NOTICE OF REGULAR MEETING OF THE YOSEMITE AREA REGIONAL TRANSPORTATION SYSTEM (YARTS) JOINT POWERS AUTHORITY

Transcription

1 NOTICE OF REGULAR MEETING OF THE YOSEMITE AREA REGIONAL TRANSPORTATION SYSTEM (YARTS) JOINT POWERS AUTHORITY Monday, July 24, :00 p.m. Sierra Center Mall Board of Supervisors Conference Room Third Floor 452 Old Mammoth Road Mammoth Lakes, CA (209) THIS MEETING WILL BE CONDUCTED BY VIDEOCONFERENCE AT THE FOLLOWING LOCATIONS: FRESNO COUNCIL OF GOVERNMENTS 2035 TULARE STREET, SUITE 201, FRESNO, CA MARIPOSA COUNTY GOVERNMENT CENTER, BOARD OF SUPERVISORS CHAMBERS, 5100 BULLION STREET, MARIPOSA, CA MERCED COUNTY ASSOCIATION OF GOVERNMENTS, FRONT CONFERENCE ROOM, 369 W. 18 TH STREET, MERCED, CA MEMBERS OF THE YOSEMITE AREA REGIONAL TRANSPORTATION SYSTEM AUTHORITY ADVISORY COMMITTEE AND MEMBERS OF THE PUBLIC MAY ATTEND AND PARTICIPATE IN THE MEETING AT THE VIDEOCONFERENCE LOCATION. MEMBERS OF THE PUBLIC APPEARING AT A VIDEOCONFERENCE LOCATION WILL BE PROVIDED AN OPPORTUNITY TO ADDRESS THE LEGISLATIVE BODY DIRECTLY AS PROVIDED BY LAW.

2 PERSONS WISHING TO COMMENT ON ANY ITEM NOT ON THE AGENDA MAY DO SO AT THIS TIME. PLEASE LIMIT YOUR COMMENTS TO A MAXIMUM OF FIVE MINUTES PER PERSON. STATING YOUR NAME FOR THE RECORD IS OPTIONAL, BUT USEFUL IN ACTING ON COMMENTS AND REQUESTS. FOR ITEMS NOT ON THE AGENDA, NO ACTION WILL BE TAKEN AT THIS TIME. THE PUBLIC IS INVITED TO SPEAK ON ANY ITEM ON THE AGENDA. PERSONS WISHING TO COMMENT ON ITEMS LISTED ON THE AGENDA MAY DO SO WHEN THE COMMITTEE CONSIDERS THAT ITEM. THE CHAIRPERSON WILL CALL FOR COMMENTS FOLLOWING STAFF INTRODUCTION OF THE ITEM AND QUESTIONS BY COMMITTEE MEMBERS HAVE BEEN DISCUSSED. COPIES OF STAFF REPORTS OR OTHER WRITTEN DOCUMENTATION RELATING TO ITEMS OF BUSINESS REFERRED TO ON THE AGENDA ARE ON FILE IN THE OFFICE OF MERCED COUNTY ASSOCIATION OF GOVERNMENTS. PERSONS WITH QUESTIONS CONCERNING AGENDA ITEMS MAY CALL MCAG TO INQUIRE ON THE NATURE OF THE ITEM DESCRIBED ON THE AGENDA. ITEM STAFF 1. Introductions 2. Public Comment 3. Oral Report Authority Advisory Committee Chair or Designee - Recommendations * 4. Minutes of the April 10, 2017 YARTS JPA meeting 5. Information/Discussion Only # a. VIA Monthly Service Report for April May 2017 # b. YARTS Ridership History/Visitation # c. YARTS Financial Report/Budget Update # d. Minutes of April 5, 2017 YARTS AAC meeting # e. YARTS Joint Powers Authority Meeting Dates for * 6. Federal Lands Access Program Grant Cindy Kelly Authorize the Executive Director to sign and execute an agreement to accept funding from the Federal Highways Administration for the Federal Lands Access Program (FLAP) grant, if awarded.

3 * # 7. Amtrak Services Contract Dick Whittington Approve the Amendment of Services Contract and authorize the Executive Director to execute the agreement. * # 8. YARTS/Fresno Council of Governments Amendment No. 1 to Agreement for Services Contract Dick Whittington Approve the agreement as submitted to YARTS and authorize the Executive Director to sign and execute the document. 9. YARTS/National Park Service Cooperative Agreement Update Dick Whittington For information and discussion only. # 10. YARTS Quarterly Social Media Statistics Cindy Kelly For information and discussion. 11. YARTS Online Reservations Update Cindy Kelly For information and discussion only. 12. Oral Report National Park Service Report Kathleen Morse 13. Oral Report- Manager s Report Dick Whittington 14. Board Member Remarks * Action # Attachment + Enclosure The next YARTS JPA meeting will be Monday, October 23, 2017 at 1:00 p.m. and will be held at the Mariposa County Government Center, Board of Supervisors Chambers, 5100 Bullion Street, Mariposa, CA

4 ITEM 4 YOSEMITE AREA REGIONAL TRANSPORTATION SYSTEM (YARTS) JOINT POWERS AUTHORITY MINUTES April 10, 2017 The regular meeting of the Yosemite Area Regional Transportation System (YARTS) Joint Powers Authority Board was held Wednesday, April 10, 2017, at Merced County Association of Governments, Front Conference Room, 369 W. 18th Street, Merced, CA and conducted by video/teleconference at the Fresno Council of Governments, 2035 Tulare Street, Suite 201, Fresno, CA, and Sierra Center Mall, Board of Supervisors Conference Room, Third Floor, 452 Old Mammoth Road, Mammoth Lakes, CA, and was called to order by Director Corless at 1:05 P.M. MEMBERS PRESENT Stacy Corless, Mono County Supervisor (via teleconference) Bob Gardner, Mono County Supervisor (via teleconference) Miles Menetry, Mariposa County Supervisor Daron McDaniel, Merced County Supervisor Jerry O Banion, Merced County Supervisor Rosemarie Smallcombe, Mariposa County Supervisor MEMBERS ABSENT Rhonda Armstrong, City of Kerman John Gray, Tuolumne County Supervisor Nathan Vosburg, City of Coalinga Tom Wheeler, Madera County Supervisor OTHERS PRESENT Peggy Arnest, Fresno County (via teleconference) Denise Demery, VIA Adventures Richard Harmon, Townsend Public Affairs Cindy Kelly, YARTS staff Curtis Riggs, VIA Adventures Danna Stroud, AAC Committee Chair (via teleconference) Dick Whittington, YARTS staff Daisy Zaragoza, MCAG

5 1. Introductions So noted. 2. Public Comment None. 3. Oral Report Authority Advisory Committee Chair or Designee - Recommendations Danna Stroud gave the report from the Authority Advisory Committee. 4. Minutes of the February 22, 2017 YARTS JPA meeting Director Gardner moved to approve the minutes of the February 22, 2017 YARTS JPA meeting. Seconded by Director Smallcombe. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 5. Information/Discussion Only a. VIA Monthly Service Reports for January February 2017 b. YARTS Ridership History/Visitation c. YARTS Financial Report/Budget Update d. Minutes of the February 8, 2017 YARTS AAC meeting So noted. 6. Public Hearing YARTS Fiscal Year 2017/2018 Budget Cindy Kelly gave a review of the YARTS Fiscal Year 2017/2018 Budget. A public hearing was opened to receive comments regarding the YARTS Fiscal Year 2017/2018 Budget. Public hearing opened: 1:30 p.m. Public hearing closed: 1:31 p.m. After a public hearing, where no comments were received, Director McDaniel moved to approve the YARTS Budget for Fiscal Year 2017/2018. Seconded by Director O Banion. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY.

6 7. Mariposa County Annual Contract for Services Director O Banion moved to approve the Contract for Services between YARTS and the County of Mariposa and authorize the Executive Director to execute the Contract for Services on behalf of YARTS. Seconded by Director Smallcombe. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 8. YARTS/MCAG Agreement for Services Director O Banion moved to approve the YARTS Joint Powers Authority: a. Authorize the Chair to sign the Agreement for Services between the Yosemite Area Regional Transportation System and the Merced County Association of Governments for a period of one year from July 1, 2017 through June 30, 2018; or b. Provide direction to staff on how to proceed to secure the services specified in the existing contract. Seconded by Director McDaniel. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 9. YARTS FY Title VI Program Director Smallcombe moved to adopt the YARTS Title VI Program for FY 2018/2021. Seconded by Director McDaniel. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 10. Draft Amendment to NPS Cooperative Agreement Expanded Service Summer 2017 Director O Banion moved to approve the proposed Amendment to the Cooperative Agreement (CA) to fund the expanded summer service and authorize the YARTS Executive Director to execute the final version of the 2017 Amendment to the CA so long as it does not substantially very form the draft that was reviewed by the Board. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 11. YARTS 2017 Summer Schedules Cindy Kelly gave an overview of the changes in the YARTS summer schedules. 12. YARTS Quarterly Social Media Statistics Cindy Kelly gave an update on the YARTS Quarterly Social Media Statistics.

