FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile
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1 FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile
2 CONTENTS INTRODUCTION 02 CORPORATE TEAM 03 DEALERSHIP LOCATIONS 04 EXPERIENCE AND EXPERTISE 06 DEALERSHIP AWARDS 07 FACILITIES AND RESOURCES 11 FUTURE INSIGHT 12 STRENGTH AND DIVERSITY 13 1
3 ABOUT THE TONY WHITE GROUP THE TONY WHITE GROUP IS A PROGRESSIVE ORGANISATION THAT CONTINUOUSLY STRIVES FOR INDUSTRY BEST PRACTICE. WE EMBRACE THE LATEST TECHNOLOGIES, QUICKLY ADAPT TO INDUSTRY CHANGES ALL WHILST MAINTAINING OUR FOCUS ON CUSTOMER SATISFACTION AND OVERALL GROWTH WITHIN THE GROUP. For the past 30+ years we ve consistently expanded our dealerships and encouraged achievement through outstanding support and hands on assistance. The Tony White group began in Melbourne with Tony serving as a Dealer Principal. Since then our growth has increased exponentially with us now having dealerships situated up and down the east coast of Australia from from Launceston in Tasmania all the way through to Cairns making us one of Australia s largest privately owned automotive dealership groups. The advantage of a privately owned company is that there is never any delay waiting for a board of directors to deliberate on a decision. When a decision is required, there is immediate, decisive action from the owners and management team ensuring improved efficiency and productivity for our busy dealerships. At Tony White Group we pride ourselves on our ability to offer you, our customer the benefits of dealing with a large group whilst providing the flexibility and personalised experience that only a private owned business can offer. In addition, as a privately-owned group, the culture and values of our business attracts the very best industry candidates when we are filling positions and make the Tony White Group dealerships a desirable place to work. 2
4 TONY WHITE GROUP CORPORATE TEAM Tony White is a successful entrepreneur who has established and operates multiple dealerships throughout Australia. Tony holds a degree from Monash University in Economics and Accounting and has grown his organisation from a single Melbourne dealership to 30+ dealerships spanning as far south as Launceston in Tasmania to Cairns in Far North Queensland. Tony enjoys his downtime with his wife and three children. Tony is supported by a corporate team of experienced, like-minded professionals, which provide a platform for the Tony White Group to grow and prosper; Sam Pagano Group Financial Controller/Company Secretary Julia White Group Financial Accountant John Muchow Group Manager - Fixed Operations John Sayers Group Manager - Finance & Aftermarket Christo Filmalter Group Accountant/Internal Auditor Sandeep Jayakumar Group Dealership Internal Auditor Beth Rands Corporate Support Officer Doug Hoey Group Manager - IT Brian Cao Senior Systems Administrator - IT Andrea Romano Senior Systems Administrator - IT Sean Drury Senior Systems Administrator - IT Heath Worrall Group Manager - Digital Marketing Bob Scholz Group Manager - Human Resources & WHS 3
5 ABOUT THE TONY WHITE GROUP Our 30+ dealerships represent 40+ brands from luxury to affordable, passenger vehicles, commercials, trucks & motorbikes, we do it all. DEALERSHIP ADDRESS FRANCHISES Trinity Auto Group - City Cnr. Florence & McLeod Streets, Cairns, QLD Trinity Auto Group - Earlville 455 Mulgrave Road, Cairns, QLD Subaru, Mahindra Trinity Auto Parts & Service Centre - Earlville 84 Ishmael Road, Cairns, QLD General Fleet Reef City Motors 30 Blain Drive, Gladstone, QLD Byrne Ford - Sales Gympie Road, Kedron, QLD Ford Byrne Ford Service & Parts Supercentre 501 Bilsen Road, Geebung, QLD Ford, General Fleet & Truck Byrne Ford - Service 18 Glentanna Street, Kedron, QLD Ford Bellbowrie Motors Cnr. Pacific Highway & Halls Road, Coffs Harbour, NSW Illawarra Toyota - Albion Park Cnr. Princes Highway & Miall Way, Albion Park Rail, NSW Toyota Trucks - Hino, Fuso Illawarra Toyota - Wollongong Flinders Street, North Wollongong, NSW Toyota Wilsons Holden 4 Miall Way, Albion Park Rail, NSW Holden Albion Park Mitsubishi 4 Miall