Disabled Spectators Guide - NSC Olimpiyskiy, Ukraine

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1 Disabled Spectators Guide - NSC Olimpiyskiy, Ukraine Centre for Access to Football in Europe UEFA Champions League Final May 2018 Supported by

2 Contents Getting around the City... 3 The Airport Borispyl International Airport... 3 The Train Station Kyiv-Pasazhryrskyi Station... 4 Getting around by bus... 5 Getting around by trolley bus... 5 Getting around by taxi... 5 Fan Meeting Points and Fan Zones... 5 Neutral Fan Zone UEFA Champions Festival Khreschatyk Street... 5 Finalist Fan Meeting Points, open on Saturday 27 May... 6 The Olimpiyskiy Stadium... 7 Getting to the stadium... 7 From Borispyl International Airport... 7 From Kyiv-Pasazhryrskyi station... 7 Accessible (disabled-friendly) car parking Drop-off and pick-up points Stadium Information Accessible (disabled-friendly) entrances Signage and wayfinding Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces and Easy Access Seating Finalists Real Madrid CF Liverpool FC Accessible (disabled-friendly) amenities Concessions Accessible (disabled-friendly) toilets Accessible (disabled-friendly) services Stadium volunteers Audio-descriptive commentary Wheelchair loan service For more information Emergency procedure and first aid Have Your Say About CAFE Contact Information

3 Getting around the City Kyiv has several accessible transport hubs, including an international airport and train station. There is limited accessible transport available in the city. For further general information on public transport and tourist information in Kyiv, in addition to this Guide, please visit: W: (English language version) W: (Ukrainian language version) For more specific information on accessibility around Kyiv, please contact the Kyiv City Tourist Information Office:- T: / E: info@visitkyiv.com.ua The Airport Borispyl International Airport Borispyl Airport is located approximately 34km from the NSC Olimpiyskiy Stadium. The airport has accessible drop-off and pick-up points located outside the terminal D building. The airport requests that passengers needing access to the drop-off and pick-up points contact the airport in advance of their arrival to ensure appropriate access will be given. The airport can be contacted 24 hours a day, 7 days a week by telephoning: T: Borispyl International airport is fully accessible for disabled passengers with both terminal buildings having ramped entrances, lifts and accessible toilets. Call points are available throughout both terminals for disabled passengers who require assistance More information on the services and assistance available at Borispyl International Airport for disabled passengers can be found by visiting: W: (in English) W: (in Ukrainian) Or by contacting the airport direct on: T: Travel assistance for disabled passengers must be booked at least 72 hours before departure, via the relevant airline or travel agent. To get to Kyiv s main train station Kyiv-Pasazhryrskyi, passengers can take the Sky Bus service from bus stops outside terminals B, D and F. Sky Bus services also stop at Kharkivska subway station and Pivdenny train station. Sky Bus have informed CAFE there are wheelchair accessible vehicles available on their services from Borispyl International airport. For further information on Sky Bus services from Borispyl International airport, please see 3

4 W: (English language version) W: (Ukrainian language version) or by calling Skybus:- T: The Train Station Kyiv-Pasazhryrskyi Station Kyiv-Pasazhryrskyi station is the main station in the city and is located approximately 3km from the NSC Olimpiyskiy Stadium. Assistance is available for disabled passengers at major train stations in Ukraine, including Kyiv. There are accessible waiting rooms with accessible toilets and low-level ticket counters. Station staff are available to provide assistance. Accessible carriages can be added to trains with a minimum of 2 days notice. In order to book station assistance, disabled passengers must write to, or phone the station 4 to 5 days in advance of their journey date. The address of the station is: 1 Vokzalnaya Square (Vokzalnaya Ploschad/Вокзальная площадь) Kiev Ukraine T: +380 (44) Getting around by metro The metro network in Kiev is partially accessible for disabled passengers. There are 12 stations on the network fully accessible for disabled passengers. These stations are as follows:- Red Hut Boryspil Vyrlitsa Teremki Hippodrome Exhibition Center Vasylkivska Goloseevskaya Demiivska Darnitsa Forest Left Bank All these stations have lifts and ramps. Assistance can be provided to disabled passengers between the ticket halls and platform, in boarding the metro and in exiting the station. Passengers requiring assistance are requested to prebook assistance no less than 2 hours ahead of their journey by telephoning: 4