7 13. Election of Officers for Fiscal Year 2017/2018 Director Corless moved to elect Director Smallcombe as Chair for fiscal year 2017/2018. Seconded by Director McDaniel. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY Director Smallcombe moved to elect Director Corless as Vice Chair for fiscal year 2017/2018. Seconded by Director O Banion. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 14. YARTS Joint Powers Authority Meeting Dates Director O Banion moved to approve the meeting dates for fiscal year 2017/2018. Seconded by Director McDaniel. Ayes Directors Menetry, Corless, McDaniel, O Banion, Smallcombe, Gardner Noes None MOTION CARRIED UNANIMOUSLY. 15. Oral Report National Park Service Report Dick Whittington gave the National Park Service report per Jim Donovan s update. 16. Oral Report Manager s Report So noted. 17. Board of Directors Remarks THERE BEING NO FURTHER BUSINESS OF THE YARTS JOINT POWERS AUTHORITY, THE MEETING WAS ADJOURNED AT 2:32 P.M.

8 May 8, 2017 Mr. Whittington Merced County Association of Governments 369 W. 18 th Street Merced, CA RE: YARTS Monthly Report April 01-30, 2017 Dear Mr. Whittington, In accordance with the contract agreement between the Yosemite Area Regional Transportation System Joint Powers Authority (YARTS JPA) and VIA Adventures, Inc. attached please find the monthly summary of operating statistics for April 01-30, Please feel free to contact me directly at should you have questions or need additional information. Sincerely, Denise Demery YARTS Program Manager

9 RIDERSHIP From 4/1/2017 to 4/30/2017 A total of 6,405 passengers were carried on the HWY 140 system by VIA. Of these, 850 were Amtrak passengers utilizing the YARTS service. Ridership - All Date Armrk Emp NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 4/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ Total , ,643 6,405 Percent 0.97% 6.96% 1.19% 9.12% 56.17% 5.21% 13.44% 2.78% 13.27% 88.10% %

10 Ridership Excluding Amtrak From 4/1/2017 to 4/30/2017 Date Armrk NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 4/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ Total , ,793 5,555 Percent 1.12% 8.03% 1.37% 10.51% 64.77% 15.50% 3.20% 6.01% 86.28% %

11 Ridership by Pick-up Location Pick-up Location Riders Percentage Airport % Amtrak % Barium Mine Rd % Bug Hostel % Catheys Valley % Cedar Lodge % Downtown (Court % El Portal PO % Half Dome Villag % KOA % Mall (PG&E) % Mariposa Park & % Merced College % Merced Mall/Targ % MidPines % MPMidtown % MPPO % NPS Maintenance % Other % Roadside Rest % The Majestic Hote % Transpo % UC Merced % YosVCenter % YV Lodge % Totals %

12 LOAD FACTOR ANALYSIS : 4/1/2017-4/30/2017 Below please find the load factor calculations for the HWY 140 runs operated by VIA for 4/1/2017 through 4/30/2017. The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs WITH AMTRAK Runs Max Load Capacity Ridership Load Factor 01C % Inbound 5:28am service from Catheys Valley to Y 02C.5 1, % Inbound 5:58am service from Catheys Valley to Y 03 1, % Inbound 6:45am service from Merced to YV 04 1, % Inbound 10:20am service from Merced to YV 05 1, % Inbound 1:20pm service from Merced to YV 06 1, % Inbound 4:30pm service from Merced to YV % Outbound 6:20am service from Midpines to Merce 08 1, % Outbound 9:32am service from YV to Merced 09 1, % Outbound 3:40pm service from YV to Merced 10 1, % Outbound 4:15pm service from YV to Mariposa 11 1, % Outbound 4:35pm service from YV to Merced 12 1, % Outbound 5:45pm service from YV to Merced Total 16,072 6, %

13 Weekdays Runs Max Load Capacity Ridership Load Factor 01C % 02C % % % % % % % % % % % Total 11,760 4, % Inbound 5:28am service from Catheys Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:45am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Outbound 6:20am service from Midpines to Merced Outbound 9:32am service from YV to Merced Outbound 3:40pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outbound 4:35pm service from YV to Merced Outbound 5:45pm service from YV to Merced

14 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor 02C % % % % % % % % % % Total 4,312 1, % Inbound 5:58am service from Catheys Valley to YV Inbound 6:45am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Outbound 9:32am service from YV to Merced Outbound 3:40pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outbound 4:35pm service from YV to Merced Outbound 5:45pm service from YV to Merced

15 WITHOUT AMTRAK Daily - All Routes Runs Max Load Capacity Ridership Load Factor 01C % Inbound 5:28am service from Catheys Valley to Y V 02C.5 1, % Inbound 5:58am service from Catheys Valley to Y V 03 1, % Inbound 6:45am service from Merced to YV 04 1, % Inbound 10:20am service from Merced to YV 05 1, % Inbound 1:20pm service from Merced to YV 06 1, % Inbound 4:30pm service from Merced to YV % Outbound 6:20am service from Midpines to Merc ed 08 1, % Outbound 9:32am service from YV to Merced 09 1, % Outbound 3:40pm service from YV to Merced 10 1, % Outbound 4:15pm service from YV to Mariposa 11 1, % Outbound 4:35pm service from YV to Merced 12 1, % Outbound 5:45pm service from YV to Merced Total 16,072 5, %

16 Weekdays Runs Max Load Capacity Ridership Load Factor 01C % 02C % % % % % % % % % % % Total 11,760 4, % Inbound 5:28am service from Catheys Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:45am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Outbound 6:20am service from Midpines to Merced Outbound 9:32am service from YV to Merced Outbound 3:40pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outbound 4:35pm service from YV to Merced Outbound 5:45pm service from YV to Merced

17 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor 02C % % % % % % % % % % Total 4,312 1, % Inbound 5:58am service from Catheys Valley to YV Inbound 6:45am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Outbound 9:32am service from YV to Merced Outbound 3:40pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outbound 4:35pm service from YV to Merced Outbound 5:45pm service from YV to Merced

18 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for HWY 140 runs for 4/1/2017 through 4/30/2017. Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Amtrak Total Free 01C C Total , ,405 Percent 0.97% 6.96% 1.19% 56.17% 2.78% 5.21% 13.44% 13.27% %

19 Weekdays Run Aramrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total 01C C Total , ,739 Percent 1.22% 8.80% 1.35% 54.63% 2.62% 4.96% 14.54% 11.88% %

20 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total 02C Total , ,666 Percent 0.24% 1.74% 0.72% 60.56% 3.24% 5.94% 10.32% 17.23% %

21 PASSENGER FARES BY TYPE EXCLUDING AMTRA Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Total Free 01C C Total , ,555 Percent 1.12% 8.03% 1.37% 64.77% 3.20% 6.01% 15.50% %

22 Weekdays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total 01C C Total , ,176 Percent 1.39% 9.99% 1.53% 62.00% 2.97% 5.63% 16.50% %

23 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total 02C Total , ,379 Percent 0.29% 2.10% 0.87% 73.17% 3.92% 7.18% 12.47% %

24 OPERATING STATISTICS REVENUE MILES 4/1/2017-4/30/2017 From 4/1/2017 through 4/30/2017 VIA HWY 140 operated a total of 26,148 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Catheys Valley 01C ,380 Catheys Valley 02C ,380 Merced ,740 Merced ,740 Merced ,740 Merced ,740 Midpines ,020 Yosemite ,740 Yosemite ,740 Yosemite ,100 Yosemite ,740 Yosemite ,740 Total Mileage 18,800

25 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Catheys Valley 02C Merced Merced Merced Merced Yosemite Yosemite Yosemite Yosemite Yosemite Total Mileage 7,348 Grand Total 26,148 Nonchargeable YARTS runs 5 and 9 0 Nonchargeable YARTS extras 0 YARTS Total 26,148

26 REVENUE HOURS From 4/1/2017 through 4/30/2017 VIA HWY 140 provided a total of vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Catheys Valley 01C Catheys Valley 02C Merced Merced Merced Merced Midpines Yosemite Yosemite Yosemite Yosemite Yosemite Total Hours

27 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Catheys Valley 02C Merced Merced Merced Merced Yosemite Yosemite Yosemite Yosemite Yosemite Total Hours Grand Total Nonchargeable YARTS runs 5 and Nonchargeable YARTS extras 0.00 YARTS Total

28 Wheelchair Usage Run Date Route Total 4/11/ Grand Total 1

29 Passengers Left Run Date Route Total Grand Total 0

30 ACCIDENTS/INCIDENTS There were zero (0) YARTS accidents for the month of April 01-30, ROAD CALLS There were zero (0) road calls for the period of April 01-30, SERVICE DELAYS There were five (5) service delays during the month of April 01-30, Total on time service for all corridors was 99.78%. Hwy /01/17 Run 4 Run delayed 30 minutes due to train delays. 04/01/17 Run 11 Run delayed 30 minutes due to traffic. 04/04/17 Run 3 Run delayed 30 minutes due to passenger loading and delays. 04/13/17 Run 7 Run delayed 1 hour due to operational issue. See missed runs. 04/18/17 Run 5 Run delayed 1 hour at Cedar Lodge due to non YARTS traffic accident. Hwy 41 Not in service April 01-30, Hwy 120/395 Mammoth Not in service April 01-30, Hwy 120 Sonora Not in service April 01-30, MISSED RUNS There was one (1) missed YARTS trip during the period of April 01-30, Hwy /13/17 Run 7 Run delayed 1 hour due to operational issue. Hwy 41 Not in service April 01-30, Mammoth Routes Not in service April 01-30, Sonora Routes Not in service April 01-30, EXTRA RUNS

