Lyft s San Francisco Scooter Permit Response

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1 Lyft s San Francisco Scooter Permit Response

2 June 5, 2018 San Francisco Municipal Transportation Agency Powered Scooter Share Program Attn: Miriam Sorrell 1 South Van Ness Avenue, 7th Floor San Francisco, CA RE: SFMTA POWERED SCOOTER SHARE PROGRAM PERMIT APPLICATION Dear San Francisco Municipal Transportation Agency: Lyft was founded with the mission of re-connecting communities through better transportation. At the heart of that mission are commitments to building transportation options that decouple the right to mobility from auto-ownership, encourage more sustainable transportation options, and ultimately create a new transportation equilibrium that places people, not cars, at the center of our cities. To deliver on our mission, Lyft is committed to developing innovative multimodal solutions that enable residents to conveniently move about their communities without owning an automobile. This commitment to alternative transport innovation led to the introduction of Lyft Line in 2014, integration of public transit trip planning into the Lyft App, and now the introduction of new transportation options that will help bridge the first-last mile gap to mass transit. With San Francisco s rapidly growing population and economy, now more than ever is the right time to focus on sustainable transportation options that keep people moving. Lyft is excited to have the opportunity to introduce 100% electric scooters to the San Francisco community. Introduction of scooters to the Lyft network will create new ways for us to assist the City in delivering more robust first-last mile programs to mass transit networks that support the City s Transit First Policy and help encourage car-free and car-light lifestyles. We believe that Lyft is uniquely positioned to implement a scooter network that will positively impact San Francisco s communities as a result of our history of delivering technology solutions that encourage shared mobility, address pressing equity and environmental issues, and ultimately focus on the larger vision of creating more livable communities. Below we provide a brief summary of our commitment to delivering a unique scooter solution that encourages multimodal travel, invests in equity of access, builds positive urban spaces, and promotes environmental stewardship. Encouraging Transit Usage The Lyft App will be unique in its emphasis on helping San Francisco residents and visitors bridge the first-last mile gap to transit. In addition to providing incentive programs for scooter users connecting to transit, the Lyft App will surface real-time transit data to help scooter riders plan and execute multimodal trips using MUNI, BART, and Caltrain. 2

3 Investing in Equitable Access Lyft is committed to delivering an equitable and inclusive Scooter program. We will work alongside local non-profits and community groups to develop subsidy programs and authentic community outreach efforts to ensure that this high-quality first-last mile connection is accessible and affordable to those that need it most. Most notably, we are proud to partner with TransForm in deploying a robust community engagement plan aimed at reducing barriers to transportation. We will work towards creating ridership demographics that reflect the economic and racial diversity of the City, and help underserved communities use our Scooter system as a tool to gain better access to job opportunities. Lyft recently expanded our Relief Ride program, which provides transportation to those in acute need, by pledging $1.5 million to the program over the next year. Lyft has a history of partnering with community organizations in order to best deliver impact, and just this week announced a partnership with United Way. We will incorporate scooters into this important program. Investing in Streets Designed for Biking and Walking While scooters provide a more sustainable mode of transportation, they can also degrade the quality of the urban environment if not operated and parked properly. Given that Lyft s business includes shared and personal vehicle trips, we are in a unique position to best address this. To minimize the negative impacts of scooters, Lyft has built robust training and compliance procedures into its operations (outlined in Section C). We view these product investments as table stakes. More importantly, Lyft will invest time and financial resources into building positive public spaces for sustainable transportation. As part of our Scooter program, we will be investing $1 per scooter/day to support the SFMTA s efforts to expand the protected bike lane network and would look to be an effective community partner in building coalition support for street redesign efforts. Finally, given the increasing importance of designated bike and scooter parking, we will engage City merchants and other stakeholders around the possibility of shared mobility hubs, modeled after bike corrals, along popular bike and scooter corridors. Should the demand and interest be there, we would look to work in partnership with SFMTA to gain the proper permissions and make the expansion of this shared-mobility parking solution a reality. Addressing Climate Change and Emissions Impact Lyft is committed to reducing the environmental impact of urban transportation. In April of this year, we committed to offsetting the carbon emissions of all Lyft rides. By committing significant financial resources to these offsets, we built into our core business a strong incentive to pursue shared rides and the displacement of gasoline-powered vehicles. We view the introduction of scooters into the Lyft fleet as the next meaningful step in our commitment to reducing the climate impact of urban travel. Scooters will allow us to introduce a fully electric and lower-carbon means of commuting to millions of Lyft users. Our scooter trips will be 100% electric-powered, and we will charge the scooters using CleanPowerSF s 100% renewable SuperGreen product so that scooter rides will be carbon-free. Lyft will also purchase carbon offsets for all VMT as part of its existing commitment to be carbon-neutral. At Lyft, we recognize that public transit is the foundation of urban mobility, and that we have a leadership role to play in supporting SFMTA s efforts to fill existing transit gaps and improve the efficiency of our own transportation footprint. We believe the introduction of scooters to Lyft s ridesharing platform will play an important role in improving access to local transit and reducing single occupancy vehicle travel. We are excited to have the opportunity to apply for a Pilot Permit and appreciate your time and consideration of our application. Respectfully submitted, John Zimmer Lyft 3

4 Table of contents Overview of Applicant A. Pricing Structure B. Scooter Availability and Service Area C. Plan for Safe Riding and Storage of Scooters D. Scooter Recharging Plan E. Maintenance, Cleaning and Zero Waste Plan F. Hiring and Labor Plan G. Community Outreach Plan H. Experience and Qualifications I. Privacy Policy, User Agreements, and Terms of Service J. Images and Description of Powered Scooter K. Images and Description of Mobile Application L. Proof of Business Registration M. Proof of Insurance Appendix Letters of support: TransForm, SFAACC, and Business Leaders 4

5 Overview of applicant Lyft Overview In 2012, Lyft introduced its mobile platform for on-demand ridesharing. Since its launch in 2012, Lyft has grown to a team of over 3,300 employees, which include team members that focus on national and local Customer Experience & Safety, Operations, Marketing, Brand, Communications, and Transit Partnerships & Policy. Lyft operates in over 360 cities across the US, and has offices in over 20 locations including 4 in the greater San Francisco Bay Area. Our Bay Area operations are led by General Manager David Kunst and have a full-time staff of 80 people in Operations, Community Outreach and Marketing. Our values Lyft is committed to the following mission and values, which set us apart as a new mobility company in how we approach partnering with government agencies and the communities they serve: Reduced Car Ownership Lyft was founded with the guiding mission and vision of reducing car ownership and single occupancy vehicle trips. That vision led to our 2014 launch of Lyft Line, which enables multiple parties traveling separately to be matched with a common driver to maximize route and fuel efficiency, as well as reduce the cost to increase transportation access. On June 7th, 2018, Lyft set a company wide goal of having more than 50% of trips on the Lyft Platform being shared rides by the end of Collaboration Lyft is committed to collaborating with City governments and local leaders in the communities where we operate to make transportation systems better for the communities we serve. One of our founders previously served on a county transit board, and we believe that public transit is the foundation of urban mobility. We see our role as helping to fill the gaps and improve the efficiency of certain transportation trips. This mission led us to launch our Friends with Transit initiative back in November 2014, and is the mindset fueling positive first-last mile, paratransit and on-demand suburban solution partnerships with public agencies from Los Angeles to Boston. Equality and Diversity Lyft recognizes the importance of equality and diversity both within its workplace and the ridesharing community, along with an environment that embraces all backgrounds and genders. We believe that diverse perspectives are critical in shaping the direction, mission, vision, and values of our company to continue supporting our diverse community of drivers and passengers. We are proud that over 50% of the driver community is made up of racial minorities and 30% is female. Climate Commitment Announced in April 2018, Lyft has taken action to immediately offset the carbon emissions for all rides globally. This is a multi-million dollar investment and makes Lyft one of the top voluntary purchasers of carbon offsets in the world. In year one, Lyft anticipates offsetting over a million metric tons of carbon, equivalent to planting tens of millions of trees or taking hundreds of thousands of cars off the road. Lyft s investment and impact will continue to grow as the company does. This effort also ensures that Lyft is only supporting emission reductions that are new and would not have happened but for Lyft s investment. The majority of these projects will be in close proximity to our largest markets, and all projects will be US-based. 5

6 Lyft in San Francisco Since our launch in 2012, Lyft has worked to help sustain a car-ownership free and shared-rides lifestyle for San Francisco residents. Below is an overview of some of the quantitative results of Lyft s impact on access to transit, adoption of shared rides and expanded mobility. Connecting to Transit One in three passengers (34%) in the San Francisco region uses Lyft to connect to public transportation, and nearly half (45%) have used Lyft to get around when public transit does not operate. Encouraging Shared Rides Lyft Line has provided tens of millions of low cost, shared rides in San Francisco. Approximately 40% of Lyft rides in San Francisco are shared modes, which increase vehicle occupancy per trip by matching passengers in real time, and decreases vehicle miles travelled per trip. The success in shared trip-making in San Francisco has led Lyft to set a platform wide goal of shared rides accounting for 50% of all trips on the Lyft platform by the end of Enhancing Community Mobility for all One in three passengers (34%) using Lyft in the San Francisco region indicate household income below the San Francisco Area Median Income. Additionally, one in three (37%) Lyft rides in San Francisco start or end in census tracts qualified for the Low Income Housing Tax Credit. One in twenty passengers (5%) using Lyft in the San Francisco region is living with a disability and 75% say Lyft has increased their mobility. Nearly half (46%) of passengers using Lyft in the San Francisco region identify with a minority group. 6

7 History of Collaboration in SF Over the years, Lyft has engaged with local agencies to help address issues that have arisen around shared mobility as our services have grown to service millions of rides in and around the City and County of San Francisco. We have helped manage passenger pick-ups and drop-offs at major events in San Francisco including Outside Lands and Dreamforce, and in high-traffic areas including AT&T Park, and the California Pacific Medical Center. To help accommodate the City s building boom, we have worked with City partners to redirect passengers to pick-up locations clear of major construction zones like the Van Ness BRT alignment. In 2015, in solidarity with the City s Vision Zero goals, we voluntarily prohibited pick-ups and drop-offs on Market Street as part of the Safer Market Street initiative. In June 2016, after winning the Just Transit SF grant, we worked with Livable City and the SFMTA to introduce a dedicated pick-up spot at the 4th and King Caltrain Station. Currently, we are also using our geofencing technology on Valencia Street to help reduce conflict between rideshare users and bicyclists, in partnership with the SFMTA as they begin a comprehensive curb access management plan for the corridor. Beyond working to solve day-to-day operational issues, the Lyft team has also worked to support long range planning initiatives, including working closely with the San Francisco Planning Department as a task force member on their ConnectSF vision and supporting the San Francisco County Transportation Authority s Emerging Mobility Services and Technologies framework. We would look to deepen our relationships with local agencies and community organizations with the introduction of scooters into our network - engaging local merchants and agencies in the consideration of mobility hubs, investing in infrastructure to improve the alternative transport travel experience around the City, and developing equitable access programs in concert with local non-profits and community groups. 7

8 A. PRICING STRUCTURE Description of pricing structure including low-income and other discounted customer plans, including cash payment A1. Base Pricing Below is the proposed pricing schedule that Lyft would use at the outset of the pilot period. Our schedule consists of a base fare and a per minute fee. Lyft s offering also includes a small reservation fee that will allow users to book and hold a scooter for rental for up to ten minutes. This novel reservation feature will provide consumers assurance that their scooter won t disappear as they walk to their vehicle. Our basic fare package also includes an out of service area violation fee in order to encourage and enforce compliance with the program. Finally, Lyft will also implement a dynamic discounting system that promotes multi-modal trips, helps rebalance the network to increase service quality, and fosters parking compliance. PROPOSED PRICING STRUCTURE Type Proposed Rate Details Unlock Fee $1 Base Fare of $1 per trip on a Lyft Scooter. Usage Rate $0.15 per minute Per-minute rate initiating from time of unlock until scooter is parked, locked and released to the network. *Users will be able to lock the scooter and put it in standby mode in order for them to go off the scooter temporarily while still being charged the per-minute rate Out of Service Area Penalty Distance Based Up to $100 Ride within the lines! If a scooter is left outside the service area we will reserve the right to charge the Rider a Service Fee of up to $100 depending on the distance of the violation. Reservation Fee $0.15 per minute Users will be able to reserve a scooter for up to 10 minutes in order to ensure the scooter isn t taken as they walk to their vehicle. Ride Discounts 0-100% Lyft will use a broad set of incentives (discussed throughout application) to encourage users to ride safely, link with public transit, park in preferred areas, and reposition scooters to areas in need of supply. 8

