August 22, Mr. Whittington Merced County Association of Governments 369 W. 18 th Street Merced, CA 95340

Transcription

1 August 22, 2016 Mr. Whittington Merced County Association of Governments 369 W. 18 th Street Merced, CA RE: YARTS Monthly Report July 01-31, 2016 Dear Mr. Whittington, In accordance with the contract agreement between the Yosemite Area Transportation System Joint Powers Authority (YARTS JPA) and VIA Adventures, Inc. attached please find the monthly summary of operating statistics for July 1-31, Please feel free to contact me directly at should you have questions or need additional information. Sincerely, Denise Demery YARTS Program Manager

2 RIDERSHIP A total of 10,493 passengers were carried on the HWY 140 system by VIA. Of these, 987 were Amtrak passengers utilizing the YARTS service. Ridership - All Date DNC NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , , ,877 10,493 Percent 0.00% 6.26% 2.57% 8.83% 54.01% 3.37% 17.81% 6.57% 9.41% 84.60% %

3 Ridership Excluding Amtrak From 7/1/2016 to 7/31/2016 Date DNC NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total ,663 1, ,886 9,502 Percent 0.00% 6.91% 2.84% 9.76% 59.60% 19.67% 7.25% 3.73% 82.99% %

4 Ridership by Pick-up Location Pick-up Location Riders Percentage Merced Mall/Targ % Airport % Merced College % Mall (PG&E) % Amtrak % Transpo % Catheys Valley % MPMidtown % Roadside Rest % Mariposa Park & % KOA % MidPines % MPPO % Bug Hostel % Cedar Lodge % NPS Maintenance % Barium Mine Rd % El Portal PO % YV Lodge % YosVCenter % Half Dome Villag % The Majestic Hote % Yosemite Valley L % UC Merced % Yaqui Gulch % Other %

5 Pick-up Location Riders Percentage Totals %

6 LOAD FACTOR ANALYSIS : July 01 - July 31, 2016 Below please find the load factor calculations for the HWY 140 runs operated by VIA for July 01 through July 31, The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs WITH AMTRAK Runs Max Load Capacity Ridership Load Factor 01 1, % Inbound 5:28 am service from Cathey's Valley to Y 02 1, % Inbound 5:58 am service from Cathey's Valley to Y 2A 1, % Inbound 6:00 am service from Merced to YV 03 1, % Inbound 6:45 am service from Merced to YV 3A 2, % Inbound 9:00 am service from Mariposa to YV 04 1, % Inbound 8:45 am service from Merced to YV 05 1, % Inbound 10:20 am service from Merced to YV 06 1, % Inbound 4:30 pm service from Merced to YV 07 1, % Outbound 6:20 am service from Mariposa to Merce 08 1, % Outbound 9:32 am service from YV to Merced 8A 1, % Outbound 3:15 pm service from YV to Mariposa 09 1, % Outbound 3:40 pm service from YV to Merced 10 1, % Outboubd 4:15 pm service from YV to Merced % Outbound 4:55pm service from YV to Merced 11 1, % Outbound 4:35 pm service from YV to Merced 11A 2, % Outbound 5:15 pm service from YV to Mariposa 12 1, % Outbound 5:45 pm service from YV to Merced 14 1, % Outbound 8:07 pm service from YV to Merced Total 27,863 10, %

7 Weekdays Runs Max Load Capacity Ridership Load Factor 01 1, % 02 1, % 2A 1, % % 3A 1, % 04 1, % % 06 1, % Inbound 5:28 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30 pm service from Merced to YV 07 1, % Outbound 6:20 am service from Mariposa to Merced 08 1, % 8A 1, % 09 1, % % % % 11A 1, % % 14 1, % Total 18,982 7, % Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:55pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

8 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % 2A % 2A % % % 3A % 3A % % % % % % % % 8A % 8A % % % % % % % 11A % 11A % % % % % Total 16,514 3, % Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30 pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 9:32 am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 4:55pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:15 pm service from YV to Mariposa Outbound 5:45 pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