5 T: +380 (44) For more information on accessibility of metro in Kiev please visit: W: (Ukrainian language version only) Getting around by bus The bus network in Kiev is partially accessible for disabled passengers with some services having lowlevel floors and space for one wheelchair user. For more information on accessibility of buses in Kiev and to plan your journey, please visit the following website and select low-level floors on the all vehicles tab: W: (English language version) W: (Ukrainian language version) Getting around by trolley bus The trolley bus network in Kiev is partially accessible for disabled passengers with some services having low-level floors and space for one wheelchair user. For more information on accessibility of trolley buses in Kiev and to plan your journey, please visit the following website and select low-level floors on the all vehicles tab: W: (English language version) W: (Ukrainian language version) Getting around by taxi Accessible taxis are available in Kiev and must be pre-booked ahead of travel. Organisers of Taxi for Disabled Persons in Kiev: T: Fan Meeting Points and Fan Zones Neutral Fan Zone UEFA Champions Festival Khreschatyk Street The Neutral Fan Zone will be at Khreschatyk Street and is open from 11:00 to 23:00 on Thursday 24 and Friday 25 May, 11:00 to 20:00 on Saturday 26 May and 11:00 to 21:00 on Sunday 27 May. Khreschatyk Street is located approximately 1.5m from the Olimpiyskiy Stadium. All fans are invited to come and enjoy the festive atmosphere here. Here are some of the activities available at the festival include:- Amputee Football International Blind Football 5

European Powerchair Football try-outs Champions Gallery Ultimate Champions Tournament Audio-descriptive commentary (ADC) will be provided in Ukrainian and English over a number of these activities.

6 European Powerchair Football try-outs Champions Gallery Ultimate Champions Tournament Audio-descriptive commentary (ADC) will be provided in Ukrainian and English over a number of these activities. Please note devices will be provide, but supporters who would like to listen to the ADC commentary are encouraged to bring their own headphones. Spectators will also be able to visit the UEFA Equal Game dome, where they have the opportunity to learn more about audio-descriptive commentary (ADC) and can have a go at providing ADC themselves. The neutral zone is accessible. However, not all activities are. Map: Layout of the Champions Festival Getting to Khreschatyk Street from Kyiv-Pasazhryrskyi Station By foot: Approximately 40 minutes By taxi: Approximately 20 minutes By bus: Supporters can take the either bus 24A or 114A from the station to Khreschatyk Station. Khreschatyk Street is a two minute walk from the station. Both of these bus routes have wheelchair-accessible vehicles. Overall journey time is approximately 15 minutes. Finalist Fan Meeting Points, open on Saturday 27 May Palats Ukraina will be the designated fan meeting point for Real Madrid CF supporters. Shevchenko Park will be the designated fan meeting point for Liverpool FC supporters. 6

