US Sales Operations - Incentives GM Dealer Business Center Phone: Fax:

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1 - INCENTIVE PROGRAM DEPARTMENT: CONTACT: FILE ATTACHMENT: US Sales Operations - Incentives GM Dealer Business Center Phone: Fax: PROGRAM NAME AND NUMBER PROGRAM STATUS: Expired PROGRAM NUMBER: PROGRAM NAME: GM Mobility Adaptive Equipment Program PROGRAM GROUP: GM Mobility Program AUDIENCE: Personal use COUNTR: US LANGUAGE: English DISPLA REGION: National FINANCIAL PROVIDER: RECIPIENT: Customer INCENTIVE CODES: MOB, MOC 2. PROGRAM DESCRIPTION THIS IS THE GM MOBILIT PROGRAM. THIS PROGRAM OFFERS CUSTOMERS A REIMBURSEMENT OF UP TO $1,000 (UP TO $1,200 FOR CHEVROLET EXPRESS AND GMC SAVANA) FOR AN AMOUNT MATCHING THE ACTUAL COST OF ELIGIBLE ADAPTIVE MOBILIT EQUIPMENT. (DEALER MARKUP AND OR FEE FOR INSPECTION OF ADAPTIVE EQUIPMENT IS PROHIBITED). IN ADDITION, 2016 AND 2017 NEW GM VEHICLE* CUSTOMERS WHO RECEIVE GM MOBILIT REIMBURSEMENT WILL BE ELIGIBLE FOR TWO ADDITIONAL EARS OF ONSTAR SERVICE AT NO ADDITIONAL COST. NO DEALER OR CUSTOMER ACTION IS REQUIRED TO ACTIVATE THIS OFFER. ONSTAR WILL PROCESS THE ACTIVATION WITHIN FORT FIVE (45) DAS OF THE CLAIM PAMENT. PLEASE NOTE: THE ADDITIONAL TWO EARS SUBSCRIPTION INCLUDED WITH THE GM MOBILIT INCENTIVE PROGRAM DOES NOT QUALIF FOR THE ONSTAR ONBOARD REWARDS DEALER INCENTIVE PROGRAM (0B ). *GM VEHICLES EQUIPPED WITH ONSTAR (OPTION UE1): FIRST SIX MONTHS OF ONSTAR SERVICE TRIAL IS STANDARD ON VEHICLES EQUIPPED WITH ONSTAR. EXTRA TWO EARS OF PROTECTION PLAN SERVICE. ***SAFET BELT EXTENDERS ARE NOT ELIGIBLE FOR ONSTAR OFFER*** ADAPTIVE MOBILIT EQUIPMENT, AS LISTED BELOW, MUST BE: - PERMANENTL INSTALLED IN AN ELIGIBLE VEHICLE - PURCHASED FROM AND INSTALLED B A LICENSED EQUIPMENT INSTALLER - INSTALLED FOR A DRIVER OR PASSENGER WITH A PERMANENT DISABILIT NOTE: GM REGULAR PRODUCTION OPTIONS AND ACCESSORIES ARE NOT ELIGIBLE FOR REIMBURSEMENT UNDER THE GM MOBILIT PROGRAM EXCEPT FOR ONSTAR TT EQUIPMENT AND SAFET BELT EXTENDERS. THIS INCLUDES, BUT IS NOT LIMITED TO, ASSIST STEPS/RUNNING BOARDS AND ALL AFTERMARKET EQUIVALENTS. ELIGIBLE ADAPTIVE MOBILIT EQUIPMENT: VEHICLE ENTR: - ASSIST HANDLE* - ASSIST STEP/RUNNING BOARD* ($200 MAXIMUM) - RAMP - TRANSFER PLATFORM - WHEELCHAIR AND/OR SCOOTER LIFT *PHSICIAN'S NAME, SIGNATURE, LICENSE NUMBER AND DESCRIPTION OF DISABILIT/LIMITATION REQUIRED; ASSIST STEP/RUNNING BOARD ELIGIBLE ONL IF NOT AVAILABLE AS A GM OPTION OR ACCESSOR. DRIVER POSITION: - DRIVING CONSOLES FOR RELOCATION OF SECONDAR CONTROLS - ELBOW SWITCHES - GEAR SELECTOR LEVER FOR LEFT HAND - POWER CHANNELS/POWER PAN - TURN SIGNAL LEVER FOR RIGHT HAND - WHEELCHAIR TIE-DOWN AND/OR LOCKDOWN SSTEM BRAKE/ACCELERATOR SSTEMS: - BRAKES - REDUCED EFFORT - BRAKE SSTEM - EMERGENC BACK-UP - PARKING BRAKE - PUSH/PULL CONTROL - PARKING BRAKE - ELECTRIC* - PARKING BRAKE - EXTENSION LEVER - HAND CONTROLS - PEDAL EXTENDERS* - SERVO ASSISTED HAND CONTROLS Page 1 of 9