31 There were no extra runs during the month of April 01-30, MAINTENANCE VIA YARTS Buses are kept maintained regularly. Currently buses are rotated among runs to evenly distribute miles across the fleet. Regular buses are assigned to each route. Maintenance reports are submitted to YARTS Transit Manager for all service and repairs. CUSTOMER SERVICE A total of 322 YARTS customer inquiry calls were received in the VIA YARTS offices during the period from April 01-30, A comprehensive log of incoming calls by type, including calls regarding customer complaints, commendations, and recommendations is maintained and monitored continually. 167 Calls received on schedule issues and questions for Hwy 140 Corridor 98 Calls received on Fresno HWY 41 schedule information. 12 Calls received on Mammoth Lake schedule information. 10 Calls received on Sonora/Groveland schedule information. 98 Calls received on park information (lodging, tours, camping, etc.) 22 Miscellaneous calls (lost & found, hang up calls, etc.) 1 Calls received as customer complaints. 322 Total CUSTOMER COMPLAINTS AND FOLLOW UP ACTIONS There were three (3) complaints received during the month of April 1-30, 2017 by phone. When complaints arise, all operational issues are addressed and rectified so they can be avoided in the future. 4/4/17 Run 3 Family of customer ed in and said they had a tour scheduled for 10am. The bus was scheduled to arrive at 9:52am to Yosemite Valley Lodge, however the bus was about minutes late and they missed their tour. The family wanted a refund of their $200 they paid for the tour. Follow up showed that the bus was delayed due to construction and unforeseen issues in the park. Additionally, the bus currently goes to Half Dome Village first due to the detour and then to the remaining Valley Floor locations. YARTS Staff advised customer that the schedule does say to allow at least 15-minutes for unexpected delays, so therefore no refund would be appropriate. 4/19/17 Run 8 Received complaint from family of a rider disembarked Run 8 at the Roadside rest. The family said the rider told the driver she was going to use the rest room and would be back. The family said that while the mother was in the restroom the driver of Run 8 left the mother stranded and she missed a very important appointment, and had also left her bag on board. The family said when the passenger contacted the YARTS line; the responders were rude and said the passenger was at fault. Family was requesting a refund and an apology from the driver.

32 Follow up showed that the rider never informed the driver that she was disembarking or made any such communications with the driver. The driver also searched for the bags to be able to return them at Amtrak, but there were no bags on board, and the family members were not there to meet the bus and retrieve luggage as they had said. The Operations Manager for the contractor actually heard all conversations pertaining to this call and said that at no time was either of the employees who answered the YARTS line and interacted with this passenger rude. They were professional as usual and aimed to be helpful. One of them never even spoke directly to the passenger, but talked to the driver of Run 4 and communicated through him to the passenger to find out what happen and make suggestions on how to get back to Merced on later runs. At no point did either of the employees point fault at the rider, but informed her that since the driver was not aware that she was returning, he left on schedule, which is the normal protocol. The family and passenger were referred to YARTS staff for more information. 4/19/17 Run 4 Caller was currently on Run 4 and was upset that the driver had spent minutes assisting a person who had been left behind on the other bus. The rider said they had paid their money for transit and the driver should be running on schedule and not assisting other people not riding the route. Caller requested a refund. The person answering the phone advised the caller that the driver was providing good customer service in assisting a passenger that was stranded with information on the YARTS routes and schedules to help her get to her destination, as well as Amtrak contact information so she could change her reservation. Told caller this was proper protocol, and the driver would be back on route shortly. Caller continued the transit run into Yosemite as scheduled. Wheel Chair Requests There were no wheelchair requests filled for the month of April 01-30, There have been regular unannounced wheelchair riders on various YARTS runs. Eighteen (18) wheelchair buses (YARTS owned and VIA supplemental fleet) are available to accommodate YARTS passengers on all corridors in accordance with ADA guidelines. Cal-Trans/Park Road Closures, Traffic & Construction Delays There were 5-minute to 2-hour delays on Hwy 140 route throughout the month due to construction, traffic congestion, non-yarts traffic accidents, road closures and conditions, and high passenger counts. With less parking for cars, traffic congestion is increasing in the park. The bus lane is currently open and lanes are clearly marked with large signs posting violation costs. This seems to be deterring cars from driving in the bus lane and has allowed a smooth flow for buses in the park. Easter Weekend and Earth Day On April 15-16, 2017 Runs 3 and 10 were added for the weekend to accommodate the high expected passenger counts for Easter and the free park entrance weekend. On April 22-23, 2017 Runs 3 and 10 were added for the weekend to accommodate the high expected passenger counts for Earth Day weekend.

33 YARTS 2017 Spring/Summer Schedules Summer 2017 schedules for Hwy 41, Hwy 140, Hwy 120 Tuolumne County and Hwy 120/395 Mono County are now available online. Printed schedules are also currently available. The reservation system has also been opened for all four summer schedules, and is being monitored by YARTS staff. YARTS Resevations YARTS staff trained the contractor staff on use of the new tablet reservation ticket scanning function. Drivers were provided detailed printed instructions, and tablets for each corridor. Drivers will be able to scan tickets, and the tablet will give drivers information as to whether the tickets are valid or not. The scanning will take effect as of May 15, 2017.

34 June 21, 2017 Mr. Whittington Merced County Association of Governments 369 W. 18 th Street Merced, CA RE: YARTS Monthly Report May 01-31, 2017 Dear Mr. Whittington, In accordance with the contract agreement between the Yosemite Area Regional Transportation System Joint Powers Authority (YARTS JPA) and VIA Adventures, Inc. attached please find the monthly summary of operating statistics for May 01-31, Please feel free to contact me directly at should you have questions or need additional information. Sincerely, Denise Demery YARTS Program Manager

35 RIDERSHIP From 5/1/2017 to 5/31/2017 A total of 9,480 passengers were carried on the HWY 140 system by VIA. Of these, 1,130 were Amtrak passengers utilizing the YARTS service. Ridership - All Date Armrk Emp NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 5/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , , ,130 8,576 9,480 Percent 0.86% 5.28% 1.21% 7.36% 57.01% 6.66% 14.87% 2.17% 11.92% 90.46% %

36 Ridership Excluding Amtrak From 5/1/2017 to 5/31/2017 Date Armrk NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 5/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total ,405 1, ,446 8,350 Percent 0.98% 6.00% 1.38% 8.36% 64.73% 16.89% 2.47% 7.56% 89.17% %

37 Ridership by Pick-up Location Pick-up Location Riders Percentage Airport % Amtrak % Barium Mine Rd % Bug Hostel % Catheys Valley % Cedar Lodge % Downtown (Court % El Portal PO % Half Dome Villag % KOA % Mariposa Park & % Merced College % Merced Mall/Targ % MidPines % MPMidtown % MPPO % NPS Maintenance % Other % Roadside Rest % The Majestic Hote % Transpo % UC Merced % YosVCenter % YV Lodge % Totals %

38 LOAD FACTOR ANALYSIS : 5/1/2017-5/31/2017 Below please find the load factor calculations for the HWY 140 runs operated by VIA for 5/1/2017 through 5/31/2017. The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs Runs Max Load Capacity Ridership WITH AMTRAK Load Factor 01C % Inbound 5:28am service from Catheys Valley to Y % Inbound 5:28 am service from Cathey's Valley to Y % Inbound 5:58 am service from Cathey's Valley to Y 02C % Inbound 5:58am service from Catheys Valley to Y 2A % Inbound 6:00 am service from Merced to YV % Inbound 6:45 am service from Merced to YV % Inbound 6:45am service from Merced to YV 3A % Inbound 9:00 am service from Mariposa to YV % Inbound 10:20am service from Merced to YV % Inbound 8:45 am service from Merced to YV % Inbound 1:20pm service from Merced to YV % Inbound 10:20 am service from Merced to YV % Inbound 4:30pm service from Merced to YV % Inbound 4:30 pm service from Merced to YV % Outbound 6:20 am service from Mariposa to Merce % Outbound 6:20am service from Midpines to Merce % Outbound 9:32 am service from YV to Merced % Outbound 9:32am service from YV to Merced 8A % Outbound 3:15 pm service from YV to Mariposa % Outbound 3:40pm service from YV to Merced % Outbound 3:40 pm service from YV to Merced % Outbound 4:15pm service from YV to Mariposa % Outboubd 4:15 pm service from YV to Merced

39 Runs Max Load Capacity Ridership Load Factor 11 1, % Outbound 4:35pm service from YV to Merced % Outbound 4:35 pm service from YV to Merced 11A % Outbound 5:15 pm service from YV to Mariposa % Outbound 5:45pm service from YV to Merced % Outbound 5:45 pm service from YV to Merced % Outbound 8:07 pm service from YV to Merced Total 21,149 9, %

40 Weekdays Runs Max Load Capacity Ridership Load Factor 01C % % % 02C % 2A % % % 3A % % % % % % % % % % % 8A % % % % % % % 11A % % % % Total 15,886 7, % Inbound 5:28am service from Catheys Valley to YV Inbound 5:28 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 10:20am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 6:20 am service from Mariposa to Merced Outbound 6:20am service from Midpines to Merced Outbound 9:32 am service from YV to Merced Outbound 9:32am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:40pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outboubd 4:15 pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:45pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

41 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % 02C % 2A % 2A % % % 3A % 3A % % % % % % % % % % % % % 8A % 8A % % % % % % % % % 11A % Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 9:32am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outbound 3:40pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa

42 Runs Max Load Capacity Ridership Load Factor 11A % % % % % % Total 9,105 2, % Outbound 5:15 pm service from YV to Mariposa Outbound 5:45pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

