Table of Contents. Metro Access Guide: April 2010 Page 1

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1 Table of Contents 1. Introduction Metro Stations Airport Bank Foot Bede Benton Brockley Whins Byker Callerton Parkway Central Station Chichester Chillingham Road Cullercoats East Boldon Fawdon Fellgate Felling Four Lane Ends Gateshead Gateshead Stadium Hadrian Road Haymarket Hebburn Heworth Howdon Ilford Road Jarrow Jesmond Kingston Park Longbenton Manors Meadow Well Millfield Monkseaton Monument North Shields Northumberland Park Pallion Palmersville Metro Access Guide: April 2010 Page 1

2 40. Park Lane Pelaw Percy Main Regent Centre Seaburn Shiremoor Simonside South Gosforth South Hylton South Shields St. James St Peter s Stadium of Light Sunderland Tyne Dock Tynemouth University Walkergate Wallsend Wansbeck Road West Jesmond West Monkseaton Whitley Bay Metro Access Guide: April 2010 Page 2

3 1. Introduction Metro s commitments to Disabled Passengers are set out in the document Making Rail Accessible. You can obtain a copy from Metro s website ( ) Metro or by phoning This guide aims to give enough information for passengers to make decisions about their journeys on Metro. If however you need further information about an individual station you can contact Metro on or contactus@twmetro.co.uk This number can only give information on access issues, for enquiries about the Metro timetable, bus services or fares and tickets you should contact Traveline on If you need assistance to undertake your journey on Metro you should book this 6hrs in advance by phoning Lifts and Ramps. All Metro stations are accessible by level access, ramps or lifts. Lifts vary in size but all can accommodate a wheelchair as long as it is no larger than 1.4m (4 feet 7inches) long and 0.7m (2 feet 3 inches) wide. Mobility scooters are not permitted on Metro. Some of the older stations that were adapted for use by Metro have ramps that are steeper than current accessibility standards. Some disabled people, in particular manual wheelchair users, may find these ramps difficult to use. The stations concerned are Walkergate, Monkseaton and West Monkseaton. In addition some of the stations with level access do not have ramped access between platforms and the route between platforms requires the use of local roads. Stations in this category include Tynemouth, Cullercoats, Benton, Ilford Road and Jarrow. Greater detail on all of these stations is given in their individual entries. 1.2 Boarding Metro Trains. Station platforms are approximately the same height as train floors. There is however a nominal gap of 121mm (4¾ inches) and a step 63mm (2.5 inches). This may vary from station to station (full details in individual station entries) and if wheelchair users have any concerns over boarding trains they should phone for advice. 1.3 Help Points. All Metro stations have Help points. These are located on platforms and also where appropriate on concourses. They are clearly marked and can be used to alert Metro staff to emergencies. In addition they can be used for enquiries or to request Metro Access Guide: April 2010 Page 3

4 assistance, for example if a lift is out of service. All help points also have a facility to book a taxi to collect you from the station. N.B. If using this facility you will have to check that the vehicle that is booked is suitable for your individual needs. Nexus cannot be held responsible if accessible vehicles are not available. 1.4 Announcements Many Metro stations have automated departure announcements giving the destination of the next due train. Drivers also announce key stations and interchange points on board trains. 1.5 Bus Many bus services in Tyne and Wear are operated with low floor buses. These can provide connections to Metro or alternative routes that may, in some cases, be easier for disabled passengers to use instead of Metro. Traveline ( ) can give details of which services are operated with low floor vehicles. Timetable information on all bus services in Tyne and Wear is also available at Toilets Only Heworth, Gateshead, South Gosforth, Four Lane Ends and Whitley Bay stations have toilet facilities. All include an accessible toilet with a National Key Scheme (RADAR) lock. There are toilet facilities in the vicinity of a number of other Metro stations and these are detailed in individual station entries. 1.7 Other Operators Rail: For Main Line train services contact National Rail Enquiries on If you need assistance when travelling on main line services you can book assistance for the whole of your journey with the operator that you start your journey on. Contact details are as follows: East Cost East Cost (textphone) East Cost assisted.travel@nationalexpress.com Cross Country Trains Cross Country Trains (textphone) Trans Pennine Express Metro Access Guide: April 2010 Page 4

5 Trans Pennine Express (textphone) Northern Rail Northern Rail (textphone) Northern Rail NB. The letters on station maps is used to indicate the location of Ticket Concourse areas. If required, this booklet is available in large print. Metro Access Guide: April 2010 Page 5

6 Metro Access Guide: April 2010 Page 6

7 2. Metro Stations (In alphabetical order) The information in this guide is as up to date as possible at the time of production, and while every effort has been made to ensure accuracy, Nexus regrets that it cannot accept liability for any inaccuracy, error or omission. Platform gaps and steps are shown as an average for the whole platform unless there is a large discrepancy from one end to another. Metro Access Guide: April 2010 Page 7

8 3. Airport Airport Terminal Ramp Ramp 2 1 Metro Access Guide: April 2010 Page 8

9 Airport 3.1 Outside Station Access to this station is through Newcastle Airport terminal. The Airport controls all parking at the station; therefore it is best to set down car passengers wanting to travel on Metro at the next station, Callerton Parkway. The entrance to the station is beside Domestic Arrivals inside the Airport terminal. 3.2 Access to ticketing area Ramp with resting places and handrails down from Airport terminal. Automatic doors at top of ramp. 3.3 Ticket concourse Ticket machines in centre of concourse, to right of ramp. Note changing machine beside ticket machines and help point on wall to right of ticket machines. ATM near help point. Luggage trolleys available. 3.4 Access to platforms Ramp with resting places and handrails down from ticket concourse. Automatic doors at bottom of ramp lead directly onto platform. Platform 1 to left, Platform 2 to right. Indicators show which platform next train will depart from. 3.5 Platforms Tiled surface with grooved concrete slab edge and white strip. Gap between platform and train: Platform 1: Gap 12cm (4.7 ). Step 1cm (0.5 ) Platform 2: Gap 13 cm (5 ). Step 2cm (0.8 ) Seats and draught screens are provided. No help point on platform. 3.6 Other information Telephones, newsagent, cafés, toilets, tourist information etc in Airport terminal building. Taxi rank and bus stop at front of terminal building. Some local buses only stop on Ponteland Road outside of Airport grounds. Metro Access Guide: April 2010 Page 9

