Market Information Database. Databook

Transcription

1 Market Information Database Databook Garage Structure in the European Car Aftermarket 2017

2 IMPRINT RESPONSIBLE: HELMUT WOLK, ZORAN NIKOLIC, TATYANA SERGEYCHIK, DAVID BRUDER, SYBILLE MENDE COPYRIGHT: WOLK AFTER SALES EXPERTS GMBH All rights reserved under International Copyright Law. No part of this study may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the written permission of the publisher. This study is for internal use only. Copying of this study is strictly forbidden. Also, this study is not intended for distribution outside of the ordering company. An exception to these rules may be granted for large companies. In such a case, the single country business units are allowed to share the information of the report within affiliated companies according to 15 AktG. Most notably the headquarters of trade and buying groups are NOT allowed to forward the report to their national member associations or to associated companies. This project was created by wolk after sales experts gmbh to the best of our knowledge and belief and with all due diligence, but without guarantee Bergisch Gladbach Phone: 02204/ Fax: 02204/ info@wolk-aftersales.de Internet: Bergisch Gladbach, in January 2018

3 INDEX 1. INTRODUCTION Aftermarketservice concepts Car park in Europe REGISTERED CARS IN EUROPE AUTOMOTIVE GARAGE STRUCTURE IN EUROPE Summary garage structure in Europe Overview of garages in Europe Breakdown of IAM garages in Europe Breakdown of IAM density in Europe Overview of garages in Europe top Breakdown of IAM garages in Europe top IAM density in Europe top Overview of garages in European clusters IAM Garage service concepts in Europe IAM service concepts for Multi brand mechanic garages in Europe Profiles of Multi brand mechanic garages IAM service concepts for Tyre specialists in Europe Profiles of Tyre specialists IAM service concepts for Body and paint shops in Europe IAM service concepts for Auto glass specialists in Europe Profiles of Auto glass specialists AUTOMOTIVE GARAGE STRUCTURE IN EUROPEAN COUNTRIES Automotive garage structure in Albania Overview of garages in Albania Breakdown of IAM garages in Albania IAM density in Albania IAM Garage service concepts in Albania IAM service concepts for Multi brand mechanic garages in Albania Automotive garage structure in Austria Overview of garages in Austria Breakdown of IAM garages in Austria IAM density in Austria IAM Garage service concepts in Austria IAM service concepts for Multi brand mechanic garages in Austria IAM service concepts for Body and paint shops in Austria IAM service concepts for Tyre specialists in Austria IAM service concepts for Auto glass specialists in Austria Automotive garage structure in Belarus wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 1

4 Overview of garages in Belarus Breakdown of IAM garages in Belarus IAM density in Belarus IAM Garage service concepts in Belarus IAM service concepts for Multi brand mechanic garages in Belarus IAM service concepts for Tyre specialists in Belarus IAM service concepts for Body and paint shops in Belarus Automotive garage structure in Belgium Overview of garages in Belgium Breakdown of IAM garages in Belgium IAM density in Belgium IAM Garage service concepts in Belgium IAM service concepts for Multi brand mechanic garages in Belgium IAM service concepts for Body and paint shops in Belgium IAM service concepts for Tyre specialists in Belgium IAM service concepts for Auto glass specialists in Belgium Automotive garage structure in Bosnia and Herzegovina Overview of garages in Bosnia and Herzegovina Breakdown of IAM garages in Bosnia and Herzegovina IAM density in Bosnia and Herzegovina IAM Garage service concepts in Bosnia and Herzegovina IAM service concepts for Multi brand mechanic garages in Bosnia and Herzegovina Automotive garage structure in Bulgaria Overview of garages in Bulgaria Breakdown of IAM garages in Bulgaria IAM density in Bulgaria IAM Garage service concepts in Bulgaria IAM service concepts for Multi brand mechanic garages in Bulgaria IAM service concepts for Tyre specialists in Bulgaria IAM service concepts for Auto glass specialists in Bulgaria Automotive garage structure in Croatia Overview of garages in Croatia Breakdown of IAM garages in Croatia IAM density in Croatia IAM Garage service concepts in Croatia IAM service concepts for Multi brand mechanic garages in Croatia IAM service concepts for Tyre specialists in Croatia IAM service concepts for Auto glass specialists in Croatia Automotive garage structure in Czech Republic Overview of garages in Czech Republic Breakdown of IAM garages in Czech Republic IAM density in Czech Republic wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 2