9 A2. Ensuring Equitable Access If shared scooters are to truly add value to the transportation network in San Francisco, they must serve a diverse group of travelers. Lyft s scooter pilot will launch with a strong equity program that addresses affordability concerns as well as structural barriers to scooter use, and we intend to work hand-in-hand with community partners to ensure that equitable access is core component of our operational approach. Most notably, we are proud to be finalizing a partnership with TransForm, a leader in building equitable shared mobility networks for Bay Area communities. Below we have laid out a series of discount programs that we would plan to offer during our pilot to meet expected demand and also address SFMTA s ridership priorities. A2.1 UpLyft Community Pass Low income discount program Research has shown that when it comes to using public bike share, cost can serve as a barrier to low and moderate income communities. Low-income costs plans have been an important step in broadening bike share riderships, and greater impacts have been realized when low to moderate income cost plans are coupled with strong community partnerships and outreach. Lyft s goal is to replicate the success of the Ford GoBike Bike Share for All program. Lyft s low-income discount program, the UpLyft Community Pass, will cost $5 per year and includes unlimited free 30 minute rides within Lyft s proposed service zone. Access is available to Bay Area residents ages 18 and older who qualify for Calfresh, SFMTA (Low Income) Lifeline Passes or PG&E CARE utility discount. Qualifying residents can sign up on Lyft s website or in-person at select locations. We are exploring how cash payments could also be accepted through our community partnerships program, and would allow individuals to purchase coupon vouchers with unique codes to unlock scooters. In order to ensure that we make the UpLyft Community Pass program available to as many San Francisco residents as possible, Lyft has begun conversations with TransForm about how to best develop a robust outreach strategy. This strategy is built on engaging and taking direction from trusted leaders who are accountable to communities that have too often been left out of planning. Our community engagement strategy will have several key objectives: Ensure socioeconomic diversity, striving towards ridership demographics that reflect the makeup of the local communities we serve Increase first and last mile connectivity in transit-poor communities Reduce congestion, greenhouse gas emissions, and vehicle miles traveled within San Francisco With these goals in mind, our approach will be to: Reach out, listen to, partner with, and respond to what the community says they need Meet the community where they are, and seek guidance from a group of representatives from traditionally underrepresented communities Create culturally competent marketing tools A2.2 Serving Unbanked Populations New mobility options have tremendous potential to improve regional mobility, but only if they are an option for every San Francisco resident. Lyft has enabled payment solutions to ensure that transit agencies that utilize Lyft can meet Title VI requirements to provide unbanked passengers access to the Lyft network. For passengers without a credit card or checking account, Lyft will work with community partners to allow individuals to purchase coupon vouchers with cash. Additionally, rides can be paid for using prepaid debit cards. Pre-paid debit cards can be purchased at most grocery store, convenience store and pharmacy chains including CVS, Walgreens, Kroger, 7-Eleven, etc. 9

10 A2.3 Serving Non-Smartphone Users We will support customers who do not have access to a smartphone. We will support signup via the web and unlocking/locking and using our scooters via SMS text messaging that all basic cell phones support. A2.4 Serving Multiple Languages. We will support Spanish and Chinese speakers via a localized website on lyft.com and online help. We will work to make the app experience equally accessible to English, Spanish, and Chinese speakers, as well as offer Lyft support in both English and Spanish. A3. Transit Zone Discounts Lyft believes scooter networks hold promise as a key first-last mile connection solution to bridge the gap between San Francisco s core rail and bus networks and a traveler s final destination. To support higher transit utilization, Lyft will offer discounted transit zones that will offer users up to a 100% discount on rides that start or end at designated transit stops such as MUNI, BART, and CalTrain. A4. Student Discount Program Lyft currently partners with UCSF on a Guaranteed Ride Program, which is a subsidized commute program that services ~3,000 students. Every month, UCSF students receive a stipend that allows them to commute between UCSF s main SF campuses (Parnassus, Laurel Heights, Mission Bay, Zuckerberg General, and Mount Zion) Monday - Sunday during the hours 11pm - 3am. Upon launching our scooter program, we aim to add scooters to the Guaranteed Ride program providing thousands of local students access to discounted rides for their commuting needs. Upon successful piloting, Lyft would intend to expand this program with additional universities across the city. A5. Frequent User Stored Credit Account Frequent users will have the option to buy reduced price stored credit (i.e. pay $50 to get $60 in credit). This will allow commuters who intend to use the service frequently to have an additional discount on-top of the normal pricing scheme. Lyft would also like to explore with SFMTA whether it would be desirable to provide special discounted stored credit options to individuals who hold M and A monthly passes. 10

11 B. SCOOTER AVAILABILITY AND SERVICE AREA B1. Hours of operation Lyft s initial hours of operation will vary depending on the time of year in order to offer scooter availability from approximately 2 hours before sunrise until 2 hours after sunset. Proposed Winter Hours (October - February): 5 AM - 8 PM Proposed Summer Hours (March - September): 4 AM - 10 PM This initial operating plan is flexible, as we would work with SFMTA to modify hours based on the City s preferences. As our hardware, technology, and operations evolve we will periodically revisit these operating hours. B2. Storage of scooters during non-operational hours Lyft Scooters will be collected from the community daily and taken to a central warehouse (Lyft s Scooter Operations Facility), which will be staffed by the Lyft e-scooter team outlined in Section F. Every evening each scooter will be visually inspected by a trained Lyft operations team member, any necessary repairs will be made, and the scooters will be fully charged. Lyft s Scooter Operations Facility will serve as the charging and maintenance facility as well as a customer service center for community members looking to learn more about scooter usage and safety. B3. Proposed fleet size and service area at launch Provide Map of Proposed Service Area. Would your deployment area change depending on the number of scooters you are permitted for? Applicants should bear in mind that the Pilot Program provides for a maximum of 1250 scooters total in San Francisco in the first six months and 2500 total in the second six months of the pilot. Lyft is requesting a permit for 500 scooters at launch growing to 1,000 scooters during the second 6 months of the pilot program. We are willing to work with the SFMTA to adjust these numbers and service area geographies based on your expertise and the trip demand/ utilization realized by our network. Knowing the pitfalls of bike share around equity and inclusion, Lyft started its service design process with consideration of MTC identified Communities of Concern. The Lyft team also considered population density, trip density, transit access, and potential for traffic reduction as key location drivers. Finally, we aimed to avoid hills given the limitations of current electric scooter technology. While Lyft s proposed service area may look similar to other applicants, we are uniquely positioned to deliver optimal service and replace the maximum number of vehicle miles traveled within the service area with scooter trips. Lyft s use of its historical and real-time trip & traffic data has enabled us to develop distribution and rebalancing models that will place scooters where they can best help users avoid congestion and facilitate quicker access to transit. With strategic and dynamic placement of scooters where they are needed most, Lyft will be able to provide the greatest benefit to the rider in time-saved, and to the community through reduced congestion. 11

12 Below are maps highlighting our proposed service area during Phase I and II of the Pilot program. 500 scooter service area vehicles Phase I (Months 1-6) For Phase I of the pilot Lyft proposes covering all communities east of Franklin and South of Broadway to areas North of UCSF Mission Bay. This proposed service area will help users travel through the Union Square, Tenderloin and FiDi corridors where traffic comes to a standstill during commute hours. Placing scooters in this zone will help users better access transit and alleviate existing congestion in the area. Additionally, years of bike share service and research have led to some documented best practices that we have also applied to our proposed service area. While planning around shared-use scooters is a new frontier, the Institute for Transportation and Development Policy (ITDP) has published research around bike share (docked and dockless) that points to the importance of creating a strong biketo-resident ratio to ensure convenience and usage. Our initial deployment area is geographically concentrated to align with these guidelines. In addition to combating congestion and a high scooter-to-resident ratio, this initial proposed area was selected due to the high number of communities of concern that the service area covers. The proposed service area provides a new mobility option to ~41% of households within the communities of concerns. 12

13 1000 scooter service area 2. 1,000 vehicles Phase II (Months 6-12) During Phase II of the pilot, expanding our geographic service zone will allow us to serve a larger number of San Francisco residents. With the opportunity to have 1,000 vehicles, we can better address the transportation needs of Communities of Concern and do a better job of meeting first/last mile trip demand. Having more scooters on the road will allow for a bigger replacement of a much wider variety of vehicle trips especially on weekends. This larger proposed will stretch to the majority of areas East of Golden Gate Park and includes Hunter s Point. Throughout the pilot, our main operational objective will be to ensure equitable distribution of scooters across the pilot neighborhoods, to mitigate commute patterns, as well as ensure scooter availability within Communities of Concern. We are eager to work with the SFMTA to ensure that we learn from usage data and we would be willing to discuss fleet modifications like those being proposed in Los Angeles, whereby additional vehicles (ie above and beyond the cap) are supplied in communities of concern to work against trip patterns that might undercut equity goals. 13

14 B4. How We Chose Our Proposed Service Area How many scooters would you deploy in different portions of the service area, including disadvantaged communities? We took great care to ensure that our proposed geographies for both phases of the pilot will serve Communities of Concern as well as help serve high-density first/last-mile transit corridors. 1. Addressing the needs of Communities of Concern We started with a focus on MTC identified Communities of Concern within the San Francisco neighborhoods. The Service Area zones we developed with the intent of serving at least 60% of communities of concern with a 1,000 scooter deployment, taking into account limitations with regards to topography and our commitment to also serving high congestion corridors. We ve included again the maps below, which present our two proposed service areas overlayed on top of San Francisco s 2018 Communities of Concern census tract map. Under our desired year-end service plan of 1,000 scooters, we would be able to reach 36 of the 54 census tracts of concern - or 66% of identified communities - within the City of San Francisco. In addition, those 36 census tracts served by our 1,000 scooter service plan account for 74% of all SF households within Communities of Concern. 14

15 2. Alleviating Congestion with a Sustainable Transport Alternative In tackling traffic reduction, Lyft aimed to create Service Area offerings that address some of the most congested corridors in the San Francisco community, where commuters are trying to access major rapid transit stations (such as MUNI, BART and Caltrain) but are stuck in traffic. Below are two graphs of congested corridors as identified by travel speeds of vehicles in Lyft s core network during the AM and PM peak commute hours. Lyft s proposed 500-1,000 scooter operations aim to address these congestion hotspots and provide short-trip users with a car-free commuting alternative to accessing major transit hubs and places of employment. Morning peak traffic Afternoon peak traffic On an ongoing basis, Lyft would utilize traffic flow data like the type displayed above to inform its scooter rebalancing efforts and its real-time rebalancing incentive structure in an effort to deliver the most congestion reduction per scooter. B5. Describe methods for deploying and redistributing scooters B5.1 Rebalancing Methods Lyft will use a proprietary backend fleet management tool to track the location of scooters in need of repositioning, recharging, or replacement to maximize fleet availability and quality. As imbalances in equipment arise, scooter charge is depleted, and usage violations occur, Lyft s software will deploy Lyft s Scooter Fleet Management team to redistribute or replace its fleet. Lyft s Scooter Fleet Management team will be comprised of employees who are trained to inspect and test scooter functionality in the field. Scooters will be assessed in the field to determine if they need to be repaired or returned to the warehouse for inspection and charging. If a scooter is removed from service, it will be replaced immediately with a fully functional and charged scooter. 15

16 B5.2 Rebalancing and Collection Fleet Lyft will use a variety of means to redistribute scooters with the intent of both maximizing service availability and minimizing the VMTs and GHGs of redistribution. Lyft will utilize a combination of cyclists with trailers, electric bike rangers, and vans to redistribute vehicles. The Lyft rebalancing fleet team will consist of the following: Cyclists with Trailers. To minimize the GHG emissions and VMT, Lyft intends to use cyclists with trailers for distribution, pickup, and rebalancing of scooters. We want our operations team to add value to the neighborhoods in which they work by providing low-impact trips and personal interactions and service. Operations trips by bike during peak periods will also be able to more quickly to respond to issues and community questions. Electric Bike Rangers. Electric bicycle rangers will allow the Lyft team to quickly pick up and clear blockages or damaged scooters during congested time periods without creating new vehicle trips. Distribution Vans. Lyft will utilize cargo vans that will mainly be used for early morning scooter distribution and late evening pickups. We will prioritize efficiency using Lyft s existing routing algorithms to minimize unnecessary VMT from van trips. Lyft will also purchase carbon offsets for all VMT as part of its existing commitment to be carbon-neutral. 16

17 B6. Would your service area apply to where users are allowed to deposit scooters? Our service area will also apply to the deposit of scooters. If an individual takes a scooter outside of the service area, they will be notified via the app and asked to return it to the service area or pay an out of service area fee of up to $100 based on distance from the service area. Customers that repeatedly violate the user terms of the service area will be receive a warning and if violations continue may be suspended from the program. In addition, we will have in-app notifications to suggest optimal locations to park the scooter within the service area so that they will be placed in safe, less-congested areas and be conducive to last mile support. 17

18 C. PLAN FOR SAFE RIDING AND STORAGE OF SCOOTERS C1. Proposed approach to ensure compliance with laws Lyft has developed a robust suite of technology and operational approaches to inform our riders about the compliance rules of riding a scooter in San Francisco. From the need to wear a helmet and requirement not to ride on the sidewalk, to proper parking etiquette - Lyft has built an engaging safety and compliance plan informed by our years of experience building strong community values across the millions of drivers and passengers currently using the Lyft platform. Below we walk through each of our operational and technology approaches to ensuring safety and compliance, as well as the unique investments we are prepared to make to forge new relationships and drive additional financial support behind alternative transport. C2. Describe any education, incentives, training, scooter modifications, notification systems, infrastructure, etc. you propose. C2.1 SCOOTER SAFETY AND EDUCATION Promoting and ensuring safety throughout our multimodal platform is a top priority for Lyft. As an organization we will expand upon our existing suite of safety offerings - including a 24/7 critical response line and a share your ride feature - to include scooter specific education and safety features. Below we provide an overview of our safety and education programs: C2.1.1 CORE LYFT SAFETY FEATURES LYFT HELP AND CRITICAL RESPONSE LINE (24/7) Our Trust & Safety team is available around the clock to support Lyft users. A Help Center agent is available 24 hours a day, 7 days a week and responds to any accidents, safety incidents, and citations that may occur through the scooter program. The help center can be accessed through the Lyft App at any time through our report an issue feature. SHARE YOUR TRIP Our app allows riders to share their current location and ETAs with friends and families. Riders simply choose a recipient from their contacts, and Lyft will send a text message with a link providing information regarding the rider s location and arrival time. In addition, friends and family will receive a confirmation text when the rider arrives at their final destination. 18