10 4. Bank Foot Footpath to Kingston Park Brunton Road Ponteland Road Footpath The Crescent Footpath 1 2 Ramp Car Park The Gables Level crossing Station Road Metro Access Guide: April 2010 Page 10

11 Bank Foot 4.1 Outside Station Access to both platforms from Station Road or via footpaths from Ponteland Road. Ramp from Ponteland Road to Platform 1 is long and has poorly defined resting places with no handrail. Ramp from Ponteland Road to Platform 2 is long with no resting places and only a short length of handrail at the top. Towards top of ramp wheelchair users must use section of car park access road to reach final ramp to Platform 2. Poor quality dropped kerbs at Station Road entrances to station. Car parking: car park adjacent to platform 2. Dropped kerbs but no accessible parking bays. 4.2 Access to ticketing areas Ramp/stairs without handrails to Platform 2; short steep ramp without handrails to Platform Ticketing areas Platform 1 to Newcastle, ticket machines on left, help point to right. Platform 2 to Airport, ticket machines straight ahead, help point to right of entrance to platform. 4.4 Access to platforms - Level 4.5 Platforms Only shelter on both platforms is ticketing areas. Rough concrete surface with grooved concrete slab edge and white strip on Platform 1. Concrete surface with no edging slabs and just white strip on Platform 2. Gap between platform and train: Platform 1: Gap 11cm (4.3 ) Step 1.0cm (0.1 ). Platform 2: Gap 12cm (4.7 ) Step 4cm (1.6 ). 4.6 Other information Bus Stops from station turn right down Station Road then left onto Ponteland Road. Buses to Newbiggin Hall Estate use a bus stop in station car park. Metro Access Guide: April 2010 Page 11

12 5. Bede 2 Ramp Monksway Bedesway Ramp 1 Shaftesbury Avenue Metro Access Guide: April 2010 Page 12

13 Bede 5.1 Outside Station Access to both platforms is from Monksway 5.2 Access to ticketing areas Stairs and ramps to both platforms 5.3 Ticketing areas Platform 1, towards South Shields. From stairs - ticket machines on right, help point to left. From ramp - ticket machines on left Help point to along side.. Platform 2, towards Newcastle - From stairs - ticket machines on right, Help point to left. From ramp - ticket machines on left, help point to along side. 5.4 Access to platforms Platforms immediately adjacent to ticketing areas 5.5 Platforms Concrete surface with grooved concrete edge and white strip. The gaps between platform and train: Platform 1: Gap 10cm (4 ) Step 6.5cm (3.5 ). Platform 2: Gap 11cm (4.5 ) Step 6.5cm (2.5 ). 5.6 Access between platforms Via road which passes under Metro Bridge. Metro Access Guide: April 2010 Page 13

14 6. Benton Thornhill Road Eastfield Road West Road Station Road Station Approach Car park Footpath To Eastfield Terrace Footpath Footbridge 1 2 Oakhurst Terr Linden Avenue Sandringham Avenue Linden Road Metro Access Guide: April 2010 Page 14

15 Benton 6.1 Outside station Access to station via Station Approach (Platform 1 to Newcastle). Station Road (Platform 2 to Tynemouth and St James), surface is uneven and steep from Linden Terrace and the east side of Station Road Car Parking Limited number of spaces near entrance to Platform1 (to Newcastle), no accessible parking bays. 6.2 Access to ticketing areas Platform 1 - level Platform 2 ramped from nearby streets, steep and possibly problematic for independent wheelchair users. 6.3 Ticketing areas Platform 1 ticket machines on wall to left, Help point to left of entrance to platform. Platform 2 ticket machines on wall to right, Help point to left opposite ticket machines. 6.4 Access to platforms Level 6.5 Platforms Partial shelter, smooth tarmac surface with lighter coloured edge made from paving stones. Gaps between platform and train: Platform 1: Gap 10cm (4 ), step 1cm (0.3 ). Platform 2: Gap 9.5cm (3.8 ), step 3cm (1.2 ). 6.6 Access between platforms Footbridge with open risers and poor handrails wheelchair user access via Station Road. 6.7 Other information It may be easier for passengers with mobility problems to use local low floor bus routes and interchange at Four Lane Ends. There is a newsagents on Platform 1. Metro Access Guide: April 2010 Page 15

16 Melbourne Gardens Turning Point BR Line Ramp Ramp Drop off 7. Brockley Whins Footpath Bus Stop Bus Stop Brisbane Avenue Footbridge Footpath 1 2 Ramp Metro Access Guide: April 2010 Page 16

17 Brockley Whins 7.1 Outside station The station is accessed from Brisbane Drive in Brockley Whins or Station Road in Boldon Colliery. Access to station is from the footpath and bridge over the railway that links these two roads. There is a pick up/set down area accessible from Station Road beside Platform Access to ticketing areas Ramps to both platforms from overbridge plus level access from Station Road to Platform 2. The pedestrian route from Boldon Colliery runs alongside the access road, it is lit but secluded. 7.3 Ticketing areas Platform 1 (to Sunderland), ticket machines on right from ramp. Help point near ticket machines. Platform 2 (to Newcastle), ticket machines on left from ramp. Help point near ticket machines. 7.4 Access to platforms - Level 7.5 Platforms Shelters with seating, tarmac surface, with tactile warning strip and white edging. Gap between platform and train: Platform 1: Gap 13cm (5.1 ) Step 5.5cm (2.2 ). Platform 2: Gap 12.5cm (4.9 ) Step 8.5cm (3.3 ). NB. The step/gap on Platform 2 can cause problems and is not recommended for unassisted wheelchair users. 7.6 Access between platforms Use ramps and bridge over railway. 7.7 Other information Bus stops on Brisbane Avenue. Metro Access Guide: April 2010 Page 17