5 IAM Garage service concepts in Czech Republic IAM service concepts for Multi brand mechanic garages in Czech Republic IAM service concepts for Body and paint shops in Czech Republic IAM service concepts for Tyre specialists in Czech Republic IAM service concepts for Auto glass specialists in Czech Republic Automotive garage structure in Denmark Overview of garages in Denmark Breakdown of IAM garages in Denmark IAM density in Denmark IAM Garage service concepts in Denmark IAM service concepts for Multi brand mechanic garages in Denmark IAM service concepts for Tyre specialists in Denmark IAM service concepts for Body and paint shops in Denmark IAM service concepts for Auto glass specialists in Denmark Automotive garage structure in Estonia Overview of garages in Estonia Breakdown of IAM garages in Estonia IAM density in Estonia IAM Garage service concepts in Estonia IAM service concepts for Multi brand mechanic garages in Estonia IAM service concepts for Tyre specialists in Estonia IAM service concepts for Auto glass specialists in Estonia Automotive garage structure in Finland Overview of garages in Finland Breakdown of IAM garages in Finland IAM density in Finland IAM Garage service concepts in Finland IAM service concepts for Multi brand mechanic garages in Finland IAM service concepts for Tyre specialists in Finland IAM service concepts for Body and paint shops in Finland IAM service concepts for Auto glass specialists in Finland Automotive garage structure in France Overview of garages in France Breakdown of IAM garages in France IAM density in France IAM Garage service concepts in France IAM service concepts for Multi brand mechanic garages in France IAM service concepts for Body and paint shops in France IAM service concepts for Tyre specialists in France IAM service concepts for Auto glass specialists in France Automotive garage structure in Germany Overview of garages in Germany wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 3

6 Breakdown of IAM garages in Germany IAM density in Germany IAM Garage service concepts in Germany IAM service concepts for Multi brand mechanic garages in Germany IAM service concepts for Tyre specialists in Germany IAM service concepts for Body and paint shops in Germany IAM service concepts for Auto glass specialists in Germany Automotive garage structure in Greece Overview of garages in Greece Breakdown of IAM garages in Greece IAM density in Greece IAM Garage service concepts in Greece IAM service concepts for Multi brand mechanic garages in Greece IAM service concepts for Tyre specialists in Greece IAM service concepts for Auto glass specialists in Greece Automotive garage structure in Hungary Overview of garages in Hungary Breakdown of IAM garages in Hungary IAM density in Hungary IAM Garage service concepts in Hungary IAM service concepts for Multi brand mechanic garages in Hungary IAM service concepts for Tyre specialists in Hungary IAM service concepts for Auto glass specialists in Hungary Automotive garage structure in Ireland Overview of garages in Ireland Breakdown of IAM garages in Ireland IAM density in Ireland IAM Garage service concepts in Ireland IAM service concepts for Multi brand mechanic garages in Ireland IAM service concepts for Tyre specialists in Ireland IAM service concepts for Auto glass specialists in Ireland Automotive garage structure in Italy Overview of garages in Italy Breakdown of IAM garages in Italy IAM density in Italy IAM Garage service concepts in Italy IAM service concepts for Multi brand mechanic garages in Italy IAM service concepts for Body and paint shops in Italy IAM service concepts for Tyre specialists in Italy IAM service concepts for Auto glass specialists in Italy Automotive garage structure in Latvia Overview of garages in Latvia wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 4