43 WITHOUT AMTRAK Daily - All Routes Runs Max Load Capacity Ridership Load Factor 01C % Inbound 5:28am service from Catheys Valley to Y V % Inbound 5:28 am service from Cathey's Valley to YV % Inbound 5:58 am service from Cathey's Valley to YV 02C % Inbound 5:58am service from Catheys Valley to Y V 2A % Inbound 6:00 am service from Merced to YV % Inbound 6:45 am service from Merced to YV % Inbound 6:45am service from Merced to YV 3A % Inbound 9:00 am service from Mariposa to YV % Inbound 10:20am service from Merced to YV % Inbound 8:45 am service from Merced to YV % Inbound 1:20pm service from Merced to YV % Inbound 10:20 am service from Merced to YV % Inbound 4:30pm service from Merced to YV % Inbound 4:30 pm service from Merced to YV % Outbound 6:20 am service from Mariposa to Merc ed % Outbound 6:20am service from Midpines to Merc ed % Outbound 9:32 am service from YV to Merced % Outbound 9:32am service from YV to Merced 8A % Outbound 3:15 pm service from YV to Mariposa % Outbound 3:40pm service from YV to Merced % Outbound 3:40 pm service from YV to Merced % Outbound 4:15pm service from YV to Mariposa % Outboubd 4:15 pm service from YV to Merced 11 1, % Outbound 4:35pm service from YV to Merced % Outbound 4:35 pm service from YV to Merced 11A % Outbound 5:15 pm service from YV to Mariposa % Outbound 5:45pm service from YV to Merced % Outbound 5:45 pm service from YV to Merced % Outbound 8:07 pm service from YV to Merced

44 Runs Max Load Capacity Ridership Load Factor Total 21,149 8, %

45 Weekdays Runs Max Load Capacity Ridership Load Factor 01C % % % 02C % 2A % % % 3A % % % % % % % % % % % 8A % % % % % % % 11A % % % % Total 15,886 6, % Inbound 5:28am service from Catheys Valley to YV Inbound 5:28 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 10:20am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 6:20 am service from Mariposa to Merced Outbound 6:20am service from Midpines to Merced Outbound 9:32 am service from YV to Merced Outbound 9:32am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:40pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outbound 4:15pm service from YV to Mariposa Outboubd 4:15 pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:45pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

46 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % 02C % 2A % 2A % % % 3A % 3A % % % % % % % % % % % % % 8A % 8A % % % % % % % % % 11A % Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58am service from Catheys Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 10:20am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 1:20pm service from Merced to YV Inbound 4:30pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 9:32am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outbound 3:40pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa

47 Runs Max Load Capacity Ridership Load Factor 11A % % % % % % Total 9,105 2, % Outbound 5:15 pm service from YV to Mariposa Outbound 5:45pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

48 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for HWY 140 runs for 5/1/2017 through 5/31/2017. Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Amtrak Total Free C C A A A A Total , ,410 1,130 9,480 Percent 0.86% 5.28% 1.21% 57.01% 2.17% 6.66% 14.87% 11.92% %

49 Weekdays Run Aramrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total C C A A A A Total , , ,006 Percent 1.14% 6.87% 1.40% 54.30% 1.64% 7.09% 15.47% 12.09% %

50 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total C A A A A Total , ,474 Percent 0.08% 0.81% 0.69% 64.71% 3.68% 5.42% 13.18% 11.44% %

51 PASSENGER FARES BY TYPE EXCLUDING AMTRA Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Total Free C C A A A A Total , ,410 8,350 Percent 0.98% 6.00% 1.38% 64.73% 2.47% 7.56% 16.89% %

52 Weekdays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total C C A A A A Total , ,084 6,159 Percent 1.30% 7.81% 1.59% 61.76% 1.87% 8.07% 17.60% %

53 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total C A A A A Total , ,191 Percent 0.09% 0.91% 0.78% 73.07% 4.15% 6.12% 14.88% %

54 OPERATING STATISTICS REVENUE MILES 5/1/2017-5/31/2017 From 5/1/2017 through 5/31/2017 VIA HWY 140 operated a total of 33,799 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Catheys Valley 01C Catheys Valley 02C Cathey's Valley Cathey's Valley Mariposa Mariposa 3A Merced ,914 Merced ,914 Merced ,914 Merced ,914 Merced 2A ,044 Midpines Yosemite ,914 Yosemite ,914 Yosemite ,594 Yosemite ,914

55 Type of Day Starting Point Runs Trips Mileage Total Mileage Yosemite 11A Yosemite ,914 Yosemite ,044 Yosemite 8A Total Mileage 25,132

56 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Catheys Valley 02C Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Mileage 7,476

57 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Mileage 1,191 Grand Total 33,799 Nonchargeable YARTS runs 5 and 9 0 Nonchargeable YARTS extras 0 YARTS Total 33,799

58 REVENUE HOURS From 5/1/2017 through 5/31/2017 VIA HWY 140 provided a total of 1, vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Catheys Valley 01C Catheys Valley 02C Cathey's Valley Cathey's Valley Mariposa Mariposa 3A Merced Merced Merced Merced Merced 2A Midpines Yosemite Yosemite Yosemite Yosemite Yosemite 11A

59 Type of Day Starting Point Runs Trips Actual Total Hours Hours Yosemite Yosemite Yosemite 8A Total Hours

60 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Catheys Valley 02C Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Hours

61 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Hours Grand Total 1, Nonchargeable YARTS runs 5 and Nonchargeable YARTS extras 0.00 YARTS Total 1,286.80

62 Wheelchair Usage Run Date Route Total 5/24/ A 2 5/24/ Grand Total 4

63 Passengers Left Run Date Route Total Grand Total 0

64 ACCIDENTS/INCIDENTS There were zero (0) YARTS accidents for the month of May 01-31, ROAD CALLS There was one (1) road call for the period of May 01-31, /22/17 Run S1 Run delayed 1 hour due to mechanical issue. SERVICE DELAYS There were eight (8) service delays during the month of May 01-31, Total on time service for all corridors was 98.60%. Hwy /08/17 Run 3 Run delayed 30 minutes due to late start of 15 minutes at airport and traffic. See missed runs. 05/15/17 Run 4 Run delayed 1.5 hours due to operational issue. See missed runs. 05/18/17 Run 2a Run delayed 1 hour due to operational issue. See missed runs. 05/18/17 Run 5 Run delayed 30 minutes due to operational issue. See missed runs. 05/25/17 Run 2a Run delayed 25 minutes due to mechanical issue. 1 st Mechanical 05/31/17 Run 4 Run delayed 45 minutes due to operational issue. See missed runs. Hwy 41 05/19/17 Run 20 Run delayed 1 hour due to operational issue. See missed runs. 05/19/17 Run 28 Missed run due to operational issue. See missed runs. Hwy 120/395 Mammoth Not in service May 01-31, Hwy 120 Sonora 05/22/17 Run S1 Run delayed 1 hour due to mechanical issue. 2 nd Mechanical. MISSED RUNS There were seven (7) missed YARTS trip during the period of May 01-31, Hwy /08/17 Run 3 Run delayed 30 minutes due to late start of 15 minutes at airport and traffic. 05/15/17 Run 4 Run delayed 1.5 hours due to operational issue.

65 05/18/17 Run 2a Run delayed 1 hour due to operational issue. 05/18/17 Run 5 Run delayed 30 minutes due to operational issue. 05/31/17 Run 4 Run delayed 45 minutes due to operational issue. Hwy 41 05/19/17 Run 20 Run delayed 1 hour due to operational issue. 05/19/17 Run 28 Missed run due to operational issue. Mammoth Routes Not in service May 01-31, Sonora Routes No missed runs. EXTRA RUNS There were no extra runs during the month of May 01-31, MAINTENANCE VIA YARTS Buses are kept maintained regularly. Currently buses are rotated among runs to evenly distribute miles across the fleet. Regular buses are assigned to each route. Maintenance reports are submitted to YARTS Transit Manager for all service and repairs. CUSTOMER SERVICE A total of 878 YARTS customer inquiry calls were received in the VIA YARTS offices during the period from May 01-31, A comprehensive log of incoming calls by type, including calls regarding customer complaints, commendations, and recommendations is maintained and monitored continually Calls received on schedule issues and questions for Hwy 140 Corridor Calls received on Fresno HWY 41 schedule information. 36 Calls received on Mammoth Lake schedule information. 113 Calls received on Sonora/Groveland schedule information. 169 Calls received on park information (lodging, tours, camping, etc.) 14 Miscellaneous calls (lost & found, hang up calls, etc.) 2 Calls received as customer complaints. 878 Total