18 8. Byker Raby Way Shields Road Raby Street Bus Stop Bus Stop Ramp 1 2 Ramp Shields Road By-Pass Conyer's Road Brinkburn Street Metro Access Guide: April 2010 Page 18

19 Byker 8.1 Outside Station The station is located between Conyers Road and Corbridge Street. Some local buses stop adjacent to station. Dropped kerbs and zebra crossing between station and Byker shopping precinct. There is non-metro car parking opposite station in Byker shopping precinct. 8.2 Access to ticketing area Level 8.3 Ticketing area Ticket machines on wall to left. Help point opposite ticket machines on the wall. 8.4 Access to platforms Stairs/ramps with handrails down to platforms. Ramp has a very good surface and gradient with handrail and resting places. Newcastle bound Platform 2 is to the left and Wallsend and Coast bound Platform 1 is to right. 8.5 Platforms Sheltered. Help points are to right of main exit from Platform 1 and to left of main exit from Platform 2. Slightly textured tarmac surface with grooved edge and white strip. Gap between platform and train: Platform 1: Gap 12cm (4.8 ), step 7.5cm (3 ). Platform 2: Gap 11cm (4.3 ), step 6.1cm (2.4 ). 8.6 Access between platforms Stairs/ramp 8.7 Other information All amenities may be found on Shields Road. Local buses stop adjacent to station or on Shields Road. Metro Access Guide: April 2010 Page 19

20 9. Callerton Parkway Level crossing Public House Callerton Lane 2 1 Car park Ponteland Road Metro Access Guide: April 2010 Page 20

21 Callerton Parkway 9.1 Outside Station Access to both platforms by footpaths and short ramps from Callerton Lane. Car parking: 200 space car park adjacent to station. With dropped kerbs on direct route from car park to Platform 1, accessible parking bays near entrance. 9.2 Access to ticketing areas Short ramped access to both platforms. 9.3 Ticketing areas Platform 1: from ramp, ticket machines on left, help point to right. Platform 2: from ramp, ticket machine on right, help point to left. 9.4 Access to platforms Level 9.5 Platforms Only shelter is in ticketing areas. Rough concrete surface with grooved concrete slab edge and white strip. Gap between platform and train: Platform 1 Gap 11 cm (4.3 ), step 1.1cm (0.4 ) Platform 2 Gap 11 cm (4.3 ), step 1.1cm (0.4 ) 9.6 Other information Bus Stop for Metro replacement on Callerton Lane near station car park entrance. Other buses stop on Ponteland Road. All passengers must use level crossing between platforms. Wheelchair users should take care that wheels do not become struck in grooves. Crossing has warning lights and sirens, take care before attempting to cross. Metro Access Guide: April 2010 Page 21

22 10. Central Station Clayton Street Bewick Street Pink Lane Bus Stops Controlled Crossing Point County Hotel Westgate Road Grainger Street M Bus Stops Short Stay Parking WH Smith Lift/Stairs/Escalator from sub-surface Ticket Concourse to Platforms 1 & 2 Neville Street Taxi Rank Lift Burger King Lift Bus Stops Down to Platforms 1 & 2 M Metro Travel Shop Steps down Centurion Bar Assistance Point Lift/Stairs/Escalator down to Metro Ticket Concourse BR Ticket Office Main Line Platforms Metro Access Guide: April 2010 Page 22

23 Central Station 10.1 Outside station Underground station within Newcastle Main Line Station. Access to station via three entrances from Main Line Station concourse, front of Central Station (Neville Street) and the bottom of Grainger Street Access to ticketing areas Stairs to all three entrances plus Up escalator at entrance from Main Line Station concourse. On the bottom flight of stairs inside Central Station handrails have breaks in them. Lift at entrance from Main Line Station Ticketing Areas Ticket machines in centre of ticket concourse, together with change machine. Barriers located prominently in ticketing area. Help point on wall near foot of stairs from Main Line station and on left wall at bottom of stairs from Neville Street Access to platforms Stairs/escalators beyond barriers, Down escalator usually on right. At bottom: Platform 1 to Sunderland and South Shields to the right, Platform 2 to Airport, Tynemouth and St. James via coast to the left. Lift beyond barriers to left of stairs and escalators. On exiting lift Platform 1 (see above) to left, Platform 2 (see above) to right Platforms Help points near exits from platforms. Smooth tiled surface with dark tiled strip edge. Gaps between platform and train: Platform 1: Gap 11cm (4.3 ) Step 10cm (4 ). Platform 2: Gap 8cm (3.1 ) Step 7.5cm (3 ) 10.6 Access between platforms Level 10.7 Other information Nexus Travel Centre and ATM on ticket concourse. Telephone on Main Line concourse. Toilets, Newsagents and refreshment outlets on Main Line concourse. Bus stops located outside Central Station. Metro Access Guide: April 2010 Page 23

24 11. Chichester Bus Stop Chichester Place Crossing Point Chichester Place Dean Road Derwentwater Terrace 2 Lift Crossing Point Bus Stop 1 Lift Beaufront Terrace Metro Access Guide: April 2010 Page 24

25 Chichester 11.1 Outside station Access to station is via Beaufront Terrace giving level access or Laygate Street where access is both level and stepped Access to ticket concourse Level 11.3 Ticket concourse Ticket machines located in centre of concourse facing newsagent. There is no help point in ticketing area Access to platforms Back left of ticket concourse for lift/stairs to Platform 1 to South Shields. Back right of ticket concourse for lift/stairs to Platform 2 to Newcastle Platforms Tarmac surface with grooved concrete slab edge and white strip. Help points near entrance/exit point on both platforms. Gaps between platform and train are: Platform 1: Gap 9.5cm (3.7 ) Step 3.5cm (1.6 ). Platform 2: Gap 11.5cm (4.6 ) Step 2cm (0.9 ) Access between platforms Stairs/lifts and ticket concourse Other information Newsagent on ticket concourse. Bus stops on Beaufront Terrace, Dean Road, Stanhope Terrace and Chichester Road. There is a telephone box on the corner of Dean Road and Stanhope Terrace. Metro Access Guide: April 2010 Page 25