2 - LEFT-FOOT ACCELERATOR *PHSICIAN'S NAME, SIGNATURE, LICENSE NUMBER AND DESCRIPTION OF DISABILIT/LIMITATION REQUIRED STEERING SSTEM: - ADAPTIVE STEERING DEVICES - STEERING CONTROLS - FOOT CONTROL STEERING - HORIZONTAL STEERING - STEERING COLUMN EXTENSION - STEERING SSTEM-EMERGENC BACK-UP - STEERING SSTEM-REDUCED AND ZERO EFFORT SEATS: - VINL SEAT COVER* (FRONT SEATING AREA ONL) - TURN-OUT SWIVEL SEAT** - EXTENDED TRAVEL TRANSFER SEAT** - SAFET BELT EXTENDERS *ONL IF VINL OR LEATHER SEATING IS NOT AVAILABLE AS A FACTOR OPTION **GM MOBILIT WILL NOT REIMBURSE FOR RELOCATION OF OR MODIFICATION TO ORIGINAL EQUIPMENT SEATS OR SEAT TRACKS OTHER VEHICLE MODIFICATIONS: - ONSTAR TT EQUIPMENT - JOSTICK DRIVING SSTEMS - INVERTER INSTALLATION* - LOWERED FLOOR - WHEELCHAIR OR SCOOTER CARRIER** - SCOOTER/WHEELCHAIR HOIST - QUAD KE HOLDER/TURNER - RAISED ROOF/DOOR (WHEN USED WITH A LIFT) - REMOTE OPENER FOR LIFT GATE* ($500 MAXIMUM) *PHSICIAN'S NAME, SIGNATURE, LICENSE NUMBER AND DESCRIPTION OF DISABILIT/LIMITATION REQUIRED; REMOTE OPENER FOR LIFTGATE ELIGIBLE ONL IF NOT AVAILABLE AS A GM OPTION OR ACCESSOR. **TRAILER HITCHES AND RECEIVERS ARE NOT REIMBURSABLE GEOGRAPH: Including: Regions NATIONAL 3. PROGRAM TIME PERIOD Date Type From To Must be met? Delivery date ELIGIBLE MODELS/REQUIRED OPTIONS/ORDER TPES AND ALLOWANCES THE FOLLOWING NEW AND UNUSED GENERAL MOTORS MODELS: 2017 Model(s) ALLOWANCES FOOTNOTES BUICK Cascada UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Enclave UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Encore UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Envision UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE LaCrosse UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Regal UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Verano UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CADILLAC ATS UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CT6 UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CTS UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Page 2 of 9

3 Escalade UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE XT5 UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE XTS excludes W30 UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CHEVROLET Bolt EV UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Camaro UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE City Express UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Colorado UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Corvette UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Cruze UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Equinox UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Express UP TO $1,200 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Impala UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Malibu UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE SS UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Silverado UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Sonic UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Spark UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Suburban UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Tahoe UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Traverse UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Trax UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Volt UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE GMC Acadia UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Acadia Limited UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Canyon UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Savana UP TO $1,200 