19 ONLINE HELP CENTER OF FAQS Lyft s Support team manages an online Help Center ( with how-tos and responses to frequently asked questions, as well as a robust contact form so the Lyft Customer Experience team can process and respond to individual issues that may arise. Depending on the support need, both phone and support are available in the Help Center. C2.2 EXPANDED SCOOTER SAFETY OFFERINGS In addition to the core Lyft safety programs discussed above that serve the entire Lyft mobility network, Lyft has added the following additional features to ensure the safety of our scooter passengers: IN-APP SCOOTER SAFETY AND ETIQUETTE TRAINING. Learning how to use a scooter is critical to the safety of both the scooter rider as well as the greater community they share our streets and sidewalks with. Lyft has developed a comprehensive onboarding flow that introduces passengers to scooter operations, required personal safety measures (helmets), as well required etiquette for sharing the roadway both when operating and parking the vehicle. FEEDBACK ON EVERY RIDE Scooter users will be able to receive support and provide feedback on equipment experience at any point during the ride. This will enable the Lyft team to get an accurate real-time read on rider experiences as well as the condition of scooters in the field. Scooters flagged by users with mechanical, battery, or safety issues will be collected and replaced by our operations team. ON-BOARD SAFETY FEATURES At the outset of the program, Lyft has elected to use a combination of Xiaomi M365 and Ninebot Segway ES2/ES4 scooters in our fleet. These scooters were selected due to their quality safety features including, reflective markings, lights on the front, back, and sides as well as a horn. We will be testing these scooter models at the outset of the program to evaluate their long term reliability, durability, and desirability based on user feedback. Over time, we aim to move toward a uniform fleet based on performance and supplier responsibility considerations outlined in Section E3 below. FREE HELMETS To promote safety and encourage the required use of helmets, Lyft will make free helmets available to active riders on our mobile app, as well as by request at our operations facility. We will also include information about helmet use in the new rider safety prompts required during onboarding. 19

20 DISPLAYING BIKE LANES IN-APP To help users identify the safest travel corridors for riding scooters, Lyft will prominently display all bike lanes within the Lyft App. This feature will encourage passengers to travel down safer corridors, which should lead to less sidewalk travel violations. LOOK FOR CYCLIST & SCOOTER STICKERS Lyft will provide look for cyclist & scooter stickers for use on passenger vehicle doors within the core Lyft network. The aim of this introduction is to encourage better visibility of all users on the road and reduce conflicts such as dooring. Bike Lanes Highlighted in App. Look for Bikes/Scooters Concept Sticker 20

21 ESTABLISHING MERCHANT MOBILITY HUBS ALONG COMMERCIAL CORRIDORS The built environment is an important way to encourage good rider behavior, particularly as it relates to scooter parking compliance and etiquette. As is referenced in greater detail in Section G, Lyft will be working in partnership with San Francisco Merchants to build strong partnerships with local merchants during the pilot period. More specifically, we will look to partner with merchants to create preferred parking zones in the furniture zone along commercial corridors. As is evidenced through the successful parklet and bike corral programs, more foot traffic and better place-making along commercial corridors is an amenity for local merchants. Furthermore, adding shared mobility parking at intersections can work hand-in-hand with Vision Zero goals to daylight intersections and improve pedestrian safety in crosswalks. We plan to work hand-in-hand with local merchants and community stakeholders, and in partnership with the SFMTA, to highlight potential locations for new mobility hubs that provide dedicated space for scooter parking, and create a draw for local foot traffic. Planters and benches could eventually become enhancements for mobility parking hubs. If sited along protected bike lanes, mobility hubs can simultaneously enhance the transportation experience in commercial districts, and also encourage visits to local businesses. Lyft would be eager to speak in greater detail with the SFMTA about how we could support the development of designated scooter parking that also enhances the local needs of merchants. Above is a concept image of what mobility hubs could look like along commercial corridors. 21

22 C3. Describe how you would monitor compliance, including any technology innovations that allow monitoring, and how you would address users who are noncompliant. Lyft s Scooter system will implement a variety of technology solutions to encourage compliance as well as track non-compliant events. These technology solutions will enable us to quickly identify issues that arise around non-compliant and nuisance parking events, service area violations, and fallen scooters: Park and Pic We will periodically ask users to submit a photo of where they locked their scooter. Tilt sensors Sensors within the scooter will be tracked to determine if a scooter has fallen and could be blocking a sidewalk or pathway. We will message users when we detect that the scooter has tipped <1 min after they locked it and ask that they assist with ensuring the vehicle is properly parked. Points system Aside from our dynamic pricing to promote good use, our product will feature a user points system, where users will be able to gain points by providing photos of where they left the scooter (and if it s well positioned), drive on streets with bike lanes, rebalance the network and frequently use the service from Transit hubs. Virtual parking The Lyft app will highlight geofenced preferred parking areas around the City to encourage parking in accordance with parking regulations. Lyft will work with Merchants and the City to identify such spots. Strike policy against non-compliant users Based on the feedback we will get about valid parking (either by our operation team, the City, or provided by other users) we will identify users whose scooters frequently flagged as non-compliant and reserve the right to suspend their use of their platform. C4. Describe how you would phase in additional measures if your initial approach does not achieve desired levels of compliance. We believe the compliance program outlined above will significantly reduce violation and non-compliance events from scooter passengers - inclusive of preventing repeat offenders from accessing our scooters. If our approach does not achieve desired levels of compliance, Lyft will work closely with the City to jointly develop operations, software, and hardware solutions to encourage safe, compliant riding and parking of scooters. 22

23 C5. Tethering/Locking Pilot. The SFMTA is potentially interested in a tethering/locking pilot. Describe opportunities to consider a tether or locking mechanism for the scooters to be secured to fixed objects and how much notice would be needed in order to deploy such a program if determined necessary by the SFMTA. We see the possible benefits of adding a tethering or locking mechanism to our shared scooters as a means to help manage parking behavior. We have already begun exploring this solution and expect that we would need approximately 3 months notice to pilot the technology effectively with the SFMTA. Learnings from the pilot program could be integrated into Lyft s product development cycle, enabling deployment of a scooter with built-in locking capability. In addition to exploring a tethering/locking solution, we are also interested in supporting the SFMTA s ability to scale implementation of bike parking, both in terms of racks and on-street bike corrals, as a means to create clear, designated space for scooter parking. As noted in Section C.2.3, we see the value of creating a network of on-street mobility hubs that can address the dual aims of providing parking and also adding value for merchants along commercial corridors. In residential settings, mobility hubs can also serve as an equitable parking solution for a larger number of residents than a single car parking spot can. If the goal of a tethering/locking pilot it to discourage bad parking behavior, we see the built environment as an equally important long term investment. We would be eager to speak in greater detail with SFMTA about the possibility for partnership. C6. How will you ensure customers have valid driver s licenses? When a user first tries to unlock a scooter via the app, the app will prompt them to confirm they have a valid Driver license and will require a picture of the DL for verification purposes. Lyft has an existing solution to verify users Driver Licenses within our Driver app and we will utilize similar capabilities for our scooter service. 23

24 D. SCOOTER RECHARGING PLAN D1. Describe how scooters will be recharged Lyft scooters will be charged at Lyft s central Scooter Operations Facility. Overnight Charging During the pilot, all scooters will be collected and fully recharged each night at the Lyft Scooter Operations Facility. Our Lyft operations team members will inspect and run diagnostics on any scooters that were reported by users as having battery issues, as well as implement protocols for identifying and replacing batteries that have reached suboptimal points on their efficiency curves by monitoring voltage, charge cycles, and distance traveled per charge. Daytime Charging We will receive real-time charge level information through our operations tool that will flag any scooter charge level that falls below an acceptable level and/or has been reported as having low battery by a user. These scooters will be picked up, inspected, and if necessary replaced by our operations team with a fully charged scooter. The low-battery scooter will be returned to the Operations facility for recharging. D2. How will you know when a scooter needs to be recharged? Lyft receives a real-time feed of charge level via our operations tool. Our initial heuristic for determining if a scooter should be taken out of service and replaced with a fully charged scooter will be scooters whose charge level is insufficient to make it from one end of our service area to the other. As more data is collected on real-world battery performance and trip lengths, we will adjust our charge replacement levels to minimize the required number of replacements and thus VMT for replacements and recharging. D3. Will independent contractors be used to charge scooters? If so, describe the incentive structure for charging scooters and any information provided to contractors concerning safe charging practices. Lyft will not be using independent contractors for charging, repositioning, or repair of scooters during this pilot. We will employ a Lyft Scooter Operations team that will be responsible for distribution, repositioning, recharging, and repair of all Lyft scooters. D4. How will the permittee minimize potential negative impacts associated with practices related to collecting, redistributing, and recharging scooters? Lyft will seek to minimize VMT and carbon emissions from distributing, collecting, repositioning, and recharging scooters through the following means: Optimizing initial placement. Lyft is uniquely positioned to optimize scooter placement to replace trips taken by cars today using real-time and historical trip and traffic data. Positioning and charge level forecasting. Lyft will use its advanced forecasting systems and historical trips data to predict where our vehicles will be positioned at different points during the day and their expected charge levels. This will enable us to more efficiently dispatch our Operations team to batch vehicle pickups and replacements to maximize service levels while minimizing VMT. Lyft routing algorithms for vehicles. Lyft has years of experience in matching riders together to reduce VMT per trip delivered. We will use our routing engine to ensure that we match and sequence pickups to the right redistribution vehicles with the 24

25 objective of minimizing VMT while maximizing our network rideability score. Human and electric-powered vehicles. Lyft will use cyclists with trailers and electric bike rangers to distribute, collect, reposition, and replace in highly congested areas to reduce idle vehicle time in traffic. User-facing redistribution price incentives. Lyft will use its forecasting systems to identify scooters that can be more efficiently repositioned by users rather than by redistribution vehicles. To rebalance supply efficiently, we will provide discounted trips to users if they end a ride in areas in need of additional scooter supply, or end their ride at designated collection points at the end of the operating day. D5. Will the permittee document new vehicle miles generated by collecting, redistributing and charging activities? Lyft will track the VMT of all vans and report monthly to the SFMTA. In addition, Lyft will track and report the percent of scooters distributed and repositioned by vans versus bikes, electric vehicles, and users. 25

26 E. Maintenance, Cleaning and Zero Waste Plan E1. How will you know when a scooter needs maintenance? Lyft will utilize multiple redundancies to identify any scooter needing maintenance: Daily visual inspection by Lyft Scooter Team. Lyft s Scooter Operations Associates will visually inspect each scooter during collection at the end of each day for both cleanliness and operability. Monthly multi-point inspection and diagnostic test. Every month each scooter will undergo a preventative maintenance inspection and sensor diagnostic test by a trained mechanic. User ability to report damaged or broken scooters. The Lyft app provides users the ability to report mechanical or operational issues with their scooter at any point during their ride. Onboard diagnostics. Lyft s scooters have a variety of sensors to monitor scooter performance (such as battery health) and flag scooters operating below minimum performance thresholds. E2. Maintenance Approach Describe approach to maintenance, cleaning, and repair of scooters, including scooter and battery lifespan Lyft will ensure it always maintains a fully operable and reliable fleet by adhering to rigorous maintenance standards and industryleading hardware monitoring approaches. Maintenance and Repair Lyft will employ trained mechanics to service our scooter fleet. These mechanics will have direct lines of communication to the Lyft hardware team and suppliers to receive maintenance guidelines, and provide field reports on common hardware issues. All vehicle maintenance events will be tracked in Lyft s operations tool on an individual scooter and part basis, allowing for easy identification of trends and development of real-world serviceable life metrics. Cleaning Lyft scooters will be visually inspected daily and will be required to adhere to a minimum cleanliness standard prior to being redeployed. The Lyft Operations team will clean and refurbish scooters that fall below our cleanliness threshold. Scooter and Battery Lifespan Lyft s operations tool will individually track miles operated by each scooter, allowing preventative maintenance for typical wear components such as brakes and tires. Preventive maintenance estimates will continuously improve based on history created during the pilot. Sensor data indicating a potential tip or fall will be tracked to monitor usage that may shorten the lifespan of scooter. Charge state and historical record of charge cycles will be tracked to estimate battery lifespan remaining compared to an independently generated battery lifetime model. 26