Way, Albion Park Rail, NSW Mitsubishi Ford, Honda, Kia, Land Rover, Jaguar, Mercedes Benz, Renault, Suzuki Motorcycles - Kawasaki Chrysler-Jeep, Dodge, Ford, FPV, Honda, Isuzu Ute, Kia, Subaru, Suzuki Abarth, Audi, Chrysler-Jeep, Dodge, Fiat, Jaguar, Land Rover, Nissan,Skoda, Suzuki Blacklocks - Lavington Cnr. Wagga & Kaiters Roads, Lavington, NSW BMW, Isuzu Ute, Jaguar, Land Rover Blacklocks - Wodonga 190 Melbourne Road, Wodonga, VIC Ford Blacklocks Motorrad Cnr. Hume Highway & Kaitlers Road, Lavington NSW BMW Motorbikes Blacklocks Trucks 190 Melbourne Road, Wodonga, VIC Isuzu, Iveco, International South Morang Motors 460 McDonalds Road, South Morang, VIC Holden, Mitsubishi Northern Motor Group Grimshaw Street, Bundoora, VIC Abarth, Alfa Romeo, Chrysler-Jeep, Dodge, Fiat, Fiat Commercial, Kia, Nissan, MG 4
6 ABOUT THE TONY WHITE GROUP Our 30+ dealerships represent 40+ brands from luxury to affordable, passenger vehicles, commercials, trucks & motorbikes, we do it all. DEALERSHIP ADDRESS FRANCHISES Northern Motor Group - Concord 1 The Concord, Bundoora, VIC Isuzu Ute Watson Holden 413 Grimshaw Street, Bundoora, VIC Holden, HSV, Renault Brighton Holden/Mitsubishi 67 Nepean Highway, Elsternwick, VIC Holden, Mitsubishi Mornington Holden 976 Nepean Highway, Mornington, VIC Holden Peninsula Honda 907 Nepean Highway, Mornington, VIC Honda Westernport Holden 2041 Frankston-Flinders Road, Hastings, VIC Holden Traralgon Auto Group 1 Princes Highway, Traralgon, VIC Hyundai, Nissan, Toyota Valley Motor Group Cnr. Princes Highway & Coonoc Road, Traralgon, VIC BMW, BMW Motorrad, Ford, Honda, Kia Local Motor Group - Invermay Invermay Road, Invermay, TAS Mazda, Jeep, BMW, Mitsubishi, Honda Local Motor Group - Kings Meadows 80 Hobart Road, Launceston TAS Audi, Toyota Local Motor Group - Devonport 81 Best Street, Devonport, TAS Mazda Local Motor Group - Burnie 147 Bass Highway, Burnie, TAS Mazda 5
7 UNMATCHED SALES EXPERIENCE AND EXPERTISE HOW DOES DEALER OF THE YEAR SOUND TO YOU? At Tony White Group the vast majority of our dealerships have won this prestigious award. Not only are many of our dealerships fortunate enough to have won many coveted industry awards, but they are also recognised as some of the most established dealerships in the country. Our Dealer Principals boast hundreds of years combined experience and continually increase sales year on year. As our Dealer Principals well know, these achievements are hard earned and require the support of not only the dealership personnel, but also enduring support from the corporate team. Whether it is Dealer of the Year, Grand Masters, Chairman s Award or something else entirely, we have assisted our dealerships in this achievement. With the Tony White Group, anything is possible. Customer focus and ultimately customer satisfaction is core to our culture. Our dealerships are encouraged to place the needs of our customers at the forefront of everything we do. This customer focused culture increases customer satisfaction and thereby increases customer loyalty and retention. Through our support in Sales, Accounting. Finance, IT, Parts and Service our dealerships are able to exceed both customer and manufacturer expectations all whilst adorning the dealership walls with our hard won industry accolades. 6
8 TONY WHITE GROUP, DEALERSHIP AWARDS DEALERSHIP LOCATION AWARDS Blacklocks Group Lavington (VIC) Isuzu Ute Australia: Top 20 Dealer Of The Year (12Th Place) Isuzu Ute Australia: Top 10 Dealer Of The Year (4Th Place) Isuzu Ute Australia: 500 Club Isuzu Ute Australia: Top 10 Dealer Of The Year (7Th Place) Isuzu Ute Australia: Top 10 Dealer Of The Year (10Th Place) Brighton Holden Brighton (VIC) Holden Australia: Grand Master Dealer (Metro) Holden Australia: Number One Metro (Vic) Used Car Sales Manager & Holden Guild - Damien Bloore Brighton Mitsubishi Brighton (VIC) Mitsubishi Australia - Diamond Fleet Award 2018 Mitsubishi Diamond Service Award Mitsubishi Australia - Customer Experience Award Millenial Dealer 2018 Millenial Dealer 2017 Mitsubishi Australia: Number One Metro (Vic) Retail Sales Volume Dealership /2017 Mitsubishi Australia: Diamond Metro (Vic) Service