ADA Paratransit Rider s Guide

Transcription

1 ADA Rider s Guide Effective: August 1, 2016 Disptch Scrmeto St, CA

2 Almed Filipio Com. Ctr. Florid Highld Teessee Solo o Court House Sol Fle m ig Txi Scrip Progrms North Hills Christi d wo o Wrdlw Okwood St. Bsil s Tuolume Brodwy Scrmeto Soom Soom Licol 6 Jesse Bethe SolTrs Regiol Shuttles H. S. ADA Riders Guide Sfewy ADA Bus to Solo Express Fixed-Route Bus SolTrs ADA to Grocery Np VINE Go ADA Trsfer Outlet Teessee Chrter Vervis ls ie D Wl-Mrt Vlle Vist Neighborhood Mrket Plz Food Mx Pl z Foothill Kiser Medicl Ceter Cooper Turer Trget Locl ADA bus service Solo Commuity College Service Hours, Holidy Service, Service Are d Fres Cve Acdemy Sprigs t d d l s y w e s Mri St. Vicet s Costco o Asc Eductiol Acdemy sl I re M lso Wi FEDERAL TERRACE Welcome to SolTrs Service ADA Eligibility d Uderstdig Your Service Mobility Service Chrt Sereo Sefood City Gtewy Plz Columbus Pkwy Red Fiey Sutter H. S. Medicl Ctr. Firgrouds Foley Culturl Ctr. CVS Shoppig Ctr. Federl e CONTENTS EAST VALLEJO Six Flgs Discovery Kigdom Admirl Cllgh Willims Rleys Lewis Brow Ascot Sereo sit Ctr. Smrt & Fil Brodwy Soom Firgrouds e m o lu Tu RANCHO VALLEJO NORTHEAST VALLEJO ge Food 4 Less i Av

3 Sereo ie l s Trsit Ambssdor Progrm Mre Isld Acdemy Coectig Opertors Iformtio Florece Dougls Ctr. Mie Okwood Sttes. If you re visitor to the re with ADA eligibility i your hometow, youfilipio my use y prtrsit services for up to 21 dys ully without hvig to register Cve loclly, by providig Solo proof of your ADA eligibility i your home re. Sprigs Acdemy Com. Ctr. Court o l ADA Florid Eligibility House So Librry SolTrs Service is provided i ccordce with the Americs with Disbilities Act (ADA) of service is reserved for people with disbilities, or disblig helth coditios, tht prevet them from idepedetly vigtig the Mi Pueblo regulr public bus system for some or ll of their trips. Mor Geguide orgiis desiged for certified riders, The remider of this but c offer you preview of how the service works. Sfewy Com. Ctr. Uderstdig Your Services Hog M.S. M.S.explis how to use this service to esure high-qulity This Frkli Rider s Guide Beriders. experiece for ll prtrsit Peycook ici M 8 Okwood Mre Isld Sports Ceter Subscriptio Service City Hll & & Resources Trsporttio Optios JFKorLibrry Questios Commets Licol 6 Vervis d sl I re Scrmeto M d l Is y e r M usew C Mri Timely Ccelltio d No-Show Policy St. Vicet s Mobility Devices Pets d Service Aimls 2 Fle St. Bsil s mi Wrdl g Your ADA eligibility qulifies you for origi-to-destitio, shred-ride bus service. North Hills SolTrs opertes s complemet to our fixed-route bus service, meig it Christi opertes the sme hours d dys s the regulr public bus system, d provides you with ccess to the res i d Beici withi three-qurters of mile from locl fixedgrocery S. route bush. corridors. SolTrs lso provides severl trsfer poits for riders to Highld Outlet cotiue o to itercity (regiol) trips with other By Are trsit gecies. Your eligibility lso qulifies you for ADA prtrsit service with y trsit gecy tht Te es se e Chrter Sc opertes fixed-route bus service i the S Frcisco By AreTe s welles sse cross e the Uited Brodwy lso Wi Persol Cre Attedts deductiol Compios Pckges d Foldig Push Crts Acdemy Set Belts d Cr Sets Preprig for your trip: Soom Wtchig for your Ride Admirl Cllgh Sefood City Soom 37 Federl Terrce Sfewy 5 7 Welcome to SolTrs 4 EAST VALLEJO Service Wl-Mrt Vlle Vist Neighborhood Mrket Plz Almed Cll D Reservig Your Ride Food Mx Foothill Kiser Medicl Ceter Cooper CVS Shoppig Ctr. Ascot CONTENTS (cot.) 15 FEDERAL 16 TERRACE MARE ISLAND Ferry 21 Termil Trsit Ceter 22 Pl z Turer Trget Tuolume R Sereo Trsit Ctr. Pge 1

