WELCOME GUIDE. Algebra University College

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1 WELCOME GUIDE Algebra University College Zagreb, January 2017

2 Dear colleagues, dear professors, CONTACT INFORMATION Address: Ilica 242, Zagreb Phone: +385 (1) Website: On behalf of the entire staff of the Algebra University College - IgBS we would like to welcome you to Zagreb, Croatia. We hope that your stay will be enjoyable, productive and inspiring. While here, we suggest that you take advantage of the cultural and educational opportunities and explore our convenient and safe capital in your free time. We hope that this guide will help plan and prepare for your trip to Zagreb and your pleasant Algebra experience. For further assistance, please do not hesitate to contact us directly. Sincerely, The staff of Algebra University College - IgBS

Welcome Guide / Algebra University College 1 Arrival and Departure How to reach Zagreb, Croatia Content By airplane 1 1 2 2 6 7 8 8 8 8 9 9 9 9 10 10 10 11 11 11 11 12 12 12 12 14 14 16 Arrival and

3 Welcome Guide / Algebra University College 1 Arrival and Departure How to reach Zagreb, Croatia Content By airplane Arrival and Departure How to reach Zagreb, Croatia Your stay in Zagreb Transport in Zagreb Your Accommodation Restaurants and eateries near your apartment General information Car rental Cellular services Croatian language Basics Customs Disabled travellers Electricity Emergency situations Exchange offices Internet Money National Holidays Parking Roads Toilets Tipping Visas Water Weather University College Algebra Campus Orientation Contact Information Arrivals in Zagreb There are numerous connecting flights to Zagreb. Its main airport, Pleso, is located 17 km from the city center. It is quite easy to get from the airport to the downtown Zagreb. Taxi As you walk out of the airport building, you will be able to take a taxi or a bus shuttle straight to the city center. Note that the taxi fare to the city center should cost around 200 kunas. Since the airport is situated in the city Velika Gorica near Zagreb, the taxi network operating in Zagreb is not at your disposal. The local taxi service Taxi Velika Gorica is available and it may cost more than Zagreb taxi service. Taxi Gorica price List: start: 16,00 kn (2,12 ), ride per km: 9,00 kn (1,19 ), waiting per hour 43,00 kn (5,67 ), luggage per piece 2,5 kn (0,33 ), Rides on Sundays, public holidays, and from 10 p.m. to 5 a.m. will be charged on the 20% higher rates. Shuttle bus There are regular connecting bus lines that go directly to the main bus station (Autobusni kolodvor Zagreb). The price for a one-way ticket is 30 kn (~4 ). Timetable: Uber Since 2016, it is possible to use Uber services in Croatia. For the route Airport Zagreb, Zagreb Airport there is a fixed price 90 kn (11, 88 ). On contrary, using Uber in Zagreb is charged per kilometers passed. Departures from Zagreb Taxi ride back to the airport from the city center, will cost approximately 120 kunas - 15 for a ride (maximum 200 kn if you take Taxi Zagreb). Read more about taxi in Zagreb in the section Transport in Zagreb. Croatian airports In case you land in other Croatian airports such as Osijek, Pula, Rijeka, Split, Zadar or Dubrovnik, you can travel to Zagreb by: - Bus (Bus companies: Autortans, Croatia bus, Samoborčec, Črnja tours, Varaždinec, online tickets and timetables available on: - Train (online tickets and timetables: - Plane (up to 40-minute flights:

2 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 3 Your stay in Zagreb Trams Tickets are the same for buses and trams. Timetable (day): www.goo.

4 2 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 3 Your stay in Zagreb Trams Tickets are the same for buses and trams. Timetable (day): Timetable (night): Transport in Zagreb As opposed to other European capitals, Zagreb s traffic is quite steady. There is no Metro in Zagreb but you can rely on bus and tram lines that cover all parts of the city with the frequency of rides each minutes for busses and even less for trams. Public transport services provider is the public company ZET (Zagreb Electric Tram). Map of all daily tram lines: Upon your arrival, you will receive an electronic ZET public transport card with sufficient amount for you to use during your stay. However, in case you forget the electronic card, you can buy a paper ticket at the tram driver once you board the tram. Make sure you have 10 kunas in change. Ticket bought is valid for 90 minutes within zone 1 that covers most of the city. If you exit the bus/ tram your ticket is still valid for all the other bus or tram lines within the 90 minutes period of time. Ticket bought is valid for 90 minutes within zone 1 that covers most of the city. If you exit the bus/ tram your ticket is still valid for all the other bus or tram lines within the 90 minutes period of time. Busses Busses usually drive from 6 a.m. until around midnight or 1 a.m. The same ticket (paper or electronic) is valid both for buses and for trams. Timetable (day):

4 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 5 Map of all night tram lines: Taxi RADIO TAXI ZAGREB Taxis should only charge a 10 kn flat fee plus 6 kn/ km.

