Training Prospectus 2014

Transcription

1 Contents Training Prospectus 2014 DRIVER CPC DEADLINE! 10 SEPTEMBER 2014 You MUST bring your photo licence and paper counterpart

2 Welcome 2014 marks year five of the Driver CPC with the deadline of 10 September getting closer by the day. Thousands of RHA members and customers have already benefited from well-chosen training programmes and are profiting from improved performance, reduced costs and higher levels of compliance in all areas of transport, right across the UK. In support of these and others, we continue to strive to offer the widest range of Driver CPC training available in the most comprehensive range of locations. For many of you, our in-company training sessions will be the right decision. For others, attendance at one or more of our numerous open courses will suit your needs. Our range of Driver CPC training services can be found on pages As the first five-year deadline approaches, we have organised a range of open courses such as Three in a row at some locations (see page 17), designed to help those who have fallen a bit behind with their DCPC uploads to catch up. We haven t forgotten the all-important instructors. Refresher training is available for them (see page 19 for more details). Away from the Driver CPC, we continue to lead the field in compliance training through our range of management courses. The new road haulage CPC enters its third year, having become well established. RHA Training is extremely proud of the hard work from its instructing team and candidates who regularly exceed national average pass rates in both modules. You really do stand a better chance of passing with RHA Training. For those who already hold a CPC, or newly-promoted traffic office staff, our Managing Your Operator Licence on page 6 or two-day CPC refresher course on page 7 are excellent development opportunities. For those of you who wish to strengthen their Health and Safety management systems, RHA Smart Safety offers a balance of self-determination and qualified support from your local RHA Training Manager (further information can be found on page 8). We believe that the Prospectus is a very important communication device between ourselves and you, our customer, but recognise that in today s fast-moving business environment it needs to be supplemented by other forms of information. Don t forget! We have training pages online where you can check the details of services and book online at: We also offer a weekly e-newsletter and all you need to do to ensure you receive your copy is to send an to: training@rha.uk.net with your contact details and we will do the rest. Finally, if you don t see what you want, please contact us to discuss your needs on It is impossible to list every variation of what we can offer in the Prospectus. Please remember that nearly 80% of our work is bespoke for individual customers, so why not call us to discuss your needs today? 2 RHA TRAINING PROSPECTUS 2014

3 Contents COMPLIANCE CPC Transport Manager (Road Haulage) 4 5 Managing your Operator Licence 6 CPC Refresher Course 7 RHA Smart Safety 8 RHA Dangerous Goods Courses 8 DRIVER CPC Select Your Own Courses 10 Drivers Hours, Working Time and Tachographs, Digital Tachographs for Drivers 11 Daily Walk-around Checks, Defect Reporting and Safe Loading of Vehicles 12 Accident Procedures, Speed Awareness and Poor Weather Driving, Fitness to Drive and Cycle Safety Awareness 13 Health and Safety Awareness for Goods Vehicle Drivers, Fuel-efficient Driving and Safety on the Road 14 A Driver s Guide to Operator Licensing, Customer Care and Driver Security 15 Professional Driver Update 16 Three in a Row 17 Driver CPC Train the Trainer 18 Driver CPC Trainers and Instructors Course Material 18 Driver CPC Instructor Refresher 19 IN-CAB TRAINING Driver Development 20 Driver Assessments 20 Instructor Course 21 Instructor Course (Driver Development) 22 IN-HOUSE TRAINING Managing Digital Tachographs 23 Safe Loading of Vehicles 24 Manual Handling 24 Yard Shunter Training 25 Daily Walk-around Checks and Defect Reporting 25 Emergency First Aid at Work 26 Escorting Abnormal Loads and Vehicles 26 TERMS & CONDITIONS RHA Training Terms and Conditions What Delegates Must Bring Inside Back Cover Inside Back Cover RHA TRAINING PROSPECTUS

4 CPC Transport Manager (Road Haulage) 10-day Training Course Why Do I Need a CPC? Applicants for a Standard National or International Operators Licence must show that they are professionally competent or that they employ a Transport Manager who meets the requirements. Candidates will be considered professionally competent by passing the examination for the Certificate of Professional Competence (CPC) set by OCR Examinations on behalf of the Department for Transport. Once you have passed the exam you will be in a position to apply for a Standard National or International Operator Licence. JAUPT Approved This course includes 35 hours of JAUPT approved Driver CPC Training modules. Start: Finish: VAT + Exam fee Cost includes tuition, study materials, JAUPT upload fee, food and refreshments. l Introduction / Business and Company Law / Industrial Relations / Health and Safety l Financial Management / Commercial Conduct / Marketing / Business Taxation l Vehicle Selection / Operator Licensing / VED / Insurance / Transport Ancillaries and Contracts of Carriage l Maintenance Planning / Economic Vehicle Usage / Weights and Dimensions of Vehicle Loads l Drivers Hours / Working Time Regulations / Driver Records / Traffic Accident Procedure l Safe Loading and Transit of Goods / Driver Licensing / Periodic Training / Electronic Data / Case Studies l Insurance and CMR / Plating and Testing / Fleet Inspection / Traffic Regulations l Customs and Transit Systems / Permits and Methods of Operation l Frontier Crossings / International Transit Documentation l Exam Preparation Day (R2) Home Study Pack The CPC personal home study supplied by RHA Training is easy to follow and designed to lead the candidate through the syllabus in a logical, user-friendly way, with staged tests at key points and without the need for any other reference books. Cost (VAT exempt) Examination Dates (all locations) 7 March, 13 June, 12 September, 5 December Examination Fees (VAT exempt) Unit R1: Unit 2: Cost includes administration charge. training@rha.uk.net for your order form or call BRADFORD, CLECKHEATON Road Haulage Association, Roadway House, Little Wood Drive, West 26 Industrial Estate, Cleckheaton, BD19 4TQ FEB/MAR Feb 10, 11 Feb 17, 18, 19 Feb 24, 25, 26 Mar 3, 4 MAY/JUN May 19, 20 May 27, 28, 29 June 2, 3, 4 June 9, 10 AUG/SEPT Aug 18, 19 Aug 26, 27, 28 Sept 1, 2, 3 Sept 8, 9 NOV/DEC Nov 10, 11 Nov 17, 18, 19 Nov 24, 25, 26 Dec 1, 2 Exam 7 March Exam 13 June Exam 12 September Exam 5 December 4 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