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Sierra UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Terrain UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ukon UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ukon XL UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE 2016 Model(s) ALLOWANCES FOOTNOTES BUICK Cascada UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Enclave UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Encore UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Envision UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE LaCrosse UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Regal UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Verano UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CADILLAC ATS Coupe (excluding V-series) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ATS Sedan (excluding V-series) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Page 3 of 9

4 CT6 UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CTS Sedan (excluding V-series) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ELR UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Escalade UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE SRX UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE XTS excludes W30 UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE CHEVROLET Camaro UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE City Express UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Colorado UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Corvette UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Cruze (excluding Limited) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Cruze Limited UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Equinox UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Express UP TO $1,200 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Impala (excluding Limited) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Malibu (excluding Limited) UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Malibu Limited UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE SS UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Silverado UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Sonic UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Spark UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Suburban UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Tahoe UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Traverse UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Trax UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Volt UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE GMC Acadia UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Canyon UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Savana UP TO $1,200 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Sierra UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Terrain UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ukon UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE ukon XL UP TO $1,000 MAXIMUM REIMBURSEMENT PER ELIGIBLE VEHICLE Footnotes: 5. METHOD OF APPLICATION THIS PROGRAM IS ADMINISTERED B: GM MOBILIT PROGRAM HEADQUARTERS P.O. BOX 5053 TRO, MI PHONE: Page 4 of 9