66 CUSTOMER COMPLAINTS AND FOLLOW UP ACTIONS There were eight (8) complaints received during the month of May 01-31, 2017 by phone and . When complaints arise, all operational issues are addressed and rectified so they can be avoided in the future. 05/01/17 Caller said he witnessed a YARTS bus on Hwy 140 between 8 and 9 pm in the River Canyon driving like a race car, at speed in excess of what the other traffic was doing and passing vehicles using the eastbound lane. He had concerns because his daughter has taken YARTS. YARTS Staff reviewed the video and found that on this date, at no time did the bus go over 57 mph, and driver used turnouts to let other cars go by, never once passed another vehicle on the left; and had no racing behavior. YARTS Staff followed up with caller and advised him of the findings. YARTS Staff then received another call stating he had given staff the wrong date. YARTS Staff pulled video for the new date, but video was inop. Though no video evidence existed, contractor followed up with driver of the route. 05/03/2017 A rider called from El Portal Post office about Run 3 being delayed. GPS showed the driver was in Midpines area. Later follow up showed delays were due to very high passenger counts. 05/08/17 Caller said they were at Yosemite View Lodge waiting for the Run 3 bus to connect with a 10am tram tour at Yosemite Valley Lodge. The bus arrived to the View Lodge late at 9:45am, and additionally, the driver was talking to a passenger and slowing down along the route for the passenger to take pictures, which further delayed their arrival. The guests said the driver the day prior suggested they take the Run 3 which normally arrives at 9:45am. They missed their non-refundable tour and were requesting a refund from YARTS. YARTS Staff followed up with guests and pointed out that the schedule says to allow for 15-minute delays. There were construction delays, so using Run 3 was cutting it close to be able to disembark and get to their tour. YARTS Staff reviewed the video and found that the driver was, in fact, slowing down to allow passenger to take pictures. The contractor did follow up with all drivers to remind them YARTS is public transit, and to follow the schedule as printed without unwarranted delays. 05/17/17 Tenaya Lodge contacted YARTS Staff to clarify correct pick up locations for their guests. There was a guest waiting at the North bound bus stop location adjacent to Timberloft when the YARTS bus drove right by him. The guest rode with another hotel guest into the park. Follow up showed the driver had followed protocol and contacted Tenaya Lodge to see if they had any guests for the park. They had none, so the driver continued without stopping. However this guest did not go through the front desk, but went to the stop on their own. Operations now realizes that YARTS bus needs to stop at these locations whether or not Tenaya Lodge has riders since the public is becoming aware of the stops and using them as well. All drivers were informed to make regular stops at the designated stop times on all runs to avoid future incidents. 05/17/17 Rider said that never in their whole life had they experienced the kind of treatment they received from one of the drivers. Said the driver displayed aggressive treatment, made them feel unwelcome and gave snappy answers. Said the driver snatched cash out of his hand and was disrespectful.

67 YARTS Staff reviewed video and found none of this behavior to be evident during any of the interactions. Driver was never rude or aggressive, answered the questions, handed the guest their cash, realized he was short, so held on and added the remaining change. At no point was the driver disrespectful or inappropriate. So the perception seemed unfounded. 05/17/17 Caller said that she and others were trying to redirect cars to slow down coming around the corner in Mariposa due to a car accident, but the driver did not slow down and flipped her off. YARTS Staff pulled video for review, but video produced no results for follow up. 05/31/17 Caller said they called YARTS line and someone hung up on them 4 times. Follow up showed that this was totally inadvertent and unknown to the staff answering the YARTS lines. The line may have been disconnecting due to long distance issues since call was incoming from Ireland. YARTS Staff asked caller to communicate by for further assistance. KUDOS The following complimentary feedback was received on the YARTS service. GREAT TRIP!! My best friend and I travelled from Fresno to Yosemite yesterday with driver.. The trip was even better because of him and his outstanding customer service. I am hoping this service will continue year round. Thank you for having this service. Had the best time..yesterday was a perfect day. We had the coolest driver and treated us great. Especially we had a handicapped with us..he looked like he enjoyed his job. With my classmates that came from Canada, All parts of US and Philippines they were impressed. I had 35 guest at my party, it was a success and lots of work, but we had a ball. Thank you for going beyond your job in helping us. Our driver on the YARTS bus from Sonora, was excellent. She had a good attitude, was happy and friendly and displayed professional driving skills. Compliments on accessibility and driver, My wife who uses a mobility scooter and I who uses a power wheelchair recently rode the bus from el portal to the park and returned. Not only was the bus very accessible, the driver,.., made the ride entertaining and educational. We were very impressed. Thank you for your service and keep up the good work. Wheel Chair Requests There were no wheelchair requests filled for the month of May 01-31, There have been regular unannounced wheelchair riders on various YARTS runs. Eighteen (18) wheelchair buses (YARTS owned and VIA supplemental fleet) are available to accommodate YARTS passengers on all corridors in accordance with ADA guidelines. Cal-Trans/Park Road Closures, Traffic & Construction Delays There were 5-minute to 2-hour delays on Hwy 140 route throughout the month due to construction, traffic congestion, non-yarts traffic accidents, road closures and conditions, and high passenger counts.

68 Roundabout construction was completed in time for Memorial Day weekend. YARTS drivers have found the flow to be smooth within the park since the construction was completed. Hwy 140 Effective May 15, 2017, Hwy 140 summer schedule began, with additional runs operating. Hwy 120 Sonora Effective May 15, 2017 Sonora summer schedule began with one run per day. Two additional runs went into effect on May 27 th, for a current total of 3 runs daily. Hwy 41 Effective May 15, 2017, Hwy 41 began the summer schedule with a total of 5 roundtrip runs per day. Hwy 120/395 The Mammoth route was supposed to begin effective May 27 th. However Tioga Pass remains closed due to snow pack. Reservations were changed or refunded by request to YARTS Staff. Riders were directed to monitor the website for updated information on this route s operation.

69 RIDERSHIP From 5/15/2017 to 5/31/2017 A total of 1378 passengers were carried on the Sonora HWY 120 North system by VIA. Of these, 0 were Amtrak passengers utilizing the YARTS service. Ridership - All Date DNC NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 5/15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total ,188 Percent 0.00% 0.00% 8.06% 8.06% 69.09% 16.26% 0.87% 5.73% 0.00% 86.21% % 1,378

70 Ridership Excluding Amtrak From 5/15/2017 to 5/31/2017 Date DNC NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 5/15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total ,188 1,378 Percent 0.00% 0.00% 8.06% 8.06% 69.09% 0.87% 5.73% 16.26% 86.21% %

71 Ridership by Pick-up Location Pick-up Location Riders Percentage Old Yose Rd/Yose % Thousand Trails Y % Rush Creek Lodge % Sonora Best West % Cal Inns Washinto % Jamestown Main % Mary Laveroni Par % Yose Pines RV Pa % Buck Meadows R % Yose Lakes Camp % Big Oak Flat Park % Crane Flat Gas Sta % Yosemite Visitor % Black Oak Hotel % Totals %

72 LOAD FACTOR ANALYSIS : May 15 - May 31, 2017 Below please find the load factor calculations for the Sonora HWY 120 North runs operated by VIA for May 15 through May 31, The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs WITH AMTRAK Runs Max Load Capacity Ridership Load Factor S2D % Outbound 4:30 pm Service from Yosemite to Tuol S2C % Inbound 7:40 am Service from Tuolm Cnty to Yose S1D % Outbound 4:00 pm Service from Yosemite to Tuol S3C % Inbound 8:40 am Service from Tuolm Cnty to Yose S1C % Inbound 6:40 am Service from Tuolm Cnty to Yose 02B % Outbound 5:35pm Service from Yosemite to Tulou Total 2,646 1, %

73 Weekdays Runs Max Load Capacity Ridership Load Factor S2D % S2C % S1D % S3C % S1C % Outbound 4:30 pm Service from Yosemite to Tuolm Cnt y Inbound 7:40 am Service from Tuolm Cnty to Yosemite Outbound 4:00 pm Service from Yosemite to Tuolm Cnt y Inbound 8:40 am Service from Tuolm Cnty to Yosemite Inbound 6:40 am Service from Tuolm Cnty to Yosemite 02B % Outbound 5:35pm Service from Yosemite to Tuloumne Total 1, %

74 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor S2D % S2C % S1D % S3C % S1C % 02B % Total 1, % Outbound 4:30 pm Service from Yosemite to Tuolm C nty Inbound 7:40 am Service from Tuolm Cnty to Yosemit e Outbound 4:00 pm Service from Yosemite to Tuolm C nty Inbound 8:40 am Service from Tuolm Cnty to Yosemit e Inbound 6:40 am Service from Tuolm Cnty to Yosemit e Outbound 5:35pm Service from Yosemite to Tuloumne

75 WITHOUT AMTRAK Daily - All Routes Runs Max Load Capacity Ridership Load Factor S2D % Outbound 4:30 pm Service from Yosemite to Tu olm Cnty S2C % Inbound 7:40 am Service from Tuolm Cnty to Yos emite S1D % Outbound 4:00 pm Service from Yosemite to Tu olm Cnty S3C % Inbound 8:40 am Service from Tuolm Cnty to Yos emite S1C % Inbound 6:40 am Service from Tuolm Cnty to Yos emite 02B % Outbound 5:35pm Service from Yosemite to Tulo umne Total 2,646 1, %

76 Weekdays Runs Max Load Capacity Ridership Load Factor S2D % S2C % S1D % S3C % S1C % Outbound 4:30 pm Service from Yosemite to Tuolm Cnt y Inbound 7:40 am Service from Tuolm Cnty to Yosemite Outbound 4:00 pm Service from Yosemite to Tuolm Cnt y Inbound 8:40 am Service from Tuolm Cnty to Yosemite Inbound 6:40 am Service from Tuolm Cnty to Yosemite 02B % Outbound 5:35pm Service from Yosemite to Tuloumne Total 1, %

77 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor S2D % S2C % S1D % S3C % S1C % 02B % Total 1, % Outbound 4:30 pm Service from Yosemite to Tuolm Cnt y Inbound 7:40 am Service from Tuolm Cnty to Yosemite Outbound 4:00 pm Service from Yosemite to Tuolm Cnt y Inbound 8:40 am Service from Tuolm Cnty to Yosemite Inbound 6:40 am Service from Tuolm Cnty to Yosemite Outbound 5:35pm Service from Yosemite to Tuloumne