27 E3. Zero Waste and Producer Responsibility Policies Describe how you will comply with the City s zero waste and producer responsibility policies, including taking responsibility for the scooters throughout their life cycles by properly managing hazardous components including batteries, reducing the need for new scooters through repair, redistributing for reuse, and recycling or otherwise properly disposing of all component parts. Enhancing the environmental sustainability of our transportation network is core component of Lyft s transportation vision. To meet both the City s and Lyft s commitment to climate action, zero waste and producer responsibility goals, the Lyft Scooter team will take the following actions. Offset the Carbon Impact of every Scooter Ride In 2017, Lyft was one of the first companies to join the We Are Still In movement and pledged its commitment to the Paris Climate Accord. Shortly thereafter, Lyft outlined its company Climate Impact Goals, making a commitment to address the threat posed by global climate change. In April 2018, Lyft announced that all rides will be carbon-neutral going forward, making the company one of the top 10 largest voluntary purchasers of carbon offsets globally. Our proposed scooter operation will be 100% electric-powered, and we will charge the scooters using CleanPowerSF s 100% renewable SuperGreen product, so that all scooter rides are carbon-free. Draft Producer Responsibility and Zero Waste Approach Addressing the greenhouse gas emissions of the transportation trips we facilitate is but one aspect of environmental responsibility. Equally important are the efforts we can make to address waste reduction, reuse, and producer responsibility. Lyft supports the City s zero waste goal and will work with the City to ensure that our scooters and their components including hazardous materials such as batteries are not discarded in landfills or incinerated; but rather reused, repaired, refurbished, and recycled. We will achieve this by actively managing our scooters throughout their product lifecycle. Supplier Engagement and Supplier Responsibility Selection Criteria During the design phase, we will work with our suppliers to design scooters following the principles of cradle to cradle and the circular economy, rather than for once-through use. For example, scooters should be designed so that worn-out parts are easy to remove and replace, rather than having to replace the entire scooter when a single part is worn out. Scooters should also be designed for producer responsibility, so that when they do reach the end of their life they can be taken back by the producer, easily dismantled, and their waste streams separated for appropriate re-use or recycling of parts and materials (including safe recycling or disposal of hazardous materials). We do note that today, no scooter supplier currently provides a perfect product designed to precisely meet all of these principals. Moving forward, we will make supplier responsibility a selection criterion in our vendor selection process, and will work with our suppliers to incorporate these principles into both scooter design and the development of responsible take-back programs. Operations and Maintenance Approach During the use phase, we will reduce the need for new scooters and ensure that end-of-life is deferred for as long as practicable through repair and replacement of worn-out parts. When parts require replacement, we will ensure that old parts are either refurbished and re-used in secondary applications, or disposed of in a responsible manner. For example, secondary uses for electric vehicle batteries are becoming better established, and we would seek to reuse our scooter batteries in a similar fashion. For those batteries that could not be reused, we would contract with one of the City s certified hazardous waste haulers to recycle or dispose of used batteries when they have reached the end of their life, and replace them with new or refurbished batteries so that the scooter can remain in use. Take-back programs During the end-of-life phase, as mentioned above, we will engage with our supply chain to develop responsible take-back programs, following circular economy principles. In the meantime as those programs are being developed, we will establish our own safe storage and/or dismantling programs, to ensure that as many components of the scooter as possible are reused in other applications or their materials recycled, and that hazardous waste (such as batteries) are reused, recycled, or disposed of in a responsible manner. 27

28 Finally, in March 2018 Lyft hired it first Director of Sustainability, Sam Arons, who has over 10 years of experience in corporate sustainability program development and execution. Sam is a critical member of our Scooter Program Advisory team (Bio in Section H below) and will lead our ongoing efforts to reduce the entire Lyft network s climate impact as well as implement our Scooter Producer Responsibility and Zero Waste programs. E4. What fleet size is needed to maintain a given number of active scooters? At the outset of the program, Lyft plans to maintain a total fleet size that is 50% larger than the active fleet in the field. Total fleet size is based on our expectations around the fleet percentage that will be out of service for charging and repair at any given moment, as well as a vehicle buffer to ensure that we are able to quickly meet any unforeseen circumstances and meet the peak needs of high demand days. For each service level outlined in Section B.3 above, Lyft proposes to start with the following total fleet size: 500 Active Vehicles: Total Fleet size of 750 scooters 1000 Active Vehicles: Total Fleet size of 1,500 scooters Total fleet sizes may be adjusted over time as we learn more about in-field utilization and out of service ratios for charging and repairs given local usage. 28

29 F. Hiring and Labor Plan F1. Staff Planning Describe the staffing plan, including hired staff and contractors, for operation and maintenance of your scooter share program The Lyft Scooter Implementation and Management team as well as our Local Operations team staffing plan are outlined below. Lyft will utilize a full-time team to manage and conduct operations. This will enable Lyft to maintain the highest standards of fleet quality, reliability, and safety. F1.1 LOCAL SCOOTER OPERATIONS TEAM Lyft s San Francisco scooter operations will be led by: VIPUL PATEL Director of Operations Vipul joined Lyft in April Until recently, Vipul served as General Manager of Lyft New York City, leading all aspects of the company s local operations including driver and passenger growth, operations strategy, recruiting and marketing. Vipul joined Lyft from InVision, where he served as Chief Operating Officer overseeing the company s operations through massive scaling and multiple rounds of fundraising. Prior to InVision, Vipul was the Director of Strategy and Analysis at Foursquare responsible for user acquisition, growth strategy, analytics, product development, and partnerships. He received his JD from Harvard Law School and holds his BA in Economics from the University of Chicago. DAVID KUNST Northern California General Manager Dave oversees driver and passenger acquisition, market growth, and strategic direction. Dave graduated from Harvard with a bachelors in Economics and has 10 years of experience in technology and operations. He s been leading the Northern California markets at Lyft over the last two years. Lyft will build out a local market operations team consisting of the following team members: Market Operations Manager. This operations leader will work closely with the City and Lyft s technology teams to maximize scooter usage and serve the most possible riders and communities while delivering a reliable and safe experience for all users. She or he will oversee all distribution, rebalancing, repair, and charging operations, and ensure compliance with all regulations. 3 Full Time Mechanics per 500 active scooters. Lyft will hire trained mechanics to inspect and service the fleet and ensure all active scooters are fully functional, reliable, and safe. These mechanics will work closely with Lyft s hardware team and vendors to continuously improve the durability of scooter hardware. 15 Full Time Operations Associates per 500 active scooters. Lyft will employ a trained team of Operations Associates to distribute, reposition, pickup, and charge scooters. These Associates will respond to any issues reported by users or the City and ensure timely action is taken. The substantial majority of our San Francisco scooter operations team will be new hires from the San Francisco area. Training for these new hires is discussed further below. 29

30 F2. Hiring Plan Describe how your hiring plan will comply with local laws and best practices regarding equal opportunity, local hiring, and fair wages. Describe how you will approach transparency with any contractors related to hourly rate and net of job related expenses A key differentiator with Lyft s scooter plan is that we intend to hire w-2 employees to staff and grow our San Francisco scooter business. Equal opportunity and fair wages for employees are central tenants to Lyft s culture, which is why we ve publicly committed to annual pay equity audits and annual diversity audits amongst our employees, and actively seek a diverse workforce through diverse recruiting channels and outreach to and support of diverse communities. We are also proud of our strong anti-discrimination and antiharassment policies, and our employee resource groups (ERGs), all of which advance equal opportunity and fair wages. Lyft will comply with all applicable federal, state and local laws with respect to its hiring and employment practices. F3. Job Training Will you provide skills training for potential staff and contractors? Yes. Our goal is to create great jobs with a clear career path in this exciting new part of Lyft s business. Given the unique nature of the job for mechanics and rebalancers, we are in the process of developing tailored onboarding and training materials for Lyft Scooter employees. Safety will be central to skills training, as well as developing skills for job advancement at Lyft. 30

31 G. Community Outreach Plan What community outreach have you done or would you plan to do with stakeholder groups, merchants, and residents in the neighborhoods you are considering serving? If applicable, describe any strategies to partner with community benefit organizations, minimize disruption in neighborhood commercial districts, provide community benefits, implement a culturally relevant and multilingual communications plan, an equitable implementation plan, or promote the use of scooter sharing systems citywide among low income communities. G1. Lyft s Scooter Pilot Program Community Outreach Plan G1.1 Bike and Pedestrian Outreach Upon deciding that we would apply for a scooter permit, Lyft proactively reached out to leaders representing bike and pedestrian constituencies, with a particular focus on how Lyft can foster safe scooter riding and bring value to the public realm with this new transportation option. Our initial outreach and conversations included a productive meeting with the San Francisco Department of Aging and Adult Services during which we discussed a number of important stakeholders from the senior and disability community. We are in the process of proactively reaching out to other stakeholders, including the the Mayor s Office on Disability. Given that pedestrian safety is paramount to the success of scooter share, we have also begun a conversation with Walk San Francisco regarding how we might work together to educate scooter riders and proactively address community safety concerns. In addition to Walk San Francisco, we would also use the introduction of the scooter share program as an important moment to redouble Lyft s efforts to support bike lane safety and expansion, and we would plan to look to the San Francisco Bike Coalition for guidance on this topic. G1.2 TransForm Partnership Lyft has been working with TransForm since 2015 on bringing more equitable transportation options to the Bay Area. Over the years, we have collaborated on projects such as the California Air Resource Board s Car Sharing and Mobility Options Pilot Project grant, TransForm s shared mobility community outreach for residents in East and West Oakland, Oakland Mobility 101, and exploring how Lyft Line ride credits could be used to offset minimum parking requirements for housing developers via TransForm s GreenTRIP certification program. Given Lyft and TransForm s shared goal to make communities healthier and more affordable through improved transportation options, we are proud to be finalizing an agreement to bring TransForm on as a formal partner in developing Lyft s robust and meaningful community engagement plan for our nascent scooter network. Our goal is to leverage TransForm s expertise in understanding local community needs and concerns around shared mobility programs, and bring best practices from their Bike Share For All leadership to Lyft s own equity approach, the Uplyft Community Pass program. TransForm will help us shape and implement a culturally sensitive community outreach approach, with ongoing feedback on marketing and operations, to create a program that authentically speaks to the entire San Francisco community. As we continue to finalize details of our outreach plan, it will focus on meeting directly with community leaders and residents to understand barriers to access, implementing strategies to overcome those obstacles, meeting local residents where they are, building capacity with local community partners, and developing strategies that give knowledge and confidence to a wide audience of riders about how to use our new scootershare network and its various programs. Beyond this work with TransForm to define our approach in ensuring equitable access to our growing multimodal network and new scooter mode, Lyft will continue to engage with a deep list of existing City partners to explore how our approach to scooter operations could positively impact their communities and help meet their goals. 31

32 G1.3 Merchant Partnerships Developing a positive relationship with the local merchant community will be critical to the long term success and acceptance of scooter share programs. As Lyft strives to strengthen the relationships with local merchant associations, we look to create substantive partnerships including, but not be limited to the following: Lyft will work to partner with local merchant organizations to organize merchant walks to increase merchant member outreach and to help spread the word about San Francisco s many unique neighborhoods, small businesses, and corridors. Merchant walks can also assist with helping to identify dedicated bike and parking hubs for scooters. Lyft will coordinate with merchant organizations to host lunch-and-learn sessions at Lyft HQ with merchant association leaders. Topics of lunch-and-learn events may include, but are not limited to: scooters, ridesharing, transportation policy, and enterprise/business development. The goal of the above programs will be to create ongoing dialogue and brainstorming around how to ensure that new mobility is creating positive urban places and experiences for the residents and local businesses in our community. G1.4 Community Benefit Partnerships We believe that community-based organizations should play an important role in ensuring that scootershare is a success for San Francisco neighborhoods and commercial districts. Following their well-articulated public feedback on the SFMTA process, we have joined with the Lower Polk Community Benefit District in a collaborative effort to enter into a formal partnership during the pilot program, and plan to engage additional community benefit organizations to ensure that our operations are informed by local expertise. More specifically, we will look to Lower Polk and others to develop our plans for community mobility hubs, as well as to proactively address community concerns around bike parking and compliance that may arise. G2. Lyft s Scooter Driven investment in Safe Streets Lyft takes seriously the importance of the efforts that the City of San Francisco is making to redesign streets for biking and walking and we want to support them. Streets with protected bike lanes attract a more diverse ridership, and make daily bicycling a safe and appealing transportation option. Increasingly, scooter riders will benefit from livable streets designs. Lyft will donate $1 per vehicle per day to the City of San Francisco s efforts to build physically protected bike lanes. G3. Lyft s General Community Investment Lyft was founded with the mission of reconnecting communities through better transportation. A commitment to helping build stronger community ties and understanding is a core tenet of our organization, and a value we work to integrate into our core service offering as well as our ancillary programs. In addition to the specific Scooter Program outreach efforts discussed above, below we provide an overview of other Lyft programs that Lyft will continue to invest in to engage our employees, community of riders (rideshare or scootershare) and drivers. Round up and Donate Lyft s Round Up & Donate program allows Lyft passengers to automatically top-off their fare to the nearest dollar and donate the change to a worthy cause. The program is live in San Francisco and across the country, and we have partnered with the USO, World Wildlife Fund, St Jude Children s Research Hospital, the Human Rights Campaign, Black Girls Code, the ACLU Foundation, Habitat for Humanity, and Girls Who Code. The more people ride, the more we collectively raise to support community-building organizations across the US. The Round Up and Donate feature will be extended to scooter trips as well, leading to additional investment in important civic organizations. 32

