Helpdesk Tool. KaVo MASTER- and EXPERTsurg

Transcription

1 1 Helpdesk Tool KaVo MASTER- and EXPERTsurg

2 Please select your device on the pictures 2

3 3 Overview MASTERsurg: Please select one category

4 4 Please select one category: 1. Instrument / 2. Motor / 3. Motor Cable

5 5 Troubleshooting foot control: Please select one category Please select one of the defects listed below: Wireless-foot control MASTERsurg does not respond / no connection Motor runs slowly without pressing the foot control Foot control is broken / missing parts

6 6 Wireless-foot control MASTERsurg does not respond / no connection Please review the following points in their order! 1. Establish a connection between foot control and MASTERsurg 2. Replace the batteries of the foot control 3. Please check whether the magnetic pin is present in the foot control 4. Please do not select point 4 until you have checked the options above

7 7 Establish a connection between foot control and MASTERsurg The wireless foot control can be connected in three steps: 1. Touch the symbol to start the connection process 2. Press and hold down the speed button on the wireless foot control for at least 1 second 3. Release the speed button and then press both the left and the right button of the wireless foot control concurrently until the confirmation of connection "Successfully connected to wireless foot control" is displayed. This process can take up to 15 seconds

8 8 Replace the batteries of the foot control On the other side of the wireless foot control, press down the snap-in lug 1 of the speed button 2 and take the speed button 2 off the wireless foot control Pull the clip out of the wireless foot control Pull the button bar 1 including the pump button, program button, and motor direction button slightly upwards and take it off the wireless foot control Turn the lid to the left and take it off Take out 3 alkaline type AA/ LR6 batteries and disposed them properly, if applicable

9 9 Magnetic pin recognition of the foot pedal Pull the clip out of the wireless foot control On the other side of the wireless foot control, press down the snap-in lug 1 of the speed button 2 and take the speed button 2 off the wireless foot control You should see a glued magnet on the bottom of the speed button. If this is missing, the foot control must be sent to repair

10 10 Please send your surgery device to repair Please always send us the following components of the unit (the instruments are not needed in this case) 1. Motor and motor cable 2. Foot control 3. MASTERsurg device On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

11 11 Motor runs slowly without pressing the foot control The foot control is defective, please send us your device to repair as described below. Please always send us the following components for the repair (the instruments are not needed in this case) 1. Motor and motor cable 2. Foot control 3. MASTERsurg or EXPERTsurg device On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

12 12 Motor cable is defective / how to order a new one Please select one of the points listed below: Defective within the warranty period of 12 months stated by KaVo Defective out of warranty period of 12 months stated by KaVo How to order a new motor cable

13 13 Defective within the warranty period of 12 months stated by KaVo Please send the motor cable to the warranty test: On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

14 14 Defective out of warranty period of 12 months stated by KaVo The motor cable can not be repaired by us You can order a new motor cable from your authorized dealer, quoting the specification of our manufacturer number: (motor cable S600)

15 15 How to order a new motor cable You can order a new motor cable from your authorized dealer, quoting the specification of our manufacturer number: (motor cable S600)

16 16 Instruments defective: Please select your defective instrument

17 17 Instrument KaVo SURGmatic S201 XL or SURGmatic S201 L Please select one of the defects listed below: Drill does not hold in the collet Drill can not be removed from the clamping forceps One touch calibration failed Push button cap caught No light on the instrument Instrument makes scratching noise Spraying tubes blocked / broken / bent Different defect

18 18 Instrument KaVo SURGmatic S11 L Please select one of the defects listed below: Drill does not hold in the collet Drill can not be removed from the clamping forceps Clamping jaws cannot be opened / closed as usual One touch calibration failed No light on the instrument Instrument makes scratching noise Spraying tubes blocked / broken / bent Different defect

19 19 Return the instruments to repair Please send us your defective instrument to repair. We cannot provide you loan instruments for the repair period! If the instruments are within the specified warranty period of 12 months, according to the warranty conditions indicated by KaVo, please enclose a copy of your invoice If the instruments are defective within the specified 12 months after a repair (only in our factory repair), please enclose a copy of the last delivery note On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

20 20 Motor defective Please select one of the defects listed below: Exchange the KaVo mini-led Retaining ring (for coolant cable attachment) no longer holds O-rings exchange Motor makes scratching / grinding noise Surgery motor has occasional misfunctions during treatment Motor runs slowly without pressing the foot control

21 21 Exchange the KaVo Mini-LED 1. Replacing the KaVo Mini LED Danger due to hot LED Do not touch the LED after it has been used. Let the LED cool down Pull the retention ring off while twisting slightly Push the old KaVo Mini LED lamp out of the mount with your fingernail and remove it Insert the new KaVo Mini LED lamp into the recess such that the contact surface corresponds to that of the mount. Slide the lamp into the mount. Place the retention ring on the motor and pull up

