SC / 2018 / 63 Model : All TMI Insured Commercial Vehicles Group:60 SEP 2018

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1 SERVICE CIRCULAR TATA MOTORS SC / 2018 / 63 Model : All TMI Insured Commercial Vehicles Group:60 SEP 2018 All Dealers / TASSs Subject : Revision of Accident Repair Labour Rates for TMI Insured Vehicles The accident repair labour schedule that is currently followed in TMI was last updated in The feedback received from Dealers/TASS s, customers and insurance companies is that this need to be revised at par with current market rates. We are pleased to announce that we have reviewed the existing rates and hereby publish the revised rates. While reviewing the rates, we have taken into consideration the labour costs across locations, facility & iness overheads of our channel partners and the vehicle / model type. The revised rates will be effective from 1 st August 2018 and are binding on all Insurance companies empaneled under TMI. City Classification : Tier - I (C+) Tier - II (C1) Tier - III (C2) Delhi & CR, Mumbai, Bangalore, Hyderabad & Chennai Cochin, Coimbatore, Kolkata, Kanpur, Pune, agpur, Indore, Surat & All State Capitals All other cities/towns not covered under C+ & C1 as mentioned above The Accident Repair Labour Rate has been defined in two parts: Part 1: Defined Jobs: List of 56 jobs involving removing and refitting. (Refer Annexure - 1) Part 2: Man Hour Rates: Jobs not defined in Part 1, would be considered under this section. To arrive at the Labour for a job not defined in part 1, the Man-hours required to repair would have to be multiplied by the Man-hour rates provided in Part 2. (Refer Annexure - 2) In case of dispute w.r.t man-hours required for a particular accidental job, the decision of local Customer Support Manager of TML will be final and binding on Insurance Company. CUSTOMER CARE (COMMERCIAL VEHICLE BUSIESS UIT) (As per policy of TATA Motors to continuously improve their products, the company reserves the right to make changes of any nature on vehicles and aggregates without any obligation to incorporate them on previous vehicle)

2 Annexure 1 S ELECTRICAL REFIT COMP. ELECTRICAL REFIT COMP. (PARTIAL) CABI REMOVE REFIT 2,319 = 6804, ) & 3,500 veh) 3,838 4,605 3,864 4,058 2,164 4,500 ( veh) 5,000 6,500 ( = A Depends on the extent of damage = = = , ) & 3,000 veh) 3,555 4,266 3,555 3,733 4,000 ( veh) 4,200 5,500 ( = 6933.A = 6933 = LOADBODY REMOVE & REFIT CABI STRIPPIG CHASSIS (EXCLUDIG FROT AXLE ASSY & SPRIG ASSY FITMET) REPAIRS OF CHASSIS FRAME REFIT RADIATOR REFIT RADIATOR & ITER COOLER SPRIG LEAF (per assy) I-BEAM REMOVE & REFIT 3,864 3, A 11,593 12,173 3,478 3,200 5,024.A 10,820 11,361 4,637 3,000 6,140.A 6,956 7,304 4,249 2,800 5,410.A 6,569 6,898 10,047 25,000 9,978 11,973 24,731 25,968 9,658 23,000 9,661 11,593 23,186 24,345 Depends on extent of damage 696 1, ,082 1, , , ,082 1,136-1, ,013 1,082 1, ,050 2, ,070 3,684 3,091 3,246 2, ,782 3,339 2,782 2, I-BEAM REPAIR 2,000 2,500 2,319 2,782 2,319 2,319 1,500 2,000 2,319 2,782 2,319 2, WHEEL DISC WHEEL ALIGMET (PER AXLE) 15 EGIE REPAIR 13,815 15,000 13,815 16,578 21,640 22,722 12,362 13,000 12,362 14,834 20,094 21, TURBO - 1, ,

