2014 All Rights Reserved. Top 7 Myths About Remanufactured Printers

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2 TOP 7 MYTHS vs REALITIES ABOUT REMANUFACTURED PRINTERS Overview Printers have become a disposable asset for most organizations today. By lowering the cost of a new printer to restart the end users consumable buy cycle, printer manufacturers have been wildly successful at protecting their post-sale profits. They know that the moment someone buys a brand new laser printer, they are guaranteed to reap the profits from expensive Original Equipment Manufacturer (OEM) consumables for 6 12 months before resellers or end users have a quality aftermarket alternative for toner, drum kits and parts. These high quality aftermarket consumables typically save the end user about 30 40% and provide heathy recurring margins for resellers as well. Here lies the root of most MYTHS you hear about remanufactured printers. Simply put, the OEMs are in the business of manufacturing hardware and selling supplies. As a result, too many resellers will admit to taking a loss on the hardware to get the post-sale revenue stream. But are imaging dealers and their customers really winning? Our answer is it depends. It depends on the quality of the remanufactured printer you sell as a dealer or use as the office worker. Both depend on affordable, reliable printing. This is where some of the MYTHS originate. Stories of unprofessional remanufacturing procedures contaminate the market with negative experiences. Done properly, a remanufactured printer will perform as good as new while saving money and the environment. Remanufactured Printer Benefits vs New Printers: Best Value - price / performance ratio is unbeatable vs new printers Low Cost-Per-Page - aftermarket toner and consumables are readily available Service Readiness - technicians love them because they know how to fix them Fleet Simplification the same make / model can be used to standardize & simplify Sustainability 80% of most printer components can be reused or recycled The reality is that your experience with a remanufactured printer is directly related to the company who performed the remanufacturing process. This process is labor intensive and as such, the quality of printer is dependent upon the skill, experience, and technology capabilities of the remanufacturer. If you currently sell remanufactured printers provided by LMI Solutions, you know customers continue to buy them because they re affordable, deliver excellent quality output and keep avoidable waste out of landfill sites. In fact, most end users can t tell the difference between a brand new printer and one of our remanufactured printers because they look new and perform like new - at a fraction of the cost. Purpose: To educate printer resellers and end users on the MYTHS vs. REALITIES associated with purchasing a remanufactured printer. All content has been provided by Global Printer Services, the #1 provider of remanufactured printers for hundreds of dealers and managed print providers throughout North America.

3 MYTH 1: REMANUFACTURED PRINTERS DON T PERFORM AS GOOD AS NEW. REALITY: REMANUFACTURED PRINTERS ARE GUARANTEED TO MEET OR EXCEED OEM SPECIFICATIONS. The reputation of refurbished printers has gotten a black-eye in the past. This came about for a myriad of reasons poor performance, unattractive and dirty printers, no warranty, and maybe worst of all no recourse if something went wrong. Don t blame the printer, blame the source. The range of refurbished printer companies in the market today can range from a professionally produced printer prepared by an experienced technician, to a guy working out of his garage with a bottle of Windex. Sometimes it s hard to tell who s who. That is why working with a reliable printer remanufacturer is a must to ensure constant quality and performance for you and your customers. Printer resellers and MPS dealers tell us that they feel exceptionally confident installing LMI remanufactured printers in their customers businesses and continue to sell more units every year because they perform like new and come with a 12 month guarantee. MYTH 2: ALL REMANUFACTURED PRINTERS ARE THE SAME. REALITY: REMANUFACTURING PRINTERS IS A MANUAL INTENSIVE PROCESS THAT REQUIRES WORKER KNOWLEDGE, EXPERIENCE AND THE USE OF ADVANCED QUALITY CONTROL MEASURES TO ENSURE QUALITY. When you select a printer that s been remanufactured by LMI Solutions, you know your product has been through a rigorous and exclusive 33-STEP REMANUFACTURING PROCESS to ensure each printer is remanufactured to the highest standards. Before each printer is certified, it must pass the following 7 quality checkpoints: Quality Control Check #1 Initial inspection and evaluation for defects Test all printers for any errors or potential print problems Firmware upgraded to latest manufacturer s version Printers are stripped down to the chassis for further inspection of gears, rollers, swing arms, & other commonly worn parts Interior of printer is thoroughly cleaned Excess toner removed Evaluate elements of the printer to determine what to replace or refurbish Replace worn fuser with a high-quality rebuilt fuser Replace high-wear parts such as gears and rollers Quality Control Check #2 Test fuser to ensure printing results are clean, even and within manufacturer s specifications Inspect and/or replace any cracked or broken plastics Replace or paint any plastics that have discolored over time Verify and test printer s memory, connectivity ports (i.e. USB, parallel and/or network card) Repair all known error codes Clear error codes from system Reset printer to original equipment manufacturer factory defaults Quality Control Check #3 Test print quality against benchmark output specifications

