Disabled Spectators Guide - Lilleküla Stadium. UEFA Super Cup 2018

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1 Disabled Spectators Guide - Lilleküla Stadium Centre for Access to Football in Europe UEFA Super Cup August 2018 Alternative formats of this document are available upon request. Please contact CAFE: Supported by E: T: TBC Published August 2018

2 Contents Getting around the City... 3 The airport Lennart Meri Tallinn Airport... 3 Getting around by train Baltijaam Station (Baltic Station)... 4 Getting around by tram... 4 Getting around by bus... 5 Getting around by trolley bus... 5 Getting around by taxi... 5 Fan Meeting Points and Fan Zones... 6 Getting to Vabaduse Väljak from Tallinn Airport:... 6 Getting to Vabaduse Väljak from Baltijaam:... 6 Finalist Fan Meeting Points, open on Wednesday 15 August... 7 Getting to Raekoja Plats (Town Hall Square) Real Madrid CF supporters from Tallinn Airport:... 7 Getting to Raekoja Plats (Town Hall Square) Real Madrid CF supporters from Baltijaam:... 7 Getting to Viru Värav (Viru Gate) Club Atlético de Madrid supporters from Tallinn Airport:... 8 Getting to Viru Värav (Viru Gate) Club Atlético de Madrid supporters from Baltijaam:... 8 The Lilleküla Stadium... 9 Getting to the stadium... 9 From Lennart Meri Tallinn Airport... 9 From the station - Baltijaam: From the Fan Meeting Points Accessible (disabled-friendly) car parking Drop-off and pick-up points Stadium Information Accessible (disabled-friendly) entrances Signage and wayfinding Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces and Easy access Seating Finalists Club Atlético de Madrid Accessible (disabled-friendly) amenities Concessions Accessible (disabled-friendly) toilets Accessible (disabled-friendly) services Audio-descriptive commentary Emergency Procedure CAFE Have Your Say About CAFE Contact Information

3 Getting around the City Tallinn has several transport hubs, including an international airport and national train stations. There is limited accessible public transport available in Tallinn. For further information on accessible public transport and other accessible tourist information in Tallinn, in addition to this Guide, please see: W: (English language version) W: (Estonian language version) W: (English and Estonian language versions available via this link) For more specific information on accessibility in and around Tallinn, please contact the Tallinn City Board of Disabled People: T: E: The airport Lennart Meri Tallinn Airport Lennart Meri Tallinn Airport is located approximately 5km from the Lilleküla Stadium. The airport terminal building is fully accessible for disabled passengers with the terminal building having automatic entrance doors, lifts, ramps and accessible toilets. Further details on accessible services available at the airport for disabled passengers can be found by visiting: W: (English language version) W: (Estonian language version) For more information on the services available at the airport, please contact the airport direct on: T: Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent. Once at the airport, disabled spectators can request assistance in getting around the airport by calling: T: Or by reporting to the information desk in the terminal building To get to city centre in Tallinn, which is approximately 4.5km from the airport, disabled passengers can take tram 4 from the city side of the terminal building to Viru. 3

4 To get to the main train station in Tallinn Baltijaam (Baltic Station), located in the centre of the city, disabled passengers can take tram 4 from the city side of the terminal building to Majaka Põik (the Lighthouse Crossing). From here, disabled passengers can then take tram 2 to Baltijaam. Tram 4 departs every minutes from 06:05 until 20:52 and every minutes from 21:03 to 00:10. The journey time to Viru is approximately 18 minutes and journeys to Baltijaam take approximately 35 minutes. Trams are accessible for all disabled passengers and have level boarding access for passengers who are wheelchair users or have reduced mobility For more information on accessible tram routes in Tallinn, please see: W: (English language version)* W: (Estonian language version)* *Services underlined in blue on the websites are low-level vehicles. or call the Tallinn transport helpline on: T: Getting around by train Baltijaam Station (Baltic Station) Baltijaam Station is the main station in the city and is located approximately 4.5km from the Lilleküla Stadium. The station is fully accessible for disabled passengers. Trains in Tallinn have space for a wheelchair user and there is also an on-board accessible toilet available. Assistance with boarding and alighting must be pre-booked at least 48 hours in advance of journeys by contacting the Elron Access team: E: Further details on the accessibility of trains and services provided by Elron can be found by clicking here: (English language version) (Estonian language version) Getting around by tram The majority of the tram network in Tallinn is fully accessible and most vehicles have low-level entry for wheelchair users and space for at least one wheelchair user. For more information on the accessibility of trams routes and to plan your journey, please visit: W: (English language version)* W: (Estonian language version)* *Services underlined in blue indicate low-level vehicles available on the route 4

