US and Canada BBB 2016 Statistics Sorted by Inquiries

Transcription

1 Total 167,632, , ,306 79% 161,226 19% 15,961 2% Roofing Contractors 5,192, , ,352 68% 1,805 28% 283 4% Contractors - General 3,932, , ,185 52% 1,861 44% 139 3% Collection Agencies 3,257, , ,565 89% 1,478 8% 470 3% Auto Dealers - Used Cars 3,139, , ,927 73% 4,203 26% 234 1% Plumbers 2,789, , ,093 77% % 57 1% Construction & Remodeling Services 2,533, , ,793 49% 1,753 47% 148 4% Heating & Air Conditioning 2,332, , ,954 82% % 54 1% Home Builders 2,205, , ,474 84% % 49 1% Auto Dealers - New Cars 2,069, , ,635 87% 3,365 13% 95 0% Auto Repair & Service 2,023, , ,702 66% 2,817 33% 144 2% Insurance Companies 1,984, , ,473 95% 418 4% 48 0% Internet Shopping 1,947, , ,422 72% 2,316 23% 512 5% Property Management 1,741, , ,833 80% 1,630 19% 43 1% Attorneys & Lawyers 1,707, , ,395 69% % 45 2% Movers 1,561, , ,365 70% 1,730 28% 129 2% Landscape Contractors 1,478, , ,132 50% 1,022 46% 89 4% Loans 1,464, , ,477 81% % 156 5% Financial Services 1,444, , ,999 89% % 78 2% Home Improvements 1,391, , ,886 76% % 67 2% Electricians 1,368, % % 24 3% Painting Contractors 1,360, , % % 67 5% Air Conditioning Contractors & Systems 1,310, , ,264 85% % 27 1% Online Retailer 1,294, , ,216 60% 4,422 32% 1,026 8% Mortgage Brokers 1,250, , ,956 88% % 38 1% Consumer Finance & Loan Companies 1,197, , ,848 95% 246 4% 48 1% Pest Control Services 1,158, , ,310 90% 328 9% 21 1% Tree Service 1,122, , % % 107 6% Furniture - Retail 1,061, , ,290 88% 1,507 11% 107 1% Auto Body Repair & Painting 1,008, , ,504 66% % 35 2% Travel Agencies & Bureaus 859, , ,538 91% 493 8% 49 1% Internet Services 856, , ,830 89% % 56 1% Concrete Contractors 852, , % % 42 3% Real Estate 831, , ,226 76% % 21 1% Swimming Pool Contractors, Dealers, Design 822, , ,231 77% % 33 2% Lawn Maintenance 766, , ,152 81% % 46 2% Insurance Services 679, , ,359 93% 151 6% 25 1% Marketing Programs & Services 670, % % 15 2% Paving Contractors 668, , % % 47 4% Jewelers - Retail 668, , ,303 79% % 34 1% Internet Marketing Services 661, , ,734 87% % 37 2% Mortgage Bankers 656, , ,415 98% 27 2% 4 0% Windows - Installation & Service 640, , % % 39 3% Dentists 614, , ,511 77% % 16 0% Telephone Communications 612, , ,280 99% 231 1% 22 0% Fence Contractors 608, , % % 26 2% Building Contractors 587, % % 15 2% Banks 559, , ,221 97% 333 3% 23 0% Apartments 553, , ,366 65% 2,293 34% 68 1% Tax Return Preparation 549, , ,076 68% % 52 3% Towing - Automotive 546, , ,453 53% 1,258 46% 53 2% Auto Parts & Supplies - New 545, , ,219 74% % 20 1% Carpet & Rug Cleaners 510, % % 24 3% Credit & Debt Counseling 510, % 95 29% 25 8% Windows 507, , % % 91 7% Computers Hardware, Software & Services 504, , ,045 84% % 51 1% Burglar Alarm Systems - Dealers, Monitoring & Service 469, , ,204 97% 146 3% 28 1% Fire & Water Damage Restoration 467, % 99 13% 19 3% Clothing - Retail 450, , ,119 52% 1,890 46% 89 2% Handyman Services 450, % % 50 6% Vitamins & Food Supplements 434, , ,181 70% % 52 3% Payday Loans 427, , % % % Security Control Equipment & System Monitors 415, , ,179 90% 209 9% 35 1% Mortgage Lender 414, % 75 9% 6 1% Health & Diet Products - Retail 410, , ,037 70% % 60 2% Credit - Debt Consolidation Services 405, % % 25 4% Manufacturers & Producers 400, , ,309 91% 201 8% 17 1% Air conditioning & Heating Contractors - Residential 394, % % 22 2% Restaurants 391, , ,382 54% 1,943 44% 89 2% Appliances - Major - Service & Repair 379, , ,009 54% % 52 3% Excavating Contractors 375, % 59 46% 4 3% Health & Medical - General 374, , ,357 75% % 29 2% Home Inspection Service 372, % % 9 2% Carpet & Rug Dealers - New 370, , ,469 92% 124 8% 9 1% Mail Order & Catalog Shopping 368, , ,019 87% 307 9% 153 4% Credit Cards & Plans 360, , ,637 98% 87 1% 32 0% Moving & Storage Company 353, , ,405 65% % 40 2%

