US BBB 2011 Statistics Sorted by Complaints

Transcription

1 Total 97,728, , , % 186, % 24, % Cellular Telephone Service & Equipment 315, , , % 1, % % Auto Dealers - New Cars 1,422, , , % 2, % % Television - Cable, CATV & Satellite 243, , , % % % Collection Agencies 890, , , % 2, % % Banks 433, , , % % % Auto Dealers - Used Cars 1,478, , , % 4, % % Telephone Companies 189, , , % % % Auto Repair & Service 1,497, , , % 4, % % Furniture - Retail 635, , , % 2, % % Internet Shopping 748, , , % 3, % % Department Stores 84, , , % % 7 0.1% Insurance Companies 1,048, , , % % % Financial Services 721, , , % % % Internet Services 831, , , % 1, % % Roofing Contractors 3,094, , , % 2, % % Not Elsewhere Classified 426, , , % 3, % % Movers 1,065, , , % 1, % % Mortgage Brokers 1,450, , , % 1, % % Health Clubs 200, , , % % % Property Management 715, , , % 1, % % Apartments 243, , , % 1, % % Credit Cards & Plans 159, , , % % % Computers - Dealers 323, , , % % % Travel Agencies & Bureaus 710, , , % % % Consumer Finance & Loan Companies 318, , , % % % Airlines 27, , , % % % Computers Hardware, Software & Services 450, , , % % % Contractors - General 2,092, , , % 2, % % Hotels 110, , , % 1, % % General Merchandise - Retail 181, , , % % % Electronic Equipment & Supplies - Dealers 166, , , % % % Restaurants 241, , , % 1, % % Plumbers 1,413, , , % 1, % % Telephone Communications 132, , , % % % Air Conditioning Contractors & Systems 995, , , % % % Electric Companies 191, , , % % 5 0.1% Auto Parts & Supplies - New 375, , , % 1, % % Mail Order & Catalog Shopping 185, , , % % % Burglar Alarm Systems - Dealers, Monitoring & Service 370, , , % % % Construction & Remodeling Services 1,255, , , % 1, % % Heating & Air Conditioning 1,145, , , % % % Dentists 446, , , % % % Appliances - Major - Dealers 207, , , % % % Internet Marketing Services 496, , , % % % Magazine Sales 88, , , % % % Credit Reporting Agencies 69, , , % % 9 0.3% Auto Renting & Leasing 135, , , % % % Home Improvements 826, , , % % % Jewelers - Retail 611, , , % % % Magazines - Subscription Agents 70, , , % % % Health & Diet Products - Retail 253, , , % % % Loans 337, , , % 1, % % Real Estate 580, , , % % % Florists - Retail 90, , , % % % Dry Cleaners 114, , , % 1, % % Payday Loans 129, , , % 1, % % Radio Stations & Broadcast Companies 31, , , % % 1 0.0% Towing - Automotive 184, , , % 1, % % Pest Control Services 625, , , % % % Transmissions - Automobile 247, , , % % % Attorneys & Lawyers 782, , , % % % Auto Body Repair & Painting 687, , , % % % Lawn Maintenance 362, , , % % % Home Builders 901, , , % % % Manufacturers & Producers 225, , , % % % Landscape Contractors 824, , , % 1, % % Timeshare Resale and Rental Marketing 204, , % 1, % % Tire Dealers 225, , , % % % Work-At-Home Companies 520, , , % 1, % % Telephone Pre-Paid Card Sales & Distribution 33, , , % % % Advance Fee Brokers 124, , % 1, % % Banking Services 14, , , % % 1 0.0% Dating Service 237, , , % % % Computers - Networks 158, , , % % 8 0.3% Tax Return Preparation 295, , , % % % Electronic Equipment & Supplies - Wholesale & Manufacturers 24, , , % % 7 0.3% Internet Selling Services 70, , , % % % Credit Card Processing Service 224, , , % % 7 0.3% Publishers - Book 133, , , % % % Publishers - Directory & Guide 64, , , % % % Swimming Pool Contractors, Dealers, Design 598, , , % % % Business Opportunity Companies 373, , % % % Timeshare Companies 184, , , % % % Penny Auctions 189, , , % % 0 0.0% Business Services - General 404, , , % % % Security Control Equipment & System Monitors 