33 Relief Rides During the North Bay Fires, Lyft worked to provide transportation options to those who needed them most. We provided free rides to and from hospitals, temporary shelters, and nursing homes in the North Bay and dropped off truckloads of supplies to evacuees and first responders. We also distributed facemasks to our driver and passenger communities throughout the Bay Area. During the heatwave in September 17, where temperatures reached an all-time high of 106 degrees, Lyft offered discounted rides to 15 cooling centers across the Bay Area. Lyft recently committed to expand our relief ride program, which provides transportation to those in acute need, by pledging $1.5 million to the program over the next year. Community Grants and Nonprofit Partnerships Lyft launched a community grants program in January where, each month, we donate $1,000 in ride credits to a local San Francisco non-profit organization serving the area. We also work with numerous non-profits and community organizations to support their fundraising efforts, offering 20% off rides to and from fundraisers and $100 Lyft gift cards as an auction item to raise money. We have provided these benefits to organizations including the SF-Marin Food Bank, Walk 2 End Alzheimers, Better Together Refugee Dinners, Girls on the Run, Princess Project, Back on My Feet, Teen Cancer America, Greenagers Youth Leaders, Community Housing Partnership, Alternative Family Services, the Women s Building, Art4Aids, Miraloma Elementary School, and many more. Community Event Sponsorships Lyft sponsors key community events and organizations in the San Francisco Bay Area providing funding to the events that bring our City together. We have sponsored the Black Joy Parade in Oakland, Ramadan dinners at the Oakland Islamic Center and the Fiji Jamaat Ul Islam of America Mosque, Filipino Film Festival, the APA Heritage Month Celebrations, National Association of Adventurous Black Women, the SF Symphony, Smuin ballet company, the SF Marathon, Rebuilding Together - Rebuild Our Block, Meals on Wheels, and more. We also use our platform for charitable giving, partnering with the local Toys for Tots branch to give $1 for every ride during SantaCon to Toys for Tots. 33

34 H. Experience and Qualifications H1. Describe your qualifications to operate a scooter share program including experience operating shared mobility programs in North America. H1.1.1 Lyft s Team EXECUTIVE LEADERSHIP TEAM Lyft s seasoned executive team brings together top talent from technology industry leaders with the shared goal of improving people s lives through the world s best transportation. They have extensive experience building and operating high-impact businesses, and their expertise will be applied to Lyft s efforts to create a comprehensive alternative to car ownership including scooters. 34

35 FIRST/LAST-MILE AND MULTI-MODAL TRANSIT TEAM The San Francisco Lyft Scooter Operations Team will be advised by a variety of internal departments and teams focused on Sustainability, Public-Private Partnerships, Transit Operations and Community Engagement. Together the team brings decades of experience in alternative transport planning, urban sustainability and community advocacy as well as deep experience managing complex ridesharing operations. CARLOS WHITT Director of Technology Carlos joined Lyft in 2015 to build up the Core Passenger and Mobile Infrastructure teams to focus on delivering the best passenger experience possible. In this new role as Director of Technology for Last Mile, he ll be leading the technology team to solve all aspects of bike and scooter mobility with a focus on improving the urban landscape. Prior to Lyft, Carlos founded two companies, Adku and Camoji. Adku was an ecommerce recommendation engine and was acquired by Groupon in Camoji was a photo sharing company that was acquired by Lyft in Carlos also spent 6 years as a Staff Engineer at Google where he won the company s EMG award for his work on the mobile team s location platform. Carlos earned a B.S. double major in Computer Science and Electrical Engineering from Duke University. CAROLINE SAMPONARO Head of Bike & Pedestrian Policy Caroline joined Lyft in 2018 to start the company s new bike and pedestrian policy program. In this new role, Caroline will lead efforts to form strong partnerships with cities on policy initiatives like Vision Zero and complete street redesigns, as well as help realize specific goals around bike and scooter shared mobility. Prior to Lyft, Caroline spent 2 months at ofo, and prior to that 12 years as deputy director of Transportation Alternatives in New York City. At TransAlt, Caroline led the advocacy campaigns to bring Vision Zero to the United States, establish the country s largest bike share program, Citi Bike, and set national standards for urban complete street design. In 2013, in partnership with traffic violence victims, Caroline founded Families for Safe Streets, a grassroots, victim-led movement to eradicate reckless driving that now has chapters in cities across the United States. Caroline holds a BA in Anthropology from Columbia University. PROF. GARRETT VAN RYZIN Head of Marketplace Labs Garrett van Ryzin joined Lyft in 2017 as the Head of Marketplace Labs, where he leading a team of applied scientists and technologists working on enhancing the current ride-sharing experience and better integrating Lyft with public transportation systems. Garrett is a professor of Professor of Operations, Technology and Information Management at Columbia Business School and Cornell Tech, he previously worked at Uber where he was the Head of Marketplace Optimization Advanced Development. SAM ARONS Director of Sustainability Sam joined Lyft in 2018 as Director of Sustainability, where he oversees Lyft s sustainability and climate impact efforts. Lyft was one of the first companies to join former New York City Mayor Michael Bloomberg s We Are Still In movement to pledge its commitment to the Paris Climate Accord, and in April 2018 Lyft announced that all rides are carbon-neutral going forward. Prior to Lyft, Sam spent 10 years at Google as Senior Lead for Energy & Infrastructure, where he co-led Google s achievement of 100% renewable energy in 2017, making Google the largest non-utility purchaser of renewable energy on the planet with over 3 GW of wind & solar under contract. Before Google, Sam earned a BA in Physics from Williams College and an MS in Energy and Resources from UC Berkeley, where his research focused on wind energy and plug-in vehicles, respectively. PAUL DAVIS National Transit Partnerships Manager Paul leads the development, implementation, and performance tracking of Lyft s transit partnership programs across the US from first-last mile services to paratransit programs. Paul has over 15 years of experience in alternative transportation, land-use planning, and sustainability. Paul began his career as a Transit Planner for the San Diego Association of Governments where he co-led service development of Job-Access Reverse Commute routes and the region s first car-sharing program. More recently, he worked for the Natural Resources Defense Council s Urban Solutions team on the financing of urban green space projects. Paul holds a dual Masters in 35

36 Business Administration and Environmental Science from the University of Michigan. DEBS SCHRIMMER Senior Manager of Transportation Policy Debs Schrimmer is a Senior Transportation Policy Manager at Lyft, where she helps oversee Lyft s transportation policy initiatives around sustainability, infrastructure, public transportation, and the environment. Prior to Lyft, she worked at Code for America, helping cities use data and technology to redesign how they deliver services, and as a transportation planner at the Sacramento Area Council of Governments. Debs received her B.S. from UC Davis in Community and Regional Development, and is an honoree of the Women s Transportation Seminar. She serves as a Board Member on the California Transportation Foundation. TOMMY HAYES Senior Manager of Policy Partnerships Tommy Hayes is Lyft s Senior Policy Partnerships Manager. He works with partner organizations and government agencies on issues of accessibility, road safety and sustainability. Tommy s team accelerates Lyft s mission by collaborating directly with experts and advocates to harness the power of shared transportation to improve lives. Before Lyft, Tommy was an Advocate at the Natural Resources Defense Council in San Francisco, where he worked on energy and transportation policy. He holds a B.S. from the University of Notre Dame and a joint MBA and Master of Environmental Management from Yale University. H1.1.2 Lyft s Shared Mobility Experience In 2012, Lyft introduced its mobile-based platform for on-demand ridesharing a friendly, safe, and affordable transportation option that fills empty seats in passenger vehicles already on the road by matching drivers and riders via a smartphone application. Since then, Lyft has grown to a staff of over 3,300 employees, including its national and local Customer Experience and Trust teams, Operations team, Marketing team, Brand team, Communications team, and Transit Partnerships and Policy teams. Today, Lyft operates in over 360 cities around the US, and has offices in over 30 locations including 4 in the greater San Francisco Bay Area. Our Bay Area operations are led by General Manager David Kunst and have a full-time staff of 80 people in Operations, Community Outreach and Marketing. Today, Lyft links passengers with drivers to provide over 1 million rides per day. Lyft s focus on providing an affordable, efficient, and environmentally-conscious alternative to car ownership has led to the development and launch of numerous shared and multi-modal mobility products: LYFT LINE In Lyft launched Lyft Line to help multiple independent travelers heading in the same direction share a ride, allowing more trips to be delivered per vehicle mile travelled. Today, 40% of Lyft trips in San Francisco are shared and it is Lyft s goal to increase this figure to over 50% by the end of The effectiveness of Lyft s rideshare platform in reducing reliance on personal vehicles is clear -- 56% of users indicated they use their personal vehicle less because of Lyft, and 34% of users say they would avoid owning a car entirely thanks to Lyft. TRANSIT INTEGRATION 34% of users in San Francisco use Lyft to connect to public transit today. To further encourage the multimodal use case, Lyft has integrated transit options into its app for seamless trips linked with local transit options. Lyft continues to heavily invest in and iterate on these features and will draw on this experience to deliver the best possible scooter product for users and cities. H1.1.3 Agency Partnership Experience Over the last three years, Lyft has built partnerships with over 30 US transit agencies and cities to enhance community mobility and improve access to regional public transportation networks. Below is a brief overview of a few of the partnerships Lyft has launched in the greater Bay Area to provide first-last mile service to transit, improve jobs access and enhance community mobility. We look to build upon what we have learned from these partnerships to inform our first-last mile and jobs-access scooter programs with the SFMTA and local community partners: 36

37 FIRST-LAST MILE SERVICE: TRANSPORTATION AUTHORITY OF MARIN In June 2017, the Sonoma Marin Area Rail Transit opened a new 43-mile, ten station light rail line called SMART which will connect communities from San Rafael to Santa Rosa. In an effort to help residents connect to this new rail service, The Transportation Authority of Marin entered into a partnership with Lyft to provide subsidized First-Last mile rides to cost effectively bridge the last mile gap between this new rail corridor and major residential and employment centers throughout the region. This partnerships success has proved to be a cost-effective first-last mile service, leading to its extension and consideration as a long term solution to connecting the greater community to the region s major rail corridor. Marin Independent Journal: JOBS-ACCESS REVERSE COMMUTE PROGRAM: SOLANO TRANSPORTATION AUTHORITY Lyft worked with Solano Transportation Authority to develop a jobs-access mobility program aimed at filling the gap between Amtrak s commuter rail and food manufacturing, county office, and medical facility job parks located over 2.5 miles from the local train station. Solano Transportation Authority elected to run on-demand service that encourages ride-sharing to/from the station and job parks as a more cost-effective and convenient alternative to a shuttle service that would have operated on longer headways with significant service breaks. The Reporter. STA looks to close 2.5-mile gap with Lyft The Reporter. Solano Transportation Authority partnership with Lyft continues Lyft Blog: Solano Launches Jobs Access Connection Services with Lyft SUBURBAN FLEX SERVICE: LIVERMORE AMADOR VALLEY TRANSIT AUTHORITY Lyft has been partnering with Livermore Amador Valley Transit Authority (LAVTA) since January 2016 on a first-of-its-kind partnership offering on-demand TNC services as an alternative to traditional Flex Route systems. The agency s GODUBLIN program engages Lyft as its on-demand community rideshare provider, with the aim of reducing single occupancy vehicle travel and combating parking congestion at BART rail stations. Explore more via LAVTA s rideshare program website: Lyft Blog: Lyft x LAVTA Partner for Discounted Rides in The City of Dublin, CA The Mercury News: Bay Area transit system to subsidize Uber, Lyft rides H2. Compliance with Law Shared Mobility If you have ever operated a shared scooter program in San Francisco, describe how you complied with applicable laws, including your efforts to ensure compliance by your users with applicable laws, your efforts to work in good faith with staff from the City and County of San Francisco, and your expeditious compliance with previous enforcement efforts and payment of administrative charges to the City and County of San Francisco for right-of-way violations (including sidewalk obstruction). We have not previously operated a scooter operation in San Francisco. 37

38 I. Privacy Policy, User Agreements, and Terms of Service Provide any privacy policies, user agreements, and/or terms of service in plain text for review. Provide screenshots of all locations where this language would be shared with customers including method for obtaining user acknowledgement/agreement. Lyft Product Rental, Waiver of Liability and Release Addendum Effective Date: Lyft s Terms of Conditions as of May 30, Subject to change. This Lyft Product Rental, Waiver of Liability and Release Addendum (the Addendum ) is an addendum to the Lyft Terms of Service (the Agreement, available at lyft.com/terms) governing your use of the Services (defined below). The Agreement is expressly incorporated herein by reference. PLEASE READ THIS ADDENDUM CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICE. In consideration of your use of any of the Services (defined below), Lyft, Inc. ( Lyft ) requires that you agree to all terms and conditions in this Addendum, as applicable. The Services provided by Lyft are composed of several elements, including (1) Lyft Product parking locations ( Locations ), (2) Lyft Bike Share bicycles ( Bike ), electric bicycles ( e-bike ), and electric scooters ( e-scooter ) (electric vehicles collectively referred to as E-vehicles, Bikes and E-vehicles are collectively referred to as Products), and (3) all other related equipment, personnel, services and information provided or made available by Lyft. Lyft expressly agrees to let, and you expressly agree to take on, rental of the Products subject to the terms and conditions set out herein. Unless otherwise indicated, all monetary values set forth in this Addendum shall be deemed to be denominated in U.S. dollars. 1. GENERAL RENTAL AND USE OF PRODUCTS. 1.1 You Are the Sole Permitted User. You and Lyft are the only parties to this Addendum. You are the sole renter and are solely responsible for compliance with all terms and conditions contained herein. You understand that when you activate a Product, the Product must be used only by you. You must not allow others to use a Product that you have activated. 1.2 You Must Be At Least 18 Years Old. You represent and certify that you are at least 18 years old. 1.3 You Must Be a Competent Product Operator. You represent and certify that you are familiar with the operation of the Product, and are reasonably competent and physically fit to ride the Product. By choosing to ride a Product, you assume all responsibilities and risks for any injuries or medical conditions that may result from your use. You are responsible for determining whether conditions, including, without limitation, rain, fog, snow, hail, ice, heat or electrical storms, make it dangerous to operate a Product. We advise you to adjust your riding behavior and braking distance to suit the weather, visibility, surrounding environment, and traffic conditions. 1.4 Product is the Exclusive Property of Lyft. You agree that the Product and any Lyft equipment attached thereto, at all times, remain the exclusive property of Lyft. You must not dismantle, write on, or otherwise modify, repair or deface a Product, any part of a Product, or other Lyft equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on a Product in any way. You must not use a Product, or other Lyft equipment for any advertising or similar commercial purpose. 1.5 Product Operating Hours and Product Availability. You agree and acknowledge that the Products are not available 24 hours a day, 7 days/week, 365 days per year. Products must be rented within the maximum rental time limits set forth below. The number of Products are limited and Product availability is never guaranteed. 1.6 Product May be Used and/or Operated only in Permitted Areas. You agree to only use, operate and/or ride the Product in permitted areas as defined by law and Lyft s policies. Using, deactivating or leaving a Product outside of the Permitted Area may result in a pick up fee of up to $ You Must Follow Laws Regarding Use and/or Operation of Product. You agree to follow all laws pertaining to the use, riding, parking, charging and/or operation of the Product, including all state and local laws and the rules and regulations pertaining to Products in the area where you are operating the Product, including any helmet laws. 38

