Concessionaire Meeting

Transcription

1 Concessionaire Meeting Thursday, July 14, 2016

2 Agenda Welcome & Updates Revised Monthly Report National Championship, Job Fairs Passenger Experience, Food Donations Reminders Q & A Laurie Noyes, Director of Airport Concessions Tony Conza, Sr. Manager, Finance Nina Mahoney, Sr. Manager, Concessions Carolyn Langdon, Sr. Business Analyst Irene Pierpont, Sr. Manager, Concession Concessions Team 2

3 Airport Digital Ads Main Terminal Rotation 3

4 TPA Ranked #3 Best Domestic Airport by Travel + Leisure Magazine Tampa International Airport (TPA), which has been one of the top three domestic airports since 2013, was applauded by readers for its maneuverability. TPA is easy in, easy out, said one pleased respondent. I will pay more for flights here because it is simply easy to navigate. Another agreed, saying it should be the model for all U.S. airports. 4

5 Airside A Functional Improvements

6 MTAC Airside A Functional Improvements Proposed Seating Total Seat Count: Existing: 1,207 Proposed: 1,264 Seats Per Hold Room: 84 Total Tandem Seating: 1,028 Total Bench Seating: 152 Total Lounge Seating: 84 Proposed Seat Count Existing Seat Count Hold Room Demarcation Line TANDEM BUSINESS BENCH ZONE 1 ZONE 2 CHILDREN LOUNGE GREEN ZONES

7 MTAC Airside A Functional Improvements Flight Information Displays ZONE 1 ZONE 2 New Flight Information Displays Flight Information Displays to be Removed FIDS

8 MTAC Airside A Functional Improvements Proposed Charging Stations New: 160 Charging Stations ZONE 1 ZONE 2 POWER

9 MTAC Airside A Functional Improvements Proposed Art Program ASA 1 BIRDS LEAVING EARTH Relocate to Food Court Approx. 20 x COPPER PELICANS over a 75 ft. length 16 COPPER CORMORANTS over a 75 ft. length Relocated Art from MT, Ticket level Relocated Art from Airside A ASA 2 36 Copper Birds relocated from MT, Ticket level and Hanging from the structure above ART

10 MTAC Airside A Functional Improvements What s finished: Raceways 60% Complete What s left to be competed: Raceways July 2016 Core Drilling and X-rays July 2016 Install Power Pylon September 2016 Relocate business centers October 2016 New Children s Interactive Centers October 2016 Complete Functional Improvements October 2016 COMPLETE BY OCTOBER 2016

11 Airside C Functional Improvements

12 MTAC Airside C Functional Improvements PROPOSED SEATING TOTAL SEAT COUNT: EXISTING: 1,653 PROPOSED: 1,691 SEATS PER HOLD ROOM: 112 TOTAL TANDEM SEATING: 1,513 TOTAL BENCH SEATING: 180 ZONE 2 PROPOSED SEAT COUNT EXISTING SEAT COUNT HOLD ROOM DEMARKATION LINE ZONE 1 TANDEM BUSINESS BENCH CHILDREN GREEN ZONES POWER

13 MTAC Airside C Functional Improvements PROPOSED CHARGING STATIONS ZONE CHARGING STATIONS ZONE 1 TANDEM BUSINESS BENCH CHILDREN GREEN ZONES POWER

14 MTAC Airside C Functional Improvements PROPOSED ART PROGRAM Existing to Remain: Airplane Wing Boarding Call Barnstormer ZONE 2 Existing to Relocate: Q Sculpture (ASC1) Orange Blossom (ASC2) EXISTING TO REMAIN EXISTING TO RELOCATE ZONE 1 ART

15 MTAC Airside C Functional Improvements PROPOSED ART PROGRAM EXISTING TO RELOCATE ASC 1 Q Sculpture Artist: Christopher Still Size: 60 W x 4 D x 8 H ART

16 MTAC Airside C Functional Improvements FLIGHT INFORMATION DISPLAYS ZONE 2 EXISTING TO REMAIN RELOCATED EXISTING TO BE RELOCATED ZONE 1 FIDS

17 MTAC Airside C Functional Improvements What s finished: Core Drilling and X-rays are complete from Gate 45 to Gate 34. Raceways and wire pulling for entire airside Orange Blossom Relocation What s left to be competed: Core Drilling and X-rays from Gate 34 to Gate 30 August 2016 Install power pylons early July delivery Relocate business centers August 2016 Children s Interactive Displays August 2016 Install FID stands and monitors August 2016 Art relocations aircraft wing sculpture from the food court to TSA check point August 2016 COMPLETE BY AUGUST 2016