309, , , % % % Books - New 72, , , % % % Insurance Services 325, , , % % % Vacation Time Share 109, , , % % % Beauty Salons 162, , , % % % Computers - Supplies & Parts 219, , , % % % Web Design 246, , , % % % Electronic Equipment & Suppliers - Service & Repair 54, , , % % % Clothing - Retail 75, , , % % % Newspapers 58, , , % % 6 0.3% Auto Manufacturers & Distributors 17, , , % % 8 0.4% Moving & Storage Company 288, , , % % % Travel Clubs 196, , , % % % Office Supplies - Sale by Deceptive Telemarketing 64, , , % % % Tree Service 495, , % % % Video Games - Dealers 76, , , % % 8 0.4% Health & Medical - General 241, , , % % % Internet Access Provider 33, , , % % 0 0.0%

2 Delivery Service 61, , , % % % Advertising - Direct Mail 47, , , % % % Windows - Installation & Service 445, , , % % % Natural Gas Companies 77, , , % % 3 0.2% Auctioneers 90, , % % % Mattresses 127, , , % % % Motels 39, , , % % % Schools - Academic - Colleges & Universities 212, , , % % % Credit Unions 151, , , % % 3 0.2% Collection Systems 118, , , % % % Mailing Services 76, , , % % % Marketing Programs & Services 285, , , % % % Auto Transporters & Drive-Away Companies 295, , % % % Photographers - Portrait 79, , % % % Information Bureaus 154, , , % % % Auto Warranty Processing Service 179, , , % % % Publishers - Periodical 31, , , % % % Advertising Agencies & Counselors 273, , % % % Shoes - Retail 136, , , % % % Carpet & Rug Cleaners 394, , % % % Carpet & Rug Dealers - New 284, , , % % % Internet Gaming 93, , , % % 8 0.5% Computers - Service & Repair 176, , , % % % Car Wash & Polish 52, , % % % Paving Contractors 318, , % % % Building Materials 129, , , % % 5 0.3% Painting Contractors 742, , % % % Ticket Sales - Events 125, , , % % % Hospitals 69, , , % % 6 0.4% Concrete Contractors 401, , % % % Service Stations - Gasoline & Oil 62, , % % % Motorcycles - Dealers 127, , % % % Skin Care 111, , , % % % Loans - Small Business 129, , , % % % Home Warranty Plans 81, , , % % % Buying Clubs & Group Purchasing Service 69, , , % % % Vacation Certificates & Vouchers 69, , % % % Vitamins & Food Supplements 135, , % % % Billing Service 79, , , % % % Product Sales - General 76, , % % % Computer Software Publishers & Developers 109, , , % % % Rubbish & Garbage Removal 99, , , % % % Health & Medical Products 65, , % % % Fulfillment Services 29, , , % % 9 0.7% Exercise & Physical Fitness Programs 128, , % % % Loan Modification 79, , % % % Fence Contractors 330, , % % % Office Supplies 91, , , % % 5 0.4% Appliances - Major - Wholesale & Manufacturers 7,246 1,198 1, , % % 1 0.1% Debt Relief Services 196, , % % % Taxes - Consultants & Representatives 213, , % % % Scholarships & Financial Aid 72, , , % % 4 0.3% Cruises 48, , , % % % Schools - Business & Vocational 307, , % % % Real Estate Maintenance Protection Plan 23, , , % % 1 0.1% Tanning Salons 41, , % % % Audio-Visual Equipment - Dealers 135, , % % % Discount Stores 75, , % % 9 0.7% Appliances - Major - Service & Repair 132, , % % % Door-to-Door Sales - Magazines 20, , % % % Limousine Service 137, , % % % Resorts 51, , % % % Beauty Supplies & Equipment 78, , % % % Appliances - Major - Parts & Supplies 91, , % % % Extended Warranty Contract Service Companies 127, , % % % Windows 299, , % % % Internet - Web Hosting 138, , % % % Sporting Goods - Retail 98, , % % % Fitness Centers 26, , % % % Services - General 89, , % % % Telephone Equipment & Systems Dealers 46, , , % % 4 0.4% Brake Service 44, , % % 3 0.3% Building Contractors 873, , % % % Clinics 126, , % % % Bridal Shops 80, , % % % Storage