4 City Hll & JFK Librry Ferry rmil t Ceter Florid House Librry Mobility Florece Service Chrt Dougls Ctr. Mi Pueblo Mor Sfewy Com. Ctr. Hog M.S. Frkli M.S. I m psseger eedig curb-tocurb service withi d Beici respectively. I m psseger who c trsfer* idepedetly or with ttedt to fixed-route express bus. I m psseger who cot trsfer* to fixed-route express bus. S Mie Withi d Beici To d from Firfield d Cotr Cost Couty To d from Firfield d Cotr Cost Couty Al Georgi Sol od Locl ADA Bus Service 5:50 AM to 8:50 PM Mody Fridy, 6:30 AM to 7:50 PM o Sturdy; d 8:30 AM to 7:50 PM o Sudy. (Depedig o service hours. See pge 14 for detils.) ADA to Solo Express fixed-route bus SolTrs Regiol Shuttle Weekdy d weeked trvel from ADA to Solo Express fixed routes: Route 78 trvels to Plest Hill & Wlut Creek BART Sttios d deprts every miutes Mody through Sturdy Route 80 trvels to El Cerrito del Norte BART Sttio d deprts every miutes Mody through Sudy Route 85 trvels to Firfield d deprts every hour to two hours Mody through Sturdy. Shuttle service is first come, first served d opertes limited schedule oly upo request: Two to three fixed-schedule roud trips o weekdys to Firfield d destitios log the I-80 d I-680 corridors withi Cotr Cost Couty. See pge 8 for the Regiol Shuttle Schedule. Georgi Cuighm Aqutic Complex Ayoe certified for ADA Ayoe certified for ADA Certified ADA residets of Beici or my request the shuttle for ll trips. ADA certified residets of other cities my request the shuttle for medicl trips. I m psseger trsferrig* to Np VINE Go service. To d from Np Couty SolTrs ADA to Np VINE Go ADA Trvel vilble durig the sme dys d hours s fixedroute service provided by SolTrs d Np VINE Go. Ayoe certified for ADA I eed sme-dy, curb-to-curb service. Withi or Beici or betwee cities withi Solo Couty Txi Scrip Progrms Sme-dy reservtio or trvel vi txi service. Avilble 24 hours dy, 7 dys week with Solo Couty Itercity Txi Scrip. Your Solo Couty ADA ID crd llows you to purchse d use the scrip. Scrip is provided t substtil discout, expires every qurter, d is orefudble or exchgeble. See pge 10 for more iformtio. Certified ADA residets of Solo Couty who re mbultory # or ble to eter d exit txi without the help of other perso. Mobility devices must be ble to be folded for trsport i the truk of the txi. * Trsfer mes you re ble to get off prtrsit bus with or without ssistce to bord commuter bus whe both buses re t the sme loctio. Buses deprt i icremets rgig from wht is show, depedig o time of dy or dy of the week. Destitios iclude coectios to other trsit services, icludig buses d BART. # Wheelchir users who cot idepedetly trsfer from the wheelchir to the bck set of txi should cotiue to use prtrsit for their trvel eeds.

5 Locl ADA Bus Service SolTrs ADA Bus Service opertes i d betwee d Beici withi three-qurter-mile corridor of SolTrs fixed-route bus service. SolTrs buses d prtrsit service covers ll of except for Hiddebrooke, with limited service to Mre Isld. This mes tht SolTrs ADA c pick you up d tke you to y plce withi except Hiddebrooke d prts of Mre Isld. There re o restrictios o the type of trips you c tke. You c use ADA to go to the doctor, grocery store, movie thetre or y other plce you would like to trvel withi our service re. Pge 4 As courtesy to pssegers bord, plese be redy to go s soo s the vehicle rrives. This helps keep the service o time d mitis the qulity of the service for ll riders. SolTrs ADA Dys & Hours of Opertio: Route times vry o regulr buses. This mes tht the time vilble for your locl trip o ADA my lso vry. All SolTrs locl fixed-routes (regulr buses) operte weekdys betwee 7 AM d 6 PM, with my begiig or edig erlier or lter th these times. If you eed trip erlier or lter, the SolTrs Disptcher c ssist you to determie if your trip is vilble durig the time you request. Sturdy bus service works similrly. All routes operte betwee 8 AM d 5:30 PM, with my begiig erlier or lter, d Sudy service is vilble i limited res log Soom Blvd. d Sprigs Rod/ Gtewy Plz. This mes tht you c lwys schedule trip betwee 7 AM d 6 PM o weekdy, betwee 8 AM d 5:30 PM o Sturdys d Sudys, d erlier or lter trips my be possible depedig o the strt d ed ddresses of your trip. Service type: Origi-to-destitio shred rides withi d Beici, or betwee d Beici. This mes the bus will prk o your curb to pick you up, d if you eed ssistce to d from the bus, the driver will come to your door d ssist* you to the bus, provided he remis withi the lie of sight of the bus. *Plese ote tht bus opertors re ot llowed to eter your home, crry belogigs or perform errds. Assistce is limited to escortig you with your mobility id to d from the bus, opertig the lift or rmp, d securig your mobility device for trvel. Pge 5

