Daily UIS Production Service Level Summary - Prime Time - July 2005

Transcription

1 Daily UIS Production Service Level Summary - Prime Time - July 2005 Job Cmds R/T TXS R/T TXS R/T TXS R/T TXS CPU Total CPU Unique R/T TXS Since 9/1/04 1-Jul % 7, ,223 2-Jul 94,299 3-Jul 94,368 4-Jul ,442 Independence Day Holiday - No onsite ACS Staff Required 5-Jul % 7, ,672 6-Jul % 6, ,873 7-Jul % 6, ,028 8-Jul % 4, ,128 9-Jul 95, Jul , Jul % 6, ,428 CICSADMP bounced 0C4 abend, likely startup issue out of 07/08 change window. 44 minute outage to Credit Card. 12-Jul % 6, , Jul % 5, , Jul % 5, , Jul % 5, , Jul 96,323 ns8 server issues affecting WEB/Login ~ 2pm - midnight 17-Jul , Jul % 6, , Jul % 5, , Jul % 5, , Jul % 5, , Jul % 4, , Jul 97, Jul , Jul % 7, , Jul % 6, , Jul % 5, , Jul % 5, , Jul % 4, , Jul 98, Jul ,210 Daily Avg % 5, ,210 Jul % 4, , vs 04 28% 3% -5% 8% -22% 38% 327% -74% 256% 7% 13% 44% -6% 24% 37% A04 Model 350 CPU MIP Utilization is based on 488 MIPS capacity available. zlinux workload is on a separate engine and outside these calculations.

2 Daily UIS Production Service Level Summary - Prime Time - August 2005 Job Cmds R/T TXS R/T TXS R/T TXS R/T TXS CPU Total CPU Unique R/T TXS Since 9/1/04 1-Aug % 6, ,346 DataCard Migration from Oracle/Win to DB2/LinuxStarted at 16:45 2-Aug % 6, ,577 3-Aug % 6, ,755 4-Aug % 6, ,899 5-Aug % 5, ,039 Production DC running on DB2 Linux! Still resolving field and trigger discrepancies from Functional Spec. 6-Aug 99,103 7-Aug ,191 8-Aug % 7, ,438 10:20 - CICSADMP - 0C4 Abend - CA-Insight zap staged for 08/12. 9-Aug % 6, , Aug % 6, , Aug % 6, , Aug % 5, ,984 Insight zap applied 13-Aug 100, Aug , Aug % 8, , Aug % 7, , Aug % 6, , Aug % 6, , Aug % 5, , Aug 100, Aug , Aug % 7, , Aug % 7, , Aug % 7, , Aug % 6, , Aug % 5, , Aug 101, Aug , Aug % 8, , Aug % 9, , Aug % 8, ,110 Daily Avg % 6, ,110 Aug % 5, , vs 04-4% -2% 0% 1% 11% 45% 603% -89% 346% -10% 9% 31% -6% 17% 39% 1 Only SNA Network Response Time is reflected in all regions, not IP network time. As a result, overall response time in regions that contain limited SNA tra A04 Model 350 CPU MIP Utilization is based on 488 MIPS capacity available. zlinux workload is on a separate engine and outside these calculations.

3 Daily UIS Production Service Level Summary - Prime Time - September Sep % 8, ,857 2-Sep % 9, ,276 3-Sep 6, ,094 4-Sep 535 8, ,732 5-Sep , ,933 Labor Day Holiday 6-Sep % 18, ,099 1'st Day of Class - New highs on MIPS (+17%), Unique WEB Users (+12%), WEB Transactions (+18%). All systems (LPARS) up - no reported service issues! 7-Sep % 15, ,552 8-Sep % 12, ,153 9-Sep % 9, , Sep 30, Sep , Sep % 12, , Sep % 10, , Sep % 9, , Sep % 8, , Sep % 7, , Sep 33, Sep , Sep % 9, ,259 Fall Semester Payment Deadline calls/105 callers on EPOS 20-Sep % 7, , Sep % 9, , Sep % 8, , Sep % 5, , Sep 36, Sep , Sep % 7, , Sep % 6, , Sep % 6, , Sep % 6, , Sep % 5, ,735 Daily Avg % 9, ,735 Sep % 8, , vs 04-2% 0% -5% 0% 9% 12% 276% -85% 290% -35% 14% 17% 1% 21% 16% A04 Model 350 CPU MIP Utilization is based on 488 MIPS capacity available. zlinux workload is on a separate engine and outside these calculations.