22 22 Retaining ring (for coolant cable attachment) no longer holds 1. Replace the rubber balls to secure the holder again New rubber balls can be ordered separately from your specialist dealer, specifying our manufacturer number: (Ball) Pull the retention ring off while twisting slightly Remove the rubber balls with a pair of tweezers and press the new balls in with your finger. Place the holder on the motor and pull it up

23 23 O-rings Exchange 1. Exchanging the O-rings The O-ring SET micro motor can be ordered from your specialist dealer under the specification of our manufacturer number: (SET-Micro-Motor) Press the O-ring between your fingers to form a loop Push the O-ring to the front, and remove it Insert new O-rings into the grooves and spray them with KaVo Spray

24 24 Motor makes scratching / grinding noise. One-touch calibration failed Please first check whether the motor and the motor cable are connected correctly. If this is the case, please send the motor with the motor cable to repair On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

25 25 Download instructions for use Should you need the instructions for use again, you can download them under the following link in our download center:

26 26 Problem MASTERsurg device Please select one of the points below: The pump sign is yellow One touch calibration failed The motor-sign is yellow The foot controller-sign is yellow Touchscreen without function Service-sign (tool sign in green / yellow / red) shows up The speed / torque of the instrument doesn t match the indicated values The required values (speed and torque) cannot be selected The device shows an error code

27 27 The pump sign is yellow Ensure that the cable set is connected and that the detection switch has been inserted on the right side If this does not help, your device is defective and must be sent to repair

28 28 Please send your surgery device to repair Please always send us the following components of the unit (the instruments are not needed in this case) 1. Motor and motor cable 2. Foot control 3. MASTERsurg device On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

29 29 The motor-sign is yellow Please work of the following points in their order! 1. Switch off the device at the main switch, disconnect the motor cable from the device and restart the device without a connected motor cable (main switch ON). Reinsert the engine cable after the boot process 2. Motor cable defective, please test another motor cable. If you do not have another motor cable, please click HERE 3. If another motor cable does not help, please send us your device to repair

30 30 One touch calibration failed Please work of the following points in their order! 1. Please perform the one-touch calibration again with another instrument. If the calibration is successful, please click HERE 2. If the calibration continues to fail with an attached instrument, perform a calibration without an attached instrument (motor only). If the calibration still fails, please click HERE 3. Please test another motor or send your device to repair

31 31 Service-sign (tool sign in green / yellow / red) shows up The MASTER- and EXPERTsurg LUX must be subjected to a service check including safety check ("STK") every 2 years The safety check may only be done by a professional trained by KaVo or in a shop trained by KaVo Perform the safety check ("STK") as described in the KaVo technician's instructions The urgency of the service check is indicated on the display by a symbol in traffic light colors KaVo offers a fixed-price service check for the original factory maintenance. You can use a loaner device for the time of the service check

32 32 Touchscreen without function Please try to perform a software update first All the necessary information to do a software update can be found at this link: If the software update does not help, please send us your device to repair

33 33 The required values (speed and torque) cannot be selected If you can not select the maximum speed or the max torque as desired, please check the program icon or choose "Free application" Also make sure that the correct instrument transmission has been selected

34 34 The speed / torque of the instrument doesn t match with the indicated values The MASTER- and EXPERTsurg surgery program has no automatic instrument detection! Please make sure that the correct instrument transmission has been preselected before each treatment

35 35 The device shows an error code Please use the instructions for use and the error code to check the cause of the error. All important error codes are listed in the instructions for use E42 and E47 e.g. Warning E42 or E47 Hardware failure

36 36 Overview EXPERTsurg: please select a category

37 37 Troubleshooting foot control: Please select one category Please select one of the defects listed below: Foot control EXPERTsurg does not respond / no connection Motor runs slowly without pressing the foot control Foot control is broken / parts are missing

38 38 Foot control EXPERTsurg does not respond / no connection Please work of the following points in their order: 1. Please check the connection between the foot control and the device 2. Please check whether the magnetic pin is present in the foot control 3. If the top points do not work, please send us your device to repair

39 39 Please send your surgery device to repair Please always send us the following components of the unit (the instruments are not needed in this case) 1. Motor and motor cable 2. Foot control 3. EXPERTsurg device On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair For any further questions, you can contact the Help and Technical Support ( )

40 40 Problem EXPERTsurg device Please select one of the points below: The pump sign is yellow One touch calibration failed The motor-sign is yellow The foot controller-sign is yellow Touchscreen without function Service-sign (tool sign in green / yellow / red) shows up The speed / torque of the instrument doesn t match the indicated values The required values (speed and torque) cannot be selected The device shows an error code

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