6 SolTrs ADA Bus Reservtios: C be rrged through SolTrs Disptch oe to seve dys i dvce. SolTrs ADA Buses will provide scheduled, esy coectio to or from Solo Express routes t the Trsit Ceter. Trsfers to Np VINE Go Route 11 re lso vilble. Upo rrivl, pssegers will be dropped off d sked to wit for their coectio. The Trsit Ceter offers setig res, public restrooms, ticketig office d 24-hour security. Fre: $3.00 for locl oe-wy ADA trip, d 50 cets csh fre o Solo Express fixed routes with your ADA ID. Trsfers to Np VINE Go Route 11 re free. Pge 6 ADA Bus to Solo Express Fixed-Route Bus SolTrs ADA Bus Trsit Ceter Solo Express Solo Express With Solo Express you c esily, d sfely, coect with other prtrsit providers, BART, d regiol destitios such s Solo d SuVlley mlls d Diblo Vlley d Solo Commuity colleges. The ADA bus will pull up directly djcet to the Solo Express bus for esy trsfers. The followig re Solo Express routes: To/From SolTrs Route 80: Pssegers c esily d sfely coect with: Est By Locl Colleges Mri Access/Golde Gte Trsit El Cerrito Del Norte BART Sttio. To/From SolTrs Route 78: Pssegers c esily coect with: Couty Coectio LINK BART t the Wlut Creek BART Sttio To/From SolTrs Route 85: Pssegers c esily coect with: FAST t Solo Commuity College i Firfield Locl fixed-route bus coectios re vilble t the Solo Mll or Firfield Trsporttio Ceter To/From Np Route 11: Pssegers c esily trsfer to Np VINE Go t the Soscol Trsit Ceter or Np Vlley College. SolTrs hs ew 50-cet, reduced csh fre o Solo Express buses. Vlid o Routes 78, 80, d 85 with your ADA ID. Persol Cre Attedts ride free o ADA prtrsit d py eqully reduced fre o fixed route. Coectig to other prtrsit gecies s well! Arrgig Locl Trip outside the SolTrs Service Are: If you re trvelig o Solo Express, you will eed to mke your ow locl trvel rrgemets outside the SolTrs service re. SolTrs Disptch c direct you to the correct eighborig prtrsit provider. You ll eed to do this i dvce. If you live outside Beici d d re comig to the Trsit Ceter o Solo Express bus, you eed to cll SolTrs Disptch to rrge your locl trip. Plese see our cotct pge for other prtrsit gecy iformtio. Pge 7