2 Training Programs 349, % 93 22% 7 2% Appliances - Major - Dealers 347, , ,035 90% 303 9% 36 1% Auto Transporters & Drive-Away Companies 347, % % 3 0% Transmissions - Automobile 335, , % % 38 3% Siding Contractors 331, % 94 19% 14 3% Internet Selling Services 330, , ,589 96% 160 3% 17 0% Debt Relief Services 330, % % 46 8% Heating Contractors 326, % 93 25% 2 1% Mason Contractors 324, % % 16 4% Computers - Service & Repair 321, , % % 67 5% Business Consultants 319, % % 24 5% Credit Services 317, , % 81 8% 23 2% Home Health Services 315, % 60 24% 1 0% Garage Doors & Openers 312, % % 17 3% Ticket Sales - Events 312, , ,137 90% % 4 0% Remodeling Services 301, % % 26 3% Credit Card Processing Service 298, , ,484 94% 80 5% 14 1% Financial Planning Consultants 295, % 32 21% 13 9% Electric Companies 295, , ,591 96% 171 4% 9 0% Schools - Business & Vocational 295, % 92 17% 37 7% Travel Clubs 293, , ,101 78% % 47 3% Home Warranty Plans 291, , ,395 97% 137 2% 54 1% Job Listing & Advisory Services 291, % 47 27% 3 2% Kitchen & Bath - Design & Remodeling 290, % % 13 3% Gutters & Downspouts 288, % 95 25% 16 4% Multi-Level Selling Companies 285, % 22 4% 10 2% Cellular Telephone Service & Supplies 282, , ,787 98% 550 2% 51 0% Foundation Contractors 276, % 51 14% 12 3% Taxes - Consultants & Representatives 272, % 79 13% 5 1% Auto Warranty Processing Service 268, , ,218 91% 98 7% 19 1% Insurance - Auto 267, , ,588 89% % 7 0% Insurance - Life 266, % 46 8% 1 0% Television - Cable, CATV & Satellite 264, , ,233 99% 393 1% 16 0% Skin Care 263, , ,625 68% 1,151 30% 83 2% Employment Agencies 256, % 74 38% 7 4% Work-At-Home Companies 255, % % 47 14% Timeshare Resale and Rental Marketing 253, % % % Accountants - Certified Public 252, % 36 28% 3 2% Swimming Pool Service & Repair 249, % % 11 2% Payment Processing Service 248, , ,661 99% 39 1% 4 0% Electricians - Residential 245, % 87 34% 3 1% General Merchandise - Retail 245, , ,479 72% % 38 2% Recreational Vehicles - Dealers 243, , ,120 89% % 8 1% Insurance - Health 243, , ,589 86% % 14 1% Cleaning Services 240, % % 21 3% Water Filtration & Purification Equipment 239, % 97 18% 5 1% Real Estate Investors 237, % 66 26% 4 2% Janitor Service 236, % 47 35% 5 4% Dog Breeders 235, % % 25 7% Credit Unions 234, , ,041 94% 138 6% 1 0% Insurance Agency 233, % 86 20% 5 1% Transportation Services 231, , % % 29 2% Web Design 231, % % 18 2% Market Research & Analysis 231, % 62 13% 2 0% House Cleaning 230, % % 9 3% Tire Dealers 229, , ,175 71% % 15 1% Medical Equipment & Supplies 228, , % % 11 1% Computer Software Publishers & Developers 226, , ,991 86% % 37 1% Energy Service Companies 225, , ,064 94% 63 6% 3 0% Electronic Equipment & Supplies - Dealers 224, , ,243 89% 318 9% 66 2% Modeling & Talent Agencies 221, % 40 27% 10 7% Schools - Academic - Colleges & Universities 220, , ,085 87% % 15 1% Marketing Consultants 220, % % 28 4% Business Services - General 218, % % 69 8% Extended Warranty Contract Service Companies 217, , ,555 96% 57 4% 16 1% Mattresses 215, , ,749 89% % 10 1% Vacation Rentals 213, % % 24 2% Computers - Dealers 209, , ,405 96% 150 4% 9 0% Credit Card - Merchant Services 209, , ,731 92% 138 7% 18 1% Floor Laying, Refinishing & Resurfacing 208, % 95 30% 4 1% Auto Renting & Leasing 207, , ,126 84% 1,158 16% 19 0% Rubbish & Garbage Removal 206, , ,697 75% % 61 3% Loans - Small Business 205, % 50 16% 0 0% Contractor - Insulation 204, % 45 23% 5 3% Information Technology Services 204, % % 22 3% Beauty Salons 204, , % % 81 6% Drywall Contractors 201, % 56 52% 1 1% Waterproofing Contractors 200, % 45 14% 9 3%

3 Child Care Centers 199, % % 9 2% Online Travel Agency 198, , ,659 90% 147 8% 39 2% Locks & Locksmiths 198, % % % Publishers - Book 196, % % 10 1% Sporting Goods - Retail 195, , ,128 85% % 13 1% Title Companies & Agents 195, % 78 20% 7 2% Building Materials 195, , ,784 98% 62 2% 2 0% Hearing Aids & Assistive Devices 194, % 92 20% 18 4% Cell Phone & Tablet Equipment, Supplies & Repair 189, , ,942 79% % 48 1% Health Clubs 188, , ,424 87% % 66 2% Debt Relief Services 187, % % 53 9% Gold, Silver & Platinum Dealers 187, % % 4 1% Credit Repair Services - No Advance Fee 187, % 11 4% 0 0% Educational Consultants 187, % 40 10% 13 3% Weight Control Services 183, % % 26 3% Prepaid Debit/Credit Cards 181, , ,870 98% 66 2% 8 0% Contractor - Remodel & Repair 180, % % 12 2% Hotels 179, , ,690 68% 2,165 31% 70 1% Business Opportunity Companies 178, % 57 28% 8 4% Real Estate Rental Service 178, % % 22 3% Shoes - Retail 173, , ,206 72% % 50 3% Windows & Doors - Installation & Service 173, % 61 16% 9 2% Chimney Cleaning 171, % 64 30% 11 5% Internet - Web Hosting 169, , ,304 88% % 8 1% Watches - Dealers 168, % 97 20% 17 4% Relocation Service 168, % % 9 2% Chiropractors D.C. 168, % 83 26% 3 1% Air conditioning & Heating Contractors - Commercial 168, % 62 23% 3 1% Real Estate Developers 168, % 63 20% 6 2% Solar Energy System Design & Installation 165, % 36 7% 14 3% Buildings - Pre - Cut, Prefab & Modular - Dealers 164, % 10 13% 1 1% Auto Repair - Windshield, Glass Shops 164, % % 9 1% Dating Service 163, , % 1,437 63% 12 1% Searchers of Records 163, % 61 10% 7 1% Plumbing Drains & Sewer Cleaning 163, % 78 22% 10 3% Timeshare Companies 163, % % 18 2% Contractors - Flooring 163, % % 13 3% Limousine Service 162, % % 26 5% Veterinarians 162, % 93 20% 0 0% Loan Servicing 160, , % 60 6% 1 0% Wholesalers & Distributors 160, % % 5 1% Contractors - Solar Energy 158, % 46 10% 3 1% Coin Dealers, Supplies 157, % 21 15% 2 1% Delivery Service 156, , ,160 85% % 26 1% Hospital & Medical Equipment & Supplies 155, % % 6 1% T-Shirts 155, , % % 44 3% Real Estate Services 154, % % 7 1% Health & Wellness 153, % 92 18% 9 2% Vacation Time Share 153, , ,003 96% 89 4% 5 0% Countertops 152, % 71 27% 4 1% Fitness Centers 152, , ,020 69% % 40 1% Solar Energy Equipment & Systems Dealers 152, % 80 16% 11 2% Timeshare Deed and/or Title Transfer 152, % 37 19% 12 6% Advertising Agencies & Counselors 152, % % 6 2% Hospitals 151, , ,685 79% % 4 0% Billing Service 150, , % 90 9% 1 0% Cabinets 150, % % 11 4% Publishers - Periodical 149, % 70 8% 7 1% Auto Service Contract Companies 149, % % 69 8% Oils - Fuel 149, % 32 7% 3 1% Glass - Plate and Window 148, % 68 28% 18 7% Physicians & Surgeons - Medical-M.D. 147, , % % 18 2% Pharmacies 146, , % 72 7% 16 2% Financing 145, % 56 7% 6 1% Beauty Supplies & Equipment 145, , % % 15 1% Vacuum Cleaners - Household - Dealers 145, % % 17 4% Tours - Operators & Promoters 143, % 55 14% 4 1% Clinics 143, % % 12 1% Vacation Certificates & Vouchers 142, % % 81 9% Bathroom Remodeling 141, % 67 27% 4 2% Motorcycles - Dealers 141, % % 7 1% Tile - Ceramic - Contractors & Dealers 140, % % 3 2% Loan Modification 138, % % 48 8% Legal Document Assistance 138, % % 5 1% Landscape Maintenance 137, % % 9 3% Image & Graphics Printing 136, % 60 30% 2 1% Guns & Gunsmiths 135, % % 12 3% Chambers Of Commerce 134, , % 1 9% 1 9%

4 Correspondence Schools 133, % 28 9% 1 0% Department Stores 133, , ,198 99% 77 1% 7 0% Charity - Local 132, % 43 22% 1 1% Manufactured Homes - Dealers 131, % 75 23% 7 2% Septic Tanks & Systems Contractors & Dealers 130, % 47 26% 2 1% Investment Advisory Service 130, % 75 48% 13 8% Boutiques 130, , % % 53 5% Pet Boarding & Kennels 128, % 38 31% 1 1% Hardwood Floor Contractors 128, % 63 34% 5 3% Auctioneers 128, % % 14 3% Furniture Manufacturers 127, % 32 11% 5 2% Credit Repair Services - Advance Fee 127, % % 19 6% Cosmetic Sales by Internet 127, , ,028 84% % 8 1% Accountants 127, % 69 37% 1 1% Appliances - Major - Parts & Supplies 126, , % % 9 1% Professional Services - General 125, % 34 18% 9 5% Window Cleaning 124, % 79 51% 2 1% Investigators 122, % 60 37% 10 6% Asphalt 121, % % 20 7% Unclaimed Funds Retrieval Services 120, , % 7 11% 1 2% Credit Reporting Agencies 120, , ,321 98% 61 2% 7 0% Water Softening & Conditioning Equipment Service & Supplies 119, % 29 13% 7 3% Laboratories - Testing 119, % 49 43% 4 4% Computers - Supplies & Parts 119, , % % 7 1% Auto Services 117, % % 13 2% Timeshare Advocates 116, % 6 6% 4 4% Real Estate Maintenance Protection Plan 116, , , % 0 0% 0 0% Floor Materials - Retail 115, % 56 25% 4 2% Advance Fee Loan Brokers 115, % % % Water Well Drilling & Service 114, % 36 36% 0 0% Pressure Washing 114, % 48 35% 12 9% Resorts 113, , % % 8 1% Dry Cleaners 113, , % % 59 3% Appliances - Small - Service & Repair 113, % % 43 8% Office Supplies 113, % 66 7% 4 0% Property Maintenance 112, % 78 41% 5 3% Manufactured Homes Distributors & Manufacturers 112, % 51 18% 5 2% Home Electronics 111, , ,501 91% 122 7% 31 2% Services - General 109, % % 15 3% Security Guard & Patrol Service 109, % 29 38% 5 7% Surveyors - Land 109, % 32 36% 3 3% Gun Dealers 109, % % 18 2% Information Bureaus 109, % 84 15% 28 5% Real Estate Agents 109, % % 8 2% Advertising Specialties 109, % % 16 2% Magazine Sales 108, , % % 41 4% Carpenters 108, % 72 63% 4 4% Optical Goods - Retail 