOAER 025 GMDRAC/CTA RETAIL LEASE 015 RETAIL LEASE - IDIVIDUAL * 029 RETAIL LEASE - BUSIESS ORGAIZATIO * 032 RETAIL LEASE - GM EMPLOEE ORDER/STOCK * 033 RETAIL LEASE - GM EMPLOEE QRD 034 RETAIL LEASE - GM DEALERSHIP EMPLOEE * 037 RETAIL LEASE - GM SUPPLIER * FLEET SALE 014 FLEET LEASIG COMPA * 020 RETAL FLEET PURCHASE 035 BUSIESS/ORG FLEET PURCHASE * 036 O FEDERAL GOVT. FLEET PURCHASE * 038 BID CETER SUPPORT FLEET PURCHASE * THESE DELIVER TPES ARE OL USED FOR SECODAR DELIVERIES WHE VEHICLES COME OUT OF COURTES TRASPORTATIO SERVICE WITH LESS THA 7500 MILES AD DEALER IS APPLIG FOR RETAIL ICETIVES. Inventory Status Description es/o Footnotes Export Units Resale Units Units Purchased at Auction Promotional Units Company Owned Vehicles Sold Through A GM Dealer Special Event Units Purchased From GM Units Previously Used in Driver Education-Loaner Page 8 of 9

9 Dealer Demo (With 7,500 Miles or Less) Units Upfitted by an Approved Conversion Company ew GMDRAC/CTA Short Term (w/<7500 miles) Footnotes: 9. OTHER PROGRAM GUIDELIES A. ULESS OTHERWISE SPECIFIED, ALL ELIGIBLE VEHICLES MUST BE PURCHASED FROM GEERAL MOTORS AD DELIVERED TO THE DEALERSHIP. PURCHASES OR DELIVERIES MADE THROUGH A OTHER ETIT OR IDIVIDUAL ARE IELIGIBLE FOR PAMET. DEALERS PURCHASIG VEHICLES FROM UAUTHORIZED SOURCES WILL BE HELD RESPOSIBLE FOR A ICETIVE MOIES PAID. B. A ELIGIBLE VEHICLE DELIVERED TO AOE OTHER THA A GEERAL MOTORS DEALER-COTROLLED RETAL COMPA IS IELIGIBLE AD DEALER WILL BE DEBITED FOR A ALLOWACES PAID. FAILURE TO COMPL WITH THESE GUIDELIES MA ALSO RESULT I THE DEALER BEIG DISQUALIFIED FROM FUTURE PARTICIPATIO I THIS PROGRAM AD/OR TERMIATIO OF THE DEALER SALES AD SERVICE AGREEMET. C. AT TIMES, GM MA RESTRICT THE VOLUME OF SPECIFIC MODELS ALLOWED TO BE PLACED ITO COURTES TRASPORTATIO SERVICE. D. SECODAR DEALER CODES ARE OT ELIGIBLE. E. THE DEALER'S RET-A-CAR/TRUCK OPERATIO "CA" BE A LICESEE OF A RET-A-CAR/TRUCK FRACHISE WHICH IS ATIOAL I SCOPE PROVIDIG THE DEALER (DEALER COMPA OR DEALER PRICIPAL PERSOALL) OWS 51% OR MORE OF THE RETAL FRACHISE. F. COURTES TRASPORTATIO VEHICLES ARE OT ELIGIBLE FOR THE GM DAIL RETAL REPURCHASE PROGRAM. G FOR IFORMATIO O FORMIG AD/OR MAITAIIG A I-DEALERSHIP RETAL OPERATIO, PLEASE REFER TO THE "ALTERATIVE TRASPORTATIO" SECTIO OF THE RETAIL OPERATIG SSTEM (ROS) DOCUMET O GM GLOBALCOECT. (THE ALTERATIVE TRASPORTATIO" SECTIO CA BE FOUD I THE "MARKET DEVELOPMET" ROS UDER "CUSTOMER SERVICES".) 10. GEERAL POLIC GUIDELIES A. ALL GEERAL MOTORS GEERAL GUIDELIES AD DEFIITIOS OF TERMS RELATIVE TO ICETIVE PROGRAMS THAT WERE SUPPLIED TO OUR DEALERSHIP APPL TO THIS PROGRAM. REFER TO GM DEALER SALES ALLOWACE AD ICETIVE MAUAL. B. GM RESERVES THE RIGHT TO CACEL, AMED, REVISE OR REVOKE A PROGRAM AT A TIME BASED O ITS SOLE BUSIESS JUDGMET. FIAL DECISIOS I ALL MATTERS RELATIVE TO THE ITERPRETATIO OF A RULE OR PHASE OF THIS ACTIVIT RESTS SOLEL WITH GM. C. GM RESERVES THE RIGHT TO AUDIT DEALER RECORDS AD DISQUALIF A SALES ALLOWACE I THE EVET SUCH SALES DO OT MEET THE PROGRAM GUIDELIES. ALL MOIES IMPROPERL PAID WILL BE CHARGED BACK TO THE DEALER. D. DEALER MUST RETAI RECORDS TO SUBSTATIATE THEIR CLAIM TO A ICETIVE OR ALLOWACE. ALL APPLICATIOS THAT IDICATE ASSIGMET B THE CUSTOMER TO THE DEALER OF A CUSTOMER ICETIVE MUST BE SUPPORTED B APPROPRIATE DOCUMETATIO RETAIED I THE DEALER FILE. IF DEALER RECORDS DO OT SUPPORT DEALER CLAIM, DEALER WILL BE CHARGED THE AMOUT OF ALLOWACE OR ICETIVE PAID. E. A DISPUTES BETWEE THE CUSTOMER AD THE DEALER ARISIG FROM MISUDERSTADIG OR AMBIGUITIES REGARDIG DISPOSITIO OF THE CUSTOMER ICETIVE PAMET, WHICH CAOT BE RESOLVED B REFERRIG TO THE BUER'S ORDER AD APPROPRIATE CUSTOMER ICETIVE ACKOWLEDGMET AD/OR ASSIGMET FORM (SAMPLE COP DISPLAED I GM DEALER SALES ALLOWACE AD ICETIVE MAUAL) WILL BE SETTLED I FAVOR OF THE CUSTOMER. I SUCH ISTACES, THE DEALER WILL ICUR A DEBIT IF THE PAMET HAS ALREAD BEE CREDITED. F. VEHICLES WITH A RECALL THAT HAS OT BEE REPAIRED ARE OT ELIGIBLE TO BE DELIVERED TO A CUSTOMER AD THEREFORE O ICETIVES CA BE CLAIMED O THE VEHICLE. IF THE DEALER APPLIES FOR ICETIVES O A VEHICLE WITH A RECALL THAT HAS OT BEE REPAIRED, ALL PAMETS WILL BE SUBJECT TO CHARGEBACK. ED OF PROGRAM 17-40X REVISIO UMBER 004 Page 9 of 9

US Sales Operations - Incentives GM Dealer Business Center Phone: Fax:

- ICETIVE PROGRAM DEPARTMET: COTACT: FILE ATTACHMET: US Sales Operations - Incentives GM Dealer Business Center Phone: 1-888-414-6322 Fax: 1-866-238-7403 1. PROGRAM AME AD UMBER PROGRAM STATUS: Expired