5 4 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 5 Map of all night tram lines: Taxi RADIO TAXI ZAGREB Taxis should only charge a 10 kn flat fee plus 6 kn/ km. These prices are consistent for night rides, holidays and weekends. There is no additional charge for luggage whilst the price for waiting is 40 kn per hour. You can find lines of them in front of all major hotels, the train and bus stations and numerous other central locations. Radio taxi Zagreb Eko taxi Cammeo Start/kn 10 8,80 15 Kilometer/kn Phone Notes First 2 km are free Info: tel. (+385) / (+385) 17 17, EKO TAXI These are hybrid vehicles, the starting price is 8.80 kn, and every kilometre thereafter costs 6kn whilst the price for waiting is 43 kn per hour. All luggage is free of charge and the prices are the same for night rides, Sundays and public holidays. Info: tel. (+385) / (+385) , TAXI CAMMEO These taxis do not park at the usual taxi stands but you can stop them by raising your hand or by phoning 1212 and The starting price is 6kn and every kilometre thereafter costs 6kn whilst the price for waiting is 40kn per hour. These prices are consistent for night rides, holidays and weekends. There is no additional charge for luggage. Uber Since 2016 it is possible to use Uber services in Croatia. For the route Airport Zagreb, Zagreb Airport there is a fixed price 90 kn (11, 88 ). On contrary, using Uber in Zagreb is charged per kilometers passed. Download app at: Uber.com/app Info: Tel. (+385) / (+385) ,

6 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 7 Your Accommodation Restaurants and eateries near your apartment Your apartment address is Iblerov trg 5, 10

The appartments are completely new, 4 stars equipped with all you need for a pleasent stay. Appartment photographs and more information you can find on the website: www.goo.

hr From the appartment to UCA: If you are taking the tram, a tram station is less than 100m away from your apartment in Draškovićeva street.

Returning from UCA back to the apartment take the tram number 11 (direction east to Dubec) or you can take the tram number 6 (direction Sopot) and exit on the main square (which is one tram station

A short block from the apartment on the way to the tram station on Draškovićeva street there is a market Konzum.

6 6 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 7 Your Accommodation Restaurants and eateries near your apartment Your apartment address is Iblerov trg 5, Zagreb. On the first floor there are two appartments. One is a single bedroom apartment (2+2 people) and the other is 2 bedrooms apartment (4+2 people). The appartments are completely new, 4 stars equipped with all you need for a pleasent stay. Appartment photographs and more information you can find on the website: Contact: Tamara Požar Tomić Tamara@Fiducia.hr From the appartment to UCA: If you are taking the tram, a tram station is less than 100m away from your apartment in Draškovićeva street. Take the tram number 11 (direction west to Črnomerec) for a minute ride. Exit on the tram station called Sveti Duh. Returning from UCA back to the apartment take the tram number 11 (direction east to Dubec) or you can take the tram number 6 (direction Sopot) and exit on the main square (which is one tram station away from the apartment) and either take a 5 minute walk or get on tram 12, 17 or 14 and get off on the next stop. There are a few grocery stores close by. A short block from the apartment on the way to the tram station on Draškovićeva street there is a market Konzum. You will see these around the city because it is the biggest chain of grocery stores in Croatia. Next to your building there is a large supermarket Billa. For a quick bite, there are bakeries nearly on every corner with the variety of sweet and salty pastries. Some of the most popular bakeries are: Pan Pek, Dubravica, Mlinar, Dinara Restaurants Mali bar, Karijola, Zero Zero, Gajbica, Vegehop, Noel, Asia, La Štruk Food delivery Dolac open-air market The main open-air food markets in Zagreb you can buy a complete range of natural Croatian products, seafood from Adriatic sea, meat, dairy, fruits, vegetables from local farmers, and interesting souvenirs. Below the market is an underground level as well, and it is naturally surrounded by dozens of bars and restaurants (Tkalčićeva street - Tkalča) for coffee or lunch. It is open from 05h every day till 14h, Sundays till noon. For clothes, cosmetics and alike there is a shopping center just across the street from your apartment (Importanne Gallery). Other cosmetics shops: Bipa, Müller, Kozmo, Douglas, Martimex.