108, % % 7 1% Trucking 107, % 58 47% 3 2% Photographic Equipment & Supplies - Retail 107, % % 14 3% Granite 106, % 78 35% 4 2% Energy Conservation Products & Services 106, % 74 24% 14 5% Internet Auction Service 106, % 29 9% 2 1% Pet Shops 105, % % 3 1% Engines - Rebuild & Exchange 105, % 54 25% 5 2% Foundation Repair & House Leveling 104, % 34 19% 3 2% Washing Machines & Dryers - Rent & Lease 104, % 9 10% 0 0% Storage Units - Household & Commercial 104, , ,552 87% % 6 0% Landscape Designers 103, % 77 43% 13 7% Air Duct Cleaning 103, % % 22 8% Computers - Networks 103, % % 8 1% Freight Forwarding 102, % 88 25% 4 1% Pet Grooming 101, % % 3 1% Fence - Sales, Service & Contractors 100, % 70 29% 7 3% Auto Warranty Plans 99, % % 69 15% Collection Systems 99, % 80 20% 10 2% Advertising - Directory & Guide 98, , ,509 84% % 18 1% Online Social Media/Networking 98, , ,099 98% 56 2% 9 0% Advertising - Internet 98, % 89 38% 13 6% Septic Tanks & Systems Cleaning 98, % 50 31% 2 1% Discount Stores 98, , ,410 91% 136 9% 9 1% Mailing Services 97, , ,754 91% 175 9% 4 0% Pet Supplies & Foods - Retail 97, % % 12 2% Auto Warranty Service 97, % 27 6% 2 0% Retirement Planning Service 96, % 20 23% 1 1% Florists - Retail 96, , ,308 75% % 18 1% Lawn & Garden Sprinkler Systems 96, % 57 39% 3 2% Womens Apparel - Retail 96, , % % 10 1%

5 Car Wash & Polish 96, , % % 53 3% Doors 96, % 69 27% 8 3% Spas & Hot Tubs - Dealers 96, % 54 17% 7 2% Publishers - Directory & Guide 95, % % 51 7% Exercise & Physical Fitness Programs 95, , % % 12 1% Internet Gaming 95, , ,192 87% % 18 1% Floors - Hardwood 94, % 62 13% 4 1% Real Estate Consultants 93, % 45 29% 2 1% Contractor - Commercial 93, % 48 52% 1 1% Telemarketing Services 93, % 81 38% 32 15% Health & Medical Products 93, % % 15 2% Online Education 92, % 71 17% 9 2% Signs 92, % % 4 2% Attorneys & Lawyers - Bankruptcy 92, % % 79 28% Marble & Granite Installation, Stonework Fabrication 92, % 99 44% 1 0% Sales Lead Generation 91, % 59 20% 5 2% Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery 91, % 62 22% 4 1% Swimming Pool Equipment & Supplies 91, % % 4 1% Electronic Equipment & Suppliers - Service & Repair 91, , ,136 84% % 15 1% Cosmetics & Perfumes - Retail 91, % % 6 1% Water & Sewer Line Protection 89, % 0 0% 0 0% Bookkeeping Service 89, % 43 43% 6 6% Computers - Sys Designers & Consult 88, % 37 16% 2 1% Grocers - Retail 88, % % 7 1% Legal Forms 88, % 30 14% 0 0% Cabinet Manufacturer 88, % 32 31% 0 0% Moving Brokers 88, % % 0 0% Duct Cleaning 88, % 53 46% 0 0% Buying Clubs & Group Purchasing Service 87, % 11 2% 13 3% Food Manufacturers, Wholesalers, Distributors 87, % 76 31% 8 3% Auto Detailing 87, % % 11 3% Auto Manufacturers & Distributors 86, , ,045 93% 151 7% 11 0% Real Estate Appraisers 86, % 29 24% 4 3% Airlines 85, , ,865 76% 1,522 24% 24 0% Marketing - Home Based Business 85, % 5 3% 1 1% Associations 84, % 46 14% 9 3% Truck Repair & Service 84, % 74 38% 2 1% Natural Gas Companies 84, , ,505 93% 105 7% 2 0% Mechanical Contractors 84, % 22 27% 2 2% Patio, Porch & Deck Enclosures 84, % 26 16% 6 4% Boat Dealers 83, % 69 28% 2 1% Patio & Deck Builders 83, % 52 43% 4 3% Screening - Background & Employment 83, % 33 17% 1 1% Floor Coverings & Installation 83, % 75 35% 3 1% Industrial Equipment & Supplies 83, % 36 23% 3 2% In-Home Care 83, , % 11 25% 0 0% Auto Parts & Supplies - Used & Rebuilt 82, % % 6 1% Moving Services - Labor & Materials 81, % % 8 2% Collectibles 81, % 76 22% 2 1% Legal Services Plans 81, , % 25 45% 0 0% Service Stations - Gasoline & Oil 81, % % 17 2% Furniture Rent & Lease 81, , ,220 95% 63 5% 0 0% Sweepstakes 80, % 34 20% 16 10% Market Survey Companies 80, % % 20 6% Chimney Builders & Repair 80, % 40 36% 9 8% Campers - Wholesale & Manufacturers 80, % 6 2% 1 0% Optometrists 79, % % 3 1% Books - New 79, % % 10 2% Insurance - Homeowners 79, % 14 11% 2 2% Product Development & Marketing 79, % 11 4% 3 1% Magazines - Subscription Agents 78, % % 28 4% Repossession Service 78, % 84 35% 7 3% Referral - Contractor 78, % % 0 0% Wigs & Hairpieces 78, % % 12 3% Audio-Visual Equipment - Dealers 77, % % 8 2% Ticket Broker 77, % 26 13% 5 2% Product Sales - General 77, % % 23 6% Caterers 77, % 91 50% 8 4% Attorneys & Lawyers - Personal Injury & Property Damage 76, , % 5 17% 0 0% Buildings - Metal 76, % 33 26% 3 2% Attorneys & Lawyers - Collections Law 76, % 31 14% 3 1% Kitchen Cabinets & Equipment - Household 76, % 31 27% 2 2% Printers 75, % 46 32% 20 14% Lawn & Garden Equipment & Supplies 75, % 80 25% 4 1% Nurseries - Plants, Trees 75, % % 5 1% Advertising - Direct Mail 75, % 62 19% 6 2% Nursing Homes 74, % 38 31% 3 2%