5 FAX: HOURS: MONDA - FRIDA 8:00 AM - 8:00 PM EST/EDT A. APPLICATIONS ARE MODEL EAR SPECIFIC. A NEW APPLICATION (DWD ITEM# 15MOBILITBROCHURE) IS REQUIRED FOR REIMBURSEMENT REQUESTS ON VEHICLES DELIVERED DURING THE PROGRAM TIMEFRAME. NEW AND PAST MODEL APPLICATIONS ARE AVAILABLE TO ORDER FROM THE GM GLOBALCONNECT DWD STORE OR DOWNLOAD FROM GMMOBILIT.COM. PLEASE NOTE THAT RECEIVING AND/OR SUBMITTING AN APPLICATION DOES NOT IMPL GUARANTEE OF REIMBURSEMENT. B. THE APPLICATION MUST BE COMPLETED, SIGNED* AND MAILED, FAXED OR SCANNED & ED TO PROGRAM HEADQUARTERS WITH THE FOLLOWING: - COP OF ITEMIZED, PAID INVOICE FROM THE ADAPTIVE EQUIPMENT INSTALLER, INCLUDING THE INSTALLER'S PREPRINTED NAME, ADDRESS AND TELEPHONE NUMBER, DATE OF ADAPTATION(S), THE CUSTOMER'S NAME, ADDRESS, VIN, DESCRIPTION OF ADAPTATION(S), DETAILED COST OF PARTS, DETAILED COST OF LABOR, AND ACCEPTABLE PROOF OF PAMENT FOR THE ADAPTATION, E.G., COP OF CREDIT CARD RECEIPT, CANCELED CHECK OR PAID INVOICE. PARTS AND LABOR COSTS MUST BE ITEMIZED SEPARATEL. - LESSOR LETTER OF AUTHORIZATION (IF VEHICLE IS LEASED). CALL THE GM MOBILIT ASSISTANCE AT IF OU NEED ASSISTANCE IN OBTAINING A LETTER OF AUTHORIZATION FROM ALL. - COP OF CUSTOMER INCENTIVE ACKNOWLEDGMENT AND/OR ASSIGNMENT FORM SIGNED B THE ULTIMATE PURCHASER OR LESSEE AND AUTHORIZED DEALER REPRESENTATIVE (IF THE DEALER IS REQUESTING CREDIT TO THE OPEN ACCOUNT). *IF A CUSTOMER IS PHSICALL UNABLE TO RETURN TO THE GM SELLING DEALER, I.E., THE ARE NOW RESIDING IN ANOTHER STATE OR HAVE MOVED A CONSIDERABLE DISTANCE FROM THE SELLING DEALER, AN FRANCHISED GM DEALER REPRESENTING THE BRAND BOUGHT MA SIGN THE APPLICATION. INCOMPLETE APPLICATIONS WILL DELA THE CLAIMS PROCESSING. C. AFTER THE APPLICATION IS RECEIVED AT PROGRAM HEADQUARTERS, AND PROVIDED ALL REQUIREMENTS ARE MET, THE CUSTOMER SHOULD RECEIVE A CHECK ON AN ELIGIBLE VEHICLE IN APPROXIMATEL TWO TO FOUR WEEKS. D. FINAL DATES FOR VEHICLE CONVERSIONS, SUBMISSION OF APPLICATIONS AND RESOLUTION OF ALL REJECTS: TO TAKE ADVANTAGE OF THE GM MOBILIT REIMBURSEMENT PROGRAM, THE VEHICLE MUST BE ADAPTED AND A CLAIM SUBMITTED WITHIN SIX (6) MONTHS OF THE DATE OF PURCHASE/LEASE. 6. METHOD OF PAMENT EFT OPEN ACCOUNT OR CHECK TO CUSTOMER INCENTIVE CODES: MOB/MOC 7. COMPATIBILIT RULES GM INCENTIVE PROGRAM GROUPS es/no Footnotes GM Card Programs GM Discounted Sale Programs GM Driver Education Programs GM Mobility Program GM Goodwill / Customer Appreciation Certificates GM Retiree Voucher Program Page 5 of 9

6 GM Intransit Credit Program GM Price Protection Consumer Cash Rate Support Alternate Rate Support Dealer Cash Bonus Cash Dealer Bonus Certificates Instant Value Certificates Lease Support Supported Lease Salesperson/Manager Pullboards Targeted/Private Offers GMDRAC/CTA Short Term (w/<7500 miles) GMDRAC/CTA Long Term N National Fleet Purchase Program Fleet Ordering Assistance Program Bid Assistance for Political Subdivisions-PSA GM Business Choice Programs Cadillac Professional Vehicles Program N Light Duty Demo Programs Railroad & Utility Industry Program N Miscellaneous Competitive Assistance/Daily Rental Programs N Exceptions Program Page 6 of 9