Units - Household & Commercial 65, , % % % Physicians & Surgeons - Medical-M.D. 140, , % % 7 0.7% Cleaning Services 64, , % % % Coupon Services 9,470 1,054 1, % % 0 0.0% Real Estate Rental Service 79, % % % Grocers - Retail 87, % % 9 0.9% Mortgage Bankers 423, % % 9 0.9% Hospital & Medical Equipment & Supplies 124, % % % Insurance - Auto 98, % % 8 0.8% Locks & Locksmiths 110, % % % Furniture Rent & Lease 21, % % 6 0.6% Weight Control Services 100, % % % Cable TV, Internet & Telephone Installation Service 17, % % % Dental Laboratories 110, % % 5 0.5% Credit Cards & Plans - Equipment & Supplies 71, % % 3 0.3% Toys - Retail 38, % % % Pharmacies 91, % % % Yellow Page Advertising 15, % % 3 0.3% Attorney Advertising 297, % % % Auto Services 69, % % % Electricians 789, % % % Buses - Charter & Rental 37, % % 6 0.7% Advertising - Directory & Guide 49, % % % Debt Relief Services 82, % % % Credit Services 95, % % % Television Home Shopping 14, % % 1 0.1% Magazines - Dealers 26, % % % Recreational Vehicles - Dealers 83, % % % Business Consultants 259, % % %

3 Debt Relief Services (Non-compliant with FTC Rule) 95, % % % Auto Service Contract Companies 56, % % % Training Programs 154, % % % Appliances - Small - Service & Repair 48, % % % Oils - Fuel 133, % % % Insurance - Health 98, % % 8 0.9% Commercial Products Wholesale & Distributor 45, % % 6 0.7% Parking Facilities 23, % % % Searchers of Records 42, % % % Video Tapes & Discs Sales & Rentals 46, % % % Truck Rent & Lease 7,582 1, % % 1 0.1% Lubricating Service - Automotive 34, % % % e-cigarettes 16, % % 5 0.6% Nurseries - Plants, Trees 65, % % 2 0.2% Pizza 61, % % % Educational Consultants 127, % % 5 0.6% Advertising Specialties 96, % % % Handbags 65, % % % Vacation Rentals 98, % % % Wholesalers & Distributors 138, % % % Credit & Debt Counseling 304, % % % Fire & Water Damage Restoration 266, % % 8 1.0% Amusement Parks & Places 49, % % 6 0.8% Hospitalization, Medical & Surgical Plans 27, % % 1 0.1% Satellite Communication - Common Carrier 22, % % 3 0.4% Pet Shops 83, % % % Water Companies - Utility 22, % % 5 0.7% Vacuum Cleaners - Household - Dealers 105, % % % Auto Repair - Windshield, Glass Shops 120, % % % Siding Contractors 231, % % % Motorcycles - Supplies & Parts 75, % % % Photographic Equipment & Supplies - Retail 97, % % % Day Spas 48, % % % Heating Contractors 223, % % % Hobby & Model Construction Supplies - Retail 53, % % % Massage Therapists 68, % % % Veterinarians 127, % % 3 0.4% Pet Supplies & Foods - Retail 61, % % % Exercise Equipment 50, % % 9 1.3% Moving Services - Labor & Materials 78, % % % Apartment Finding & Rental Service 55, % % % Credit Cards - Protection Service 90, % % 2 0.3% Gymnasiums 17, % % % Lighting Fixtures - Retail 61, % % % Payment Processing Service 71, % % 6 0.9% Marketing Consultants 132, % % % Telecommunications Equipment - Disability 33, % % 4 0.6% Telemarketing Services 68, % % % Waterproofing Contractors 203, % % % Gas - Propane 44, % % 2 0.3% Optical Goods - Retail 54, % % 5 0.8% Womens Apparel - Retail 43, % % % Market Research & Analysis 189, % % % Swimming Pool Service & Repair 131, % % % Spas & Hot Tubs - Dealers 66, % % % Gutters & Downspouts 201, % % % Internet Auction Service 63, % % % Transportation Services 83, % % % Photographers - Commercial 78, % % % Gold, Silver & Platinum Dealers 264, % % 8 1.4% Medical Equipment & Supplies 65, % % % Credit - Debt Consolidation Services 60, % % % Financial Planning Consultants 248, % % % Commercial Products Manufacturers 51, % % 4 0.7% Nail