6 Shutters 74, % 44 38% 3 3% Checks - Printing 74, % 2 2% 1 1% Water Treatment Equipment,Service & Supplies 74, % 19 13% 4 3% Driving Instruction 74, % 53 24% 8 4% Apartment Finding & Rental Service 73, % % 17 4% Hair Products and Equipment 73, % % 17 5% Cosmetic Sales 73, % % 4 1% Talent Listing Service 73, % 1 1% 2 2% Real Estate Loans 73, % 15 21% 2 3% Incorporating Companies 72, % 16 14% 2 2% Books - Textbooks New & Used 72, % 74 17% 13 3% Newspapers 72, , ,619 92% 218 8% 4 0% Gas - Propane 72, % 26 8% 0 0% Cable TV, Internet & Telephone Installation Service 72, % 81 10% 7 1% Dental Equipment & Supplies 71, % 13 12% 1 1% Money Orders & Transfers 71, % 18 2% 2 0% Insurance - Property 71, % 6 3% 0 0% Air Conditioning Repair 71, % 70 40% 11 6% Management Consultants 71, % 54 35% 2 1% Lighting Fixtures - Retail 71, % 47 18% 26 10% Motorcycles - Supplies & Parts 71, % % 0 0% Awnings & Canopies 70, % 59 31% 6 3% Contact Lenses 70, % 35 15% 1 0% Investment Securities 70, % 36 22% 1 1% Mold & Mildew Inspection/Removal/Remediation 70, , % 12 19% 2 3% Parking Facilities 70, , ,033 72% % 42 3% Irrigation Systems & Equipment 70, % 23 19% 2 2% Insurance Claim Processing Services 70, % 31 10% 1 0% Insurance - Accident & Health 70, % 11 5% % Massage Therapists 69, % % 35 6% Resume Service 69, % 41 8% 2 0% Association Management 68, % 28 10% 0 0% Dental Service Plans 68, % 13 8% 1 1% Trucking Transportation Brokers 68, % 15 19% 1 1% Insurance Consultants 68, % 18 15% 5 4% Not Elsewhere Classified 68, % % 36 4% Security Systems Consultants 67, % 46 15% 7 2% Photographers - Portrait 67, % % 38 7% Accounting Services 67, % 35 29% 4 3% Truck Dealers 67, % 70 30% 2 1% Water Damage Restoration 67, % 23 19% 2 2% Online Drug & Prescription Services 67, % 7 6% 6 5% Satellite Equipment & Supplies 67, % 48 24% 7 3% Bathtubs & Sinks - Repair & Refinish 67, % 33 39% 3 4% Garage Door Repair 66, % 87 34% 8 3% Mobile Apps 66, % % 8 1% Payroll Service 66, % 19 7% 1 0% Upholsterers 66, % 70 44% 6 4% Air Purifying & Cleaning Systems & Equipment 65, % 28 21% 6 4% Tutoring 65, % 41 27% 6 4% Gift Certificates/Cards 65, % 42 6% 50 7% Toys - Retail 65, % 86 11% 10 1% Scholarships & Financial Aid 65, % 12 4% 2 1% Construction Management 65, % 32 31% 4 4% Taxicabs 65, % % 15 5% Auto Listing Service 65, % 26 14% 1 1% Office Supplies - Sale by Deceptive Telemarketing 64, % % 51 9% Interior Decorators & Designers 64, % 54 43% 5 4% Fireplaces 64, % 55 28% 4 2% Architects 63, , % 25 47% 0 0% Stucco & Exterior Coating Contractors 63, , % 24 36% 2 3% Auto Dealers - Antique & Classic 62, % 50 42% 3 3% Call Centers 62, % 36 39% 6 7% Painters - Commercial or Residential 62, % % 8 4% Financial Consultants - No License Required 62, , % 19 38% 2 4% Cruises 62, , ,116 92% 91 8% 1 0% Kitchen Remodeling 62, % 49 35% 10 7% Identity Theft Protection & Prevention Services 61, % 6 7% 1 1% Drug Abuse & Addiction - Info & Treatment 61, % 21 23% 1 1% Photographers 61, % % 24 4% Auto Service - Window Tinting 60, % 78 36% 8 4% Leasing Service 60, % 41 17% 2 1% Cremation Services 60, % 4 5% 2 3% Garage Builders 60, % 38 18% 5 2% Estate Planning & Management 59, , % 3 11% 3 11% Commercial Roofing 59, , % 30 43% 2 3% Water Companies - Utility 59, % % 2 0% Welding 59, , % 30 55% 0 0%