8 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 9 General information Zagreb is a vibrant city of around 800,000 people (metropolitan area: 1,200,000).

Different people have different impressions of Zagreb. Some will remember its open air cafés, so numerous that they have, in fact, given Zagreb its popular image as the biggest European café.

7 8 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 9 General information Zagreb is a vibrant city of around 800,000 people (metropolitan area: 1,200,000). The city boasts a charming medieval old city with architecture and cobbled streets reminiscent of Vienna, Budapest, Prague and other Central-European capitals. Different people have different impressions of Zagreb. Some will remember its open air cafés, so numerous that they have, in fact, given Zagreb its popular image as the biggest European café. Others might recall the cheerful red parasols at Dolac market, one of the rare open air markets that still remain in Europe, with its rich offer of ecologically grown fruit, vegetables, dairy and meat products whose tastes have long been forgotten. There are those who will remember the wealth of museums, theatres, shops, restaurants and hotels, all in the very heart of the city, in the pedestrian zone. However, everyone will remember the atmosphere of a city which combines the best of two worlds Central European and Mediterranean. A unique marriage indeed! Car rental Rent-a-car offices are located at airports and within the city s large hotels (e.g.: Sheraton, Panorama, Westin,...) or within their immediate vicinity. Prices per day for an economy or compact car class ranges from 250 to 550 kn (35 80 $). In order to rent a four wheeled vehicle, you need to have a valid credit card. If a problem occurs on the road, first call your rent-a-car contact number, then the HAK roadside assistance service at (+385) Note: Most of Croatian cars are not automatic so make sure to mention your prefferences. Cellular services Universtiy College Algebra will provide a cellphone for you so you will be able to make calls, exchange text messages wihthin Croatian network. There are plenty of wi-fi hot spots in the city and in the city center there is an open wifi access. Read more about wi-fi in Zagreb in the section Internet. Croatian language Basics Pronunciation Croatian vocabulary is phonetic- read it as it is written. But we do have some letters that don t exist in the English alphabet. Č and Ć are pronounced like ch as in CHarming. Č is a more harder sound then Ć. Dž and Đ are pronounced like j as in Jeep, but Đž is more harder. Š is pronounced like sh as in SHeep. Ž is pronounces like s as in measure. Lj and Nj have no English equivalents so it s like reading L and J together L sounds like L in Lucas and J sounds like Y in Year. NJ is like reading N and J together N as in son and J again as in Year. Good day! Dobar dan! Good evening! Dobra večer! Goodbye! Doviđenja! Good Dobro Excellent Odlično Bad - Loše Yes Da No Ne Thanks Hvala How are you? Kako ste? Hello everybody! Pozdrav svima! Customs There are no custom limits between member states of the EU or tax return. For other nonmember states we recommend you to follow info at Disabled travellers Raising awareness for the disabled is beginning to take shape and some improvements can be seen, but there is still a long way to go. At the moment, all car parks have parking spots for disabled, most hotels have at least one room adapted for their needs, and shopping centres have suitable access with facilitated toilets, as do new buildings. In saying that, once you head outdoors one can expect problems on the streets, footpaths and access to most buildings. If you re planning to visit, we suggest you inquire about your destination in relation to these matters and the majority will endeavour to organise and make your arrival as accessible as possible. UCA Campus is completely adopted to the needs of disabled people. Electricity The electricity supply is 220V, 50hz, so visitors from the United States will need to use a transformer to run electrical appliances. Emergency situations Crime figures rank Croatia and the city of Zagreb significantly lower than most of Europe. Nevertheless, you should keep your eyes on your belongings at all time. In case of an emergency, Croatia has implemented Europe s wide Emergency Number (+385) 112 which then transfers you to the police, Ambulance (ER) or the fire department. Depending on the city district, in case you were involved in an accident or were arrested, you will be taken to the nearest police station. In that case, contact your embassy. The main building for ER is located in Heinzelova Street 88 where everything necessary will be done or you will be taken to the nearest hospital if need. In case of an accident call HAK road help 24/7 (+385) Weather forecast number is U.S. Embassy in Zagreb - contact: Ulica Thomasa Jeffersona 2, Zagreb, Croatia Telephone:

10 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 11 Exchange offices There are plenty of exchange offices around Zagreb, as well as an abundance of ATMs that

Exchange office IN KAPITAL is a company that deals with financial affairs guaranteeing quality services. They offer customers service in purchasing and selling currencies.

