COMMITTEE FOR TRANSIT ACCESSIBILITY AGENDA

Transcription

1 COMMITTEE FOR TRANSIT ACCESSIBILITY Wednesday, January 13, :00 PM VTA Auditorium 3331 North First Street San Jose, CA AGENDA COMMITTEE MISSION STATEMENT: The VTA Committee for Transit Accessibility provides guidance and perspective to the Board of Directors on VTA transit and transportation accessibility matters to help ensure complete access to all users in Santa Clara County, doing so by facilitating dialogue with, representing and advocating the needs of the disabled and senior communities. CALL TO ORDER 1. ROLL CALL 2. ORDERS OF THE DAY - Approve the Consent Agenda 3. INTRODUCTION OF AUDIENCE MEMBERS 4. PUBLIC PRESENTATIONS: This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda, within the Committee s jurisdiction. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 5. ACTION ITEM - Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for Receive a report from the General Manager. (Verbal Report) (Fernandez) 3331 North First Street San Jose, CA Administration Customer Service

2 Santa Clara Valley Transportation Authority Committee for Transit Accessibility January 13, Receive the Board of Directors Report. (Verbal Report) 8. Receive update on Envision Silicon Valley. (Verbal Report) (Haywood) CONSENT AGENDA 9. Approve the Regular Meeting Minutes of October 7, INFORMATION ITEM - Receive the FY2016 First Quarter Transit Operations Performance Report. 11. INFORMATION ITEM - Receive the Chief Operating Officer's Report. 12. INFORMATION ITEM - Receive a report on the January 4, 2016 Transit Service Changes. REGULAR AGENDA 13. INFORMATION ITEM - Receive a report on Rapid 523 Berryessa BART to DeAnza College. 14. INFORMATION ITEM - Receive a report on the FLEX Service Pilot. (Verbal Report) 15. INFORMATION ITEM - Receive the Santa Clara-Alum Rock Bus Rapid Transit Status Update. 16. INFORMATION ITEM - Receive an overview of the Transit Ridership Improvement Program (TRIP) work plan for INFORMATION ITEM - Receive and discuss information about One Bay Area Grant Cycle 2 Criteria. 18. INFORMATION ITEM - Receive a report on Super Bowl 50 Transit Service. (Verbal Report) 19. INFORMATION ITEM - Receive Workplan update. REPORTS 20. Receive the Committee Staff Report. (Verbal Report) 21. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report. (Verbal Report) 22. Receive the Chairperson's Report. (Verbal Report) Page 2

3 Santa Clara Valley Transportation Authority Committee for Transit Accessibility January 13, 2016 OTHER 23. ANNOUNCEMENTS 24. ADJOURN The Consent Agenda items may be voted on in one motion at the beginning of the meeting under Orders of the Day. If you wish to discuss any of these items, please request the item be removed from the Consent Agenda under Orders of the Day - Agenda Item #2. In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. Page 3

4 5 Date: January 5, 2016 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Board Secretary, Elaine Baltao 2016 CTA Leadership Election Process: Conduct Elections Policy-Related Action: No Government Code Section Applies: No ACTION ITEM RECOMMENDATION: Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for BACKGROUND: The Committee for Transit Accessibility (CTA) bylaws require that the committee elect from its membership a chairperson, first vice chairperson and second vice chairperson annually to serve as the committee leadership for the upcoming calendar year. The bylaws also provide that these positions serve one-year terms and are eligible for election to multiple terms. Only voting, not ex-officio, members are eligible to serve in these positions. The elections for the CTA chairperson and vice chairperson positions are conducted during the committee s first meeting of the calendar year (usually January), if practical. The duties of the chairperson are to preside at all meetings of the committee and represent the committee before the Board of Directors. The duty of the first vice chairperson is to perform the duties of the chairperson when that individual is absent. The duty of the second vice chairperson is to perform the duties of the chairperson when neither the chairperson nor first vice chairperson is present. It is the responsibility of all advisory committee chairpersons and vice chairpersons to participate in periodic coordination meetings between themselves and the VTA Board chairperson. In addition, all committee leadership positions are normally requested to attend a brief training and orientation session on advisory committee meeting management prior to the commencement of their terms North First Street San Jose, CA Administration Customer Service

5 5 DISCUSSION: The election process for chairperson and vice chairperson is comprised of three distinct steps. The first step is appointing the nomination subcommittee. The second is presentation of the nomination subcommittee s report. The final step is conducting elections to select the chairperson and vice chairperson. Each of these components is conducted during the committee meeting. Appointing the Nomination Subcommittee The chairperson requests volunteers to serve on the nomination subcommittee, which is typically comprised of two or three members. If there are no volunteers or an insufficient number, it is the chairperson s prerogative to appoint committee members to serve on it. It is required that the committee vote to approve the appointment of members to the nomination subcommittee. This step normally takes place two meetings prior to conducting the elections. The nomination subcommittee identifies members interested in serving in the chairperson or vice chairperson positions. This is done by soliciting nominations from members, either for themselves or other members, and is done at a time other than during the committee meeting. Additionally, it is the nomination subcommittee s responsibility to determine that members who have been nominated are willing to serve. The nomination subcommittee may also make a recommendation as to its recommended candidate for each position. At its October 2015 meeting, the CTA approved the appointment of member Lupe Medrano and ex-officio member Katie Heatley to serve on the nomination subcommittee. Report from the Nomination Subcommittee At the meeting immediately preceding the elections, the nomination subcommittee provides a verbal report to the advisory committee identifying committee members who have confirmed their willingness to serve. This establishes the initial list of candidates for the elections to be held at the next meeting. The nomination subcommittee is automatically discharged when its report is formally presented to the committee. No action is required of the committee other than to receive the report. Due to the CTA s next meeting not being until January 2015, the nomination subcommittee submitted its report in writing, which was ed to CTA members on January 5, 2016 in order to provide the membership sufficient time to consider the candidates. This report indicated that the following individuals had been nominated and had confirmed their willingness to serve: Chairperson: First Vice Chairperson: Second Vice Chairperson: Aaron Morrow Jeffrey Jokinen Christine Fitzgerald; Chaitanya Vaidya The nomination subcommittee s report and its recommendation for each position, if any, will be reiterated immediately prior to the elections being conducted. Page 2 of 3

6 5 Election of Chairperson and Vice Chairperson These elections, which are held at the bylaw-specified meeting whenever possible, are conducted for the chairperson and vice chairperson positions individually and in sequence. Immediately preceding the vote, the nomination subcommittee s report and recommendation for each position, if any, will be reiterated and the chair will verify that the named candidates still wish to be considered for the position. The chairperson will next ask whether there are any nominations from the floor, then close the nomination process to establish the final list of candidates for each position. For instances of multiple candidates for the same position, the order of voting for each candidate is alphabetically by last name. The CTA requires the affirmative vote of nine members or a majority of the quorum present, whichever is greater, to elect each of the leadership positions. The term of office for the 2016 CTA committee leadership commences immediately following the completed vote for each specific office. ALTERNATIVES: There are no alternatives since the Committee s bylaws specify the election process. FISCAL IMPACT: There is no fiscal impact. Prepared by: Stephen Flynn, Advisory Committee Coordinator Memo No Page 3 of 3

7 3B A COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, October 7, 2015 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Roseryn Bhudsabourg Representative/Board Member Present Kalra CTA Ex-Officio Kathy Bonilla Member Present Christine Fitzgerald Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Absent Jeffery Jokinen First Vice Chairperson Absent Lupe Medrano Member Present Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Dilip Shah Member Present Barbara Stahl Member Absent Chaitanya Vaidya Second Vice Chairperson Absent Lori Williamson Member Absent quorum was not present and a Committee of the Whole was declared. The Agenda was taken out of order. 3. 4BINTRODUCTION OF AUDIENCE MEMBERS David Ledwitz, Management Analyst; John Sighamony, Senior Transportation Planner; Stephen Flynn, Advisory Committee Coordinator; Gary Miskell, Chief Technology Officer; Marcella Rensi, Transportation Planning Manager; Adam Burger, Senior Transportation Planner; Patrick Griffin, Customer Relations Manager; Robin Garcia, Operations Service Planning; Manolo Gonzalez - Estay, Public Communications Specialist II; Ken Ronsse, Deputy Director, Construction; and, Alberto Lara, Director of Business Services North First Street San Jose, CA Administration Customer Service

8 2. Orders of the Day Jim Unites, Deputy Director, Operations and Committee Staff Liaison, informed the Committee of the passing of CTA Member, Larry Saltman. He indicated the meeting would be adjourned in memory of Mr. Saltman. Mr. Unites announced Cam Acker retired from the Committee. He also indicated Member Vaidya is on medical leave and plans to be back for the January 2016 meeting. Chairperson Morrow and Ex-Officio Member Heatley shared kind words and fond memories of Mr. Saltman and the work he did while on the Committee. On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Orders of the Day. 4. PUBLIC PRESENTIONS There were no Public Presentations. 5. Board of Directors Report There was no Board of Directors report. General Manager s Report Mr. Unites indicated Nuria I. Fernandez, General Manager, was unable to attend the meeting. Mr. Unites introduced Alberto Lara, Director of Business Services. Upon inquiry of Chairperson Morrow, Mr. Lara provided an overview of his areas of responsibility within VTA. Mr. Unites announced Inez Evans was appointed as the new Chief Operating Officer, replacing Michael Hursh who accepted the General Manager position at AC Transit. 6. Envision Silicon Valley Chairperson Morrow indicated the Envision Silicon Valley report would be heard with Agenda Item #12., Envision Silicon Valley List of Projects. CONSENT AGENDA 7. Regular Meeting Minutes of June 10, 2015 On Order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of June 10, Chief Operating Officer's Report On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Chief Operating Officer s Report. 9. Transit Operations Performance Report On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Transit Operations Performance Report. Committee for Transit Accessibility Minutes Page 2 of 6 October 7, 2015