26 12. Chillingham Road 1 Depot Road Hartford Street Footbridge 2 Ramp Ramp Bus Stop Chapman Street Henley Street Bus Stop Shields Road Huddleston Road Newcastle Retail Park Bus Stop Chillingham Road Bus Stop Pelican crossing Metro Access Guide: April 2010 Page 26

27 Chillingham Road 12.1 Outside Station Access to station is via Chillingham Road or Depot Road. There is direct ramped access from Chillingham Road to Platform 1 (Coast bound) concourse and level access from Depot Road to Platform 2 (Newcastle bound side) concourse. Pedestrians should also be aware that Depot Road is heavily used for security firm s vehicles. Wheelchair users need to use footpaths and bridge to access correct side of station for direction of travel Access to ticketing areas Coast bound side: ramp is fairly steep with no resting places. Travellers with vision impairments should be aware that lighting columns with no manifestations are located in the middle of the ramp. Newcastle bound side Ramp/level 12.3 Ticketing areas Coast bound side. From the entrance the ticket machines are on the left and the Help point is to the right. Newcastle bound side. Ticket machines on the left, there is no Help point in the ticket concourse on this side Access to platforms Coast bound side - level Newcastle bound side Stairs/Ramp 12.5 Platforms Red tarmac surface with grooved edge and white strip. There is a Help point on platform 2 to the left of the main exit. The gaps between platform and train are: Platform 1: Gap 11.5cm (4.5 ) Step 6cm (2.4 ). Platform 2: Gap 11.5cm (4.5 ) Step 4.5cm (1.8 ) Access between platforms Stepped footbridge inside station. Wheelchair users please see above 12.7 Other information Most amenities can be found on Chillingham Road. Depot Road leads to a retail park. Bus stops on Shields Road and Chillingham Road. Metro Access Guide: April 2010 Page 27

28 13. Cullercoats St George's Road 1 2 Station Road Eleanor Street Ramp Footbridge Stepped only Marden Terrace St Oswin's Terrace Mast Lane Marden Avenue Links Road Metro Access Guide: April 2010 Page 28

29 Cullercoats 13.1 Outside Station Access to Platform 1 (to Newcastle via Benton) is via St. George s Road. Path is adjacent to public library and has a tarmac surface. Path slopes fairly steeply down towards station with handrail and lighting. Access to Platform 2 (to Newcastle via Wallsend) is via Station Road. Some of the paths and roads this side are in fairly poor condition with limited dropped kerbs. Car parking on rough ground at front of Station on Platform 2 side Access to ticketing areas Level 13.3 Ticketing areas Platform 1: ticket machines to left of entrance and help point to right. Platform 2 - ticket machines on left and Help point is on the platform to the left of entrance from ticket area. Vision impaired passengers should beware of the life size picture of a station platform to the right hand wall of the ticket concourse Access to platforms Level. Platforms Smooth surface with grooved, slightly inclined edge and white strip. Gap between platform and train: Platform 1: Gap 11.5cm (4.7 ), step 8cm (3.1 ). Platform 2: Gap 14cm (5.5 ) Step 12cm (4.7 ). NB. The step/gap at this station can cause problems and is not recommended for unassisted wheelchair users. Low floor buses stop on Mast Lane and John Street and provide an alternative for several destinations. Phone Traveline on for details Access between platforms Stepped footbridge (poor handrails), wheelchair users must go via Marden Terrace, Marden Avenue, and St. George s Road and vice versa Other information Telephone is at junction of Links Road and Mast Lane. There are local shops on St George s Road and of the tourist variety near the sea front. Metro Access Guide: April 2010 Page 29

30 Car Park Ramp 14. East Boldon 1 2 Ramp Ramp Underpass Station Road Level Crossing Metro Access Guide: April 2010 Page 30

31 East Boldon 14.1 Outside station The station is accessed from Station Road. Access to station is from the footpath/ramps/steps either side of the level crossing. There is also a subway under the railway to avoid using the level crossing. There is a car park beside Platform 1 accessed from Station Road with four marked accessible bays Access to ticketing areas Ramps/steps/footpaths to both ticketing areas Ticketing areas Platform 1 (to Sunderland), ticket machines on left from ramp/steps. Help point near ticket machines. Platform 2 (to Newcastle), ticket machines on right from ramp/steps. Help point near ticket machines Access to platforms Level 14.5 Platforms Shelters with seating, tarmac surface, with tactile warning strip and white edging. Gap between platform and train: Platform 1: Gap 14cm (5.5 ) Step 3.5cm (1.4 ). Platform 2: Gap 13cm (5.1 ) Step 4.5cm (1.8 ) Access between platforms Use ramps and subway under railway Other information Bus stops nearby on Station Road. Metro Access Guide: April 2010 Page 31

32 15. Fawdon Holly Avenue Fawdon Lane Fawdon Park Road Beech Avenue Level crossing Car park Footpath 1 2 The Meadows Edgefield Avenue Metro Access Guide: April 2010 Page 32

33 Fawdon 15.1 Outside station Level crossing separates platforms. Platform1 to Newcastle is closest to Fawdon Lane and Fawdon Park Road. Access to the station is via a 30m (33yds) long path from level crossing, or from car park on Fawdon Park Road (Newcastle bound) and 6m (6.5yds) long path from level crossing. Car parking is beside Platform 1 - Access is from Fawdon Park Road. Dropped kerb and two accessible parking bays. Platform 2 to Airport is closest to Edgefield Avenue and the Meadows via a 6m (6.5yds) long path from level crossing with dropped kerbs Access to ticketing areas Level 15.3 Ticketing areas Platform1 to Newcastle, ticket machines on right from path from Fawdon Lane (level crossing) or on left from car park. Help point is to left of entrance to platform. Platform 2 to Airport - ticket machines on left. Help point on left just past ticket machines Access to platforms Level to Platform 1. Short steep ramp with no handrails to Platform 2. Beware lamppost at bottom of ramp Platforms Rough concrete surface, no edging slabs, white edging strip. Gap between platform and train: Platform 1: Gap 14cm (5.5 ) Step: Front of train, 5cm (2 ) Rear of train 10cm (4 ). Platform 2: Gap 11.5cm (4.5 ) Step: Front of train, 11cm (4.3 ) Rear of train 5cm (2 ). NB. The step/gap at this station can cause problems and is not recommended for unassisted wheelchair users Access between platforms Passengers must use level crossing between platforms. Wheelchair users should take care that wheels do not become struck in grooves. Crossing has warning lights and sirens, take care before attempting to cross Other information Shops in adjacent Fawdon Park Centre. Bus stops situated at Edgefield Avenue and on Fawdon Park Road. Metro Access Guide: April 2010 Page 33

