TransPennine Express. For any feedback you may have, good or bad, about our service, we have a variety of ways you can get in touch:

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Carmella Hubbard
6 years ago
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Gt in touch TansPnnin Expss Custom Rpot Fo any fdback you may hav, good o bad, about ou svic, w hav a vaity of ways you can gt in touch: Ou wbchat wbfom tpxpss.

1 Gt in touch TansPnnin Expss Custom Rpot Fo any fdback you may hav, good o bad, about ou svic, w hav a vaity of ways you can gt in touch: Ou wbchat wbfom tpxpss.co.uk Tlphon o ou Facbook pag TPExpssTains Wit to us Custom Rlations TansPnnin Expss ADMAIL 3878 FREEPOST Manchst M1 9YB Wint 2017

Dliving fo ou customs fo th Noth It s now bn mo than 18 months sinc w statd ou jouny as th nw TansPnnin Expss, with ou vision to tak th Noth futh.

In May, th will b a majo timtabl chang, maning mo svics, btt liability impovd connctivity.

Although w a woking had towads ths milstons, that hasn t stoppd us fom dliving som big impovmnts in ou fist 18 months: W a cuntly dliving ou 32 million invstmnt in ou Class 185 flt of tains.

4 million invstmnt in Hull Paagon Station will b compltd in aly 2018 maning btt custom infomation, impovd waiting facilitis nw shops 2017 a ya, h sy u b y v a It s bn : th highlights just som of way,

on ou Class 350 lctic tains, ou upgadd Class 185 tains I m poud of th things that w v alady dlivd fo ou customs, but I know th is mo to do to giv th Noth th tain svic it dsvs, I am looking fowad to

W hold gula custom foums will continu to do so to mak su that w can captu you fdback. On th back of this pot you ll find all th diffnt ways you can gt in touch with us.

fubis y Th majo l b compltd b il all w 29 Tain tavl to o fom Scotl Glasgow W v patn d with th mo young Pinc s Tus t to hlp gt p th popl opl into wok. W v mpl full-tim fom ou fist sch oyd m.

Yam Dalington Oxnholm Lak Distict Nothallt on Scabooug Thisk Sam h Malton Lancast Yok Pston Lds Dwsbuy Huddsfi ld Wigan Noth Wstn Gafoth Slby South Milfod Howdn Piccadilly Stalybidg Manchst Stockpot

indd Bough Hull Scunthop Victoia Bichwood Livpool Waington Livpool South Pakway Do Doncast Habough Bantby y Madowhall Shffild Fist Class tain tavl in th noth of Engl sb im G wn s To p o th Cl 39 In