78 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for Sonora HWY 120 North runs for May 15 through May 31, Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Amtrak Total Free 02B S1C S1D S2C S2D S3C Total ,378 Percent 0.00% 0.00% 8.06% 69.09% 5.73% 16.26% 0.87% 0.00% %

79 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total 02B S1C S1D S2C S2D S3C Total Percent 0.00% 0.00% 6.42% 69.64% 4.53% 19.27% 0.15% 0.00% %

80 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total 02B S1C S1D S2C S2D S3C Total Percent 0.00% 0.00% 9.67% 68.54% 6.93% 13.28% 1.59% 0.00% %

81 PASSENGER FARES BY TYPE EXCLUDING AMTRAK Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Total Free 02B S1C S1D S2C S2D S3C Total ,378 Percent 0.00% 0.00% 8.06% 69.09% 5.73% 16.26% 0.87% %

82 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total 02B S1C S1D S2C S2D S3C Total Percent 0.00% 0.00% 6.42% 69.64% 4.53% 19.27% 0.15% %

83 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total 02B S1C S1D S2C S2D S3C Total Percent 0.00% 0.00% 9.67% 68.54% 6.93% 13.28% 1.59% %

84 OPERATING STATISTICS REVENUE MILES May 15 - May From May 15 through May 31, 2017 VIA Sonora HWY 120 North operated a total of 4536 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Black Oak Tuolumne S1C Black Oak Tuolumne S2C ,008 Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D ,008 Total Mileage 2,688

85 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D Total Mileage 1,344

86 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D Total Mileage 504 Grand Total 4,536 Nonchargeable YARTS runs 5 and 9 0 Nonchargeable YARTS extras 0 YARTS Total 4,536

87 REVENUE HOURS From May 15 through May 31, 2017 VIA Sonora HWY 120 North provided a total of vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D Total Hours 94.40

88 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D Total Hours 47.20

89 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite 02B Yosemite S1D Yosemite S2D Total Hours Grand Total Nonchargeable YARTS runs 5 and Nonchargeable YARTS extras 0.00 YARTS Total

90 RIDERSHIP From 5/1/2017 to 5/31/2017 A total of 1,789 passengers were carried on the HWY 41 system by VIA. Of these, 66 were Amtrak passengers utilizing the YARTS service. Ridership - All Date Armrk Emp NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 5/15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,748 1,789 Percent 0.00% 0.00% 0.45% 0.45% 75.29% 12.30% 6.43% 1.84% 3.69% 97.71% %

91 Ridership Excluding Amtrak From 5/15/2017 to 5/31/2017 Date Armrk NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 5/15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,682 1,723 Percent 0.00% 0.00% 0.46% 0.46% 78.18% 6.67% 1.92% 12.77% 97.62% %

92 Ridership by Pick-up Location Pick-up Location Riders Percentage Amtrak/Greyhoun % Big Trees Lodge % Chuckchansi Gold % Coarsegold % CSU Fresno % Fresno Airport % Half DomeVillage % Majestic Yose Lod % North Fresno % Oakhurst Best We % Pines & Bass Lake % Tenaya Lodge % Wawona Store % YosLodge % YosVCenter % Totals %

93 LOAD FACTOR ANALYSIS : 5/15/2017-5/31/2017 Below please find the load factor calculations for the HWY 140 runs operated by VIA for 5/15/2017 through 5/31/2017. The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs WITH AMTRAK Runs Max Load Capacity Ridership Load Factor 31 1, % Yosemite outbond to Fresno 6:32 pm 29 1, % Yosemite outbound to Fresno 5:32 pm % Fresno inbound to Yosemite 12:45 pm % Yosemite outbound to Fresno 4:03 pm 26 1, % Fresno inbound to Yosemite 9:30 am % Yosemite outbound to Fresno 3:26 pm % Fresno inbound to Yosemite 7:23 am % Yosemite outbound to Fresno 9:23 am % Fresno inbound to Yosemite 5:37 am % FAT inbound to Yosemite 3:40 am Total 9,382 1, %

94 Weekdays Runs Max Load Capacity Ridership Load Factor % % % Yosemite outbond to Fresno 6:32 pm Yosemite outbound to Fresno 5:32 pm Fresno inbound to Yosemite 12:45 pm % Yosemite outbound to Fresno 4:03 pm % Fresno inbound to Yosemite 9:30 am % % % % Yosemite outbound to Fresno 3:26 pm Fresno inbound to Yosemite 7:23 am Yosemite outbound to Fresno 9:23 am Fresno inbound to Yosemite 5:37 am % FAT inbound to Yosemite 3:40 am Total 6,550 1, %

95 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % % % % % % % % % % % % % % % % % % Total 5, % Fresno inbound to Yosemite 9:30 am FAT inbound to Yosemite 3:40 am Fresno inbound to Yosemite 5:37 am Fresno inbound to Yosemite 5:37 am Yosemite outbound to Fresno 9:23 am Yosemite outbound to Fresno 9:23 am Fresno inbound to Yosemite 7:23 am Fresno inbound to Yosemite 7:23 am FAT inbound to Yosemite 3:40 am Yosemite outbound to Fresno 3:26 pm Yosemite outbond to Fresno 6:32 pm Fresno inbound to Yosemite 9:30 am Yosemite outbound to Fresno 4:03 pm Yosemite outbound to Fresno 4:03 pm Fresno inbound to Yosemite 12:45 pm Fresno inbound to Yosemite 12:45 pm Yosemite outbound to Fresno 5:32 pm Yosemite outbound to Fresno 5:32 pm Yosemite outbound to Fresno 3:26 pm

96 WITHOUT AMTRAK Daily - All Routes Runs Max Load Capacity Ridership Load Factor 31 1, % Yosemite outbond to Fresno 6:32 pm 29 1, % Yosemite outbound to Fresno 5:32 pm % Fresno inbound to Yosemite 12:45 pm % Yosemite outbound to Fresno 4:03 pm 26 1, % Fresno inbound to Yosemite 9:30 am % Yosemite outbound to Fresno 3:26 pm % Fresno inbound to Yosemite 7:23 am % Yosemite outbound to Fresno 9:23 am % Fresno inbound to Yosemite 5:37 am % FAT inbound to Yosemite 3:40 am Total 9,382 1, %

97 Weekdays Runs Max Load Capacity Ridership Load Factor % % % Yosemite outbond to Fresno 6:32 pm Yosemite outbound to Fresno 5:32 pm Fresno inbound to Yosemite 12:45 pm % Yosemite outbound to Fresno 4:03 pm % Fresno inbound to Yosemite 9:30 am % % % % Yosemite outbound to Fresno 3:26 pm Fresno inbound to Yosemite 7:23 am Yosemite outbound to Fresno 9:23 am Fresno inbound to Yosemite 5:37 am % FAT inbound to Yosemite 3:40 am Total 6,550 1, %

98 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % % % % % % % % % % % % % % % % % % Total 5, % Fresno inbound to Yosemite 9:30 am FAT inbound to Yosemite 3:40 am Fresno inbound to Yosemite 5:37 am Fresno inbound to Yosemite 5:37 am Yosemite outbound to Fresno 9:23 am Yosemite outbound to Fresno 9:23 am Fresno inbound to Yosemite 7:23 am Fresno inbound to Yosemite 7:23 am FAT inbound to Yosemite 3:40 am Yosemite outbound to Fresno 3:26 pm Yosemite outbond to Fresno 6:32 pm Fresno inbound to Yosemite 9:30 am Yosemite outbound to Fresno 4:03 pm Yosemite outbound to Fresno 4:03 pm Fresno inbound to Yosemite 12:45 pm Fresno inbound to Yosemite 12:45 pm Yosemite outbound to Fresno 5:32 pm Yosemite outbound to Fresno 5:32 pm Yosemite outbound to Fresno 3:26 pm

99 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for HWY 140 runs for 5/15/2017 through 5/31/2017. Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Amtrak Total Free Total , ,789 Percent 0.00% 0.00% 0.45% 75.29% 1.84% 12.30% 6.43% 3.69% %

100 Weekdays Run Aramrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total Total ,186 Percent 0.00% 0.00% 0.59% 80.94% 1.01% 10.54% 2.61% 4.30% %

101 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Amtrak Total Total Percent 0.00% 0.00% 0.17% 64.18% 3.48% 15.75% 13.93% 2.49% %

102 PASSENGER FARES BY TYPE EXCLUDING AMTRA Daily - All Routes Run Armrk NPS Other Adult Child Sr/Child Commuter Total Free Total , ,723 Percent 0.00% 0.00% 0.46% 78.18% 1.92% 12.77% 6.67% %

103 Weekdays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total Total ,135 Percent 0.00% 0.00% 0.62% 84.58% 1.06% 11.01% 2.73% %

104 Weekends/Holidays Run Armrk NPS Other Adult Child Free Sr/Child Commuter Total Total Percent 0.00% 0.00% 0.17% 65.82% 3.57% 16.16% 14.29% %

105 OPERATING STATISTICS REVENUE MILES 5/15/2017-5/31/2017 From 5/15/2017 through 5/31/2017 VIA HWY 140 operated a total of 19,789 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Fresno ,236 Fresno ,416 Fresno ,428 Fresno ,416 Fresno ,298 Yosemite ,428 Yosemite ,428 Yosemite ,428 Yosemite ,428 Yosemite ,428 Total Mileage 13,934

106 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Fresno Fresno Fresno Fresno Fresno Yosemite Yosemite Yosemite Yosemite Yosemite Total Mileage 4,684