9 WITHOUT AMTRAK Daily - All Routes Runs Max Load Capacity Ridership Load Factor 01 1, % Inbound 5:28 am service from Cathey's Valley to YV 02 1, % Inbound 5:58 am service from Cathey's Valley to YV 2A 1, % Inbound 6:00 am service from Merced to YV 03 1, % Inbound 6:45 am service from Merced to YV 3A 2, % Inbound 9:00 am service from Mariposa to YV 04 1, % Inbound 8:45 am service from Merced to YV 05 1, % Inbound 10:20 am service from Merced to YV 06 1, % Inbound 4:30 pm service from Merced to YV 07 1, % Outbound 6:20 am service from Mariposa to Merc ed 08 1, % Outbound 9:32 am service from YV to Merced 8A 1, % Outbound 3:15 pm service from YV to Mariposa 09 1, % Outbound 3:40 pm service from YV to Merced 10 1, % Outboubd 4:15 pm service from YV to Merced % Outbound 4:55pm service from YV to Merced 11 1, % Outbound 4:35 pm service from YV to Merced 11A 2, % Outbound 5:15 pm service from YV to Mariposa 12 1, % Outbound 5:45 pm service from YV to Merced 14 1, % Outbound 8:07 pm service from YV to Merced Total 27,863 9, %

10 Weekdays Runs Max Load Capacity Ridership Load Factor 01 1, % 02 1, % 2A 1, % % 3A 1, % 04 1, % % 06 1, % Inbound 5:28 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30 pm service from Merced to YV 07 1, % Outbound 6:20 am service from Mariposa to Merced 08 1, % 8A 1, % 09 1, % % % % 11A 1, % % 14 1, % Total 18,982 6, % Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:55pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

11 Weekends/Holidays Runs Max Load Capacity Ridership Load Factor % % 2A % 2A % % % 3A % 3A % % % % % % % % 8A % 8A % % % % % % % 11A % 11A % % % % % Total 16,514 2, % Inbound 5:58 am service from Cathey's Valley to YV Inbound 5:58 am service from Cathey's Valley to YV Inbound 6:00 am service from Merced to YV Inbound 6:00 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 6:45 am service from Merced to YV Inbound 9:00 am service from Mariposa to YV Inbound 9:00 am service from Mariposa to YV Inbound 8:45 am service from Merced to YV Inbound 8:45 am service from Merced to YV Inbound 10:20 am service from Merced to YV Inbound 4:30 pm service from Merced to YV Inbound 4:30 pm service from Merced to YV Outbound 9:32 am service from YV to Merced Outbound 9:32 am service from YV to Merced Outbound 3:15 pm service from YV to Mariposa Outbound 3:15 pm service from YV to Mariposa Outbound 3:40 pm service from YV to Merced Outbound 3:40 pm service from YV to Merced Outboubd 4:15 pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 4:35 pm service from YV to Merced Outbound 4:55pm service from YV to Merced Outbound 5:15 pm service from YV to Mariposa Outbound 5:15 pm service from YV to Mariposa Outbound 5:45 pm service from YV to Merced Outbound 5:45 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced Outbound 8:07 pm service from YV to Merced

12 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for HWY 140 runs for 7/1/2016 through 7/31/2016. Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Amtrak Total Free A A A A Total , , ,489 Percent 0.00% 6.26% 2.57% 53.99% 6.57% 3.37% 17.82% 9.41% %

13 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total A A A A Total , , ,347 Percent 0.00% 8.70% 2.55% 49.52% 6.12% 3.63% 19.91% 9.57% %

14 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total A A A A Total , ,142 Percent 0.00% 0.57% 2.64% 64.45% 7.61% 2.77% 12.92% 9.04% %

15 PASSENGER FARES BY TYPE EXCLUDING AMTRA Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Total Free A A A A Total , ,869 9,502 Percent 0.00% 6.91% 2.84% 59.60% 7.25% 3.73% 19.67% %

16 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total A A A A Total , ,463 6,644 Percent 0.00% 9.62% 2.81% 54.76% 6.77% 4.02% 22.02% %

17 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total A A A A Total , ,858 Percent 0.00% 0.63% 2.90% 70.85% 8.36% 3.04% 14.21% %

