IVINS CITY. 55 N. Main St., Ivins, UT Tel:

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1 WELCOME TO IVINS

2 IVINS CITY 55 N. Main St., Ivins, UT Tel: Fax: NEW RESIDENT QUESTIONS and ANSWERS What are Ivins City business hours? We are open Monday through Friday, 8:00 AM to 5:00 PM. The administrative office remains open during the lunch hour, however, all other departments are closed from 12:00 PM to 1:00 PM. Does Ivins City have a website? Yes. Check our website at where you can find helpful information regarding business licenses and applications, employment opportunities, recreational activities, community calendar, City Council agendas and minutes, and much more. Does Ivins City have a newsletter and how do I get a copy? One is mailed out each month with the utility bill and a copy can also be found on our website. Our multipage newsletter covers many current events taking place in the City plus a whole range of topics of general interest to residents. Where do I order a garbage can? Call Washington County Solid Waste at for a garbage can. You can have up to two large garbage cans at no additional cost. Garbage fees are included in your Ivins City utility bill. If the garbage can(s) become damaged, contact the number above for repairs or replacement. When is garbage pickup day? Garbage is collected every Monday morning including all holidays. Have your garbage can(s) out by the curb Sunday night as the garbage trucks can come as early as 6:00 AM. If your trash is not picked up by late afternoon, call Republic Services at Are dumpsters located anywhere in the City? Dumpsters are available once a month at the top of 100 West. Dates are posted on your utility bill each month and also on our website. The gates open at 8:00 AM and are closed once the dumpsters are full so arrive early. Remember no construction materials or large items. The Washington County Landfill does accept household waste for free ( , 1200 S Landfill Rd., Washington City; Landfill Rd. starts across from Coral Canyon subdivision). Does Ivins have a place to recycle? We have binnies provided by Washington County Solid Waste located: (1) behind City Hall; (2) On Kayenta Parkway by Coyote Gulch; and (3) at 200 East between 400 and 500 South (north of Lightfoot's). Where do I get the key to my mail collection box? The Santa Clara Post Office at 1400 Chapel St, Santa Clara, has keys to the community style mail boxes. Phone: Does Ivins have a Post Office? Ivins has a satellite post office at 555 S 200 E (behind Lightfoot's Car Wash), ,and is open from 9:00 AM to 4:00 PM. The last mail pickup for the day is 2:30 PM. Does Ivins have a police department or a fire department? Yes, we have a full-time public safety department. Our law enforcement officers are cross trained as EMTs and firefighters. We are licensed for Intermediate Ambulance Transport and our fire station is staffed with EMTs 24/7. We also have a very active volunteer fire department. In an emergency please call 911. Call Washington County Dispatch at if you need to report an incident or talk to a police officer or an animal control officer. Who do I call if there is a barking, wandering dog(s) or an animal control issue in the neighborhood? Call Washington County Dispatch at and ask them to dispatch an Ivins Public Safety officer and/or Animal Control officer to your location.

3 Where do I register my vehicle and get a new driver license? Washington County DMV 100 South 5300 West Hurricane, UT or fax Where do I register to vote? Contact the Washington County Clerk-Auditor s office, 197 E. Tabernacle, St. George, UT Phone: If you get a new driver license, you can register to vote while receiving your license. For property ownership, who do I call? You can access this information online at or contact Washington County at A street light is out, who do I call? During City business hours call Public Works at , after hours call Rocky Mountain Power at (888) If possible, have the pole number (often found on the front of the pole) ready when you call. Who do I call if I want a burn permit? There are certain times of the year that burning is allowed, usually in the spring and fall. A direct line for burn permit information is: You may also call Washington County Dispatch at: Where are the local parks in Ivins? The Ivins City Park is located at Main Street and 100 North. UNITY Park is located at 200 West 400 South. For more area park locations, go to click on About Ivins and select Parks and Recreation. UTILITY ACCOUNT INFORMATION BILLING CYCLE UTILITY SERVICE Your utility service is billed on the first business day of each month for the prior month s services. Payments are due by the 20 th. There is a 5% late penalty on the balance for payments received after the 20 th. WATER DEPOSIT Please keep in mind the deposit is credited to the owner s account after 12 consecutive months of timely payments. PAYMENT OPTIONS Direct Pay Direct Pay automatically deducts the amount of your utility bill from your bank (checking or savings) account just prior to the 20th of each month. Forms are available online at and at City Hall. Online Bill Pay Go to to set up an account and make payments online US Mail Payments can made by mail to: Ivins City, 55 N Main St, Ivins, UT In Person Drop off a payment at our offices at 55 N Main St, Ivins, UT Office hours are Monday-Friday, 8:00 AM to 5:00 PM Lock Box Drop off your utility payment in our lock box behind the City Offices northeast corner A lock box is also located at the Ivins Post Office Drive-up Window There is a drive-up window on the north side of the City Offices which is open during normal business hours Your Bank's Bill Pay Set up through your bank's online banking service. We recommend allowing 10 business days for processing to avoid late payment penalties.

