Presented in a Let s Discuss Public Presentation on June 5, 2018 For Residential Customers

Transcription

1 Presented in a Let s Discuss Public Presentation on June 5, 2018 For Residential Customers

2 1. What utility services are offered by the City of Thomasville? 1. Electricity, Natural Gas, Water 2. Electricity, Natural Gas, Water, Solid Waste 3. Electricity, Natural Gas, Wastewater, Telecommunications 4. Electricity, Natural Gas, Water, Wastewater, Solid Waste, Telecommunications

3 1. What utility services are offered by the City of Thomasville? Correct Answer Electricity, Natural Gas, Water, Wastewater, Solid Waste, Telecommunications

4 We are joint owners of the Municipal Electric Authority of Georgia (MEAG) MEAG is a nonprofit, statewide generation and transmission organization that is recognized as one of the premier joint action agencies in the country. MEAG has a diversified energy portfolio with more than half of the energy mix coming from emissions-free generation resources. Thomasville is one of 49 owners of MEAG. Through MEAG, Thomasville is a joint owner in eight generating facilities including nuclear, coal-fired and natural gas generation plants.

5 Electric Cost Comparison City of Thomasville cents per kwh Grady EMC cents per kwh Mitchell EMC cents per kwh City of Cairo cents per kwh State Average cents per kwh All providers, 1,000 kwh, Most recent 2018 survey Source: Georgia Public Service Commission

6 Electric Service Rates Thomasville s residential cost per kwh for 1,000 kwh is cents per kwh, almost one-half a penny lower per kwh ($.0046) than the statewide average. Thomasville s rate is equal to or less than 56 of the 94 providers in the state.

7 Water Service Facts Thomasville has seven active wells and four elevated tanks served by the Floridan Aquifer. The Floridan aquifer system is one of the world's most productive aquifers and supplies drinking water for nearly 10 million people in FL, and parts of AL, GA, MS and SC. Thomasville received the Gold Award for 100 percent compliance with all Safe Drinking Water Act requirements for five consecutive years. Less than 10 percent of water systems in Georgia achieve this award.

8 Wastewater Service Facts The Sewer (wastewater) charges on a resident s bill are based on the amount of water used at their home. The charges reflect the cost associated with treating their wastewater so it can be returned as clean water back into the water system. Our Certified Wastewater Professionals must meet stringent National Pollutant Discharge Elimination System (NPDES) requirement and they are regulated by the Federal Environmental Protection Agency and the State Environmental Protection Division.

9 Natural Gas Service Facts Thomasville is a joint owner in the Municipal Gas Authority of Georgia (MGAG). o MGAG is the largest non-profit natural gas joint-action agency in the U.S., serving 79 Members in Georgia, Alabama, Pennsylvania, Tennessee and Florida and provides natural gas to more than 245,000 customers.

10 Solid Waste Service Facts City of Thomasville Utilities provides each household within the city limits with a 96 gallon garbage container. The container is emptied once a week on a regular schedule. For only $3.28 per week, our customers within the city limits will receive the following services from our Solid Waste staff each week: Pull the container to the curb Empty the container Return the container to within 6 feet of the side or back of the resident s home Dispose of residents garbage at the landfill (fees are included in your monthly charge)

11 Solid Waste Service Facts City of Thomasville Utilities provides Yard Trimming pick up for residents living inside the city limits approximately every 14 days for only $9 per month. Yard trimmings include the following: Grass cuttings Pine straw Shrub trimmings and similar vegetative matter Small limbs and trees no longer than six (6) feet in length and four (4) inches in diameter.

12 Natural Gas Service Facts Security Lights If residents want added security and peace of mind, they can have both by having a security light installed and pay only $8 per month! Thomasville Utilities will be responsible for the upkeep of the light and will replace the bulb at no charge if it goes out.