7 Breakdown of IAM garages in Latvia IAM density in Latvia IAM Garage service concepts in Latvia IAM service concepts for Multi brand mechanic garages in Latvia IAM service concepts for Tyre specialists in Latvia IAM service concepts for Auto glass specialists in Latvia Automotive garage structure in Lithuania Overview of garages in Lithuania Breakdown of IAM garages in Lithuania IAM density in Lithuania IAM Garage service concepts in Lithuania IAM service concepts for Multi brand mechanic garages in Lithuania IAM service concepts for Tyre specialists in Lithuania IAM service concepts for Auto glass specialists in Lithuania Automotive garage structure in Macedonia Overview of garages in Macedonia Breakdown of IAM garages in Macedonia IAM density in Macedonia IAM Garage service concepts in Macedonia IAM service concepts for Tyre specialists in Macedonia Automotive garage structure in Netherlands Overview of garages in Netherlands Breakdown of IAM garages in Netherlands IAM density in Netherlands IAM Garage service concepts in Netherlands IAM service concepts for Multi brand mechanic garages in Netherlands IAM service concepts for Body and paint shops in Netherlands IAM service concepts for Auto glass specialists in Netherlands IAM service concepts for Tyre specialists in Netherlands Automotive garage structure in Norway Overview of garages in Norway Breakdown of IAM garages in Norway IAM density in Norway IAM Garage service concepts in Norway IAM service concepts for Multi brand mechanic garages in Norway IAM service concepts for Tyre specialists in Norway IAM service concepts for Body and paint shops in Norway IAM service concepts for Auto glass specialists in Norway Automotive garage structure in Poland Overview of garages in Poland Breakdown of IAM garages in Poland IAM density in Poland wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 5

8 IAM Garage service concepts in Poland IAM service concepts for Multi brand mechanic garages in Poland IAM service concepts for Body and paint shops in Poland IAM service concepts for Tyre specialists in Poland IAM service concepts for Auto glass specialists in Poland Automotive garage structure in Portugal Overview of garages in Portugal Breakdown of IAM garages in Portugal IAM density in Portugal IAM Garage service concepts in Portugal IAM service concepts for Multi brand mechanic garages in Portugal IAM service concepts for Tyre specialists in Portugal IAM service concepts for Body and paint shops in Portugal IAM service concepts for Auto glass specialists in Portugal Automotive garage structure in Romania Overview of garages in Romania Breakdown of IAM garages in Romania IAM density in Romania IAM Garage service concepts in Romania IAM service concepts for Multi brand mechanic garages in Romania IAM service concepts for Body and paint shops in Romania IAM service concepts for Tyre specialists in Romania IAM service concepts for Auto glass specialists in Romania Automotive garage structure in Russia Overview of garages in Russia Breakdown of IAM garages in Russia IAM density in Russia IAM Garage service concepts in Russia IAM service concepts for Multi brand mechanic garages in Russia IAM service concepts for Tyre specialists in Russia IAM service concepts for Auto glass specialists in Russia Automotive garage structure in Serbia Overview of garages in Serbia Breakdown of IAM garages in Serbia IAM density in Serbia IAM Garage service concepts in Serbia IAM service concepts for Multi brand mechanic garages in Serbia IAM service concepts for Tyre specialists in Serbia IAM service concepts for Auto glass specialists in Serbia Automotive garage structure in Slovakia Overview of garages in Slovakia Breakdown of IAM garages in Slovakia wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 6