34 Footpath 16. Fellgate Steps and lift up to Platform 1 Footpath Lift 1 2 Steps and lift up to Platform 2 Lift Ramp Ramp Car Park Leads to Calf Close Lane Bus Stops 100 yards Pathside Footpath under Footpath Leads to Durham Drive Footpath Bus Stops 100 yards Bus Stop Metro Access Guide: April 2010 Page 34

35 Fellgate 16.1 Outside station The station is located between Calf Close Lane and Durham Drive. Access to station is from the footpath and bridge under the railway that links these two roads. Car parking entrance from Durham Drive with 62 spaces adjacent to Platform 2 with marked accessible bays Access to ticketing areas Stairs/lifts. Due to the location of the station on top of an embankment the stairs are very long but they meet accessibility standards Ticketing areas Platform 1 (to Sunderland), ticket machines on right from stairs, left from lift. Help point near ticket machines. Additional help point at street level besides the lift door. Platform 2 (to Newcastle), ticket machines on left from stairs, right from lift. Help point near ticket machines Access to platforms Level 16.5 Platforms Shelters with seating, a slightly rough surface, with tactile warning strip and white edging. Gap between platform and train: Platform 1: Gap 13cm (5.1 ) Step 6.5cm (2.6 ). Platform 2: Gap 13cm (5.1 ) Step 4.5cm (1.8 ) Access between platforms Use stairs or Lifts and bridge under railway Other information Bus stops nearby on Calf Close Lane and Durham Drive. Metro Access Guide: April 2010 Page 35

36 Ramp 17. Felling 2 1 Mulberry Street Wellington Street Sunderland Road Car park The Avenue Dale Avenue High Street Carlisle Street Metro Access Guide: April 2010 Page 36

37 Felling 17.1 Outside station From Mulberry Street there is ramped access only with continuous double handrails. Sloping access from Sunderland Road. This route has dropped kerbs and access from the small car park that includes two accessible bays Access to ticketing area Ramp with double handrail. This ramp is steep and has resting places but may present problems to independent wheelchair users 17.3 Ticketing areas Ticket machines to left at bottom of ramp. Help point under the ramp far end of the platform Access to platforms Level. To the right is platform 1 to Sunderland and South Shields. To the left, platform 2 to Airport, Newcastle and Tynemouth Platforms Single (double-sided) platform, rough concrete surface with grooved concrete slab edge and white strip. Gap between the platform and train: Platform 1: Gap 10cm (4.3 ) Step 1cm (0.3 ). Platform 2: Gap 11.5cm (5.1 ) Step 2.5cm (1.0 ). Access between platforms- Footbridge with no handrails Other information Telephone is opposite station on Sunderland Road. There are bus stops on both sides of Sunderland Road, located either side of the light controlled pedestrian crossing. Metro Access Guide: April 2010 Page 37

38 18. Four Lane Ends Entrance Newsagent Travel Centre Controlled crossings Benton Lane Set Down Bus only Taxi Rank Multi-storey Car Park (Blue badge parking on all levels) Bus stops Lift and stairs to Car Park Lift Lift 2 Lifts down to Platforms 1 Lift Shop Units Main Entrance Toilets Bus stops Bus only 2 1 Steps only Footpath to Whitbay Crescent Car Park Entrance Stairs/escalator down to Platform 2 Stairs/escalator down to Platform 1 Front Street Metro Access Guide: April 2010 Page 38

39 Four Lane Ends 18.1 Outside station The Metro station is part of Four Lane Ends Interchange. Access is via Benton Lane or stepped footpath from Whitbay Crescent. Car parking: Large multi-storey car park with accessible parking bays. Parking charge applies except for blue badge holders Access to ticketing areas From car park stairs/lift. From bus interchange level 18.3 Ticketing areas Ticket machines/barriers are located directly ahead on entering. Flooring in Metro ticket concourse is terrazzo tiling that can be slippery when wet. No help point on ticketing area Access to/from platforms Stairs/up escalators/lifts. Platform 1 to right, Platform 2 to left Platforms Help points about halfway along both platforms. Smooth tarmac surface with tactile edge and white strip. Gap between platform and train: Platform 1: Gap 9.5cm (3.7 ), step 8.5cm (3.3 ). Platform 2: Gap 12.5cm (5.0 ), step 10cm (3.9 ). NB. The step/gap at this station can cause problems and is not recommended for unassisted wheelchair users Access between platforms Stairs/escalator/lifts 18.7 Other information Travel Centre is to right of entrance to Metro ticket concourse. Newsagent on Metro ticket concourse. Toilets on bus concourse. There is a tactile guidance route around the bus concourse with tactile maps beside the main entrances. Metro Access Guide: April 2010 Page 39

40 19. Gateshead Steps/Escalator up to Bus Concourse Stairs down to Metro West Street Entrances Coop Wilkinsons Steps Down Controlled Crossing Point Ramp up to Wilkinsons/Bus Concourse Ramp down to Metro Ticket Concourse Entrance Bus stands Bus stands Controlled Crossing Point Shops Escalator and lift to trains Metro Ticket Concourse below Connexions Crossing Point Toilets Bus stands Lift Travel Centre Accessible WC Lift Bus stands Crossing Points Escalator and lift down to Metro Concourse Bus stands Taxi Rank Stairs down to Metro Bensham Road Prince C Metro Access Guide: April 2010 Page 40