5 SCOTLAND & NORTHERN IRELAND For more information call or GRANGEMOUTH & ANTRIM PERTH & ANTRIM GLASGOW & ANTRIM GRANGEMOUTH & ANTRIM FEB/MAR Feb 10, 11 Feb 18, 19 Feb 25, 26, 27 Mar 4, 5, 6 MAY/JUN May 20, 21 May 27, 28 June 3, 4, 5 June 10, 11, 12 AUG/SEPT Aug 19, 20 Aug 26, 27 Sept 2, 3, 4 Sept 9, 10, 11 NOV/DEC Nov 11, 12 Nov 18, 19 Nov 25, 26, 27 Dec 2, 3, 4 Exam 7 March Exam 13 June Exam 12 September Exam 5 December PETERBOROUGH Road Haulage Association, Roadway House, Bretton Way Bretton,, PE3 8DD FEB/MAR Feb 10, 11 Feb 17, 18, 19 Feb 24, 25, 26 Mar 3, 4 MAY/JUN May 19, 20 May 27, 28, 29 June 2, 3, 4 June 9, 10 AUG/SEPT Aug 18, 19 Aug 26, 27, 28 Sept 1, 2, 3 Sept 8, 9 NOV/DEC Nov 10, 11 Nov 17, 18, 19 Nov 24, 25, 26 Dec 1, 2 Exam 7 March Exam 13 June Exam 12 September Exam 5 December READING Pincents Manor Hotel, Pincents Lane, Calcot, Reading, Berkshire, RG31 4UQ (if travelling with Sat Nav use RG31 4UH) FEB/MAR Feb 13, 14 Feb 19, 20, 21 Feb 26, 27, 28 Mar 5, 6 MAY/JUN May 22, 23 May 28, 29, 30 June 4, 5, 6 June 11, 12 AUG/SEPT Aug 21, 22 Aug 27, 28, 29 Sept 3, 4, 5 Sept 10, 11 NOV/DEC Nov 13, 14 Nov 19, 20, 21 Nov 26, 27, 28 Dec 3, 4 Exam 7 March Exam 13 June Exam 12 September Exam 5 December WOLVERHAMPTON, WILLENHALL Aspray Transport, Nationworld House, Noose Lane, Willenhall, West Midlands, WV13 3AP FEB/MAR Feb 13, 14 Feb 19, 20, 21 Feb 26, 27, 28 Mar 5, 6 MAY/JUN May 22, 23 May 28, 29, 30 June 4, 5, 6 June 11, 12 AUG/SEPT Aug 21, 22 Aug 27, 28, 29 Sept 3, 4, 5 Sept 10, 11 NOV/DEC Nov 13, 14 Nov 19, 20, 21 Nov 26, 27, 28 Dec 3, 4 Exam 7 March Exam 13 June Exam 12 September Exam 5 December You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

6 Managing Your Operator Licence (One-day Seminar) Including 7 Hours Driver CPC Group training available from VAT Course Objectives Your Operator Licence can be your most valuable asset. By attending our training course, you will receive professional training on Operator Licensing and the responsibilities you must observe. The RHA has provided this course for the benefit of Transport Managers, CPC Holders and Traffic Office staff who require the most up-to-date information. l Principles Underpinning Operator Licensing system l Legal Undertakings l Drivers Hours and Tachograph Regulations l Tachograph Record Management Control Systems l Managing the Operator Licence l Managing Changes New Vehicles, New Transport Manager, Changes to the Business l Driver Licencing, Checking Entitlement l Driver CPC Operators Responsibilities l Safe Loading of Goods Vehicles l Vehicle Maintenance Requirements l Operator Compliance Risk Score l Prioritising Actions l Follow-up Advice and Guidance Start: Finish: RHA members: VAT Non-RHA members: VAT SPECIAL OFFER: Each additional delegate eligible to attend at half price. Cost of attendance includes course materials, attendance certificates, JAUPT upload fee, lunch and refreshments. 9 January 14 May Manchester 2 October 9 January 15 May 6 October 10 January 17 June Banbury 6 October 16 January Exeter 18 June Cardiff 15 October 16 January 24 June Dartford 15 October Telford 17 January 26 June 16 October 23 January Reading 1 July Milton Keynes 16 October 23 January 3 July Hull 21 October Ipswich 28 January Coventry 8 July Inverness 22 October Newcastle 29 January Sheffield 10 July Southampton 23 October Preston 30 January Harlow 15 July Thetford 23 October Cardiff 31 January Norwich 17 July Preston 30 October Edinburgh 5 February 29 July 5 November 18 March 6 August 5 November 19 March 7 August Coventry 5 November 20 March 13 August Sheffield 5 November Perth 20 March 14 August Telford 9 November Wolverhampton 26 March 16 September 13 November Armagh 26 March 17 September 9 December York 27 March Warrington 18 September Edinburgh 10 December Manchester 27 March Telford 25 September 10 December Reading 2 April Reading 25 September 10 December Hull 3 April 30 September 10 December 8 April Ipswich 1 October Newcastle 11 December 10 April Darlington 2 October 18 December 13 May 2 October 6 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

7 CPC Refresher Course (Two Days) Aims and Objectives Group training available from 1,700 + VAT The aim of the course is to provide an update on recent legislative changes and operator obligations, refresh some of the key CPC subject areas which are vital to effective and compliant road freight transport operation and to raise awareness of current best practices. The programme will be structured to enable all participants to take an active role and will include scenarios, confirmation of existing knowledge; practical work-related problem solving and compliance based exercises. l Operator Licensing l EC Drivers Hours l Working Time Directive l Environmental Obligations and Potential Operator Benefits (Legislative Obligations and Government/ Operator Initiatives) l Driver Licensing and Arrangements (including Due Diligence and EU Categories) l Vehicle Taxation (including Concessionary Taxation Schemes and Supplementary Tax/Tariff Schemes) l Corporate Manslaughter l Road Traffic Management and Enforcement (current VOSA and Police Areas of Responsibility and Activity) l Vehicle Roadworthiness (major items affecting Fleet Standards and Enforcement) l Vehicle Weights and Configurations l Loading and Unloading Vehicles (current Driver and Load Safety Standards and Requirements) l Threshold of Dangerous Goods and ADR Requirements l Road Traffic Accident Procedures (Operator and Driver Responsibilities and Best Practice) l Reversing Vehicles (new HSE Guidelines) l Analogue and Digital Tachographs Start: Finish: each day RHA members: VAT. Non-RHA members: VAT. Certificates, lunches and refreshments included. Each additional delegate eligible to attend at half price. 9, 10 January 15, 16 April 4, 5 September 9, 10 January 1, 2 May Manchester 30 Sept, 1 Oct 16, 17 January 6, 7 May Glasgow 7, 8 October 21, 22 January 15, 16 May 9, 10 October Glasgow 22, 23 January 19, 20 June 13, 14 October 30, 31 January 19, 20 June Edinburgh 14, 15 October 6, 7 February 26, 27 June 16, 17 October Sevenoaks 6, 7 February Sevenoaks 8, 9 July 6, 7 November Sheffield 27, 28 February Wolverhampton 10, 11 July 6, 7 November 10, 11 March York 17, 18 July Stoke 8, 9 December 20, 21 March 7, 8 August 11, 12 December 20, 21 March Perth 13, 14 August 11, 12 December Nottingham 8, 9 April Armagh 13, 14 August Edinburgh 15, 16 April 18, 19 August RHA TRAINING PROSPECTUS