2 Dliving fo ou customs fo th Noth It s now bn mo than 18 months sinc w statd ou jouny as th nw TansPnnin Expss, with ou vision to tak th Noth futh. W a now on th cusp of som majo impovmnts fo ou customs in th Noth, w a woking towads gtting vything ady fo In May, th will b a majo timtabl chang, maning mo svics, btt liability impovd connctivity will also b th ya that w intoduc th fist of th flts of b nw stat-of-th-at int-city tains, which ally a somthing spcial, impotantly man many mo sats. Although w a woking had towads ths milstons, that hasn t stoppd us fom dliving som big impovmnts in ou fist 18 months: W a cuntly dliving ou 32 million invstmnt in ou Class 185 flt of tains. On tain is bing upgadd vy wk, all th flt will b compltd by July 2018 Ou 1.4 million invstmnt in Hull Paagon Station will b compltd in aly 2018 maning btt custom infomation, impovd waiting facilitis nw shops 2017 a ya, h sy u b y v a It s bn : th highlights just som of way, W hav intoducd b nw svics, such as nw dict tains btwn Nwcastl Manchst Aipot, fom Dcmb 2017 mo svics btwn Manchst Edinbugh Glasgow W hav intoducd f, fast Wi-Fi ou nw on-boad nttainmnt systm, Exstam, on ou Class 350 lctic tains, ou upgadd Class 185 tains I m poud of th things that w v alady dlivd fo ou customs, but I know th is mo to do to giv th Noth th tain svic it dsvs, I am looking fowad to dliving this with my collagus in th months yas to com. As v, plas do lt us know any thoughts that you hav on ou svics ou plans. W hold gula custom foums will continu to do so to mak su that w can captu you fdback. On th back of this pot you ll find all th diffnt ways you can gt in touch with us. Thank you, Lo Goodwin Managing Dicto TansPnnin Expss wll tains is lass 185 C u o f hmnt o July fubis y Th majo l b compltd b il all w 29 Tain tavl to o fom Scotl Glasgow W v patn d with th mo young Pinc s Tus t to hlp gt p th popl opl into wok. W v mpl full-tim fom ou fist sch oyd m. 59 Fist Class tain tavl to o fom Scotl und Edinbugh Haymakt RAILCARD USE RS 20% OF F (SENIOR RAILCAR D AND TWO TOGETH ER) Lockbi Nwcastl Calisl Chst-l-St t Duham Pnith Noth Laks Middlsbo ugh Thonaby Yam Dalington Oxnholm Lak Distict Nothallt on Scabooug Thisk Sam h Malton Lancast Yok Pston Lds Dwsbuy Huddsfi ld Wigan Noth Wstn Gafoth Slby South Milfod Howdn Piccadilly Stalybidg Manchst Stockpot Manchst Aipot 19 Tain tavl in th noth of Engl Club 55 DL 6pp Laflt.indd Bough Hull Scunthop Victoia Bichwood Livpool Waington Livpool South Pakway Do Doncast Habough Bantby y Madowhall Shffild Fist Class tain tavl in th noth of Engl sb im G wn s To p o th Cl 39 In Sping an d Autumn w an ou Club 55 p omotion, maning cu stoms who a ag d ov can x 55 o plo th Noth with gatly discountd fas GLORY DAYS OUT *Tms conditions th tim thy apply. Opn a tavll to Expss svic ing fo joun anyon agd 55 yas o ov ys that a s. Availabl 20/11/2016 at wholly on fo outwa TansPnnin d tavl btw Expss svic tun jounys n 19/09/ within on s timd to 2016 month on at anytim dpat at on wk any TansP o aft nnin nds. a station, onlin at tpxp Tickts a picd 09:30 Monday to Fiday an unstaf fd on a two zon ss.co.uk/clu station. Railca systm. Buy b55 o on Togth th tain if d at discount appli Railcad hold tavlling o changs. s fom Ncta pointss ov th ag of 55. fo Snio, Disabld Full tms o Two 10 Admin a only availab condit f fo fund l at tpxp ions at tpxp This off s is not valid ss.co.uk/clu in conjunctionss.co.uk/club55. b55. with any oth off o pomo tion. WITH CLUB55* YOU CAN GET OUT AND MAKE NEW MEMORIES FROM JUST 19 FROM THE 19TH SEPTEMBER TO THE 20TH NOVEMBER. BOOK NOW AT TPEXPRESS.CO.UK/CLUB55 1 cs who. appnti n nw th in Sptmb v s n o No kn W v ta ols acoss th in statd 26/09/2016 statd ains hav flts of t bodyshll fom w n u o f a All th o h pictu h is 397 EMUs..T to b built flt, ou CAF Class d ou scon 10:47 W bca m Ganad th sponso fo showcas a Bods ITV wath in th gio som of amazing ns, allowing us to placs w can ta you aco ss th No k th.

