Emergency Overtime Hours Worked/Pay Period By All Departments

Transcription

1 ADMINISTRATION Accountability Last 12 Months Fiscal Year to Date FYTD Citizen Request Tracker Cases 28 Quarterly Newsletters Published 3 Public Performance Reports Issued 1 Human Resources Emergency Overtime Hours Worked/Pay Period By All Departments Planned Overtime Hours Worked/Pay Period By All Departments On call Hours Worked/Pay Period By All Departments Sick Leave Hours Used/Pay Period By All Departments Held two montly Council Meetings. Lighting retrofit project is ongoing, with close to 100% of the work completed.

2 FINANCE Meter Reading Last 12 Months Fiscal Year to Date FYTD Meters Read Electric 75,541 0K 25K 50K 75K 100K 125K Meters Read Gas 98,961 0K 30K 60K 90K 120K 150K Meters Read Water & Sewer 99,017 0K 30K 60K 90K 120K 150K Utility Servicing Service Disconnections 2,712 0K 2K 4K 6K 8K 10K Service Connections 4,367 0K 2K 4K 6K 8K 10K Billling Bills Generated 137,319 0K 40K 80K 120K 160K 200K Accounting Accounts Payable Invoices Processed 5,894 0K 3K 6K 9K 12K 15K Manual Journal Entries The year to date financial review shows that the general fund, electric fund, fiber optics fund, stormwater fund, and water and sewer fund are all showing a net income, while the gas, solid waste, and garage funds are showing a loss. The solid waste fund is showing a loss due to the purchase of the recycling truck. The funds for this purchase should be recouped in the next couple of months through the lease pool program.

3 CUSTOMER SERVICE Transactions Last 12 Months Fiscal Year to Date FYTD Payments Total Payments Processed 148,738 0K 50K 100K 150K 200K 250K Payments Cashier Transactions 68,293 0K 20K 40K 60K 80K 100K Payments Checkscan 41,576 0K 20K 40K 60K 80K 100K Payments Webpay 18,923 0K 6K 12K 18K 24K 30K Payments Bank Bill Pay 12,179 0K 4K 8K 12K 16K 20K Payments Auto Bank Draft 7,470 0K 3K 6K 9K 12K 15K Payments Wired Cash Billing Errors 63 Cash Drawer Oe Over Under $17.92 Cash Drawer Discrepancy Incidents Data History Not Sufficient at this time to show year to date sum. Service Disconnections (Transactions) 2,748 0K 1K 2K 3K 4K 5K Service Connections (Transactions) 4,563 Customer Service 0K 2K 4K 6K 8K 10K Complaints Against Customer Service Reps Pro Corp Calls (after hours) Talk Time in Minutes 13,146 0K 6K 12K 18K 24K 30K

4 POLICE Crimes Last 12 Months Fiscal Year to Date FYTD UCR Part I Violent Crimes UCR Part I Property Crimes UCR Part II Drug Offenses Crime Clearance Rate 60% 0% 20% 40% 60% 80% 100% Traffic Traffic Citations Issued (Excluding DUI) 2,971 0K 2K 4K 6K 8K 10K Traffic Accidents Reported 1, DUI Arrests Response se Incidents Requiring a Response (Police) 23,559 0K 7K 14K 21K 28K 35K Bartow 911 Response Time (call entry to dispatch top priority calls, secs) CPD Response Time (dispatch to arrival top priority calls, secs) % of Top Priority Calls with Response Time < 5 Minutes (CPD dispatch to arrival) 71% 0% 20% 40% 60% 80% 100% Human Resources Staff Injuries (Police) 4 Training Hours Received (Police) 6, Officer Complaints 26 Officer Complaints Sustained Hired Police Officer Richard Greaves and Joan Willingham Captain Jeff Black completed the 248th Session of the FBI National Academy

5 FIRE Fire Prevention Last 12 Months Fiscal Year to Date FYTD Inspections Performed 1, Reinspections/Follow ups Public Education Sessions Provided Public Education Citizen Contacts 3, Smoke Detectors Provided to Public 45 Human Resources Training Hours Received 12,913 0K 4K 8K 12K 16K 20K Staff Injuries 3 Response se Incidents Requiring a Response 2, Structure Fire Incidents 28 Fire Incidents (Non structure) Medical Assists 1, False Alarms Other Calls Mutual/Automatic Aid Given Mutual/Automatic Aid Received 22 Bartow 911 Response Time (PSAP, Top Priority Calls) Turnout Time (Top Priority Calls) 65 Response Time (Top Priority Calls) % of Top Priority Calls with Response Time of < 5 Mins 67% 0% 20% 40% 60% 80% 100% Structure Fires Contained to Room of Origin 23 Dollar Amount of Fire Damage Loss $601,920 0K 200K 400K 600K 800K 1000K Dollar Amount of Fire Damage Saved $8,761,232 0M 2M 4M 6M 8M 10M