8 RHA Smart Safety RHA Smart Safety is an innovative way for organisations to manage their Health and Safety responsibilities. Access to your own consultant is included and technical support is also available. RHA Smart Safety is an easy-to-use online system, compatible with all operating systems. It has the tools and resources to complete specific tasks which are identified in your initial risk assessment. Ongoing support from your RHA Training Manager will continue: additionally, advice and help from the RHA Helpdesk also remains at your disposal. Benefits and Features of RHA Smart Safety l Standard 5-step risk assessment How can RHA Smart Safety Help Your Business? l Manages your performance l Select features relevant to your business l Receive regular updates l All procedures follow the same basic format and are broken down into sections l User-friendly and jargon-free with step-by-step wizards l Helpdesk/technical support l Customise documents with your company logo/details l Contains aaudit trail and reporting facilities l Includes general policies, procedures, forms and risk-assessment tools l Assists you to work towards the requirements of recognised Health and Safety standards such as BS OSHAS l Protects your business from unexpected and unbudgeted costs l Helps to protect your staff from hazards l Helps you meet your legal duties Call: training@rha.uk.net RHA Dangerous Goods Courses Dangerous Goods Safety Advisor The DGSA rules apply (with certain exemptions) to undertakings involved in the preparation, storage, or transport of dangerous substances. There is a legal requirement for one or more DGSAs to be appointed on a full or a part-time basis. The DGSA is responsible for checking that the dangerous goods rules and regulations are being adhered to within their company. The RHA 5 day DGSA training course will lead to candidates taking Core, All Classes and Road Freight Mode papers which are set by the SQA Examinations Board. The course is intensive. It covers the ADR requirements relating to such matters as classification, packaging and labelling of dangerous substances in UN Classes 1 to 9, Transport Categories, Limited and Excepted quantities, Documentation, Placarding and Marking of vehicles. 28, 29, 30 April, 1, 2 May. Exam: 19 June 28, 29, 30 April, 1, 2 May. Exam: 19 June 4, 5, 6, 7, 8 August. Exam: 18 September Aberdeen 27, 28, 29, 30, 31 October. Exam: 27 November DGSA Refresher Course This 2-day course is designed for those who have previously sat the DGSA exam and need to renew their qualification, as well as those sitting for the first time who need that little bit of extra tuition. The course is open to all and will give the best chance of passing. antrim 5, 6 February. Exam: 6 March grangemouth 17, 18 June. Exam: 19 June antrim 17, 18 June. Exam: 19 June Aberdeen 5, 6 November. Exam: 27 November All materials needed for the course are provided. A list of authorised exam material will be provided at the time of booking. This can be purchased along with the course and includes the latest version of ADR. Exam materials and fees are payable at time of booking and are non-refundable. Please check for additional dates and venues. 8 RHA TRAINING PROSPECTUS 2014

9 Driver CPC Time is running out! 10 September 2014

10 Driver CPC Periodic Training (Seven-hour Course) In-company training. Select your own subjects from 7 35 hours The RHA now offers more in-company Driver CPC Periodic Training courses to be delivered on-site. Due to high demand, we are offering you the opportunity to plan ahead and book now, thereby ensuring that your business does not miss out. Our courses are available for up to 20 delegates (unless specified) and the price includes DSA uploads, certificates and course notes. Select your own course using the subjects listed below and contact us on After discussions to determine your exact requirements, we can tailor-make as many 7-hour courses, based on the subjects relevant to your business, as you need. HGV Half-Day Subjects (select two) 1 Drivers Hours, Working Time and Tachographs 2 Digital Tachographs for Drivers 3 Daily Walk-around Vehicle Checks and Defect Reporting 4 Safe Loading of Vehicles 5 Health & Safety Awareness for Drivers 6 Fuel-efficient Driving and Safety on the Road 7 Customer Care and Driver Security HGV 7-hour Subjects (select one) A Professional Driver Update B Practical Safe Loading* (limited to a maximum of 10) C Emergency First Aid at Work** (limited to a maximum of 12) Cost ** VAT 8 International Driving 9 A Driver s Guide to Operator Licensing 10 Accident Procedures, Speed Awareness and Driving in Poor Weather 11 Fitness to Drive and Cycle Safety Awareness Cost Up to 7 drivers RHA members: VAT Non-RHA members: VAT Saturday Premium: VAT Up to 14 drivers RHA members: VAT Non-RHA members: 1, VAT Saturday Premium: VAT Up to 20 drivers RHA members: 1, VAT Non-RHA members: 1, VAT Includes certificates, uploads and delegates hand-outs. *Courses are limited to number of drivers. 10 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

11 Driver CPC Periodic Training (Seven-hour Course) Drivers hours, working time and tachographs, digital tachographs for drivers Aims and Objectives This RHA Training comprehensive seminar will ensure delegates acquire a full understanding of EC and domestic drivers hours, working time and competent tachograph record keeping, covering both analogue and digital use. The JAUPT approved course will contribute towards compulsory training required for all drivers, and is being conducted by your local JAUPT approved RHA Training Manager who is an experienced instructor with many years of practical experience of the road transport industry, holding the appropriate qualifications. l Daily Driving Limits l Periods of Availability l Breaks l Daily and Weekly Rest l Reduced / Split Rests l Weekly and Fortnightly Limits l Multi Manning l Ferry Crossings l Responsibilities and Penalties l Definition of Working Time l Definition of Night Work l Night Working Limits and Health Assessments l Non-mobile, Mobile and Occasional Mobile Workers l Analogue Tachograph Operation l Digital Tachograph Operation Use of Simulators l Lost Card Procedures l Types of Printout and Interpretation Start: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Edinburgh Armagh Coleraine Wolverhampton Reading Wolverhampton Glasgow Glasgow 13 January 13 January 21 January 22 January 22 January 22 January 23 January 28 January 4 February 5 February 24 March 31 March 9 April 24 April 29 April 29 April 30 April 30 April 9 May 14 May 19 June Nottingham Reading Perth Wolverhampton Reading Inverness Perth 24 June 25 June 25 June 27 June 15 July 15 July 25 July 4 August 5 August 12 August 13 August 28 August 16 September 17 September 17 October 23 October 13 November 20 November 20 November 9 December You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