Stana Ay Stana Kilmanock Dund, Pth, Abdn Invnss Glasgow Qun Stt Mothwll Castais Dumfis Wokington Whithavn Dund, Pth, Abdn Invnss Baow-in-Funss Rail svics opatd by TansPnnin Expss Rail svics opatd by

Willows Waington Bank Quay Choly Wigan Wallgat Dunba Blackbun Bolton Cw, Bimingham Nw Stt London Euston Clitho Ilam Bunly Oxfod Road Rochdal Cw, Bimingham Nw Stt London Euston Bwick-upon-Twd Coln

Coss Gats Gafoth Do & Totly Hatlpool Castlfod Rothham Dby, Nottingham London St.

3 Stana Ay Stana Kilmanock Dund, Pth, Abdn Invnss Glasgow Qun Stt Mothwll Castais Dumfis Wokington Whithavn Dund, Pth, Abdn Invnss Baow-in-Funss Rail svics opatd by TansPnnin Expss Rail svics opatd by oth tain companis Aipot Haymakt Windm Mocamb Hysham Pot Blackpool Noth Blackpool South Southpot Lludno Holyhad Gang-ov-Ss Omskik Kikby Chst St Hlns Cntal Widns St Hlns Junction Runcon Nwton -l- Willows Waington Bank Quay Choly Wigan Wallgat Dunba Blackbun Bolton Cw, Bimingham Nw Stt London Euston Clitho Ilam Bunly Oxfod Road Rochdal Cw, Bimingham Nw Stt London Euston Bwick-upon-Twd Coln Hxham Skipton Stok-on-Tnt, Bimingham Nw Stt London Euston Chinly Halifax Ilkly Bishop Auckl Badfod Fost Squa Badfod Intchang Alnmouth Mopth Haogat Wakfild Wstgat Sundl Wakfild Kikgat Bansly Stockton Coss Gats Gafoth Do & Totly Hatlpool Castlfod Rothham Dby, Nottingham London St. Pancas South Milfod Conisbough Mxboough Gool Thon South Hatfild & Stainfoth Kik Sall Gosmont Howdn Cowl Althop Whitby Gilbdyk Ptboough London Kings Coss Bvly Baton-on-Humb Lincoln Bidlington Habough W v alady mad som good impovmnts to ou cating, including making th svic availabl on mo outs than v bfo. Fom 2018 w ll b looking at mo ways to impov ou off to you. Hopfully you v now sn ou fantastic fubishd tains on you tavls. Th fubishmnt pogamm will b don by July 2018 cuntly on nw tain is bing upgadd vy wk. W now hav f, fast Wi-Fi at all 19 of ou stations. WHERE ARE WE UP TO? 2016 Impovd cating povisions thoughout 2016 EARLY 2017 Rfubishmnt stats on xisting tains to lik nw stad 2017 F Wi-Fi at all 19 TPE stations Majo invstmnt in mobil smat tickting Flt Timtabl W hav succssfully intoducd mobil tickting on som of ou outs. W hav bn woking closly with oth tain opatos although th hav bn a fw poblms to ovcom w will b abl to off mobil tickting acoss all TPE outs by th nd of Fbuay Custom Expinc Impovmnts Ntwok Rail Pojcts Glasgow Cntal LATE 2017 Mobil tickts on all TPE outs Th Odsall Chod constuction was compltd ahad of schdul on Thusday 9 Novmb. W will stat to un tains ov th Chod fom May 2018 maning lss congstion a btt-connctd Manchst. Ky: Edinbugh Lockbi Calisl Pnith Noth Laks Livpool Lim Stt Livpool South Pakway Lancast Wigan Noth Wstn Oxnholm Lak Distict Pston Bichwood Waington Cntal Manchst Aipot Manchst Victoia Manchst Piccadilly Stockpot Huddsfild Chst-l-Stt Stalybidg Nwcastl Duham Dalington Dwsbuy Nothallton Lds Thisk Middlsbough Thonaby Yam Madowhall Yok Slby Doncast Malton Scaboough Sam Bough Bantby Scunthop 2020 Hull Gimsby Town Clthops 2018 LATE 2017 Odsall Chod Viaduct, hlping to as congstion by conncting Manchst Piccadilly, Manchst Victoia Manchst Oxfod Road 2019 JUL 2018 On boad nttainmnt systm on all tains B nw stat-of-th-at caiags tains W officially launchd Exstam, ou on-boad nttainmnt systm Wi-Fi, in Octob W had th hlp of Kistian Nain, who plays Hodo in Gam of Thons, which fatus on th nttainmnt systm. Livpool-Nwcastl svic xtndd to Edinbugh Opat a dict Livpool- Glasgow svic Manchst Aipot-Yok svic xtndd to Nwcastl A stadisd timtabl, maning a wkday svic svn days a wk Six TPE tains an hou btwn Manchst Lds All th of ou nw flts of tains a now bing built, th fist to b intoducd, ou CAF Mk5a Coachs, a wll undway, on tack to b intoducd in W still on tack to intoduc ou sixth svic an hou btwn Manchst Lds fom May Elswh, fom Dcmb 2017 w will intoduc 13 b nw svics btwn Manchst Edinbugh/ Glasgow.