7 For those customers uble to mke the trsfer to Solo Express Buses, two to three regiol shuttles will operte weekdys o limited morig d fteroo schedule to Firfield, d log the I-80 d I-680 corridors ito Cotr Cost Couty. SolTrs Regiol Shuttle Dys & Hours of Opertio: Shuttles will operte weekdys whe there is demd from Beici d ADA Registrts d/ or medicl trips for other ADA Registrts. Shuttles re cofirmed t lest 3 busiess dys before service opertes. Service type: Origi-to-coectio with coectig opertor provided for Beici d ADA Registrts trvelig to Firfield or Cotr Cost Couty. Pge 8 SolTrs Regiol Shuttles SolTrs ADA Bus SolTrs will esure your coectio so tht you re o time for prtrsit trsfers or other ppoitmets. Reservtios: Required 5-7 busiess dys i dvce with SolTrs Disptch. Shuttles operte oly weekdys, d oly the I-80 West Corridor trsfer t Piole Shoppig Ceter dys d times there is demd from SolTrs ADA riders. Fre: $5.50 oe-wy o the SolTrs Regiol Shuttle. I-680 South Corridor trsfer t Suvlley Mll I-80 Est Corridor trsfer t Firfield Trsit Ceter 6:30 AM 8:30 AM 10:30 AM 12:30 PM 2:30 PM 4:30 PM 6:30 PM Arrgig ADA Provider to d from the Shuttle i Firfield or Cotr Cost Couty: If you live i Beici or, plese let the reservtioist kow if you will eed trip from the coectig service provider to rech your fil destitio. SolTrs will rely the request to the pproprite coectig service provider icludig: Couty Coectio Lik Est By FAST (Firfield & Suisu Trsit) DART, or WestCAT The coectig prtrsit opertor will cotct you with their proposed prtrsit trip time. If you hve ot received cll, plese cll the provider t lest oe dy i dvce. Plese ote your pick-up time d reti this iformtio, so you c cotct the provider directly i cse there is service dely or your pls chge. If you live outside Beici or : Riders from commuities outside d Beici requirig direct, oeset origi to destitio trvel should cosult their locl trsit gecy provider for optios. Timed Trsfer: The SolTrs Regiol Shuttle will wit with the psseger for their coectio to the regiol prtrsit provider i effort to mke the service coveiet d ccessible for the psseger. However, the shuttles re desiged to operte o fixed schedule d cot typiclly wit loger th miutes for coectio. If your coectio is regulrly lte by 30 miutes or more, you will be give the optio to wit for the coectio t the trsfer loctio, or retur home d reschedule your trip with the locl provider for other dy. Pge 9

8 SolTrs Locl Txi Scrip Progrm The SolTrs Locl Txi Scrip Progrm provides ltertive trsporttio for Medicre crdholders, seiors 65 d over d persos with disbilities livig i or Beici. Where c I trvel? Eligible d Beici residets my use SolTrs Txi Scrip for trips begiig d edig withi the Cities of or Beici oly. Who is eligible to buy d use scrip? You must be or Beici residet d either seior 65 yers d over, Medicre crdholder or hve disbility s defied by the Regiol Trsit Coectio Discout Crd progrm. Txi Scrip Progrms Additiolly, you must fill out pplictio d submit cceptble proofs of eligibility icludig photo idetifictio, proof of residecy i or Beici, d verifictio of your seior, disbility or Medicre crdholder sttus. If we receive icomplete pplictio, we will ttempt to cotct you. However, if the required proofs of eligibility re ot received or your pplictio is icomplete or illegible, it my be retured to you. If you do ot receive letter from us withi 21 dys from the dte you delivered your completed pplictio to SolTrs, plese cll: (707) Acceptble Documettio A. Photo Idetifictio: Vlid CA Dept. of Motor Vehicles ID crd Vlid CA Driver s Licese Curret US Militry ID B. or Beici Residecy: Acceptble proofs of residecy must iclude your me d curret physicl ddress i or Beici (ot PO Box) prited o the documet by the issuig gecy: Most recet PG&E bill or Govermet-issued documettio (For exmple: Clifori ID or Driver s Licese) C. Seior/Disbled/Medicre Sttus: 1. Seior sttus c be verified by presetig vlid Clifori ID, Driver s Licese, or Militry ID showig your ge is 65 yers or over. 2. Medicre Crdholder sttus c be verified by presetig your Medicre (ot Medi- Cl) crd. 3. Disbility sttus c be verified by oe of the followig:. Regiol Trsit Coectio (RTC) Discout Crd. The RTC Discout Crd progrm is dmiistered by SolTrs t: Trsit Ceter Ticket Office 311 Scrmeto Street, Phoe: (707) The RTC crd provides eligibility for reduced fre o bus, ril d ferry systems throughout the By Are. b. SolTrs Eligibility: A Solo Couty ADA ID Crd or SolTrs eligibility letter. c. Clifori DMV: Vlid registrtio for prkig plcrd or permet disbled licese plte. d. Veters Disbility Eligibility: Scrip booklets A copy of your expire Jue 30th Service Coected every yer d re Disbility ID Crd or orefudble d your VA Certifictio demostrtig disbility oexchgeble. rtig for id d ttedce, or servicecoected disbility with rtig level of 50% or higher. How much does scrip cost d how much c I buy? Scrip booklets cost $5.00 d coti $10.00 of scrip coupos (10 coupos worth $1.00 ech). This is 50% discout off the txi fre. Progrm prticipts my purchse up to te booklets per week, but o more th twety booklets per moth. Pge 10 Pge 11