12 Driver CPC Periodic Training (Seven-hour Course) Daily walk-around checks, defect reporting and safe loading of vehicles Aims and Objectives This RHA Training seminar will provide instruction of how to conduct full pre-use inspections in daily walk-round checks to ensure vehicles are fully operational along with guidance on defect reporting. Vehicle loading will be addressed in depth, with safety awareness at the forefront of this course. The course will contribute towards compulsory training required for all drivers, is being conducted by your local JAUPT approved RHA Training Manager who is an experienced instructor with many years of practical experience of the road transport industry, holding the appropriate qualifications. l Legal Obligations l Operator Licence Commitment l Guide to Maintaining Roadworthiness l Inspection Routine l Record Completion Standards l Responsibilities and Penalties l Safe Driving of Loaded Commercial Vehicles l Vehicle Suitability for Intended Use l Gross and Axle Weights l Diminishing Loads l Positioning l Stability l Security l Selection of Restraining Equipment Start: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Wolverhampton Glasgow Perth Reading Armagh Edinburgh 14 January 14 January 23 January 23 January 4 February 4 February 13 February 13 February 14 March 25 March 25 March 1 April 1 April 10 April 11 April 23 April 1 May 1 May Perth Nottingham Reading Reading Edinburgh 8 May 14 May 22 May 17 June 17 June 26 June 26 June 22 July 22 July 1 August 5 August 12 August 23 September 23 September 23 September 2 October 3 November 18 December 12 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

13 Driver CPC Periodic Training (Seven-hour Course) NEW FOR 2014! Accident procedures, speed awareness and poor weather driving, fitness to drive and cycle safety awareness Aims and Objectives This RHA Training seminar will remind you of the action to be taken at the scene of an accident which complies with the law but also ensures that the correct information is collected for the accident report. All drivers benefit from some awareness of the effects of speed on road safety and the action to be taken in poor weather. With an increasing number of cyclists taking to the road in the urban environment the drivers role in reducing the risk to vulnerable road users will form part of the seminar. This course will contribute towards 7 hours of compulsory training required for all drivers, is being conducted by your local JAUPT approved RHA Training Manager who is an experienced instructor with many years of practical experience of the road transport industry, holding the appropriate qualifications. l Accident Statistics, Vulnerable Road Users and Accident Locations l Road Traffic Accident, Vehicles, People, Property and Animals l Drivers Actions at a Scene of Accident l Accident Reports and Insurance Requirements l The Effect of Speed with Accidents l Speed Awareness and Stopping Distances for Large Commercial Vehicles l Speed Limits for all Classes of Vehicles l Penalties and Enforcement l Speed Limiters on Goods Vehicles l Speed Cameras l Bad Weather Driving and Effects Under Different Conditions l Driver Fatigue l Effects of Alcohol and Drugs l Sleep Apnoea l Cyclists on the road l Driver awareness l Giving space l Blindspots l Safe Urban Driving Start: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Falkirk Perth Wolverhampton Reading Glasgow 28 January 30 January 6 February 6 February 12 March 18 March 20 March 25 March 28 March 2 April 3 April Edinburgh Perth 9 April 15 April 24 April 8 June 1 July 10 July 7 August 12 August 2 October 9 October 19 December You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

14 Driver CPC Periodic Training (Seven-hour Course) Health and safety awareness for goods vehicle drivers, fuel-efficient driving and safety on the road Aims and Objectives This RHA Training seminar will raise your awareness of your role in creating and maintaining a safe working environment for both yourself and others in line with current policies and legislation. Safe working principles involved in a variety of activities will also be discussed.the ever-increasing cost of fuel and the actions a driver can take to reduce fuel consumption is an essential part of this course. This course will contribute towards 7 hours of compulsory training required for all drivers, is being conducted by your local JAUPT approved RHA Training Manager who is an experienced instructor with many years of practical experience of the road transport industry, holding the appropriate qualifications. l Course Introduction l Health & Safety at Work: The Basics l Safety on Site, Safe Manoeuvring l Workplace Transport l Working at Height, Slips, Trips and Falls l Manual Handling: The Basics Personal Protective Equipment l Fuel-Efficient Driving In-depth l Daily Vehicle Checks l Fuel Usage, Use of Gearbox l Rules of the Road, Speed Limits l Road Markings Specific to Goods Vehicles l Use of Mobile Phones, Sat Nav l Driver Fatigue and Fitness to Drive l Severe Weather Driving l Traffic Accident Procedures Start: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Glasgow Wolverhampton Ayr Reading Edinburgh Edinburgh 15 January 15 January 20 January 24 January 24 January 20 February 11 March 11 March 19 March 21 March 26 March 2 April 2 April 11 April 14 April 15 April 2 May 2 May 13 May Perth Reading Wolverhampton Edinburgh Reading Nottingham Coleraine 16 May 29 May 27 June 18 July 29 July 29 July 6 August 15 August 20 August 24 September 30 September 1 October 10 October 14 October 21 October 21 October 23 October 10 December 14 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

15 Driver CPC Periodic Training (Seven-hour Course) NEW FOR 2014! A driver s guide to operator licensing, customer care and driver security Aims and Objectives The Operator Licence is essential to the running of the business, how the actions of the driver can affect the licence forms part of this seminar. The responsibilities of the company and the driver are covered to stress how important compliance is to the licence holder. An outline of the importance of driver-related customer care is covered along with the security issues affecting the driver and transport companies. This course will contribute towards 7 hours of compulsory training required for all drivers, is being conducted by your local JAUPT approved RHA Training Manager who is an experienced instructor with many years of practical experience of the road transport industry, holding the appropriate qualifications. l Commitments and Undertakings l Licence Requirements and Types l Traffic Boundaries, Staff Issues and Levels of Finance l Vehicle Maintenance, Driver Licensing l Licence Checks l Authorities Powers, Penalties and Infringements l Customer Care, the Driver s Role, Good Service / Bad Service l Influences on Customer Choice l Communication, Personal Image and How to Handle Complaints l Vehicle Security and Crime Prevention l Types of Truck Crime, Protecting Drivers, Security Equipment and Vulnerable Loads Start: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Ayr Perth Wolverhampton Glasgow 30 January 31 January 7 February 7 February 11 March 19 March 21-March 26 March 1 April 4 April Edinburgh Glasgow 8 April 16 April 25 April 9 June 2 July 11 July 8 August 20 August 28 August 1 October You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