6 FIRE, Cont. Joint Company Drills Completed with Bartow County Fire Conducted 2 fire extinguisher classes for local industry Begin application and selection process for new firefighters

7 Construction continues on the Public Safety Headquarters.

8 PARKS & RECREATION Participation Last 12 Months Fiscal Year to Date FYTD Registered Program Participants (Youth) 1,555 0K 1K 2K 3K 4K 5K Registered Program Participants (Adult) 1, Hours of Program Participation (Youth) 79,789 0K 30K 60K 90K 120K 150K Hours of Program Participation (Adult) 24,679 0K 6K 12K 18K 24K 30K Volunteer Hours Worked 7,949 0K 3K 6K 9K 12K 15K Events and Rentals Special Events Conducted/ Hosted/Sponsored 35 Facility Rentals Funding Grants Awarded 0 Safety Staff Injuries (Parks) 0 Crimes Reported on Park Property Documented Participant Injuries 38 Senior Aquatic Center: 2 new classes were started during the month of March, sign ins: 1,244 Gymnastics: hosted Annual Spring Fling Invitational Gymnastics Cartersville High School Storm Center, Girls Level 7/8: All Around State Champion: 1 (will compete in Regionals for GA in Orlando FL), 6 Event State Champions, 5 Regional Championship qualifiers Boys: 6 boys qualified for Regional Championship, with 4 making the GA Team they will compete in Regionals for GA in Raleigh NC Facility Rental: DP was the host location for the Atlanta Vipers Fastpitch Tournament (youth), bringing 22 teams/approx. 133 families to local businesses 8 Tee League teams, 7 Bantam League teams Little League season began Cartersville Soccer Association (CBYSA) season began

9 PUBLIC WORKS Roads/Sidewalks Last 12 Months Fiscal Year to Date FYTD Road Maintenance Work Orders Completed Pot Holes Repaired Tons of Asphalt Spread Utility Cuts Repaired Square Feet of Sidewalk Repaired 19,821 0K 10K 20K 30K 40K 50K Roadside Mowing (Lane Miles) 558 Complaints Received About Road Conditions 74 Facilities Tree Trimming Work Orders scompleted Landscaping Work Orders Completed 21 Facility Maintenance Work Orders Completed 54 Human Resources Staff Injuries (Public Works) 1

10 PLANNING AND DEVELOPMENT Development Last 12 Months Fiscal Year to Date FYTD Residential Building Permits Issued Remodel Permits Issued 36 Non residential Building Permits Issued 35 Land Disturbance Permits Issued Sign Permits Issued Inspections Performed Annexation Cases Zoning Cases Historic Preservation Cases 10 Variance Cases 12 Plan Reviews 24 Licenses New Business Licenses Issued Business Licenses Renewed 1, New Alcohol Licenses Issued Alcohol Licenses Renewed 162 Neighborhoods Code Violations Foreclosure Notices City Clerk, Connie Keeling, sworn in a new school board member Pete Alday and Richard Osborn attended HPC training in Valdosta

11 GARAGE Fleet Maintenance Last 12 Months Fiscal Year to Date FYTD Vehicles Serviced (City) Vehicles Serviced (Other) Efficiency Billable Hours (City) 1, Billable Hours (Other) 77 Billable Hours/Hours Paid 31% 0% 20% 40% 60% 80% 100% Fuel Sales Diesel Fuel Sold (City Only) 57,032 0K 20K 40K 60K 80K 100K Diesel Fuel Sold (Other) 43,023 0K 20K 40K 60K 80K 100K Unleaded Fuel Sold (City Only) 102,885 0K 40K 80K 120K 160K 200K Unleaded Fuel Sold (Other) 7,690 0K 2K 4K 6K 8K 10K