4 Daily UIS Production Service Level Summary - Prime Time - October Oct 37,866 2-Oct 38,030 3-Oct % 6, ,337 4-Oct % 5, ,570 Elevated link r/t due to Housing S5 / GOLD Activity. 5-Oct % 5, ,841 WEB/REG pre-freeze stress 6am, No Issues. CICSMSAP bounce 5pm in support of GEAC Project 6-Oct % 5, ,058 7-Oct % 4, ,255 8-Oct 39,355 9-Oct 39, Oct ,688 Columbus Day Holiday - No Onsite Coverage Required. Cashier Line Outage 09:22-12:51 - System Outage at FirstData. 11-Oct % 6, , Oct % 5, , Oct % 5, , Oct % 4, , Oct 40, Oct , Oct % 6, , Oct % 6, , Oct % 6, , Oct % 6, , Oct % 5, ,434 WEB/REG Change Freeze Starts 22-Oct 42, Oct , Oct % 7, , Oct % 7, , Oct % 7, ,672 WEB/REG post-freeze stress 6am, No Issues. 27-Oct % 7, , Oct % 5, ,188 Housing Points Line (LNVAL2) - 23:37pm to 10:03am, Verizon reports, no problem found! 29-Oct 44, Oct , Oct % 8, ,783 Daily Avg % 6, ,783 Oct % 4, , vs 04-2% 5% 0% 0% 48% 0% 300% -84% 471% -24% 23% 26% 16% 26% 23% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculations.

5 Daily UIS Production Service Level Summary - Prime Time - November Nov % 8, ,074 2-Nov % 10, ,381 WEB-REG - Graduates 3-Nov % 8, ,605 WEB/REG stress 6am, to test Credential Server session-id fix which surfaced during Graduate mini-test. 4-Nov % 7, ,811 45,939 PRODMPM Resource Enqueue out of "bounce" - Link/Online delayed 5-Nov +35% ADABAS cmds, +12% Users, +24% Link transactions 2hrs10min. 6-Nov and r/t ~ same compared to 11/07/04. 10, ,139 WEB-REG - Junior / Senior - software18 crash & reboot 10:43-10:49 7-Nov % 10, ,424 8-Nov % 9, ,676 9-Nov % 9, , Nov % 7, , Nov ,327 Veterans Day Holiday 12-Nov +54% ADABAS cmds, +15% Users, +20% Link transactions 47, Nov and r/t ~ same compared to 11/14/04. 8, ,654 WEB-REG - Sophomore - No Issues! 14-Nov % 9, , Nov % 9, , Nov % 9, , Nov % 8, , Nov % 6, , Nov 49,917-10% ADABAS cmds, +9% Users, +10% Link transactions 20-Nov , ,175 and r/t ~ same compared to 11/21/04. WEB-REG - Freshman - No Issues! 21-Nov % 9, , Nov % 7, , Nov % 4, , Nov Thanksgiving Holiday 25-Nov Thanksgiving Holiday - No Onsite Staffing Required 26-Nov 27-Nov Nov % 9, ,498 DR Test #32 with Using FDR/Encrypt 29-Nov % 9, ,845 Test Completed - all objectives met including FlashCopy Testing 30-Nov % 9, ,822 Daily Avg % 8, ,822 Nov % 7, , vs 04 22% 4% 0% 10% 46% 31% 393% -85% 251% -17% 24% 17% 22% 24% 26% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculations.