7 Number Program Name 16-36CAP 17-36CAP 2016 Competitive Assistance Program (CAP) 2017 Competitive Assistance Program (CAP) Motorhome/RV/Vocational Upfitter Programs N * Footnotes: *VOCATIONAL UPFITTER PROGRAMS ARE ELIGIBLE 8. DELIVER TPE AND INVENTOR STATUS RULES Delivery Type Description es/no Footnotes RETAIL SALE 010 INDIVIDUAL 011 DEALER OWNED COMPAN VEHICLE 016 GM SUPPLIER 017 SCRAPPED/STOLEN UNIT N 018 BUSINESS / ORGANIZATION 021 GM EMPLOEE ORDER/STOCK 022 GM EMPLOEE QRD 023 GM DEALERSHIP EMPLOEE 024 GM DRIVER EDUCATION LOANER N 025 GMDRAC/CTA N RETAIL LEASE 015 RETAIL LEASE - INDIVIDUAL 029 RETAIL LEASE - BUSINESS ORGANIZATION 032 RETAIL LEASE - GM EMPLOEE ORDER/STOCK 033 RETAIL LEASE - GM EMPLOEE QRD 034 RETAIL LEASE - GM DEALERSHIP EMPLOEE 037 RETAIL LEASE - GM SUPPLIER FLEET SALE 014 FLEET LEASING COMPAN 020 RENTAL FLEET PURCHASE N 035 BUSINESS/ORG FLEET PURCHASE 036 NON FEDERAL GOVT. FLEET PURCHASE 038 BID CENTER SUPPORT FLEET PURCHASE Inventory Status Description es/no Footnotes Export Units Resale Units Units Purchased at Auction Promotional Units N N N N Company Owned Vehicles Sold Through A GM Dealer * Special Event Units Purchased From GM Page 7 of 9

8 Units Previously Used in Driver Education-Loaner Program Dealer Demo (With 7,500 Miles or Less) Units Upfitted by an Approved Conversion Company New GMDRAC/CTA Short Term (w/<7500 miles) Footnotes: * REQUIRES A SIGNED AUTHORIZED APPROVAL FORM PER VSSM AND VSSM OTHER PROGRAM GUIDELINES A. DELIVER DATA MUST BE RECEIVED PRIOR TO PAMENT FOR MOB/MOC. B. IF APPLICABLE, CUSTOMER REIMBURSEMENT AMOUNT MUST BE DETAILED ON THE BUER'S ORDER. AN FRANCHISED GM DEALER ASSISTING A CUSTOMER IN SUBMITTING A CLAIM IS RESPONSIBLE FOR ENSURING THE GM MOBILIT REIMBURSEMENT APPLICATION IS PROPERL COMPLETED, SIGNED AS REQUIRED AND A COP IS RETAINED FOR AUDIT PURPOSES. C. UNLESS OTHER ARRANGEMENTS ARE MADE WHEREIN THE GM DEALER PAS THE INSTALLER, CUSTOMERS ARE REQUIRED TO PA THE INSTALLER AND OBTAIN AN ORIGINAL ITEMIZED PAID INVOICE, INCLUDING THE INSTALLER'S PREPRINTED NAME, ADDRESS AND TELEPHONE NUMBER, DATE OF ADAPTATION(S), THE CUSTOMER'S NAME, ADDRESS, VIN, DESCRIPTION OF ADAPTATION(S), DETAILED COST OF PARTS, DETAILED COST OF LABOR, AND ACCEPTABLE PROOF OF PAMENT FOR THE ADAPTATION, E.G., COP OF CREDIT CARD RECEIPT, CANCELED CHECK OR PAID INVOICE. PARTS AND LABOR COSTS MUST BE ITEMIZED SEPARATEL. IN THIS CASE, REIMBURSEMENT SHOULD BE DIRECTED TO THE CUSTOMER (I.E., VEHICLE PURCHASER BOX CHECKED ON THE APPLICATION). DEALER OPEN ACCOUNT PAMENT (I.E., DEALER BOX CHECKED ON THE APPLICATION) CAN ONL BE USED WHEN ITEM 9B APPLIES OR WHEN DEALER HAS PRE-AGREED TO PA INSTALLER WITH DEALER CHECK. DOCUMENTATION (COP OF SIGNED CUSTOMER INCENTIVE ACKNOWLEDGMENT AND/OR ASSIGNMENT FORM OR COP OF DEALER CHECK MADE PAABLE TO THE INSTALLER) MUST BE SUBMITTED WITH THE CLAIM AND INCLUDED IN THE DEALER FILE. D. AN FRANCHISED GM DEALER ASSISTING A CUSTOMER IN SUBMITTING A CLAIM IS REQUIRED TO MAINTAIN A COMPLETED AND SIGNED COP OF THE GM MOBILIT REIMBURSEMENT APPLICATION AND A COP OF THE ADAPTIVE EQUIPMENT INSTALLER'S PAID AND ITEMIZED INVOICE IN THE DEALER FILES FOR AUDIT PURPOSES. IF APPLICABLE, THE DEALER COP OF THE CUSTOMER INCENTIVE ACKNOWLEDGEMENT AND/OR ASSIGNMENT FORM SIGNED B THE ULTIMATE PURCHASER OR LESSEE AND AUTHORIZED DEALER REPRESENTATIVE MUST BE RETAINED IN SELLING DEALERSHIP RECORDS FOR AUDIT PURPOSES. E. AN FRANCHISED GM DEALER ASSISTING A CUSTOMER IN SUBMITTING A CLAIM IS RESPONSIBLE TO ENSURE