12 ELECTRIC Service Last 12 Months Fiscal Year to Date FYTD Residential kwh Consumption 57,217K 0M 30M 60M 90M 120M 150M Commercial kwh Consumption 96,749K 0M 40M 80M 120M 160M 200M Industrial kwh Consumption 247,366K 0M 80M 160M 240M 320M 400M Government kwh Consumption 7,530K 0M 3M 6M 9M 12M 15M External Source Service Outages System Failure Service Outages 15 Average Residential Rate per kwh ( /kwh) Georgia Power Residential Rate ( /kwh) Conservation o Data History Not Sufficient at this time to show year to date average. Pole Inspections Completed Walk thru Energy Audits Performed 2 Home Performance Inspections Performed Grant Dollars Paid Out $3,412 0K 3K 6K 9K 12K 15K #N/A COS review in progress. Public Safety Center job complete. North Erwin Street pole change out project in progress. Pole hardware inspection project in progress. Substation fence screening for Porter St. and Old Mill Rd. substations for aesthetics in progress. Engineering for ATCO system improvements in progress. Engineering for Mission Road system improvements in progress.

13 GAS Consumption Last 12 Months Fiscal Year to Date FYTD Residential MCF Consumption 320K 0K 200K 400K 600K 800K 1000K Commercial MCF Consumption 223K 0K 70K 140K 210K 280K 350K Industrial MCF Consumption 1,974K Reliability 0 1M 2M 3M 4M 5M Number of Service Outages 1 Cost Price per Therm $1.29 Lowest AGL Marketer Price per Therm $1.67 Maintenance a Utility Locates Performed 13,310 0K 4K 8K 12K 16K 20K Linear Miles of Right of Way Mowed 33 Service Lines Surveyed 2, Linear Miles of Main Surveyed

14 WATER & SEWER Service Last 12 Months Fiscal Year to Date FYTD Residential Water Consumption 481K 0K 200K 400K 600K 800K 1000K Commercial Water Consumption 284K 0K 100K 200K 300K 400K 500K Industrial Water Consumption 2,684K 0K 800K 1600K 2400K 3200K 4000K Cost Average Cost for 7,500 Gallons/Competitor Average 73% 0% 30% 60% 90% 120% 150% System Sanitary Sewer Overflows 0 Permit Violation Water Treatment 0 Permit Violation oato Wastewater ate Treatment e t 0 Water Samples Out of Compliance 2 Water Compliance Fines $0 Service Outages Distribution System Water Loss (Rolling Average) 10.56% 0% 5% 10% 15% 20% 25% S. Erwin St main replacement continuing between South Bridge and Leak St. Project is ahead of schedule per last project status meeting on 4/3/2012.

15 SOLID WASTE Waste Collection Last 12 Months Fiscal Year to Date FYTD Residential Solid Waste Collected per Collection Day (Tons) Commercial Solid Waste Collected per Collection Day (Tons) 18 Recycling Collected per Collection Day (Tons) Recyclables weight as a percentage of Residential solid waste collected Operations Average Number of Receptacles Collected per Route hour 95 Curbies Missed While Conducting Normal Pick up 33 Complaints Received 32 Waste Cost Landfill Expense per Collection Day Residential $631 Landfill Expense per Collection Day Commercial $497 Human Resources Staff Injuries (Solid Waste) 5

16 STORMWATER Maintenance Last 12 Months Fiscal Year to Date FYTD Catch Basins Cleaned 1, Storm Pipe Cleaned (Linear Feet) 1,995 0K 3K 6K 9K 12K 15K Ditch Cleaned/Dug Out/Mowed 10,073 0K 9K 18K 27K 36K 45K Street Sweeping Miles per Day 44 Flooding Flooding Occurances Reported

17 FIBERCOM Business Last 12 Months Fiscal Year to Date FYTD Revenue Enterprise $476K 0K 200K 400K 600K 800K 1000K Revenue City $704K 0K 300K 600K 900K 1200K 1500K Net Increase/Decrease in Customer Count (Enterprise) Net Increase/Decrease in Contract Value (Enterprise) $62K 0K 30K 60K 90K 120K 150K City Service Total Support Requests (City) 1, Cell Minutes Consumed (City) 324,701 0K 90K 180K 270K 360K 450K Customer Service Enterprise: Technical ca Issues Reported 6 Enterprise: Phone Outages Reported 21 Enterprise: Internet Outages Reported Enterprise: Billing Errors Reported Service Change Request: Add Service Service Change Request: Remove Service 7 Service Change Request: Move Service 1 Total Support Requests (Enterprise)