18 OPERATING STATISTICS REVENUE MILES July 01 - July From July 01 through July 31, 2016 VIA HWY 140 operated a total of 38,707 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Cathey's Valley ,380 Cathey's Valley ,380 Mariposa ,020 Mariposa 3A ,045 Merced ,740 Merced ,740 Merced ,740 Merced ,740 Merced 2A ,740 Yosemite ,740 Yosemite ,740 Yosemite ,653 Yosemite ,740 Yosemite 11A ,100 Yosemite ,740 Yosemite ,740

19 Type of Day Starting Point Runs Trips Mileage Total Mileage Yosemite 8A ,100 Total Mileage 26,078

20 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Mileage 11,612

21 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Cathey's Valley Mariposa 3A Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Mileage 1,017 Grand Total 38,707 Nonchargeable YARTS runs 5 and 9 0 Nonchargeable YARTS extras 0 YARTS Total 38,707

22 REVENUE HOURS From July 01 through July 31, 2016 VIA HWY 140 provided a total of 1,474.8 vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Cathey's Valley Cathey's Valley Mariposa Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A

23 Type of Day Starting Point Runs Trips Actual Hours Total Hours Total Hours

24 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Cathey's Valley Mariposa 3A Merced Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Hours

25 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Cathey's Valley Mariposa 3A Merced Merced Merced Merced 2A Yosemite Yosemite Yosemite Yosemite 11A Yosemite Yosemite Yosemite 8A Total Hours Grand Total 1, Nonchargeable YARTS runs 5 and Nonchargeable YARTS extras 0.00 YARTS Total 1,474.80

26 ACCIDENTS/INCIDENTS There were no vehicular non-injury accidents for the month of July 01-31, ROAD CALLS There were four (4) road calls for the period of July 1-31, /02/16 Run 26 Run delayed 20 minutes due to mechanical issue. (1 nd mechanical) 07/03/16 Mammoth Run from Mammoth- 8:00am delayed 2 hours due to mechanical issue. Drivers switched so 5pm return run would leave park on time. Mammoth To Tuolumne run 11:00 am departure was delayed 30 minutes due to road call. 07/18/16 Run 20 Run delayed 40 minutes due to mechanical issue. 07/29/16 Run3a Run delayed 30 minutes due to mechanical issue. (2 st mechanical) SERVICE DELAYS There were twelve (14) service delays during the month of July 1-31, Total on time service for all corridors was 98.80% Hwy /02/16 Run 2 Run did not run due to operational issue. See missed runs 07/04/16 Run 5 Run did not run due to operational issue. See missed runs. 07/04/16 Run 6 Run delayed 1 hour due to operational issue. See missed runs. 07/04/16 Run 10 Run delayed 1 hour due to operational issue. See missed runs. 07/05/16 Run 2a Run delayed 1 hour due to operational issue. See missed runs. 07/05/16 Run 3 Run delayed 25 minutes en route due to mechanical issue. 07/06/16 Run 2a Run delayed 30 minutes en route due to mechanical issue. 07/08/16 Run 8 Run delayed 30 minutes due to late Amtrak train. 07/08/16 Run 10 Run did not run due to operational issue. See missed runs. 07/10/16 Run 10 Run did not run due to operational issue. See missed runs. 07/20/16 Run 3 Run delayed 1 hour en route due mechanical issue. 07/23/16 Run 5 Run delayed 1 hour and 30 minutes due to operational issue. See missed runs.