9 10. October 2015 Service Changes On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the October 2015 Service Changes. REGULAR AGENDA 11. Nomination Subcommittee for the Chairperson and Vice Chairpersons for 2016 Stephen Flynn, Advisory Committee Coordinator, provided a brief overview of the nomination subcommittee process. Member Medrano and Ex-Officio Member Heatley volunteered to serve. On order of Chairperson Morrow and there being no objection, Member Medrano and Ex-Officio Member Heatley will serve as the Nomination Subcommittee to identify members interested in serving as the chairperson or vice chairperson for Envision Silicon Valley List of Projects John Sighamony, Senior Transportation Planner, provided a brief overview of the staff report and briefly discussed the preliminary list of projects. The Committee of the Whole discussed the following: 1) amount of the projects included in the list: 2) process of paring the list; and 3) timeline. Upon inquiry, Mr. Unites indicated the item will be brought back to the Committee. On order of Chairperson Morrow and there being no objection, the Committee of the Whole recommended that the VTA Board of Directors approve the List of Projects received from VTA's Call for Projects and direct staff to submit the complete list to the Metropolitan Transpiration Commission for consideration of inclusion in the Regional Transportation Plan. 13. One Bay Area Grant Cycle 2 Marcella Rensi, Transportation Planning Manager, provided a brief overview of the report and an overview of the OBAG II structure proposal. The Committee of the Whole expressed the need for additional bus shelters and fully accessible bus stops. On order of Chairperson Morrow and there being no objection, the Committee of the Whole recommended that the VTA Board of Directors approve the One Bay Area Grant (OBAG) Cycle 2 program structure. 14. Transit Ridership Improvement Program Adam Burger, Senior Transportation Planner, provided a presentation, highlighting: 1) Changing our approach; 2) Transit network design guidance; 3) consultants - Jarrett Walker and Associates; and 4) Project timeline. The Committee of the Whole suggested the following: 1) add a component specifically for people with disabilities and the elderly; 2) strategies to address accommodations for mothers with strollers; 3) address the schedule frequency, adding schedules to bus stops, and notifying customers sooner of any changes; and 4) increase number of free passes. Committee for Transit Accessibility Minutes Page 3 of 6 October 7, 2015

10 On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on the Transit Ridership Improvement Program. 15. Santa Clara-Alum Rock Project Bus Rapid Transit (BRT) Project Status Ken Ronsse, Deputy Director, Construction, provided a brief report and presentation, highlighting: 1) Overview; 2) Project alignment and station locations; 3) Typical media bus lane; 4) Typical median BRT station on Alum Rock; 5) Typical station shelters; 6) Art enhancements; 7) Background; 8) Current conditions; 9) Construction plan; and 10) Summary schedule. The Committee of the Whole expressed concern with the impacts of the construction shutdown to the community and businesses in the surrounding area. Staff indicated the new contractor is already working in the field and has made vast improvements. The Committee of the Whole suggested the following: 1) more planning beforehand so consumers are less impacted; 2) include electric outlets at bus stops; and3) provide support to local merchants during transportation inconveniences to help them stay in business. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on Santa Clara-Alum Rock Project BRT Project Status. 16. Transportation Assistance Program (TAP) Manolo Gonzalez-Estay, Public Communications Specialist II, provided a brief overview of the staff report. In response to the Committee of the Whole s request to make the forms more readily available, Mr. Gonzalez-Estay stressed that it is a pilot program and that more information will be distributed as the program goes forward and funds are secured for its continuance. He noted staff will look into getting the information to senior centers to disseminate program details. Member Shah requested staff to forward to the Committee the program brochure. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Transportation Assistance Program (TAP) for Low Income patrons. 17. Dynamic Transit Service Pilot Program Implementation Aiko Cuenco, Transportation Planner III, provided a brief overview and a presentation, highlighting: 1) Background; 2) First pilot Tasman; 3) Tasman zone details; 3) Tasman zone FLEX stops; 4) Proposed fare structure; 5) Priorities in service design; 6) FLEX vehicles; 7) Opportunities for public-private partnerships; 8) Measure results and improve service design; 9) VTA FLEX vs. other ridesharing services; 10) Future pilot applications; and 11) Next steps. The Committee of the Whole made the following comments and suggestions: 1) utilize corporate resources for promotion of program; 2) ensure FLEX app is vetted for accessibility features; 3) cautioned against charging "no-show" fees; 4) consult Federal Transit Administration (FTA) amendment language on provision for demand response transit to provide curb-to-curb assistance upon customer request; 5) advertise new FLEX service on the bus and in the media; 6) inability to use transfers and passes; and 7) concern over credit card payment only option. Committee for Transit Accessibility Minutes Page 4 of 6 October 7, 2015

11 Mr. Unites responded the fare structure is one of the key areas that staff will continue to evaluate and monitor throughout the pilot. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received information on the Dynamic Transit Service Pilot Program Implementation. 18. Real Time Transit Information (RTI) Project Gary Miskell, Chief Technology Officer, provided a presentation, highlighting: 1) Real time data; 2) Vehicle safety innovation; 3) Pedestrian collision avoidance system; and 4) Pedestrian and bike collision avoidance pilot. The Committee of the Whole discussed audio signage features and the continuous feed of information. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Real Time Transit Information (RTI) project. 19. Bus Stop Improvement Program Status Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Bus Stop Improvement Status Report. 20. Workplan Update REPORTS On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Workplan update. 21. Committee Staff Report There was no Committee Staff Report. 22. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report There was no Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report. 23. Chairperson's Report OTHER There was no Chairperson s Report. 24. ANNOUNCEMENTS There were no Announcements. 25. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:05 p.m., in memory of CTA Member, Larry Saltman. Committee for Transit Accessibility Minutes Page 5 of 6 October 7, 2015

12 Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 6 of 6 October 7, 2015

13 10 Date: November 6, 2015 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans Transit Operations Performance Report - FY2016 First Quarter FOR INFORMATION ONLY BACKGROUND: The FY2016 First Quarter Transit Operations Performance Report presents the first fiscal quarter's year-to-date (July 2015-September 2015) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. A summary of the FY 2016 First Quarter Transit Operations Performance Report follows. DISCUSSION: Ridership (page 7 of the report) Bus ridership for the first quarter of FY2016 totaled 8.38 million, an increase of 3.6% compared to the first quarter of FY Average weekday ridership was 106,617, up 3.1 % compared to FY2015 s first quarter. Light rail ridership recorded 2.85 million boardings during the first quarter of FY2016, a decrease of 5.2% compared to the prior fiscal year. Average weekday ridership was 35,217, down 2.7% compared to the same period in FY2015. The double-track construction at Mountain View station and temporary closure of the Montague station contributed to the light rail ridership decline. Overall, system ridership (bus and rail) was up 1.2% at 11.2 million. Average weekday ridership increased 1.6%, from 139,586 last year to 141,834 this year. Average Saturday ridership was 85,489 up by 4.2% and average Sunday ridership was 65,637 down 10.3% due to only one Sunday game at Levi s Stadium this year, compared to four last year. Special Event Service: A total of twenty four major stadium events occurred during the first 3331 North First Street San Jose, CA Administration Customer Service

14 10 quarter - thirteen at Avaya and eleven at Levi s. Events at Levi s Stadium included professional and high school football games, concerts, a soccer match, San Francisco 49ers Training Camp Day, and a private event for Cisco Systems. Of the 121,518 total riders to Levi s Stadium events, 55,250 riders were on weekdays, 51,272 riders were on Saturday and 14,996 riders were on Sunday. Bus service ridership to Avaya Stadium averaged 1,252, with a total of 16,275 riders from the thirteen events. Levi s Stadium events Year Month Riders Events Average per event 2015 July 30, , August 54, , September 37, ,559 Totals 121, ,047 Avaya Stadium events Year Month Riders Events Average per event 2015 July 6, , August 3, , September 6, ,575 Totals 16, ,252 Key Performance Indicators (page 6 of the report) Service reliability performance for the system (both bus and light rail) in the first quarter of FY2016 was 99.62%. Bus on-time performance was 85.1%, down slightly from 85.3% last year. Light rail on-time performance was 73.5%, down from last year s 77.4%. The signal issues on the City of Santa Clara segment of the light rail line continue to affect light rail on-time performance. Bus recorded 10,307 miles between major mechanical schedule losses, up from 9,148 in the first quarter of FY2015, and exceeding the goal of 8,000 miles. Light rail recorded 19,929 miles between major mechanical schedule losses, down from 22,958 in the first quarter of FY2015, and did not meet the goal of 40,000 miles. Absenteeism goals were met, with the exception of light rail Way, Power, and Signal Maintenance personnel. Paratransit (page 21 of the report) The first quarter of FY2016 total paratransit ridership was 178,811, down 2.7% compared to the same period last year. The number of active paratransit customers declined just 0.5% in the first quarter compared to the same period last year. The net operating cost for paratransit service during the first quarter was $4.8 million, a 14.4% increase from the first quarter of FY2015. The net operating cost per paratransit passenger trip (including eligibility costs) was at $27.28, a 17.5% increase. Costs have increased due to vendor Page 2 of 3