5 or contact Tallinna Linnatranspordi AS (TLT) directly on: T: Getting around by bus The majority of the bus network in Tallinn is fully accessible with most vehicles have low-level entry for wheelchair users and space for one wheelchair user. For more information on the accessibility of bus routes and to plan your journey, please visit: W: (English language version)* W: (Estonian language version)* *Services underlined in blue indicate low-level vehicles available on the route or contact Tallinna Linnatranspordi AS (TLT) directly on: T: Getting around by trolley bus The majority of the trolley bus network in Tallin is accessible for disabled passengers with most services having low-level floors and space for one wheelchair user. For more information on the accessibility of trolley bus routes and to plan your journey, please visit: W: (English language version)* W: (Estonian language version)* *Services underlined in blue indicate low-level vehicles available on the route or contact Tallinna Linnatranspordi AS (TLT) directly on: T: Getting around by taxi Accessible taxis are available in Tallinn and must be pre-booked ahead of travel. CAFE has been advised that the following taxi companies provide wheelchair accessible vehicles: Tulika Takso T: W: (English language version) W: (Estonian language version) E: Termaki Autopargi AS T: W: (English language version) W: (Estonian language version) 5

6 E: Fan Meeting Points and Fan Zones The neutral fan zone will be located in Vabaduse Väljak (Freedom Square) and will be open from 12:00 22:00 on Tuesday 14 August and from 12:00 00:00 on Wednesday 15 August. The central location of the square and its outdoor cafés make it one of the most popular hangouts in Tallinn. All fans are invited to go and enjoy the festive atmosphere there. They can have their picture taken with the trophies of the UEFA Champions League, UEFA Europa League and UEFA Super Cup; participate in additional football activities and also with other entertainment provided by the UEFA Super Cup partners. The neutral zone is accessible. However, not all activities are. Getting to Vabaduse Väljak from Tallinn Airport: By tram: Disabled supporters can take tram 4 from the city side of the terminal building to Vabaduse Väljak tram stop. Overall journey time is approximately 28 minutes. By bus: Disabled supporters can take bus 2 from the airport to Tornimäe stop. Then from here Trolleybus 1 to Vabaduse Väljak. Overall journey time is approximately 22 minutes. By taxi: Approximately minutes Getting to Vabaduse Väljak from Baltijaam: By tram: Disabled supporters can take tram 2 from the station tram stop to Hobujamma and then from here tram 4 to Vabaduse Väljak tram stop. Overall journey time is approximately 22 minutes. By bus: Disabled supporters can take bus 41 to Vabaduse Väljak. Overall journey time is approximately 15 minutes. By taxi: Approximately 10 minutes By foot: Approximately 15 minutes 6

7 Map below showing walking route from Baltijaam (main station) to Vabaduse Väljak (Freedom Square) Finalist Fan Meeting Points, open on Wednesday 15 August There will be two separate fan meeting points on match day, one for each team. Both fan meeting points are in the city centre, in areas with bars, restaurants and shops, within walking distance of the stadium. Real Madrid CF fans meeting point is at Raekoja Plats (Town Hall Square) Club Atlético de Madrid fans meeting point is at Viru Värav (Viru Gate) Getting to Raekoja Plats (Town Hall Square) Real Madrid CF supporters from Tallinn Airport: By tram: Disabled passengers can take tram 4 from the city side of the terminal building to Viru. Raekoja Plats is a five-minute walk from this stop. Overall journey time is approximately 30 minutes By bus: Disabled passengers can take bus 2 from the airport to A. Laikmaa bus stop. Raekoja Plats is approximately a 10-minute walk from this stop. Overall journey time is approximately 22 minutes By taxi: 20 minutes Getting to Raekoja Plats (Town Hall Square) Real Madrid CF supporters from Baltijaam: By taxi: Approximately 8 minutes By foot: Approximately 10 minute walk 7

8 Map below showing walking route from Baltijaam (main station) to Raekoja Plats (Town Hall Square) Getting to Viru Värav (Viru Gate) Club Atlético de Madrid supporters from Tallinn Airport: By tram: Disabled passengers can take tram 4 from the city side of the terminal building to Viru. Viru Värav is a two-minute walk from this stop Overall journey time is approximately 25 minutes By Bus: Disabled passengers can take bus 2 from the airport to A. Laikmaa bus stop. From here passengers then need to take bus 5 to Viru. Viru Värav is a two-minute walk from this stop Overall journey time is approximately 20 minutes By taxi: 15 minutes Getting to Viru Värav (Viru Gate) Club Atlético de Madrid supporters from Baltijaam: By bus: Disabled passengers can take buses 21 or 41 from Baltijaam stop 6 to Viru. Viru Värav is a two-minute walk from this stop. Overall journey time is approximately 15 minutes By taxi: Approximately 8 10 minutes By foot: Approximately minutes 8