9 IAM density in Slovakia IAM Garage service concepts in Slovakia IAM service concepts for Multi brand mechanic garages in Slovakia IAM service concepts for Tyre specialists in Slovakia IAM service concepts for Body and paint shops in Slovakia IAM service concepts for Auto glass specialists in Slovakia Automotive garage structure in Slovenia Overview of garages in Slovenia Breakdown of IAM garages in Slovenia IAM density in Slovenia IAM Garage service concepts in Slovenia IAM service concepts for Multi brand mechanic garages in Slovenia IAM service concepts for Tyre specialists in Slovenia IAM service concepts for Auto glass specialists in Slovenia Automotive garage structure in Spain Overview of garages in Spain Breakdown of IAM garages in Spain IAM density in Spain IAM Garage service concepts in Spain IAM service concepts for Multi brand mechanic garages in Spain IAM service concepts for Body and paint shops in Spain IAM service concepts for Tyre specialists in Spain IAM service concepts for Auto glass specialists in Spain Automotive garage structure in Sweden Overview of garages in Sweden Breakdown of IAM garages in Sweden IAM density in Sweden IAM Garage service concepts in Sweden IAM service concepts for Multi brand mechanic garages in Sweden IAM service concepts for Tyre specialists in Sweden IAM service concepts for Body and paint shops in Sweden IAM service concepts for Auto glass specialists in Sweden Automotive garage structure in Switzerland Overview of garages in Switzerland Breakdown of IAM garages in Switzerland IAM density in Switzerland IAM Garage service concepts in Switzerland IAM service concepts for Body and paint shops in Switzerland IAM service concepts for Multi brand mechanic garages in Switzerland IAM service concepts for Tyre specialists in Switzerland IAM service concepts for Auto glass specialists in Switzerland Automotive garage structure in Turkey wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 7

10 Overview of garages in Turkey Breakdown of IAM garages in Turkey IAM density in Turkey IAM Garage service concepts in Turkey IAM service concepts for Multi brand mechanic garages in Turkey IAM service concepts for Tyre specialists in Turkey IAM service concepts for Auto glass specialists in Turkey Automotive garage structure in Ukraine Overview of garages in Ukraine Breakdown of IAM garages in Ukraine IAM density in Ukraine IAM Garage service concepts in Ukraine IAM service concepts for Multi brand mechanic garages in Ukraine IAM service concepts for Tyre specialists in Ukraine IAM service concepts for Auto glass specialists in Ukraine Automotive garage structure in United Kingdom Overview of garages in United Kingdom Breakdown of IAM garages in United Kingdom IAM density in United Kingdom IAM Garage service concepts in United Kingdom IAM service concepts for Multi brand mechanic garages in United Kingdom IAM service concepts for Tyre specialists in United Kingdom IAM service concepts for Body and paint shops in United Kingdom IAM service concepts for Auto glass specialists in United Kingdom wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 8

11 INTRODUCTION 1. INTRODUCTION This release of the databook "Garages in Europe 2017" gives a comprehensive overview of the Garage landscape in 35 European countries. Garages are split into IAM and OES and 6 IAM garage and 4 garage concept types. You will find detailed information for the largest Garage service concepts in the European Car Aftermarket and rankings of the most important Concepts in each country. The databook is divided into an European part with the number of garages, garage density and IAM/OES split and into a national chapter with 35 country overviews. In both chapters you will find the largest Garage service concepts (Europe and countries). Content overview: structure of automotive garages garage density concepts density information about garages and concepts for 6 garages types o mechanical garages o body and paint garages o tyre dealers o auto glass specialists o others (Mobile fitters, Car care )* o fast fitters* *) only number of garages Methodology The content of this study has been assembled from expert interviews and workshops with the market specialists in the researched countries, results of desktop research, online questionnaires filled by market participants, and the wolk after sales database. All steps have been guided by the aftermarket experts of the consultancy wolk after sales experts. The whole databook is mainly about garages/concepts for passenger cars. Sources wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 28