15 10 contractual CPI rate increases, San Jose s living wage ordinance, and an unplanned California Department of Developmental Disabled Service budget shortfall that has impacted the Broker s ability to share seats on San Andreas Regional Center contracted vehicles at much lower per trip rates. OUTREACH is meeting most established performance measures. Inter-Agency Partners and Contracted Services (page 7 of the report) All of VTA s Inter-agency partners and contracted services recorded ridership increases, with the exception of Dumbarton Express and Monterey-San Jose Express: Dumbarton Express ridership was 77,563, down 4.8%. Highway 17 Express ridership was 91,284, flat at %. Monterey-San Jose Express ridership was 7,239, down 3.5 %. ACE ridership was 330,416, up 6.8%. CE shuttle ridership was 110,759, up 1.9%. Capitol Corridor ridership was 375,577, up 4.6%. Prepared By: Lalitha Konanur Memo No Page 3 of 3

16 10.a Transit Operations Performance Report 2016 First Quarter Report (July 1, 2015-September 30, 2015)

17 10.a

18 10.a Transit Operations Performance Report First Quarter FY 2016 Report (July 1, 2015 September 30, 2015)

19 10.a Santa Clara Valley Transportation Authority FY 2016 First Quarter Transit Operations Performance Report TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 6 Ridership Summary 7 Route details 8 Route Performance Boardings Per Revenue Hour 9 Average Peak Load (Express) 13 Route Productivity 14 Paratransit Operating Statistics 22 Glossary Prepared by: Operations Analysis, Reporting & Systems

20 10.a Executive Summary

21 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY SUMMARY OF PERFORMANCE FY 2016 First Quarter Transit Operations Performance Report Ridership (page 7 of the report) Bus ridership for the first quarter of FY2016 totaled 8.38 million, an increase of 3.6% compared to the first quarter of FY Average weekday ridership was 106,617, up 3.1 % compared to FY2015 s first quarter. Light rail ridership recorded 2.85 million boardings during the first quarter of FY2016, a decrease of 5.2% compared to the prior fiscal year. Average weekday ridership was 35,217, down 2.7% compared to the same period in FY2015. The double-track construction at Mountain View station and temporary closure of the Montague station contributed to the light rail ridership decline. Overall, system ridership (bus and rail) was up 1.2% at 11.2 million. Average weekday ridership increased 1.6%, from 139,586 last year to 141,834 this year. Average Saturday ridership was 85,489 up by 4.2% and average Sunday ridership was 65,637 down 10.3% due to only one Sunday game at Levi s Stadium this year, compared to four last year. Special Event Service: A total of 24 major stadium events occurred during the first quarter - thirteen at Avaya and eleven at Levi s. Events at Levi s Stadium included professional and high school football games, concerts, a soccer match, San Francisco 49ers Training Camp Day, and a private event for Cisco Systems. Of the 121,518 total riders to Levi s Stadium events, 55,250 riders were on weekdays, 51,272 riders were on Saturday and 14,996 riders were on Sunday. Bus service ridership to Avaya Stadium averaged 1,252, with a total of 16,275 riders from the thirteen events. Levi s Stadium events Year Month Riders Events Average per event 2015 July 30, , August 54, , September 37, ,559 Totals 121, ,047 Avaya Stadium events Year Month Riders Events Average per event 2015 July 6, , August 3, , September 6, ,575 Totals 16, ,252 Key Performance Indicators (page 6 of the report) Service reliability performance for the system (both bus and light rail) in the first quarter of

22 10.a FY2016 was 99.62%. Bus on-time performance was 85.1%, down slightly from 85.3% last year. Light rail on-time performance was 73.5%, down from last year s 77.4%. The signal issues on the City of Santa Clara segment of the light rail line continue to affect light rail on-time performance. Bus recorded 10,307 miles between major mechanical schedule losses, up from 9,148 in the first quarter of FY2015, and exceeding the goal of 8,000 miles. Light rail recorded 19,929 miles between major mechanical schedule losses, down from 22,958 in the first quarter of FY2015, and did not meet the goal of 40,000 miles. Absenteeism goals were met, with the exception of light rail Way, Power, and Signal Maintenance personnel. Paratransit (page 22 of the report) The first quarter of FY2016 total paratransit ridership was 178,811, down 2.7% compared to the same period last year. The number of active paratransit customers declined just 0.5% in the first quarter compared to the same period last year. The net operating cost for paratransit service during the first quarter was $4.8 million, a 14.4% increase from the first quarter of FY2015. The net operating cost per paratransit passenger trip (including eligibility costs) was at $27.28, a 17.5% increase. Costs have increased due to vendor contractual CPI rate increases, San Jose s living wage ordinance, and an unplanned California Department of Developmental Disabled Service budget shortfall that has impacted the Broker s ability to share seats on San Andreas Regional Center contracted vehicles at much lower per trip rates. OUTREACH is meeting established performance measures. Inter-Agency Partners and Contracted Services (page 7 of the report) All of VTA s Inter-agency partners and contracted services recorded ridership increases, with the exception of Dumbarton Express and Monterey-San Jose Express: Dumbarton Express ridership was 77,563, down 4.8%. Highway 17 Express ridership was 91,284, flat at less than 0.01%. Monterey-San Jose Express ridership was 7,239, down 3.5 %. ACE ridership was 330,416, up 6.8%. Caltrain ridership was 5,049,358 up 4.7%. CE shuttle ridership was 110,759, up 1.9%. Capitol Corridor ridership was 375,577, up 4.6%.

23 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2016 First Quarter Transit Operations Performance Report (July 1, 2015 to September 30, 2015) This section shows events that can affect normal service operations and system ridership. Ridership historically follows employment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 1, 2015 Severe heat warning issued by the National Weather Service. July 1, 2015 San Jose Earthquakes vs. Los Angeles soccer match held at Avaya Stadium. July 4, 2015 VTA featured increased light rail service to the downtown Rotary Club fireworks show at Discovery Meadow. Bus service was rerouted to accommodate the downtown fireworks, the Morgan Hill 4 th of July Car Show and parade, the Fremont 4 th of July Parade, and the San Jose Rose, White, and Blue Parade and Festival. July 5, 2015 Atlas vs. Leon soccer match held at Avaya Stadium. July 7, 2015 BART train fire closes down five East Bay BART stations and stops BART service during morning commute, causing severe delays. July 10, 2015 Earthquakes vs. Houston soccer match held at Avaya Stadium. July 11, 2015 One Direction concert held at Levi s Stadium. July 12, 2015 Light rail service shut down through July 19, 2015 between Mountain View and Whisman Stations and July between Mountain View and Lockheed Stations for doubletracking work. Bus Bridge replacement service provided. July 14, 2015 Earthquakes vs. Club America soccer match held at Avaya Stadium. July 18, 2015 VTA provided expanded bus service to Avaya Stadium for the Pacific Nations Cup rugby tournament. July 21, 2015 Earthquakes vs. Manchester United soccer match held at Avaya Stadium. July 25, 2015 Manchester United vs. Barcelona Soccer match held at Levi s Stadium. July 27, 2015 Cisco Rocks! Corporate event held at Levi s Stadium. July 28-29, 2015 Spare the Air days. 3

24 10.a July 2015 VTA experienced reroutes and service delays due to police activity, Thursday Night Live Summer Concert Series in Mountain View; construction in Mountain View, Sunnyvale, San Jose, and Milpitas; the Garlic City Fun Run and Car Show in Gilroy; a gas leak in San Jose; Sunnyvale Music in the Market; accidents; and mechanical issues. July 2015 There was no measurable rainfall during the month. July 2015 The Santa Clara County unemployment rate was 4.2%. July 2015 Unleaded gas averaged $3.46 per gallon during the month. August 1, 2015 Monterey-Salinas Transit debuts new service between King City and San Jose, including an airport connection to Mineta San Jose airport. August 1, 2015 Wedemeyer High School Football event held at Levi s Stadium. August 2, 2015 Earthquakes vs. Portland soccer match held at Avaya Stadium. August 5, 2015 Training Camp Day event held at Levi s Stadium. August 14, 2015 Earthquakes vs. Colorado soccer match held at Avaya Stadium. August 14-15, 2015 Two Taylor Swift concerts held at Levi s Stadium. August 15, 2015 Line 254, serving Levi s Stadium on game days from Eastridge Transit Center, is discontinued due to low ridership. August 15-16, 2015 Heat advisory issued by the National Weather Service. August 16-17, 2015 Spare the Air days. August 23, ers vs. Dallas Cowboys game at Levi s Stadium. August 26, 2015 Intuit, in Mountain View, announces layoffs of 249 employees following June layoffs of 399 employees. August 27, 2015 Amazon lays off engineers at Silicon-Valley-based Lab126. August 28, 2015 Earthquakes vs. Galaxy soccer match held at Avaya Stadium. August 29, 2015 Luke Bryan concert held at Levi s Stadium. August 31, 2015 McCandless Drive in Milpitas re-opens for Line 77 service and VTA s Montague light rail station re-opens for service following 5-month BART construction closure. August 2015 VTA experienced reroutes and service delays due to the Silicon Valley Pride Parade and Festival; Levi s Stadium events; the FroYo Run; South First Fridays in San Jose; the 4