4 RESIDENTIAL UTILITY RATES $70.58 is the monthly flat rate fee for water, sewer, storm drain and garbage services $23.90 Water Infrastructure Water Delivery System, i.e., pumps and pipes in the ground $22.11 Sewer Infrastructure Transportation System, i.e., pumps and pipes in the ground $10.62 Storm Drain.. Infrastructure Storm Water Diversion System, i.e., pipes, culverts and aqueducts $12.20 Garbage..... Removal System Garbage Cans, Trucks and Drivers $ 1.75 Washington County Water Surcharge... Funding for Future Water Development $70.58 FLAT RATE + = $ Total Ivins Utility Bill Water Usage FOUR TIERED INCREASING RATE STRUCTURE 0 to 7,000 Gallons 7,001 to 15,000 Gallons 15,001 to 30,000 Gallons 30,000 + Gallons $1.01/1000 Gallons $1.41/1000 Gallons $1.97/1000 Gallons $2.81/1000 Gallons CALCULATED PER/1000 GALLONS USED Gallons $ Amt Gallons $ Amt Gallons $ Amt Gallons $ Amt Gallons $ Amt 1 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ WATER UTILITY QUESTIONS My utility bill is much higher than it should be. I couldn t have used that much water. What happened? Often an expected spike in usage appears in April and May as outside watering is increased. This summer time increase usually peaks in August. Pool and/or hot tub owners experience an increase in usage when these items are refilled. Leak Detector Test. Turn off all water in your home and shut off the main valve to the sprinkling system. Open up the water meter box in the corner of your property near the street. There are numbers and an orange colored star shaped dial that can be seen behind a glass face on the water meter. This star dial should not turn if all the water is off. A spinning dial indicates a leak. A leaking faucet or toilet can account for a huge increase in water usage. If the underground sprinkling system has a leak, thousands of gallons of water can disappear into the sandy soil without any indication on the surface. To check for a leak in the sprinkling system, open the main valve to the sprinkling system and see if the meter spins. If yes, the leak is in the sprinkling system. I think I have a water leak, what do I do? If the leak is between the meter and the street, the City is responsible for repairs. Please call the Public Works department at If the leak is from the meter to your home, then you are responsible to locate the leak and make necessary repairs.

5 Important Phone Numbers Emergencies EMERGENCY 911 Washington County Dispatch (Non-emergency Direct Line) Ivins City City Offices Public Works After Hours Water/Sewer (Washington County Dispatch) Building Department Parks Department Utilities Company Service Provided Baja Broadband Cable Blue Stakes Locate Buried Utility Lines CenturyLink Telephone Questar Gas Natural Gas Report Gas Leaks, Breaks, Odors Republic Services Garbage Collection Rocky Mountain Power Electricity Washington County Landfill Landfill Washington County Solid Waste Garbage Cans Schools Name Grades Coral Cliffs Elementary School Kindergarten --> Red Mountain Elementary School Kindergarten --> Vista Charter School Kindergarten --> Lava Ridge Intermediate School 6 --> Snow Canyon Middle School 8 --> Snow Canyon High School 10 --> Tuachan High School for the 9 --> Performing Arts (Charter School) Dixie State University Government Offices Department of Motor Vehicles (DMV)- Hurricane Office Drivers' License Division - Hurricane Office Post Office - Ivins (Satellite- Limited Service) Post Office - Santa Clara (Full Service) Southern Utah Health Department Washington County Burn Permits Washington County Justice Court Washington County Voter Registration Health Hospital: IHC - Dixie Regional Medical Center InstaCare: IHC - Sunset Clinic