US and Canada 2016 Statistics Sorted by Complaints

Transcription

1 Total 162,632, , ,306 79% 161,226 19% 15,961 2% Telephone Communications 612, , ,280 99% 231 1% 22 0% Cellular Telephone Service & Supplies 282, , ,787 98% 550 2% 51 0% Television - Cable, CATV & Satellite 264, , ,233 99% 393 1% 16 0% Auto Dealers - New Cars 2,069, , ,635 87% 3,365 13% 95 0% Collection Agencies 3,257, , ,565 89% 1,478 8% 470 3% Auto Dealers - Used Cars 3,139, , ,927 73% 4,203 26% 234 1% Furniture - Retail 1,061, , ,290 88% 1,507 11% 107 1% Online Retailer 1,294, , ,216 60% 4,422 32% 1,026 8% Banks 559, , ,221 97% 333 3% 23 0% Internet Shopping 1,947, , ,422 72% 2,316 23% 512 5% Insurance Companies 1,984, , ,473 95% 418 4% 48 0% Department Stores 133, , ,198 99% 77 1% 7 0% Auto Repair & Service 2,023, , ,702 66% 2,817 33% 144 2% Property Management 1,741, , ,833 80% 1,630 19% 43 1% Credit Cards & Plans 360, , ,637 98% 87 1% 32 0% Auto Renting & Leasing 207, , ,126 84% 1,158 16% 19 0% Hotels 179, , ,690 68% 2,165 31% 70 1% Apartments 553, , ,366 65% 2,293 34% 68 1% Home Warranty Plans 291, , ,395 97% 137 2% 54 1% Internet Services 856, , ,830 89% % 56 1% Roofing Contractors 5,192, , ,352 68% 1,805 28% 283 4% Airlines 85, , ,865 76% 1,522 24% 24 0% Movers 1,561, , ,365 70% 1,730 28% 129 2% Consumer Finance & Loan Companies 1,197, , ,848 95% 246 4% 48 1% Travel Agencies & Bureaus 859, , ,538 91% 493 8% 49 1% Burglar Alarm Systems - Dealers, Monitoring & Service 469, , ,204 97% 146 3% 28 1% Electric Companies 295, , ,591 96% 171 4% 9 0% Internet Selling Services 330, , ,589 96% 160 3% 17 0% Financial Services 1,444, , ,999 89% % 78 2% Restaurants 391, , ,382 54% 1,943 44% 89 2% Contractors - General 3,932, , ,185 52% 1,861 44% 139 3% Home Builders 2,205, , ,474 84% % 49 1% Clothing - Retail 450, , ,119 52% 1,890 46% 89 2% Plumbers 2,789, , ,093 77% % 57 1% Prepaid Debit/Credit Cards 181, , ,870 98% 66 2% 8 0% Health Clubs 188, , ,424 87% % 66 2% Skin Care 263, , ,625 68% 1,151 30% 83 2% Home Improvements 1,391, , ,886 76% % 67 2% Cell Phone & Tablet Equipment, Supplies & Repair 189, , ,942 79% % 48 1% Payment Processing Service 248, , ,661 99% 39 1% 4 0% Construction & Remodeling Services 2,533, , ,793 49% 1,753 47% 148 4% Pest Control Services 1,158, , ,310 90% 328 9% 21 1% Computers Hardware, Software & Services 504, , ,045 84% % 51 1% Electronic Equipment & Supplies - Dealers 224, , ,243 89% 318 9% 66 2% Heating & Air Conditioning 2,332, , ,954 82% % 54 1% Computers - Dealers 209, , ,405 96% 150 4% 9 0% Mail Order & Catalog Shopping 368, , ,019 87% 307 9% 153 4% Computer Software Publishers & Developers 226, , ,991 86% % 37 1% Real Estate Maintenance Protection Plan 116, , , % 0 0% 0 0% Credit Reporting Agencies 120, , ,321 98% 61 2% 7 0% Appliances - Major - Dealers 347, , ,035 90% 303 9% 36 1% Mortgage Brokers 1,250, , ,956 88% % 38 1% Electronic Equipment & Supplies - Wholesale & Manufacturers 57, , ,252 98% 53 2% 4 0% Dentists 614, , ,511 77% % 16 0% Online Social Media/Networking 98, , ,099 98% 56 2% 9 0% Loans 1,464, , ,477 81% % 156 5% Florists - Retail 96, , ,308 75% % 18 1% Auto Parts & Supplies - New 545, , ,219 74% % 20 1% Real Estate 831, , ,226 76% % 21 1% Fitness Centers 152, , ,020 69% % 40 1% Health & Diet Products - Retail 410, , ,037 70% % 60 2% Jewelers - Retail 668, , ,303 79% % 34 1% Building Materials 195, , ,784 98% 62 2% 2 0% Newspapers 72, , ,619 92% 218 8% 4 0% Towing - Automotive 546, , ,453 53% 1,258 46% 53 2% Air Conditioning Contractors & Systems 1,310, , ,264 85% % 27 1% Lawn Maintenance 766, , ,152 81% % 46 2% Insurance Services 679, , ,359 93% 151 6% 25 1% Delivery Service 156, , ,160 85% % 26 1% Manufacturers & Producers 400, , ,309 91% 201 8% 17 1% Security Control Equipment & System Monitors 415, , ,179 90% 209 9% 35 1% Ticket Sales - Events 312, , ,137 90% % 4 0% Dating Service 163, , % 1,437 63% 12 1% Auto Body Repair & Painting 1,008, , ,504 66% % 35 2% Rubbish & Garbage Removal 206, , ,697 75% % 61 3% Landscape Contractors 1,478, , ,132 50% 1,022 46% 89 4%