8 10 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 11 Exchange offices There are plenty of exchange offices around Zagreb, as well as an abundance of ATMs that operate twenty-four hours a day. Many restaurants, bars and cafés accept credit cards, but not all, so be sure to have a reasonable amount of cash with you. Exchange office IN KAPITAL is a company that deals with financial affairs guaranteeing quality services. They offer customers service in purchasing and selling currencies. A chain of their exchange offices can be found around attractive locations throughout Zagreb. Info: Tkalčićeva 18, tel. (+385-1) , Open 09:00-21:00, Fri, Sat 09:00-22:00, Also at Cvjetni Shopping Centre, Trg Petra Preradovića 6 (floor -1), tel. (+385-1) Open 09:00-21:00, Sun 10:00-18:00. November 28th - January 08th Open 09:00-22:00. Internet Zagreb is full of free wi-fi hot spots for you to use them. We doubt there is a bar/restaurant in Zagreb that doesn t offer a free wi- fi to their customers. Just ask a waiter for a pass code or read it on the bill he gives you. On the main square ban Jelačić in Zagreb you have a public open wi-fi that is not password protected. Be sure to connect to it and to accept terms and conditions in your Internet browser so that you can start browsing. Money Croatian national currency is Croatian Kuna ( Hrvatska kuna HRK or shortly kuna - KN), and even though Croatia is a member state of the European Union, euro currency is not accepted for general payments. You should go to che nearest exchange office and exchange some money. (One euro equals approximatelly 7.5 HRK, one US dollar exuals approximatelly 7.12 HRK). There are plenty of exchange offices around Zagreb, as well as an abundance of ATMs that operate twenty-four hours a day. Many restaurants, bars and cafés accept credit cards, but not all of them, so be sure to or say to a waiter that you will pay with a credit card while placing an order, and have a reasonable amount of cash on you. National Holidays January 1 New Year s Day January 6 Epiphany April 16 Easter April 17 Easter Monday May 1 International Workers Day June 15 Corpus Christi June 22 Anti-Fascist Resistance Day June 25 Statehood Day August 5 Victory and Homeland Thanksgiving Day August 15 Feast of the Assumption October 8 Independence Day November 1 All Saints Day December 25 Christmas December 26 Saint Stephen s Day Parking There are three parking zones in Zagreb, indicated by signs on the side of the street: zone 1(red) is 6kn/h with a maximum waiting time of 2 hours, zone 2 (yellow) is 3kn/h with a maximum waiting time of 3 hours and zone 3 (green) is 1.5kn/h. Purchase your ticket at the ticket machine box which is beside the parking sign and make sure you display it on your dashboard, or use your mo - bile to text message your registration number (no gaps) to the number shown (including the international code if you re using a foreign mobile (+385) (zone 1), (zone 2), (zone 3). Your payment is con - firmed when you receive a return text message from the appropriate authorities. As a timely service, you ll receive a text message reminding you to top up your parking ticket limit before it expires or to move your car. In case you don t pay for your parking spot or over-run your al - lotted time, you ll be left a ticket valid for 24 hours from the moment the beady-eyed inspector spotted your naughtiness. The 24-hour ticket costs 100, 60 or 20kn respectively according to the zone, and can be paid in any post office. Roads When behind the wheel drivers must always have their driving licence, traffic licence and green card with them. Standard laws apply such as compulsory use of a seat belt and no mobiles except handsfree. Maximum blood alcohol level for drivers over 24 is 0.05 mils. The speed limit in urban areas is 50 km/ph unless otherwise marked, 80 km/ph on secondary roads and 130 km/ph on highways. As they say, leave sooner, drive slower, live longer. Toilets You had to go forty-five minutes ago...public toilets or WCs are few, as one in the Cesarčeva Street near the main city square, which is free of charge and wheelchair-accessible. Your best bet is to find and use one inside the shopping malls and bigger stores or take a seat at a café, order yourself a beverage and then hustle through the appropriate door - gospoda or muški for men, dame or ženski for women.