41 Gateshead 19.1Outside station An underground station in the centre of Gateshead as part of Gateshead Bus/Metro Interchange on West Street. Access to Metro concourse is via four entrances. 1) West Street opposite Trinity Square. 2) Entrance inside interchange building. 3) Entrance on corner of Interchange, opposite Co-op. 4) Entrance on Bensham Road Access to ticketing areas West Street entrance has ramped access to Metro or stairs and Up escalator to bus level. A lift is provided between the bus concourse and Metro ticket concourse levels. All other entrances Stairs and/or escalators Ticketing area Ticket machines on wall near Newsagent. Help point on wall between ticket machines and Newsagent. Barriers are located prominently in ticketing area Access to platforms Stairs and escalators are located beyond barriers to left and right. Down escalator is usually to left. At bottom of stairs/escalator turn left for stairs to platforms or right for escalators to platforms. There is a help point on the wall of this landing opposite the bottom of the down escalator. At bottom of second set of stairs turn left for Platform 1 to Sunderland and South Shields, or right for Platform 2 to Airport, Newcastle and Tynemouth. At bottom of second set of escalators turn left for Platform 2 (see above) or right for Platform 1 (see above) Lift Beyond barriers at end of walkway between stairs. Two sets of doors, those entered open onto Platform 1 (see above) opposite set open to Platform 2 (see above) Platforms Help point on both platforms. Smooth tiled surface with slightly contrast edge. Gap between platform and train: Platform 1: Gap 10.5cm (4.1 ) Step 7cm (2.8 ) Platform 2: Gap 9.5cm (3.8 ) Step 7cm (2.8 ) Access between platforms - level 19.8 Other information Nexus travel centre at bus concourse level. Newsagents on Metro ticket concourse. Toilets including accessible facilities located on bus concourse and also in Trinity Metro Access Guide: April 2010 Page 41

42 Square opposite West Street entrance. Bus Interchange provides bus connections to most parts of Gateshead. Metro Access Guide: April 2010 Page 42

43 20. Gateshead Stadium Old Fold Road Heather Grove Jane Eyre Terrace John Street Beech Street Hylton Street 1 2 St James Road Ramp Toilet Sunderland Road B1426 Moore Street Metro Access Guide: April 2010 Page 43

44 Gateshead Stadium 20.1 Outside station Access to station is via Shelley Drive at the junction with St James Road Access to ticketing areas level 20.3 Ticketing areas Ticket machines on right hand wall. Departure indicators straight ahead. No help point in the ticketing area Access to platforms Stairs to back left of ticket concourse. Ramp to back right of ticket concourse At bottom of stairs or ramp Platform 1 to South Shields and Sunderland is to the left and Platform 2 to Newcastle, Airport and Tynemouth is to the right Platforms There is very little shelter. Rough concrete surface with white strip. Help points on both platforms. Gap between platform and train: Platform 1: Gap 13.5cm (5.3 ) Step 5.5cm (2.2 ). Platform 2: Gap 11.0cm (4.3 ) Step 6cm (2.5 ) Access between platforms level 20.7 Other information Route to Gateshead Stadium is over Railway Bridge and bear right along Pedestrian/cycle Boulevard to crossing point across Felling By-pass. Metro Access Guide: April 2010 Page 44

45 21. Hadrian Road North Terrace Hadrian Road South Terrace Footbridge - Ramps and Stairs 1 2 Pedestrian Crossing Metro Access Guide: April 2010 Page 45

46 Hadrian Road 21.1 Outside station Access to station is via South Terrace (Platform 1 to Coast). Hadrian Road (Platform 2 to Newcastle) Access to ticketing areas Stairs/ramp/level 22.3 Ticketing areas Platform 2, ticket machines to left of entrance, Help point to right of entrance to platform. Platform 1, ticket machines to right of entrance, Help point to left of entrance to platform Access to platforms - level from ticketing areas Platforms There are shelters adjacent to ticketing areas. Slightly textured concrete surface, with grooved edge and white strip. Gap between platform and train: Platform 1: Gap 13.5cm (5.3 ) Step 8.5cm (3.3 ) Platform 2: Gap 11cm (4.3 ) Step 8cm (3.1 ) NB. The step/gap at this station can cause problems and is not recommended for unassisted wheelchair users Access between platforms Stepped/ramped footbridge with no handrails and no marked nosings. Metro Access Guide: April 2010 Page 46

47 22. Haymarket St Thomas To RVI Bus Station Percy Street Controlled Crossing Newcastle University Travelcentre - escalators, stairs and lift to platforms Northumberland Street Controlled Crossing Northumberland Road Ridley Place Bus stops Bus stops St Mary's Place Bus stops John Dobson Street Bus stops To Northumbria University Civic Centre Metro Access Guide: April 2010 Page 47

48 Haymarket 22.1 Outside station Underground station at the top of Northumberland Street in Newcastle city centre. Universities, Civic Centre and Haymarket Bus Station all close by. (Note Haymarket is under construction not updated) 22.2 Access to ticket concourse level 22.3 Ticketing areas Ticket machines around walls. Barriers located prominently in ticketing area. Help point by barriers. Floor can be slippery when wet Access to platforms Stairway/escalators. Beyond barriers, Down escalator normally on right. At bottom - turn right to Platform 1 for Sunderland and South Shields, turn left for Platform 2 to Airport, Tynemouth and St James via the coast Lift Beyond barriers on left. Descends to end of Platform 2. There is a 50m (55yd) walk to where trains stop, the access to Platform 1 and the exit by stairs and escalator Platforms Help points near exits from platforms. Smooth tiled surface with darker tiled, slightly inclined edge. Gap between platform and train: Platform 1: Gap 10cm (4 ) Step 6cm (2.4 ). Platform 2: Gap 10cm (4 ) Step 6cm (2.4 ) Access between platforms level 22.8 Other information Station has a Travel Centre and Newsagent on ticket concourse. There are phone kiosks and an automatic, accessible toilet outside station towards Haymarket Bus Station. There are additional telephone kiosks beside the exit towards St Mary s Place and the Civic centre. Metro Access Guide: April 2010 Page 48

49 23. Hebburn 2 Tweed Street Argyle Street Hedgley Road Aln Street Bus stop Station Road Bus stop Ramp Glen Court Glen Street Kensington Court 1 Metro Access Guide: April 2010 Page 49