2 Auto Manufacturers & Distributors 86, , ,045 93% 151 7% 11 0% Credit Unions 234, , ,041 94% 138 6% 1 0% Moving & Storage Company 353, , ,405 65% % 40 2% Hospitals 151, , ,685 79% % 4 0% Vacation Time Share 153, , ,003 96% 89 4% 5 0% General Merchandise - Retail 245, , ,479 72% % 38 2% Attorneys & Lawyers 1,707, , ,395 69% % 45 2% Internet Marketing Services 661, , ,734 87% % 37 2% Mattresses 215, , ,749 89% % 10 1% Mailing Services 97, , ,754 91% 175 9% 4 0% Credit Card - Merchant Services 209, , ,731 92% 138 7% 18 1% Appliances - Major - Service & Repair 379, , ,009 54% % 52 3% Insurance - Health 243, , ,589 86% % 14 1% Online Travel Agency 198, , ,659 90% 147 8% 39 2% Health & Medical - General 374, , ,357 75% % 29 2% Advertising - Directory & Guide 98, , ,509 84% % 18 1% Insurance - Auto 267, , ,588 89% % 7 0% Storage Units - Household & Commercial 104, , ,552 87% % 6 0% Dry Cleaners 113, , % % 59 3% Tree Service 1,122, , % % 107 6% Vitamins & Food Supplements 434, , ,181 70% % 52 3% Banking Services 33, , ,627 96% 63 4% 3 0% Shoes - Retail 173, , ,206 72% % 50 3% Tire Dealers 229, , ,175 71% % 15 1% Home Electronics 111, , ,501 91% 122 7% 31 2% Extended Warranty Contract Service Companies 217, , ,555 96% 57 4% 16 1% Natural Gas Companies 84, , ,505 93% 105 7% 2 0% Carpet & Rug Dealers - New 370, , ,469 92% 124 8% 9 1% Swimming Pool Contractors, Dealers, Design 822, , ,231 77% % 33 2% Appliances - Major - Wholesale & Manufacturers 30, , ,554 98% 35 2% 3 0% Transportation Services 231, , % % 29 2% Tax Return Preparation 549, , ,076 68% % 52 3% Credit Card Processing Service 298, , ,484 94% 80 5% 14 1% Discount Stores 98, , ,410 91% 136 9% 9 1% Car Wash & Polish 96, , % % 53 3% Telephone Pre-Paid Card Sales & Distribution 34, , ,465 95% 75 5% 4 0% Motels 41, , % % 14 1% Internet - Web Hosting 169, , ,304 88% % 8 1% Mortgage Bankers 656, , ,415 98% 27 2% 4 0% Parking Facilities 70, , ,033 72% % 42 3% Payday Loans 427, , % % % Travel Clubs 293, , ,101 78% % 47 3% Painting Contractors 1,360, , % % 67 5% Fulfillment Services 46, , ,126 81% % 10 1% Beauty Salons 204, , % % 81 6% Internet Gaming 95, , ,192 87% % 18 1% Electronic Equipment & Suppliers - Service & Repair 91, , ,136 84% % 15 1% Transmissions - Automobile 335, , % % 38 3% Computers - Service & Repair 321, , % % 67 5% Auto Warranty Processing Service 268, , ,218 91% 98 7% 19 1% Sporting Goods - Retail 195, , ,128 85% % 13 1% Coupon Book Promotions 52, , ,247 96% 52 4% 0 0% Furniture Rent & Lease 81, , ,220 95% 63 5% 0 0% T-Shirts 155, , % % 44 3% Exercise & Physical Fitness Programs 95, , % % 12 1% Recreational Vehicles - Dealers 243, , ,120 89% % 8 1% Beauty Supplies & Equipment 145, , % % 15 1% Windows 507, , % % 91 7% Resorts 113, , % % 8 1% Schools - Academic - Colleges & Universities 220, , ,085 87% % 15 1% Medical Equipment & Supplies 228, , % % 11 1% Cosmetic Sales by Internet 127, , ,028 84% % 8 1% Concrete Contractors 852, , % % 42 3% Cruises 62, , ,116 92% 91 8% 1 0% Bus Lines 28, , ,124 94% 77 6% 0 0% Windows - Installation & Service 640, , % % 39 3% Paving Contractors 668, , % % 47 4% Hotels - Reservations 54, , ,098 94% 72 6% 3 0% Fence Contractors 608, , % % 26 2% Magazine Sales 108, , % % 41 4% Energy Service Companies 225, , ,064 94% 63 6% 3 0% Appliances - Major - Parts & Supplies 126, , % % 9 1% Boutiques 130, , % % 53 5% Loan Servicing 160, , % 60 6% 1 0% Billing Service 150, , % 90 9% 1 0% Physicians & Surgeons - Medical-M.D. 147, , % % 18 2% Womens Apparel - Retail 96, , % % 10 1% Truck Rent & Lease 17,022 1,096 1, ,007 97% 28 3% 0 0%

3 Art Goods 21, , % 56 5% 1 0% Computers - Supplies & Parts 119, , % % 7 1% Credit Services 317, , % 81 8% 23 2% Pharmacies 146, , % 72 7% 16 2% Vacation Rentals 213, % % 24 2% Retail Stores 55, % % 37 4% Office Supplies 113, % 66 7% 4 0% Vacation Certificates & Vouchers 142, % % 81 9% Locks & Locksmiths 198, % % % Internet Access Provider 51, % % 7 1% Water Companies - Bottled, Bulk 41, % 22 2% 7 1% Timeshare Resale and Rental Marketing 253, % % % Publishers - Book 196, % % 10 1% Timeshare Companies 163, % % 18 2% Publishers - Periodical 149, % 70 8% 7 1% Not Elsewhere Classified 68, % % 36 4% Marketing Programs & Services 670, % % 15 2% Handyman Services 450, % % 50 6% Computers - Wholesale & Manufacturers 25, % 25 3% 0 0% Computers - Networks 103, % % 8 1% Sportswear - Retail 57, % % 29 3% Air conditioning & Heating Contractors - Residential 394, % % 22 2% Carpet & Rug Cleaners 510, % % 24 3% Referral - Contractor 78, % % 0 0% Business Services - General 218, % % 69 8% Clinics 143, % % 12 1% Radio Stations & Broadcast Companies 28, % 16 2% 4 0% Electricians 1,368, % % 24 3% Video Games - Dealers 38, % % 22 3% Motorcycles - Dealers 141, % % 7 1% Hospital & Medical Equipment & Supplies 155, % % 6 1% Mortgage Lender 414, % 75 9% 6 1% Cable TV, Internet & Telephone Installation Service 72, % 81 10% 7 1% Information Technology Services 204, % % 22 3% Video Games - Wholesale & Manufacturers 16,635 1, % 37 4% 0 0% Toys - Retail 65, % 86 11% 10 1% Water Companies - Utility 59, % % 2 0% Auto Service Contract Companies 149, % % 69 8% Television Home Shopping 40, % 7 1% 0 0% Grocers - Retail 88, % % 7 1% Financing 145, % 56 7% 6 1% Money Orders & Transfers 71, % 18 2% 2 0% Auto Repair - Maintenance 35, % % 10 1% Service Stations - Gasoline & Oil 81, % % 17 2% Web Design 231, % % 18 2% Publishers - Directory & Guide 95, % % 51 7% Gift Certificates/Cards 65, % 42 6% 50 7% Gun Dealers 109, % % 18 2% Nail Salons 53, % % 24 3% Weight Control Services 183, % % 26 3% Fire & Water Damage Restoration 467, % 99 13% 19 3% Remodeling Services 301, % % 26 3% Real Estate Rental Service 178, % % 22 3% Home Decor, Accessories & Gifts - Online Retailer 41, % % 8 1% Moving Brokers 88, % % 0 0% Wholesalers & Distributors 160, % % 5 1% Health & Medical Products 93, % % 15 2% Credit - Debt Consolidation Services 405, % % 25 4% Photographers 61, % % 24 4% Marketing Consultants 220, % % 28 4% Auto Services 117, % % 13 2% Amusement Parks & Places 39, % 92 14% 5 1% Telephone Equipment & Systems Dealers 48, % % 1 0% Pizza 32, % % 15 2% Advertising Specialties 109, % % 16 2% Building Contractors 587, % % 15 2% Dating Service - Online 24, % 91 14% 8 1% Auto Repair - Windshield, Glass Shops 164, % % 9 1% Magazines - Subscription Agents 78, % % 28 4% Real Estate Services 154, % % 7 1% Massage Therapists 69, % % 35 6% Rental Vacancy Listing Service 47, % 69 11% 3 0% Auto Transporters & Drive-Away Companies 347, % % 3 0% Exercise Equipment & Machines - Sales 52, % % 6 1% Taxes - Consultants & Representatives 272, % 79 13% 5 1% Cleaning Services 240, % % 21 3% Water Heaters - Dealers 56, % 24 4% 1 0% Gymnasiums 23, % % 18 3%

4 Credit Cards & Plans - Equipment & Supplies 50, % 14 2% 1 0% Insurance - Life 266, % 46 8% 1 0% Pet Supplies & Foods - Retail 97, % % 12 2% Debt Relief Services 187, % % 53 9% Business Processing Optimization 10,658 1, % 10 2% 1 0% Multi-Level Selling Companies 285, % 22 4% 10 2% Optical Goods - Retail 108, % % 7 1% Opticians 43, % 77 13% 5 1% Tanning Salons 33, % % 52 9% Searchers of Records 163, % 61 10% 7 1% Debt Relief Services 330, % % 46 8% Loan Modification 138, % % 48 8% Mobile Apps 66, % % 8 1% Office Supplies - Sale by Deceptive Telemarketing 64, % % 51 9% Information Bureaus 109, % 84 15% 28 5% Booths - Toll, Parking 21, % 40 7% 1 0% Photographers - Portrait 67, % % 38 7% Appliances - Small - Service & Repair 113, % % 43 8% Laboratories - Medical 50, % 57 10% 20 4% Water Filtration & Purification Equipment 239, % 97 18% 5 1% Food - Sales & Delivery 52, % % 5 1% Schools - Business & Vocational 295, % 92 17% 37 7% Nurseries - Plants, Trees 75, % % 5 1% Cosmetics & Perfumes - Retail 91, % % 6 1% Garage Doors & Openers 312, % % 17 3% Beds - Retail 38, % 21 4% 2 0% Auctioneers 128, % % 14 3% Services - General 109, % % 15 3% Audio-Visual Equipment - Dealers 77, % % 8 2% Recycling - Computers & Other Electronics 33, % % % Optometrists 79, % % 3 1% Solar Energy System Design & Installation 165, % 36 7% 14 3% Computers - Rent & Lease 18,110 1, % 3 1% 0 0% Legal Document Assistance 138, % % 5 1% Health & Wellness 153, % 92 18% 9 2% Limousine Service 162, % % 26 5% Resume Service 69, % 41 8% 2 0% Siding Contractors 331, % 94 19% 14 3% Swimming Pool Service & Repair 249, % % 11 2% Shirts - Custom Made 26, % % 5 1% High Risk Behavior/Practices 56, % % % Floors - Hardwood 94, % 62 13% 4 1% Solar Energy Equipment & Systems Dealers 152, % 80 16% 11 2% Contractor - Remodel & Repair 180, % % 12 2% Auto Warranty Service 97, % 27 6% 2 0% Market Research & Analysis 231, % 62 13% 2 0% Photographic Equipment & Supplies - Retail 107, % % 14 3% Watches - Dealers 168, % 97 20% 17 4% Utility Contractors 52, % 17 4% 0 0% Contractors - Solar Energy 158, % 46 10% 3 1% Yellow Page Advertising 