Salons 29, % % % Handyman Services 181, % % % Air conditioning & Heating Contractors - Residential 69, % % % Bedding 62, % % % Title Companies & Agents 124, % % % House Cleaning 204, % % % Gift Shops 51, % % % Rental Vacancy Listing Service 39, % % % Watches - Dealers 94, % % 5 0.9% Video Games - Wholesale & Manufacturers 9,450 1, % 8 1.5% 0 0.0% Auto Parts & Supplies - Used & Rebuilt 62, % % % Foods - Carry Out 46, % % % Online Networking 14, % % % Water Filtration & Purification Equipment 99, % % % Opticians 27, % % 2 0.4% Hearing Aids & Assistive Devices 128, % % 9 1.7% Foundation Contractors 214, % % % Telephone Service - Long Distance 18, % % % Air Duct Cleaning 58, % % % Musical Instruments - Dealers 57, % % % Check Cashing Service 46, % % % Mason Contractors 187, % % % Auto Detailing 66, % % % Child Care Centers 159, % % % Insurance - Homeowners 47, % % % Health & Diet Food Products - Wholesale & Manufacturing 23, % % 4 0.8% Incentive Programs 14, % % 0 0.0% Printers 133, % % 2 0.4% Business Forms & Systems 47, % % % Home Electronics 21, % % % Clubs 26, % % % Television & Radio - Service & Repair 29, % % % Money Orders & Transfers 20, % % 1 0.2% Floor Laying, Refinishing & Resurfacing 138, % % % Uniforms 37, % % % Plumbing Drains & Sewer Cleaning 65, % % % Cosmetics & Perfumes - Retail 46, % % % Photographers - Wedding 21, % % % Adjusters 36, % % 1 0.2% Glass - Plate and Window 122, % % %

4 Swimming Pool Equipment & Supplies 63, % % 5 1.1% Home Inspection Service 185, % % % Prepaid Debit/Credit Cards 16, % % % Security Systems Consultants 53, % % 6 1.3% Sportswear - Retail 38, % % % Games & Supplies 328, % % % Cosmetic Sales 33, % % % Garbage Disposal Equipment - Industrial & Commercial 5,597 1, % % 1 0.2% Computers - Wholesale & Manufacturers 14, % % 2 0.4% Television & Radio - Dealers 42, % % % Guns & Gunsmiths 74, % % % Animal Hospitals 47, % % 0 0.0% Lawn & Garden Equipment & Supplies 46, % % % Clothes - Consignment & Resale 29, % % % Coin Dealers, Supplies 157, % % 1 0.2% VOIP (Voice Over Internet Protocol) Sales & Service 7,801 1, % 1 0.2% 0 0.0% Investigators 97, % % 7 1.6% Taxicabs 27, % % % Bakers - Retail 49, % % % Chiropractors D.C. 96, % % 3 0.7% Engines - Rebuild & Exchange 72, % % 4 0.9% Herbs 70, % % 3 0.7% Relocation Service 43, % % % Martial Arts 42, % % 8 1.9% Convenience Stores 25, % % % Modeling & Talent Agencies 217, % % % Collectibles 59, % % 2 0.5% Cigar & Cigarette & Tobacco Dealers - Retail 33, % % 5 1.2% Photographers 10, % % % Pawnbrokers 55, % % 9 2.2% Point of Sale Systems 9,781 1, % % 1 0.2% Legal Forms 118, % % 8 2.0% Garage Doors & Openers 100, % % % Appliances - Small - Dealers 25, % % % Online Travel Agency 6,515 1, % 2 0.5% 0 0.0% Remodeling Services 88, % % % Credit Repair Services - Advance Fee 81, % % % Chimney Cleaning 128, % % % Furniture Manufacturers 49, % % 2 0.5% Hair Removal - Laser & Electrolysis 20, % % % Foreclosure Services 81, % % % Books - Textbooks New & Used 27, % % 2 0.5% Auto Parts & Supplies - Wholesale & Manufacturers 26, % % 7 1.8% Kitchen & Bath - Design & Remodeling 172, % % % Party Supplies 56, % % 4 1.0% Real Estate - Rentals by Individuals 24, % % % Dog Breeders 76, % % % Wigs & Hairpieces 26, % % 3 0.8% Employment Agencies 247, % % % Real Estate Services 61, % % % Auto Repair - Mobile 33, % % % Boys Clothing & Furnishings - Retail 48, % % 4 1.1% Mufflers & Exhaust Systems 26, % % 7 1.9% Picture Restoring 3,160 1, % % 0 0.0% Passport & Visa Services 29, % % 1 0.3% Signs 63, % % % Office Records Stored 19, % % 