12 INTRODUCTION This databook is based on various open sources such as official statistics and other publications as well as interviews with the market experts. All data is researched with our best knowledge and belief. The data was researched in 2016/17. DEFINITIONS OES and IAM The automotive aftermarket is divided in two fields. On the one hand the companies which belong to the car manufacturers (OES) networks, on the other hand the companies which are independent from the car manufacturers (IAM). The data presented in this databook concerns mainly passenger cars. Garage types Mechanic garages Mechanic garages are full service multiband garages which offer service for passenger cars. Please note that mechanic garages are not specialised garages (such as in tyres, glass, climate service, etc.). Mechanical replacement repairs/parts include wearing parts such as brake pads, clutches, shock absorbers. Body and paint garages Body and paint garages are IAM full service multiband garages which mainly offer body and paint repairs. Please note that in this group included garages which make more than 50 % of the turnover with body and repair work. Body parts repairs/include parts such as the mudguards, engine bonnets, the car body, doors, bumpers, head- and rear lamps etc. Auto glass specialists Body and paint specialists are IAM full service multiband garages which mainly offer auto glass change and repairs. Please note that in this group included garages which make more than 50 % of the turnover with auto glass. Auto glass includes windscreens, side and rear windows Fast Fit/concepts wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 29

13 INTRODUCTION Fast Fit chains offer a lean service (lower half services) for passenger cars. They mostly offer tyres also including service. They may also provide brakes, exhausts, oil, shock absorber and air conditioning. Other IAM specialists Garages which are specialised in electrics/electronics, air condition specialises garages, engine remanufacturing or other specialists not listed above (mobile fitters, car care etc.). Auto centres/concepts (not part of study) Auto centres are retailers (B2C) with integrated car service, selling to end consumers. Please note that auto centres are not to be confused with Fast Fits and are also not specialised car services (such as in tyres, glass, climate service, etc.). Auto centres are not part of this databook. If you need more information please contact us. Concept types Garage service concepts or Garage marketing systems: The garage service concepts or garage marketing systems are partner systems driven by buying groups, wholesalers, parts manufacturers or others. The main aim is to increase the purchase loyalty of garages to the system disposer. The number of service concept partners is already included in the number of IAM repairers/garages above mentioned. They are divided into three main groups. The mechanical garages which offer the full service for all brands, the garage concepts for specialized repairers (product orientated systems) which are specialized in single product groups such as tyres, auto glass and body paint and fast fitter which offer fast fit parts such as tyres, exhausts, and brakes. Most garage marketing systems are based on partnership-contracts and are only in few cases based on real franchising. In this databook we describe concepts of four major groups: mechanic concepts - the full-service concepts for mechanic repairs which offer the complete service for all brands such as Bosch Car Service, AUTOFIT, etc. body and paint concepts - service concepts for specialised body and paint repair (product orientated concept) such as Five Star, Acoat Selected, etc. wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 30

14 INTRODUCTION tyres concepts - service concepts for specialised tyre repairs (product orientated concept) such as Premio, Euromaster, etc. auto glass concepts - service concepts for specialised auto glass repairs (product orientated concept) such as Carglass. Please note: in this databook we do NOT describe concepts like garage distance retail brands of the parts industry such as Protech, Bosch Diesel Center, Delphi service center etc wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 31

15 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE SUMMARY GARAGE STRUCTURE IN EUROPE 3. AUTOMOTIVE GARAGE STRUCTURE IN EUROPE 3.1 SUMMARY GARAGE STRUCTURE IN EUROPE 82 % of the garages in Europe are IAM garages. 52 % of them are specialized in tyres, auto glass, body and paint, fast fitter or other specializations. Mechanical repairers represent the largest part with 48 %. The average IAM garage density in Europe, which describes the number of passenger cars per garage, is 882 cars per garage. Germany has the highest density with more than cars per garage followed by the United Kingdom which exceeds cars per garage. The lowest density among the 35 analyzed countries in Europe has Macedonia with around 390 cars per garage. Slovenia, Turkey, Latvia and Albania show slightly above 400 cars per garage. We also see disparities between the regional clusters. While the garage density in Central Europe (DACH, BeNeFrance and UK) is above cars per garage, the density in the Eastern Mediterranean countries, the Balkan states and the Baltics does not reach 600 cars per garage. 3.2 OVERVIEW OF GARAGES IN EUROPE 35 Type of Garage OES IAM Auto glass specialists Body and paint shops Fast fitter Multi brand mechanic garages Others (Mobile fitters, Car care ) Tyre specialists Total Garages (OES + IAM) Number of Garages Europe Share of OES/IAM and total Europe Garage Density Europe TABLE 2: OVERVIEW OF GARAGES IN EUROPE wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 34

