D IETEREN GROUP 2. A family-controlled, publicly listed company

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2 D IETEREN GROUP 2 A family-controlled, publicly listed company

3 D IETEREN GROUP 3 An international group serving some 12 million motorists in 35 countries Vehicle Glass Repair and Replacement Automobile Distribution and Vehicle Glass Repair and Replacement

4 D IETEREN GROUP 4 Two branded service businesses BtoB and BtoC Automobile Distribution in Belgium Vehicle Glass D Ieteren Auto Belron #1 car distributor in Belgium Around 300 independent dealers 35 corporately-owned car centers Vehicle financing and long-term car rental: Volkswagen D Ieteren Finance #1 specialist vehicle glass repair & replacement (VGRR) group worldwide 35 countries, 2,400 branches, 8,600 mobile units

5 D IETEREN GROUP 5 Segment contribution to FY 2013 results Vehicle Glass Repair and Replacement Automobile Distribution & Corporate

6 D IETEREN GROUP 6 Key consolidated figures FY 2013 m FY 2012 (restated) FY 2013 % change Consolidated results Sales 5, , % Current operating result % Current result before tax, group's share % Group's share in the result for the period % Financial Structure Equity (share of the Group) 1, , % Minority interest % Equity 1, , % Net financial debt %

7 BELRON S.A. 7

8 Illustrative figures BELRON S.A. 8

9 BELRON S.A. 9 The Belron process 3. Identify the correct piece of glass 4. Validate insurance (online) 5. Check stock availability 6. Book an appointment 2. Collect customer details and identify the correct vehicle 7. Take any excess payment 1. Customer access e.g. call centre/web 8. Provide service where and when customer desires

10 BELRON S.A. 10 Market & Strategy Summary VGGR market drivers Medium/Long Term: Miles driven - Vehicle design - Driver behaviour (speed, disposal income ) - Government policy Short Term: Weather Conditions Strategy Belron concentrates only on repairing and replacing vehicle glass so it is able to share best practice globally Market leadership through balanced focus on consumers and influencers Organic growth through brand strength and key account relationships Highly successful geographic, multi-national expansion through over 800 acquisitions over the past 40 years Outstanding operations leveraging economies of scope and scale No peer with global presence the "natural choice

11 BELRON S.A. 11 The Belron Sales & Marketing Strategy Advertising Internet Word of mouth Insurer leaflets Yellow Pages Branch location Marketing Motorist Insurer Direct Broker, Agent Key Accounts Regional Belron fitting businesses Dealer, Garage body shop Trade Trade Other Specialists Trade

12 BELRON S.A. 12 Belron now present in 35 countries 1999: Belron present in 13 countries: Australia, Belgium, Brazil, Canada, France, Germany, Ireland, Luxembourg, Netherlands, New-Zealand, Portugal, Spain, United Kingdom 2000: Switzerland, Greece 2001: Denmark, Turkey, Slovenia* 2002: Sweden, Italy 2003: Norway, Serbia-Montenegro* 2005: Hungary, United States 2006: Romania* 2007: Austria 2009: China, Chile*, Finland*, Lithuania* 2010: Estonia*, Russia 2011: Croatia* 2012: Ukraine* 2013: Indonesia* * Franchisee

13 BELRON S.A. 13 Sales and current operating result over 5 years

14 BELRON S.A. 14 Cash generation of Belron ( m) EBITDA Change in WCR Net capex (incl.finance Leases) Free cash flow before tax Acquisitions (incl. debt acquired)

15 D IETEREN AUTO 15

16 D IETEREN AUTO 16 Business description 9 makes in Belgium: Importation and distribution of Volkswagen, Audi, Seat, Skoda, Bentley, Lamborghini, Bugatti and Porsche vehicles in Belgium; Distribution of Yamaha products in Belgium and Luxemburg by D Ieteren Sport; 5 distribution networks with some 300 independent dealers throughout Belgium; Used car sales through two My Way centers in the Brussels region, and around 130 dealers affiliated to the My Way Network ; 35 corporate-owned dealerships (of which 5 Porsche Centers) located mainly in the Brussels and Antwerp regions; Importation and distribution of spare parts and accessories. Vehicle financing and long-term car lease through Volkswagen D Ieteren Finance (50% -1 share owned);

17 D IETEREN AUTO 17 Business summary A relationship of more than 60 years with the Volkswagen Group An in-depth knowledge of the Belgian automobile market A proven network organisation An IT, logistics and marketing know-how Main wholesaler roles Marketing, IT, logistics Dealer network management CRM Training

18 D IETEREN AUTO 18 Share in FY new car registrations at 21.15% Belgian car market down 0.1% New car registrations (000s units) D Ieteren Auto market share (%) Excluding deregistrations: Market down 1.5% Market share at 22.39% vs 23.16% in FY2012

19 D IETEREN AUTO 19 Sales and current operating result over 5 years Excluding D Ieteren Lease D Ieteren Lease

20 D IETEREN AUTO 20 Cash generation of D Ieteren Auto & Corporate* ( m) EBITDA Change in net working capital Net capex Free cash flow before tax * Excluding D Ieteren Lease & Volkswagen D Ieteren Finance

21 D IETEREN GROUP 21 For further information Financial Communication T.: F.: dieteren.com

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