7 Medical Billing Services 59, % % 5 1% Physicians - Specialists 58, % 80 30% 2 1% Animal Hospitals 58, % 60 13% 2 0% Computer Consultant 58, % 67 38% 12 7% Day Spas 58, % % 73 17% Engineers - Professional 58, , % 6 30% 0 0% Childrens & Infants Wear - Retail 58, % 59 14% 10 2% Employment Service 58, % 34 38% 4 4% Funeral Directors 57, % 31 26% 1 1% Sportswear - Retail 57, % % 29 3% Adult Entertainment 57, % 76 50% 5 3% Electronic Equipment & Supplies - Wholesale & Manufacturers 57, , ,252 98% 53 2% 4 0% Secret Shopper 56, , % 20 48% 11 26% Medical - Dental Discount Plans 56, % 25 27% 2 2% Office Furniture & Equipment 56, % 30 28% 7 7% Furniture Repair & Refinish 56, % 57 47% 3 2% Real Estate - Rentals by Individuals 56, % % 3 1% Genealogists 56, % 5 2% 0 0% Escrow Service 56, % 29 32% 3 3% Meat - Retail 56, % 59 40% 1 1% Water Heaters - Dealers 56, % 24 4% 1 0% Check Cashing Service 56, % 64 15% 9 2% Boat Repair 56, % 64 51% 4 3% High Risk Behavior/Practices 56, % % % Campgrounds & RV Parks 55, % 72 26% 3 1% Passport & Visa Services 55, % % 1 0% Retail Stores 55, % % 37 4% Athletic Organizations 55, % 21 13% 3 2% Fund Raising Counselors & Orgs 54, % 10 11% 0 0% Charity - National 54, , % 8 25% 0 0% Musical Instruments - Dealers 54, % 46 14% 3 1% Hardware - Retail 54, % 50 22% 2 1% Assisted Living Centers & Adult Family Homes 54, , % 11 28% 2 5% Auto Parts & Supplies - Wholesale & Manufacturers 54, % 75 39% 1 1% Machine Shops 54, , % 24 55% 0 0% Hotels - Reservations 54, , ,098 94% 72 6% 3 0% Oils - Essential 54, , % 1 2% 0 0% Jewelry Designers 53, % 89 44% 13 6% Landscape Architects 53, % 41 44% 2 2% Basement Waterproofing 53, % 12 14% 3 3% Seal Coating 53, % 54 50% 1 1% Nail Salons 53, % % 24 3% Pillows 53, % 31 23% 0 0% Candles - Wholesale & Manufacturers 52, % 2 2% 1 1% Appliances - Used 52, % % 10 3% Medical Alarms 52, % 6 2% 1 0% Food - Sales & Delivery 52, % % 5 1% Exercise Equipment & Machines - Sales 52, % % 6 1% Restaurant Equipment & Supplies 52, % 36 24% 12 8% Utility Contractors 52, % 17 4% 0 0% Computers - Training 52, % 28 26% 15 14% Coupon Book Promotions 52, , ,247 96% 52 4% 0 0% Engineering Contractors - General 52, , % 15 48% 0 0% Pawnbrokers 52, % 90 32% 6 2% Prescription Benefit Consultants 51, % 10 7% 0 0% Funeral Related Services 51, % 46 26% 2 1% Woodworking 51, % 78 55% 15 10% Internet Access Provider 51, % % 7 1% Building Construction Consultants 51, % 40 47% 2 2% Safety Consultants 51, % 12 14% 1 1% Bill Paying Service 50, % 2 1% 0 0% Laboratories - Medical 50, % 57 10% 20 4% Upholstery & Carpet Cleaning 50, % 68 57% 8 7% Event Planners 50, % % 26 6% Credit Cards & Plans - Equipment & Supplies 50, % 14 2% 1 0% Estates - Appraisals, Sales & Auctions 50, % 77 44% 10 6% Demolition Contractors 50, , % 15 44% 1 3% Immigration & Naturalization Consultants 50, % 23 18% 4 3% Environmental & Ecological Services 50, , % 13 28% 2 4% Lawn & Tree Care 50, % % 7 3% Monuments 50, % 88 40% 10 5% Auto Customizing 49, % % 10 5% Auto Auctions 49, % 74 40% 0 0% Credit Repair Services Monitored 49, % 22 26% 0 0% Communication Consultants 49, % 18 8% 5 2% Concrete - Stamped & Decorative 49, % 66 47% 1 1% Health & Diet Food Products - Wholesale & Manufacturing 49, % 74 35% 5 2% Auto Repair - Mobile 49, % 96 48% 3 1%

8 Trucking - Heavy Hauling 49, , % 12 28% 1 2% Graphic Designers 48, % 55 50% 13 12% Telephone Equipment & Systems Dealers 48, % % 1 0% Clothes - Consignment & Resale 48, % 96 23% 48 11% Energy Management & Conservation Consultant 48, % 9 12% 3 4% Snow Removal Service 48, % 59 40% 18 12% Door-to-Door Sales - Magazines 48, % % 13 3% Social Security Services 48, , % 3 7% 0 0% Marriage, Family, Child, Individual Counselors 47, , % 16 23% 5 7% Carports 47, % 54 18% 1 0% Auto Accessories 47, % % 11 4% Mailing Lists 47, % % 1 0% Rental Vacancy Listing Service 47, % 69 11% 3 0% Physical Therapists 47, % 35 26% 2 1% Telephone Service - Long Distance 47, % 72 29% 3 1% Cooking Utensils 47, % 36 15% 1 0% Asbestos Removal Service 47, , % 7 44% 0 0% Buses - Charter & Rental 46, % 65 41% 13 8% Funeral Homes 46, % 42 33% 0 0% Plumbing Fixtures, Parts, Supplies - Retail 46, % 19 14% 1 1% Bedding 46, % 45 16% 16 6% Building Restoration & Preservation 46, % 22 31% 0 0% Translators & Interpreters 46, , % 21 54% 0 0% Property Management - Industrial & Commercial 46, % 38 19% 3 2% Fulfillment Services 46, , ,126 81% % 10 1% Party Supplies 46, % % 8 2% Rehabilitation Services 46, % 38 35% 0 0% Fire & Smoke Alarm Systems 46, , % 10 18% 0 0% Log Cabins, Homes & Buildings 46, , % 13 25% 0 0% Tattoos 46, % % 3 1% Screen Printing 45, % % 6 3% Modular Homes 45, , % 23 35% 1 2% Manufactured Homes - Parks 45, % 40 34% 5 4% Hunting & Fishing Services & Supplies 45, % 32 33% 5 5% Attorneys & Lawyers - Family 45, , % 11 25% 0 0% Convenience Stores 45, % % 2 1% Gift Shops 