6 Daily UIS Production Service Level Summary - Prime Time - December 2005 Job Cmds R/T TXS R/T TXS R/T TXS R/T TXS CPU Total CPU Unique R/T TXS Since 9/1/04 1-Dec % 8, ,452 2-Dec % 7, ,993 EOS 1.4 Upgrade - Issue with User Report Extraction and Profile 3-Dec 55,391 4-Dec ,737 5-Dec % 9, ,100 6-Dec % 8, ,461 7-Dec % 9, ,345 5am - EOS bounced to revert User Security for now... 8-Dec % 9, ,930 9-Dec % 7, ,408 Snow TSS Upgrade deferred. 10-Dec 58, Dec , Dec % 11, ,432 Exams Started - Grading Season! 13-Dec % 11, , Dec % 13, , Dec % 14, , Dec % 13, ,171 TSS Upgraded! 17-Dec 61, Dec ,673 FW1 Started rebooting every (6) hours causing failover to/from FW2. No service issues 19-Dec % 19, , Dec % 18, , Dec % 17, , Dec % 15, ,766 FW1 6am. No issues. FW2 Primary. 23-Dec % 10, , Dec 25-Dec 64, Dec Intersession (Excluded from Daily Averages) 27-Dec % 5, ,053 Intersession (Excluded from Daily Averages) 28-Dec % 5, ,308 Intersession (Excluded from Daily Averages) 29-Dec % 5, ,586 Intersession (Excluded from Daily Averages) 30-Dec Intersession (Excluded from Daily Averages) 31-Dec Daily Avg % 12, ,586 Dec % 10, , vs 04 5% -7% 0% -4% 22% -4% 232% -69% 146% -21% 22% 13% 13% 16% 26% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculations.

7 Daily UIS Production Service Level Summary - Prime Time - January Jan 2-Jan Intersession (Excluded from Daily Averages) 3-Jan % 9, ,784 CS-GOLD Conversion Started. 4-Jan % 8, ,144 5-Jan % 10, ,537 CS-GOLD "Live" and Open for Business! 6-Jan % 8, ,687 7-Jan 71,389 8-Jan ,988 9-Jan % 10, ,601 Implemented Modified DataCard DB2 Triggers/Stored Procedures 10-Jan % 10, , Jan % 11, , Jan % 10, , Jan % 9, , Jan 77, Jan 77, Jan , ,388 MLK Holiday - Onsite Coverage Required. 17-Jan % 20, ,767 Opening Day! - 1'st Day of Class! - Another Record Workload Day! Some reports of slow batch and a few LinkProbe timeouts& DGW browser resets between 12:15-12: Jan % 17, , Jan % 14, ,818 Worked with SA to implement new Cashier code to handle an FDMS issue with multiple LU's and thus resolve batch settlement issues. 20-Jan % 10, , Jan 80, Jan , Jan % 13, ,756 15:39 - CSGOLD Housing generated K 's. 24-Jan % 14, ,044 15:34 - CSGOLD Housing generated K 's. 15:13 - DGW DB2 Max Connections (160) and again at 16:48, bounced DGW 17:08 with a 5 minute outage. Source Pending. 25-Jan % 11, , Jan % 10, , Jan % 7, , Jan 81, Jan , Jan % 10, , Jan % 9, ,629 Daily Avg % 11, ,629 Jan % 10, , vs % -3% 0% 1% 59% -1% 51% -9% 112% -13% 30% 17% 4% 18% 25% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculations.

8 Daily UIS Production Service Level Summary - Prime Time - February Feb % 9, ,838 15:01-15:20, 15:30-15:35, Subnet 90 hung. DSP test TEST VM build of a layer-2 VSWITCH config. for QDIO/Hypersockets support was broadcasting as the default gateway, locking up 90. Port closed and test VM system relocated, corrected & retested on a test subnet. 2-Feb % 8, ,034 JSERV (PLANNER) unavailable from Thursday ~ 4pm thru Friday ~ 4pm, ETA determined likely related to software21 issue and JSERV property changes. 3-Feb % 6, ,233 4-Feb 83,356 5-Feb ,487 6-Feb % 9, ,802 7-Feb % 8, ,384 8-Feb % 8, ,820 9-Feb % 7, , Feb % 6, ,241 EMC2 disk failure. HP repairing. Change Window: Shared certificate implemented for WRQ encryption. Encrypted TELNET now available in all options (HOD and WRQ) 11-Feb 85,399 EMC2 disk failure persists, system down and will be repaired Monday morning. 12-Feb , Feb % 8, ,831 HP onsite and repaired/replaced drive. 14-Feb % 7, ,031 EMC2 restore underway 15-Feb % 8, , Feb % 8, , Feb % 6, , Feb 86, Feb 86,816 EMC2 Restored Completed, tested and re-activated. 20-Feb ,967 Presidents Day Holiday - Staffed 21-Feb % 9, , Feb % 9, , Feb % 8, , Feb % 6, , Feb 26-Feb Feb % 7, , Feb % 8, ,431 Daily Avg % 8, ,431 Feb % 6, , vs % -5% 0% -1% 11% -11% 23% -21% 227% -19% 28% 32% -17% 40% 21% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculation

9 Daily UIS Production Service Level Summary - Prime Time - March Mar % 7, ,677 2-Mar % 7, ,840 3-Mar % 5, Mar 5-Mar ,134 6-Mar % 5, ,342 Spring Break 7-Mar % 4, ,502 Spring Break 8-Mar % 5, ,849 Spring Break 9-Mar % 5, ,154 Spring Break 10-Mar % 4, Spring Break 11-Mar 12-Mar , Mar % 10, , Mar % 9, , Mar % 10, , Mar % 8, , Mar % 6, Pre-WEBREG Stress Test 18-Mar 19-Mar , Mar % 9, , Mar % 9, , Mar % 9, , Mar % 9, ,509 Pre-WEBREG Stress Test 24-Mar % 6, WEBREG Freeze 25-Mar 26-Mar , Mar % 22, ,679 Admissions Decision Drop. Severe WEB degradation from ~ 2pm through 2am related to heavy traffic/load. WEB/Link applications extremely slow. Disabled automated monitoring due to time outs. 28-Mar % 19, ,469 More Admissions Decision Workload - 105M Cmds in ADMN (90M WEB). DR Test #33 - Started 8am 29-Mar % 11, ,808 Post-WEBREG Stress Test 30-Mar % 9, , Mar % 8, ,226 Daily Avg % 9, ,226 Mar % 8, , vs % -2% 0% -2% 17% 15% 56% -28% 156% -3% 26% 8% -16% 21% 21% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculation

10 Daily UIS Production Service Level Summary - Prime Time - April Apr 2-Apr ,417 Time Change - Completed offsite using Remote IPL Process 3-Apr % 10, ,572 4-Apr % 10, ,746 5-Apr % 10, ,991 6-Apr % 9, ,118 7-Apr % 7, Apr 9-Apr , ,389 WEB/REG Fall SR/JR - Users (+300) & R/T about same as last year, TXS +100K. No Issues. 10-Apr % 10, , Apr % 9, , Apr % 8, , Apr % 7, , Apr % 5, Apr 16-Apr 17-Apr Patriots Day Holiday - Staffed 18-Apr % 9, , Apr % 9, , Apr % 8, , Apr % 7, Apr 23-Apr 571 6, ,753 WEB/REG Fall 2006 SO/FR-2 - Users (+900) & R/T same as last year, TXS +80K. No Issues. 24-Apr % 10, , Apr % 9, , Apr % 9, , Apr % 9, , Apr % 8, , Apr 30-Apr 509 Admissions Deposit Deadline - Heavy Credit Card Daily Avg % 9, ,347 Apr % 7, , vs. 05-2% 6% 0% -3% -3% 9% 40% -40% 208% -10% 31% 14% -16% 14% 20% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculation

11 Daily UIS Production Service Level Summary - Prime Time - May May % 13, ,484 Grading Inquiries Starting to Build 2-May % 14, ,587 3-May % 14, ,685 4-May % 16, ,757 5-May % 16, May 7-May ,932 8-May % 19, ,028 Grading 9-May % 18, , May % 16, , May % 13, , May % 9, May 14-May ,503 Commencement 2006! HEAVY RAIN! - 1/3 normal attendance 15-May % 8, , May % 8, ,754 UIS Network Outage - 6:15-6:40am, OIT Scheduled Maintenance 17-May % 8, , May % 6, , May % 5, May 21-May , May % 6, , May % 6, , May % 5, , May % 5, , May % 3, May 28-May 29-May ,788 Memorial Day! - Not Staffed. 30-May % 6, , May % 5, ,019 Daily Avg % 10, ,019 May % 9, , vs % 12% 0% -1% 3% 16% 73% -13% 356% -17% 35% 6% -3% 5% 14% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculation

12 Daily UIS Production Service Level Summary - Prime Time - June Jun % 5, ,101 2-Jun % 4, Jun 4-Jun ,291 5-Jun % 5, ,397 6-Jun % 5, ,487 7-Jun % 4, ,592 8-Jun % 4, ,664 9-Jun % 4, Natural Upgrade 10-Jun 11-Jun , Jun % 5, , Jun % 5, , Jun % 4, , Jun % 5, ,200 Freshman Orientation Started! 16-Jun % 4, Jun 18-Jun , Jun % 6, , Jun % 5, , Jun % 5, , Jun % 5, , Jun % 4, FICON Installed. Cumlulative zos 1.4 Maintenance Applied. 24-Jun 25-Jun , Jun % 6, , Jun % 6, , Jun % 6, , Jun % 8, ,470 zos emergency IPL@ 9pm to apply additional TCI/IP maintenance to correct COD/USS issue.. 30-Jun % 8, ,145 Daily Avg % 5, ,145 Jun % 4, , vs. 05 5% 19% 0% -1% -24% 24% 53% -26% 91% -13% 24% 13% 9% 14% 12% A04 Model 350 CPU MIP Utilization is based on 488 MIP / 74MSU capacity. zlinux workload is on a separate engine and outside these calculation