27 07/25/16 Run 3a Run did not run due to operational issue. See missed runs. 07/26/16 Run 3 Run delayed 30 minutes due to operational issue. See missed runs 07/26/16 Run 3a Run delayed 45 minutes due to operational issue. See missed runs 07/29/16 Run3a Run delayed 30 minutes due to mechanical issue. (2nd mechanical) Hwy 41 07/02/16 Run 26 Run delayed 20 minutes due to mechanical issue. (1st mechanical) 07/02/16 Run 20 Delayed 30 minutes due to mechanical issue. (3 rd mechanical) 07/18/16 Run 20 Run delayed 40 minutes due to mechanical issue en route. 07/21/16 Run 25 Run delayed 15 minutes due to operational issue. See missed runs. 07/22/16 Run 30 Run did not run due to operational issue. See missed runs. 07/25/16 Run 22 Run delayed 30 minutes due to operational issue. See missed runs. Hwy 120/395 Mammoth 07/03/16 Mammoth Run from Mammoth- 8:00am delayed 2 hours due to mechanical issue. Drivers switched so 5pm return run would leave park on time. Mammoth To Tuolumne run 11:00 am departure was delayed 30 minutes due to road call. Hwy 120 Sonora No service delays for Sonora. MISSED RUNS There seventeen (17) missed YARTS trips during the period of July 1-31, Hwy /02/16 Run 2 Run did not run due to operational issue. 07/04/16 Run 5 Run did not run due to operational issue. 07/04/16 Run 10 Run delayed 1 hour due to operational issue. 07/04/16 Run 6 Run delayed 1 hour due to operational issue. 07/05/16 Run 2a Run delayed 1 hour due to operational issue.

28 07/05/16 Run 3 Run delayed 25 minutes en route due to mechanical issue. 07/08/16 Run 10 Run did not run due to operational issue. 07/10/16 Run 10 Run did not run due to operational issue. 07/23/16 Run 5 Run delayed 1 hour and 30 minutes due to operational issue. 07/25/16 Run 3a Run did not run due to operational issue. 07/26/16 Run 3 Run delayed 30 minutes due to operational issue. 07/26/16 Run 3a Run delayed 45 minutes due to operational issue. Hwys 41 07/21/16 Run 25 Run delayed 15 minutes due to operational issue. 07/22/16 Run 30 Run did not run due to operational issue. 07/25/16 Run 22 Run delayed 30 minutes due to operational issue. Mammoth Routes 07/03/16 Mammoth Run from Mammoth-8:00am departure-delayed 2 hours due to mechanical. 07/03/16 Mammoth Run 11:00am departure was delayed 30 minutes starting due to road call. Tuolumne Sonora No missed runs. EXTRA RUNS There were no extra runs during the month of July 1-31, MAINTENANCE VIA YARTS Buses are kept maintained regularly. Currently buses are rotated among runs to evenly distribute miles across the fleet. Regular buses are assigned to each route. Maintenance reports are submitted to YARTS Transit Manager for all service and repairs. CUSTOMER SERVICE A total of 513 YARTS customer inquiry calls were received in the VIA YARTS offices during the period from July 1-30, A comprehensive log of incoming calls by type, including calls regarding customer complaints, commendations, and recommendations is maintained and monitored continually. Count on All Calls 207 Calls received on schedule issues and questions for Hwy 140 Corridor

29 189 Calls received on Fresno HWY 41 schedule information. 32 Calls received on Mammoth Lake schedule information. 24 Calls received on Sonora/Groveland schedule information. 50 Calls received on park information (lodging, tours, camping, etc.) 8 Miscellaneous calls (lost & found, hang up calls, etc.) 3 Calls received as customer complaints. 513 Total CUSTOMER COMPLAINTS AND FOLLOW UP ACTIONS There were several customer complaints received during the month of July 1-31, 2016 by phone and . All operational issues have been addressed and rectified so they can be avoided in the future. The main complaints are as follows: 07/01/16 Received several calls from passengers at Fresno State who said they were unaware YARTS no longer picked up at the Shaw and Barton location. Fresno Operations Manager spoke to riders and informed them of alternate stops. 07/04/16 Received an and call from employee and passenger concerned that driver, who was a manager filling in for the run, intentionally did not stop at The Majestic on Run 6/14. Also concerned that driver did not back correctly into the Yosemite Valley Lodge and claimed driver hit trees and the curb. Follow up with the manager/driver showed the driver admitted to have missed The Majestic stop. Most runs do not go to the stop when dropping if no passengers are disembarking. The driver totally forgot that people also board at the stop on runs 6/14 at the same time drops are made. This stop was not skipped intentionally; it was an honest oversight in treating the stop as a requested stop. Driver has made that correction for future reference. Driver suggested that the employee feel comfortable reminding drivers if they missed something on the spot. There was a 15-minute break at the Lodge and the driver could have been informed and would have returned to the stop or called over to see if passengers were waiting. As for backing into the Lodge, the driver missed the point of reference for backing into the Lodge spot due to excessive glare on the windshield and not focusing on the landmark used to spot. However the driver did not hit the trees or curbs. Driver got out of the bus as trained to view position, then pulled forward to the curb and proceeded to adjust the lighting producing the glare so the run could be safely continued. 07/20/16 Received an from a passenger saying they had missed the bus because it did not back into the Yosemite Valley Lodge and go to the stop. Because it was a white bus with a YARTS sign the passenger said they didn t notice the bus. Follow up showed that the driver did back into the stop and announced outside several times, including right before departure, that they were YARTS. Driver picked up several passengers from the stop as well. 07/20/16 YARTS received a post on Face book from a passengers asking why YARTS update had not been posted informing them of Run 5 being late. The run was late leaving Amtrak due to a delayed train. Operations knew the train was going to be slightly late, however