9 SolTrs Locl Txi Scrip Progrm is lifelie service for my people; plese purchse oly wht you will use ech moth so there will be eough scrip for everyoe wishig to utilize the progrm. How do I use scrip? You must show your proof of eligibility to txi drivers whe pyig your fre with SolTrs Locl Txi Scrip. Txi drivers re required to sk pssegers for proof of eligibility to esure oly qulified prticipts re utilizig txi scrip. Solo Couty Itercity Txi Scrip Progrm: This is flexible optio limited to qulified ADA certified riders. This progrm is i dditio to ADA bus service. The Itercity Txi Scrip Progrm provides premium, curb-to-curb, sme-dy trsporttio t reduced cost for trips betwee cities withi Solo Couty. For istce, you c use Itercity Txi Scrip to tke txi from Beici to Dixo (both withi Solo Couty), but ot to Americ Cyo, Dvis or Richmod which re locted i other couties. Itercity Txi Scrip is ot vlid for locl trips which begi d ed withi the sme city. ADA-certified idividuls who wish to use this progrm must be mbultory or ble to eter d exit txi without the help of other perso. Mobility devices must be ble to be folded for trsport i the truk of the txi. If you re wheelchir user d cot idepedetly trsfer from the wheelchir to the bck set of txi, plese cotiue to use prtrsit for your trvel eeds. The Solo Couty ADA ID crd llows you purchse d use Itercity Txi Scrip s well s utilize prtrsit services throughout Solo Couty. Crdholders who re Beici residets c purchse Itercity Txi Scrip t the City of Beici Fice Dept. locted i City Hll t 250 Est L Street. Crdholders residig i c purchse Itercity Txi Scrip t the Trsit Ceter Ticket Office locted t 311 Scrmeto Street. For more iformtio, icludig rider s guide bout the progrm, d cost of the scrip, plese cll Solo Mobility t , or visit: itercitytxiscripprogrm SolTrs ADA to Np VINE Go ADA If you eed to go to Np Couty, SolTrs ADA coects with Np VINE Go t the Sereo Trsit Ceter i. Reservtios: Regiol trip trsfers to the Np VINE Go must be requested t lest 3 dys i dvce. Fre: $3.00 oe-wy csh fre o SolTrs. Timed Trsfers: SolTrs d Np buses meet d trsfer the psseger from oe vehicle to the other. Pssegers re ot left utteded. Pge 12 Pge 13

10 Service Hours SolTrs bus service opertes seve dys week durig the sme times s our regulr fixed-route service. Fixedroute hours re from 5:50 AM to 8:50 PM Mody Fridy, 6:30 AM to 7:50 PM o Sturdy; d 8:30 AM to 7:50 PM o Sudy. Becuse our hours of opertio vry, the time of your specific trip depeds o the hours of opertio of the fixedroute service vilble t your origi d destitio. Lst trips will be scheduled to be completed withi the hours of service. Holidys d Limited Service Dys SolTrs does ot operte y service o these tiol holidys d there re four limited service dys: Holidys - NO Service New Yer s Dy Ester Sudy Memoril Dy Idepedece Dy Lbor Dy Thksgivig Dy Christms Dy Limited Service Dys Mrti Luther Kig Dy Presidet s Dy Dy fter Thksgivig Veter s Dy Service Iformtio ADA Csh Fre 10-Ride Locl $3.00 $30.00 Service Are SolTrs service re is withi d Beici. This coverge re meets the Americs with Disbilities Act requiremets, opertig withi threequrter mile i y directio from locl fixed-route corridors, s well s i smll res surrouded by corridors withi the core service re. (This does ot iclude Solo Express bus routes). SolTrs serves Beici ADA trips with Dil--Ride Bus service. SolTrs lso provides Regiol Service which goes bove d beyod ADA requiremets, to llow pssegers to mke trips outside the SolTrs service re. SolTrs c tke you to other prtrsit gecy s bus to complete your trip. Disptch stff c mke rrgemets with the coectig gecy for you. Curret Fres The prtrsit fre is higher th fixedroute bus fre to reflect the cost of opertig premium origi-to-destitio service. If you choose to use fixed-route service for some of your trips, the reduced fre for Seiors d Medicre crdholders is oly $0.85 for locl routes d $2.50 for Solo Express routes, which is hlf of the stdrd fixed-route fre. ADA ID crd holders py $0.25 for trips o locl routes d $0.50 o Solo Express routes. Locl Fixed Routes $0.25 N/A Solo Express $0.50 N/A Routes 78, 80, 85 Regiol Shuttle $5.50 N/A Geerl Public Dil--Ride Beici oly $2.00 $20.00 Effective August 31, 2015 Fres: Pssegers py the full fre ech time they bord SolTrs bus. The fre is $3.00 per oe-wy trip withi or betwee d Beici, d $5.50 for oewy trips o the SolTrs Regiol Shuttle to res beyod SolTrs service re. The Geerl Public Dil--Ride fre is $2 oe-wy for trips withi Beici oly. See pge 17 for fre iformtio for ttedts d compios. 10-Ride Pss Customers who prefer ot to crry csh for trips my purchse SolTrs 10-Ride Pss for $30.00 or for trips withi Beici oly, 10-Ride Dil--Ride Pss for $ Psses my be purchsed from: Your driver with csh or check The Trsit Ceter: 311 Scrmeto St. By Mil: SolTrs Ticket-by-Mil 1850 Brodwy St.,, CA (Mil -i form eclosed) You re required to py seprte fre o every prtrsit bus you bord durig regiol or express trips. Reservig your Ride Reservtio Dys d Hours Disptchers will tke your trip requests durig orml busiess hours betwee 8:00 AM - 5:00 PM (Mo - Fri) d 9:00 AM - 4:00 PM (St - Su) Cll (707) to reserve your trips. Trip requests c be mde betwee oe to seve busiess dys i dvce of your trip. If requested trip time is ot vilble for trips withi our locl re, stff my offer trip time up to oe hour before or oe hour fter the requested trip time to ccommodte ll ride requests. Smedy requests c oly be ccommodted if spce is vilble. Trips outside Beici d re operted o fixed schedule d c ot be ltered. Plese see the Regiol Shuttle sectio o pge 8 for more iformtio. Pge 14 Pge 15