25 10.a San Jose Jazz Summer Fest; Thursday Night Live Summer Concert Series; National Night Out event in Morgan Hill; mechanical issues; and construction in Mountain View and San Jose. August 2015 The Santa Clara County unemployment rate was 4.0%. August 2015 Rainfall during the month was 100% of normal. August 2015 Unleaded gas averaged $3.33 per gallon during the month. September 3, ers vs. San Diego Chargers Thursday night game at Levi s Stadium. September 5, 2015 Earthquakes vs. Philadelphia soccer match held at Avaya Stadium. September 5-13, 2015 Light rail service between Mountain View and Middlefield is replaced with bus bridge service for double-tracking project. September 8-10, 205 Spare the Air days. September 9-10, 2015 Whisman light rail station was closed, with substitute bus service provided, for the double-tracking project. September 12, 2015 Earthquakes vs. Seattle soccer match held at Avaya Stadium. September 14, ers vs. Minnesota Vikings Monday Night Football game at Levi s Stadium. September 16, 2015 Earthquakes vs. Impact soccer match held at Avaya Stadium. September 19-20, 2015 Light rail service was replaced by a bus bridge between the Mountain View and Whisman stations due to the double-tracking project. September 20-21, 2015 Spare the Air days. September 27, 2015 Earthquakes vs. Real Salt Lake soccer match held at Avaya Stadium. September 2015 VTA experienced reroutes and service delays due to medical emergencies/ police action; accidents; track repair; South First Fridays Street Market; Morgan Hill Auto Show; SoFa Street Fair; Willow Glen Founders Day Parade; A Taste of Morgan Hill; and an SAP event in San Jose. September 2015 The Santa Clara County unemployment rate was 3.7%. September 2015 Rainfall during the month was 6% of normal. September 2015 Unleaded gas averaged $3.01 per gallon during the month. 5

26 10.a Key Performance Indicators

27 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS FY 2016 First Quarter Transit Operations Performance Report 10.a FY 2013 Annual FY 2014 Annual FY 2015 Annual FY 2016 Q1 Met Goal? Q Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 140, , , ,834 No >= 144,600 Boardings per Revenue Hour YES >= 29.5 Percent of Scheduled Service Operated 99.73% 99.67% 99.67% 99.65% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 13,110 10,839 9,890 10,870 YES >= 9,000 Miles Between Chargeable Accidents 88,300 80,812 78, ,989 YES >= 110,800 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) YES >= 8.33 Average Weekday Boarding Riders 106, , , ,617 No >= 108,500 Boardings per Revenue Hour YES >= 25.0 Percent of Scheduled Service Operated 99.70% 99.64% 99.64% 99.62% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 12,080 9,964 9,890 10,307 YES >= 8,000 Miles Between Chargeable Accidents 80,608 73,702 78, ,213 YES >= 100,000 On-time Performance 87.4% 85.9% 85.6% 85.1% No >= 92.5% Operator Personal Time-off 8.5% 8.1% 7.2% 7.3% YES <= 10.0% Maintenance Personal Time-off 7.4% 8.2% 6.0% 5.3% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) No >= 2.92 Average Weekday Boarding Riders 34,241 34,996 34,935 35,217 No >= 36,100 Boardings per Revenue Hour No >= 82.3 Percent of Scheduled Service Operated 99.98% 99.97% 99.96% 99.95% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 40,723 37,381 20,292 19,929 No >= 40,000 Miles Between Chargeable Accidents 2 366, , , ,024 YES >= 558,024 On-time Performance 88.5% 84.5% 77.4% 73.5% No >= 95.0% Operator Personal Time-off 5.9% 7.2% 7.3% 7.1% YES <= 10.0% Maintenance Personal Time-off 7.3% 8.1% 5.2% 3.2% YES <= 8.0% Way, Power, & Signal Personal Time-off 6.3% 4.0% 8.6% 12.4% No <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 3.9% 3.1% 3.0% 2.2% YES <= 5.0% PARATRANSIT Passengers per Revenue Hour³ YES >= 2.40 Net Cost per Passenger $22.69 $23.16 $24.22 $27.28 No <= $26.75 Ontime Performance ³ 96.9% 96.5% 94.3% YES >= 92.0% Complaints per 1,000 passenger Trips³ YES <= 1.0 Schedule Calls Response Time (minutes)³ YES <= 2.0 Days of Service Calls Response Time (minutes)³ YES <= 2.0 ADA Eligibility Certification within 21 Days³ 100.0% 100.0% 100.0% YES >= 100.0% Preventative Maintenance Inspections Ontime³ 99.8% 100.0% 100.0% YES >= 95.0% Major Accidents and Incidents per 85,000 Passenger Trips³ YES <= 1.0 Non-Major Accidents and Incidents per 85,000 Passenger Trips³ YES <= 2.0 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014

28 10.a Ridership Summary

29 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) FY 2016 First Quarter Transit Operations Performance Report FYTD 2016 FYTD 2015 % Change Directly Operated Services Bus 8,380,874 8,093, % Average Weekday Riders 106, , % Light Rail 2,848,762 3,005, % Average Weekday Riders 35,217 36, % Total Directly Operated Services 11,229,636 11,098, % Average Weekday Riders 141, , % Inter-Agency Partners Dumbarton Express 77,563 81, % Average Weekday Riders 1,212 1, % Highway 17 Express 91,284 91, % Average Weekday Riders 1,112 1, % Monterey-San Jose Express 7,239 7, % Average Weekday Riders % Altamont Commuter Express (ACE) 330, , % Average Weekday Riders 5,163 4, % Caltrain 5,049,358 4,821, % Average Weekday Riders 62,766 60, % Caltrain Shuttles (in Santa Clara County) 440, , % Average Weekday Riders 6,669 6, % Contracted Services Paratransit 178, , % Average Weekday Riders 2,439 2, % ACE Shuttles 110, , % Average Weekday Riders 1,731 1, % Total Contracted / Inter-Agency 3,085,381 2,964, % Combined Total Ridership (in Santa Clara County) 1 14,315,017 14,063, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. 7

30 10.a Route Listing Route Destination Route Destination 10 Santa Clara Transit Ctr.-San Jose International Airport-Metro Airport LRT Station 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 12 San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Flea Market 70 Capitol LRT Station-Great Mall/Main Transit Ctr. 13* Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 71 Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via White Rd. 14* Gilroy Transit Ctr. to St. Louise Hospital 72 Senter & Monterey-Downtown San Jose 16* Morgan Hill Civic Ctr. to Burnett Ave. 73 Snell/Capitol-Downtown San Jose 17* Gilroy Transit Ctr. to Murray & Tomkins 77 Eastridge Tran Ctr-Great Mall/Main Trans Ctr via King Rd 18* Gilroy Transit Ctr. to Gavilan College 81 Weekday-Vallco-San Jose State University; Sat-Vallco-Santa Clara Tran.Ctr 19* Gilroy Transit Ctr. to Wren & Mantelli 82 Westgate-Downtown San Jose 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Camino 88* Palo Alto Veteran's Hospital-Middlefield & Colorado 23 DeAnza College-Alum Rock Transit Ctr. via Stevens Creek 89 California Ave. Caltrain Station-Palo Alto Veteran's Hospital 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 101 Camden & Hwy 85-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 102 South San Jose-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 103 Eastridge Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 104 Penitencia Creek Transit Ctr.-Palo Alto 32* San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 34* San Antonio Shopping Ctr.-Downtown Mountain View 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 122 South San Jose-Lockheed Martin/Moffett Park 37* West Valley College-Capitol LRT Station 140 Fremont BART-Mission College & Montague Expwy. 39* The Villages-Eastridge Transit Ctr. 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 40 Weekday/Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline 180 Great Mall/Main Transit Ctr/Aborn&White-Fremont BART 42* Weekday-Kaiser San Jose-Evergreen Valley College San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main 181 Sat-Santa Teresa LRT-Monterey & Senter Transit Ctr. late evenings & weekends 45* Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 182 Palo Alto-IBM/Bailey Ave. 46 Great Mall/Main Transit Ctr.-Milpitas High School 201 DASH SJ Diridon Stn-Downtown SJ LRT Stations 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 231 Avaya Stadium-Downtown San Jose (Event Service Only) 48* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd. 251 Fremont BART-Levi's Stadium (Event Service Only) 49* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd. 252 Vallco-Levi's Stadium (Event Service Only) 51 De Anza College-Moffett Field/Ames Ctr. 253 Gilroy/Morgan Hill-Levi's Stadium (Event Service Only) 52 Foothill College-Downtown Mountain View 255 Almaden-Levi's Stadium (Event Service Only) 53 West Valley College-Sunnyvale Transit Ctr. 256 Ohlone-Chynoweth-Levi's Stadium (Event Service Only) 54 De Anza College-Sunnyvale/Lockheed Martin Trans Ctr. 304 South San Jose-Sunnyvale Transit Ctr. via Arques 55 De Anza College-Great America 321 Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park 55X Fremont High School-Lakewood Village (School Days Only) 323 De Anza College-Downtown San Jose 57 West Valley College-Great America via Quito Rd. 328 Almaden Expy/Via Valiente-Lockheed Martin/Moffett Pk 58 West Valley College-Alviso via Fruitvale 330 Almaden Expy. & Via Valiente-Tasman Drive 60 Winchester Transit Ctr.-Great America 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom LRT Line Mountain View-Winchester 62 Good Samaritan Hospital-Sierra & Piedmont via Union Line Alum Rock-Santa Teresa 63 Almaden Expy & Camden-San Jose State University Line Ohlone/Chynoweth-Almaden 64 Almaden LRT Station-McKee & White via Downtown San Jose 65* Kooser & Blossom Hill-13th & Hedding 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose *Community Bus 8

31 10.a Route Performance

32 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2016 First Quarter Transit Operations Performance Report Core Standard: 26.4 boardings per rvenue hour Local Standard: 19.0 boardings per revene hour Community Bus Standard: 15.5 boardings per revenue hour ACE Shuttles 24.7 Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA based only. 10.a 9

33 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2016 First Quarter Transit Operations Performance Report 10.9 Limited Standard 15.0 Boarding Per Revenue Hour 13.1 Express Standard: is 60% Maximum Load Factor Light Rail Standard: 73.1 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line. 10.a 10

34 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour FY 2016 First Quarter Transit Operations Performance Report Core Standard: 25.3 boardings per revenue hour Local Standard: 17.8 boardings per revenue hour Community Bus Standard: 17.3 boardings per revenue hour * 901* Light Rail Standard: 75.3 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line. 10.a 11