30 the driver was further delayed loading passengers and luggage. The driver did not inform Operations of the additional delay and therefore YARTS was not informed so they could follow up with posting the information. Driver was new and was informed of proper procedures. Operations was directed to always follow up with the driver as well to make sure of the timing for continuing the route, and inform YARTS immediately of delays. 07/21/16 Motorist called saying drivers were taking up 2 lanes on part of the road leaving Yosemite. Informed the motorist that because of the tight curves at some points leaving the valley, it was necessary and legal for commercial vehicles to take up two lanes in order to avoid hitting the mountain. Once clear buses will get back into their lane to allow cars to pass. 07/28/16 Customer called and the bus did not stop in Catheys Valley. The passenger saw run 10, which ends in Mariposa. Customer said she knew the bus didn t stop but thought he should have for her since she needed to go to Planada. Informed her of next bus arrival times. Wheel Chair Requests There were three (3) wheelchair requests filled for the month of July 1-31, There have been regular unannounced wheelchair riders on various YARTS runs. Twenty (20) wheelchair buses (YARTS owned and VIA supplemental fleet) are available to accommodate YARTS passengers on all corridors in accordance with ADA guidelines. Cal-Trans, Traffic & Construction Delays There were 5-minute to 2-hour delays on all routes throughout the month on separate runs on all corridors due to construction, traffic congestion, non-yarts traffic accidents, road conditions, and 4 th of July holiday parades, detours, and events. Sonora Service Hwy 120 ran 3 buses daily for the month of July 1-31, 2016 and will continue to run daily through August 31, Mammoth Service Hwy 120/395 East Mammoth ran 2 buses daily for the month of July 1-31, 2016 and will continue to run daily through August 31, Hwy 140 and Hwy 41 Service Both Hwy 140 and Hwy 41 service ran daily for the month of July 1-31, 2016.

31 RIDERSHIP From 7/1/2016 to 7/31/2016 A total of 2899 passengers were carried on the Mammoth HWY 120 East system by VIA. Of these, 32 were Amtrak passengers utilizing the YARTS service. Ridership - All Date DNC NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,756 2,899 Percent 0.00% 0.00% 0.00% 0.00% 86.96% 6.73% 0.28% 4.93% 1.10% 95.07% %

32 Ridership Excluding Amtrak From 7/1/2016 to 7/31/2016 Date DNC NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,724 2,867 Percent 0.00% 0.00% 0.00% 0.00% 87.93% 0.28% 4.99% 6.80% 95.01% %

33 Ridership by Pick-up Location Pick-up Location Riders Percentage Mammoth Mount % Juniper Springs R % Mammoth Lakes % HWY 203, Shilo I % June Mountain Sk % Rush Creek Trailh % Lake View Lodge % Tioga Mobil Gas % Tuolumne Meado % Tuolumne Meado % White Wolf Lodge % Crane Flat Gas Sta % Yosemite Visitor % The Village % Mono Basin Visit % Totals %

34

35

36

37

38

39

40 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for Mammoth HWY 120 East runs for July 01 through July 31, Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Amtrak Total Free Total , ,899 Percent 0.00% 0.00% 0.00% 86.96% 4.93% 6.73% 0.28% 1.10% %