13 UIS Production Service Level Comparison - January - Opening Day of Class Comparison 1'st Day Job Cmds R/T Avg. TXS R/T Avg. TXS R/T TXS R/T Avg. TXS CPU Total CPU Unique R/T TXS (K) Since Sept. of Class Volume (Million) (Secs) Users (K) (Secs) Users (K) (Secs) (K) (Secs) Users (K) MIPS Util% 2 Users/Day (secs) 3 (K) Unique Users 1/17/ % 20, ,767 1/18/ % 18, ,022 1/12/ % 17, ,429 1/13/ % 15, ,899 1/13/ % 12, ,541 1/15/ % 10, ,339 1/9/ % 6, ,925 1/10/ % 4, ,073 1/11/ % 1, ,378 1/12/ % /15/ % vs. 05-8% -12% 0% 4% 7% 50% 5% -13% 25% -43% 50% -5% -7% 26% n/a 11% 19% 8% 21% 05 vs % 40% 0% -7% -6% 0% -19% -46% 33% -470% 100% 15% -11% 8% 8% 3% -15% 9% 24% 04 vs % 22% -200% 3% 10% -200% 11% 15% -700% -72% - -18% 16% -14% n/a 13% -107% 35% 24% 03 vs % 1% 0% - -5% 33% - -30% 31% -44% -10% - -5% 6% 6% 19% 13% 30% 12% 02 vs % 16% 0% - -3% 0% - 13% 18% -48% 91% - -22% 28% 17% 17% -4% 40% 13% 01 vs % 6% -33% - 11% -50% - 3% 0% -40% -1300% - 11% -6% -23% 32% -46% 49% 16% 00 vs % -9% -75% - -1% -67% - -6% -178% -64% -71% - 20% -5% -22% 36% -239% 42% 26% 99 vs. 98 0% 44% 0% - 0% 20% - 34% 64% 17% 33% - 10% 52% 42% 56% 75% 60% 27% 8/7/2006

14 UIS Production Service Level Comparison - September - Opening Day of Class Comparison 1'st Day Job Cmds R/T Avg. TXS R/T Avg. TXS R/T TXS R/T Avg. TXS CPU Total CPU Unique R/T TXS (K) Since Sept. of Class Volume (Million) (Secs) Users (K) (Secs) Users (K) (Secs) (K) (Secs) Users (K) MIPS Util% 2 Users/Day (secs) 3 (K) Unique Users 09/06/ % 18, ,099 09/07/ % 16, ,159 09/02/ % 15, ,640 09/03/ % 14, ,510 09/04/ % 11, ,375 09/05/ % 9, ,436 09/07/ % /08/ % vs % -20% 0% 3% -2% 50% 16% 10% 75% -475% 50% -36% -69% 17% n/a 12% -8% 18% 7% 04 vs % 50% -500% 1% 18% -200% -13% -33% -400% -59% -100% 18% 32% -5% n/a 6% -115% 18% 30% 03 vs. 02-4% 3% 67% n/a 0% 0% n/a 15% 20% -23% 50% n/a -1% 8% n/a 8% 21% 31% -11% 02 vs % 23% -50% n/a -7% 33% n/a 27% -300% -44% 0% n/a -20% 12% n/a 19% 5% 26% 11% 01 vs % 18% -33% n/a 6% -50% n/a -47% 50% -72% 0% n/a -5% 9% n/a 20% 34% 00 vs. 99 1% 27% -25% n/a -5% 0% n/a -4% 0% 36% -1200% n/a 14% 11% n/a 99 vs. 98-6% -31% -40% n/a -5% -67% n/a 16% -25% -52% -15% n/a -15% n/a n/a ** ADABAS Command totals prior to 2004 only represent ADMN & ALUM,starting in December 2003, all (5) databases are totaled.