7 Gettting to Palats Ukraina Real Madrid CF supporters By Foot approximately 45 minutes from Kyiv-Pasazhryrskyi station By Taxi approximately 20 minutes from Kyiv-Pasazhryrskyi station By Bus From Kyiv-Pasazhryrskyi station, spectators can walk to Zhylianska Street which is around a 5-minute walk from the station entrance and take trolley bus 12 to Palats Ukraina station. The fans meeting point is a one-minute walk from Palats Ukraina station. Trolley bus 12 is accessible for disabled passengers. Overall journey time is approximately 15 minutes. Getting to Shevchenko Park Liverpool FC supporters By Foot approximately 25 minutes from Kyiv-Pasazhryrskyi station By Taxi approximately 10 from Kyiv-Pasazhryrskyi station By Bus from Kyiv-Pasazhryrskyi station, spectators can take bus 114A to Volodymyrksa Street. Shevchenko Park is approximately a 3-minute walk from here. Bus route 114A has wheelchair-accessible vehicles. Overall journey time is approximately 10 minutes. The Olimpiyskiy Stadium Getting to the stadium Public transport will be very busy before and after the match, therefore CAFE would advise that disabled spectators arrive early and allow plenty of time to reach the stadium. From Borispyl International Airport To get to the stadium from the airport, disabled Liverpool supporters can take UEFA provided direct shuffle buses from the Airport (terminal B) to Shevchenko Park. UEFA have confirmed that the buses will be accessible for wheelchair users. Please see above information on how to reach the stadium from Shevchenko Park. Disabled Real Madrid CF supporters can take UEFA provided direct shuffle buses from the Airport (terminal D) to Palats Ukraina. UEFA have confirmed that the buses will be accessible for wheelchair users. Please see above information on how to reach the stadium from Palats Ukraina. From Kyiv-Pasazhryrskyi station To get to the stadium from Kyiv-Pasazhryrskyi, disabled spectators should take Trolley bus 14 from station bus station, which is a 3 minute walk from the main station building to NSC Olimpiiskiy stadium stop. The stadium is approximately a 3 minute walk from from this stop. Trolley bus 14 is accessible for disabled passengers. Overall journey time is approximately 8 10 minutes. From the Neutral Fan Zone UEFA Champions Festival To reach the stadium from Khreschatyk Street UEFA Champions Festival By Foot approximately 15 minutes 7

By Taxi approximately 10 minutes By Bus From Khreschatyk Street, spectators can walk to Teatraina Street station (approximately 4 minutes) and take bus 114A to Zhylianska Street station.

8 By Taxi approximately 10 minutes By Bus From Khreschatyk Street, spectators can walk to Teatraina Street station (approximately 4 minutes) and take bus 114A to Zhylianska Street station. From this station, spectators can take Trolley bus 14 to NSC Olimpiisky stadium stop. The stadium is approximately a 3 minute walk from from this stop. Overall journey time is approximately 20 minutes Map: From Khreschatyk Street to the stadium From Palats Ukraina Real Madrid CF Fan Meeting Point To reach the stadium from Palats Ukraina Real Madrid CF supporters By Foot approximately 20 minutes By Taxi approximately 5 minutes By Bus From Palats Ukraina, spectators can walk to Palats Ukraina station and then take bus 20 to NSC Olimpiisky stadium stop. The stadium is approximately a 3 minute walk from from this stop. Overall journey time is approximately 10 minutes. 8

Map: From Palats Ukraina to the stadium From Shevchenko Park Liverpool FC Fan Meeting Point To reach the stadium from Shevchenko Park Liverpool FC supporters By Foot approximately 15 minutes By Taxi

9 Map: From Palats Ukraina to the stadium From Shevchenko Park Liverpool FC Fan Meeting Point To reach the stadium from Shevchenko Park Liverpool FC supporters By Foot approximately 15 minutes By Taxi approximately 10 minutes By Bus From Shevchenko Park, spectators can walk to Volodymyrksa Street and take bus 114A to Kyiv-Pasazhryrskyi station. From here, spectators can then take Trolley bus 14 to NSC Olimpiisky stadium stop. The stadium is approximately a 3 minute walk from from this stop. Overall journey time is approximately 12 minutes. 9

Map: From Shevchenko Park to the stadium Accessible (disabled-friendly) car parking Parking passes for accessibility tickets holders will be available on request on a first come first served basis