Impoving infomation fo you Woking fo you Acoss all 19 of ou stations, on-boad all ou tains, w a making big changs to ou infomation systms, basd on you fdback, to mak su that w povid cla, accuat

Th nw systm, supplid by Woldlin Linbook, is cuntly bing implmntd acoss ou stations, onc fully opational will bing upgads including tain gaphics which show: th fomation of a tain, showing which caiag

4 Impoving infomation fo you Woking fo you Acoss all 19 of ou stations, on-boad all ou tains, w a making big changs to ou infomation systms, basd on you fdback, to mak su that w povid cla, accuat up-to-dat infomation. W a dliving an invstmnt of 2 million into nw Custom Infomation Systms which a th scns you s in station concouss on th platfoms. Th nw systm, supplid by Woldlin Linbook, is cuntly bing implmntd acoss ou stations, onc fully opational will bing upgads including tain gaphics which show: th fomation of a tain, showing which caiag is wh how busy it is, whlchai accss, th location of Fist Class. Th nw LED scns will also us whit txt as opposd to yllow, which is much asi to ad. Kping th ailway opating ou customs moving quis diffnt businsss to wok togth acoss a vaity of aas. W wok closly with Ntwok Rail oth Tain Opating Companis (TOCs) to mak this happn. H in th Noth, w know that ou customs vy gulaly us both TPE Nothn tains stations, intact with ou staff. In cognition of this, w hav stppd things up by signing an official concodat agmnt to mak su w ally a woking as closly togth as possibl to bnfit ou customs. Both TPE Nothn hav vy simila visions, which ss both companis dliving a lot of invstmnt to tansfom ou ailway ultimatly dliv th xcllnt svic that th Noth dsvs. You ll also stat to ha nw announcmnts on ou tains fom Mach Nil Rudd, on of ou On-Boad Svic Manags fom Hull, Caolin Josphs, on of ou conductos fom Clthops (pictud), won th TPE wid intnal comptition to giv ou tains a nw voic. Th concodat has alady had som al, pactical bnfits fo ou customs. Fo xampl, th hav bn sval wknds in th past fw months wh Huddsfild station has bn closd fo signalling wok, w wokd togth to implmnt a joint ail placmnt bus plan to giv ou customs as good a tavlling xpinc as possibl givn th cicumstancs. Futh to this, it has now bn agd though th patnship that Nothn Tavl Saf Offics will patol TPE svics as a pat of thi dutis. Going fowad, th concodat will s th two companis woking togth to impov pfomanc though joint pfomanc focus wks, looking at th potntial of intoducing tickt bais at Hull possibl oth locations.

Upgading ou ailway Th Gat Noth Rail Pojct Ou tagts Blow w hav povidd updats on how w v don in th last six months of TansPnnin Expss, w v compad it to th sam tim fam in th pvious ya.