35 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour FY 2016 First Quarter Transit Operations Performance Report Core Standard: 23.2 boardings per revenue hour Local Standard: 19.6 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 51.2 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line 10.a 12

36 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY 2016 First Quarter Transit Operations Performance Report Express Routes Average Peak Load Weekday % % 60.5% Express Standard: 60% Peak Load % % % % % % % % % DB 33.1% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 77.9% 181 Sunday, 68.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA based only. 10.a 13

37 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 14

38 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Core Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard No Service Standard

39 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 16

40 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Local Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 17

41 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Standard

42 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Community Bus SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 19

43 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Limited Stop Routes WEEKDAY Weekday Service Periods ROUTE PEAK Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Legend: Below standard Standard 15.0 No Service 20

44 10.a Boardings per Revenue Hour by Time Period FY 2016 First Quarter Transit Operations Performance Report Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :00 PM to 7:00 PM 902* Midday 9:00 AM to 3:00 PM Standard Off Peak 7:00 PM to 5:00 AM SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard Legend: Below standard No Service * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line. 21

45 10.a Paratransit Operating Statistics

46 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS FY 2016 First Quarter Transit Operations Performance Report FY 2016 Q1 FY 2015 Q1 Percent Change RIDERSHIP Clients 134, , % Attendants 21,657 30, % Companions 22,767 23, % Total Ridership 178, , % Average Weekday Trips 2,439 2, % Average Weekday Client Trips 1,885 1, % Active Clients 5,159 5, % Average Trips per Client % PREMIUM SERVICES Same Day Trips % Second Vehicles % Open Returns % Service Area Surcharge Trips % Subscription Trips 22,396 24, % Total 23,882 25, % LEVEL OF SERVICE Revenue Miles 1,587,722 1,508, % Revenue Hours 70,948 71, % Passenger Miles (NTD) 1,696,450 1,777, % ELIGIBILITY Total Data Cards Received 1,809 1, % New Applicants Certified % New Applicants Denied % Clients Recertified % Clients Denied Recertification % Total Eligibility Assessments 1,512 1, % Denial Rate 16.1% 21.4% -25.0% EXPENSES AND REVENUES EXPENSES Eligibility Certification Costs $150,511 $148, % Broker Costs $1,536,507 $1,520, % Vendor Costs $4,091,297 $3,440, % Total Operating Costs REVENUES $5,778,315 $5,109, % Client Fare $539,263 $492, % Other Fare $359,270 $349, % Non-VTA Broker Revenue $1,309 $3, % Total Revenue Net Expenses $899,842 $4,878,472 $846,042 $4,263, % 14.4% Fare Recovery Rate 15.6% 16.5% -5.5% Capital Expenses $27,852 $13, % Total Expenses $4,906,324 $4,277, % COST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $32.32 $ % Fare Revenue $5.03 $ % Non-fare revenue $0.01 $ % Net Cost $27.28 $ %

47 10.a Glossary

48 10.a GLOSSARY AVERAGE FARE PER BOARDING This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area.they may be distinguished from Core and Local service by a unique and smaller vehicle. CORE ROUTES Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and highdensity housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. FEEDER ROUTES Feeder routes are short-length lines, usually less than 10 miles in length, that provide feeder or distribution service to and from major stops, transit centers, activity centers or rail stations. This classification of service includes neighborhood lines, which link residential areas to rail stations, activity centers, and/or transit centers; and shuttle lines, which serve industrial areas from nearby rail stations or transit centers.

49 10.a LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes. LOCAL ROUTES Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered on time if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered on time if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division.

50 10.a PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity. This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs caused by operator absenteeism, pullouts, accidents/incidents, or natural causes. PERSONAL TIME OFF (PTO) This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, BRT, and Light Rail. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

51 11 Date: December 24, 2015 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans Chief Operating Officer's Report FOR INFORMATION ONLY BACKGROUND: The Chief Operating Officer provides the Committee for Transit Accessibility (CTA) with an update on items of relevance to the CTA at each monthly meeting. In keeping with Chairperson Aaron Morrow s request to have agenda items in writing and in the agenda packet, we will make every effort possible to comply with his request. Since this report is timely and reflects up-to-the minute information a written report for the agenda packet may not always be available. DISCUSSION: Events that have occurred since October 2015: Bike Racks On Saturday, October 10, 2015 VTA sent two coaches equipped with two versions of 3-position bike racks to Viva Calle. The purpose was to solicit feedback from customers on which of the two models most of them would prefer. See survey attached. While there are differing opinions as to the suitability of 3-position bike racks, VTA is committed to improving capacity while providing racks that are easy and safe to use North First Street San Jose, CA Administration Customer Service

52 11 Major Shutdown in Mountain View VTA had a 10-day shutdown on the Mountain View Double Track project from November 13, 2015 through November 23, We performed the following: Decommissioned, removed, and replaced some remaining existing wiring and equipment to complete the final cutover for the signaling system for live operations. This took 2.5 days to complete. Performed signaling and dynamic testing with live trains. Trained Light Rail Vehicle Operators and Controllers which was completed in 7 days. Veteran s Day Parade VTA was an official sponsor of the Veteran s Day Parade in downtown San Jose, and, at 97 years old, it is one of the oldest in the country. Approximately 80 VTA staff members, retirees and family members representing all four branches of the military participated. Participants included a cross section of VTA employees including members of our board of directors, management, and employees from three of the four VTA unions, who marched with banners alongside VTA buses and other vehicles with the equipment. Yes, by approximately 80 staff, retirees, friends and family members. Some of the vehicles included the Peterbuilt LRV rescue vehicle flying the American flag, the Rosa Parks GMC foot bus flying the blue star flag, the 2014 Gillig Hybrid electric 40 foot Honor our Veteran s wrapped bus, and the System Safety vehicle flying the POW flag. Three 2013 Gillig Hybrid electric 40 foot express buses transported dignitaries from the opening ceremonies to the beginning of the parade route. Page 2 of 4

53 11 Holiday Trolley: Free, Festive, Fun. VTA once again provided free, festive Historic Trolley service on Friday nights, Saturdays and Sundays during the holiday season. For five consecutive weekends in November and December, VTA s trolley transported riders through the downtown area between the Civic Center and Diridon Light Rail Stations. Service began on Friday, November 27, 2015 and ended on Sunday, December 27, Service was not be provided on days when there was a scheduled Levi s Stadium event due to track conflicts. The trolley operated approximately every hour from 6:30 p.m. to 10:00 p.m. on Friday nights and from 2:30 p.m. to 10:00 p.m. on Saturdays, Sundays and Holidays, weather permitting. Over the past three years, VTA employees have refurbished all four historic trolleys stored at the Guadalupe Light Rail Division. These beautifully restored vehicles were on display at the Guadalupe Division on Friday, November 20, 2015 between 10 a.m. and 2 p.m. Page 3 of 4

54 11 Prepared By: Steve Johnstone Memo No (Two historic trolleys recently restored by VTA employees) Page 4 of 4

55 12 Date: January 5, 2016 Current Meeting: January 13, 2016 Board Meeting: January 7, 2016 BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans SUBJECT: Transit Service Changes - January 2016 FOR INFORMATION ONLY BACKGROUND: VTA implements transit service changes on a quarterly basis in January, April, July and October. Major changes are typically planned for January and July, while minor changes are implemented in April and October. Proposed major service changes must be submitted to the VTA Board of Directors for review and approval. For Title VI compliance purposes, all major service changes also require that VTA staff perform a Service Equity Analysis. The following modifications are considered major service changes as adopted by the VTA Board of Directors. Establishment of a new transit line or service. Elimination of a transit line or service. Route change that impacts 25 percent or more of a line s route miles. Span of service or frequency changes affecting 25 percent or more of a line s revenue vehicle hours. Series of changes on a single route which are included in the two-year Transit Service Plan and cumulatively meet any of the above criteria. Proposed changes that are anticipated to be controversial with a particular community or interested parties based on public feedback. System-wide change concurrently affecting five percent or more of the total system revenue hours. Service change proposals that do not meet the criteria for major service changes are handled at the staff level and are still subject to an appropriate level of public and community review and comment North First Street San Jose, CA Administration Customer Service

56 12 DISCUSSION: The following transit service changes will take effect on Monday, January 4, 2016, and were approved by the VTA Board of Directors in May 2015 as part of the two year FY16-FY17 Transit Service Plan. The Transit Service Plan also included the required Title VI Service Equity Analysis. MAJOR CHANGES Community Bus Line 14 (Gilroy Transit Center-St. Louise Hospital) - Major weekday and weekend schedule changes will be made. Lines 14 and 17 will have an integrated operation allowing easier trip making and reducing operating resources. Community Bus Line 17 (Gilroy Transit Center - St. Louise Hospital) - This line will be extended to operate to St. Louise Hospital (see map), and service will operate 7 days a week. The stops on Murray Avenue north of Leavesley Road and the Social Services facility stop on Tomkins Court will only be served on weekdays. Lines 14 and 17 will have an integrated operation allowing easier trip making and reducing operating resources. Community Bus Line 18 (Gilroy Transit Center - Gavilan College) - New evening service Page 2 of 5