12 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 13 Tipping Generally, Croatian

small-time diplomacy and throw a bit of goodwill to your server.

staff s efforts is considered as a nice thing to do if you were satisfied with the service provided.

Therefore, make sure to visit the Croatian consulate/embassy in your country of origin, before visiting Croatia.

visa for multiple entries because of the border crossing through Bosnia and Herzegovina.

Weather Weather in Zagreb changes in every season.

During the night temperature falls down to 10 degrees.

Snow usually arrives after Christmas and stays until February or March but each year we have less and less snow.

9 12 Welcome Guide / Algebra University College Welcome Guide / Algebra University College 13 Tipping Generally, Croatian people are not overly concerned about tipping, but seeing how you re a visitor to the country and all, you can practice some small-time diplomacy and throw a bit of goodwill to your server. Croatian people typically round their bill up to the nearest whole number when they want to tip, but leaving 10-15% for the staff s efforts is considered as a nice thing to do if you were satisfied with the service provided. Visas All citizens of states that need visas to enter other EU member states need a visa to enter Croatia also. Therefore, make sure to visit the Croatian consulate/embassy in your country of origin, before visiting Croatia. In addition, if you are flying to Dubrovnik and wish to visit other cities throughout Croatia, we recommend you obtain a visa for multiple entries because of the border crossing through Bosnia and Herzegovina. If you cross the border without the aforementioned visa, you will not be able to enter Croatia. Weather Weather in Zagreb changes in every season. Spring and autumn have both sunny and rainy days with daily temperatures up to C. During the night temperature falls down to 10 degrees. Winters are the coldest in February with maximums like -15 C but most of the time you can expect temperatures from -4 to 4 C. Snow usually arrives after Christmas and stays until February or March but each year we have less and less snow. (If you like snow and skiing you could visit Sljeme the peak of Medvednica mountain just above Zagreb). Summers in Zagreb tend to get very hot with temperatures C. Zagreb seems much more quiet and empty during summer because everybody tends to visit our beautiful coast with amazing sea and more than 300 bigger or smaller islands. You can check the weather forecast dialing a number Water Tap water is absolutely safe for drinking, especially in Zagreb it has a very good tap water.

14 Welcome Guide / Algebra University College Welcome Guide / Algebra University College University College Algebra The Algebra University College is a part of the Algebra education group, the

10 14 Welcome Guide / Algebra University College Welcome Guide / Algebra University College University College Algebra The Algebra University College is a part of the Algebra education group, the founding institution which has been operating on the Croatian market since 2008 and has remained the leading educational centre in the region for computing and information technology. Today, the University College carries out four undergraduate professional programmes and ﬁve graduate professional programmes and e-leadership MBA is one of them. IgBS (International Graduate Business School), is a part of the Algebra University College designed to meet the need for high-quality management education, support and research in the ﬁeld of e-leadership, business transformation and innovation in digital economy. IgBS is located within the Algebra University College at the University Campus in Zagreb. Campus Orientation Algebra University College has been located since September 2009 at the premises of the University Campus in Zagreb, Ilica st Here, in superbly renovated and equipped structures from the early 20th century, the contrast between new technologies and longstanding architecture makes a stimulating and dynamic environment. With over 2500 square meters of space currently available, the Algebra University College seeks to raise the standards of equipment and design of professional higher education institutions in Croatia. Photo 1 - University College Algebra Campus Map Steve Jobs Auditorium is the main e-leadership MBA conference and student classroom within the University Campus. You can ﬁnd its position together with all the other classrooms on the venue below. second floor Photo 2 - Venue first floor 15

Contact Information The University College Algebra holds an

Zagreb, Ilica 242 (entrqance to the campus is from

11 Contact Information The University College Algebra holds an orientation for students and scholars throughout the year in Zagreb, Ilica 242 (entrqance to the campus is from Domobranska street), University College Algebra Campus, Head of MBA Study office. You can arrange a visit with our Head of Operations and Admissions, Miss Ivana Conjar. Ivana Conjar IgBS e-leadership MBA Head of Operations and Admissions Phone: +385 (1) Mail: Ivana.Conjar@e-Leadership.mba

GENERAL INFORMATION PACKAGE

GENERAL INFORMATION PACKAGE 20-22. September 2016 Zagreb IAEA Technical Meeting on Grid Stability and Off- Site Power Reliability University of Zagreb Faculty of Electrical Engineering and Computing -