The Weekly Buzz Friday, April 1st, 2016 Edition 428

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1 The Weekly Buzz Friday, April 1st, 2016 Edition 428 To print the Buzz, just press the print icon on the browser window. No cutting or pasting needed. Or you can copy and paste the article into OpenOffice and print from there. STORE OPERATIONS Gary MacCausland ASE Certifications by Mary Daigle Below is a list of employees that have earned ASE certifications this week Congratulations!!! Name Location ASE Certifications Teddy Chartier 08 Auburn A6R, A7R Chris Hatch 10 Brewer A4, A5, C1 Christopher Martin 16 Saco A2R, A6R Christopher Amero 17 Presque Isle A5 Mike Corella 17 Presque Isle T1 Kenny Bridges 27 - Bangor G1 Alan Graves 35 Lewiston T6 Steve Miville 40 Farmingdale A4R, A5R, C1 Nicholas Thompson 55 Gorham A4R, A5R FINANCE Scott Pickard Month End Sales Audit Request by Denis Daigle, Operational Controller: To help facilitate closing the books for the month please: 1) Keep register cash up paperwork for March 31st and prior in separate red bags than paperwork for April 1st and after. 2) Also please make sure all your deposits for the month of March are in the bank before 10AM Friday, April 1st. Thanks for helping us expedite March closing. Payroll & Benefits Cynthia Gilbert RE: Payroll Maintenance, Dayforce Hotfix PAYROLL PROCESSING ALERT SUNDAY SCHEDULE: Noon Sunday Employees Authorize timecards in Dayforce. Due by 5:30 pm on Sunday- Manager Authorization Due.

2 MONDAY SCHEDULE BILLED HOURS CORRECTIONS Noon Please continue to chart billed hours on the billed hours tracking form found on the wiki. Report any errors to a member of your management team. An will be sent to BilledHours@vipauto.com including date of transaction, wo#, employee(s)#, number of billed hours and reason for the correction. - A confirmation will be sent with the status update to Dayforce. Due By Noon on Monday, April 4th ALL OTHER ITEMS DUE BY 2 PM Training/Store Meetings logs are due Direct Deposit Forms Federal & State Withholding changes Due By 2:00 PM on Monday April 4 th All employees have the opportunity to log in to the Dayforce application from home to review and authorize their timesheets as well as to request time away by going to: The Company name should be entered as: VIPAUTO In order for Dayforce to function correctly, Dayforce IT recommends the use of Explorer 9 or greater (or the latest versions of Firefox or Safari). Explorer 8 is no longer a recommended browser version. This is a payroll processing week. Information received after the designated times may not be implemented until the following payroll in two weeks.

3 DAYFORCE HOTFIX Activity: Scheduled Maintenance Reason: Application Hotfix Start time: Wednesday, 6 April :00 AM (ET) End time: Wednesday, 6 April :00 AM (ET) Impact: Users will not be able to log into the application or have access to Webclocks during the maintenance window. All background jobs will be temporarily paused. The FTP/SFTP servers will still be available. Hardware clocks will continue to accept punches as normal. Please feel free to reach out to me with any questions at or or by cgilbert@vipauto.com Thanks Cynthia TIRE & WHEEL MERCHANDISING Blair McGaughey CONSUMER REBATES The List Keeps Growing!! Rebates are a great selling tool not only against certain competitors, but gives your customers an outstanding opportunity to get quality, branded tires at affordable prices! GOODYEAR Now through May 31 st, Goodyear is offering consumers up to $140 mail in VISA prepaid gift card. There are 3 rebate levels: $40 - $50 - $70 and with the purchase being made on the Goodyear Credit Card, those rebates double!! A great sales tool in getting customers a great deal! Make sure you are familiar with the different tires receiving different rebates and tell your customers about the great savings by using their Goodyear Credit Card! MICHELIN ONLY 10 DAYS LEFT!! Now 16 th through April 10 th, customers who purchase 4 Michelin passenger or light truck tires will receive a $70 mail in prepaid gift card. PIRELLI Spring Rebate Starting Friday March 18 th through May 2 nd, purchase 4 Pirelli tires and receive a $60 Visa Prepaid Card by mail. In addition to the rebate, consumers can enter for a chance to win an action packed weekend trip to Las Vegas with Pirelli Dream Racing! Sweepstakes runs from March 18 th to June 2 nd entry available on: us.pirelli.com/promotions HANKOOK 2016 Great Catch Rebate. Although we don t stock Hankook tires, we are authorized to offer this rebate to customers who want Hankook tires. Up to $100 American Express Rewards Card via mail-in for consumers buying 4 elect Hankook tires. Now through May 22 nd. BRIDGESTONE Spring Promotion. Starting April 1 st April 30 th, customers can receive a $70 Visa Prepaid Card by mail with the purchase of 4 eligible Bridgestone Tires. Rebate forms are available through Motostar. CONTINENTAL Reward Yourself promotion. Starting Saturday April 2 nd through May 2 nd, customers will receive a $70 Visa prepaid card by mail with the purchase of any 4 Continental brand passenger or light truck tires.