0 0.0% Water Soft & Conditioning Equipment Service & Supplies 76, % % % Driving Instruction 70, % % 3 0.9% Bicycle - Dealers 47, % % % Auto Listing Service 18, % % 1 0.3% Leasing Service 27, % % 2 0.6% Correspondence Schools 54, % % % Telephone & Television Cable Contractors 14, % % 9 2.6% Pet Grooming 82, % % 6 1.7% Costumes - Masquerade & Theatrical 22, % % 8 2.3% Freight Forwarding 74, % % 7 2.0% Doors 60, % % % Asphalt 48, % % % Boat Dealers 42, % % 6 1.8% Floor Materials - Retail 83, % % % Gas - Propane - Equipment & Supplies 19, % % 0 0.0% Tours - Operators & Promoters 75, % % 4 1.2% Scholastic Prep Courses, Books & Materials 22, % % % Government Grant Services 17, % % % Food & Beverage Services 21, % % 3 0.9% Dining Club Plans 1,604 2, % 3 0.9% 0 0.0% Escrow Service 73, % % % Book, Compact Disc, & DVD Clubs 6,386 1, % % 9 2.7% Real Estate Agents 39, % % 7 2.1% Cosmetic Sales by Internet 5,966 1, % % 1 0.3% Coupon Book Promotions 27, % % 2 0.6% Laboratories - Medical 32, % % 2 0.6% Moving Brokers 17, % 8 2.5% 1 0.3% Physicians - Specialists 56, % % 8 2.5% Contractor - Remodel & Repair 49, % % % Beds - Retail 21, % % 7 2.2% Childrens & Infants Wear - Retail 30, % % 7 2.2% Contact Lenses 30, % % 3 1.0% Auto Wrecking 41, % % 3 1.0% Professional Services - General 72, % % 7 2.3% Insurance Agency 66, % % 2 0.6% Plumbing Fixtures, Parts, Supplies - Retail 41, % % 6 1.9% Sound Systems & Equipment 39, % % 2 0.6% Disc Jockeys 58, % % 9 2.9% Road Service - Automotive 25, % % 2 0.7% Housewares - Retail 20, % % 1 0.3% Kitchen Accessories 27, % % 3 1.0% Countertops 90, % % % Secret Shopper 46, % % % Hotels - Reservations 28, % % % Optometrists 33, % % % Baby Accessories & Services 17, % % % Computers - Sys Designers & Consult 97, % % 8 2.8%

5 Associations 43, % % 1 0.3% Magazine Sales by Telephone 5,599 1, % % 7 2.4% Solar Energy Equipment & Systems Dealers 92, % % 6 2.1% Real Estate Consultants 55, % % 8 2.8% Business & Trade Organizations 33, % % 3 1.1% Cabinets 79, % % % Medical - Dental Discount Plans 31, % % % Hardware - Retail 46, % % 4 1.4% Attorneys & Lawyers - Collections Law 22, % % 6 2.1% Tile - Ceramic - Contractors & Dealers 113, % % % Caterers 78, % % % Contract Manufacturing 43, % % 1 0.4% Contractor - Insulation 148, % % % Pet Boarding & Kennels 106, % % 4 1.4% Seals - Notary & Corporation 23, % % % Shopping Service - Personal 8,492 1, % % 4 1.4% Water Companies - Bottled, Bulk 20, % % 3 1.1% Floors - Hardwood 38, % % 4 1.5% Auto Perform, Race & Sport Equipment 26, % % 7 2.6% Contractors - Flooring 46, % % % Skateboards & Equipment 29, % % 3 1.1% Energy Conservation Products & Services 75, % % % Manufactured Homes Distributors & Manufacturers 48, % % 2 0.8% Awnings & Canopies 51, % % 6 2.3% Campgrounds & RV Parks 30, % % 2 0.8% Consignment Service 14, % % % Auto Parts & Supplies - Used 13, % % 0 0.0% Schools - General Interest 59, % % 8 3.1% Sunglasses 23, % % % Video Games - Service & Repair 14, % % % Motivational & Self Improvement Training 21, % % 1 0.4% Home Centers 13, % % 2 0.8% Job Listing & Advisory Services 62, % % % Novelties - Retail 27, % % % Motor Scooters - Dealers 14, % % 2 0.8% Duct Cleaning 84, % % % Real Estate Loan Modification 11, % % % Formal Wear 20, % % % Wedding Supplies & Services 27, % % % Auto Accessories 14, % % 7 2.8% Auto Radios & Stereos - Sales & Repair 29, % % 5 2.0% Septic Tanks - Treatment Supplies 4,063 1, % % 2 0.8% Auto Customizing 31, % % 3 1.2% Snow Removal Service 10,192 1, % % 7 2.8% Janitor Service 129, % % 7 2.8% Catalog