27, % % 16 3% Advertising - Mobile 9,580 1, % 12 3% 2 0% Books - New 79, % % 10 2% Home Inspection Service 372, % % 9 2% Auto Warranty Plans 99, % % 69 15% Satellite Communication - Common Carrier 11,523 1, % 66 14% 2 0% Veterinarians 162, % 93 20% 0 0% Buying Clubs & Group Purchasing Service 87, % 11 2% 13 3% Motorcycles - Supplies & Parts 71, % % 0 0% Pet Shops 105, % % 3 1% Hearing Aids & Assistive Devices 194, % 92 20% 18 4% Animal Hospitals 58, % 60 13% 2 0% Foods - Carry Out 34, % % 1 0% Real Estate Agents 109, % % 8 2% Bridal Shops 44, % % 13 3% Computer Business Services 30, % 50 11% 2 0% Oils - Fuel 149, % 32 7% 3 1% Business Consultants 319, % % 24 5% Commercial Products Wholesale & Distributor 33, % 20 5% 3 1% Newspaper Distributors 7,474 1, % 5 1% 0 0% Day Spas 58, % % 73 17% Books - Textbooks New & Used 72, % 74 17% 13 3% Relocation Service 168, % % 9 2% Training Programs 349, % 93 22% 7 2% Online Education 92, % 71 17% 9 2% Check Cashing Service 56, % 64 15% 9 2% Guns & Gunsmiths 135, % % 12 3% Insurance Agency 233, % 86 20% 5 1%

5 Clothes - Consignment & Resale 48, % 96 23% 48 11% Event Planners 50, % % 26 6% Wigs & Hairpieces 78, % % 12 3% Lubricating Service - Automotive 26, % % 3 1% Vacuum Cleaners - Household - Dealers 145, % % 17 4% Apartment Finding & Rental Service 73, % % 17 4% Road Service - Automotive 36, % 41 10% 3 1% Childrens & Infants Wear - Retail 58, % 59 14% 10 2% Meat - Bulk & Itinerant 21, % % 72 18% Auto Parts & Supplies - Used & Rebuilt 82, % % 6 1% Collection Systems 99, % 80 20% 10 2% Brake Service 37, % 60 15% 0 0% Sanitation Consultants 8,234 1, % 8 2% 0 0% Swimming Pool Equipment & Supplies 91, % % 4 1% Child Care Centers 199, % % 9 2% Tours - Operators & Promoters 143, % 55 14% 4 1% Educational Consultants 187, % 40 10% 13 3% Mason Contractors 324, % % 16 4% Contractors - Flooring 163, % % 13 3% Auto Services - Oil & Lube 17,658 1, % 42 11% 1 0% Physicians & Surgeons - Dermatology 27, % % 5 1% Title Companies & Agents 195, % 78 20% 7 2% Gutters & Downspouts 288, % 95 25% 16 4% Car Service 37, % 38 10% 2 1% Advertising Agencies & Counselors 152, % % 6 2% Convenience Stores 45, % % 2 1% Foundation Contractors 276, % 51 14% 12 3% Kitchen & Bath - Design & Remodeling 290, % % 13 3% Heating Contractors 326, % 93 25% 2 1% Medical Alarms 52, % 6 2% 1 0% Moving Services - Labor & Materials 81, % % 8 2% Door-to-Door Sales - Magazines 48, % % 13 3% Windows & Doors - Installation & Service 173, % 61 16% 9 2% Medical Billing Services 59, % % 5 1% Government - State 18,445 1, % 84 23% 0 0% Advance Fee Loan Brokers 115, % % % Product Sales - General 77, % % 23 6% Auto Detailing 87, % % 11 3% Hair Styling and Services 35, % % 6 2% Plumbing Drains & Sewer Cleaning 163, % 78 22% 10 3% Hair Products and Equipment 73, % % 17 5% Gold, Silver & Platinum Dealers 187, % % 4 1% Cosmetic Sales 73, % % 4 1% Dog Breeders 235, % % 25 7% Freight Forwarding 102, % 88 25% 4 1% E-Cigarettes 39, % % 2 1% Work-At-Home Companies 255, % % 47 14% Collectibles 81, % 76 22% 2 1% Appliances - Used 52, % % 10 3% Internet Auction Service 106, % 29 9% 2 1% Manufactured Homes - Dealers 131, % 75 23% 7 2% Advertising - Direct Mail 75, % 62 19% 6 2% Associations 84, % 46 14% 9 3% Credit & Debt Counseling 510, % 95 29% 25 8% Health Maintenance Organizations 37, % 42 13% 0 0% Chiropractors D.C. 168, % 83 26% 3 1% Waterproofing Contractors 200, % 45 14% 9 3% Musical Instruments - Dealers 54, % 46 14% 3 1% Party Supplies 46, % % 8 2% Credit Repair Services - Advance Fee 127, % % 19 6% Gas - Propane 72, % 26 8% 0 0% Security Systems Consultants 67, % 46 15% 7 2% Ambulance Service 39, % 79 25% 3 1% Floor Laying, Refinishing & Resurfacing 208, % 95 30% 4 1% Insurance Claim Processing Services 70, % 31 10% 1 0% Lawn & Garden Equipment & Supplies 75, % 80 25% 4 1% Market Survey Companies 80, % % 20 6% Spas & Hot Tubs - Dealers 96, % 54 17% 7 2% Sunglasses 27, % 86 28% 19 6% Cabinets 150, % % 11 4% Scholarships & Financial Aid 65, % 12 4% 2 1% Energy Conservation Products & Services 106, % 74 24% 14 5% Loans - Small Business 205, % 50 16% 0 0% Real Estate Developers 168, % 63 20% 6 2% Credit Repair Services - No Advance Fee 187, % 11 4% 0 0% House Cleaning 230, % % 9 3% Carports 47, % 54 18% 1 0% Correspondence Schools 133, % 28 9% 1 0%