4 SPECIAL BUYS Through Max Finkelstein we have made some opportunity buys on a number of strong selling Goodyear tires. You ll be achieving better margins on these items from the lower costs we ve realized. With the Goodyear rebates and Goodyear Credit Card, you will be well prepared for a successful kickoff to the Total Tire Sale! We also made a large purchase of BFG Advantage T/A sizes from Carroll. You will begin to receive inventory on these items starting next week. The items are: SKU # DESCRIPTION GY EAGLE LS GY EAGLE RSA GY ASSURANCE A/S GY WRANGLER HP GY EAGLE LS GYR ASSUR COMTRD GYR ASSUR FUELMAX GY ASSURANCE A/S GYR ASSUR FUELMAX GY EAGLE RSA BFG ADVANTAGE T/A line HUMAN RESOURCE / LOSS PREVENTION David Roden Safety and Loss Prevention: Please ensure that your location's "safety and Loss prevention audits" are ed or faxed to me no later than Monday 4/4. Also, the next scheduled LP/Safety monitor call is scheduled for Wednesday 4/13. An outlook invitation was sent to all store management with details. Marketing Jason Terry GOOGLE REVIEWS Auburn Once again I found myself calling on VIP for my 2002 GMC Sierra, My wife and I purchased the truck new in 2002 and have babied it. All major repairs were made by VIP. I used to go to the VIP store upper Lisbon Street, then the VIP store Lisbon & Park Streets and VIP on Center Street. Matthew McDougall was still working behind the counter and waiting to assist me and make sure my vehicle was safe for my wife and I. Today they completed an oil change, replaced the rotors and pads in the front and back and replaced the steering rack/box. I remember receiving a call and driving to Portland to do a TV commercial for VIP a few years ago. I also remember working with Mr. Auger years back and the service hasn't changed since he sold it. The cost of the repairs was $1, today which is our monthly income, my wife had asked why is the labor when they had the truck for a little less than 3 hours at per hour as we were told that if the job took less than the estimated time we would only be billed for the time it took. However, the truck is safe and the work was completed by VIP Technicians and Mr. McDougall and the VIP Team treated me like family. Thank You once again. Paul R. Bernard PS: I told my wife if they made a mistake on billing us two hours more of labor that the main office would pick it up and make the adjustment and credit the visa card. Bedford Been here for both cars a couple of times now for various things (inspection, 4 snow tires, oil changes). So far so good. All of the desk people have been helpful. In fact, we hit a curb 30 days after getting the snow tires and they put the tire through warranty no questioned asked. And they fixed it with no appointment in under an hour the day before a holiday. So I will happily go here for oil changes and tires.

5 GOOGLE REVIEWS - continued Scarborough EXCELLENT SERVICE! I recommend VIP to all of my friends which I have one but I do tell everyone at work what a superior job and how helpful you are to my son and myself when it comes to the things we cannot do together. Thank you! Tilton Have been using VIP for a number of years, and still very overall satisfied. Consistently friendly & helpful staff, accommodating, thorough, and inexpensive. Jackie is one of the most helpful people I have dealt with thus far. She assisted in choosing the right tires, and now I know what to get in the future. Of course my thanks go out to everyone working there :). Thank you. Brunswick I've heard mixed reviews about VIP in the past, but I needed an inspection, and maybe some tires. I spoke with Matthew on the phone, and he was able to squeeze me in on the next day, and was so nice. When I arrived, he was there to greet me, and was just very kind and attentive. I never saw the person who inspected the car, but Matt came out to get specifics on my car, and gushed over my dog in the seat, and asked if he could offer her a cookie. My car passed inspection, we talked about tires, and I met a really nice employee. A really great visit! Topsham I have lived in Topsham for 3 years now and have been using VIP for my car service needs. I have been impressed. My car model has issues with rapid wearing of its tires and they helped me come up with a plan to get more miles out of them and it has worked - more miles and less money! I have been pleased with their professionalism and expertise.

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