Vehicle Sharing for Resilient Cities U-Haul Truck Share 24/7

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1 Vehicle Sharing for Resilient Cities U-Haul Truck Share 24/7 November 14, 2017 Dr. Allan Yang, Chief Sustainability Scientist U-Haul International Brad Pruitt, President U-Haul Company of Charlotte

2 Founded in 1945 by a Navy veteran and his wife, U-Haul is a family owned and operated company comprising the largest network of Truck Share members in the world.

3 A Sharing Business Since 1945 U-Haul has 72 years of experience and expertise utilizing a sharing business model. The Company was founded as WWII was ending and raw materials were in short-supply and veterans and their families were moving towards a new life. U-Haul maintains the same premise since its inception that the division of use and specialization of ownership are good for the moving public. Sharing our equipment with as many customers as possible allows U-Haul to keep the customer s costs low while reducing the need for more privately owned large capacity vehicles in the community.

4 Truck Sharing: Essential to the Public Transportation Infrastructure If access to U-Haul equipment is convenient, DIYers drive a shorter distance to pick-up and return equipment. LESS CO 2 in the ATMOSPHERE If U-Haul equipment is close to public transportation, more people use it, resulting in greater economic and social impact. Fifty percent of U-Haul customers near public transportation use it to complete a U-Haul move. Increased Public Transportation RIDERSHIP and fare REVENUE

5 U-Haul Truck Sharing is the Sustainable Option Residents sharing one properly sized U-Haul truck will eliminate numerous trips with a personal pickup truck or other vehicle, reducing emissions and minimizing traffic congestion. Drivers tend to plan trips more carefully and drive less when they pay for mileage and are held to a specific reservation. U-Haul neighborhood truck sharing dealers are conveniently located to ensures less customer travel, less CO 2 emissions into the air and less traffic congestion.

6 Over time, every U-Haul vehicle placed in a community serves as a potential substitute for 19 personally owned large-capacity vehicles. ~Dr. Allan Yang, U-Haul chief sustainability scientist

7 U-Haul Truck Share is Big News! U-Haul introduces self-service using your smartphone camera U-Haul Truck Share 24/7 Disrupts the Self-Move Industry U-Haul unveils largest tech initiative in more than 20 years 2017 Special Achievement in Entrepreneurship Award Finalist

8 What is U-Haul Truck Share 24/7? Secure. A streamlined process for sharing vans and trucks completed entirely on a customer s mobile device. Convenient. Allows customers to pick-up and return trucks on their schedule 24 hours a day. No attendant needed. Innovative. As the industry-leader, U-Haul developed a proprietary software and technology platform founded on the training and best practices of law enforcement and industry experts.

9 Leading the Industry with Live Verification U-Haul is the only company across the car share and truck share industries that vets each unmanned transaction. Trained specialists use live verification to confirm the identity of a customer and evaluate potential impairment in real-time for every transaction 24 hours a day, 365 days a year. This industry can do better than an annual or one time background check on a person. That talks about what the person has done or hasn t done in the past. What our system attempts to do is evaluate what they are going to do in the present. Stuart Shoen, U-Haul executive vice president

10 U-Haul is the World s Largest Truck Sharing Company U-Haul has 150,000 vehicles serving the DIY moving public in all 50 states and 10 Canadian provinces. 21,750 unique retail locations. More than 20,000 of those are independent small business dealers.

11 No Membership Fees: Everyone is a Member No membership fee or wait time for membership approval like car share programs. The largest car share company in the U.S. has 1 million members. U-Haul boasts more than 3.8 million truck share members. That same car share company has a presence in 500 cities. U-Haul customers have used Truck Share 24/7 in 5,347 unique cities since April 2017.

12 U-Haul Truck Share 24/7 is one of the lowest cost investments in infrastructure a city can make because it requires no subsidy, no grant funds or added improvements. A few existing parking spaces is all that a city needs to unlock access to the most interconnected truck sharing network in the world. Michelle Sullivan, U-Haul corporate sustainability manager

13 Moving San Francisco Forward Our tech savvy community embraces technology disruption that provides greater convenience. Our residents demand public-private partnerships that encourage environmental responsibility, reduce traffic congestion and less air pollution. Our city seeks partners who encourage economic viability and small business development. Our workforce expects job creators who enhance workplace quality of life. For U-Haul, Truck Share 24/7 means freeing up our team to be what they are: moving experts. Mobility contributes to urban resiliency, economic development and the vibrancy of communities. The core of the American dream is that a person can move freely from one opportunity to the next in any part of the country, regardless of their background or socioeconomic status.

14 The City is Leading the Way Customers at the U-Haul Downtown store (Market/Valencia) have completed the 4th most 24/7 truck shares in North America since the program s inception. The U-Haul dealer at Park Merced is the No. 1 dealer out of more than 20,000 U-Haul dealers in North America when it comes to volume of 24/7 truck shares. This family business ranks 13th in shares across both U-Haul company stores and dealers in all of the U.S. and Canada. In a recent survey of more than 5,000 U-Haul Truck Share 24/7 customers, only 6% said that the program offered minimal value to them and their community.

15 U-Haul Urban Sharing Fleet Car Share Cargo Van Pickup Truck 10 Box Truck Did you know? Cargo vans and pickup trucks account for nearly one fourth of the total U-Haul fleet and the majority of U-Haul shared vehicles in urban cores. Car Share Founded in 2007, a decade of experience helped us develop our proprietary live verification platform Operates in 21 states Cargo Van Perfect for a studio move or small business Our Ford Transit is Ultra Low Emissions Vehicle (ULEV) certified Pickup Truck Great for a home improvement or Craigslisttype purchase Our GMC Sierra is Ultra Low Emissions Vehicle (ULEV) certified 10 Box Truck Designed for apartment moves Low profile, rounded corners and advanced chassis skirts reduce wind drag and improve fuel economy up to 20%

16 Truck Share 24/7 is the Perfect Fit U-Haul fulfills the requirements for On-Street Shared Vehicle Parking Permits. Our shared vehicles are available to members 100% of the time. Our sharing fleet can expand the city s full permit program and help connect the 1,000 parking spaces around the city now dedicated to sharing. U-Haul will locate a minimum of 15% of its spaces in Shared Vehicle Permit Zones 2 and 3 as defined in the transportation code. U-Haul offers a diverse sharing fleet and the security of live verification that no other company offers to the community and its customers.

17 PUT THE NAME OF YOUR COMPANY HERE *SFMTA, 2017

18 The tradition of social, economic and environmental leadership in San Francisco has long shaped the dialogue on urban resiliency around the globe. This commitment should be promoted and celebrated by all of San Francisco s residents. Jeremy Frank, U-Haul executive vice president THANK YOU