Department & Service Manager - Jeff Bilston -2016/2017 Mitsubishi Australia: Two Sales Team Members In Highest Six For Sales Volume Nationally - Ken & Darren Byrne Ford Kedron (QLD) Ford Australia: Sales Club Award , 2014, 2015, 2016 Ford Australia: Service Master Dealer & 2016 Illawarra Toyota Illawarra & Wollongong Toyota Australia: National Toyota Dealer Top Twenty Club Award Toyota Australia: Bronze Award For Exceeding Toyota Parts Sales Target Toyota Australia: National Gold Fleet Award For Number One Toyota Fleet Dealer Of The Year Toyota Australia: Bronze Award For Sales Excellence For Exceeding Toyota Sales Target And Customer Service Rating Toyota Australia: Hino Regional Dealer Gold Award For Sales Excellence Toyota Australia: Hino Award For Number One In Medium Duty Truck Sales Toyota Australia: Hino Award For Number One In Regional Dealer Prime Market Area Toyota Australia: Hino Award For Regional Service Dealer
9 TONY WHITE GROUP, DEALERSHIP AWARDS DEALERSHIP LOCATION AWARDS Northern Motor Group Bundoora (VIC) Fca Australia: National Dealer Of The Year Fca Australia: Southern Region Dealer Of The Year Fca Australia: Service Dealer Of The Year Nissan Australia: Director s Guild - Gary Gatehouse (Fleet Manager) Nissan Australia: Master Technician - Daniel Dumitrascu Kia Australia: Master Technician - Daniel Dumitrascu Kia Australia: Master Technician - Leith Wearne Kia Australia: Master Technician - Gurwinder Singh Kia Australia: Master Technician - Satvir Singh Kia Australia: Master Technician - John Turner Mornington Holden Mornington (VIC) Holden Australia: Premier Award - Number One Metropolitan Service Manager - Tony Mortensen Holden Australia: Premier Award - Number One Metropolitan Service Manager For Customer Service - Tony Mortensen Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Peter Pace Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Michael Gardiner Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Leigh Wilson Holden Australia: Premier Award - Number One Metropolitan Accountant - Shane Horan Holden Australia: Guild Award - Tony Mortensen (Service Manager) Holden Australia: Guild Award - Neil Grant (Parts Manager) Holden Australia: Guild Award - Shane Horan (Accountant) Holden Australia: Guild Award - Tony O halloran (Used Vehicle Manager) Holden Australia: Guild Award - Ross Materson (Stock Controller)
10 INCOMPARABLE SERVICE EXPERIENCE AND EXPERTISE OUR HIGHLY EXPERIENCED SERVICE PROFESSIONALS COMBINED WITH OUR STATE OF THE ART FACILITIES GUARANTEES AN UNSURPASSED EXPERIENCE FOR OUR CUSTOMERS. At Tony White Group not only do we encourage sales growth and exceptional results but we also encourage all of our employees to seek professional growth as well. Through our support each of our dealerships now boast a minimum of one Master Technician and most have multiple. This supports a collaborative environment where our Master Technicians are able to pass on their knowledge and experience and encourage their team members to continually improve their skills and experience. 9
11 STATE OF THE ART SERVICE CENTRES OUR IMPRESSIVE TECHNICIANS ARE JUST ONE PART OF AN INCOMPARABLE SERVICE EXPERIENCE. In addition to highly experienced technicians, our Service Centres are fitted out with the most up to date and advanced technologies. We boast specialist diagnostic equipment that provides an accurate analysis of your vehicle s performance. We work to ensure every vehicle we work on has been diagnosed accurately, the first time. This increases customer satisfaction and means we ll consistently deliver on our promise of an incomparable service experience. 10
12 UNRIVALLED DEALERSHIP FACILITIES A GREAT FIRST IMPRESSION IS PARAMOUNT AND OUR ULTRA-MODERN FACILITIES PROVIDE THAT AND SO MUCH MORE. We strive to ensure every one of our dealerships boasts modern, state-of-the-art amenities in all areas of the dealership. Whether it be Sales, Parts, Service or our Showrooms our dealerships provide customers with a comfortable and impressive environment to enhance their overall experience whilst also providing our employees with a workplace they are proud to be a part of. From the coffee beans in reception through to the handshake at the collection of their vehicle, our customers experience nothing but the best of us and our facilities. In addition to this first class customer experience, our facilities meet or exceed the industry s quality and safety standards. 11