39 1.8 Prohibited Acts. YOU EXPRESSLY CERTIFY AND AGREE THAT YOU WILL NOT: Operate any Product in violation of any laws, rules, regulations, and/or ordinances, including any and all rules pertaining to riding any Products on sidewalks and/or parking Products Operate a Product while carrying any briefcase, backpack, bag, or other item if it impedes your ability to operate the Product safely. Operate a Product while using any cellular telephone, text messaging device, portable music player, or other device that may distract you from safely operating the Product. Operate a Product while under the influence of any alcohol, drugs, medication, or other substance that may impair your ability to operate a Product safely. Carry a second person or child on a Product. Use any locking mechanism on the Product other than those provided by Lyft. Park any Product in a manner that does not strictly comply with all applicable laws, rules, regulations, and/or ordinances. You expressly agree that you are responsible for becoming familiar with any and all applicable laws, rules, regulations, and/or ordinances in the location that you are operating any Product. Park or place any Product in a manner that prevents Lyft from locating and accessing it. If You violate this Section, Lyft may charge you up to $600, in our sole and absolute discretion. 1.9 Product is Intended for Only Limited Types of Use. You agrees that you will not use the Product for racing, mountain, stunt or trick riding. You agree that you will not operate and/or use the Product on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. You agree that you will not use the Product for hire or reward Weight and Cargo Limits. You must not exceed the maximum weight limit for the Product as communicated to you by Lyft No Tampering. You must not tamper with, attempt to gain unauthorized access using, or otherwise use the Lyft System or other Lyft equipment other than for purposes of using a Product pursuant to this Addendum Reporting of Damage or Crashes. You must report any accident, crash, damage, personal injury, stolen or lost Product, to Lyft as soon as possible. If a crash involves personal injury, property damage, or a stolen Product, you shall file a report with the local police department within 24 hours. You agree that you are responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, attorney s fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Product Your Responsibility for Product Use and Damage. You agree to return the Product to Lyft in the same condition in which it was rented. You will not be responsible for normal wear and tear Electric Vehicles. You agree and acknowledge that e-vehicles may not be available at all times. e-vehicles require periodic charging of batteries in order to operate. You agree to use and operate e-vehicles safely and prudently and comply with all restrictions and requirements associated with e-vehicles, as set forth in any all applicable laws, rules, regulations, and/or ordinances. You understand and agree to the following: The level of charge power remaining in the e-vehicle will decrease with use of the e-vehicle (over both time and distance), and that as the level of charge power of the e-vehicle decreases, the speed and other operational capabilities of the e-vehicle may decrease (or cease in its entirety). The level of charging power in the e-vehicle at the time you initiate the rental or operation of the e-vehicle is not guaranteed and will vary with each rental use. The rate of loss of charging power during the use of the e-vehicle is not guaranteed and will vary based on the e-vehicle, road 39

40 conditions, weather conditions and other factors. It is your responsibility to check the level of charge power in the e-vehicle and to ensure that it is adequate before initiating operation of the e-vehicle. The distance and/or time that you may operate the e-vehicle before it loses charging power is never guaranteed. The e-vehicle may run out of charging power and cease to operate at any time during your rental of the e-vehicle, including before reaching your desired destination. 2 PAYMENT AND FEES. 2.1 Fees. You may use the Product on a pay per ride basis or as otherwise in accordance with the pricing described in the app. In each case, fees and other charges may be subject to applicable taxes and other local government charges, which may be charged and collected by Lyft. Lyft will charge your credit, debit card or other agreed payment methods the amount of the fees as described in this Addendum or as otherwise in accordance with the pricing described in the app. 2.2 Promo Codes. Promo codes (discounts) are one-time offers and can only be redeemed via Lyft App. Lyft reserves the right to modify or cancel discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold. 2.3 Maximum Rental Time and Charges. Maximum rental time is 12 hours. You agree that you will deactivate the Product rental within 12 hours of time that rental of the Product began. You may then rent again. You agree that you are solely responsible for being aware of any elapsed time related to the timely locking the Product. After return of the Product, the rider will be charged the accumulated rental charge. Products not returned (locked and a ride concluded) within 12 hours will be considered lost or stolen, and you may be charged up to $600 and a police report may be filed. Lyft may also charge a service fee of $25 for rentals in excess of 12 hours where the Vehicle is not lost or stolen. 2.4 Valid Credit Card or Debit Card. You must input a valid credit or debit card or other agreed payment method before you will be registered to use the Service. You represent and warrant to Lyft that you are authorized to use any payment method you furnish to Lyft. You authorize Lyft to charge the payment method for all fees incurred by you. All fees are subject to applicable sales taxes and other local government charges, which may be charged and collected by Lyft. 2.6 Pick Up Fees. If you are unable to return a Product to a valid area (e.g., you deactivate or leave the Product on private property, a locked community, or another unreachable area), and request that the Product be picked up by Lyft staff, Lyft, at its sole discretion, may choose to charge you a pick-up fee up to $100. If any Product accessed under your account is abandoned without notice, you will be responsible for all trip fees until the Product is recovered and deactivated, plus a pick-up fee to recover the Product. Fees are subject to change. 3 RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; ASSUMPTION OF RISK. 3.1 Releases. Claims means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorneys fees, whether incurred at trial, on appeal, or otherwise), damages (including consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, including any of the Products, equipment or related information, or (b) your use of any of the foregoing. Released Persons means, collectively Lyft and all of its owners, managers, affiliates, employees, contractors, officers, directors, shareholders, agents, representatives, successors, and assigns, and (ii) every sponsor of any of the Services and all of the sponsor s owners, managers, affiliates, employees, contractors, officers, directors, shareholders, agents, representatives, successors, and assigns. In exchange for you being allowed to use any of the Services, Products, and other equipment or related information provided by Lyft, you (acting for you and for all of your family, heirs, agents, affiliates, representatives, successors, and assigns) (collectively, the Releasing Parties and each a Releasing Party ) do hereby fully and forever release and discharge all Released Persons for all Claims that Rider ever had, now has, or may claim to have against any Released Person. Such releases are intended to be general and complete releases of all Claims. The Released Persons may plead such releases as a complete and sufficient defense to 40

41 any Claim, as intended third party beneficiaries of such releases. Releasing Party hereby acknowledges that he/she has been advised by legal counsel, is familiar with and fully understands the provisions of California Civil Code Section 1542 which provides as follows: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. Having been so advised, Releasing Party nevertheless elects to and does assume all risks for Claims known or unknown, suspected or unsuspected, heretofore arising from the subject of this Section 3, and specifically waives any rights it may have under Section 1542, as well as under any other statute or common-law principle in any jurisdiction with a similar effect. 3.2 Disclaimers. YOU DO HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH RESPECT TO YOUR USE OF ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT, LYFT AND ALL OTHER RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OF THE SERVICES, PRODUCTS, AND RELATED EQUIPMENT ARE PROVIDED AS IS AND AS AVAILABLE (AND YOU RELY ON THEM SOLELY AT YOUR OWN RISK). LYFT AND ALL OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THAT ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT WILL BE IN GOOD REPAIR OR ERROR-FREE, AND DELAYS, OMISSIONS, INTERRUPTIONS, OR INACCURACIES COULD EXIST WITH RESPECT TO ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT. 3.3 Limited Liability. YOU HEREBY ACKNOWLEDGE AND AGREE THAT, EXCEPT AS MAY OTHERWISE BE LIMITED BY LAW, LYFT AND ALL OTHER RELEASED PERSONS ARE NOT RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS ADDENDUM, (B) YOUR USE OF, OR INABILITY TO USE, ANY OF THE SERVICES, PRODUCTS, OR RELATED INFORMATION, (C) YOUR BREACH OF THIS ADDENDUM OR YOUR VIOLATION OF ANY LAW, (D) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION BY YOU, (E) YOUR FAILURE TO WEAR A VEHICLE HELMET WHILE USING A PRODUCT, OR (F) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION OF ANY THIRD PARTY. YOU HEREBY WAIVE ALL CLAIMS WITH RESPECT TO ANY OF THE FOREGOING, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, EVEN IF LYFT OR ANY OF THE OTHER RELEASED PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS. THE TOTAL LIABILITY OF LYFT AND ALL OTHER RELEASED PERSONS FOR ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF $100. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED WARRANTIES; AND, IF ANY OF THOSE LAWS APPLY TO YOU, THEN SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 3.4 Assumption of Risk by You. You are solely and fully responsible for the safe operation of the Product at all times. You agree that Products are machines that may malfunction, even if the Product is properly maintained, and that such malfunction may cause injury. You agree that riding a Product and the Services involve many obvious and not-so-obvious risks, dangers, and hazards, which may result in injury or death to you or others, as well as damage to property, and that such risks, dangers, and hazards cannot always be predicted or avoided. You agree that such risks, dangers, and hazards are your sole responsibility, including, but not limited to, choosing whether to wear a helmet as required by law or utilize other protective gear. You agree that if your use of any of the Products or Services causes any injury or damage to another person or property, then you may be liable for all resulting injuries, damages, and related costs. By choosing to operate a Product, you assumes full and complete responsibility for all related risks, dangers, and hazards, and you agree that Lyft and all other Released Persons are not responsible for any injury, damage, or cost caused by you with respect to any person or property, including the Product itself. 3.5 Indemnification. You will indemnify and hold the Released Persons harmless from all losses, suits, claims or other proceedings 41

42 arising out of or relating to your use of Products and any breach of the terms of this Addendum; provided, however, that Released Persons must notify you as soon as practicable after the date notice of such loss, suit, claim or other proceeding is served on Released Persons directly (as opposed to service on a statutory agent for service of process) or otherwise brought to the attention of Released Persons. 4 Additional Terms of Use. 4.1 Safety Check. Before each use of a Product, you shall conduct a basic safety inspection of the Product, which includes inspecting the following: (i) trueness of the wheels; (ii) safe operation of all brakes and lights; (iv) good condition of the frame; (v) sufficient battery charge power; and (vi) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance need. You agree not to operate the Product if there are any noticeable issues, and to immediately notify customer service to alert Lyft of any problems. 4.2 Lost or Stolen Product. A Product may be deemed lost or stolen if (a) the Product is not returned within 12 consecutive hours, (b) the Product s GPS unit is disabled, (c) the Product is parked on private property, in a locked area, or in any other non-public space for more than ten minutes after a ride ends, (d) the Product moves more than thirty feet after a rental has ended and Lyft believes such movement was not caused by another rider or authorized third party, or (e) other facts and circumstances exist that suggest to Lyft in its reasonable, good faith determination that a Product has been lost or stolen. You and Lyft agree that the last rider of a Product shall be responsible for a lost or stolen Product unless facts and circumstances suggest otherwise to Lyft in its reasonable, good faith determination. If Lyft deems a Product lost or stolen, Lyft shall have the authority to take any and all actions it deems appropriate (with respect to the last rider of a Product or otherwise), including (without limitation) obtaining restitution and other appropriate compensation and damages and filing a police report with local authorities. The data generated by the Lyft s systems is conclusive evidence of the period of use of a Product by a rider, including you. You must report Product disappearance or theft to Lyft immediately or as soon as possible. 4.3 Helmets; Safety. Lyft recommends that you wear a Snell, CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened according to the manufacturer s instructions. You agree that none of Lyft and its Released Parties are liable for any injury suffered by tiy while using the Service, whether or not you are wearing a helmet at the time of injury. You may need to take additional safety measures or precautions not specifically addressed in this Addendum. 4.4 Vehicle Routes. You agree that Lyft does not provide or maintain places to ride Products, and that Lyft does not guarantee that there will always be a safe place to ride a Product. Roads, bicycle lanes, and other accessible areas may become dangerous due to weather, traffic, or other hazards. 4.5 Limitations on Product Rental. You agree that Lyft is not a common carrier. Alternative means of public and private transportation are available to the general public and to you individually, including public buses and rail service, taxis, and pedestrian paths. Lyft provides Products only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate a Product on their own and who have agreed to all terms and conditions of this Addendum. 4.6 Limitations on Availability of Service. Lyft makes every effort to provide the Service 365 days per year, but does not guarantee that the Service will be available at all times, as force majeure events or other circumstances might prevent Lyft from providing the Service. Access to the Service is also conditioned on the availability of Products. Lyft does not represent or warrant the availability of any Service or the availability of any Product at any time. You agree that Lyft may require you to return a Product at any time. Lyft Product Rental Privacy Policy Addendum This Lyft Product Rental Addendum ( Privacy Addendum ) is an addendum to the Privacy Policy ( between you and Lyft, and it sets forth additional terms and conditions that are applicable in the market in which you use Products on the Lyft Platform, including but not limited to use of our application, website, and other Products and Services. Capitalized terms not otherwise defined herein have the meaning set forth in the Privacy Policy and Addendum. 42