13 Myth vs Fact Residents are charged different utility rates based on their geographic location.

14 Myth vs Fact Residential Rates Myth All residential customers are billed in the same way -- based on the residential rate that is applicable to ALL residential customers. The City of Thomasville Utilities has summer rates (May October) and winter rates (November April), but they are the same for all residential customers.

15 Myth vs Fact The Christmas lights in Downtown Thomasville make everyone s electric rates increase.

16 Myth vs Fact Christmas Lights Myth - The Christmas lights do not make electric rates increase. The lights are for our community to enjoy and they are an operational cost for the City of Thomasville.

17 Myth vs Fact Smart Meters increase resident s monthly utility usage and rates.

18 Myth vs Fact Smart Meters Myth Smart meters DO NOT increase monthly usage or make utility bills go up. Over time, regular meters may lose some of their efficiency and sometimes don t measure usage correctly. Smart meters are actually a great customer service tool. Smart meters allow for better outage management information and provide the billing and customer service departments with the tools and information they need to enable them to better serve our customers.

19 Making Sense of Your Utility Bill Electricity Monthly Rate Summer (May October) First 650 kwh - $0.088 per kwh Over 650 kwh - $0.108 per kwh Non-Summer (Nov April) First 650 kwh - $0.088 per kwh Over 650 kwh - $0.078 per kwh Distribution and administrative charges: Base Charge $10.00 Minimum Monthly Residential Bill: $10.00 per meter Power Cost Adjustment & Environmental Compliance Cost Recovery 1.99 mills or.0199 cents per kwh

20 These 2 charges make up your total monthly electricity rate. Let s figure this bill: 1 st 650 kwh 650 Multiply by the rate/kwh $.088 $57.20* Multiply 124 kwh by rate $ * Multiply by PCA/ECCR $.0199 $15.40* Base Fee $10.00* Add 4 * calculations together $ $ $ $10.00 = $95.99

21 Making Sense of Your Utility Bill Water Monthly Rates Inside the city limits Base Rate (monthly minimum charge): Outside the city limits Base Rate (monthly minimum charge): ¾ and 1 $ $ Inside User Rate (monthly): Outside User Rate (monthly) $2.01 per 1000 gallons $3.11 per 1000 gallons

22 This is your total monthly water rate. Let s figure this bill: Base fee $17.09* Water/100 gallons 20 Multiply by $.201 $4.02* Add 2 * calculations together $ $4.02 = $21.11

23 Making Sense of Your Utility Bill Sewer Monthly Rates Inside the city limits Base Charge $23.63 (Minimum Charge) All Consumption $3.203 per 1000 Gallons Outside the city limits Base Charge $35.44 (Minimum Charge) All Consumption $4.808 per 1000 Gallons

24 This is your total monthly sewer rate. Let s figure this bill: Base fee $23.63* Water/100 gallons 20 Multiply by $.3203 $6.41* Add 2 * calculations together $ $6.41 = $30.04

25 This is your total monthly refuse (garbage) rate. This is for once a week garbage pick up and landfill disposal fees.

26 This is your total monthly yard trimming rate.

27 Did you know? It s up to you! You can have your CNS services billed on a separate bill with a different due date than your utility bill if you need to for your budget. You can make multiple payments throughout the month as long as your total is paid by the due date. Bills are due 18 days from the billing date.

28 Did you know? City of Thomasville Utilities offers several ways for residents to pay their monthly bill. Bank Draft By phone using the automated payment system In person at the Payment Center Online at Thomasville.org Using the City of Thomasville Utilities mobile app

29 Ways to Save Budget Billing Allows customers to pay a set amount based on the average of their annual utility usage. Customers know what their bill will be each month for 12 months. Free Energy Audits - The City of Thomasville provides a free energy audit upon request to help you identify the ways you can save energy and lower your utility bill. Smart Choice Discount - When you choose to have all of your utility services with the City of Thomasville, you are rewarded with monthly savings.