16 Driver CPC Periodic Training (Seven-hour Course) Professional Driver Update With interaction at the heart of the course, each person can learn using a mix of methods, including videos, RHA Professional Drivers Handbook and a few surprises. Instead of in-depth topics, the course is designed to improve working knowledge and skills used on a day-to-day basis. The course will contribute 7 hours towards your total of 35 hours periodic training. Conducted by your local JAUPT approved instructor, the course is structured to include all the most important changes to road transport legislation plus provide a genuine and beneficial day s training. Introduction to Professional Driver Update: l Outline of Driver CPC requirements and course content Latest on the basics, including: l Drivers Hours and Tachograph Regulations l Breaks, Daily Rest, Weekly Rest, Record Keeping l Digital Tachograph Updates l Manual Entries, Leaving Card in Overnight. Requirements for Printing, Caring for Your Card l Safe Loading of Vehicles l Influence of HSE Health & Safety at Work: l Slips Trips and Falls, Working from Height Enforcement update: l Fixed Penalty Scheme and Weight-in-Motion Sensors l Daily Walk-around checks: l Video and In-depth Discussion l Road safety, including: l Mobile Phone Latest, Tiredness, Lane Restrictions. Powers of the Highways Agency Officers l Safe Urban Driving and Cycle Awareness Starts: Finish: RHA members: VAT Non-RHA members: VAT Groups: From VAT Cost includes course materials, attendance certificates, JAUPT upload fee, and refreshments. Inverness Wolverhampton Glasgow Edinburgh 14 January 29 January 4 February 5 February 5 February 17 March 19 March 24 March 2 April 3 April 10 April 14 April 23 April Nottingham Glasgow 24 April 7 June 30 June 9 July 19 July 5 August 6 August 12 August 13 August 14 August 15 August 25 September 4 November 16 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

17 Three in a Row (HGV Licence-holders Training Courses) Attend one, two or three consecutive days training you choose! Each date counts as 7 hours towards your Driver CPC periodic training requirement Group A Schedule Day 1 (7 hours) l Drivers Hours l WTD l Digital Tachographs Day 2 (7 hours) l Daily Vehicle Checks l Safe Loading Day 3 (7 hours) l Health & Safety for Drivers l Fuel-efficient Driving Wolverhampton 13, 14, 15 January 24, 25, 26 March 25, 26, 27 June 13, 14, 15 January 31 March, 1, 2 April 9, 10, 11 April 13, 14, 15 August 22, 23, 24 January 4, 5, 6 August 30 April, 1, 2 May 22, 23, 24 January 30 April, 1, 2 May Group B Schedule Day 1 (7 hours) l Professional Driver Update Day 2 (7 hours) l Accident Procedures l Speed Awareness l Poor Weather Driving l Fitness to Drive l Cycle Safety Awareness Day 3 (7 hours) l A Driver s Guide to Operator Licensing l Customer Care l Driver Security Wolverhampton 29, 30, 31 January 14, 15, 16 April 9, 10, 11 July 5, 6, 7 January 30 June, 1, 2 July 17,18, 19 March 7, 8, 9 June 19, 20, 21 March 5, 6, 7 February 23, 24, 25 April 24, 25, 26 March 2, 3, 4 April 6, 7, 8 August Start: Finish: RHA members: VAT Non-RHA members: VAT Driver CPC Uploading You MUST bring your photo licence and paper counterpart or old style licence and valid passport. Price per person per day. Includes tea/coffee, upload and certificate. You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

18 RHA Approved Driver CPC Train the Trainer (Five-day Course) If you want to be a Driver CPC trainer/instructor then take your first steps today l Introduction to Driver CPC l Driver CPC Syllabus, Subject Selection and Training Needs Analysis l Instructional Techniques, Qualities of the Instructor, Basic Principles of Instruction, Subject Analysis, Preparation and Planning, Motivation, Confirmation and Evaluation Question Technique Start: Finish: RHA members: 1, VAT Non-RHA members: 1, VAT Please be aware that other costs are payable to register for JAUPT approval. l JAUPT approved LGV Driver Essentials Part 1 l JAUPT approved LGV Driver Essentials Part 2 l Theory Test Instructional Techniques l Individual Lesson Assignment, Guided Preparation and Planning, Familiarisation with Training Aids and Explanation of Marking Criteria l Delegates to Deliver Own Training Session and Receive Feedback and Scoring l Theory Test Driver Essentials Knowledge l JAUPT Centre Approval Process l JAUPT Course and Instructor Approval l Evaluation and Feedback Record Keeping l Planning Other Courses l Theory Test DCPC procedures l Course Review Question and Answer Session March March 7 11 April June June September 29 September 3 October October 8 12 December RHA Driver CPC Trainers & Instructors (Course Material for Sale) Course Each 7-hour course (listed below) contains a comprehensive CD pack with presentation, full tutor notes, application forms, course template and documents to support the course. A guide to additional reference material is also included. Already JAUPT approved*, the courses provide a complete solution to your presentation needs with the reassurance of RHA's quality in planning, preparation and delivering what you need, when you need it. Course Titles 1. Drivers Hours WTD & Tachograph Regulations 2. Digital Tachographs for Drivers 3. Daily Vehicle Checks & Defect reporting 4. Safe Loading of Vehicles 5. Health & Safety Awareness for Goods Vehicle Drivers 6. Fuel-efficient Driving & Safety on the Road 7. Customer Care and Driver Security 8. International Driving Select 2 topics for one 7-hour course purchase. Includes one-day instructor training on-site at your chosen venue. * You are required to pay JAUPT for each 7-hour course to be approved for your own use per year. Additional experience towards each subject may be required for JAUPT approval. Cost VAT per 7-hour module 18 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