107 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Fresno Fresno Fresno Fresno Fresno Yosemite Yosemite Yosemite Yosemite Yosemite Total Mileage 1,171 Grand Total 19,789 Nonchargeable YARTS runs 5 and 9 0 Nonchargeable YARTS extras 0 YARTS Total 19,789

108 REVENUE HOURS From 5/15/2017 through 5/31/2017 VIA HWY 140 provided a total of vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Fresno Fresno Fresno Fresno Fresno Yosemite Yosemite Yosemite Yosemite Yosemite Total Hours

109 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Fresno Fresno Fresno Fresno Fresno Yosemite Yosemite Yosemite Yosemite Yosemite Total Hours

110 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Fresno Fresno Fresno Fresno Fresno Yosemite Yosemite Yosemite Yosemite Yosemite Total Hours Grand Total Nonchargeable YARTS runs 5 and Nonchargeable YARTS extras 0.00 YARTS Total

111 Passengers Left / Wheelchair Usage / Multi-Use Pass Run Date Route Total Grand Total 0

112 Wheelchair Usage Run Date Route Total 5/15/ Grand Total 1

113 Passengers Left Run Date Route Total Grand Total 0

114 ITEM 5b MEMORANDUM DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERS AUTHORITY CINDY KELLY, STAFF ANALYST YARTS RIDERSHIP HISTORY/VISITATION The attached ridership history shows monthly ridership from July 2013 through June Ridership June 2017 (compared to June 2016) For June, results were as follows: Visitors % Park employees % Hwy 120 E. (Mono) n/a Hwy 120 W. (Tuolumne) + 106% Amtrak Thruway % Totals % Visitation Will be presented by NPS staff during their report. REQUESTED ACTION For information and discussion only. Attachment: YARTS Ridership History

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116 ITEM 5c MEMORANDUM DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERS AUTHORITY CINDY KELLY, STAFF ANALYST YARTS FINANCIAL REPORT/BUDGET UPDATE Attached for your review and comment is the financial report through May 31, While the update is a living document and changing daily, this is an accurate depiction of the financial position of YARTS as of the date of the report. REQUESTED ACTION For information and discussion. Attachment: FY 16/17 Budget Update

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118 ITEM 5d YOSEMITE AREA REGIONAL TRANSPORTATION SYSTEM (YARTS) AUTHORITY ADVISORY COMMITTEE MINUTES April 5, 2017 The regular meeting of the Yosemite Area Regional Transportation System (YARTS) Authority Advisory Committee (AAC) held Wednesday, April 5, 2017 at the Merced County Association of Governments, Front Conference Room, 369 W. 18 th Street, Merced, CA and conducted by video/teleconference at the Sierra Center Mall, Board of Supervisors Conference Room, Third Floor, 452 Old Mammoth Road, Mammoth Lakes, CA, Mariposa County Government Center, Board of Supervisors Chambers, 5100 Bullion Street, Mariposa, CA, and Fresno Council of Governments, 2035 Tulare Street, Suite 201, Fresno, CA and was called to order by Danna Stroud at 10:04 a.m. MEMBERS PRESENT Karen Baker, California Welcome Center, Merced Rich Green, TheBus, Merced Michelle Miller, Yosemite/Madera County Visitors Bureau (via videoconference) Candy O Donel-Browne, Mariposa County Economic Development Corp Terri Peresan, Mariposa County Department of Community Services (via videoconference) Steve Smallcombe, Mariposans for the Environment and Responsible Government Danna Stroud, Mono County Citizen (via videoconference) Nanette Villegas, Merced Mall MEMBERS ABSENT Jim Donovan, Yosemite National Park Tom Dumas, Caltrans Layla Forstedt, Fresno/Clovis Conference and Visitors Bureau Sandy Hogan, Mono County LTC Lisa Mayo, Tuolumne County Visitors Bureau Terry Selk, Yosemite/Mariposa Tourism Bureau Jeff Simpson, Mono County Economic Development Moses Stites, Fresno Rural Transit Sean Williams, Holiday Inn Express OTHERS PRESENT Denise Demery, VIA Adventures Michael Draper, Mono County (via videoconference) Cindy Kelly, YARTS staff Jen Lopez, Tuolumne Visitors Center (via teleconference) Dick Whittington, YARTS staff Daisy Zaragoza, MCAG staff

119 1. Introductions Danna Stroud led the introductions and welcomed everyone to the meeting. 2. Public Comment None. 3. Minutes of the February 8, 2017 YARTS Authority Advisory Committee meeting At this time, no quorum was present and no formal action was taken. 4. Information/Discussion Only a. VIA Monthly Service Report for January February 2017 b. YARTS Ridership History/Visitation c. YARTS Financial Report/Budget Update d. Minutes of the February 22, 2017 YARTS JPA meeting (to be approved at the JPA April 10, 2017 meeting) So noted. 5. YARTS Fiscal Year 2017/2018 Budget Steve Smallcombe moved to recommend the YARTS Joint Powers Authority approve the proposed YARTS budget for fiscal year 2017/2018. Seconded by Terri Peresan. MOTION CARRIED UNANIMOUSLY. 6. Mariposa County Annual Contract for Services Candy O Donel-Browne moved to recommend the YARTS Joint Powers Authority approve the Contract for Services between YARTS and the County of Mariposa and authorize the Executive Director to execute the Contract for Services on behalf of YARTS. Seconded by Steve Smallcombe. MOTION CARRIED UNANIMOUSLY. 7. YARTS/MCAG Agreement for Services The committee agreed by consensus to recommend the YARTS Joint Powers Authority: a. Authorize the Chair to sign the Agreement for Services between the Yosemite Area Regional Transportation System and the Merced County Association of Governments for a period of one year from July 1, 2017 through June 30, 2018; or b. Provide direction to staff on how to proceed to secure the services specified in the existing contract. MOTION CARRIED UNANIMOUSLY.

120 8. YARTS FY Title VI Program Cindy Kelly gave a review of the Title VI Program and its revisions. Terri Peresan moved to recommend the YARTS Joint Powers Authority adopt the YARTS Title VI Program for FY 2018/2021 with the suggested changes. Seconded by Candy O Donel-Browne. MOTION CARRIED UNANIMOUSLY. 9. YARTS 2017 Summer Schedules Cindy Kelly gave an overview of the changes in the YARTS summer schedules. 10. YARTS Quarterly Social Media Statistics Cindy Kelly gave an update on the YARTS Quarterly Social Media Statistics. 11. Election of Officers for Fiscal Year 2017/2018 Terri Peresan moved to nominate Danna Stroud as Chair and Candy O Donel-Browne as Vice Chair of the Authority Advisory Committee for fiscal year 2017/2018. Seconded by Rich Green. Abstain Danna Stroud and Candy O Donel-Browne MOTION CARRIED. 12. Oral Report National Park Service Report None. It was agreed to have a report for the upcoming YARTS JPA meeting and the next AAC meeting. 13. Oral Report Manager s Report So noted. 14. Member Remarks So noted. 15. Adjournment THERE BEING NO FURTHER BUSINESS OF THE YARTS AUTHORITY ADVISORY COMMITTEE, THE MEETING WAS ADJOURNED AT 11:30 A.M.

121 ITEM 5e MEMORANDUM DATE: JULY 17, 2017 TO: FROM: YARTS JOINT POWERS AUTHORITY CINDY KELLY, STAFF ANALYST RE: JOINT POWERS AUTHORITY MEETING DATES FOR YARTS Joint Powers Authority (JPA) meeting dates are as follows: 2017 July 24 October January 22 April 9 REQUESTED ACTION For information only.

122 ITEM 6 MEMORANDUM DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERSA AUTHORITY CINDY KELLY, STAFF ANALYST FEDERAL LANDS ACCESS PROGRAM GRANT In May 2017, staff applied for Federal Lands Access Program (FLAP) grant funding through the Federal Highway Administration (FHWA) to operate a three-year demonstration project: YARTS free service to Yosemite on NPS free gate days, which if awarded, would start in November 2017 and conclude in September The demonstration project would provide free transit service to Yosemite National Park on free NPS gate days from all service corridors operating at those times. The total project cost over three years is estimated to cost $183,388. Staff applied for $162,353 from the FLAP grant, with an agency share cost of $21,035. The notification of award is expected to be released in August 2017, with the funding cycle starting on October 1, Since the JPA will not meet again until October 23, 2017, staff is asking that the JPA authorize the Executive Director to sign and execute an agreement with, and to accept funding from FHWA for the Federal Lands Access Program (FLAP) grant, if awarded. A budget amendment will be included on the agenda at the October 23, 2017, if awarded. REQUESTED ACTION Authorize the Executive Director to sign and execute an agreement to accept funding from the Federal Highways Administration for the Federal Lands Access Program (FLAP) grant, if awarded.