30 Ways to Save Natural Gas Rebate Program - Eligible customers are: Single family residential construction or residential customers converting from alternative fuels. To qualify for rebates, the customer must install at least one (1) year-round natural gas appliance. Customers can receive up to $700 per individual address. On-Bill Financing Program Provides low-cost funding to residential homeowners who live in their home for the purchase and installation of energy efficient equipment and home energy efficiency improvements.

31 Top 10 Easy and Affordable Home Energy Efficiency Tips As temperatures heat up this summer, remember that energy efficiency can keep you cool while saving money and preserving the earth's energy resources. The average U.S. household will spend about $2,100 on home energy this year, according to calculations based on May data from the U.S. Department of Energy. But you can spend less with these City of Thomasville Utilities simple yet effective home energy tips. 1. Set your thermostat to 78 F in the summer and 68 F in the winter. Every degree of extra heating or cooling will increase energy usage 6 to 8 percent. That means if your bill for electricity is $100 with your thermostat set at 78 F, you will pay $6 to $8 more per degree per month for every degree you lower the thermostat, i.e., 77-$108, 76 -$116, 75-$124, etc. 2. Install a programmable thermostat to save up to 10 percent on cooling and heating costs. (Average cost to install is around $25)

32 Top 10 Easy and Affordable Home Energy Efficiency Tips 3. Use your window shades or curtains. Close blinds or curtains on the sunny side in summer to keep out the hot sun, and open them in winter to bring in warm rays. 4. Turn off all lights, appliances and electronics not in use. A power strip can help turn off multiple items at once. Turning off just one 60-watt standard bulb before you leave the house for the day can save about $15 per year per bulb. (Think how many light bulbs you have in your home. Sometimes the simplest things are really effective!) 5. Fix Leaking Toilets and Sinks: Leaking toilet uses 21,600 gallons/mo 216 x.201 = $43.42/mo Dripping faucet uses 10,800 gallons/mo 108 x.201 = $21.71/mo

33 Top 10 Easy and Affordable Home Energy Efficiency Tips 6. Change to new and improved light bulbs. LEDs use 90 percent* less energy than standard bulbs, saving you more than $80 in electricity costs per bulb over its lifetime, and can last up to 15 times longer. * Source: ENERGY STAR ( The City of Thomasville has begun installing LED street lights and traffic lights to help reduce usage and save money! 7. Clean or change filters regularly. A dirty furnace or A/C filter will slow down air flow and make the system work harder to keep you warm or cool.

34 Top 10 Easy and Affordable Home Energy Efficiency Tips 8. Reducing water heater temperature to 120 F can cut energy use in half. Wrap the water storage tank in a specially-designed blanket to retain the heat. 9. Wash clothes in cold water to save approximately $63 a year based on average usage. 10. Look for the Energy Star label, the government s symbol of energy efficiency, on a wide range of consumer products to save up to 30 percent on related electricity bills.

35 Online Tips & Tools Ways to Save Access energy efficiency tips and tools, such as energy calculators and interactive energy home models to identify money-saving methods. These are available on our website: Thomasville.org Mobile App - The City of Thomasville has launched a mobile app to make doing business with us easier and more convenient. You can download the app through your app store by searching for City of Thomasville Utilities. The app is available for ios and Android. View and pay your utility bill View your payment history View your account usage

36 Online Tips & Tools Ways to Save Tville TextAlert is a new service offered by the City of Thomasville Utilities that allows customers to report electric outages and receive updates on outages through text messages on their mobile phone or device. Tville TextAlert is a free service offered by the City of Thomasville for utilities customers. Normal message rates and data fees by customer s phone carrier may apply. Simply text these commands to to report and inquire about electric outages in your area. Text TVILLE to opt in to the Tville TextAlert Text OUT to report an electric outage Text STATUS to learn the status of your outage Text STOP to opt out of the service Text HELP for a list of command words 85700

37 New Statement Design (Coming Soon)

38 Questions? Thank you for the opportunity to serve you!