6 Real Estate - Rentals by Individuals 56, % % 3 1% Product Development & Marketing 79, % 11 4% 3 1% Bakers - Retail 39, % % 5 2% Publishers - Magazine 38, % % 6 2% Sales Lead Generation 91, % 59 20% 5 2% Air Duct Cleaning 103, % % 22 8% Asphalt 121, % % 20 7% Taxicabs 65, % % 15 5% Sports & Recreation 19,518 1, % % 6 2% Auto Accessories 47, % % 11 4% Insurance - Travel 30, % 2 1% 0 0% Association Management 68, % 28 10% 0 0% Commercial Products Manufacturers 36, % 35 12% 2 1% Hazardous & Medical Waste Services 14,165 1, % 3 1% 0 0% Landscape Maintenance 137, % % 9 3% Manufactured Homes Distributors & Manufacturers 112, % 51 18% 5 2% Telecommunications Equipment - Disability 25, % 15 5% 0 0% Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery 91, % 62 22% 4 1% Attorneys & Lawyers - Bankruptcy 92, % % 79 28% Furniture Manufacturers 127, % 32 11% 5 2% Television & Radio - Service & Repair 44, % % 16 6% Pawnbrokers 52, % 90 32% 6 2% Campgrounds & RV Parks 55, % 72 26% 3 1% Bedding 46, % 45 16% 16 6% Air conditioning & Heating Contractors - Commercial 168, % 62 23% 3 1% Point of Sale Systems 41, % 18 7% 1 0% Countertops 152, % 71 27% 4 1% Payroll Service 66, % 19 7% 1 0% Physicians - Specialists 58, % 80 30% 2 1% Hair Removal - Laser & Electrolysis 31, % 80 30% % Lighting Fixtures - Retail 71, % 47 18% 26 10% Passport & Visa Services 55, % % 1 0% Doors 96, % 69 27% 8 3% Garage Door Repair 66, % 87 34% 8 3% Lingerie 25, % 53 21% 1 0% Pet Grooming 101, % % 3 1% VOIP (Voice Over Internet Protocol) Sales & Service 13,650 1, % 15 6% 0 0% Incentive Programs 32, % 22 9% 0 0% News Publications - Trade, Association 26, % 25 10% 1 0% Campers - Wholesale & Manufacturers 80, % 6 2% 1 0% Electricians - Residential 245, % 87 34% 3 1% Home Health Services 315, % 60 24% 1 0% Bill Paying Service 50, % 2 1% 0 0% Real Estate Investors 237, % 66 26% 4 2% Food Manufacturers, Wholesalers, Distributors 87, % 76 31% 8 3% Mailing Machines & Equipment 12,281 1, % 2 1% 3 1% Telephone Service - Long Distance 47, % 72 29% 3 1% Gas - Propane - Equipment & Supplies 29, % 11 4% 0 0% Boat Dealers 83, % 69 28% 2 1% Bathroom Remodeling 141, % 67 27% 4 2% Fence - Sales, Service & Contractors 100, % 70 29% 7 3% Signs 92, % % 4 2% Leasing Service 60, % 41 17% 2 1% Glass - Plate and Window 148, % 68 28% 18 7% Repossession Service 78, % 84 35% 7 3% Urgent Care Centers 17,296 1, % 85 35% 2 1% Cabin, Cottage & Chalet - Rentals 32, % 56 23% 9 4% Labor Posters 22, % 5 2% 0 0% Photo Finishing - Retail 10,079 1, % 64 27% 0 0% Insurance - Accident & Health 70, % 11 5% % Truck Dealers 67, % 70 30% 2 1% Auto Parts & Supplies - Used 27, % 93 39% 2 1% Contact Lenses 70, % 35 15% 1 0% Swimming Pool Manufacturers & Distributors 14,451 1, % 5 2% 0 0% Advertising - Internet 98, % 89 38% 13 6% Storage - Data 6,890 1, % % 1 0% Computers - Sys Designers & Consult 88, % 37 16% 2 1% Cooking Utensils 47, % 36 15% 1 0% Electric Equipment - Service & Repair 33, % 46 20% 6 3% Motor Scooters - Dealers 26, % % 5 2% Genealogists 56, % 5 2% 0 0% Telecommunication Equipment & Systems Dealers 20, % 27 12% 2 1% Games & Supplies 41, % 84 36% 10 4% Lawn & Tree Care 50, % % 7 3% Appliances - Small - Wholesale & Manufacturers 20, % 13 6% 0 0% Gift Shops 45, % 70 30% 5 2% Monograms 11,287 1, % % 5 2%

7 Tire Distributors & Manufacturers 13,254 1, % 3 1% 1 0% Water Softening & Conditioning Equipment Service & Supplies 119, % 29 13% 7 3% Mailing Lists 47, % % 1 0% Cosmetics - Wholesale & Manufacturers 21, % 72 32% 4 2% Water & Sewer Line Protection 89, % 0 0% 0 0% Handbags 22, % 72 32% 4 2% Hardware - Retail 54, % 50 22% 2 1% Marble & Granite Installation, Stonework Fabrication 92, % 99 44% 1 0% Music Distribution Service 12,287 1, % 15 7% 0 0% Communication Consultants 49, % 18 8% 5 2% Monuments 50, % 88 40% 10 5% Attorneys & Lawyers - Collections Law 76, % 31 14% 3 1% Granite 106, % 78 35% 4 2% Floor Materials - Retail 115, % 56 25% 4 2% Martial Arts 40, % 78 35% 7 3% Physicians & Surgeons - Radiology 23, % 46 21% 0 0% Driving Instruction 74, % 53 24% 8 4% Recreational Vehicles - Equipment, Parts, Supplies 41, % 33 15% 1 0% Insured Property Replacement Service 13,544 1, % 1 0% 0 0% Auto Service - Window Tinting 60, % 78 36% 8 4% Chimney Cleaning 171, % 64 30% 11 5% DVD sales & service 