45, % 70 30% 5 2% Copiers & Copier Supplies 45, % 17 10% 0 0% Mental Health Services 45, % 14 19% 0 0% Television & Radio - Service & Repair 44, % % 16 6% Bridal Shops 44, % % 13 3% Screen Enclosures 44, % 19 26% 3 4% Employment Contractors - Temporary Help 44, , % 21 55% 3 8% Jewelry Manufacturers 44, % 26 33% 3 4% Financing Consultants 44, % 25 30% 1 1% Schools - General Interest 44, % 40 34% 20 17% Bathtub Refinishing 44, % 45 47% 5 5% Buildings - Pole & Post Frame 44, , % 15 27% 0 0% Pet Services 44, % 31 36% 2 2% Auto & Truck Brokers 43, % 29 25% 4 3% Logistics 43, % 43 31% 3 2% Bail Bonds 43, % 63 44% 2 1% Hair Replacement 43, % 29 19% 3 2% Seminars & Training - Wealth Building & Real Estate Results not Substantiated 43, , % 10 26% 0 0% Opticians 43, % 77 13% 5 1% Reverse Mortgage 42, % 4 5% 2 3% Prize Promotions 42, , % 8 16% 4 8% Personal Services 42, % 54 41% 4 3% Farm Equipment 42, % 34 21% 0 0% Recreational Vehicles - Repair & Service 42, % 53 35% 1 1% Attorneys & Lawyers - Criminal 42, , % 6 25% 3 13% Marine Sales & Service 42, % 38 37% 1 1% Charity - Human Services (i.e. assistance to individuals & families) 42, , % 20 30% 0 0% Appliances - Small - Dealers 42, % 78 37% 9 4% Adult & Continuing Education 42, % 23 30% 5 6% Retirement & Life Care Communities & Homes 42, % 12 17% 0 0% Antiques - Dealers 42, % 36 34% 3 3% Cutlery 42, , % 8 24% 0 0% Trailer Sales 41, % 30 34% 2 2% Point of Sale Systems 41, % 18 7% 1 0% Contractors - Gutters 41, % 29 33% 2 2% Door-to-Door Sales - Meat 41, % 65 46% 2 1% Home Decor, Accessories & Gifts - Online Retailer 41, % % 8 1% Games & Supplies 41, % 84 36% 10 4% Mens Clothing & Furnishings - Retail 41, % 72 40% 0 0% Water Companies - Bottled, Bulk 41, % 22 2% 7 1%

9 All-Terrain Vehicles - ATVs 41, % 40 31% 2 2% Blinds 41, % 31 20% 4 3% Motels 41, , % % 14 1% Promotional Products 41, % 47 40% 31 26% Recreational Vehicles - Equipment, Parts, Supplies 41, % 33 15% 1 0% Cleaning Services - Commercial Office 40, , % 5 38% 0 0% Video Production Services 40, % 50 41% 5 4% Steel Fabricators 40, , % 13 42% 1 3% Screens - Door & Window 40, % 17 23% 1 1% Business Brokers 40, , % 19 43% 3 7% Martial Arts 40, % 78 35% 7 3% Bullion Coin Dealers 40, , % 3 5% 2 3% Investment Management 40, % 34 44% 6 8% Television Home Shopping 40, % 7 1% 0 0% Business Forms & Systems 39, , % 23 33% 0 0% Amusement Parks & Places 39, % 92 14% 5 1% Auto Perform, Race & Sport Equipment 39, % 64 44% 1 1% Lumber - Retail 39, % 34 43% 1 1% E-Cigarettes 39, % % 2 1% Home Repair & Maintenance 39, % % 19 9% Oil & Gas Exploration & Development 39, % 50 50% 4 4% Buildings - Portable 39, % 14 16% 0 0% Ambulance Service 39, % 79 25% 3 1% Bakers - Retail 39, % % 5 2% Animal Breeders 38, % 64 57% 6 5% Publishers - Magazine 38, % % 6 2% Vehicle Transport Services 38, % 49 40% 2 2% Video Games - Dealers 38, % % 22 3% Factoring Service 38, , % 14 25% 2 4% Beds - Retail 38, % 21 4% 2 0% Bicycle - Dealers 37, % 58 35% 4 2% Appraisers 37, % 23 30% 1 1% Hobby & Model Construction Supplies - Retail 37, % 74 38% 5 3% Tool & Utility Sheds 37, % 15 14% 11 10% Shopping Service - Protective, Comparative 37, , % 3 5% 0 0% Brake Service 37, % 60 15% 0 0% Vending Machines 37, % 30 39% 2 3% Pet Sitting Services 37, , % 9 14% 0 0% Title Loans 37, % 46 26% 1 1% Furniture Designers & Custom Builders 37, % 78 51% 8 5% Health Maintenance Organizations 37, % 42 13% 0 0% Car Service 37, % 38 10% 2 1% Refrigeration Equipment - Commercial - Sales & Service 37, % 45 52% 1 1% Road Service - Automotive 36, % 41 10% 3 1% Coaching - Business 36, % 26 30% 1 1% Small Engine Repair 36, % 48 42% 1 1% Commercial Products Manufacturers 36, % 35 12% 2 1% Non Profit Organizations - General Membership 36, % 29 26% 1 1% Gun Safety & Marksmanship Instruction 36, , % 20 38% 1 2% Uniforms 36, % 59 29% 4 2% Insurance Agents 36, % 19 14% 0 0% Coupon Services 35, % 33 19% 3 2% Auto Seat Covers, Tops & Upholstery 35, , % 17 26% 4 6% Physicians & Surgeons - Orthopedic Surgery 35, % 35 23% 1 1% Plastering Contractors 35, , % 21 54% 0 0% Beauty Schools 35, % 36 28% 11 9% Auto Repair - Maintenance 35, % % 10 1% Pet Training - Dog 35, % 22 29% 0 0% Real Estate Brokers 35, % 21 27% 2 3% Solar Energy Products - Retail 35, % 21 26% 