50 Hebburn 23.1Outside station The station has two separate platforms, one on either side of the road bridge on Station Road. Access to Platform 1 (towards South Shields) is via Road Bridge. Access to Platform 2 (towards Newcastle) is by access road from the Junction of Station Road and Hedgeley Street or by steps from Station Road overbridge. Car parking including accessible bays adjacent to Platform Access to ticketing areas Platform 1 (towards South Shields) ramp from centre of Road Bridge. Ramp is long but does have resting places and handrail on one side. Platform 2 (towards Newcastle) level access from station forecourt Ticketing areas Platform 1 (towards South Shields) - ticket machines on right, Help point to left. Platform 2 (towards Newcastle) ticket machines on right, Help point to left Access to platforms level access directly from ticketing areas Platforms Concrete surface with grooved concrete slab edge and white strip. Gap between platform and train: Platform 1: Gap 12cm (4.7 ) Step 6cm (2.4 ). Platform 2: Gap 10cm (3.9 ) Step 6cm (2.4 ) Access between platforms Entails crossing Station Road. Dropped kerbs 23.7 Other information - Bus Stops - Station Road. Metro Access Guide: April 2010 Page 50

51 24. Heworth Subway Felling By-Pass Crossing Point Bus Set Down Bus Set Down Ramp Down Stairs/escalator down to Platform 1 Travel Centre Lifts Stairs/escalator down to Platform 2 Newsagent Toilets Bus Stops Bus Stops Crossing Points Long Stay Car Park BR Metro Shields R Ramp/Steps down to BR platform for trains to Sunderland/Middlesbrough Ramp down to BR platform for trains to Newcastle and Metrocentre Short stay and accessible (Blue badge) parking Metro Access Guide: April 2010 Page 51

52 Heworth 24.1 Outside Station Station is part of a bus, Metro and rail interchange. Short stay car parking is located opposite main entrance. Dropped Kerbs. There are accessible parking bays. Additional long stay parking is through subway to north side of Felling by-pass. The ramp to this subway has no handrail and is a shared use pedestrian/cycle route Access to ticketing areas level 24.3 Ticket concourse ticket machines are free standing in centre of concourse. The barriers are to the left or right, depending on which entrance is used. A newsagent and Nexus Travel centre are situated on the concourse. There is a Help point beside the Travelcentre Access to platforms Two stairways/up escalators/lifts. Located to the right Platform 1 to Sunderland and South Shields. Located to the left Platform 2 to Airport, Newcastle and Tynemouth. There is also stairs and ramped access to the main line station platforms and direct level access to the Newcastle bound platform of the main line station from Platform 1 of the Metro station. This ramped access can also be used as an alternative exit for wheelchair users instead of the lift from Platform Platforms Help points are installed on both platforms near to the main exit point to stairs and escalators. Red tarmac surface with grooved concrete slab edge and white strip. There is a gap between platform and train: Platform 1: Gap at front of train 12.5cm (5 ), at rear 7cm. Step 7cm (2.8 ). Platform 2: Gap at front of train 10cm (4.0 ), at rear 30cm (12 ). Step at front of train 3.5cm (1.5 ), at rear 11cm (4.4 ). NB. Wheelchair users are advised not to board at the rear of the train at platform Access between platforms via stairs/escalators/lifts 24.7 Other information Telephones and toilets (including accessible facilities) to the left of the main entrance. The bus interchange offers connections to the local area as well as South Tyneside and Washington. Metro Access Guide: April 2010 Page 52

53 25. Howdon Bus Stop Rutherford Street 2 Howdon Lane Level Crossing Howdon Lane Underpass with steps Bus Stop Martin Road 1 Metro Access Guide: April 2010 Page 53

54 Howdon 25.1 Outside station The station is located on either side of Howdon Lane. Access to the station is via Martin Road (Platform 1 Coast bound) or Howdon Lane (Platform 2 Newcastle bound) Access to ticketing areas Level to Platform 1, slight ramp up to Platform Ticketing areas Platform 1 Coast bound - Ticket machines on wall to right, Help point to left of entrance to platform. Platform 2 Newcastle bound - Ticket machines on wall to right, Help point to left of entrance to platform Access to platforms level 25.5 Platforms Slightly textured concrete surface with grooved edge and white strip. Platform 1: Gap 12cm (4.7 ) Step 5.5cm (2.2 ). Platform 2: Gap 10.5cm (4 ) Step 1.5cm (0.6 ) Access between platforms Stepped underpass or level crossing. Wheelchair users must use level crossing, taking care that wheels do not become stuck in grooves. Crossing has warning lights and sirens, take care before attempting to cross Other information Bus stops within 45m (50yds) of the station on Howdon Road. Metro Access Guide: April 2010 Page 54

55 26. Ilford Road Woodthorne Road Lodore Road Ilford Road Ramp Ramp Newlands Road 2 1 Albury Road Honister Avenue Moorfield Road Metro Access Guide: April 2010 Page 55

56 Ilford Road 26.1 Outside station Access to station via Ilford Road (Platform 2 to Airport and Coast) with well maintained footpath. With dropped kerbs by station entrance. Albury Road (Platform 1 to Newcastle, Sunderland and South Shields) badly pitted, rough road surfaces, with uneven paving stone footpath. Poor quality dropped kerbs near station entrance Access to ticketing areas Both directions by short ramp, with well maintained paving stones 26.3 Ticketing areas On both platforms, ticket machines are located on left wall of ticketing area from ramp. Help points straight ahead from ramps Access to platforms level 26.5 Platforms Shelters adjacent to ticketing area. Red tarmac surface with grooved concrete slab edge and white strip. Perch seats available in both platforms. Gap between platform and train: Platform 1 may cause some problems, as there is a significant height difference. Wheelchair users may require assistance: Platform 1: Gap 9cm (3.5 ) Step 13cm (5.1 ) Platform 2: Gap 12.5cm (5.0 ) Step 5.5cm (2.2 ) Access between platforms No direct access. Route is via the road bridge to the south of the station, approximately 100m (110yds) away. Telephone to south near junction of Ilford Road and Moorfield Other information Metro replacement bus stop situated near junction of Ilford Road and Moorfield Road approximately 100m (110yds) to south. Metro Access Guide: April 2010 Page 56