123 ITEM 7 MEMORANDUM DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERS AUTHORITY DICK WHITTINGTON, TRANSIT MANAGER AMTRAK THRUWAY CONTRACT Attached is a proposed Amendment of Services Contract for your review and approval. The agreement is for a period of three years from July 1, 2017 through June 30, As proposed, the agreement would maintain the current rate of payment for the first year and then be adjusted upward by 3% each of the final two years. Originally, the conversation was for a reduction in the rates that Amtrak pays to YARTS, but a compromise was reached with the proposal as now written. REQUESTED ACTION Approve the Amendment of Services Contract and authorize the Executive Director to execute the agreement. Attachments: Amendment of Services Contract Letter from YARTS to Amtrak

124 AMENDMENT OF SERVICES CONTRACT Between NATIONAL RAILROAD PASSENGER CORPORATION And Yosemite Area Regional Transportation System This Amendment is entered into as of the day of June, 2017 by and between Yosemite Area Regional Transportation System (YARTS), a joint powers authority of the State of California, with its principal office located at 369 West 18 th Street, Merced, CA ( Contractor ) and the National Railroad Passenger Corporation, a corporation organized under 49 U.S.C et seq. and the laws of the District of Columbia, with its principal office located at 60 Massachusetts Avenue, N.E., Washington, DC ( Amtrak ) (collectively referred to herein as the Parties ). WHEREAS, the Parties entered into Contract No. S , dated June 1, 2007, (the Contract ) pursuant to which Contractor agreed to provide Dedicated Thruway Bus Service Route 15; and WHEREAS, the Parties now desire to amend the Contract as set forth below. NOW THEREFORE, for and in consideration of the mutual promises and agreements contained herein, the Parties agree as follows: The Contract is amended as follows: 1. Section 4. Compensation and Payment Add: Contract Amendment Request - YARTS - Letter dated May 15, Pricing Schedule for 3 Year Renewal July 1, 2017 June 30, All other terms and conditions of the Contract shall remain in full force and effect. Page 1 of 2 7/17/2017

125 IN WITNESS WHEREOF, the Parties hereto have caused this Amendment to be executed by their duly authorized representatives as of the date written above. Yosemite Area Regional Transportation System (YARTS) By: Print Name: Title: Date: NATIONAL RAILROAD PASSENGER CORPORATION By: Name: Bernard F. Reynolds Title: Vice President, Chief Procurement & Logistics Officer Date: Page 2 of 2 7/17/2017

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127 MEMORANDUM ITEM 8 DATE: JULY 17, 2017 TO: FROM: YARTS JOINT POWERS AUTHORITY DICK WHITTINGTON, TRANSIT MANAGER RE: YARTS/FRESNO COUNCIL OF GOVERNMENTS AMENDMENT NO. 1 TO AGREEMENT FOR SERVICES CONTRACT The original contract between YARTS and the Fresno Council of Governments (FCOG) was for year-round service and for a period of two years. During the second year, the decision was made by FCOG to suspend the service at the end of September and turn the service into a summer-only operation (May 15 through September 15). An amendment to the original contract was approved by FCOG and the YARTS Board of Directors at that time. The attached Amendment provides an agreement for the service for the second summer of summer-only service. It has been reviewed by Counsel and pronounced acceptable. REQUESTED ACTION Approve the agreement as submitted to YARTS and authorize the Executive Director to sign and execute the document. Attachment: Fresno Council of Governments Amendment No. 1 to Agreement for Contractor Services

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133 MEMORANDUM ITEM 9 DATE: JULY 17, 2017 TO: FROM: RE: YARTS AUTHORITY ADVISORY COMMITTEE DICK WHITTINGTON, TRANSIT MANAGER YARTS/NATIONAL PARK SERVICE COOPERATIVE AGREEMENT UPDATE In April of 2017, the US Secretary of the Interior issued a memorandum calling for a temporary review process for grants and cooperative agreements above $100,000 be conducted by his office. See attached memorandum. That process is continuing and the Cooperative Agreement (CA) between the National Park Service (NPS) and YARTS remains in that review process. The CA was sent from the regional NPS office to Washington D.C. on June 1, 2017 and forwarded to the Department of the Interior (DOI) on June 2, Around the 20 th of June, staff made a call to the office of the Secretary and was referred by the person who answered that phone to a phone at NPS following a description of the reason for the call. The voice mail left on that phone did not produce a return call. In seeking to expedite the review/approval of the CA, on July 6, staff contacted the Roseville District Office of Congressman Tom McClintock and talked with the Congressman s District Director, Rocky Deal. He said he will be forwarding our concerns to the Congressman s Washington office asking them to contact DOI to find the status of the applications. In the meantime, YARTS continues to provide the services specified in the Cooperative Agreements, both the regular and the expanded service documents. The amounts in questions are: Regular funding $345,000 YARTS $345,000 Hwy 41 Expanded service: $603,337 All corridors REQUESTED ACTION For information and discussion only. Attachment: Memorandum from the Secretary of the Interior

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138 MEMORANDUM ITEM 10 DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERS AUTHORITY CINDY KELLY, YARTS STAFF ANALYST YARTS QUARTERLY SOCIAL MEDIA STATISTICS Attached you will find quarterly reports for Facebook and the YARTS website; the two most significant media accounts for YARTS. APRIL - JUNE 2017 On Facebook, the average visitor engagement is 3665 hits per week during the report period, with return visitation comprising over 70% of total engaged visitors. Women comprise 55% of visitors, with men at 45%. For geographical location, the United States continues to be the first of the top 10 countries, with 23% of total engaged visitors. Visitation on the Facebook page has declined, and one of the main reasons is that staff was engaged with refunds for visitors on the Hwy 120/395 corridor. In addition, it was discovered that the MCAG/YARTS/TheBus Facebook account had been hacked and will no longer accept updates unless via the Facebook app on a tablet or smartphone. The YARTS website has averaged over 30,649 visits per month. Almost 66% of the visitors are using yarts.com for the first time. The average session time is 4 minutes 12 seconds. The average bounce rate (the rate at which a person leaves the website through other links and returns) is over 36%. As with the YARTS Facebook page, the United States continued to be first of the top 10 countries that comprised the majority of user sessions, with over 81% of total users. REQUESTED ACTION For information and discussion. Attachments: Quarterly Facebook Statistics (APRIL- JUNE 2017) Quarterly Website Analytics (APRIL - JUNE 2017)

139 ITEM 10a YARTS 2017 Facebook Stats 1st Quarter & Cumulative 04/01-6/30/2017 Overview Stats (Engagement) New Hits Return Hits Total 2nd Quarter st Quarter Weekly Average st Quarter Audience Stats New New Return Return Women Men Women Men Weekly Average (%) 54% 46% 56% 44% 1st Quarter 57% 43% 57% 43% Geographical Stats- Top 10 Traffic Locations Total Weekly Average 1. United States st Quarter Mexico st Quarter Australia st Quarter Taiwan st Quarter United Kingdom st Quarter Brazil st Quarter Singapore st Quarter Germany st Quarter Japan st Quarter India st Quarter

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143 ITEM 11 MEMORANDUM DATE: JULY 17, 2017 TO: FROM: RE: YARTS JOINT POWERS AUTHORITY CINDY KELLY, YARTS STAFF ANALYST YARTS ONLINE RESERVATIONS UPDATE DISCUSSION For the past two years, YARTS staff had previously attempted to initiate an online reservations system. The challenges that needed to be overcome were the inability of reservation companies to design a system that would accommodate YARTS complex schedules and fare structures. After three failures with other companies and three months of preparation, YARTS launched a twomonth pilot for online reservations for the Hwy 140 service on October 16, The pilot, provided by Betterez Inc., Online Reservations Systems, allowed for a set number of passengers per bus, per day, the option to reserve and pay for their YARTS tickets in advance for both inbound and outbound trips to any of the stops along its route. YARTS promoted the service through a softopening -- marketing was limited to social media posts and information on the website. After the initial success of the pilot, YARTS and Betterez entered into a one-year contract starting December 17, On December 19, 2016, reservations were opened for all YARTS routes. On July 5 th, 2017, Winter schedules were opened for reservations for the Hwy 140 service. In April, staff reached out to passengers who had reservations for the Mono County service. Due to the delayed opening of Tioga Road, 299 refunds (out of 308) were issued for that service for reservation dates from May 27 - July 1, In June, due to the rockslide that closed access to the park via Hwy 140, YARTS issued 66 refunds (out of 119) and moved the remaining reservations to either Hwy 41 or Hwy 120 (Tuolumne County) with the passengers consent. Please see the corresponding reservations statistics, updated as of July 14, REQUESTED ACTION For information and discussion only.

144 Reservations as of 07/14/2017 Total reservations received: of those; reservations have been received since 1/1/ received for 2017 summer schedules--- of those; 1866 are for the Hwy 140 corridor (Merced to Yosemite Valley); 2213 are for the Hwy 41 corridor (Fresno to Yosemite Valley); 2603 are for the Hwy 120/395 corridor (Mono County) and 2764 are for the Hwy 120 corridor (Tuolumne County). Total revenue received: $108, Countries current reservations received from: Albania Angola Argentina Armenia Australia Bahrain Bangladesh Barbados Bavaria Belgium Bolivia Brazil Brunei Cambodia Canada Cape Verde Chad Chile China Colombia Costa Rica Cuba Cypress Denmark Dominican Republic El Salvador Ecuador Finland France Germany Greece Greenland Grenada Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Jamaica Kazakhstan Korea Laos Lebanon Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia The Maldives Malta Mexico Morocco Netherlands New Zealand Nigeria Norway Philippines Poland Portugal Qatar Romania Russia Saxony Singapore Spain South Korea St. Croix Surat Switzerland Taiwan Thailand Tunisia Turkey United Kingdom Vatican City Vietnam Yemen Belize Czech Republic Fiji Myanmar Nepal Sudan Iceland Guam Rome Jordan Kuwait Mali United States Alabama Alaska Arkansas Arizona California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada United States New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island Puerto Rico South Carolina South Dakota Texas Tennessee Utah Virginia Washington Washington DC West Virginia Wisconsin Wyoming 50 states plus Puerto Rico

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