16 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE OVERVIEW OF GARAGES IN EUROPE 35 Garages Europe 18% 82% IAM OES PICTURE 3: IAM GARAGES / OES GARAGES IN EUROPE wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 35

17 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE OVERVIEW OF GARAGES IN EUROPE BREAKDOWN OF IAM GARAGES IN EUROPE Total Multi brand mechanic garages Tyre specialists Body and paint shops Others (Mobile fitters, Car care ) Auto glass specialists Fast fitter PICTURE 4: BREAKDOWN OF IAM GARAGES IN EUROPE BREAKDOWN OF IAM DENSITY IN EUROPE 35 Units IAM density MK TR SI LV HU DK ES LT CZ PT BG IE BA EE RO HR GR AL SE RU SK BY NO NL UA BE PL IT CH FI RS FR AT GB DE PICTURE 5: IAM DENSITY IN EUROPE wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 36

18 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE IAM GARAGE SERVICE CONCEPTS IN EUROPE IAM SERVICE CONCEPTS FOR MULTI BRAND MECHANIC GARAGES IN EUROPE Type of garage Multi brand mechanic garages Tyre specialists Body and paint shops Auto glass specialists* Others (Mobile fitters, Car care ) Fast fitter Total IAM garages Number of Garage Concepts Number of Outlets in Concepts Garages per Concept Share of Concepts TABLE 6: OVERVIEW SERVICE CONCEPTS FOR MULTI BRAND MECHANIC GARAGES IN EUROPE *) Not only exclusive glass specialization, overlapping with other business segments possible. Number of Garage Concepts: Number of Garage concepts in the country. Number of Outlets in Concept: This is the number of Outlets which are member of a Garage concept. Garages per Concept: This is the average number of garages which are member of a Garage concept. Concept Share: This percentage describes the share of garages belonging to a garage concept % 30% IAM Garages other Garages Multi brand mechanic garages Multi brand mechanic garages concept member independent Multi brand mechanic garages PICTURE 11: IAM SERVICE CONCEPTS FOR MULTI BRAND MECHANIC GARAGES IN EUROPE wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 42

19 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE IAM GARAGE SERVICE CONCEPTS IN EUROPE Company Headquarters Disposer Countries Outlets Bosch Car Service Germany Robert Bosch GmbH 33 EuroGarage-Top Garage France GROUPAUTO International 17 ad Garage Belgium adi Autodistribution International 15 Point Service Italy I.DI.A. International Spa 1 Euro Repar Car Service France Peugeot S.A. (Peugeot Citroen) 5 (Eurorepar) Checkstar Italy Magneti Marelli Aftermarket & 9 Service SPA Trost Partner Germany Trost Auto Service Technik SE 2 A - Posto Italy RHIAG Group 1 1a autoservice Germany CENTRO GmbH & Co. KG 4 AUTOFIT Germany Trost Auto Service Technik SE 9 Riparauto Italy Artauto Consorzio Nazionale 1 AUTOteam Germany WM SE 1 Garage AD Expert France adi Autodistribution International 1 Motrio France Renault 2 Meisterhaft Germany ATR International AG 3 Werkstattpartner Germany Stahlgruber GmbH 1 (Stahlgruber) Auto Mobil Germany CARAT GmbH & Co. KG 2 Meisterwerkstatt Autoprimo France GROUPE AUTODISTRIBUTION 1 PV:Partner Germany PV Automotive GmbH 1 CGA Car Service Spain Centro Grunosur Asociados, S.L. 1 (CGA) AutoCrew Germany Robert Bosch GmbH 11 ProfiAuto Poland Moto-Profil Sp. z.o.o. 1 Q-Service Poland Inter Cars S. A. 5 Elit Partner Czech Republic RHIAG Group 3 Mekonomen Bilverkstad Sweden Mekonomen Group (Mekonomen AB) 3 Auto Profi team Czech Republic APM Automotive 1 Meca Car Service Sweden Mekonomen Group (Mekonomen AB) 2 Asso Service Italy Asso Ricambi 1 Precisium (garage) France Precisium group 1 Total TABLE 7: OVERVIEW MULTI BRAND MECHANIC GARAGES IN EUROPE wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 43