10 Map: From Shevchenko Park to the stadium Accessible (disabled-friendly) car parking Parking passes for accessibility tickets holders will be available on request on a first come first served basis and subject to availability. Accessibility ticket holders will be sent an with a link to apply for a parking pass. Please note that passes, if allocated, UEFA have advised that passes will be sent out to the applicants. Accessible (disabled-friendly) parking is only available to disabled spectators with a valid match day ticket and parking pass. Accessible parking is located in P12 on the north side of the stadium. The stadium entrances are approximately 500 metres from the accessible car parking area. 10

11 Map: Accessible car park area - P12 Entrance to the parking area is allowed until half-time of the match. Parking stewards will make sure cars are parked adequately and dedicated welcome staff will provide support to disabled spectators. Drop-off and pick-up points An accessible drop-off and pick-up point has been identified close to the accessible car parking area P12. For disabled spectators arriving by private car (not taxi), access to the drop-off point will be granted to anyone that has the below identifications as well as a match ticket (except for the driver dropping them off): - Disabled parking permit - national disabled person s ID card Drop-off drivers are allowed to wait in the parking zone P12 until the end of the game if required or pick-up drivers should return to the stadium at least 30 minutes prior to the end of the match. It will not be possible for pick-up vehicles to enter the stadium perimeter once the egress phase has begun (as at the final whistle). UEFA have advised there are a limited number of parking permits that will be available for spectators who have the approved identification (see above) on match day. 11

Dedicated welcome staff will be available at both accessible car parking areas

12 Matchday stewards will be available at both accessible car parking areas to ensure vehicles are parked adequately. Dedicated welcome staff will be available at both accessible car parking areas to direct disabled spectators to the stadium entrances and to provide assistance. Maps: Access to drop-off / pick-up point 12

The map below identifies each entrance accessible entrance point.

13 Stadium Information Accessible (disabled-friendly) entrances All accessibility tickets are located in the lower tier. There are three identified accessible entrances to the stadium, one at the North side of the stadium and two at the West side of the stadium. The map below identifies each entrance accessible entrance point. Map: Indicating accessible stadium entrances Please note that accessible entrance West B will not be indicated on match tickets, but can be used by disabled spectators with West stand tickets. Accessible entrance point with wide aisle turnstile 13

Signage and wayfinding Directional and identifiable signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas,

14 Signage and wayfinding Directional and identifiable signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas, entrances, toilets, concessions and seating areas. This signage is large and is visible amongst crowds. Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces will be located in blocks (not including block 07), 27 and 29, 33 and 35 and between blocks 53 and 59 with adjacent companion seating. Wheelchair users with tickets for these sections should enter via both the North and West accessible entrances gates depending on their block. Easy access seats* for disabled spectators, with companion seating, have been identified in blocks 004, 005, 016 and 017. Disabled spectators with tickets for easy access seats in these sections should enter via both the North and West accessible entrances gates depending on their block. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Map showing accessible seating areas for General Public 14

Wheelchair user spaces and Easy Access Seating Finalists Real Madrid CF Wheelchair user spaces will be located in blocks 13, 15, 17, 19, 21 and 25, with adjacent companion seating.

15 Wheelchair user spaces and Easy Access Seating Finalists Real Madrid CF Wheelchair user spaces will be located in blocks 13, 15, 17, 19, 21 and 25, with adjacent companion seating. Real Madrid CF supporters with tickets for wheelchair user spaces in these sections should enter via the West side accessible entrances. Easy access seats* for disabled spectators with companion seating, have been identified in blocks 13, 15, 17 and 19. Real Madrid CF supporters with tickets for easy access seats in these sections should enter via the West side accessible entrances. Liverpool FC Wheelchair user spaces will be located in blocks 33, 37, 41, 43, 45, 47, 49 and 51, with adjacent companion seating. Liverpool FC supporters with tickets for wheelchair user spaces in these sections should enter via the North side accessible entrance. Easy access seats* for disabled spectators with companion seating, have been identified in blocks 43, 45, 47, 49, 51 and 53. Liverpool FC supporters with tickets for easy access seats in these sections should enter via the North side accessible entrance. Map showing accessible seating areas for Finalists 15

Accessible (disabled-friendly) amenities Concessions All concessions and refreshment kiosks are located near to accessible viewing areas; low-level serving counters are not available.