19 Driver CPC Instructor Refresher (Three-day Course) Specifically designed refresher course for Driver CPC instructors Including extra 7-hour instructor course*, 7 hours periodic training and personal development certificate *Safety & Security Essentials for Goods vehicle Drivers Course Objectives l Designed to meet the latest requirements for JAUPT approved instructors l This course provides many updates and instructor materials to assist with your personal development and allows you to maintain the high level of delivery required for Driver CPC training l Understand and use the latest guides for approved JAUPT centres l Gain essential up-to-date knowledge direct from RHA Training Managers This course provides 7 hours JAUPT approved Driver CPC Day 1 l Objectives l Introductions and Experiences l JAUPT Updates l Instructional Techniques Refresher l Delegate Presentations (part 1) Day 2 l Delegate Presentations (part 2) l New 7-hour Instructor Module Study (part 1) l Safety and Security Essentials for Goods Vehicle Drivers Day 3 l New 7-hour Instructor Module Study (part 2) l Safety and Security Essentials for Goods Vehicle Drivers l CPD How, What and Where? l Handling JAUPT Audit Process l Delegate Theory Test l Course Evaluation Start: Finish: RHA members: VAT Non-RHA members: VAT In-house option also available: From 1, VAT Price includes documents, materials, certificates, uploads, 7-hour instructor course, lunch and refreshments. Reading 25, 26, 27 March 23, 24, 25 September 27, 28, 29 October 27, 28, 29 October 27, 28, 29 October You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

20 RHA In-cab Driver Development (Seven-hour Course) Improved fuel economy, accident reduction, vehicle preservation Aims and Objectives The Driver Development training begins with a classroom theory session and following in-cab training a classroom debrief. This training takes place on a one-to-one basis at your premises. Important Requirements l The training will be undertaken in the company s own vehicle l It is recommended that a loaded vehicle is used (unless an ADR carrier) l Normal commercial driving activities will interfere with the programme and are therefore not possible during the training period l Driving Skills Assessment l Route Planning l Road Awareness l Planning the Driving l Concentration and Observation l Road Signs l Dealing with Obstruction / Emergencies l Hazard Perception l Reaction Times / Braking Distances l Use of Terrain l Manoeuvring and Reversing l Use of Accelerator, Brakes and Gears l Climatic Conditions l Fatigue l Attitude to Road-users / Pedestrians Start: Finish: VAT RHA Members: VAT Non-RHA members: VAT RHA In-cab Driver Assessments A practical one-to-one 2-hour assessment designed to assess driving skills. All candidates will be graded and a written report is provided with recommendations for further training, as appropriate. The Assessment Will Include: l Pre-driving Preparation, including Walk-around Check l Correct Use of Vehicle Controls l Use of Mirrors l Moving Off / Stopping l Correct Sequence of Actions l Positioning and Cornering l Signalling l Driving to Road Conditions l Approach to Roundabouts and Junctions l Reaction to Traffic Lights and Other Hazards l Deportment at the Wheel l Use of Speed and Judgement of Distances l Overtaking l Reversing l Observation and Concentration l Consideration of Other Road-users l Fuel-efficient Driving l Drivers Hours and Tachograph Knowledge Assessment Conditions l Drivers will be assessed in their normal vehicle l It is recommended that a loaded vehicle is provided in order to replicate normal working conditions l If the assessment is to be undertaken as part of a normal working day, it must be possible to be achieved in no more than 2 hours and should not include lengthy delays l The assessor reserves the right to deviate from the route if a realistic assessment would not be feasible, or terminate the assessment if, in the opinion of the assessor, to continue would constitute a danger l Any hours in excess of 8½ per day will be chargeable at the rate of VAT per hour, or part thereof Cost VAT per day (2 hours each person) Maximum 4 drivers per day 20 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

21 RHA In-cab Instructor Course (Driver Assessor) Economy and safety in vehicle operations 1:1 Tuition Improve fuel economy and prevent accidents and wear and tear in your company vehicles with your own internal trainer / assessor to supervise your drivers and their performance / standards. Let the RHA train a suitable member of your workforce to be your own Fleet Driver Assessor. Our Training Manager will teach your candidate to identify and assess faults in driving style which could be reducing your fuel economy and increasing the likelihood of accidents. Your staff member will be shown how to assess and categorise faults across a range from minor through to potentially dangerous. The course begins in the classroom where the candidate is introduced to assessment criteria and documents to be used. Licence checks and correct phraseology to be used while completing assessments are also covered at this stage. Later on, our Training Manager will demonstrate a range of particular traits for the developing assessor to identify and categorise. Benefits This course will provide the skills necessary for the assessor to: l Improve Fuel Economy l Reduce Accident Damage l Assess the Causes of Accidents Content l Driving Licence and LGV Test Standards l Vehicle Familiarisation l Personal Driving Assessment l Demonstration Drive and Commentary l Observation and Planning l Highway Code l System of Vehicle Control l Assessment of Routes and Directions l Report Writing l On-the-job Driver Assessments Course This is a 2-day course of practical and classroom training, beginning at each morning, finish time of approximately Recommended Delegate Specification l A staff member whose employment includes a driver training / assessor l A good communicator who is willing to fulfil the role l Appropriate authority level to carry out this role Conditions l The training will be undertaken in the company s own vehicle l It is recommended that a loaded vehicle is used l Normal commercial driving activities will interfere with the programme and are therefore not possible during the training period Cost RHA members: 1, VAT Non-RHA members: 1, VAT You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

22 Driver CPC In-cab Instructor Course (Driver Development) Driver CPC Periodic Training (Approved) Who Should Attend A company s own internal trainer / assessor, or a staff member whose main employment role is as a driver / trainer. The chosen candidate must have a minimum of 5 years driving experience and hold the appropriate licence. Appropriate authority levels along with excellent communication skills are prerequisites for this course. Aims, Objectives and To enable the delegate to become proficient in developing and supervising drivers and encouraging them to reach the company s required performance levels and standards. The course will be delivered over 2 days, including both in-cab tuition along with classroom briefings. The JAUPT 7-hour element of this course will provide the skills necessary for the assessor to help: l Improve Fuel Economy l Reduce Accident Damage l Create Initial and Ongoing Training Programmes l Assess the Causes of Accidents l Write Effective Management Reports Important Requirements l The training will be undertaken in the company s own vehicle l It is recommended that a loaded vehicle is used (unless an ADR carrier) l Normal commercial driving activities will interfere with the programme and are therefore not possible during the training period Who Will Run The Course? Your local RHA Training Manager who is an experienced instructor with many years experience of the road transport industry, holding the appropriate qualifications. Courses will be held over a 2-day period from each day. RHA members: 1, VAT Non-RHA members: 1, VAT Cost of course includes a JAUPT approved in-cab presentation CD of Driver Development and comprehensive course notes. An attendance certificate will be issued. 22 RHA TRAINING PROSPECTUS 2014 You MUST bring your photo licence and paper counterpart