41 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total Total , ,859 Percent 0.00% 0.00% 0.00% 84.67% 5.49% 8.02% 0.43% 1.40% %

42 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total Total ,040 Percent 0.00% 0.00% 0.00% 91.06% 3.94% 4.42% 0.00% 0.58% %

43 PASSENGER FARES BY TYPE EXCLUDING AMTRAK Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Total Free Total , ,867 Percent 0.00% 0.00% 0.00% 87.93% 4.99% 6.80% 0.28% %

44 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total Total , ,833 Percent 0.00% 0.00% 0.00% 85.87% 5.56% 8.13% 0.44% %

45 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total Total ,034 Percent 0.00% 0.00% 0.00% 91.59% 3.97% 4.45% 0.00% %

46 OPERATING STATISTICS REVENUE MILES July 01 - July From July 01 through July 31, 2016 VIA YARTS operated a total of 13,826 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Mammoth Mountain ,500 ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr ,500 Total Mileage 8,920

47 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Mammoth Mountain ,250 ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr ,250 Total Mileage 4,460

48 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Mammoth Mountain ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr Total Mileage 446 Grand Total 13,826

49 REVENUE HOURS From July 01 through July 31, 2016 VIA YARTS provided a total of vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Mammoth Mountain ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr Total Hours

50 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Mammoth Mountain ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr Total Hours

51 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Mammoth Mountain ammoth Mountain Inn ammoth Mountain Inn Tuolomne Meadows Tuolumne Meadows Yosemite Visitor Ctr Total Hours Grand Total

52 RIDERSHIP From 7/1/2016 to 7/31/2016 A total of 3386 passengers were carried on the Sonora HWY 120 North system by VIA. Of these, 0 were Amtrak passengers utilizing the YARTS service. Ridership - All Date DNC NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,589 3,386 Percent 0.00% 0.00% 2.63% 2.63% 56.17% 7.44% 12.85% 20.91% 0.00% 76.46% %

53 Ridership Excluding Amtrak From 7/1/2016 to 7/31/2016 Date DNC NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,589 3,386 Percent 0.00% 0.00% 2.63% 2.63% 56.17% 12.85% 20.91% 7.44% 76.46% %

54 Ridership by Pick-up Location Pick-up Location Riders Percentage Sonora Best West % Inns of Cal Dtwn % Jamestown Main % Groveland Mary L % Old Yose Rd/Yos % Buck Meadows R % Thousand Trails Y % Big Oak Flat Park % Crane Flat Gas Sta % Yosemite Visitor % Black Oak Hotel % Totals %

55

56

57

58

59

60

61 PASSENGER FARES BY TYPE Below please find a breakdown of passenger fares recorded by VIA for Sonora HWY 120 North runs for July 01 through July 31, Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Amtrak Total Free S1C S1D S2C S2D S3C S3D Total , ,386 Percent 0.00% 0.00% 2.63% 56.17% 20.91% 7.44% 12.85% 0.00% %

62 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total S1C S1D S2C S2D S3C S3D Total , ,052 Percent 0.00% 0.00% 3.41% 56.09% 20.32% 8.77% 11.40% 0.00% %

63 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Amtrak Total S1C S1D S2C S2D S3C S3D Total ,334 Percent 0.00% 0.00% 1.42% 56.30% 21.81% 5.40% 15.07% 0.00% %

64 PASSENGER FARES BY TYPE EXCLUDING AMTRAK Daily - All Routes Run DNC NPS Other Adult Child Sr/Child Commuter Total Free S1C S1D S2C S2D S3C S3D Total , ,386 Percent 0.00% 0.00% 2.63% 56.17% 20.91% 7.44% 12.85% %

65 Weekdays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total S1C S1D S2C S2D S3C S3D Total , ,052 Percent 0.00% 0.00% 3.41% 56.09% 20.32% 8.77% 11.40% %

66 Weekends/Holidays Run DNC NPS Other Adult Child Free Sr/Child Commuter Total S1C S1D S2C S2D S3C S3D Total ,334 Percent 0.00% 0.00% 1.42% 56.30% 21.81% 5.40% 15.07% %