16 Accessible (disabled-friendly) amenities Concessions All concessions and refreshment kiosks are located near to accessible viewing areas; low-level serving counters are not available. Accessible (disabled-friendly) toilets 12 wheelchair accessible unisex toilets are located on the lower level. Large signage using the internationally recognised disability symbol is placed above each accessible toilet block entrance. The accessible toilets are located in blocks 19, 31 and 43 Accessible unisex toilet within the stadium Accessible (disabled-friendly) services Stadium volunteers Stadium stewards and dedicated matchday volunteers will be available to provide assistance to disabled fans at the stadium. Audio-descriptive commentary An audio descriptive commentary (ADC) service will be provided in two languages (Ukrainian / English). This inclusive service will enable listeners to enjoy the commentary from any seat in the ground. For an audio descriptive commentary in English or Ukrainian, please bring your own personal radio or FM radio compatible mobile device (Please note: many iphones are currently not FM radio compatible). 16

17 Public frequency: 97.2 MHz will be UKRAINIAN 97.6 MHz will be ENGLISH 30 headsets will be available for any disabled spectators who wish to use the ADC service and may have forgotten to bring their headphones with them. The headsets will be available for collection from main accessible entrance gate at the North side of the stadium Wheelchair loan service This service is not existing at the Olimpiyskiy Stadium. However, there will 3 golf buggies available to help take disabled spectators from the stadium perimeter to the accessible entrance gates. For more information Local club contact responsible further accessibility questions: Anna Poveshchenko. E: G.Poveshchenko@nsc-olimpiyskiy.com.ua Emergency procedure and first aid There are five first aid rooms available in the North side of the stadium, close to the accessible viewing areas. One of the first aid rooms are accessible for a wheelchair user In case of emergency, disabled spectators located on the lower tier, can directly exit the stadium onto the podium level. Have Your Say Have your Say on your matchday experience at the NSC Olimpiyskiy stadium by leaving a comment on our dedicated stadium page on the CAFE website. Feedback from disabled spectators help CAFE and our stakeholders to share more information about access at stadiums across Europe, and in turn help disabled fans planning a trip to the stadium. The Have Your Say section of the CAFE website is easy to use - Simply go to and, using the 'Stadiums' menu, select the venue that you have recently visited. Each stadium has its own fans comments section where you can share your experiences in any language, and we have added an automatic Google translate to this section so that comments can be shared more widely. Alternatively, the CAFE Matchday Evaluation Feedback questionnaire can be downloaded here (available in eight languages including English and Spanish) or an online version in English can be completed by here About CAFE Disabled people are the largest minority group at >15% and rising (World Health Organization) and it can be fairly assumed that many of the one billion disabled people living today will be football fans the world s most popular sport. Many can still only aspire to watch live football with many stadiums around the world not yet accessible and inclusive. The Centre for Access to Football in Europe (CAFE) was established in 2009 with support from UEFA to improve access and inclusion across the game using the special influence of football. 17

18 CAFE works with UEFA, national associations, leagues, clubs, disabled fans, fans groups, NGOs and key stakeholders to ensure a more accessible and inclusive matchday experience for disabled fans across Europe. Further, by raising awareness and sharing best practice solutions, CAFE aims to improve access and inclusion across the game so that disabled people can take their rightful places as spectators, players, volunteers, coaches, administrators, and as leaders and decision makers. Contact Information For more information and support, contact CAFE by , phone or Twitter, or by visiting our website: E: info@cafefootball.eu T: +44 (0) W: VK: vk.com/cafe_football 18

19 Alternative formats of this document are available on request Total Football Total Access Total Sense T: +44 (0) E: 19

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