18 Airside E Functional Improvements

19 MTAC Airside E Functional Improvements PROPOSED SEATING ZONE 2 TOTAL SEAT COUNT: EXISTING: 1,584 PROPOSED: 1,346 SEATS PER HOLD ROOM: 103 TOTAL TANDEM SEATING: 1,166 TOTAL BENCH SEATING: 124 TOTAL LOUNGE SEATING: 56 DELTA GATES SEATS PER HOLD ROOM: ZONE ZONE 3 PROPOSED SEAT COUNT EXISTING SEAT COUNT HOLD ROOM DEMARKATION LINE 62 TANDEM BUSINESS BENCH CHILDREN LOUNGE GREEN ZONES

20 MTAC Airside E Functional Improvements PROPOSED CHARGING STATIONS ZONE ZONE 3 75 ZONE CHARGING STATIONS 62 POWER

21 MTAC Airside E Functional Improvements PROPOSED ART PROGRAM ZONE ASE 2 North Relocated - Tapestry 2 ZONE 3 75 ZONE 1 ASE 2 South Relocated - Tapestry 1 EXISTING TO REMAIN RELOCATED FROM OTHER 62 ART

22 MTAC Airside E Functional Improvements PROPOSED ART PROGRAM ASE 1 South Relocated Tapestry 1 32 w x 8 h ASE 2 North Relocated Tapestry 2 32 w x 8 h ART

23 MTAC Airside E Functional Improvements What s finished: All core drilling and x-rays Raceways and wire pulling All associated demo Planters / GIDS / Courtesy Phones / Gate 75 Business Center Temporary Courtesy phone and GIDS stands installed Carpet 95% completed What s left to be competed: Business centers July 2016 Lounge seating July 2016 Tandem seating - July 2016 Power pylons early July 2016 Permanent GIDS Stands August 2016 Children s Interactive Displays July 2016 Art relocations Tapestries from Bag Claim (TBD) COMPLETE GIDS BY AUGUST 2016

24 Airside F Functional Improvements

25 MTAC Airside F Functional Improvements Proposed Seating Total Seat Count: Existing: 1,181 Proposed: 1,340 Seats Per Hold Room: 103 Total Tandem Seating: 1,216 Total Bench Seating: 104 Total Lounge Seating: 20 Proposed Seat Count Existing Seat Count Hold Room Demarcation Line TANDEM BUSINESS BENCH ZONE 1 ZONE 2 CHILDREN LOUNGE GREEN ZONES 44

26 MTAC Airside C Functional Improvements Flight Information Displays ZONE 1 ZONE 2 New Flight Information Displays Flight Information Displays to be Removed FIDS 50

27 MTAC Airside F Functional Improvements Proposed Charging Stations New: 118 Charging Stations ZONE 1 ZONE 2 POWER 51

28 MTAC Airside F Functional Improvements Proposed Art Program New Art Installations: AS F2: Tendril AS F3: Verdant Tampa Bay AS F4: Good Bye My Love Tampa Seven Days a Week AS F2 Hanging Sculpture New Art Installation Art Installation & Location T.B.D. AS F4 Hanging Sculpture AS F3 Wall Mounted AS F1 Hanging Sculpture ART 52

29 MTAC Airside F Functional Improvements Proposed Art Program AS F3 Verdant Tampa Bay Artist: Elisabeth Condon Mixed Media Painting ART 53

30 MTAC Airside F Functional Improvements Proposed Art Program AS F2 Tendril Artist: Daniel Canogar Dynamic LED Screens ART 54

31 MTAC Airside F Functional Improvements What s finished: No work has started What s left to be competed: Raceways Core Drilling and X-rays July 2016 Power Pylon install November 2016 Relocate business centers December 2016 New Children s Interactive Centers December 2016 Complete Functional Improvements December 2016 COMPLETE BY DECEMBER 2016 Install the art sculpture at TSA checkpoint May