3 S CHASSIS STRIPPIG & FITTIG EGIE REMOVAL & FIP STARTER / ALTERATOR OIL SUMP GEAR BOX REPAIR (ICLUDIG R&R) POWER STG.BOX REPAIR (ICLUDIG R&R) DIFERETIAL ASSY REPAIR R.A.TUBE PAITIG OF CABI PAITIG OF LOAD BODY (COMPLETE) OIL FILTER ASSY.& FUEL FILTER ASSY. FUEL TAK ASSY. SEPERATIO DAMAGE COWL FROM CAB & FIT EW & PARTS COWL ASSY COMPLETE FABRICATIO OF CABI COMP. (STEEL) AIR COMPRESSOR VAE PUMP C.J.BKT/RUBBER FITTMET OF PROP.SHAFT ASSY(EH) FLYWHEEL HSG/CLUTCH HSG. EGIE FD PER PIECE, ) &, ) & 9,978 15,000 9,978 11,973 24,731 25,968 9,274 13,500 9,274 11,129 23,186 24,345 4,637 6,000 6,140 7,368 7,729 8,115 3,863 4,500 5,410 6,492 6,956 7, , ,197 1,005 1, , , ,070 1,500 3,070 3,684 3,070 4,058 2,628 1,200 2,628 3,153 2,628 3,652 3,070 3,200 3,070 3,684 3,864 5,681 2,628 2,800 2,628 3,153 3,652 4,869 2,319 2,800 3,070 3,684 3,864 4,058 2,009 2,500 2,705 3,246 3,478 3,652 2,319 2,800 3,070 3,684 5,410 5,681 1,932 2,500 2,705 3,246 5,024 5,275 15,458 25,000 18,420.A 23,186 24,345 3,907 23,000 17,003.A 21,640 22,722 3,765 6,000 8,443.A 18,549 19,476 4,348 5,000 7,729.A 17,003 17, ,000 9,210.A 9,274 9,738-10,000 7,729.A 7,729 8, ,978.A 13,911 14, ,274.A 12,366 12,984 Depends on extent of damage ,545 2,000 1,535 1,842 2,319 2,435 1,236 1,500 1,237 1,484 2,009 2,

4 S VIBRATIO DAMPER PULLEY TIMIG GEAR HOUSIG CAMSHAFT ASSY TAPPET COVER MECHAICAL STEERIG GEARBOX ASSY. CYLIDER HEAD ASSY. BRAKE BOOSTER PER PIECE HYDRAULIC CYLIDER ASSY WID SHIELD GLASS REMOVAL & FITMET FROT PAEL FITMET FROT BUMPER FITMET BARE DOOR MET EH DIAGOSTIC CHARGES (2 HRS) SCR MUFFLER UREA DOSIG UIT UREA DECOMPOSITIO / TRASFER LIE REMOVAL AD UREA ( AUS-32 ) IJECTIO OZZLE BODY REPAIR ICLUDIG DETIG AD PAITIG (FOR BUSES OLY), ) &, ) & 1,236 1,200 1,228 1,474 1,237 1,298 1,082 1,000 1,082 1,298 1,082 1,136 3,090 6,000 5,373 6,447 6,956 7,304 2,704 5,500 5,024 6,028 6,569 6,898 5,408 6,500 6,140 7,368 6,956 7,304 4,636 6,200 5,410 6,492 6,183 6, ,318-2,303 2, ,932-1,932 2, ,318 4,600 4,605 5,526 4,637 4,869 1,932 4,200 3,864 4,637 3,864 4, ,593 12, ,820 11,361 1,545 2,500 2,303 2,763 2,319 2,435 1,159 2,200 1,932 2,319 1,932 2, , ,140 1,200 1, , ,140 1,200 1, ,000 1,200 2,000 2, ,000 1,200 2,000 2, ,200 1, ,000 1, ,200 1, ,000 1, ,200 1, ,000 1, ,200 1, ,000 1,000 Depends on extent of damage and on applicable local vendor rates.

5 Annexure 2 Accident Labour Rate (per Hour) Workshop Type City Category ASW on-asw C C C