57 27. Jarrow Wear Street Station Street BR Line Bus Station Toilet Sheldon Street Taxi Office Car Park 1 Ramp Caroline Street 2 Grant Street Footbridge Ramp Albert Road A185 Metro Access Guide: April 2010 Page 57

58 Jarrow 27.1 Outside station Access to the station: Platform 1 is via A185 or from Grange Road West and Sheldon Street Platform 2: Caroline Street off Albert Road, or from the elevated section of Albert Road to Grant Street 27.2 Access to ticketing areas Platform 1, (towards South Shields) - Stairs/ramp. No handrail on ramp. Platform 2, (towards Newcastle) Level 27.3 Ticketing areas Platform 1, (towards South Shields) -Ticket machines on right. Help point on left. Level access to platform. Platform 2, (towards Newcastle) - Ticket machines on left. Help point on along side.. Level access to platform Platforms Concrete surface with grooved concrete slab edge and white strip. Gap between the platform and train: Platform 1: Gap 12cm (4.7 ) Step 6.5cm (2.6 ). Platform 2: Gap 12cm (4.7 ) Step 5cm (2 ) Access between platforms Stepped footbridge. Wheelchair users will have to use the local road network and the ramp (no handrails) from Albert Rd to Platform 1. The ramp from Albert Rd (on Platform 2 side) has a rough surface and no resting places or handrail. It may be easier to follow Albert Rd and Caroline St Other information Telephone outside ticketing area on Grant Street. Taxi Rank - Sheldon Street. Bus Station Sheldon Street. Accessible toilet Sheldon St. Metro Access Guide: April 2010 Page 58

59 28. Jesmond Eskdale Terrace Eslington Road 2 Lift Newsagent Eslington Terrace Stairs down to platforms Lift 1 Osborne Road Jesmond Parish Church Crossing Points Jesmond Road Motorway Subway Crossing Point Metro Access Guide: April 2010 Page 59

60 Jesmond 28.1 Outside station Pedestrian access from Eslington Terrace, Jesmond Road. Station entrance is level with a dropped kerb 28.2 Access to ticketing areas level 28.3 Ticketing areas Ticket machines between entrance and barriers. Barriers are located directly ahead of entrance. There is no help point in ticketing area Access to platforms Stairs/lift. Beyond barriers To the right leads to Platform 1: South Hylton and South Shields. To the left leads to Platform 2: Airport and St. James via the coast Platforms Help points near main exits from platforms. Surface smooth tiled with darker tiles, slightly inclined edge. Gap between platform and train: Platform 1: Gap 12cm (4.8 ), Step at front of train, 3.5cm (1.3 ) Rear of train, 14.5cm (5.6 ). Platform 2: Gap 12cm (4.7 ), Step at front of train, 10cm (4.0 ) Rear of train 4.5cm (1.7 ). NB. Unassisted wheelchair users should avoid trying to board the train on either platform at the open air end of the station Access between platforms Stairs/lift 28.7 Other information Shop and ATM located in ticketing area. Metro Access Guide: April 2010 Page 60

61 29. Kingston Park Tesco Superstore Pay and Display Car Park 2 Car Park Car Park Brunton Lane Level crossing Bus stop Bus stop 1 Car park Metro Access Guide: April 2010 Page 61

62 Kingston Park 29.1 Outside station Access to station is via Brunton Lane. Car parking: Off Brunton Lane adjacent to station Access to ticketing areas Platform 1: Newcastle bound side ramped path approximately 30m (33yds) long with no resting places or handrail. Platform 2: Airport bound side gently sloping path adjacent to level crossing. Also direct access from Tesco store by 300m path that has cover for approximately 200m Ticketing areas Platform 1: Newcastle bound side ticket machines to right, Help point to left. Platform 2: Airport bound side ticket machines to the right, Help point to right side of entrance to platforms Access to platforms level 29.5 Platforms Platforms have a rough concrete surface with smooth grooved edging slabs and white strip. Gap and step between platform and train on both platforms may cause problems: Platform 1: Gap 13.5cm (5.3 ), step at front of train 5.5cm (2.1 ). Rear of train, 10.5cm (4.0 ) Platform 2: Gap 13cm (5.2 ), step: 5.5cm (2.1 ) NB. The step/gap towards the rear of Platform 1 can cause problems and is not recommended for unassisted wheelchair users Access between platforms Via level crossing. Wheelchair users should take care that wheels do not become stuck in grooves. Crossing has warning lights and sirens, take care before attempting to cross Other information Bus stop located outside shopping centre on Brunton Lane. Metro Access Guide: April 2010 Page 62

63 30. Longbenton Chesters Avenue Leaholm Road Fontsburn Place Ramp and steps 2 1 Footbridge with steps Benton Park Road Vicars Lane Metro Access Guide: April 2010 Page 63

64 Longbenton 30.1 Outside station Access to station is via Chesters Avenue (Platform 2 to Tynemouth) and Leaholm Road (Platform 1 to Newcastle) Ticketing areas Level access from street. Both ticket areas have tiled floors. Platform 1 ticket machines on left hand side of ticket concourse. Platform 2 ticket machines on left hand wall Access to platforms Level from ticketing areas Platforms Platform 1 Help point to left of entrance to platform. Platform 2 Help point located halfway along of the platform (under footbridge). Platform has tarmac surface with tactile warning surface. Both platforms have concrete slab edging with painted white strip. Gaps between train and platform: Platform 1: Gap 15cm (6 ) Step 5cm (2 ). Platform 2: Gap 15cm (6 ) Step 2cm (1.0 ) Access between platforms Stepped footbridge inside station with corduroy tactile warning surface and handrails. There is a ramped footbridge (no handrails) outside of the station, which has a good surface although a spiral design and steep gradient may pose problems to some independent wheelchair users Other information Newsagent to right hand side of Platform 1 ticket concourse. Metro Access Guide: April 2010 Page 64