13 A GLANCE INTO THE FUTURE ALL OF OUR FACILITIES ARE BUILT FOR THE FUTURE. IN THE MOTOR VEHICLE INDUSTRY, IT S IMPERATIVE TO ENSURE YOUR DEALERSHIP IS UP TO DATE AT ALL TIMES. A brand new vehicle simply does not make a strong impact on a customer in a rundown or out-of-date facility. This is why at Tony White Group, we make it our mission to ensure all of our dealerships are frequently being updated to feature modern designs and state-of-the-art technologies. We are continually analysing each dealership s future requirements to ensure we maintain our superior dealership facilities and overall customer proposition. The only way to continue to make an impact in a dealership s results is to maintain a deep understanding of the industry trends, market requirements, employee and customer expectations and satisfaction, ensuring we remain relevant in a constantly changing industry. 12
14 OUTSTANDING GROUP STRENGTH THROUGH OUR BROKERAGE AND FINANCIAL SERVICES ARM, NATIONAL FINANCE SOLUTIONS WE ARE ABLE TO FURTHER SUPPORT DEALERSHIP OPERATIONS. National Finance Solutions supports our highly professional and dedicated finance and insurance dealership personnel to ensure they meet all finance requirements. National Finance Solutions is a leading financial provider that assist many of our clients with the purchase of Cars, Boats, Watercrafts, Caravans and Camper Trailers via our numerous respected financiers. This allows business to operate smoothly with no added stress for Dealer Principals. Through our major finance/insurance/warranty suppliers, a team of dedicated staff and strong relationships throughout Australia we cover over 16,000 vehicles with Harrier Warranties and fund over $10 million in Insurance premiums. Between National Finance Solutions & our dealership finance/insurance personnel, we are providing incredible value to the success of our dealerships. MONTHLY SALES * 40 + $20 + DEDICATED PEOPLE MILLION SALES PER MONTH 45% USED CAR SALES 55% NEW CAR SALES Sales to date: National Finance Solutions, Brokerage and Financial Services Arm. 13
15 EXCEPTIONAL GROUP DIVERSITY OUR DIVERSIFIED PROPERTY PORTFOLIO BRINGS THE TONY WHITE GROUP FULL CIRCLE. At the Tony White Group, everything we do is focused on supporting the success and continued growth of our dealerships. For this reason, we have developed an incredibly diversified property portfolio that provides additional support to dealership operations. All of our properties have been acquired in key locations across Australia to provide strong capital growth and increasing returns while providing location security, stability, credibility and a stronger business structure to each of our dealerships. PROPERTY PORTFOLIO 35 PORTFOLIO PROPERTIES $180MILLION MARKET VALUE * Market value approximate. PORTFOLIO 8% RETURN 14
16 Tony White Group is now and always will be a results oriented and customer centric dealer group. We strive to exceed our customers expectations from Sales to Service, introduction to delivery; the customer experience is our top priority. We are a progressive organisation that continuously strives for better practice and great results. We are able to successfully achieve this due to our professional team, and focus on the future. We are prepared to harness any emerging automotive business opportunities and ready to share a successful future with you. JANUARY 2019 EDITION FAMILY OWNED. CUSTOMER DRIVEN. p e. info@tonywhitegroup.com.au a. 18 Glentanna St, Kedron QLD 4031 PO Box 63, Chermside South QLD 4032 tonywhitegroup.com.au
FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile
FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile CONTENTS INTRODUCTION 02 GROUP SIZE - DEALERSHIP LOCATIONS 03 EXPERIENCE AND EXPERTISE 04 FACILITIES AND RESOURCES 07 FUTURE INSIGHT 08 STRENGTH AND DIVERSITY
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