43 1. Information We Collect A. Information You Provide to Us When you initiate an e-vehicle ride, you may share with Lyft documentation of your age by, for example, uploading a photo of your driver s license. You may also share photos of the Product and its location with us to help us understand the status of the scooter and whether it has been used in compliance with our Agreement and Addendum. If you communicate with us directly, we may receive additional information about you. For example, when you respond to any survey about the Lyft Platform or provide feedback about your experience, we will receive your name, address, phone number, the contents of the communication and attachments you may send to us, and other information you choose to provide. B. Information We Collect When You Use the Services and Products Lyft Products may collect precise location at all times, and may transmit your location to Lyft during your use of the Product. We may also collect the precise location of your device when the app is running in the foreground or background, including for a period of five minutes after a ride in order to determine whether you have left the Product and ended your ride. Your location information is necessary for things like determining ride start and stop locations, calculating charges for rides, and ensuring Products are used in compliance with our Agreement and Addendum (e.g., within certain service areas). 43

44 J. Images and Description of Powered Scooter Lyft s Scooter network will consist of Xiaomi M365 Scooter at the outset of operations. An image of the Lyft Scooter is provided below, and a full detailed specification sheet of the Xiaomi M365 is provided as well. The scooters will be retrofitted with a custom connectivity module. Dimensions Weight Material Max Speed Motor Power Max Incline Range Battery Braking Lights Resistance Connectivity Location Sensors Approx x 16.9 x 44.9 in 13 kg Aluminum 15.5 mph 250W Approx mi 42V Regenerative + Disk Headlight and Tail-light IP54 - dirt, dust and splash resistance LTE Cat-1 Cellular Modem GPS Module & Antenna Accelerometer & Gyroscope Yield to pedestrians Ceder el paso a los peatones Do not ride on the sidewalk No manejar en la acera Do not block sidewalk or traffic No bloquear la acera o tráfico Call for support Llama para assistencia XXX-XXXX Vehicle ID Number: Número de identificación S

45 K. Images and Description of Mobile Application The following are static designs of the Lyft Scooter experience. As an ever-evolving platform, aspects of the design will vary over time. Home screen Ride reserved Pre-ride check End a ride Transit zone dropoff Post ride feedback Report an issue Outside of service area 45

46 L. Proof of Business Registration Please attach a copy of your business registration. If your business is not yet registered with the City of San Francisco, supply a statement of intent to register your business in advance of being issued a permit. The SFMTA will require proof of registration before issuing a permit to accepted permittees. 46

47 M. Proof of Insurance THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: MARSH RISK & INSURANCE SERVICES PHONE FAX 345 CALIFORNIA STREET, SUITE 1300 (A/C, No, Ext): (A/C, No): CALIFORNIA LICENSE NO ADDRESS: SAN FRANCISCO, CA INSURER(S) AFFORDING COVERAGE GAUWC-2017 INSURED Lyft, Inc. 185 Berry St., Suite 5000 San Francisco, CA CERTIFICATE OF LIABILITY INSURANCE INSURER A : Lexington Insurance Company INSURER B : Zurich American Insurance Company INSURER C : Everest National Insurance Co INSURER D : Safety National Casualty Corp. INSURER E : DATE (MM/DD/YYYY) 05/30/2018 NAIC # INSURER F : COVERAGES CERTIFICATE NUMBER: SEA REVISION NUMBER: 12 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUBR LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) LIMITS A X COMMERCIAL GENERAL LIABILITY /01/ /01/2019 EACH OCCURRENCE $ 1,000,000 CLAIMS-MADE DAMAGE TO RENTED X OCCUR PREMISES (Ea occurrence) $ 100,000 MED EXP (Any one person) $ NOT COVERED X Self Insured Retention$500,000 PERSONAL & ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 X POLICY PRO- JECT LOC PRODUCTS - COMP/OP AGG $ 2,000,000 OTHER: $ B AUTOMOBILE LIABILITY BAP /01/ /01/2018 COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 ANY AUTO BODILY INJURY (Per person) $ OWNED AUTOS ONLY SCHEDULED AUTOS BODILY INJURY (Per accident) $ HIRED NON-OWNED AUTOS ONLY AUTOS ONLY PROPERTY DAMAGE (Per accident) $ X Symbol 10 $ C X UMBRELLA LIAB OCCUR XC5EX /21/ /21/2018 EACH OCCURRENCE $ 2,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $ 2,000,000 DED X RETENTION $ $ D WORKERS COMPENSATION SP /01/ /01/2018 X PER OTH- AND EMPLOYERS' LIABILITY STATUTE ER Y / N ANY PROPRIETOR/PARTNER/EXECUTIVE Excess Workers' Compensation (CA) E.L. EACH ACCIDENT $ $1,000,000 OFFICER/MEMBER EXCLUDED? N N / A (Mandatory in NH) Self-Insured Retention: $750,000 E.L. DISEASE - EA EMPLOYEE $ $1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ $1,000,000 B Technology Errors & Omissions/ SPR /31/ /31/2018 Each Claim/AGG 2,000,000 Cyber ***CLAIMS MADE*** Self Insured Retention ,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Proof of insurance for Lyft, Inc. The City and County of San Francisco and SFMTA, its Officers, Agents, and Employees are added as additional insureds on the General Liability, Commercial Automobile, and Excess Liability policies. Any such coverage extended to the additional insured will apply as primary and non-contributory, to the extent of liability assumed under contract. Waiver of subrogation applies for Workers Compensation coverage where required by written contract. Please see the attached notice of cancellation endorsement. CERTIFICATE HOLDER San Francisco Municipal Transportation Agency 1 South Van Ness Avenue San Francisco, CA ACORD 25 (2016/03) CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE of Marsh Risk & Insurance Services Jenna Boyce ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD 47

48 Appendix 1 Permit Requirements The following requirements will be included in the Terms and Conditions of any permits issued under the SFMTA Powered Scooter Share Program. In submitting an application, applicants acknowledge that they agree to abide by these requirements if issued a permit. General Requirements 1. If the SFMTA, Public Works, or any other City agency, department, or commission, including the City Attorney s Office, incurs any costs for addressing or abating any violations of law, including repair or maintenance of public property, the Permittee, upon receiving written notice from the SFMTA regarding such costs, shall reimburse the SFMTA for these costs within thirty days. Any payment made pursuant to this paragraph shall not substitute for any installment payment otherwise owed or to be paid to the SFMTA. If the Permittee fails to reimburse the SFMTA within thirty days, the SFMTA may draw down the public property repair and maintenance endowment established at the outset of this permit. 2. Permittee agrees to maintain the public property repair and maintenance endowment established at permit issuance. The endowment at permit issuance shall total ten thousand dollars ($10,000) and should the value at any point fall below $5,000, the Permittee must replenish to the original level of $10,000 to maintain their permit. 3. The SFMTA reserves the right to terminate any permit issued if the permittee violates any terms of the permit or is found to have misrepresented any aspect of their application. 4. A permit may not be transferred without the prior written approval of the Director of Transportation. Permittee shall promptly notify SFMTA of any changes to Permittee s corporate structure or ownership. Failure to do so, shall be cause for revocation of the permit. For purposes of this paragraph, transfer shall include the sale or other exchange of 50% or more of the ownership or control of a permittee to a third party. 5. Permittee agrees to indemnify and hold the City and County of San Francisco, its departments, commissions, boards, officers, employees, and agents (collectively, Indemnitees ) harmless in accordance with the indemnification requirements set forth in Appendix II. 6. Permittee shall comply with all applicable federal, state, and local laws, including but not limited to, the San Francisco Transportation Code, the California Vehicle Code, and local wage requirements. 7. Permittee agrees to limit the total number of their scooters parked or in use in San Francisco to the number assigned by the SFMTA in their permit. This number shall include the total number of scooters that are either being rented or that have been left on public property, whether they are available for hire, or whether they are unavailable due to needing recharging or other maintenance. 8. Permittee shall provide compliance reports to the SFMTA at 3, 6, and 12 months from permit issuance documenting the permittee s implementation of the plans proposed in their application. Customer Service Requirements 9. Permittee shall provide the SFMTA with an up to date contact name and direct phone number for staff that are responsible for collecting and rebalancing Powered Scooters. 10. Upon notification by the City of any Powered Scooter belonging to a Powered Scooter Share Program Operator that is improperly parked, left standing, or unattended on any sidewalk, Street, or public right-of-way under the jurisdiction of the City, the Powered Scooter Share Operator shall remove the scooter within one hour. 11. Permittee shall have a customer service phone number, staffed seven days a week during hours when permittee has scooters in the public right of way, for customers to report safety concerns, complaints, or ask questions. Permittee must have a way to receive and respond to feedback in multiple languages, including, but not limited to, Chinese and Spanish. 12. Customers using Powered Scooters that are permitted under this program must be provided with a mechanism to notify the 48

49 Permittee that there is a safety or maintenance issue with the Powered Scooter. Equitable Service Requirements 13. Permittee will maintain a multilingual website and app in languages including, but not limited to, Chinese and Spanish 14. Permittee will offer a low-income customer plan that waives any applicable Powered Scooter deposit and offers an affordable cash payment option to any customer with an income level at or below 200% of the federal poverty guidelines, subject to annual renewal. Calfresh, PG&E Care and Muni Lifeline eligibility are acceptable income verification proxies for affordability memberships. 15. Mobile apps and other customer interface technology must be fully accessible to persons with disabilities and accessible to screen readers, and must comply with Section 508 of the United States Workforce Rehabilitation Act of The SFMTA must approve the number of permitted scooters and the service area for each Permittee, and must approve any proposed changes in writing prior to the Permittee implementing any changes. User Protections 17. Permittee must employ an electronic payment system that is compliant with the Payment Card Industry Data Security Standards (PCI DSS). 18. Permittee must provide a Privacy Policy that safeguards customers personal, financial, and travel information and usage including, but not limited to, trip origination and destination data. Permittee agrees to make its policies, procedures and practices regarding data security available to the SFMTA, upon request, and further agrees that the SFMTA reserves the right to hire a third party to perform a security audit mid-way through the permit term, or at any time SFMTA determines that an audit is warranted. 19. Permittee must provide customers the opportunity to explicitly assent to any privacy policy, terms of service, or user agreements. Separately, customers must have the ability to decline sharing any data not required to enable the Permittee to process and complete the transaction. The customer s options with regard to these requirements shall be clearly stated and easily accessed by the customer. 20. Permittee shall produce a Privacy Policy that complies with the California Online Privacy Protection Act (CalOPPA) and any data protection laws applicable to minors, and further, expressly limits the collection, storage, or usage of any personally identifiable information to the extent absolutely required to successfully accomplish the provision of a powered scooter transportation service. For purposes of this permit, personally identifiable information or personal data shall be defined under CalOPPA. Without limitation to other permitting provisions requiring anonymized origin/destination and route data for solely public purposes set forth by the City and County of San Francisco, Permittee may not make any personal data of program participants in San Francisco available to any third party advertiser or other private entity, including another entity that may be affiliated with or jointly owned by the entity that owns Permittee. 21. Permittee shall not claim any legal right in its Terms of Use, Privacy Policy, or elsewhere to institute retroactive changes to its Privacy Policy and shall provide an opportunity for the customer to explicitly assent prior to any changes to its data practices, including uses of data Permittee collected under a prior policy. 22. Permittee may not collect Personal Data related to, nor sort Personal Data nor individual data subjects according to race, gender, religion, national origin, age, or sexual orientation except for survey data collected on an opt-in basis and for a public purpose expressly set forth by SFMTA. Permittee may not deny service to any user on the basis of their refusal to provide any such survey information. The SFMTA shall consult the Human Rights Commission if it receives any complaints based upon any potential violations of this provision. 23. Permittee must disclose any and all existing data sharing agreements and must notify SFMTA in advance of any prospective partnership, acquisition or other data sharing agreement. Permittee may not engage in or facilitate any inter-app operability or other form of private partnership that includes data acquisition or other data sharing model with any entity if the entity does not meet the standards set forth herein. 49