5 Upgading ou ailway Th Gat Noth Rail Pojct Ou tagts Blow w hav povidd updats on how w v don in th last six months of TansPnnin Expss, w v compad it to th sam tim fam in th pvious ya. You can also tack ou pogss mo gulaly at tpxpss.co.uk Odsall Chod, Manchst Th Odsall Chod has now bn built, was officially complt, wll ahad of schdul on Thusday 9 Novmb Th Chod, which TPE will stat to un tains ov fom nxt ya, is a nw sction of ailway which will connct Manchst Victoia, Oxfod Road Piccadilly stations fo th fist tim. Th wok is pat of Ntwok Rail s 1bn+ Railway Upgad Plan fo th Noth, which will impov connctions in th gion as wll as ducing th amount of congstion cuntly sn at Manchst Piccadilly by a quat. Odsall Chod, Manchst Livpool City Rgion Livpool is gtting a tansfomation. 340m is bing invstd into th Livpool City Rgion, which fo Livpool Lim Stt will man two nw dict TPE svics fom 2019, a modlld concous, long, saf platfoms impovd facilitis. Following two wks of woks in Sptmb/Octob 2017, futh woks will tak plac in Dcmb 2017 Summ 2018, maning that som jounys may b disuptd. Livpool is opn fo businss, but mak su you chck bfo you tavl by at Svic Pfomanc W wok had with Ntwok Rail oth opatos to impov ou svic pfomanc. W a always monitoing ou pogss publish how w doing on ou wbsit W also tack how many of ou svics actually aiv at th ight tim. Th ail industy masu fo pfomanc is th Public Pfomanc Masu (PPM), which mans that a svic is countd as on tim if it aivs within tn minuts of th schduld aival tim. Howv, w undst that this is not a tu masu of liability, so w a woking had to impov ou Right Tim pfomanc masu, which tacks how many of ou tains aiv at thi dstinations within 59 sconds of ou aival tim. W also tack how many of ou svics a canclld significantly lat (ov 30 minuts lat at dstination) though a masu calld CaSL. H s how w v don in th last six months (Apil 2017 Octob 2017), how it compas to th sam tim fam a ya ago (Apil 2016 Octob 2016). Apil 2017 Octob % 56.20% 99.38% 96.23% 4.37% Public Pfomanc Masu Mo than 90% of ou tains an on tim as masud by th industy pfomanc masu, which is dfind as aiving within 10 minuts of th timtabl. In th sam piod a ya ago w achivd 90.00%. Right Tim Th Right Tim masu looks at tains which aiv within 59 sconds on thi schduld aival tim. In th sam piod a ya ago w achivd 54.60%. Shot fomations Ov th last six months mo than 99.38% of ou tains opatd with thi quid caiag fomation. In th sam piod a ya ago w achivd 98.31%. Cancllations W hav opatd ov 39,608 tains in th last six months; just ov 3.7% w canclld. In th sam piod last ya w an ov 39,959 svics, with just ov 4.1% canclld. CaSL 4.37% of ou svics w canclld o aivd ov 30 minuts lat at thi dstination in th last six months. In th sam piod last ya that figu was 4.78%.