57 12 will operate until 9:45 p.m. currently the last bus is at 6 p.m. The extended hours serves night classes at Gavilan College better and connects with the last Line 68 bus that leaves Gilroy to go north to San Jose. Major weekday schedule changes will be made. Weekend service will be discontinued due to low ridership, which typically averages less than 3 passengers per trip. Resources from discontinuing weekend service were used to add the new weekday evening service. Community Bus Line 32 (San Antonio Shopping Center - Santa Clara Transit Center) - On weekdays, midday service will be improved from a frequency of every 45 minutes to every 30 minutes. A new westbound trip will be added leaving Santa Clara Transit Center at 6:20 p.m., between the current 5:55 p.m. and 7:13 p.m. trips. A new eastbound trip will depart the San Antonio Transit Center at 7:35 p.m. to extend service as the current last trip leaves at 6:31 p.m. Line 51 (De Anza College - Moffett Field/Ames Center) - This line will be merged with Line 81 (see Line 81 below). Line 66 (Kaiser San Jose - Milpitas)- On weekends, service will be improved to operate every 20 minutes between 10 a.m. and 6 p.m. from the existing 30 minute frequency. Minor schedule changes will also be made on weekdays. Line 68 (Gilroy - San Jose Diridon Station)- On weekends, service will be improved to operate every 20 minutes between 10 a.m. and 6 p.m. from the existing 30 minute frequency. Minor schedule changes will also be made on weekdays, and a midday bus will be added to improve layovers. Line 81 (Moffett Field/Ames Center - San Jose State University) - Lines 51 and 81 will be merged into one route (Line 81). It will operate from Moffett Field/Ames Center in Mountain View to San Jose State University on weekdays and Saturdays. New service will be provided on Homestead Road between Stelling and Wolfe. Line 81 will operate every 30 minutes all day on weekdays from 6 a.m. to 7:30 p.m. Saturday service will operate hourly from 9:30 a.m. to 5:30 p.m. Page 3 of 5

58 12 Express Line 181 (Downtown San Jose- Fremont BART) - On weekdays, three additional trips will be provided in the evening to improve the frequency of service. On Sundays, eleven additional morning and evening trips will operate to improve service frequency. Minor schedule changes will also be made to other trips on weekday, Saturday and Sunday. OTHER CHANGES Community Bus Line 19 (Gilroy Transit Center - Wren & Mantelli)- On weekdays, the 6:11 a.m. southbound and 6:32 a.m. northbound trips will be discontinued due to low ridership (typically only 2 passengers per trip). Major weekday and weekend schedule changes will be made. Line 64 (Almaden LRT Station - McKee & White) - Major weekday, minor Saturday and major Sunday schedule changes will be made. On weekdays, an additional bus will be added all day to improve layovers. Line 77 (Eastridge - Great Mall) - On weekdays, a new northbound evening trip is being added to improve frequency and reduce overloads. Other minor schedule changes will be made on weekdays, Saturdays and Sundays to reflect the reopening of the Sierra and Lundy intersection due to the progress of the BART construction at this location. Extra service buses will be deployed on Saturdays to reduce overloads for Silicon Valley University students. For reference, Silicon Valley University was founded earlier this year, and it s located at 2010 Fortune Drive (near Lundy) in north San Jose. They offer business and computer classes. In September, enrollment increased substantially and they now have 3500 students attending the Page 4 of 5

59 12 college. The attendees are primarily foreign visa students from India and the majority of them live in Fremont. Classes are offered seven days a week, and Saturday is the most popular day since there are more classes offered then. Line 77 stops very close to the site, although most students need to transfer from Line 180 (weekdays) or Line 181 (weekends) to make their trip. We began to experience many overloads on these lines once school started in September, and have been adding extra service buses since then to handle the demand. Ridership from the school is doing well. The estimated current ridership to the school is 550 on weekdays, 750 on Saturday and 250 on Sunday. Express Line 180 (Aborn &White/Great Mall - Fremont BART) - On weekdays, northbound evening service will be improved to reduce overloads. Other minor schedule changes will be made. Extra service buses will be deployed in the southbound direction on weekday mornings to reduce overloads for Silicon Valley University students. Minor Schedule Changes will be made on these routes: Community Bus Line 16 (Morgan Hill Civic Center - Burnett Ave) Line 22 (Palo Alto - Eastridge) Line 23 (De Anza College-Alum Rock Transit Center) Line 27 (Good Samaritan Hospital-Kaiser San Jose) Community Bus Line 34 (San Antonio Shopping Center- Downtown Mountain View) Line 52 (Foothill College-Mountain View) Line 61 (Good Samaritan Hospital-Sierra & Piedmont) Line 62 (Good Samaritan Hospital-Sierra & Piedmont) Line 63 (Almaden Valley-San Jose State) Community Bus Line 65 (Kooser & Blossom Hill-13th & Hedding) Line 72 (Senter & Monterey-Downtown San Jose) Line 73 (Snell & Capitol-Downtown San Jose) Line 82 (Westgate - Downtown San Jose) Community Bus Line 88 (Palo Alto Veteran's Hospital-Middlefield & Colorado) Line 89 (California Ave. Caltrain Station-Palo Alto Veteran's Hospital) Express Line 103 (Eastridge - Palo Alto) Express Line 121 (Gilroy-Lockheed Martin/Moffett Park) Express Line 140 (Fremont BART-Mission College & Montague Expwy) Express Line 168 (Gilroy-San Jose Diridon Station) DASH Line 201 (San Jose Diridon Station-San Jose State University) Limited Stop Line 304 (Santa Teresa Light Rail Station - Sunnyvale Transit Center) Limited Stop Line 323 (De Anza College-Downtown San Jose) Limited Stop Line 330 (Almaden & Via Valiente - Tasman Drive) Prepared By: Jim Unites Memo No Page 5 of 5

60 13 Date: January 6, 2016 Current Meeting: January 13, 2016 Board Meeting: February 4, 2016 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Rapid 523 Berryessa BART to DeAnza College - Progress Report FOR INFORMATION ONLY BACKGROUND: The Rapid 523 will upgrade the Limited Line 323 as a near-term improvement and early deliverable of the Stevens Creek Bus Rapid Transit project. The route extends 15 miles from the Berryessa BART Station in San Jose to De Anza College in Cupertino, passing through a major portion of San Jose and Santa Clara and Cupertino (see attachment A). Rapid service in this corridor will enhance transit access to major retail uses, such as the Westfield Valley Fair Mall and Santana Row, as well as major office developments, including the new Apple Headquarters at Wolfe Road. It also serves two major educational institutions: San Jose State University (30,000 students) and De Anza College (23,000 students). Rapid 523 service will follow the model of VTA s Rapid 522 implemented in 2005, which improved transit travel time and passenger experience by implementing Transit Signal Priority (TSP) and reducing stops. The Rapid 523 project is proposed to take this a step further by also improving the passenger waiting area and providing recommendations for future complete streets improvements. The goal of the project is to provide a fast, frequent, reliable and attractive service that will build ridership. The Rapid 523 will begin operation in 2017 when BART service begins. DISCUSSION: Plan Features: The Rapid 523 will include the following project elements: Current transit stops will be upgraded with new bus shelters and enhanced passenger amenities (see attachment B); Service frequency will be improved to every ten minutes; 3331 North First Street San Jose, CA Administration Customer Service

61 13 Transit Signal Priority (TSP) will be installed throughout the corridor; New articulated buses will be purchased with Wi-Fi and increased bicycle capacity (see attachment C) Ridership and Travel Time Savings: The implementation of line 323 Limited Stop service resulted in a transit travel time savings of over 20 percent compared to Local Route 23. TSP will result in additional time savings that will meet the desired 30 percent reduction. Ridership is anticipated to grow from close to 2,000 daily riders to over 6,000 daily riders. The increase in ridership results from connecting Route 523 to BART, providing faster transit travel times, and increasing the frequency of the service. Progress to Date: VTA has purchased the equipment for TSP and installed it on test buses. Cities have installed the equipment in traffic signal cabinets. Testing is now underway to establish timing plans, and the new signal plans are scheduled to go in effect by the end of Conceptual design for bus stops is complete and being reviewed. The next step is to finalize the designs for bid packages. Bus shelters will be purchased from a vendor based on the design from the Transit Passenger Environment Plan (TPEP). Lastly, VTA will exercise an option to purchase an additional twenty articulated buses in Interim De Anza College Stop: The transit center on De Anza College campus has limited space. Several bus lines utilize on-street stops outside of the campus and thus cause inconvenience to passenger transfers. VTA and the College are interested in expanding the oncampus transit center. However, a new transit center at De Anza College is not feasible prior to the opening of Berryessa BART. The current 323 bus stop on Stelling Road is identified as the best of eight alternatives for an interim end-of-line bus stop. The next step is to begin design and coordinate with De Anza College. Prepared By: Steven Fisher Memo No Page 2 of 2

62 13.a Attachment A_Rapid 523_Route and Stops (/ 101!"#$ 680!"#$ 880 Berryessa BART!È!È De Anza College CUPERTINO!È De Anza Blvd!È!È SANTA CLARA!È Wolfe Lawrence Kiely San Valley Bascom Tomas Fair!È!È!È!È Race Downtown!È Bird SAN JOSE!È!È!È City Hall!È!È Transit Mall!È 17th Convention Center!È 24th!"#$ 280 McKee Mckee!È King }þ 85!È Rapid 523 Bus Stop Rapid 523 Corridor BART Light Rail Rapid 523 Route and Stops Caltrain [ Miles Source: VTA Transit Planning October 2015

63 Attachment B: Rapid 523 Shelter 13.b

64 Attachment B: Rapid 523 Shelter 13.b

65 Attachment C: Rapid 523 Bus 13.c

66 14 Date: January 5, 2016 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Flex Service Update FOR INFORMATION ONLY BACKGROUND: VTA Staff will provide a verbal report on the launch of the FLEX service pilot program. Prepared By: Aiko Cuenco Memo No North First Street San Jose, CA Administration Customer Service