50 Vehicle Specifications 24. The current contact phone number for the Powered Scooter Share Operator Customer Service line shall be prominently displayed on all Shared Power Scooters. 25. A unique identification number shall be prominently displayed on both sides of the Shared Powered Scooter. 26. Each scooter shall be equipped with an on-board GPS device capable of providing real-time location data in accordance with the specifications described in the Data Sharing Requirements section of this application. 27. All Powered Scooters shall be equipped with equipment meeting all specifications, including but not limited to brakes, reflectors, and lighting as set forth in California Vehicle Code Sections (Operation of Motorized Scooters). 28. All Powered Scooters must be certified as safe to operate under any applicable standard by Underwriters Laboratories or an equivalent safety rating agency. Safe Riding and Storage of Scooters 29. Permittee shall be responsible for educating their employees and Powered Scooter Share users regarding state and local laws governing the safe operation and parking of Powered Scooters in San Francisco. This shall include providing notification about key laws governing operation on each scooter. 30. If the SFMTA determines in its sole discretion that the Permittee s users failure to comply with applicable laws governing the safe operation and parking of Powered Scooters, including but not limited to, laws governing the use of helmets, operation on sidewalks, and parking requirements, has created a threat to public health and safety, such determination shall be grounds for permit suspension or revocation at the discretion of the Director. 31. Shared Powered Scooters shall be parked standing upright and outside the path of travel in the furnishing zone. The SFMTA will provide detailed specifications to clarify existing City regulations prohibiting obstruction of the right of way. The Permittee shall instruct customers how to park a Powered Scooter properly. Distribution of Scooters 32. Permittee is responsible for monitoring distribution of Powered Scooters available to customers according to parameters proposed by the Permittee through this application and approved by the SFMTA. Each daily scooter deployment must match agreed upon parameters for the number of scooters within sub-areas of the permittee s approved service area. 33. Permittee shall stop placing scooters or allowing contractors to place scooters in front of any address provided by the SFMTA, within 48 hours of notice. 34. Permittee shall apply geofencing specifications provided by the SFMTA to prohibit parking/locking scooters in specified areas or to direct users to specified designated parking area (e.g., at an event venue), within one week of notice. 35. During deployment and rebalancing, employees and contractors of the Permittee shall obey the following Operating Guidelines: a. Muni priority: Muni buses shall be given priority at and approaching or departing transit stops; b. Yield to Muni: Where Muni or other public transit buses are approaching a transit stop and when safe to do so, Permittee s employees or contractors shall allow such buses to pass so they may stop at transit stops; c. Red zones: Vehicles operated by Permittee shall not stop or stand in Muni stop red zones ; d. Active loading; No staging or idling: Permittee s employees and contractors shall only stage vehicles at locations in accordance with applicable parking laws and regulations; e. Pull in: Permittee s employees and contractors shall pull support and rebalancing vehicles all the way up to, and parallel with, the curb for scooter loading and unloading, and shall not load or unload scooters in a vehicle or bicycle 50

51 lane, or in a manner that impedes travel in these lanes; f. Comply with all applicable laws: Permittee s employees and contractors shall comply with all applicable state, and local laws, including the San Francisco Transportation Code, and the California Vehicle Code. If the SFMTA in its sole discretion determines that a Permittee s scooter distribution or collection activities are being performed in an unsafe manner or in violation of applicable parking and traffic laws, this determination shall be grounds for permit revocation. Data Sharing Requirements 36. Permittee agrees that the SFMTA may use a third-party researcher to evaluate the Powered Scooter Share Program. Permittee shall share all data with the third-party researcher necessary for purposes of the evaluating or enforcing the requirements in this permit. 37. Permittee shall administer two customer surveys within the permit year, using questions provided by the SFMTA. The survey will include questions regarding travel behavior and basic socioeconomic indicators that will help SFMTA evaluate how the provider s services support the agency s goals for transportation in San Francisco. 38. Permittee shall keep a record of maintenance activities, including but not limited to Powered Scooter identification number and maintenance performed. These records shall be sent to the SFMTA on a monthly basis. 39. Permittee shall make available real-time and archival information for their entire San Francisco Powered Scooter fleet. This data will ensure the SFMTA can successfully manage the Scooter Program and execute related planning efforts in support of the agency s strategic goals. Data provided will include real-time location, event, and status information provided by on-board GPS devices put on all Powered Scooters, anonymized data for each trip record, historic/archival data, and key system information. Real-time data will be shared via documented APIs. The SFMTA will also provide details regarding historic/archival transfer protocols, including the frequency and schedule for data to be delivered. Except as otherwise provided herein, Permittee will not share personally identifiable information with the SFMTA. At a minimum, providers will supply: a. Vendor/operator information b. Daily drop-off locations or aggregation sites/zones c. System alerts d. Pricing plans e. Real-time location, event, and status information f. Trip-level details including start/end location/time, duration, and distance traveled g. Trip-level breadcrumb trails listing all GPS readings for each scooter h. Vendor calendars detailing planned hours of operation and planned exceptions 40. The Permittee is directly responsible for providing the API key to the SFMTA and shall not refer the City to another subsidiary or parent company representative for API access. The SFMTA shall be permitted to publicly use Permittee s API and display real-time data. 41. Permittee shall provide monthly reports of all calls and s received through their customer service hotline and contact including telephone wait times, response times, and the nature of the customer inquiry. 42. Permittee shall submit any collected aggregate user demographic data gathered by the system application that does not identify individual users, payment methods or individual trip history, to the SFMTA not less than monthly, using anonymized keys. 43. Permittee shall share personally identifiable information in Permittee s possession about a Powered Scooter user with the City where there is an injury alleged to be related to a Powered Scooter, or a claim or lawsuit against the City and the scooter user may 51

52 have information about, or responsibility for, the claim. Appendix II. Insurance and Indemnification Requirements I. INDEMNIFICATION Permittee shall indemnify and save harmless City and its officers, agents and employees from, and, if requested, shall defend them against any and all loss, cost, damage, injury, liability, and claims thereof for injury to or death of a person, including employees of Permittee, or loss of or damage to property, arising directly or indirectly from the activity authorized by the Permit, including, but not limited to, Permittee s use of facilities or equipment provided by City or others, and claims brought by customers of Permittee, regardless of the negligence of, and regardless of whether liability without fault is imposed or sought to be imposed on City, except to the extent that such indemnity is void or otherwise unenforceable under applicable law in effect on or validly retroactive to the date of this Permit, and except where such loss, damage, injury, liability or claim is the result of the gross negligence or willful misconduct of City and is not contributed to by any act of, or by any omission to perform some duty imposed by law or agreement on Permittee, its sub-permittees or either s agent or employee. The foregoing indemnity shall include, without limitation, reasonable fees of attorneys, consultants and experts and related costs and City s costs of investigating any claims against the City. In addition to Permittee s obligation to indemnify City, Permittee specifically acknowledges and agrees that it has an immediate and independent obligation to defend City from any claim which actually or potentially falls within this indemnification provision, even if the allegations are or may be groundless, false or fraudulent, which obligation arises at the time such claim is tendered to Permittee by City and continues at all times thereafter. Permittee shall indemnify and hold City harmless from all loss and liability, including attorneys fees, court costs and all other litigation expenses for any infringement of the patent rights, copyright, trade secret or any other proprietary right or trademark, and all other intellectual property claims of any person or persons in consequence of the use by City, or any of its officers or agents, of articles or services to be supplied in the performance of this Permit. II. INSURANCE REQUIREMENTS A. Required Coverages. Without in any way limiting Permittee s liability pursuant to the Indemnification section of this Permit, Permittee must maintain in force, during the full term of the Permit, insurance in the following amounts and coverages: 1. Workers Compensation, in statutory amounts, with Employers Liability Limits not less than $1,000,000 each accident, injury, or illness; and 2. Commercial General Liability Insurance with limits not less than $2,000,000 each occurrence and $4,000,000 general aggregate for Bodily Injury and Property Damage, including Contractual Liability, Personal Injury, Products and Completed Operations; and 3. Commercial Automobile Liability Insurance with limits not less than $2,000,000 each accident, Combined Single Limit for Bodily Injury and Property Damage, including Owned, Non-Owned and Hired auto coverage, as applicable. 4. Professional liability insurance, applicable to Permittee s profession, with limits not less than $1,000,000 each claim with respect to negligent acts, errors or omissions in connection with the Services. 5. Permittee shall maintain in force during the full life of the agreement Cyber and Privacy Insurance with limits of not less than $2,000,000 per claim. Such insurance shall include coverage for liability arising from theft, dissemination, and/or use of confidential information, including but not limited to, bank and credit card account information or personal information, such as name, address, social security numbers, protected health information or other personally identifying information, stored or transmitted in electronic form. 6. Commercial General Liability and Commercial Automobile Liability Insurance policies must be endorsed to provide: a. Name as Additional Insured the City and County of San Francisco and SFMTA, its Officers, Agents, and Employees. b. That such policies are primary insurance to any other insurance available to the Additional Insureds, with respect to any claims arising out of this Permit, and that insurance applies separately to each insured against whom claim is 52

53 made or suit is brought. B. All policies shall be endorsed to provide thirty (30) days advance written notice to the City of cancellation for any reason, intended non-renewal, or reduction in coverages. C. Should any of the required insurance be provided under a claims-made form, Permittee shall maintain such coverage continuously throughout the term of this Permit and, without lapse, for a period of three years beyond the expiration of this Permit, to the effect that, should occurrences during the contract term give rise to claims made after expiration of the Permit, such claims shall be covered by such claims-made policies. D. Should any required insurance lapse during the term of this Permit, requests for payments originating after such lapse shall not be processed until the City receives satisfactory evidence of reinstated coverage as required by this Permit, effective as of the lapse date. If insurance is not reinstated, the City may, at its sole option, terminate this Permit effective on the date of such lapse of insurance. E. Before commencing any Services, Permittee shall furnish to City certificates of insurance and additional insured policy endorsements with insurers with ratings comparable to A-, VIII or higher, that are authorized to do business in the State of California, and that are satisfactory to City, in form evidencing all coverages set forth above. Approval of the insurance by City shall not relieve or decrease Permittee s liability hereunder. F. The Workers Compensation policy(ies) shall be endorsed with a waiver of subrogation in favor of the City for all work performed by the Permittee, its employees, agents and subcontractors. G. If Permittee will use any subcontractor(s) to provide Services, Permittee shall require the subcontractor(s) to provide all necessary insurance and to name the City and County of San Francisco, its officers, agents and employees and the Permittee as additional insureds. EXHIBIT A. LIST OF COMMUNITY PARTNERS Lyft has been working on community engagement initiatives since we began operating in the City. Over the years, we have built strong relationships we would look to engage the following community partners in our local outreach around our new scooter deployment: TransForm SPUR SF Transit Riders Union SF Travel Bay Area Council Rebuilding Together Livable City Tipping Point APA Heritage Month Celebration SF Domestic Violence Consortium Immigration Clinic SF Fire Department Bayview YMCA Kansas Street SAFE Association Lighthouse Center for the Blind and Visually Impaired SF African American Chamber 100 Black Men of the Bay Area Tenderloin Community Development Organization 53

54 June 7, 2018 Ms. Miriam Sorell San Francisco Municipal Transportation Agency 1 South Van Ness Avenue, 7 th Floor San Francisco, CA Re: Support of Lyft s Powered Scooter Share Permit Application Dear Miriam: On behalf of TransForm, I am writing to express our strong support for Lyft s application for a power scooter share program to the San Francisco Municipal Transportation Agency (SFMTA). TransForm promotes walkable communities with excellent transportation choices to connect people of all incomes to opportunity, keep California affordable and help solve our climate crisis. With diverse partners we engage communities in planning, run innovative programs, and win policy change at the local, regional, and state levels. TransForm s advocacy and approach to emerging mobility aims to tackle the ways that such technologies exacerbate current transportation disparities and may erode important lifeline service for lower-income community members and communities of color. The shortcomings of our current transportation system continue to fall heaviest on these communities who have the fewest sustainable transportation options but suffer the worst health impacts of climate pollution. Mobility innovations like powered scooter share have the potential to improve mobility for those with very limited options, only if they are guided by a strong commitment to focus on equity and complement public transit, biking, and walking. TransForm commends the SFMTA for its strong scooter share requirements that protect our sidewalks and commercial areas, develop a coherent system with clear metrics and data sharing, and facilitate equitable access to this new mobility option. TransForm has been a partner with Lyft for the last couple of years, and during that time we have become familiar with their leadership, vision, and commitment to the community. Over the years, we have collaborated on projects such as the California Air Resource Board s Car Sharing and Mobility Options Pilot Project grant, TransForm's shared mobility community outreach for residents in East and West Oakland, Oakland Mobility 101, and exploring how Lyft Line ride credits could be used to offset minimum parking requirements for housing developers via TransForm s GreenTRIP certification program TH STREET, SUITE 600, OAKLAND, CA T:

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58 June 7, 2018 Dear Director Reiskin, As business and community leaders across San Francisco, we are writing today in support of the Lyft application for the Powered Scooter Share Program Permit. Lyft was founded on the idea that shared rides can take cars off the road, create meaningful economic opportunity, and help revitalize our cities. We strongly believe that this same ethos applies now to powered scooter sharing, and know that there is no better company than Lyft to entrust thoughtful execution of the City s new program. Lyft has a proven record of community collaboration in San Francisco that far exceeds other applicants. Headquartered locally for over six years, the company has demonstrated a sincere commitment to being good neighbors, partners, and collaborators as one of the leading ride-sharing companies. Whether it s transit initiatives to coordinate local events, manage high-use areas like the 4th and King Streets Caltrain Station, or support community partnerships that empower San Francisco s diverse communities with equity and opportunity, we believe that Lyft will continue this mission as they expand into the emerging mobility space with practical powered scooters. You can trust Lyft to be a good operator in San Francisco. Much can be said about the merits of implementing a powered scooter share program here in San Francisco. As leaders in business and the community, we look forward to powered scooters as a cleaner, alternative transportation option that reduces traffic and increases economic activity in our neighborhoods. When residents and tourists get to their destination easier, and worry less about parking when they do, we see more happy and energetic communities that lead to more foot traffic for our own businesses. With the promise of traffic reduction, increased economic activity, and more people getting out into our diverse San Francisco neighborhoods, we are excited to support powered scooters as a viable part of our City transportation system. But we all agree that to realize their full potential, powered scooters must not negatively impact our sidewalks and roadways. We believe Lyft to be responsible actors worth entrusting this responsibility, and know the company will do its due diligence to educate riders on proper use and parking of scooters in San Francisco, so that all San Franciscans, including our most vulnerable citizens, continue to enjoy a safe right-of-way. We strongly urge you to approve the Lyft application. Signed, 58

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