ATTENTION: THIS IS NOT A RELEASED DOCUMENT. Labor Flat Rates DRAFT. Aeromaster and Truck Body

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1 Contents ATTENTION: THIS IS NOT A RELEASED DOCUMENT. Service Guide Labor Flat Rates Aeromaster and Truck Body Flat Rates and Labor Operation Codes...3 Door...3 Side Sliding...3 Swing...4 Bulkhead...4 Rear Roll-Up...5 Floor Assembly...6 Front Wall Assembly...6 Heater...6 Lights...7 Rear...7 Front...7 Interior...7 Mirrors...8 Motors and Fans...8 Hood...9 Seats and Seat Belts...10 Sidewall...10 Switches...11 Rear Structure...11 Roof...11 Windshield...11 Window...12 Quarter...12 Side Sliding...12 Wiper System...12 Electrical Harnesses

2 Flat Rates Time and Labor Standards Allowed time is the average or typical time in hours needed to make a given repair. In some cases, because of the complexity or unpredictable nature of the task, straight time (), the actual repair time recorded, is used in a warranty claim. For example, repairing a translucent panel in the roof is straight time, but resealing a complete roof is allowed 4.0 hours. Warranty claims for labor are the number of allowed-time hours or number of actual straight-time hours multiplied by the labor rate of the repair facility at which the job was done. These times have been established to promote fair and impartial treatment in the processing of warranty claims. The policies and procedures are designed to improve communication in processing warranty claims and to minimize customer inconvenience concerning repairs. Even though a repair has been assigned an allowed time, this does not mean that any such repair is automatically covered under warranty. These times may be used as guidelines and reference only. Utilimaster Warranty Department PartsFVSWarranty@spartanmotors.com Spartan Motors USA, Inc., 603 Earthway Boulevard, Bristol, Indiana USA 2

3 Flat Rates and Labor Operation Codes Door Side Sliding Door RH - Repair J0-17- Door LH - Repair J1-17- Handle, Exterior RH - Replace J2-18- Handle, Exterior LH - Replace J3-18- Handle, Interior RH - Replace J4-18- Handle, Interior LH - Replace J5-18- Catch Front RH - Adjust J6-02- Catch Front LH - Adjust J7-02- Catch Rear RH - Adjust J8-02- Catch Rear LH - Adjust J9-02- Window, Sliding RH - Replace Window, Sliding LH - Replace Latch, Window, RH - Replace A5-18- Latch, Window, LH - Replace A6-18- Door Seal, Front RH - Replace K4-18- Door Seal, Front LH - Replace K5-18- Door Seal, Rear RH - Replace K6-18- Door Seal, Rear LH - Replace K

4 Door Swing Handle, Rear Swing Replace 0.3 Door Bulkhead Catch, Open Position - Replace L5-18- Catch, Closed Position - Replace L6-18- Door Seal - Replace L7-18- Latch, Cab Side - Replace L8-18- Latch, Cargo Side - Replace L9-18- Load Bar - Replace Load Bar Latch - Replace L

5 Door Rear Roll-Up Door - Replace M0-18- Latch Assembly - Replace M1-18- Latch RH - Replace M3-18- Latch LH - Replace M4-18- Catch RH - Adjust M5-02- Catch RH - Replace M5-18- Catch LH - Adjust M6-02- Catch LH - Replace M6-18- Cable - Replace M2-18- Horizontal Track RH - Repair Horizontal Track RH - Replace Fastener Horizontal Track LH - Repair Horizontal Track LH - Replace Fastener Vertical Track RH - Repair Vertical Track RH - Replace Fastener Vertical Track LH - Repair Vertical Track LH - Replace Fastener Spring - Align Counterbalance Shaft - Replace M

6 Floor Assembly Body Mounting Bolts Tighten Fasteners 0.1 Body Mounting Bolts Replace 0.3 Floor Corner Seal, Top Replace 0.2 Hardwood Floor Complete Replacement 16.0 Mud Flap Bracket Replace 0.7 Mud Flap Replace 0.4 Front Wall Assembly Front Roof Cap Reseal 1.0 Front Corner Post Reseal 0.5 Aluminum Panel Repair Aluminum Panel Replace 8.0 FRP Panel Repair FRP Panel Replace DuraPlate Panel Repair DuraPlate Panel Replace Heater Switch, Fan - Replace C9-18- Cable, Heater Control - Replace C8-18- Cable, Temp Control - Replace C7-18- Blower Motor - Replace C4-18- Resistor, Heater - Replace D0-18- Core, Heater - Replace C5-18- Control Head - Replace C

7 Lights Rear Hazard - Reconnect B1-12- Hazard - Replace B1-18- Turn Signal Rear - Reconnect B2-12- Turn Signal Rear - Replace B2-18- Stop/Taillight - Reconnect B3-12- Stop/Taillight - Replace B3-18- Back-Up - Reconnect B4-12- Back-Up - Replace B4-18- High-Mounted Stop Light - Reconnect B5-12- High-Mounted Stop Light - Replace B5-18- Lights Front Side Marker Light, Hood - Reconnect B7-12- Side Marker Light, Hood - Replace B7-18- Turn Signal, Front - Reconnect B6-12- Turn Signal, Front - Replace B6-18- Headlight - Replace B8-18- Lights Interior Cab Dome Light - Replace G8-18- Cargo Dome Light - Replace G