Showrooms 22, % 9 3.7% 1 0.4% Video Production Services 63, % % % Repossession Service 27, % % 1 0.4% Copiers & Copier Supplies 46, % % 3 1.2% Fireplaces 34, % % 4 1.6% Photography Sales 10,366 1, % % % Manufactured Homes - Dealers 45, % % 8 3.3% Publishers - Magazine 11, % % % Interior Decorators & Designers 83, % % % Real Estate Developers 81, % % 4 1.7% Property Maintenance 58, % % 7 2.9% Physicians & Surgeons - Weight Reduction 31, % % 1 0.4% Electric Equipment - Service & Repair 22, % % 8 3.3% Craft Supplies 25, % % 2 0.8% Fence - Sales, Service & Contractors 38, % % % Prize Promotions 23, % % % Auto Service - Window Tinting 43, % % 8 3.4% Health Maintenance Organizations 82, % % 5 2.1% T-Shirts 30, % % % Home Health Services 195, % % 8 3.4% Mailing Lists 19, % % % Hair Styling and Services 22, % % 7 3.0% Magazines - Distributors 8,913 1, % % 9 3.9% Investment Advisory Service 172, % % % Tire Distributors & Manufacturers 5,667 1, % 8 3.5% 0 0.0% Garage Builders 56, % % 0 0.0% Personal Services 53, % % % Adult Entertainment 28, % % 6 2.6% Auto Warranty Service 24, % % 6 2.6% Yacht Charter Broker 39, % % 1 0.4% Auto Auctions 37, % % 1 0.4% Food Products 29, % % % Monuments 25, % % % Food Manufacturers, Wholesalers, Distributors 69, % % % Cooking Utensils 43, % % 1 0.4% Patio, Porch & Deck Enclosures 50, % % 7 3.1% Art Galleries, Dealers & Consultants 38, % % % Coffee & Tea 30, % % 2 0.9% Night Clubs 17, % % 5 2.2% Association Management 39, % % 5 2.2% Event Planners 26, % % % Auto Service - Sound Systems Sales & Service 20, % % 2 0.9% Surplus & Salvage Merchandise 18, % % 9 4.0% Video Tapes & Discs - Dealers 8,606 1, % % 9 4.0% Real Estate Loans 66, % % 6 2.7% Boat Repair 31, % % 3 1.4% Lawn & Garden Sprinkler Systems 65, % % 4 1.8% Insurance Claim Processing Services 35, % % 6 2.7% Information Technology Services 32, % % 3 1.4% Auto Lube & Oil - Mobile 11, % % 0 0.0% Accountants - Certified Public 163, % % 8 3.7% Truck Dealers 35, % % 3 1.4% Transportation Consultants 30, % % 1 0.5% Utility Contractors 25, % % 2 0.9% Financing 34, % % 4 1.9% Insurance - Life 95, % % 5 2.3% Auto Alarms & Security Systems 32, % % 8 3.8% Wedding Consultants 30, % % 5 2.3% Waste Reduction, Disposal, Recycle Equipment 16, % % 2 0.9%

6 Tire Retread & Repair 15, % % 3 1.4% Multi-Level Selling Companies 139, % % 4 1.9% Granite 72, % % 5 2.4% Septic Tanks & Systems Contractors & Dealers 62, % % 4 1.9% Physicians & Surgeons - Family Practice 12, % % 4 1.9% Product Development & Marketing 57, % % 4 1.9% Lingerie 32, % % 6 2.9% Electric Equipment & Supplies - Retail 24, % % 4 1.9% Gift Certificates/Cards 8,497 1, % % % Credit Repair Services - No Advance Fee 64, % % 0 0.0% Shipping Masters 16, % % % Bathroom Remodeling 59, % % 8 3.9% Checks - Printing 48, % 4 1.9% 1 0.5% Air Conditioning Repair 33, % % % Check Cashing Protection Systems 4,683 1, % 1 0.5% 1 0.5% Window Shades 32, % % % Baseball Cards & Sports Memorabilia 15, % % 3 1.5% Office Furniture & Equipment 60, % % % Electronic Mail Service 4,641 1, % % 7 3.4% Landscape Maintenance 40, % % % Boutiques 16, % % 7 3.5% Meat - Retail 44, % % 5 2.5% Computers - Training 43, % % % Health & Fitness Program Consultants 27, % % 3 1.5% Resume Service 36, % % 8 4.0% Charity - Local 104, % % 2 1.0% Building Construction Consultants 81, % % 3 1.5% Incorporating Companies 52, % % 2 1.0% Furniture - Childrens 18, % % 3 1.5% Irrigation Systems & Equipment 54, % % % Jewelry Buyers 41, % % 2 1.0% Cosmetics - Wholesale & Manufacturers 7,811 1, % % 2 1.0% Mobile