SamTrans Business Plan Update May 2018
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1 SamTrans Business Plan Update May 2018
2 SamTrans Business Plan Core Principles: 1. Sustain and enhance services for the transit-dependent 2. Expand and innovate mobility services 3. Promote programs that relieve traffic congestion 2
3 Today s Update Breakout of initiatives into three categories: 1) Currently Underway 2) Planned; Future Funding Required 3) Future Initiative 3
4 Sustain and Enhance Services for the Transit-Dependent Initiative #1: Completion/Implementation of the Senior Mobility Plan Currently underway; completion in Summer 2018 Strategies: Pilot Taxi Voucher Program; Mobility Manager; One-Click Website Performance Metrics: Paratransit Ridership; Cost per Passenger on Paratransit; Senior Ridership; Travel Training Utilization; Customer Awareness 4
5 Sustain and Enhance Services for the Transit-Dependent Initiative #2: Implementation of the Youth Mobility Plan Currently underway; Plan finalized in August 2017 Youth Mobility Coordinator hired January 2018; Outreach to schools, newsletter, events Performance Metrics: Youth ridership; customer awareness; attendance at events; ambassador program participation; newsletter click-through 5
6 Sustain and Enhance Services for the Transit-Dependent Initiative #3: Bus Stop Improvements Planned; Future Funding Required Comprehensive analysis of signage and wayfinding; Framework to identify bus stop access issues and prioritize improvements Performance Metrics: Customer awareness; complaints; bus stops improved 6
7 Sustain and Enhance Services for the Transit-Dependent Initiative #4: Expand Way2Go Pass to Colleges Planned; Future Funding Required Recommendation from Youth Mobility Plan Fare Study will analyze current Way2Go pricing Staff have begun conversations with College of San Mateo Performance Metrics: Number of colleges with Way2Go Pass; utilization of pass 7
8 Expand and Innovate Mobility Services Initiative #5: UC Davis ITS Partnership Currently Underway; Agreement signed April 2018 Two tasks: Paratransit Efficiency Assessment: Examine current business model (booking, dispatch, etc.) Microtransit Feasibility Study: Identify model to fulfill needs (agency-operated vs. private partnership) Performance Measures: Cost per paratransit trip; microtransit ridership 8
9 Expand and Innovate Mobility Services Initiative #6: Mobile Ticketing and Real Time Application Currently Underway Contract awarded April 2018; Application launch in September 2018 Real time trip planning Mobile tickets Performance Measures: # of mobile tickets purchased; customer feedback; Call Center call volume 9
10 Expand and Innovate Mobility Services Initiative #7: Microtransit Pilot Planned; Future Funding Required Launch expected in Fall 2018 subject to Board approval of funding Performance Measures: # of rides taken on Microtransit pilot; cost per passenger trip on Microtransit 10
11 Expand and Innovate Mobility Services Initiative #8: Wi-Fi on Buses Planned with future bus procurements Currently testing proof of concept Newest 55-articulated buses and 10- battery electric buses will have Wi-Fi Performance Measures: # of buses with Wi-Fi; Wi-Fi utilization by passengers; % of passenger with access to Wi-Fi 11
12 Expand and Innovate Mobility Services Initiative #9: Modernize the SamTrans Website Planned; Future Funding Required Website developer hired to manage development of new website Performance Measures: # of website visits; Call Center call volume 12
13 Expand and Innovate Mobility Services Initiative #10: Electrification of Bus Fleet and Infrastructure Underway and Planned; Future Funding Required battery electric Proterra buses to arrive in late 2018/early 2019 Opportunity for additional electric buses with express bus service and bus replacement in 2021 Performance Measures: # of vehicle miles via electric buses; energy/fuel costs 13
14 Expand and Innovate Mobility Services Initiative #11: Transportation Network Company (TNC) Pilot Planned; Future Funding Required Exploring opportunities in FY19 Targeting incorporation into Taxicab Voucher Pilot and/or Mobile Ticketing Application Performance Measures: # of first/last mile trips taken on TNCs; cost per passenger 14
15 Promote Programs that Relieve Traffic Congestion Initiative #12: Express Bus Services Planned; Future Funding Required Express Bus Study will be complete in Fall 2018 Recommendations for a network of express bus services to operate with and without the managed lanes Performance Measures: # of rides taken on express bus; VMT reduction 15
16 Promote Programs that Relieve Traffic Congestion Initiative #13: Dumbarton Corridor Improvements Underway Dumbarton Study finalized in 2017; currently pursuing public private partnership to advance recommendations in the study Performance Measures: Determine feasibility of partnership; advance recommendations; initiate service 16
17 Expand and Innovate Mobility Services Initiative #14: Complete and Implement the Coastside Study Planned; Future Funding Required Draft Coastside Study completed; Final study for approval in Summer 2018 Some recommendations implemented already Performance Measures: Ridership on Route 118; utilization of Linda Mar P&R 17
18 Promote Programs that Relieve Traffic Congestion Initiative #15: Rapid ECR Service Currently Underway Pilot ECR Rapid Service rollout Summer 2018 ECR Transit Signal Priority (TSP) project underway; operational by 2021 Performance Measures: # of trips taken on ECR and ECR Rapid; OTP; Runtime savings post TSP 18
19 Promote Programs that Relieve Traffic Congestion Initiative #16: Countywide Shuttle Study Future Initiative Opportunity to evaluate shuttle performance and network; coordination with Commute.org High-level service concepts to simplify shuttle operations in the County Performance Measures: # of trips taken on shuttles; # of shuttle routes; VMT reduction; integration into route network 19
20 Next Steps Receive comments and feedback from Board in May Finalize Study in June 20
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