11 Whe mkig reservtio the disptcher will sk: 1. Your me d phoe umber 2. Pick-up loctio: exct street ddress 3. Drop-off loctio: exct street ddress 4. Desired pick-up time d y ppoitmet time you eed to meet 5. Desired retur time 6. Number of people ridig (just yourself, or with Persol Cre Attedt d/or compio) Disptch will ote o your record if you hve mobility device or service iml, if you eed ssistce to d from the door, or y other specil eeds commo to ll your trips so you do t hve to repet these detils ech time you mke reservtio. Cofirmig Your Ride: Begiig i 2016, the MyRide system will provide utomted cll or text the dy before your scheduled ride to cofirm your trip. You will be ble to cofirm, ccel or reschedule your ride with the touch of the phoe or reply with text. Wtchig for Your Ride Your pick-up widow You should expect your ride withi 30- miute widow. The SolTrs bus is cosidered to be o-time if it rrives withi 15 miutes of the scheduled time, either 15 miutes before or fter your scheduled time. The tble below is smple pick-up widow whe psseger must be redy to leve d the correspodig scheduled time. Plese go to the vehicle s soo s it rrives. If the SolTrs bus rrives withi your pickup widow, d you re ot redy, the driver my wit o loger th 5 miutes before Write Dow levig d will record your trip s No-Show. Plese remember tht there re other trips scheduled for the bus d driver. This system is i plce to eble the service to sty o time. Disptch will try to cotct you s courtesy before levig. If your pick-up time widow whe you mke reservtio. Pick-up Scheduled Pick-up Widow Strt Pick-up Time Widow Ed 10:00 AM 10:15 AM 10:30 AM cotct cot be mde, the driver will be istructed to leve. Preprig for Your Trip Persol Cre Attedts d Compios Oe Persol Cre Attedt (PCA) my ride with you free of chrge if your eligibility record shows tht you hve idicted the eed for PCA. You my lso reserve ride to brig log oe compio (fmily, fried or idividul other th your PCA). Compios py the sme fre s the ADA certified psseger. You must tell the disptcher whe mkig reservtio if your PCA d/or compio will be ridig with you. Additiol compios my be ccommodted provided spce is vilble o the prtrsit vehicle, d will ot result i the deil of service to ADA prtrsit certified pssegers. If you use fixed-route service for some of your trips, your Persol Cre Attedt pys the sme reduced fre s you, the As courtesy to other pssegers obord, plese be redy to go s soo s the vehicle rrives. This helps keep the service o-time d mitis the qulity of service for ll the riders. ADA-certified psseger. However compios py the regulr fre. Pckges d Foldig Push Crts Pssegers re dvised to limit their crry-o bgs or pckges to three items, weighig o more th twety pouds ech. Pssegers must be ble to mge their ow pckges. Pssegers my brig foldble shoppig crts s log s spce is vilble t the bck of the vehicle. Bus opertors will ot crry pckges or perform other persol services. If you eed ssistce, plese brig PCA or compio to help you. Set Belts d Cr Sets For sfety, ll pssegers re required to wer set belts. Wheelchir pssegers will wer SolTrs provided lp belt. SolTrs does ot provide childre s cr sets; customers must provide their ow cr set for childre ges eight d uder s required by stte lw. Pge 16 Pge 17