Telephone Service 4,863 1, % % 3 1.5% Tattoos 55, % % % Psychics 13, % % 6 3.0% Health Resorts 21, % % 1 0.5% Airport Transportation 10, % % 1 0.5% Projection Apparatus 3,424 1, % 3 1.5% 0 0.0% Chimney Builders & Repair 59, % % % Shoe Repair 9,901 1, % % 5 2.6% Investment Securities 76, % % 4 2.1% Golf Equipment & Supplies - Retail 26, % % 5 2.6% California -- Advance Fee Residential Loan Modification/Mortgage Loan Forbearance Services 9,286 1, % % % Medical Imaging Services 5,905 1, % % % Tutoring 75, % % % Payroll Service 40, % % 0 0.0% Sweepstakes 25, % % % Grocery - Bulk Food Stores 18, % % 2 1.0% Dental Equipment - Repair & Refinish 1,879 2, % % 2 1.0% Truck Repair & Service 47, % % 4 2.1% Funeral Related Services 44, % % 5 2.6% Buildings - Metal 34, % % 1 0.5% Credit Card? Merchant Services 21, % % 0 0.0% Engines - Supplies, Equipment & Parts 13, % % % Optical Goods - Service & Repair 19, % % 2 1.1% Motorcycles - Repairing & Service 17, % % 3 1.6% Landscape Designers 59, % % 3 1.6% Computers - Disaster Recovery 44, % % 1 0.5% Paralegals 40, % % 5 2.6% Furniture - Outdoor 32, % % 2 1.1% Saws 21, % % 0 0.0% Carports 15, % % 1 0.5% Ambulance Service 30, % % 1 0.5% Athletic Organizations 22, % % 1 0.5% Legal Services Plans 52, % % 5 2.7% Books - Used & Rare 13, % % 3 1.6% Auto Service - Specialty Parts 10,097 1, % % 0 0.0% Real Estate Investors 60, % % 8 4.3% Bathtubs & Sinks - Repair & Refinish 54, % % % Restaurant Equipment & Supplies 31, % % 3 1.6% Insurance - Travel 14, % 5 2.7% 0 0.0% Vending Machines 38, % % % Shutters 50, % % 8 4.4% Sightseeing Tours 30, % % 1 0.6% Photo Finishing - Retail 18, % % 2 1.1% Immigration & Naturalization Consultants 15, % % % Tools - Hand 8,413 1, % % 1 0.6% Graphic Designers 51, % % % Screening - Background & Employment 23, % % 0 0.0% Appliances - Used 6,882 1, % % % Management Consultants 59, % % % Patio & Deck Builders 57, % % % Antiques - Dealers 49, % % 6 3.4% Marble & Granite Installation, Stonework Fabrication 33, % % 9 5.1% Importers 20, % % 3 1.7% Vanity Publishers 5,662 1, % % % Lawn & Tree Care 4,157 1, % % 8 4.5% All-Terrain Vehicles 23, % % 5 2.9% Retail Stores 13, % % % Social Networking 6,097 1, % % % Air Purifying & Cleaning Systems & Equipment 47, % % 1 0.6% Battery Supplies 19, % % 4 2.3% Spas & Hot Tubs - Supplies & Parts 9,249 1, % % 2 1.2% Airlines - Ticket Agencies 8,774 1, % % 3 1.8% Real Estate Appraisers 53, % % 3 1.8% Air conditioning & Heating Contractors - Commercial 28, % % 6 3.6% Buildings - Pre - Cut, Prefab & Modular - Dealers 28, % % 3 1.8% Marine Sales & Service 27, % % 2 1.2% Cleaning Compounds 2,497 1, % 6 3.6% 0 0.0% Hardwood Floor Contractors 67, % % 6 3.6% Furniture Designers & Custom Builders 27, % % 4 2.4% Dental Service Plans 29, % % 0 0.0% Watches - Service & Repair 27, % % 4 2.4% Mens Clothing & Furnishings - Retail 26, % % 8 4.9%

7 Funeral Directors 61, % % 3 1.9% Cleaning Supplies 19, % % 6 3.7% Casinos 13, % % 2 1.2% Greeting Cards - Retail 9,654 1, % % 0 0.0% Childrens & Family Entertainment 5,296 1, % % 7 4.4% Screen Printing 29, % % 5 3.2% Business Promotions - General 31, % % % Auto Body Shop Equipment & Sup 6,194 1, % % 7 4.5% Upholsterers 35, % % % Photographic Equipment & Supplies - Wholesale & Manufacturing 2,498 1, % % % Lawn Mowers 19, % % 1 0.6% College Admission Counseling 1,641 2, % % 0 0.0% Trucking Transportation Brokers 45, % % 1 0.6% Attorneys & Lawyers - Bankruptcy & Taxes 30, % 9 5.8% 0 0.0% Coaching - Business 48, % % 4 2.6% Market Survey Companies 46, % % % Furniture Repair & Refinish 32, % % % Maids & Butlers Service 24, % % 3 2.0% Cemeteries 17, % % 0 0.0% Advertising - Telephone 12, % % 6 3.9% Cabinet Manufacturer 55, % % 3 2.0% Doors - Repair 40, % % 2 1.3% Draperies & Curtains - Retail & Custom 32, % % 4 2.6% Woodworking 28, % % % Gift Baskets & Parcels 23, % % 5 3.3% Medical Service Organizations 17, % % 1 0.7% Bookkeeping Service 71, % % 8 5.3% Roommate Referral Service 2,971 1, % % 0 0.0% Massage Therapeutic 8,590 1, % % % Soliciting Organizations 7,908 1, % % 3 2.0% Mailing Machines & Equipment 7,642 1, % % 0 0.0% Data Communications Equipment & Systems 15, % 9 6.2% 2 1.4% Window Cleaning 62, % % 7 4.8% Rental Service Stores & Yards 13, % % 4 2.8% Recycling - Computers & Other Electronics 9,260 1, % 8 5.5% 1 0.7% Employment Training 30, % % % Bed & Breakfast 21, % % 3 2.1% Video Games - Rent & Lease 12, % 8 5.6% 1 0.7% Theaters 10,114 1, % % 3 2.1% Laundries 5,933 1, % % 5 3.5% Air Conditioning Systems - Cleaning 11, % % % Identity Theft Protection & Prevention Services 36, % 8 5.6% 6 4.2% Schools - Academic - Special Education 28, % % % Bail Bonds 33, % % 4 2.8% Barbers 24, % % 4 2.8% Compact Discs, Tapes & Records - Retail 14, % % 8 5.7% Wheel Chairs 10,032 1, % 9 6.4% 2 1.4% Recreational Vehicles - Rent & Lease 9,247 1, % % 7 5.0% Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery 51, % % 0 0.0% Recreation Centers 12, % % 3 2.1% Musical Instruments - Supplies & Accessories 11, % % 0 0.0% Excavating Contractors 140, % % 3 2.2% Medical Alarms 53, % % 1 0.7% Stoves - Wood, Coal 21, % % 2 1.4% Property Management - Industrial & Commercial 14, % % 1 0.7% Landscape Architects 53, % % 9 6.5% Energy Management & Conservation Consultant 36, % % 0 0.0% Legal Clinics 21, % % % Fabric Shops 16, % % 1 0.7% Condominiums 14, % % 1 0.7% Beauty Schools 27, % % 1 0.7% Legal Document Assistance 13, % % 2 1.5% Septic Tanks & Systems Cleaning 39, % % % Gun Dealers 13, % % 2 1.5% Adult & Continuing Education 12, % % 2 1.5% Auto Warranty Plans 12, % % 6 4.4% Booths - Toll, Parking 1,944 2, % 6 4.4% 2 1.5% Security Guard & Patrol Service 90, % % % Pharmaceutical Products - Wholesale & Manufacturing 20, % % 0 0.0% Trade Shows, Expositions & Fairs 10, % % 0 0.0% Computers - Multimedia 13, % % 1 0.7% Auto & Truck Brokers 52, % % 0 0.0% Vacuum Cleaners - Service & Repair 15, % % 7 5.3% Dentist - Dental Surgery 9,551 1, % % % Newspaper Distributors 4,264 1, % 5 3.8% 2 1.5% Fireplace Equipment - Retail 23, % % 1 0.8% Sewing Machines - Dealers 18, % % 2 1.5% Entertainers 16, % % 4 3.1% Alterations - Clothing 15, % % 2 1.5% Accountants 52, % % 3 2.3% Physical Therapists 41, % % 5 3.9% Carpenters 51, % % 7 5.5% Water Treatment Equipment,Service & Supplies 36, % % 7 5.5% Auto Dealers - Antique & Classic 19, % % 0 0.0% Physicians & Surgeons - Dermatology 21, % % 3 2.4% Furniture - Wholesale 15, % % 5 3.9% Grant Writers 10,224 1, % % % Appliances - Small - Supplies & Parts 4,393 1, % % 0 0.0% Data Processing Service 23, % % 2 1.6% School Supplies 14, % % 2 1.6% Pressure Washing 44, % % 4 3.2% Insurance Consultants 34, % % 5 4.0% Auto Inspection Stations 20, % % 1 0.8% Shoes - Orthopedic 14, % % 2 1.6% Dancing Instruction 25, % % 4 3.2% Sales Promotion Service 22, % % % Laser Cosmetic Services 4,881 1, % % % Hair Replacement 24, % % 3 2.4% Farm Equipment 24, % % 1 0.8% Answering Services 29, % % 0 0.0% Lawn Mowers - Sharpen & Repair 14, % % 3 2.5% Pyramid Companies 12, % % 2 1.6% Linens - Retail 10, % % 6 4.9% Sporting Goods - Wholesale & Manufacturers 5,755 1, % % 0 0.0%