20 AUTOMOTIVE GARAGE STRUCTURE IN EUROPE IAM GARAGE SERVICE CONCEPTS IN EUROPE Company Country Outlets (year) Euro Repar Car Service (Eurorepar) France xxx (2017) Eurorepar Car Service (Eurorepar) Germany xxx (2017) Euro Repar Car Service (Eurorepar) Italy xxx (2017) Eurorepar Portugal xx (2017) Euro Repar Car Service (Eurorepar) Spain xxx (2017) total xxx TABLE 11: GARAGE MARKETING SYSTEM: EURO REPAR CAR SERVICE (EUROREPAR) wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 49

21 AUTOMOTIVE GARAGE STRUCTURE IN EUROPEAN COUNTRIES AUTOMOTIVE GARAGE STRUCTURE IN BELGIUM 4.4 AUTOMOTIVE GARAGE STRUCTURE IN BELGIUM OVERVIEW OF GARAGES IN BELGIUM Type of Garage OES IAM Auto glass specialists Body and paint shops Fast fitter Multi brand mechanic garages Others (Mobile fitters, Car care ) Tyre specialists Total Garages (OES + IAM) Number of Garages Belgium Share of OES/IAM and total Garage Density Belgium TABLE 81: OVERVIEW OF GARAGES IN BELGIUM Type of Garage OES IAM Multi brand mechanic garages Body and paint shops Others (Mobile fitters, Car care ) Tyre specialists Auto glass specialists Fast fitter Total Garages (OES + IAM) Market share Belgium Market share Europe Market share Europe Top 5 Market share Cluster TABLE 82: MARKET SHARE COMPARISON: BELGIUM VS. EUROPE 35 VS. EUROPE TOP 5 VS. CLUSTER Type of Garage OES IAM Multi brand mechanic garages Body and paint shops Others (Mobile fitters, Car care ) Tyre specialists Auto glass specialists Fast fitter Total Garages (OES + IAM) Garage Density Belgium Garage Density Europe Garage Density Europe Top 5 Garage Density Cluster TABLE 83: DENSITY COMPARISON: BELGIUM VS. EUROPE 35 VS. EUROPE TOP 5 VS. CLUSTER wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 123

22 AUTOMOTIVE GARAGE STRUCTURE IN EUROPEAN COUNTRIES AUTOMOTIVE GARAGE STRUCTURE IN BELGIUM Number of Garages Belgium 32% 68% IAM OES PICTURE 44: IAM TOTAL GARAGES / OES TOTAL GARAGES IN EUROPE AND BELGIUM BREAKDOWN OF IAM GARAGES IN BELGIUM Total Multi brand mechanic garages Body and paint shops Others (Mobile fitters, Car care ) Tyre specialists Auto glass specialists Fast fitter PICTURE 45: BREAKDOWN OF IAM GARAGES IN BELGIUM wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 124

23 AUTOMOTIVE GARAGE STRUCTURE IN EUROPEAN COUNTRIES AUTOMOTIVE GARAGE STRUCTURE IN BELGIUM IAM DENSITY IN BELGIUM Units IAM density MK TR SI LV HU DK ES LT CZ PT BG IE BA EE RO HR GR AL SE RU SK BY NO NL UA BE PL IT CH FI RS FR AT GB DE PICTURE 46: IAM DENSITY IN BELGIUM wolk after sales experts GARAGES STRUKTUR IN EUROPE 2017 Page 125