23 RHA In-house Training Options MANAGING DIGITAL TACHOGRAPHS Who Should Attend Transport managers, supervisors and operational staff who have responsibility for the control of vehicles fitted with digital recording equipment. l The Types of Tachograph Card and Operating Modes l Duties of Operators, Supervisors and Drivers l The Various Functions of the Display l Using the Printer, Evaluating Printouts and Printout Types l Manually Recording Activities Directly into the Vehicle Unit l Obligations in the Carrying of Documents l Roadside Checks, Procedures and Potential Penalties l Analysis of Products and Equipment Used for Digital Downloads Cost Half-day seminar for transport staff RHA members: VAT for up to 10 delegates Non-RHA members: VAT for up to 10 delegates MANAGING DRIVERS HOURS REGULATIONS Half-day seminar for transport staff Who Should Attend l Office staff or supervisors who control drivers or plan drivers daily run schedules and who check drivers tachographs for infringements l Staff who want to improve their own understanding of the regulations l Daily Driving Limits (EC and Domestic) l Exemptions l Centre Field BANKSMAN TRAINING Nearly a quarter of all deaths involving vehicles at work occur while the vehicle is reversing. Many more accidents do not result in injury but cause costly damage to vehicles, equipment and premises. Most of these accidents happen at low speeds and could be prevented by taking some simple safety precautions. The Health and Safety at Work, etc Act 1974 requires employers to provide and maintain systems of work which are, so far as is reasonably practicable, safe. The Act also requires employers to take all reasonably practicable precautions to ensure the safety of their workers and members of the public. The Workplace (Health, Safety and Welfare) Regulations 1992 require the organisation of traffic routes to ensure safety and their maintenance in an adequate condition. This means that you should look critically at how people can be put at risk and consider how reversing can be done safely and then take any reasonably practicable measures to reduce the risk of injury. To comply with these regulations it is essential that any business which has vehicles reversing within premises or property, whether they be your own or a third party, must have a competent Banksman. The RHA Banksman course encompasses both practical and theory tuition which ensures that delegates have a thorough understanding of what procedures must be adhered to when reversing vehicles in a working environment. l Tachograph Record Management l Daily Rest / Weekly Rest / Reduced Rest l Fortnightly Limits l Ferry Crossings l Drivers Responsibilities l Employers Responsibilities Cost RHA members: VAT for up to 15 delegates Non-RHA members: VAT for up to 15 delegates Up to 4 hours. Up to 8 delegates There is not a set formula to follow that will create a safe system of work. However, delegates on this course will be shown how to work through and answer questions such as: l What vehicle manoeuvres are necessary? l Can the need to reverse vehicles be avoided? l If vehicles must reverse, can people be removed from the area? l Is there adequate space for reversing? l Have you considered all possible ways of dealing with the dangers of reversing vehicles? l Could the workplace be modified to make operations safer, where it is reasonably practicable to do so? l Delegates will are shown practical demonstrations of controlling the safe reverse movement of an appropriate vehicle in a confined space. l Banksman training is carried out on customer s premises. l Use of an appropriate vehicle will be required for the duration of the training. l All delegates must have the appropriate workwear, including hi-viz waistcoat, safety helmet and safety shoes or boots. Cost VAT. Up to 8 delegates. RHA TRAINING PROSPECTUS

24 Safe Loading of Vehicles (In-house Half-day Course) A hands-on training course tailored to your company s individual needs Objective The RHA Safe Loading of Vehicles Training Course is designed to ensure that delegates understand the basic principles of correct loading of vehicles and trailers, as well as the serious consequences of not adhering to regulations laid down in the Road Vehicles (Construction and Use) Regulations. Our experienced instructors will spend time with delegates explaining the basics of safe loading and then ascertain what types of loads are most likely to be handled and transported by the customer company. This ensures that the delegate s tuition is, as far as is possible, tailored to his / her individual requirements. The course is then broken down into the following modules: The Principles of: l Safe Driving of a Loaded Commercial Vehicle l Operating in a Legal and Safe Environment The Vehicle l Suitability for the Intended Use l Inspection and Acceptable Condition l Gross and Axle Weights The Load l Positioning l Stability l Security including: Forces acting on the load / anchorage points and how to identify them / overhanging loads / weight, position and distribution The Course l A large percentage of the training will be carried out in a hands-on situation, with the instructor giving practical demonstrations followed by the trainee(s) putting into practice the methods and procedures they have been taught l This training course is normally carried out at customers premises, with a suitable vehicle and load available l It is essential that trainees are equipped with appropriate safety equipment, which must include: l Hi-visibility waistcoat, conforming to EN471 l Safety boots or shoes compliant to EN345 l Suitable working gloves Once the training is booked and a date confirmed the instructor will contact the customer to ensure that suitable load-securing equipment is going to be made available. Cost RHA members: VAT Maximum of 12 trainees per course NB: A suitable vehicle and load will be required for the duration of the training. Manual Handling l Manual Handling Regulations 1992 Overview l Effects of Poor Technique l Costs of Accidents and Injuries l Mechanics of Lifting l Risk Assessment Principles l Risk Assessment Exercises l Kinetic Lifting Techniques l Understanding Anatomy Contributory Factors to Musculo-skeletal Problems Cost VAT This training is only offered on your premises for up to 10 delegates. Including generic information, presentation material, certificate, etc. This course is classroom-based therefore no specialised equipment or materials are required. An information booklet, handouts and a certificate of attendance will be issued for generic use. 24 RHA TRAINING PROSPECTUS 2014