67 15 Date: December 23, 2015 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Engr. & Trans. Infrastructure Dev., Carolyn M. Gonot Santa Clara-Alum Rock Bus Rapid Transit Status Update FOR INFORMATION ONLY BACKGROUND: At the October 9, 2013 Committee for Transit Accessibility (CTA) meeting, VTA staff provided project background and status for the Alum Rock/Santa Clara Bus Rapid Transit (AR/SC BRT) Project. This memorandum provides a current project update for the project with a general overview of recent construction activities and identification of upcoming work. For background, this project is located in the City of San Jose and extends approximately 7 miles from the western terminus at the San Jose Arena (SAP Center) on Santa Clara Street to the Alum Rock Transit Center on Capitol Avenue and terminating at the Eastridge Transit Center. The improvements include the construction of an exclusive BRT median busway on Alum Rock Avenue with median stations at King Road and Jackson Avenue. Sidewalk or bulbout platforms are included along Santa Clara Street at SAP Arena, Downtown San Jose between First and Second Streets, City Hall, 17 th Street and 24 th Street. On Capitol Avenue and Capitol Expressway, stations are located at the Alum Rock Transit Center, Story Road and Ocala Avenue. DISCUSSION: The construction for this important transit project began in To date, all utility relocation is finished and much of the station and roadway work has been completed. To address certain safety concerns and to minimize overall disruption to the community, VTA decided in fall 2015 to restructure the construction work into several unique contracts. The implementation of the work included in these contracts can be summarized as follows: Roadway widening and final paving has been completed on the north side of Alum Rock Avenue North First Street San Jose, CA Administration Customer Service

68 15 The original lane configuration in both directions has been restored while a new contractor is hired to complete the roadway widening on the south side of Alum Rock Avenue and the median construction for the busway. The south side road widening and median work is planned to begin in summer 2016 and continue through the end of the year. Station completion is underway for the platforms that are currently under construction on Santa Clara Street, Capitol Avenue and Capitol Expressway. At these locations, shelters are being installed with final platform paving and artwork to follow. For the Downtown San Jose and City Hall BRT stations, the ultimate roadway changes and platform improvements proposed by the BRT project will be done after any future Silicon Valley Rapid Transit project work in the same area is performed. Therefore, a separate construction contract will be used to improve these stops with new shelters, lighting, CCTV, sidewalk, etc. for the BRT stations during the interim. This construction contract will begin field work in spring 2016 with completion in the summer. Regarding VTA bus service along the Santa Clara and Alum Rock corridor during construction, the permanent bus stops on Santa Clara Street at the Arena, 17 th Street and 24 th Street, will be complete for service in spring For the bus stops on the north side of Alum Rock, the permanent stops have been restored, including sidewalk connection. Intersection improvements with new and traffic signals that include audible signals and countdown timers will be installed throughout next year. For the bus stops on the south side of Alum Rock Avenue, temporary bus stops will be required during the roadway widening in mid Once the widening construction is complete, the bus stops will be restored to the final configuration. During construction, any temporary walkways to bus stops will be clearly marked and will be protected for safe access. The temporary bus stops will be furnished with appropriate benches, signage and convenient pedestrian access throughout construction. Service information during construction will be shared throughout the process by VTA Community Outreach staff. Prepared By: Ken Ronsse, Deputy Director Memo No Page 2 of 2

69 16 Date: January 6, 2016 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Transit Ridership Improvement Program 2016 Work Plan FOR INFORMATION ONLY BACKGROUND: The Transit Ridership Improvement Program (TRIP) is a two-year policy and planning effort intended to provide a comprehensive review of VTA s transit service model. TRIP is intended to conduct a fresh look at how VTA plans for and delivers transit services to a rapidly changing Silicon Valley area. The TRIP work plan outlines the steps to conduct the re-assessment and sets the schedule to implement the new service model in the summer of 2017 when VTA s next twoyear service plan will go into effect and shortly before BART begins operating service to San Jose. The arrival of BART service to Santa Clara County will be a major change to how people get around in Silicon Valley and will require a major change in the design of VTA s transit network. VTA s Board of Directors will be asked to provide policy direction that will shape the goals for the design of the new network. VTA s advisory committees, policy boards, cities and stakeholders will also be engaged to provide policy and practice guidance on the new service model. Jarrett Walker + Associates, a well-regarded transit planning firm, has been hired to assist with this effort. DISCUSSION: The TRIP contains four main elements: Assessment of VTA s current transit service Jarrett Walker and Associates has produced a Transit Choices Report that contains an analysis of VTA s current transit service as well as recommendations for VTA. The major findings include: 3331 North First Street San Jose, CA Administration Customer Service

70 16 Service levels not matching population growth: VTA s annual hours of revenue service have decreased since a peak around 2000, experiencing notable decreases in and , corresponding with economic downturns. Presently, VTA operates 15% fewer service hours than in Cost-effectiveness declining: VTA s cost to operate an hour of transit service is higher than the industry average, but comparable to other local transit operators. That cost is increasing at a rate greater than the industry average. VTA is receiving less value per dollar spent and not attracting as many customers per dollar spent than previous years. Limited resources generally allocated to match demand: VTA s most frequent routes services are located in Eastern/Southern San Jose and along El Camino Real and Stevens Creek, which correspond to the most competitive transit markets. Policy refinement needed: VTA s Transit Sustainability Policy advises VTA to design transit routes largely based on cost-effectiveness. However, in practice, multiple types of service exist: Ridership (those that carry many riders and have higher farebox rates), Coverage (those that exist to provide some level of transit access, but are not expected to have high farebox rates, and peak services. Service branding could be strengthened: VTA s transit service types are branded with names such as local, rapid, limited, community and express which do not necessarily convey service characteristics that are important to transit riders. Service designations based on what is important to riders such as frequency, span and stop spacing may help VTA accurately advertise its services to riders and potential riders. Policy Development Transit service planning requires making tough choices between good intentions. Should transit service be spread thin throughout the county, assuring all residents access to transit at the expense of ridership and farebox recovery rates or should it be focused in corridors where it is likely to record higher ridership and higher farebox rates? Should transit service be focused on the peak commute period, and thus address traffic congestion or be spread evenly throughout the day? Should transit operate more like a business, raising fares to recover more cost from the riders or is it a social service, providing affordable transportation to those with no other travel options? These are tough questions without necessarily correct answers. Some combinations are more effective than others and finding the right balance will require policy decisions. These will inform the Service Redesign Plan. Page 2 of 5

71 16 The VTA Board of Directors will be asked to provide policy direction on fundamental service model development. Partner Education and Involvement The productivity of the transit network is dependent on three main factors: the quality of transit service provided, land use - density, location, orientation and street design. The latter two are not within the control of VTA and are arguably the most influential as land uses create travel demand between locations and streets create the means to travel between them. As such, when cities make land use decisions or street design decisions, they are making transit-affecting decisions, yet since cities do not operate transit, those decisions often place transit performance outcomes at a lower priority level than automobile performance. To be effective in achieving increased ridership and improved farebox recovery rates, VTA needs cities to take greater ownership over transit outcomes and better incorporate transit performance in their planning process. To this end, VTA will be undertaking a number of efforts to strengthen this connection: Community Leader Workshops: These are a series of workshops throughout the county, each focusing on a specific city, city subarea or grouping of similar cities. Attendees are expected to be council members, city staff and community and neighborhood leaders. Participants will engage in transit planning exercises focusing on their own neighborhoods, learning about transit planning and making tough decisions about how to allocate limited resources. Board of Directors Workshop(s): Jarrett Walker will lead VTA s Board of Directors through policy discussions about how the next transit network should be designed. Transit Network Design Class: Free to city staff, this is a two-day class designed to help city transportation and planning staff gain an understanding and appreciation for transit service decisions and strengthen the focus on transit planning. Development of VTA's Next Network The TRIP s 2017 Next Network development process includes three components of VTA transit system redesign: 1. Light Rail System Enhancement 2. Bus Network Redesign 3. Core Connectivity Page 3 of 5

72 16 1. The Light Rail System Enhancement program will include: Development of new rail service model considering increased ridership demand and connections to BART, Caltrain and ultimately high speed rail. Systemwide implementation of speed and safety improvements designed to improve reliability, transit trip times, and pedestrian and vehicle safety interactions with rail vehicles. 2. The Bus Network redesign effort is twofold: Integrate BART service at Milpitas and Berryessa stations with the revised VTA network by providing attractive bus connections for riders. This component was previously referred to as the BART Transit Integration Plan (BTIP), but is now consolidated into the bus network redesign component of TRIP. Strategies to achieve effective integration will include new service models that provide service levels based on demand and frequency of connecting core system service levels. Apply those service principles to increase ridership on VTA s entire bus transit network. One of the industry tools that has proven most effective is a focus on offering a strong core network of frequent services. As such, the new bus network will likely build and strengthen VTA s core network of frequent services. The process to develop VTA s new bus network is illustrated in Attachment A: A number of planning efforts will serve as inputs to the process. These efforts include initial stakeholder outreach conducted over 2015, an assessment of VTA s existing service, and the Light Rail Operating Plan. Using the initial information gathered, VTA staff and Jarrett Walker + Associates will develop three bus network concepts. Each network concept will represent a unique allocation of transit resources, which will illustrate the tradeoffs involved in transit network design. The bus network concepts will be presented to stakeholders, the community, and policymakers for discussion and input in the first round of outreach. This comprehensive outreach effort will span the County and utilize an array of strategies such as community workshops, social media campaigns, and interactive website activities. The bus network concepts will be developed into a single network based on the input gathered from the community, stakeholders, a Title VI equity analysis, and policymakers. The draft network plan will be presented to stakeholders, the community, and policymakers again for a second round of discussion and input. VTA staff will refine the network based on community input, the Title VI analysis, and Page 4 of 5