32 Tony Conza, Sr. Manager, Finance Revised Monthly Report

33 Monthly Concession Report (Food & Beverage) Concession Location Gross Receipts Space ID DBA Food & Beverage Sales Alcohol Sales Merchandise Sales Employee Discount Sales TOTAL Fiscal Year to Date 1 D Joe s House of Food $ 956, $ 120, $ 12, $ 1, $ 1,090, $ 5,454, $ - $ - $ - $ - $ - $ - 3 $ - $ - $ - $ - $ - $ - 4 $ - $ - $ - $ - $ - $ - 5 $ - $ - $ - $ - $ - $ - 6 $ - $ - $ - $ - $ - $ - 7 $ - $ - $ - $ - $ - $ - 8 $ - $ - $ - $ - $ - $ - 9 $ - $ - $ - $ - $ - $ - 10 $ - $ - $ - $ - $ - $

34 Monthly Concession Report (Retail) Concession Location Gross Receipts Space ID DBA News & Specialty Retail Convenience Sales Sales Passenger Service Sales Grab & Go Sales Employee Discount Sales TOTAL Fiscal Year to Date 1 D Davis Islands News Stand $ 1,508, $ - $ 250, $ $ 1,760, $ 10,561, D Sunny s Sunglasses $ - $ 65, $ - $ $ 65, $ 394, X Happy Spa $ - $ $ 45, $ - $ 2, $ 47, $ 287, $ - $ - $ - $ - $ - $ - 5 $ - $ - $ - $ - $ - $ - 6 $ - $ - $ - $ - $ - $ - 7 $ - $ - $ - $ - $ - $ - 8 $ - $ - $ - $ - $ - $ - 9 $ - $ - $ - $ - $ - $ - 10 $ - $ - $ - $ - $ - $

35 Nina Mahoney, Sr. Manager, Concessions National Championship, Job Fairs

36 College Football Playoffs Countdown Monday January 9, 2017 Raymond James Stadium #TAMPABAY

37 College Football Playoffs Who is the College Football Fan? 55% male Average median age of 44 Over indexes among higher-income groups 61

38 College Football Playoffs (CFP) College Football s Growth Second most popular sport in America 60.7% of all Americans are fans 161 million people 60 million avid fans second only to NFL Base fan growth 7% since 2000 Avid fan growth 23% since

39 College Football Playoffs Tampa Bay Region Opportunity Third-ever College Football Playoff National Championship First-time in the Southeast U.S First outdoor game 63

40 College Football Playoffs Economic Impact 2015 by the numbers Game Attendance: 85,689 Hotel Visitor Room Nights: 65,000+ Spending per Attendee per Day: $500 Media Credentials: 12,500 Economic Impact: $308 million 64

41 College Football Playoffs All Eyes on Tampa Bay Fastest growing sport in the country 47% increase in college football interest from previous year Post season fan base grew by 8.5 million Largest cable TV audience in history: 33 million viewers 118 million social media impressions Largest cellular data traffic in sports history (double Super Bowl) 350 ESPN production staff including 40+ talent 65

42 College Football Playoffs 4 Days of Events Playoff Fan Central, January 6-8 Playoff Playlist Live!, January 6-8 Media Day, January 7 Extra Yard for Teachers Summit, January 7 Extra Yard 5K, January 8 Taste of the Championship, January 8 Championship Tailgate, January 9 National Championship, January 9 66

43 College Football Playoffs Concessionaire Pre-Planning Expect 25% passenger traffic increase (peak arrivals Friday, Saturday, Sunday) Concessions open overnight on January 9 for passengers directly after game Expect Tuesday, January 10 to be the highest traffic day Retailers to sell licensed products

44 Job Fairs in 6 months 1,200+ job seekers Excellent media exposure Solid concessionaire representation 68

45 Carolyn Langdon, Sr. Business Analyst Passenger Experience, Food Donations

46 Passenger Experience Customer Service Successes Outstanding assistance with injured child provided by Starbucks Congratulations to Auntie Anne s for a 97.52% on Franchise Inspection Report and a 100% on Mystery Shopper Report Exceptional customer service provided by Author s Bookstore employees Thank you to all Concessionaires for keeping our passenger experience top of mind each day 70

47 Food Donations Congratulations to SSP on being the first new Concessionaire to implement Food Donations! The Airport s Food Donation Program is Concession s most visible social sustainability initiative We look forward to everyone donating in the near future, the finalized procedure is included in Concessions Handbook Version 4 71

48 Irene Pierpont, Sr. Manager, Concessions Reminders

49 Reminders Benchmark/pricing spreadsheets are due at least 30 days before opening Vender/service contractor procedure at airside loading docks Service elevators main terminal TPA Official Newsletter/ontheRADAR 73

50 QUESTIONS & ANSWERS 74

51 THANK YOU FOR ATTENDING! 75