25 In-House In-house Training Options YARD SHUNTER TRAINING Individual and instructor training on-site at your convenience. Gain the necessary experience to safely operate shunting on your premises Train the Trainer Yard Shunter 2-Day Course Aims of the Course l To ensure correct delivery of instruction in a safe and efficient manner for the safe operation of yard shunt vehicles l To provide and maintain high standards of reversing skills and slow speed manoeuvring in confined areas l Develop candidate knowledge, ability and understanding of best safety practices l Instructor Training (in addition to 1-day Individual course content) l Qualities of a Good Instructor l Basic Principles of Instruction l Preparation l Planning l Motivation l Confirmation l Basic Principles of Instruction l Checklists (2 days 1 delegate) Start: Finish: each day RHA members: 1, VAT Non-RHA members: 1, VAT Individual Yard Shunter Training 1-Day Course Aims of the Course l For individual shunter drivers who require specialist tuition to operate shunter vehicles, from novice to experienced l On-site training in operational and safety matters l Classroom and in-cab training provided and certificated upon completion l Pre-use Vehicle Checks l Trailer Coupling / Uncoupling l Health & Safety Vehicle Operating Area l Loading by Traffic Lights l Rigid Vehicles Principles l Reversing Vehicles / Banksman / Parking l Slow Speed Reversing l Blind Spots l General Safety Precautions Upon course completion a certificate will be issued within 10 days. Start: Finish: day up to 2 delegates dependent on experience. RHA members: VAT Non-RHA members: VAT Candidates are graded Basic, Intermediate, Refresher A suitable roadworthy vehicle, classroom and PPE must be available to complete the training (contact us for further information). Basic graded drivers require 1 day per person. An understanding of written English language is important to complete the course successfully. Upon course completion a certificate will be issued within 10 days. DAILY WALK-AROUND CHECKS AND DEFECT REPORTING It is a requirement of the operator licensing system that vehicles are fit and serviceable. This means at all times, and fundamental to this is a meaningful and full pre-use inspection. l Legal Obligations l Effect on the O Licence l Items to be Inspected l Inspection Routine l Penalties for not Adhering to this Requirement l Practical Demonstration Cost RHA members: VAT Non-RHA members: VAT* *Maximum of 10 delegates per course Train the Trainer version: VAT VAT** **Maximum 3 delegates You MUST bring your photo licence and paper counterpart RHA TRAINING PROSPECTUS

26 Emergency First Aid at Work (Level 2 Award) Including, 7 Hours Periodic Training and the EFAW Certificate. Specifically designed for individuals who have responsibility for First Aid within the organisation as well as drivers wishing to qualify as part of the DCPC process. Aims and Objectives Employers have to risk assess their workplace which will identify the first aid requirement expected. EFAW is recognised as a qualification in first aid, delivered over 7 hours by an accredited and approved training provider. This is one of the courses which satisfies the HSE s requirements for training in first aid for the workplace. The course is also JAUPT approved and provides delegates with 7 hours of approved DCPC training at the same time. l Understand the Role of the First Aider Including Reference to the Use of Available Equipment and the Need for Recording Incidents and Actions l Be able to Assess an Incident in Order to Act Safely, Promptly and Effectively in an Emergency l Be able to Manage an Unresponsive Casualty who is Breathing Normally, and an Unresponsive Casualty who is Not Breathing Normally l Be able to Recognise and Assist a Casualty who is Choking l Be able to Manage a Casualty with External Bleeding l Be able to Manage a Casualty that is in Shock l Be able to Manage a Casualty with a Minor Injury l Driver CPC Overview Start: Finish: RHA members: 89 + VAT Non-RHA members: VAT Light refreshments and certificate included. Group In-house Option This course is now available for group training throughout the UK Monday Saturday on your premises. RHA members: VAT for up to 12 delegates Non-RHA members: VAT for up to 12 delegates Escorting Abnormal Loads and Vehicles Half-day course suitable for up to 12 delegates The Health and Safety at Work etc Act 1974 requires employers to provide and maintain systems of work which are, so far as is reasonably practicable, safe. The Act also requires employers to take all reasonably practicable precautions to ensure the safety of their workers and members of the public. This course is designed to assist you in following the guidelines of the code of practice for The self-escorting of abnormal loads and abnormal vehicles. There is not a set formula to follow that will create a safe system of work. However, delegates on this course will be shown how to work through content such as: l The Requirements for an Escort Vehicle l Vehicle Appearance, Markings, Warning Beacons and Equipment Required l Personal Specification for Self-escorting l Roles and Responsibilities l General Operating Practices l Thresholds for Self-escorting l Documentation Required Escorting training is normally carried out on customers premises. Cost RHA members: VAT for up to 12 delegates Non-RHA members: VAT for up to 12 delegates 26 RHA TRAINING PROSPECTUS 2014 Please check for dates and venues.

27 RHA Training Conditions of Business Payment Payment is required at the time of booking or in no circumstances later than 14 days before the training or risk assessment takes place. Confirmation will be dispatched on receipt of payment. In the event of non-payment RHA Training reserves the right to cancel the booking. Cheques should be made payable to Road Haulage Association Ltd. Cancellation and Postponement If you wish to cancel it is imperative that you obtain a cancellation number from the Training Department. Tel: Cancellation of a booking 14 days or more prior to the commencement of the course or risk assessment will incur an administration charge of 25% of the total fee excluding VAT. For cancellations within 14 days of the event by a customer 100% of the fee excluding VAT will be payable. Postponement of an in-company event, within 14 working days of the date of that event, an administration fee of 25% of the fee excluding VAT will be payable. Substitution of course delegates will be accepted upon reasonable notice being given, and the original confirmation and fee will be deemed to be accepted. General Any variations to the joining instructions, course dates, time of attendance etc, made by RHA will be notified to the customer. RHA will make every effort to ensure the original instructions are complied with. In the event of cancellation by RHA every endeavour will be made to offer a suitable alternative. All incidents and actions, including any money refunds, are dealt with promptly and fairly within the RHA Quality Management System. Every effort is made to ensure that the instructions, handouts, course notes or reports given are true and correct at the time, but RHA does not accept responsibility for any errors or omissions. Any delegates attending RHA s premises or those of a sub-contractor, including vehicles, are required to adhere to any notices or instructions given to them by RHA, or sub-contractor s staff. RHA does not accept responsibility for personal belongings or vehicles left on the premises. Unless specific arrangements are made for course refreshments by RHA, refreshments during the course will be the delegate s responsibility. Where external examinations are involved and details have been supplied by the delegate for enrolment, RHA cannot accept any responsibility for the accuracy if a dispute should arise with the examinations body. It is important that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirements laid down in Drivers Hours Regulations and, in the case of Driver CPC Courses, appropriate identification is provided. For bookings made more than 12 months in advance, a maximum increase of 5% may be added to each date booked. The above terms and conditions are binding on accepting the confirmation of the event and no variation may be made without a specific agreement with the management of RHA Training. What you must bring as ID for uploading DCPC records OR