73 16 other policy considerations to create the final network plan. The final network plan will be presented to the VTA Board of Directors and committees for approval. Implementation of the plan will be coincident with the opening of the BART Extension to Silicon Valley service in The Core Connectivity effort will include: Identification of core network connection strategies and station access solutions, including shuttles, bike, transit, ride sharing, and technology-based solutions that can be implemented at any station within Santa Clara County. Development of a comprehensive toolkit of possible mobility solutions for VTA to consider as it develops these first/last mile connection solutions. The new TRIP network will need to be responsive to recent land use changes that have impacted VTA s travel market in order to offer a network that serves a range of diverse travel needs. As such, VTA will need to balance the need for transit productivity against the need for transit coverage. Additionally, the development of the new bus network will require special attention to issues of environmental justice and equity in order to advance VTA s goal to provide service to those who need it most. Prepared By: Adam Burger Memo No Page 5 of 5

74 16 Development of VTA s Next Network Proposed Work Flow EARLY 2016 MARCH 2016 MAY AUGUST 2016 Planning Inputs Draft Network Alternatives First Round of Outreach for Staff Review SEPTEMBER OCTOBER 2016 Staff Development of Draft Plan DECEMBER 2016 Draft Network Plan JANUARY MARCH 2017 Second Round of Outreach APRIL 2017 Final Network Plan MAY JUNE 2017 Adoption of Network Plan SEPTEMBER 2017 Implementation of Network (coincident with BART service) Transit Choices Report Draft Light Rail Operating Plan Initial Stakeholder Outreach Performance Data Other Related Planning Efforts A Network B Network C Network Advisory & Standing Committees Board of Directors Community & Stakeholder Outreach Title VI Equity Analysis Preliminary Scheduling and Planning Analysis Draft Network Plan D Advisory & Standing Committees Board of Directors Community & Stakeholder Outreach Final Network Plan Advisory & Standing Committees Board of Directors Network Plan Implementation

75 17 Date: January 5, 2016 Current Meeting: January 13, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow OBAG 2 - Competitive Complete Streets Criteria, Update FOR INFORMATION ONLY BACKGROUND: The inaugural One Bay Area Grant Program (OBAG 1) was approved by the Metropolitan Transportation Commission (MTC) in May 2012 (MTC Resolution No. 4035) to better integrate the region s discretionary federal highway funding program with California s climate statutes and the Sustainable Communities Strategy (SCS). MTC Commission is scheduled to approve the current OBAG 2 procedures and guidance in November OBAG 2 will include FY Surface Transportation Program (STP) and Congestion Mitigation and Air Quality (CMAQ) funds. Comprehensive information on both OBAG 1 and OBAG 2 is available at < The current OBAG Cycle 2 estimate for Santa Clara County is 95.3 million. Due to the complexity of the program, VTA Staff is developing the local OBAG 2 programming framework with VTA's Advisory Committees in a three part process: (1) Program Structure, (2) Guarantee Formulas and (3) Competitive Project Selection Criteria. (1) Program Structure: The November 5, 2015 Board of Directors approved the program structure as shown in Attachment A. (2) Guarantee Formulas: The Guarantee program formulas will be discussed with the Citizen's Advisory Committee, Technical Advisory Committee and Policy Advisory Committee in February (3) Competitive Project Selection Criteria: This is the topic of the current memorandum. DISCUSSION: This memo serves as an information item to initiate discussion with VTA s Advisory 3331 North First Street San Jose, CA Administration Customer Service

76 17 Committees on the OBAG 2 Project Selection Criteria for the Competitive Complete Streets program. VTA staff plans to present the VTA Board with staff proposals for the guarantee formula and criteria at the January 2016 meeting. For OBAG 1, VTA staff developed criteria that meet Federal and regional requirements, and VTA policies in consultation with VTA Technical Advisory Committee (TAC)'s Capital Improvement Program Working Group (CIPWG) and VTA s Community partners. VTA staff intends to do the same with the OBAG 2 criteria. Attachment B presents the OBAG 1 criteria, to be used as the baseline proposal for this discussion. As with OBAG 1, this program will solicit and evaluate a broad array of project types in a single call, using the same criteria for each project type. VTA Staff and the CIP working group developed the proposed criteria by reviewing criteria from each of the prior programs, and adapting them to cover a broader project spectrum. Staff and the Working Group then did a trial run of the scoring criteria on each project type to detect potential biases for or against particular project types. Countywide Competitive Complete Streets Program: This program will be primarily funded with Congestion Mitigation Air Quality (CMAQ), with a small amount of Surface Transportation Program (STP) funding. Projects must be primarily CMAQ eligible and be located either in, or directly serve a Priority Development Area (PDA). A map of current PDAs in Santa Clara County can be found as Attachment C. Table 1 shows the project types that will be eligible for Countywide Competitive Complete Streets Program Funding. VTA staff will issue a competitive call for Complete Streets projects tentatively scheduled for April 2016 and shown on Attachment D. Table 1 -Santa Clara County OneBayArea Grant (OBAG) ELIGIBLE PROJECTS Eligible Project Category Valley Transportation Distinguishing Characteristics Plan Consistency Bicycle Expenditure Program Listed in most recent BEP update and BEP constrained Regional Focus: Class I, II, III Bike/Ped Facilities list. Local Bike/Ped Projects - Project level listing in Local Focus: Class I, II, III VTP 2040 Bike/Ped/Streetscape Projects - Multi-modal Transportation Investment (Street Completion) Transportation Demand Management (TDM) and Other VTP/BEP No specific VTP listing required, if project is Air Quality Conformity Exempt No specific VTP listing required, if project is Air Quality Conformity Exempt Facilities Local Focus: Class II, III Facilities; provides (or significantly upgrades) missing elements on existing streets such as sidewalks, bike lanes, trees, etc. and/or alters street design to facilitate multi-modal use. TDM, Safe Routes to School (capital), Parking Management, Mobility Management Page 2 of 3

77 17 Prepared By: Marcella Rensi Memo No Page 3 of 3

78 17.a Attachment A Santa Clara County OBAG II Structure Proposal 12/09/15 SCL OBAG TOTAL $95.3 M STP -59.3% $56.5M CMAQ 40.07% $38.8 County FAS $1.7M CMA Planning $10.0M PDA Planning $2.0M 70% PDA $60.7M Competitive Complete Streets $48.7 VERBS $6.9 M Road Rehab. Guarantee $26.0 M $16.8M $31.9M 30% - Non-PDA

79 17.a Santa Clara County OBAG I Structure SCL OBAG TOTAL $88.13M STP -44% $38.99M 70% PDA $61.69M CMAQ /TA 56% $49.14M CMA Planning $6.0M San Tomas Expressway $10M City Road Rehab. Guarantee $22.99M City Complete Streets Guarantee $3.45M Complete Streets Competitive $45.69M 30% - Non-PDA $26.44M

80 ATTACHMENT B Santa Clara County OBAG Discretionary Program Scoring Criteria FY PRE-SCREENING CRITERIA CHECKLIST: SCREENING CRITERIA CHECKLIST: 2008 Complete Streets Act Compliance VTP 2040 Consistency Housing Element Completed/HCD certified MTC Complete Streets Checklist PDA (and proximate access) location(s) CRITERIA: Minimum Score 25 points Grant Request $350,000 CATEGORIES Safety Project Benefits: Catalyst for Economic Vitality; Livability (Design); Multimodal Synergy Gap Closure/ Connectivity Air Quality Improvement and/or Vehicle Miles Traveled (VMT) Reduced Public Involvement/Support Local Match Project Readiness/Delivery Jobs Growth within ABAG defined PDA (ONE category only) Housing Growth within ABAG defined PDA (ONE category only) Community of Concern and/or Community Air Risk Evaluation (CARE) program Affordable Housing &/or Senior/Disable Facilities Proximity to Transit Station BEP Plan DETAILS High: Project will address a demonstrated safety issue with a proven or demonstrated countermeasure. Medium: Project will improve a situation with some safety issues (e.g. some reported collisions, conflicts, near-misses, or evidence of high vehicle traffic volume or speed). Low: Project will generally improve safety, even though there are no known problems. Project will reduce exposure/risk of conflicts between motor-vehicles and bike/pedestrians. The overall project will have identifiable and likely synergistic effects. The overall project will improve livability and create a sense of place by using Good Design and Best Practices. Project addresses and/or improves three (3) or more transportation modes. Project proposes a shorter route, completes sidewalks, closes gaps in a transportation facility and/or multimodal network. Project demonstrates it can improve air quality by reducing emissions or lessening traffic congestion and/or the project employs strategies to reduce VMT (such as travel demand management, bike/ped facilities, parking mgmt, etc.). Project developed through a collaborative planning process that included broad partnerships among a variety of stakeholders. Project can commit from 12% to 21% of total project cost from non- federal sources. (one point for each 1 percent to 10 points max) Categorical Exclusion (CE) pts Not CE pts Design Complete 5 ENV Complete 4 ROW Complete 5 Design Complete 3 ROW Complete 3 Jobs Growth per net acre pts High: (Range TBD) 5 Medium: (Range TBD) 3 Low: (Range TBD) 1 Housing Growth per net acre pts High: (Range TBD) 5 Medium: (Range TBD) 3 Low: (Range TBD) 1 Project is located within a COC and/or CARE area. Map included showing project location. Y/N? Project is within: 1/8 mile of affordable housing and/or a senior/disable facility Y/N? 1/4 mile of affordable housing and/or a senior/disable facility Y/N? Project is within: 1/8 mile of public transit station Y/N? 1/4 mile of public transit station Y/N? Project is in the Bicycle Expenditure Program Y/N? pts 5 2 pts 5 2 (Include map to show housing/senior/disable facilities location) (Include map/photo to show public transit facilities location) MAX PTS b 100 BONUS 10

81 Priority Development Areas 17.c Legend Priority Development Areas South County « Miles