THAT THE REQUESTED AFTER-MARKET EQUIPMENT AND THE VEHICLE ARE ELIGIBLE FOR REIMBURSEMENT. IF AN DOCUMENT RETAINED IN THE DEALER FILE DOES NOT SUPPORT THE REIMBURSEMENT CLAIM, THE DEALER WILL BE CHARGED BACK THE AMOUNT OF THE REIMBURSEMENT PAID. F. DEALER QUESTIONS FOR GM MOBILIT CLAIM PROCESSING SHOULD BE DIRECTED TO GM MOBILIT PROGRAM HEADQUARTERS AT G. DEALER ORDERS FOR GM MOBILIT LITERATURE SHOULD BE PROCESSED THROUGH THE GM GLOBALCONNECT DWD STORE (IN GM MARKETPLACE). H. CONSUMERS WITH QUESTIONS REGARDING THE GM MOBILIT PROGRAM OR REQUESTING AN INFORMATION PACKET SHOULD CALL: GM MOBILIT ASSISTANCE CENTER TT (TEXT TELEPHONE) USERS 8:00AM - 8:00PM EST/EDT (MONDA - FRIDA) I. SUBSEQUENT CLAIMS FOR SAME TPE OF ADAPTIVE EQUIPMENT PREVIOUSL REIMBURSED, E.G., HAND CONTROLS, ARE NOT ELIGIBLE. J. DEALERS ARE NOT TO PROVIDE PAST CUSTOMER ADDRESS INFORMATION TO INSTALLERS/OTHERS FOR FOLLOW UP SOLICITATIONS B PHONE OR MAIL. THEREFORE, AN TPE OF COMPENSATION PAID TO A GM DEALER IN EXCHANGE FOR REFERRALS IS PROHIBITED. 10. GENERAL POLIC GUIDELINES A. UPFITTED VEHICLES ARE ELIGIBLE PROVIDED THE VEHICLE WAS PURCHASED DIRECTL FROM A GM DIVISION OR FROM ANOTHER SAME LINE GM DEALER IN THE UNITED STATES AND PROVIDED THE TITLE TO THE VEHICLE WAS RETAINED B A GM FRANCHISED DEALER THROUGH THE POINT OF SALE AND DELIVER TO THE ULTIMATE CUSTOMER (EXCLUDING CADILLAC COACH BUILDERS). B. ALL GENERAL MOTORS GENERAL GUIDELINES AND DEFINITIONS OF TERMS RELATIVE TO INCENTIVE PROGRAMS THAT WERE SUPPLIED TO OUR DEALERSHIP APPL TO THIS PROGRAM. REFER TO THE GM DEALER SALES ALLOWANCE AND INCENTIVE MANUAL. C. GM RESERVES THE RIGHT TO CANCEL, AMEND, REVISE OR REVOKE AN PROGRAM AT AN TIME BASED ON ITS SOLE BUSINESS JUDGMENT. FINAL DECISIONS IN ALL MATTERS RELATIVE TO THE INTERPRETATION OF AN RULE OR PHASE OF THIS ACTIVIT REST SOLEL WITH GM. D. GM RESERVES THE RIGHT TO AUDIT DEALER RECORDS AND DISQUALIF AN SALES ALLOWANCE IN THE EVENT SUCH SALES DO NOT MEET THE PROGRAM GUIDELINES. ALL MONES IMPROPERL PAID WILL BE CHARGED BACK TO THE DEALER. E. DEALER MUST RETAIN RECORDS TO SUBSTANTIATE THEIR CLAIM TO AN INCENTIVE OR ALLOWANCE. ALL APPLICATIONS WHICH INDICATE ASSIGNMENT B THE CUSTOMER TO THE DEALER OF A CUSTOMER Page 8 of 9

9 INCENTIVE MUST BE SUPPORTED B APPROPRIATE DOCUMENTATION RETAINED IN THE DEALER FILE. IF DEALER RECORDS DO NOT SUPPORT DEALER CLAIM, DEALER WILL BE CHARGED THE AMOUNT OF ALLOWANCE OR INCENTIVE PAID. F. AN DISPUTES BETWEEN THE CUSTOMER AND THE DEALER ARISING FROM MISUNDERSTANDING OR AMBIGUITIES REGARDING DISPOSITION OF THE CUSTOMER INCENTIVE PAMENT, WHICH CANNOT BE RESOLVED B REFERRING TO THE BUER'S ORDER AND APPROPRIATE CUSTOMER INCENTIVE ACKNOWLEDGMENT AND/OR ASSIGNMENT FORM (SAMPLE COP IS DISPLAED IN GM DEALER SALES ALLOWANCE AND INCENTIVE MANUAL), WILL BE SETTLED IN FAVOR OF THE CUSTOMER. IN SUCH INSTANCES, THE DEALER WILL INCUR A DEBIT IF THE PAMENT HAS ALREAD BEEN CREDITED. G. VEHICLES WITH A RECALL THAT HAS NOT BEEN REPAIRED ARE NOT ELIGIBLE TO BE DELIVERED TO A CUSTOMER AND THEREFORE NO INCENTIVES CAN BE CLAIMED ON THE VEHICLE. IF THE DEALER APPLIES FOR INCENTIVES ON A VEHICLE WITH A RECALL THAT HAS NOT BEEN REPAIRED, ALL PAMENTS WILL BE SUBJECT TO CHARGEBACK. END OF PROGRAM REVISION NUMBER 000 Page 9 of 9

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