9 Map below showing walking route from Baltijaam (main station) to Viru Värav (Viru Gate) The Lilleküla Stadium Getting to the stadium Public transport will be very busy and it may be hard to find a taxi before and after the match, therefore CAFE would advise that disabled spectators arrive early and allow plenty of time to reach the stadium. From Lennart Meri Tallinn Airport To reach the stadium from Lennart Meri Tallinn airport By Tram - disabled spectators should take Tram 4 from the city side of the terminal building and alight at Tallinn-Väike stop. From here the stadium is an approximately 15-minute walk Overall journey time takes approximately 40 minutes. 9

10 Map below showing walking route from Tallinn-Väike tram stop to the stadium By Bus disabled spectators can take bus 2 from the airport bus station (Lennujaam) to Bussijaam (main bus station). From here, disabled spectators can take either bus 17 or 23 and alight at Koidu. From here, the stadium is approximately a 15-minute walk Overall journey time is approximately minutes depending on matchday traffic 10

11 Map below showing walking route from Koidu bus stop to the stadium By taxi Overall journey time is approximately minutes depending on traffic From the station - Baltijaam: By tram Disabled spectators can take tram 4 from Baltijaam to Koskla tram stop. From here, the stadium is approximately a 15-minute walk. Overall journey time is approximately 50 minutes. 11

12 Map below showing walking route from Koskla tram stop to the stadium By taxi Overall journey time is approximately minutes depending on matchday traffic From the Fan Meeting Points To reach the stadium from Vabaduse Väljak (Freedom Square) Neutral Fan Zone By tram Disabled spectators can take tram 3 or 4 to Tallinn-Väike stop. From here the stadium is an approximately 15-minute walk (see map on page 10 for details of walking route) Overall journey time takes approximately 25 minutes By bus Disabled spectators can take buses 17, 17A or 23 to Lilleküla Jaam stop. The stadium is approximately a 10 minute walk from here Overall journey time is approximately 18 minutes depending on matchday traffic 12

13 Map below showing walking route from Lilleküla Jaam bus stop to the stadium By taxi Approximately 15 minutes depending on matchday traffic To reach the stadium from Raekoja Plats (Town Hall Square) Real Madrid CF supporters By tram Disabled spectators should walk to Viru tram stop, which is approximately a fiveminute walk. From here, spectators can take tram 3 or 4 to Tallinn-Väike stop. From here the stadium is an approximately 15-minute walk (see map on page 10 for details of walking route) Overall journey time is 25 minutes By Bus Disabled spectators should walk to Vabaduse Väljak, which is approximately a sixminute walk. From here, spectators can take buses 17, 17A or 23 to Lilleküla Jaam stop. The stadium is approximately a 10 minute walk from here (see map above for details of walking route) Overall journey time is approximately 20 minutes By taxi Approximately 15 minutes depending on matchday traffic To reach the stadium from Viru Värav (Viru Gate) Club Atlético de Madrid supporters By tram Disabled supporters should walk to Viru tram stop, which is approximately a three-minute walk. From here, spectators can take tram 3 or 4 to Tallinn-Väike stop. From here the stadium is an approximately 15-minute walk (see map on page XX for details of walking route) Overall journey time is approximately 22 minutes By bus Disabled supporters should walk to Viru bus stop, which is approximately a threeminute walk. From here, supporters can take buses 5, 18, 20, 20A and 36 to Tallinn-Väike stop. From here the stadium is an approximately 15-minute walk (see map on page 10 for details of walking route) Overall journey time is approximately 24 minutes By taxi Approximately 10 minutes depending on matchday traffic 13

14 Map below showing walking routes to stadium from fan meeting points Accessible (disabled-friendly) car parking Accessible (disabled-friendly) parking is only available to disabled spectators with a valid match day ticket and parking pass. Parking passes for accessibility tickets holders will be available on request on a first come first served basis and subject to availability. Accessibility ticket holders have been sent an with a link to apply for a parking pass. Please note that allocated passes will be sent via , as they are e- parking passes. They have to be printed and displayed on the windshield of the vehicle for easier recognition when approaching the venue, so access to the allocated car park will be granted by the parking stewards. Parking for disabled spectators is located in parking zone P3 which is approximately 200 metres from the stadium. The parking area is located in a training pitch and will have a temporary surface covering the grass. Note that only cars will be accepted (no mini-buses or buses as they will not be able to pass through the access gate). 14

15 Map below showing route to the accessible parking area 15

16 Drop-off and pick-up points There are two drop-off/pick up location points for supporters arriving by registered taxi and without a valid parking pass, one is located on Kauba and the other one close to the Kristiine shopping mall. Spectators wishing to be dropped off closer to the stadium, within P3, must have a valid parking pass. Map below showing drop-off / pick-up point without parking passes There is another drop-off/pick up location for UBER/TAXIFY which is located on Kotka and from which you need to take the pedestrian tunnel, as per the below map. 16