6 To impov ou pfomanc w hav intoducd out pfomanc impovmnt packs, which outlin xactly wh w v had issus on a paticula out, what spcific actions ou collagus can tak to hlp mitigat th poblms. Woking with Ntwok Rail Nothn, w hav also statd pfomanc focus wks. This givs collagus fom TPE, Nothn Ntwok Rail th chanc to submit any idas thy hav on impoving pfomanc fixing any snags that thy s on a daily basis. Ths idas a thn tialld thoughout th wk to s what impact thy hav, if succssful how thy can b implmntd pmanntly. In addition to this w also cay out ou own shadow NRPS thoughout th ya. Basd on th sults, w will continuously impov ou svics fom what ou customs a tlling us. In th latst suvy, th top th aas wh ou customs w most satisfid w: Tickt Offic Hous Ou tickt offics hav bn opn fo 99.9% of th hous thy should b. Custom Satisfaction Th sults a in Stations Tains Punctuality Povision of infomation about tain tims/platfoms Clanlinss of th insid of th tain 91% 85% 82% UP UP UP Ovall satisfaction sco: 86% Povisions of infomation about tain tims/platfoms, hlpfulnss attitud of th staff on th tain, how a qust to station staff was hld Ou customs hav infomd us that th top th aas wh thy w last satisfid w: Punctuality Rliability of th tain 6 % 3 % 5 % on Sping 2016 on Sping 2016 on Sping 2016 Quality of Wi-Fi at stations, ca paking facilitis, toilts at stations W a dlightd to s that satisfaction with stations tains sinc this tim last ya has impovd, howv ou ovall satisfaction with jounys has slightly ducd. W always looking at how w can impov this ya w hav implmntd additional sating at Lds station. W a also woking on a campaign to impov toilt liability on tains, w a invsting in nw Custom Infomation Scns, w hav impovd ou tickt vnding machin functionality. Masu Tagt TPE Rsult Wast disposal Non-Taction Engy (Total lcticity, gas oil usd fo stations offics) 90% cycld o ppad fo -us zo to lfill by 31/3/2018 2,507,718.8 kwh Apil Octob 2017 Wat Us 17,632.7 m³ Apil Octob 2017 Taction Engy (Cabon missions p vhicl kilomt fo th combind flts of both disl lctic tains) Fault Rpoting W hav st up a systm so you can quickly asily pot any faults you may hav noticd on ou tains o at ou stations. In th pvious six months w hav civd fiv station fault notifications nin tain fault notifications, with most faults solvd within fiv woking days. W also civd 52 suggstions. Accssibility Bookd Assistanc W v intoducd a pocss to accuatly tack how many bookd assistancs hav not bn caid out, th asons fo this. W a also monitoing how many un-bookd assists a povidd at ou stations. In th last six months (Apil 2017 Octob 2017) w civd ight complaints p 1000 custom jounys fo faild assistanc. Custom Complaints W hav cntly addd a Wb Chat function as a nw way of contacting ou Custom Rlations tam. This has histoically only bn availabl to customs with Wb Suppot issus, but can now b usd fo any custom quy. This svic allows customs to gt an instant spons fom ou ddicatd tam. W continu to push Dlay Rpay mssags out to ou customs via onboad announcmnts hav sn a stady incas in th numb of claims that w civ. W hav achivd ou Complaints tagt in th fist half of th ya, w a 660 btt than focast. Ou ovall % of cass closd within 20 days in th fist half of th businss ya is 100%. Envionmntal Pfomanc Apil Octob 2017 Th hadlin nvionmntal impact masu in th passng tanspot industy is cabon missions p passng kilomt. TPE s pfomanc fo Apil Octob was gco₂/pkm*, this compas to gco₂/pkm fo 2016/17. Th tabl blow shows TPEs pfomanc against fanchis tagts kgco₂/vkm Apil Octob 2017* * Basd on bid vhicl ful fficincy tagts updatd fo latst vhicl dploymnt plans as of Apil * Gams of Cabon Dioxid quivalnt p passng kilomt. 94% cycld o ppad fo -us 6% to lfill Apil Octob ,916,198.9 kwh 24,274 m³ kgco₂/vkm

Straw-necked Ibis Threskiornis spinicollis (THRESKIORNITHIDAE)

Straw-necked Ibis Threskiornis spinicollis (THRESKIORNITHIDAE) Bid Rpot Thkioni pinicolli (THRESKIORNITHIDAE) 1 July 1981-3 Jun Scop of Rcod - All uvy xcpt Gadn Bid Suvy Condition fo u Th data and copyight and oth intllctual popty ight in th data a and hall main th