12 Mobility Devices Per ADA Regultios, SolTrs vehicles d lift equipmet re desiged to crry stdrd mobility device which is o lrger th 48 i. log by 30 i. wide, d weighig o more th 600 pouds, icludig the weight of the psseger. However, we my be ble to ccommodte lrger mobility devices provided they re withi the limits of sfe opertig requiremets. If you use mobility device which is lrger th these stdrds, you my submit Resoble Modifictio Form. Forms c be obtied i perso Pge 18 from the Trsit Ceter Ticket Office by cllig , or completed o our website t: Pssegers trvelig i scooters will be sked to trsfer from their scooter to bus set for sfety d comfort. Power mobility devices with lekig or ded bttery uit will ot be llowed to bord. Pets d Service Aimls Pets re llowed o the bus s log s they re trsported i pet crrier by the psseger. A service iml is defied by the ADA s y guide dog, sigl dog, or other iml idividully tried to provide ssistce to idividul with disbility. Aimls meetig this defiitio re cosidered service imls uder the ADA regrdless of whether they hve bee licesed or certified by stte or locl govermet. If you ited to regulrly trvel with your service iml, plese otify SolTrs Disptch so this c be recorded i your permet record. The service iml must sty o the floor of the vehicle d be uder cotrol d well-behved t ll times. If service iml shows sigs of ggressio or ipproprite behvior, d is ot uder cotrol of the ower, we will refuse to llow the iml o the bus. Aimls ot meetig the defiitio of service iml, such s comfort imls, must be i pproprite crte or pet crrier. Timely Ccelltio d No-Show Policy Timely Ccelltios If you kow tht you will ot eed scheduled trip, plese ccel it s erly s possible to mke sure schedulig is vilble for other pssegers. Ccelltios re ccepted up to two hours before the trip. Ccelltios mde less th two hours before trip re cosidered lte, d mrked s o-show. We pprecite your cll to ccel, eve if you eed to cll lte becuse of reso beyod your cotrol. Cll Disptch t (707) to ccel trip. No-Show Policy A No-Show is recorded ech time lte ccelltio is mde, or whe cliet is ot vilble for their pick-up durig their 30-miute pick-up widow. SolTrs ADA No-Show Policy is eforced to gurtee relible service for ADA prtrsit riders d miimize the cost icurred by o-shows. ADA No-Show Pelties 1st Moth Pssegers will receive cll d letter to review policy d exceptios 2d Moth 14-dy service suspesio 3rd Moth d Icresig pelties by therefter i oe week, up to oe cledr yer moth suspesio It is up to the psseger to otify SolTrs of o-shows beyod their cotrol by cllig: Customer Service t (707) Pssegers will be otified of ech o-show usig door hger or postcrd d will receive wrig fter three (3) o-shows. SolTrs hs estblished the followig thresholds for excessive psseger oshows: Pssegers schedulig 30 or more oewy trips i moth re cosidered to hve excessive o-shows if they o-show 10% or more of totl mothly scheduled trips. Pssegers schedulig fewer th 30 oe-wy trips i moth re cosidered to hve excessive o-shows if they o-show 3 or more times i moth. Pssegers exceedig the oshow threshold will receive otifictio of suspesio to tke effect withi two weeks. The otice will iclude the ppels process. Pelties icrese progressively up to oe moth suspesio, d reset fter cledr yer No-Shows beyod psseger s cotrol Pssegers re ot resposible for o-shows resultig from sudde illess, fmily or persol emergecy, trsit coectio or ppoitmet dely, extreme wether coditios, opertor error, or other uforesee resos for which it is ot possible to cll the Disptch lie to ccel i time. Pge 19