67 OPERATING STATISTICS REVENUE MILES July 01 - July From July 01 through July 31, 2016 VIA YARTS operated a total of 15,624 revenue service miles. Type of Day Starting Point Runs Trips Mileage Total Mileage Weekdays Black Oak Tuolumne S1C ,680 Black Oak Tuolumne S2C ,680 Black Oak Tuolumne S3C ,680 Yosemite S1D ,680 Yosemite S2D ,680 Yosemite S3D ,680 Total Mileage 10,080

68 Type of Day Starting Point Runs Trips Mileage Total Mileage Weekends Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite S1D Yosemite S2D Yosemite S3D Total Mileage 5,040

69 Type of Day Starting Point Runs Trips Mileage Total Mileage Holidays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite S1D Yosemite S2D Yosemite S3D Total Mileage 504 Grand Total 15,624

70 REVENUE HOURS From July 01 through July 31, 2016 VIA YARTS provided a total of vehicle service hours. Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekdays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite S1D Yosemite S2D Yosemite S3D Total Hours

71 Type of Day Starting Point Runs Trips Actual Hours Total Hours Weekends Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite S1D Yosemite S2D Yosemite S3D Total Hours

72 Type of Day Starting Point Runs Trips Actual Hours Total Hours Holidays Black Oak Tuolumne S1C Black Oak Tuolumne S2C Black Oak Tuolumne S3C Yosemite S1D Yosemite S2D Yosemite S3D Total Hours Grand Total

73 RIDERSHIP From 7/1/2016 to 7/31/2016 A total of 3,388 passengers were carried on the FRESNO HWY 41 system by VIA. Of these, 121 were Amtrak passengers utilizing the YARTS service. Ridership - All Date DNC NPS Other Total Adult Sr/Child Commuter Child Amtrak Total Total Employees Paid Paid Paid Free Paid Paid 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,201 3,388 Percent 0.00% 0.00% 0.12% 0.12% 60.21% 17.77% 12.93% 5.40% 3.57% 94.48% %

74 Ridership Excluding Amtrak From 7/1/2016 to 7/31/2016 Date DNC NPS Other Total Employees Adult Paid Commuter Paid Child Free Sr/Child Paid Total Paid Total 7/1/ /2/ /3/ /4/ /5/ /6/ /7/ /8/ /9/ /10/ /11/ /12/ /13/ /14/ /15/ /16/ /17/ /18/ /19/ /20/ /21/ /22/ /23/ /24/ /25/ /26/ /27/ /28/ /29/ /30/ /31/ Total , ,080 3,267 Percent 0.00% 0.00% 0.12% 0.12% 62.44% 13.41% 5.60% 18.43% 94.28% %

75 Ridership by Pick-up Location Pick-up Location Riders Percentage Amtrak/Greyhoun % Coarsegold % CSU Fresno % Fresno Airport % HWY 145 Park an % North Fresno % Oakhurst Best We % Tenaya Lodge % Wawona Store % YosLodge % YosVCenter % Chuckchansi Gold % Big Trees Lodge % Half DomeVillage % Majestic Yose Lod % Totals %

76 LOAD FACTOR ANALYSIS : July 01 - July 31, 2016 Below please find the load factor calculations for the HWY 41 runs operated by VIA for July 01 through July 31, The load factor analysis is broken down by daily-all routes, weekday, and weekend service. Daily - All Runs WITH AMTRAK Runs Max Load Capacity Ridership Load Factor 31 1, % Yosemite outbond to Fresno 6:32 pm % Fresno inbound to Oakhurst 5:45 pm 29 1, % Yosemite outbound to Fresno 5:32 pm 28 1, % Fresno inbound to Yosemite 12:45 pm 27 1, % Yosemite outbound to Fresno 4:03 pm 26 1, % Fresno inbound to Yosemite 9:30 am 25 1, % Yosemite outbound to Fresno 3:26 pm 24 1, % Fresno inbound to Yosemite 7:23 am 23 1, % Yosemite outbound to Fresno 9:23 am 22 1, % Fresno inbound to Yosemite 5:37 am 21 1, % Commuter Oakhurst to Fresno 6:00 am 20 1, % FAT inbound to Yosemite 3:40 am Total 18,852 3, %