FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile

Transcription

1 FAMILY OWNED. CUSTOMER DRIVEN. Corporate Profile

2 CONTENTS INTRODUCTION 02 GROUP SIZE - DEALERSHIP LOCATIONS 03 EXPERIENCE AND EXPERTISE 04 FACILITIES AND RESOURCES 07 FUTURE INSIGHT 08 STRENGTH AND DIVERSITY 09 1

3 ABOUT THE TONY WHITE GROUP THE TONY WHITE GROUP IS A PROGRESSIVE ORGANISATION THAT CONTINUOUSLY STRIVES FOR INDUSTRY BEST PRACTICE. WE EMBRACE THE LATEST TECHNOLOGIES, QUICKLY ADAPT TO INDUSTRY CHANGES ALL WHILST MAINTAINING OUR FOCUS ON CUSTOMER SATISFACTION AND OVERALL GROWTH WITHIN THE GROUP. For the past 25+ years we ve consistently expanded our dealerships and encouraged achievement through outstanding support and hands on assistance. The Tony White group began in Melbourne with Tony serving as a Dealer Principal. Since then our growth has increased exponentially with us now having dealerships situated up and down the east coast of Australia from the Mornington Peninsula in Victoria all the way through to Cairns in North Queensland making us one of Australia s largest privately owned automotive dealership groups. The advantage of a privately owned company is that there is never any delay waiting for a board of directors to deliberate on a decision. When a decision is required, there is immediate, decisive action from the owners and management team ensuring improved efficiency and productivity for our busy dealerships. At Tony White Group we pride ourselves on our ability to offer you, our customer the benefits of dealing with a large group whilst providing the flexibility and personalised experience that only a private owned business can offer. 2

4 ABOUT THE TONY WHITE GROUP Our Dealerships represent 40 brands from luxury to affordable, automotives to jet skis, we do it all. DEALERSHIP ADDRESS FRANCHISES Albion Park Mitsubishi Miall Way, Albion Park Rail Mitsubishi Bellbowrie Motors Cnr Pacific Hwy & Halls Road Coffs Harbour NSW Audi, Land Rover, Range Rover, Skoda, Fiat, Nissan, Suzuki, Chrysler, Jeep, Dodge Blacklocks - Lavington Cnr. Wagga & Kaiters Roads, Lavington, NSW Vehicles - Ford, BMW, Honda, Rover & Isuzu, BMW Motorcycles - BMW, Honda, Vespa, Moto Guzzi, Aprilia Blacklocks - Wodonga 190 Melbourne Road, Wodonga, Vic Ford Blacklocks Trucks 190 Melbourne Road, Wodonga, Vic Isuzu, Iveco, Higer, JAC Brighton Holden 67 Nepean Hwy, Elsternwick, Vic Holden Brighton Mitsubishi 67 Nepean Hwy, Elsternwick, Vic Mitsubishi Byrne Ford - Sales Gympie Road Kedron, Qld Ford Byrne Group Service - Geebung 501 Bilsen Road, Geebung, Qld Ford, General Fleet & Truck Byrne Group - Service & Admin 18 Gentana Street, Kedron, Qld Ford Illawarra Fuso - Albion Park Cnr. Princes hwy. & Colden Drive, Albion Park Rail, NSW Fuso Illawarra Toyota - Albion Park Cnr. Princes hwy. & Miall Way, Albion Park Rail, NSW Toyota, Hino Illawarra Toyota - Wollongong Flinders Street North, Wollongong, NSW Toyota Mornington Holden 976 Nepean Hwy, Mornington, Vic Holden Northern Motor Group - Bundoora Grimshaw Street, Bundoora, Vic Nissan, Kia, Dodge, Chrysler, Jeep, Fiat, Alfa Romeo Northern Motor Group Isuzu 1 The Concord, Bundoora, Vic Isuzu Peninsula Honda 907 Nepean Hwy, Mornington, Vic Honda Reef City Motors 1 Benaraby Road, Gladstone, Qld Ford, FPV, Kia, Isuzu Ute Trinity Auto Group - City Cnr. Florence & McLeod Streets, Cairns, Qld Ford, Honda, Kia, Rover, Jaguar, Mercedes Benz, Skoda, Kawasaki Trinity Auto Group - Southside 455 Mulgrave Road, Cairns, Qld Hyundai, Subaru, Suzuki, Isuzu Ute Watson Holden 413 Grimshaw Street, Bundoora, Vic Holden, HSV Westernport Holden 2041 Frankston-Flinders Rd, Hastings, Vic Holden Wilsons Holden Miall Way, Albion Park Rail Holden 3

5 UNMATCHED SALES EXPERIENCE AND EXPERTISE HOW DOES DEALER OF THE YEAR SOUND TO YOU? At Tony White Group the vast majority of our dealerships have won this prestigious award. Not only are many of our dealerships fortunate enough to have won many coveted industry awards, but they are also recognised as some of the most established dealerships in the country. Our Dealer Principals boast hundreds of years combined experience and continually increase sales year on year. As our Dealer Principals well know, these achievements are hard earned and require the support of not only the dealership personnel, but also enduring support from the corporate team. Whether it is Dealer of the Year, Grand Masters, Chairman s Award or something else entirely, we have assisted our dealerships in this achievement. With the Tony White Group, anything is possible. Customer focus and ultimately customer satisfaction is core to our culture. Our dealerships are encouraged to place the needs of our customers at the forefront of everything we do. This customer focused culture increases customer satisfaction and thereby increases customer loyalty and retention. Through our support in Sales, Accounting. Finance, IT, Parts and Service our dealerships are able to exceed both customer and manufacturer expectations all whilst adorning the dealership walls with our hard won industry accolades. 4