8 Mirrors Side Mirrors, RH - Replace D3-18- Side Mirrors, LH - Replace D4-18- Side Mirror Head, RH - Replace D7-18- Side Mirror Head, LH - Replace D8-18- Front Crosswalk Mirror - Replace D5-18- Front Crosswalk Mirror Head - Replace D9-18- Rear Crosswalk Mirror - Replace D6-18- Rear Crosswalk Mirror Head - Replace E0-18- Rear Crosswalk Mirror Tighten 0.1 Motors and Fans Heater Defrost Fan - Replace E0-18- Wiper Motor - Replace D

9 Hood Hood RIM - Replace A8-18- Hood RIM - Align Spring, Gas RH - Replace Spring, Gas LH - Replace Stud Ball, Top RH - Replace Stud Ball, Bottom RH - Replace Stud Ball, Top LH - Replace Stud Ball, Bottom LH - Replace Prop Rod - Replace A9-18- Prop Rod Catch - Replace B0-18- Mounting Brackets - Replace B2-18- Hold Downs RH - Replace Hold Downs LH - Replace Rubber Bumper Stop, RH - Replace D1-18- Rubber Bumper Stop, LH - Replace D

10 Seats and Seat Belts Driver Seat - Replace Driver Seat Belt - Replace Driver Seat Belt Latch - Replace Companion (Jump) Seat - Replace Companion (Jump) Safety Belt - Replace Sidewall A-Track - Tighten RH E1-22- A-Track - Tighten LH E2-22- Side Vent - Reseal RH E3-19- Side Vent - Reseal LH E Broken 19-Cracked 20-Damaged 37-Loose Apitong (Wood) Scuff Replace 1.0 Apitong (Wood) Slats Replace 0.4 Baserail Replace 7.0 Aluminum Panel Repair Aluminum Panel Replace DuraPlate Panel Repair DuraPlate Panel Replace FRP Panel Repair FRP Panel Replace Reflector Tape Replace

11 Switches Hazard, Dash - Reconnect A6-12- Hazard, Dash - Replace A6-18- Dome Light, Dash - Reconnect Dome Light, Dash - Replace Cargo Light, Dash - Reconnect A7-12- Cargo Light, Dash - Replace A7-18- Cargo Light, Cargo - Reconnect A9-12- Cargo Light, Cargo - Replace A9-18- Auxiliary Fan, Dash - Reconnect A8-12- Auxiliary Fan, Dash - Replace A Broken 19-Cracked 20-Damaged 35-Leaks Power Vents, Dash - Reconnect Power Vents, Dash - Replace Mirror Defrost, Dash - Reconnect Mirror Defrost, Dash - Replace Rear Structure Grab Handle, RH - Replace Grab Handle, LH- Replace Rear Corner Post Reseal 0.5 License Plate Bracket Replace 0.3 Roof Complete Replacement Windshield Glass - Replace C5-18- Glass - Reseal C5-18- Glass Trim - Replace C

12 Window Quarter Glass, Quarter Window RH - Replace C7-18- Glass, Quarter Window LH - Replace C8-18- Glass, Quarter Window Trim - Replace C9-18- Glass, Quarter Window RH - Reseal C7-19- Glass, Quarter Window RH - Reseal C7-18- Window Side Sliding Door Window RH - Replace K8-18- Door Window LH - Replace K9-18- Weather Strip, Glass Channel Top - Replace L0-18- Weather Strip, Glass Channel Front RH - Replace L1-18- Weather Strip, Glass Channel Front LH - Replace L2-18- Weather Strip, Glass Channel Rear RH - Replace L3-18- Weather Strip, Glass Channel Rear LH - Replace L Broken 20-Damaged 32-Intermitted Op. 37-Loose 41-Noisy 62-Shorted Wiper System Washer Hose - Replace C3-18- Wiper Motor - Replace D9-18- Wiper Linkage - Replace B7-18- Wiper Pivot - Replace C2-18- Wiper Arm RH - Replace B8-18- Wiper Arm LH - Replace B9-18- Wiper Blade RH - Replace C0-18- Wiper Blade LH - Replace C1-18- Wiper Nozzle - Replace C4-18- Wiper Module - Replace D

13 Electrical Harnesses Dash - Repair 04-C0-17- Dash - Replace C0-18- Quarter Post - Repair 04-C1-17- Quarter Post - Replace 04-C1-18- Tailight Jumper - Repair 04-C2-17- Taillight Jumper - Replace C2-18- Front Clearance - Repair 04-B9-17- Front Clearance - Replace B9-18- Rear Clearance - Repair Rear Clearance - Replace NOTE: = Straight Time or Clock Time Utilimaster Customer Service PartsFVSWarranty@spartanmotors.com Labor Flat Rates Aeromaster and Truck Body X00000 MONTH 2017 Spartan Motors USA, Inc., 603 Earthway Boulevard, Bristol, Indiana USA 13