16,874 1, % % 5 2% Engines - Rebuild & Exchange 105, % 54 25% 5 2% Administrative Services 28, % 5 2% % Health & Diet Food Products - Wholesale & Manufacturing 49, % 74 35% 5 2% Home Repair & Maintenance 39, % % 19 9% Theaters 10,828 1, % 75 35% 1 0% Floor Coverings & Installation 83, % 75 35% 3 1% Garage Builders 60, % 38 18% 5 2% Sitting Services 20, % 0 0% 0 0% Telemarketing Services 93, % 81 38% 32 15% Baby Accessories & Services 17,181 1, % 96 46% 2 1% Appliances - Small - Dealers 42, % 78 37% 9 4% Ticket Broker 77, % 26 13% 5 2% Cleaning Supplies 28, % 74 36% 20 10% Clubs 29, % % 1 0% Legal Forms 88, % 30 14% 0 0% Mufflers & Exhaust Systems 32, % 82 40% 1 0% Painters - Commercial or Residential 62, % % 8 4% Physicians & Surgeons - Family Practice 23, % 48 23% 3 1% Traffic & Parking Consultants 13,762 1, % 56 27% 4 2% Casinos 20, % 52 25% 1 0% Business Opportunity Companies 178, % 57 28% 8 4% Massage Therapeutic 20, % 69 34% 9 4% Uniforms 36, % 59 29% 4 2% Auto Repair - Mobile 49, % 96 48% 3 1% Image & Graphics Printing 136, % 60 30% 2 1% Tattoos 46, % % 3 1% Jewelry Designers 53, % 89 44% 13 6% Mobile Telephone Equipment & Supplies 21, % % 6 3% Mobile Telephone Service 12,653 1, % 42 21% 9 4% Satellite Equipment & Supplies 67, % 48 24% 7 3% Magazines - Dealers 14,617 1, % % 3 2% Magazines - Distributors 21, % % 4 2% Photographers - Wedding 22, % % 9 5% Property Management - Industrial & Commercial 46, % 38 19% 3 2% Dental Laboratories 34, % 66 33% 0 0% Timeshare Deed and/or Title Transfer 152, % 37 19% 12 6% Auto Customizing 49, % % 10 5% Computer Printers Sales & Service 24, % 24 12% 0 0% Charity - Local 132, % 43 22% 1 1% Parking Attendant Service 10,770 1, % 88 45% 0 0% Digital Media 21, % 61 31% 0 0% Tile - Ceramic - Contractors & Dealers 140, % % 3 2% Drone Retailer 6,837 1, % 13 7% 1 1% Employee Benefit Plans 16,976 1, % 3 2% 0 0% Employment Agencies 256, % 74 38% 7 4% Truck Repair & Service 84, % 74 38% 2 1% Automobile Dealers - Imported Cars 17,795 1, % 64 33% 3 2% Fireplaces 64, % 55 28% 4 2% Hobby & Model Construction Supplies - Retail 37, % 74 38% 5 3% Contractor - Insulation 204, % 45 23% 5 3% Property Maintenance 112, % 78 41% 5 3% Health & Fitness Program Consultants 34, % 72 38% 5 3% Auto Parts & Supplies - Wholesale & Manufacturers 54, % 75 39% 1 1% Insurance - Property 71, % 6 3% 0 0% Screen Printing 45, % % 6 3% Awnings & Canopies 70, % 59 31% 6 3%

8 Furniture - Outdoor 27, % 32 17% 4 2% Government - US. 17,568 1, % 37 20% 1 1% Screening - Background & Employment 83, % 33 17% 1 1% Online Event Registration 12,793 1, % 9 5% 0 0% Professional Services - General 125, % 34 18% 9 5% Accountants 127, % 69 37% 1 1% Hardwood Floor Contractors 128, % 63 34% 5 3% Auto Auctions 49, % 74 40% 0 0% Health Care Management 32, % 35 19% 2 1% Auto Dealers - Online 29, % 73 40% 1 1% Auto Listing Service 65, % 26 14% 1 1% Beauty Consultant 13,333 1, % 26 14% 2 1% Caterers 77, % 91 50% 8 4% Cigar & Cigarette & Tobacco Dealers - Retail 25, % 78 43% 2 1% Mens Clothing & Furnishings - Retail 41, % 72 40% 0 0% Foundation Repair & House Leveling 104, % 34 19% 3 2% Landscape Designers 103, % 77 43% 13 7% Septic Tanks & Systems Contractors & Dealers 130, % 47 26% 2 1% Computer Consultant 58, % 67 38% 12 7% Coupon Services 35, % 33 19% 3 2% Balloons - Manned 12,918 1, % 76 43% 4 2% Funeral Related Services 51, % 46 26% 2 1% Teeth Whitening Services 22, % 30 17% 2 1% Title Loans 37, % 46 26% 1 1% Estates - Appraisals, Sales & Auctions 50, % 77 44% 10 6% Job Listing & Advisory Services 291, % 47 27% 3 2% Air Conditioning Repair 71, % 70 40% 11 6% Copiers & Copier Supplies 45, % 17 10% 0 0% Crowdfunding 10,426 1, % 4 2% 0 0% Antennas 13,380 1, % 4 2% 0 0% Bicycle - Dealers 37, % 58 35% 4 2% Sweepstakes 80, % 34 20% 16 10% Camping Equipment 9,715 1, % % 0 0% Patio, Porch & Deck Enclosures 84, % 26 16% 6 4% Farm Equipment 42, % 34 21% 0 0% Sightseeing Tours 28, % 83 51% 0 0% Athletic Organizations 55, % 21 13% 3 2% Dental Service Plans 68, % 13 8% 1 1% Investigators 122, % 60 37% 10 6% Lighting Equipment - Emergency 8,154 1, % 14 9% 0 0% Uniforms - Medical 6,876 1, % 86 53% 0 0% Water Heaters - Wholesale & Manufacturers 6,103 1, % 6 4% 0 0% Auto Wrecking 29, % 90 56% 0 0% Investment Securities 70, % 36 22% 1 1% Designers - Apparel 12,260 1, % 87 54% 1 1% Marketing - Home Based Business 85, % 5 3% 1 1% Shoe Repair 16,142 1, % 75 47% 14 9% Electric Scooters 10,046 1, % 46 29% 2 1% Septic Tanks & Systems Cleaning 98, % 50 31% 2 1% Television & Radio - Dealers 25, % 66 41% 7 4% Upholsterers 66, % 70 44% 6 4% Coffee & Tea Shops 11,200 1, % 20 13% 5 3% Consignment Service 17,513 1, % 77 49% 11 7% Industrial Equipment & Supplies 83, % 36 23% 3 2% Industrial Products Wholesalers & Distributors 33, % 6 4% 0 0% Airport Transportation 16,875 1, % 40 25% 0 0% Buses - Charter & Rental 46, % 65 41% 13 8% Dentist Information Bureaus 1,839 2, % % 0 0% Investment Advisory Service 130, % 75 48% 13 8% Video Games - Rent & Lease 8,080 1, % 4 3% 3 2% Blinds 41, % 31 20% 4 3% Cemeteries 19,202 1, % 41 26% 1 1% Data Communications Equipment & Systems 22, % 15 10% 1 1% Auto Driving School 25, % 44 29% 11 7% Interactive Media 9,412 1, % 5 3% 0 0% Management Consultants 71, % 54 35% 2 1% Waste Reduction, Disposal, Recycle Equipment 19,307 1, % 40 26% 4 3% Window Cleaning 124, % 79 51% 2 1% Wines - Retail 31, % 27 18% 0 0% Real Estate Consultants 93, % 45 29% 2 1% Restaurant Equipment & Supplies 52, % 36 24% 12 8% Driveway Installation, Paving & Repair 26, % % 12 8% Furniture Designers & Custom Builders 37, % 78 51% 8 5% Tutoring 65, % 41 27% 6 4% Adult Entertainment 57, % 76 50% 5 3% Kitchen Accessories 29, % 81 54% 2 1% Magazine Sales by Mail 10,436 1, % 36 24% 1 1% Financial Planning Consultants 295, % 32 21% 13 9%

9 Hair Replacement 43, % 29 19% 3 2% Recreational Vehicles - Repair & Service 42, % 53 35% 1 1% Scholastic Prep Courses, Books & Materials 17,284 1, % 57 38% 17 11% Chemists - Manufacturers 2,779 2, % 19 13% 0 0% Meat - Retail 56, % 59 40% 1 1% Physicians & Surgeons - Orthopedic Surgery 35, % 35 23% 1 1% Business & Trade Organizations 35, % 37 25% 1 1% Prescription Benefit Consultants 51, % 10 7% 0 0% Hospitalization, Medical & Surgical Plans 18,125 1, % 18 12% 1 1% Snow Removal Service 48, % 59 40% 18 12% Waste Containers 11,559 1, % 38 26% 0 0% Art Galleries, Dealers & Consultants 32, % 40 27% 4 3% Auto Perform, Race & Sport Equipment 39, % 64 44% 1 1% Data Brokers 4,566 2, % 20 14% 0 0% Electric Equipment & Supplies - Retail 35, % 75 51% 6 4% Lawn & Garden Sprinkler Systems 96, % 57 39% 3 2% Modeling & Talent Agencies 221, % 40 27% 10 7% Printers 75, % 46 32% 20 14% Promotional Products - Wearable 17,863 1, % 25 17% 12 8% Bail Bonds 43, % 63 44% 2 1% Medical Imaging Services 15,201 1, % 32 22% 0 0% Television & Radio Parts - Wholesale & Manufacturers 9,605 1, % 3 2% 2 1% Water Treatment Equipment,Service & Supplies 74, % 19 13% 4 3% Woodworking 51, % 78 55% 15 10% Laser Cosmetic Services 24, % 58 41% 24 17% Concrete - Stamped & Decorative 49, % 66 47% 1 1% Door-to-Door Sales - Meat 41, % 65 46% 2 1% Auto Lube & Oil - Mobile 9,936 1, % 54 39% 1 1% Kitchen Remodeling 62, % 49 35% 10 7% Housewares - Retail 23, % 23 17% 0 0% Rental Service Stores & Yards 17,785 1, % 44 32% 1 1% Shoes - Wholesale & Manufacturers 10,761 1, % 9 6% 1 1% Insurance Agents 36, % 19 14% 0 0% Linens - Retail 12,554 1, % 13 9% 2 1% Coin Dealers, Supplies 157, % 21 15% 2 1% Furniture - Rustic 20, % 48 35% 0 0% Logistics 43, % 43 31% 3 2% Physical Therapists 47, % 35 26% 2 1% Plumbing Fixtures, Parts, Supplies - Retail 46, % 19 14% 1 1% Pressure Washing 114, % 48 35% 12 9% Air Purifying & Cleaning Systems & Equipment 65, % 28 21% 6 4% Janitor Service 236, % 47 35% 5 4% Battery Supplies 33, % 46 34% 0 0% Cleaning Compounds 7,207 1, % 3 2% 0 0% Craft Supplies 24, % 35 26% 3 2% Ink Cartridge - Refill & Sales 20, % 60 45% 4 3% Online Payments 24, % 7 5% 1 1% Screening - Tenant 21, % 5 4% 0 0% Watches - Service & Repair 31, % 44 33% 1 1% Medical Service Organizations 35, % 49 37% 0 0% Pillows 53, % 31 23% 0 0% Television Stations & Broadcast Companies 24, % 41 31% 0 0% Food Products 33, % 43 33% 4 3% Motorcycles - Repairing & Service 32, % 63 48% 3 2% Pardon Services 15,233 1, % 55 42% 34 26% Pet Health Plans 15,002 1, % 2 2% 0 0% Physicians & Surgeons - Ophthalmology 30, % 20 15% 0 0% Candles - Retail 20, % 11 8% 2 2% Golf Equipment & Supplies - Retail 32, % 37 28% 0 0% Personal Services 42, % 54 41% 4 3% Dentist - Orthodontist 29, % 30 23% 1 1% Laundries 7,896 1, % 56 43% 7 5% Animals - Nuisance Control - Trapping 25, % 21 16% 3 2% Auto Radios & Stereos - Sales & Repair 23, % 37 29% 1 1% Beauty Schools 35, % 36 28% 11 9% Buildings - Metal 76, % 33 26% 3 2% Covers - Protective 12,645 1, % 23 18% 0 0% Government Contractors 10,265 1, % 0 0% 0 0% Immigration & Naturalization Consultants 50, % 23 18% 4 3% Musical Instruments - Supplies & Accessories 14,293 1, % 11 9% 5 4% Shipping Masters 21, % 67 52% 2 2% All-Terrain Vehicles - ATVs 41, % 40 31% 2 2% Eyeglass Suppliers 26, % 45 35% 0 0% Food & Beverage Services 20, % 51 40% 1 1% Funeral Homes 46, % 42 33% 0 0% Toys - Wholesale & Manufacturers 16,931 1, % 21 16% 2 2% Video Games - Supplies & Parts 14,339 1, % 49 38% 0 0% Window Shades 25, % 20 16% 1 1%

10 Accountants - Certified Public 252, % 36 28% 3 2% Excavating Contractors 375, % 59 46% 4 3% Filing Equipment, Systems & Supplies 4,305 2, % 0 0% 0 0% Video Tapes & Discs Sales & Rentals 16,654 1, % 39 31% 8 6% Auto Alarms & Security Systems 26, % 46 37% 1 1% Auto Service - Sound Systems Sales & Service 20, % 31 25% 0 0% Boat Repair 56, % 64 51% 4 3% Candles - Wholesale & Manufacturers 52, % 2 2% 1 1% Magazine Sales by Telephone 13,302 1, % 8 6% 5 4% Debt Repayment Plan 34, % 31 25% 7 6% Insurance - Homeowners 79, % 14 11% 2 2% Interior Decorators & Designers 64, % 54 43% 5 4% Book, Compact Disc, & DVD Clubs 13,635 1, % 27 22% 6 5% Pet Boarding & Kennels 128, % 38 31% 1 1% Saltwater Pools - Equipment & Supplies 3,884 2, % % 0 0% Disc Jockeys 27, % 58 47% 11 9% Irrigation Systems & Equipment 70, % 23 19% 2 2% Survival Products & Supplies 15,131 1, % 36 29% 3 2% Trucking 107, % 58 47% 3 2% Video Production Services 40, % 50 41% 5 4% Water Damage Restoration 67, % 23 19% 2 2% Furniture Repair & Refinish 56, % 57 47% 3 2% Insurance Consultants 68, % 18 15% 5 4% Nursing Homes 74, % 38 31% 3 2% Vehicle Transport Services 38, % 49 40% 2 2% Coffee & Tea 30, % 26 21% 20 17% Photo Imaging Service 11,596 1, % 61 50% 3 2% Real Estate Appraisers 86, % 29 24% 4 3% Video Tapes & Discs - Dealers 6,942 1, % 76 63% 22 18% Wedding Supplies & Services 20, % 36 30% 9 7% Accounting Services 67, % 35 29% 4 3% Auto Dealers - Antique & Classic 62, % 50 42% 3 3% Corsets & Girdles 11,039 1, % 93 78% 1 1% Electronic Instruments 4,617 2, % 47 39% 0 0% Internet-Based Telephone Service 19,505 1, % 10 8% 1 1% Optical Equipment & Supplies 29, % 9 8% 1 1% Patio & Deck Builders 83, % 52 43% 4 3% Bathroom Remodeling - Walk-In Tubs 24, % 38 32% 1 1% Manufactured Homes - Parks 45, % 40 34% 5 4% Photographers - Commercial 29, % 44 37% 5 4% Roommate Referral Service 15,044 1, % 4 3% 10 8% Upholstery & Carpet Cleaning 50, % 68 57% 8 7% Auto & Truck Brokers 43, % 29 25% 4 3% Drug & Alcohol Screening & Testing 25, % 15 13% 0 0% Promotional Products 41, % 47 40% 31 26% Schools - General Interest 44, % 40 34% 20 17% Baseball Cards & Sports Memorabilia 15,557 1, % 84 72% 0 0% Funeral Directors 57, % 31 26% 1 1% Hats - Retail 6,330 1, % 75 64% 7 6% Online Publications 15,444 1, % 32 27% 7 6% Physicians & Surgeons - Pediatrics 16,003 1, % 18 15% 0 0% Duct Cleaning 88, % 53 46% 0 0% Gift Baskets & Parcels 17,680 1, % 47 41% 2 2% Shopping Service - Personal 12,230 1, % 75 65% 1 1% Shutters 74, % 44 38% 3 3% Test Publishers 17,129 1, % 6 5% 4 3% Wedding Consultants 19,205 1, % 40 35% 4 3% Advertising - Periodical 6,982 1, % 13 11% 0 0% Auto Parts & Supplies - Custom Wheels/Rims 29, % 35 31% 3 3% Carpenters 108, % 72 63% 4 4% Kitchen Cabinets & Equipment - Household 76, % 31 27% 2 2% Novelties - Retail 19,387 1, % 35 31% 19 17% Small Engine Repair 36, % 48 42% 1 1% Water Coolers 6,755 1, % 52 46% 1 1% Dumpster Services 12,090 1, % 21 19% 3 3% Glass - Repair 18,305 1, % 65 58% 11 10% Laboratories - Testing 119, % 49 43% 4 4% Non Profit Organizations - General Membership 36, % 29 26% 1 1% Online Drug & Prescription Services 67, % 7 6% 6 5% Utility Submetering & Billing 21, % 6 5% 0 0% Venetian Blinds - Dealers 19,018 1, % 16 14% 1 1% Animal Breeders 38, % 64 57% 6 5% Battery Charging Equipment 7,126 1, % 35 31% 0 0% Childrens & Family Entertainment 11,611 1, % 43 38% 2 2% Christmas Trees 15,300 1, % 47 42% 1 1% Concrete - Custom 30, % 65 58% 7 6% Costume Fabrics, Trim & Accessories 4,884 1, % 11 10% 0 0% Guns - Air, BB and Pellet 6,402 1, % 74 66% 0 0%