1 1% Hair Styling and Services 35, % % 6 2% Business & Trade Organizations 35, % 37 25% 1 1% Medical Service Organizations 35, % 49 37% 0 0% Search Engine Optimization Services 35, , % 28 41% 4 6% Deck Builder 35, % 33 45% 4 5% Pet Finding Service 35, , % 1 5% 1 5% Electric Equipment & Supplies - Retail 35, % 75 51% 6 4% Real Estate - Rent to Own 35, , % 22 47% 0 0% Foods - Carry Out 34, % % 1 0% Health & Fitness Program Consultants 34, % 72 38% 5 3% Electricians - Commercial 34, , % 5 28% 0 0% Radon Testing & Service 34, , % 9 22% 4 10% Auto Registration 34, % 4 5% 4 5% Dental Laboratories 34, % 66 33% 0 0% Attorneys & Lawyers - Tax 34, , % 1 2% 1 2% Lawn Mowers - Sharpen & Repair 34, % 43 41% 0 0% Telephone Pre-Paid Card Sales & Distribution 34, , ,465 95% 75 5% 4 0% Home Theater 34, , % 25 52% 0 0%

10 Trust Companies 34, , % 7 11% 0 0% Attorneys & Lawyers - Real Estate 34, , % 6 27% 0 0% Debt Repayment Plan 34, % 31 25% 7 6% Sewer Contractors 34, , % 19 34% 0 0% Stone Setting - Interlocking Pavers 33, , % 27 42% 4 6% Building Inspection 33, , % 14 29% 2 4% Auto Paintless Dent Repair 33, , % 9 24% 0 0% Banking Services 33, , ,627 96% 63 4% 3 0% Electric Equipment - Service & Repair 33, % 46 20% 6 3% Recycling - Computers & Other Electronics 33, % % % Battery Supplies 33, % 46 34% 0 0% Food Products 33, % 43 33% 4 3% Commercial Products Wholesale & Distributor 33, % 20 5% 3 1% Roofing Service Consultants 33, , % 10 31% 1 3% Lawn Mowers 33, % 25 23% 3 3% Industrial Products Wholesalers & Distributors 33, % 6 4% 0 0% Physicians & Surgeons - Weight Reduction 33, , % 11 27% 0 0% Tanning Salons 33, % % 52 9% Gold Buyers 33, , % 7 26% 0 0% Engines - Supplies, Equipment & Parts 33, % 21 30% 3 4% Auto Restoration 33, , % 31 62% 2 4% Career & Outplacement Counseling 33, , % 14 41% 2 6% Storm Windows & Doors 32, % 11 10% 4 4% Professional Organizations 32, % 7 8% 0 0% Art Galleries, Dealers & Consultants 32, % 40 27% 4 3% Schools - Private 32, , % 6 16% 4 11% Pizza 32, % % 15 2% Mufflers & Exhaust Systems 32, % 82 40% 1 0% Golf Equipment & Supplies - Retail 32, % 37 28% 0 0% Incentive Programs 32, % 22 9% 0 0% Vacuum Cleaners - Service & Repair 32, , % 23 34% 1 1% Insurance - Employee Benefits 32, , % 1 2% 0 0% Motorcycles - Repairing & Service 32, % 63 48% 3 2% Nurses Schools 32, , % 20 38% 0 0% Furnace Sales & Service 32, % 11 13% 0 0% Computers - Network Security 32, % 47 55% 0 0% Attorneys & Lawyers - Bankruptcy & Taxes 32, , % 10 30% 1 3% Cabin, Cottage & Chalet - Rentals 32, % 56 23% 9 4% Health Care Management 32, % 35 19% 2 1% Business Promotions - General 31, % 33 38% 0 0% Watches - Service & Repair 31, % 44 33% 1 1% Hair Removal - Laser & Electrolysis 31, % 80 30% % Sand & Gravel 31, , % 7 37% 0 0% Paralegals 31, % 29 40% 1 1% Wines - Retail 31, % 27 18% 0 0% Psychics 31, % 35 46% 4 5% Land Companies 31, , % 25 44% 3 5% Insurance - Travel 30, % 2 1% 0 0% Wheels 30, % 39 45% 1 1% Condominiums 30, % 37 35% 2 2% Herbs 30, % 31 41% 2 3% Heating Equipment & Systems Cleaning & Repair 30, , % 22 38% 0 0% Employment Training 30, , % 28 48% 2 3% Taxes - Property Tax Consultants 30, , % 3 13% 0 0% College Admission Counseling 30, , % 3 5% 0 0% Coffee & Tea 30, % 26 21% 20 17% Appliances - Major - Wholesale & Manufacturers 30, , ,554 98% 35 2% 3 0% Computer Business Services 30, % 50 11% 2 0% Physicians & Surgeons - Ophthalmology 30, % 20 15% 0 0% Draperies & Curtains - Retail & Custom 30, % 40 44% 4 4% Diamonds 30, , % 6 26% 0 0% Concrete - Custom 30, % 65 58% 7 6% Attorneys Referral Service 30, , % 11 18% 0 0% Embroidery 30, % 50 45% 3 3% Home Design & Planning 30, , % 17 43% 3 8% Spas & Hot Tubs - Service & Repair 30, % 37 48% 4 5% Insurance - Workers Compensation 30, , % 0 0% 0 0% Auto Parts & Supplies - Custom Wheels/Rims 29, % 35 31% 3 3% Oilfield Service 29, , % 2 33% 2 33% Dentist - Orthodontist 29, % 30 23% 1 1% Sunroom & Solarium Design & Construction 29, % 30 34% 9 10% Manufactured Homes - Repair & Service 29, , % 18 33% 1 2% Clubs 29, % % 1 0% Coins,Stamps & Precious Metals Dealer 29, , % 17 35% 1 2% Attorneys & Lawyers - Divorce 29, , % 9 47% 0 0% Closet Systems & Accessories 29, , % 22 34% 0 0% Auto Repairing - Foreign 29, % 20 27% 0 0% Auto Wrecking 29, % 90 56% 0 0%