6 INCOMPARABLE SERVICE EXPERIENCE AND EXPERTISE OUR HIGHLY EXPERIENCED SERVICE PROFESSIONALS COMBINED WITH OUR STATE OF THE ART FACILITIES GUARANTEES AN UNSURPASSED EXPERIENCE FOR OUR CUSTOMERS. At Tony White Group not only do we encourage sales growth and exceptional results but we also encourage all of our employees to seek professional growth as well. Through our support each of our dealerships now boast a minimum of one Master Technician and most have multiple. This supports a collaborative environment where our Master Technicians are able to pass on their knowledge and experience and encourage their team members to continually improve their skills and experience. 5

7 STATE OF THE ART SERVICE CENTRES OUR IMPRESSIVE TECHNICIANS ARE JUST ONE PART OF AN INCOMPARABLE SERVICE EXPERIENCE. In addition to highly experienced technicians, our Service Centres are fitted out with the most up to date and advanced technologies. We boast specialist diagnostic equipment that provides an accurate analysis of your vehicle s performance. We work to ensure every vehicle we work on has been diagnosed accurately, the first time. This increases customer satisfaction and means we ll consistently deliver on our promise of an incomparable service experience. 6

8 UNRIVALLED DEALERSHIP FACILITIES A GREAT FIRST IMPRESSION IS PARAMOUNT AND OUR ULTRA-MODERN FACILITIES PROVIDE THAT AND SO MUCH MORE. We strive to ensure every one of our dealerships boasts modern, state-of-the-art amenities in all areas of the dealership. Whether it be Sales, Parts, Service or our Showrooms our dealerships provide customers with a comfortable and impressive environment to enhance their overall experience whilst also providing our employees with a workplace they are proud to be a part of. From the coffee beans in reception through to the handshake at the collection of their vehicle, our customers experience nothing but the best of us and our facilities. In addition to this first class customer experience, our facilities meet or exceed the industry s quality and safety standards. 7

9 A GLANCE INTO THE FUTURE ALL OF OUR FACILITIES ARE BUILT FOR THE FUTURE. IN THE MOTOR VEHICLE INDUSTRY, IT S IMPERATIVE TO ENSURE YOUR DEALERSHIP IS UP TO DATE AT ALL TIMES. A brand new vehicle simply does not make a strong impact on a customer in a rundown or out-of-date facility. This is why at Tony White Group, we make it our mission to ensure all of our dealerships are frequently being updated to feature modern designs and state-of-the-art technologies. We are continually analysing each dealership s future requirements to ensure we maintain our superior dealership facilities and overall customer proposition. The only way to continue to make an impact in a dealership s results is to maintain a deep understanding of the industry trends, market requirements, employee and customer expectations and satisfaction, ensuring we remain relevant in a constantly changing industry. 8

10 OUTSTANDING GROUP STRENGTH THROUGH OUR BROKERAGE AND FINANCIAL SERVICES ARM, NATIONAL FINANCE SOLUTIONS WE ARE ABLE TO FURTHER SUPPORT DEALERSHIP OPERATIONS. National Finance Solutions supports and backs up our dealerships to ensure they meet any and all finance requirements. This allows business to operate smoothly with no added stress for Dealer Principals. Through major finance suppliers, a team of dedicated staff and strong relationships with financiers throughout Australia, National Finance Solutions has proved incredibly valuable to the success of our dealerships. To date, National Finance Solutions generates in excess of $11 million in sales each month and with our company focus on consistent, continued growth, we can only begin to imagine what National Finance Services will contribute in the future. MONTHLY SALES * 25 $11 DEDICATED PEOPLE + MILLION SALES PER MONTH USED CAR 60% SALES NEW CAR 40% SALES Sales to date: National Finance Solutions, Brokerage and Financial Services Arm. 9

11 EXCEPTIONAL GROUP DIVERSITY OUR DIVERSIFIED PROPERTY PORTFOLIO BRINGS THE TONY WHITE GROUP FULL CIRCLE. At the Tony White Group, everything we do is focused on supporting the success and continued growth of our dealerships. For this reason, we have developed an incredibly diversified property portfolio that provides additional support to dealership operations. All of our properties have been acquired in key locations across Australia to provide strong capital growth and increasing returns while providing location security, stability, credibility and a stronger business structure to each of our dealerships. PROPERTY PORTFOLIO 26 PORTFOLIO PROPERTIES $145MILLION MARKET VALUE * PORTFOLIO 9% RETURN Market value approximate. 10

12 Tony White Group is now and always will be a results oriented and customer centric dealer group. We strive to exceed our customers expectations from Sales to Service, introduction to delivery; the customer experience is our top priority. We are a progressive organisation that continuously strives for better practice and great results. We are able to successfully achieve this due to our professional team, and focus on the future. We are prepared to harness any emerging automotive business opportunities and ready to share a successful future with you. JUNE 2015 EDITION FAMILY OWNED. CUSTOMER DRIVEN. p e. info@tonywhitegroup.com.au a. 18 Glentanna St, Kedron QLD 4031 PO Box 63, Chermside South QLD 4032 tonywhitegroup.com.au