4 Quality Control Check #4 Test different tray functionality to ensure input and throughput capabilities Adjust print registration/alignment on all trays Quality Control Check #5 Test different print modes including duplex, fax, scan, multiple pages, ADF, etc. Quality Control Check #6 Final quality control testing-test pages sent out with printer Meticulously cleaned externally and internally Quality Control Check #7 Inspect print functionality and output Final Inspection: Thoroughly cleaned, inside and out Test pages included with printer Serial numbers match All parts of printer completed and included Printer visually pleasing The printer is then professionally and carefully packed in protective box Warrantied with LMI Solutions outstanding 12 Month Warranty View our remanufacturing process: lmisolutions.com/products/remanufacturedprinters/ MYTH 3: WARRANTIES AREN T PROVIDED ON REMANUFACTURED PRINTERS. REALITY: ALL PRINTERS INCLUDE A 12 MONTH WARRANTY. All LMI Solutions remanufactured printers carry the industry s most comprehensive warranty 12 Month Warranty including six months on accessories and parts. REMANUFACTURED PRINTER WARRANTY: All LMI Solutions remanufactured printers carry a 12 Month Parts Warranty on all non-consumable printer parts. Consumable parts such as fusers, rollers, etc., are covered for six months from the date of purchase and prior to the printer s duty cycle. Printer parts are covered six months from the date of purchase.

5 MYTH 4: ON-SITE SERVICE ISN T AVAILABLE FOR REMANUFACTURED PRINTERS. REALITY: NATIONWIDE SERVICE IS READILY AVAILABLE. Have a customer requiring on-site warranty service? No problem, professional on-site service is readily available to support your customers with qualified technicians. Add 1, 2 or 3 Year on-site warranty service to your LMI printers. On-site extended warranty upgrades are available. On-site warranty coverages provides next business day on-site printer service to keep customers up and running quickly. On-site service plan includes: Next business day on-site service (9am-5pm, M-F) Maintenance kit coverage: replacement fuser, pick-up rollers, transfer roller Hassle-free on-site extended service registration Maintenance kit installation Free printer triage and technical support Easy warranty claim process All parts and labor to maintain device (outside of consumables) On-site service within a 50 mile radius of Major Metro areas Add extended 1, 2 or 3 year on-site warranty coverage to the following LMI printers: HP 2430 Series HP 4515 Series HP M4555F MFP Series HP P2055 Series HP 9050 Series HP CP3505 Series HP 4250 Series HP M3035 MFP Series HP 4700 Series HP P4015 Series HP M4345 MFP Series HP 5550 Series HP 4350 Series HP M9050 MFP Series HP CM4730 MFP Series MYTH 5: IT S HARD TO FIND A RELIABLE PRINTER SOURCE. REALITY: TOP PERFORMING IMAGING DEALERS HAVE RESEARCHED AND SELECTED LMI/GPS AS THEIR SINGLE SOURCE OF REMANUFACTURED PRINTERS TO ENSURE ACCOUNTABILITY, QUALITY AND CONSISTANCY FOR THEIR CUSTOMERS. It s true, finding a reliable printer source is hard. Today s internet has made it far too easy for anyone to open up a printer refurbishing business. Often just an Ebay account or website will get a less than stellar refurbished printer business up and running. Businesses need a reliable source of information and products from a company they trust. That s why LMI acquired GPS with years of industry knowledge and experience and maintains the largest inventory of HP and Lexmark printers in the country. Need a printer in a hurry? LMI carries many of the most popular models in-stock, ready to ship the same day.

6 MYTH 6: THERE IS NO PRE-SALES SUPPORT SELLING REMANUFACTURED PRINTERS. REALITY: WHEN YOU SELECT AN LMI PRINTER, YOU GET A TEAM OF PROFESSIONALS WHO CAN HELP AT THE RESELLER AND END USER LEVELS. LMI has over almost twenty years of printer sales experience. LMI help is just a phone call away with knowledgeable professionals who understand real world challenges at the reseller and end user levels. LMI Solutions PH: EM: Need to understand the difference between two similar printer models? Let us provide you with easy-to-read printer comparison sheets to help you and your customer determine the best printer fit. MYTH 7: REMANUFACTURED PRINTERS DON T LOOK AS GOOD AS NEW. REALITY: MOST CUSTOMERS CAN T TELL THE DIFFERENCE BETWEEN A REMANUFACTURED PRINTER AND A NEW ONE. If a picture is worth a thousand words, visit our website to see before and after photos of a remanufactured LMI printer. Our exclusive remanufacturing procedure includes extensive cleaning and replacement of interior components and painting of panels on most models to ensure your LMI printer looks as good as it runs. Which printer is new? For more information on improving your business with top quality remanufactured printers or growing your MPS profits with our award winning toner products, we invite you to visit our website or speak with one of our experienced representatives.

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