13 You c void suspesio by: Sigig up for MyRide lerts Writig dow your 30-miute pickup widow d wtchig for your bus durig the full widow Bordig withi 5 miutes of the rrivl of the vehicle Ccellig your trip well i dvce or s lte s 2 hours before the trip Cllig Customer Service to documet o-shows beyod your cotrol Appels Pssegers who re suspeded hve the right to ppel d will be set iformtio bout the ppel process with their suspesio letter. Subscriptio Service Subscriptio service my be llowed for pssegers who tted dilysis d hve regulr weekly schedule for these medicl ppoitmets. Cll Customer Service to request pplictio. Subscriptio cpcity is limited; ew pplicts my be witlisted. Trsporttio Optios & Resources Other coveiet d ffordble trsporttio services my be vilble to you. Cll (707) for iformtio o: SolTrs persolized trip plig ssistce o fixed-route service Fixed-Route Bus, 50% reduced fre Cll (707) for iformtio o: Locl d Itercity Txi Scrip Progrms For regiol trip plig ssistce cotct: Solo Np Commuter Iformtio: Pge 20 MTC, 511 Trip Plig Assistce: dil 511 or visit www. 511.org For ferry service cotct: S Frcisco By Ferry, (877) CA-FERRY Questios or Commets? Feedbck from you, our riders, is oe of our most vluble sources of iformtio bout SolTrs service. If you hve commet bout specific trip, plese mke sure to ote the time d dte so stff c ivestigte the issue. Plese shre your feedbck with us vi: Mil: Trsit Ceter, 311 Scrmeto St.,, CA Web: Leve Commet o our homepge Phoe: Customer Service (707) SolTrs Trsit Ambssdors re here to help! If you eed help to tlk through your trvel optios, or wish to schedule time to go o prctice ru, let us kow. We c rrge Trsit Ambssdor to ride with you o your first ADA trip loclly or regiolly. SolTrs Trsit Ambssdors c lso ride with you o your first prtrsit to fixed-route trip to itroduce you to this ew service d see if it works for you. Trsit Ambssdor Progrm Trsit Ambssdors will provide istructio to yoe seekig ssistce with SolTrs bus service. Ler how to: Nvigte bus routes to get where you wt to go Mge bus schedules to sty o time Trsfer betwee buses d use the Trsit Ceters Be wre of your surroudigs d ejoy the sfety d coveiece of public trsit Simply cotct the Solo Mobility Cll Ceter t (800) to receive persolized ssistce. Pge 21

14 dmirl Cllgh Firgroud ereo sit Ctr. ederl Wilso ld ewy Coectig Opertors Iformtio RANCHO VALLEJO SolTrs ADA Smrt & Fil Couty Coectio LINK Est By FAST DART Np VINE Go Diels FEDERAL TERRACE WestCAT Mre Isld Mri Access/ Golde Gte Trsit Mri St. Vicet s Pge 22 Sefood City Food 4 Less 37 Eductiol Acdemy Scrmeto Soom CVS Shoppig Ctr. S oom Soom Brodwy Willims Vlle Vist Plz Brodwy Licol Sereo Almed 37 6 Lewis Brow Tuolume (707) , Beici, d regiol coectios to Firfield, Plest Hill, Wlut Creek d Rleys El Cerrito Del Norte BART Fiey Sutter H. S. Medicl Ctr. Six Flgs Discovery Kigdom (925) Cocord, Plest Hill, Mrtiez, Wlut Creek, Clyto, Lfyette, Orid, Morg, Dville d S Rmo (510) Almed, Alby, Berkeley, Cstro Vlley, El Cerrito, El Sobrte, Emeryville, Fremot, Hywrd, Kesigto, Milpits (prt), Newrk, Okld, Piedmot, Piole (prt), Richmod, S Ledro, S Pblo d Uio City (707) Firfield d Suisu City Kiser Medicl Ceter Cooper Wl-Mrt Neighborhood Mrket (707) Clistog, St. Hele, Np, Americ Cyo, the Tow of Youtville d the uicorported res of Np Couty (510) Piole d Hercules d the uicorported res of Motlvi Mor, Byview, Tr Hills, Rodeo, Crockett d Port Cost (415) Mri, Soom, S Frcisco d Cotr Cost couties H. S. Plese cotct ech regiol service provider i dvce for their service vilbility. Tuolume Filipio Com. Ctr. Florid Foley Culturl Ctr. 4 Food Mx 5 St. Bsil s Highld Teessee Solo Court House A s Solo e Firgrouds Flemig Turer 7 Vervis Trget Sfewy Gtewy Plz Foothill EAST VALLEJO Grocery Outlet Cve Acdemy North Hills Christi Teessee Okwood Plz NORTHEAST VALLEJO Columbus Pkwy Costco Sprigs Ascot 2 Wrdlw Chrter Solo Commuity College Redwood Avi Jesse Bethe Ascot

15 Solo Couty Trsit Trsit Ceter 311 Scrmeto St., CA PUB080116