17 Map below showing alternative drop-off / pick-up point for taxis 17

18 Stadium Information Accessible (disabled-friendly) entrances The accessible entrance gate for wheelchair user ticket holders is via gate 1A and for easy access ticket holders is via a lift at Gate 7A (also used for hospitality guests). Map below showing accessible entrance gates Signage and wayfinding Directional and identifiable signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas, entrances, toilets, concessions and seating areas. Once inside the stadium, signage is available to direct fans to accessible toilets and seating sections. This signage is large and is visible amongst crowds. 18

19 Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces are located in block A03 with companion seating located in the row in front. Wheelchair user with tickets for this area should enter via gate 1A Easy access seats* are located in block A16 with adjacent companion seating. Disabled spectators with tickets for easy access seats in these sections should enter via gate 7A where there is a lift available. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Map below showing location of General Public accessible entrance points and seating areas 19

20 Wheelchair user spaces and Easy access Seating Finalists Club Atlético de Madrid Wheelchair user spaces will be located in blocks A03 with adjacent companion seating. Club Atlético de Madrid fans with wheelchair user spaces should enter via gate 1A. No Easy access seats* have been requested by Club Atlético de Madrid. Real Madrid CF Wheelchair user spaces will be located in blocks A03 with adjacent companion seating. Club Real Madrid CF fans with wheelchair user spaces should enter via gate 1A. Easy access seats* for disabled spectators with companion seating, have been identified in block A17. Real Madrid CF fans with tickets for easy access seats should enter via gate 1A *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Map below showing location of finalist s accessible entrance points and seating areas 20

21 Accessible (disabled-friendly) amenities Concessions All concessions and refreshment kiosks are located near to accessible viewing areas. However, there are no low-level counters or priority lanes available. Accessible (disabled-friendly) toilets There are two accessible unisex toilets are located in the east stand and one in the north stand. Accessible (disabled-friendly) services Audio-descriptive commentary An audio descriptive commentary (ADC) service will be provided in both English and Estonian. This inclusive service will enable listeners to enjoy the commentary from any seat in the ground. To listen to audio descriptive commentary in English or Estonian, please bring your own personal radio or FM radio compatible mobile device (Please note: many iphones are currently not FM radio compatible). Public frequency: English: Estonian: 95.9 MHz MHz Emergency Procedure There are first aid rooms available on level 1. In case of emergency, disabled spectators who are able to use the steps are directed on to the pitch and out of the stadium via the corner exits. The stadium has advised that lifts are fire-safe and can be used in an emergency. Supporters who need to exit in an emergency via lift should make their way to the lift area and await further instructions. CAFE Have Your Say Have your Say on your matchday experience at the Lilleküla Stadium by leaving a comment on our dedicated stadium page on the CAFE website. Feedback from disabled spectators help CAFE and our stakeholders to share more information about access at stadiums across Europe, and in turn help disabled fans planning a trip to the stadium. The Have Your Say section of the CAFE website is easy to use - Simply go to and, using the 'Stadiums' menu, select the Lilleküla Stadium. Each stadium has its own fans comments section where you can share your experiences in any language, and we have added an automatic Google translate to this section so that comments can be shared more widely. Alternatively, the online version of the CAFE Matchday Evaluation Feedback questionnaire can be completed in English here and in Spanish here You can also share your photographs of your matchday experience by tagging CAFE s Instagram page at cafefootball.eu. or by ing our Fan Liaison Officer Amy Wilson on 21

22 About CAFE Disabled people are the largest minority group at >15% and rising (World Health Organization) and it can be fairly assumed that many of the one billion disabled people living today will be football fans the world s most popular sport. Many can still only aspire to watch live football with many stadiums around the world not yet accessible and inclusive. The Centre for Access to Football in Europe (CAFE) was established in 2009 with support from UEFA to improve access and inclusion across the game using the special influence of football. CAFE works with UEFA, national associations, leagues, clubs, disabled fans, fans groups, NGOs and key stakeholders to ensure a more accessible and inclusive matchday experience for disabled fans across Europe. Further, by raising awareness and sharing best practice solutions, CAFE aims to improve access and inclusion across the game so that disabled people can take their rightful places as spectators, players, volunteers, coaches, administrators, and as leaders and decision makers. Contact Information For more information and support, contact CAFE by , phone or Twitter, or by visiting our website: E: T: +44 (0) W: VK: vk.com/cafe_football 22

23 Alternative formats of this document are available on request Total Football Total Access Total Sense T: TBC E: 23