Component Coverage* A/C Presidential Plan. A/C Executive Plan $ $278

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1 Honest Abe Plumbing, Heating, and Cooling is pleased to offer you our exclusive maintenance agreements. Our Executive and Presidential plans not only offer our thorough annual inspection, and priority Next Day service, it includes our legendary customer service and attention to detail that customers have come to expect. We service gas furnaces and boilers, AC systems and heat pumps offering two tiers of coverage. The Executive Plan is designed for our customers with equipment ranging in the age of two to eight years. This plan includes our extensive inspection every year, to ensure optimal performance, efficiency, and reliability. Our priority Next Day service ensures you ll never have to wait two weeks for a visit! During our inspection, our certified technicians will go over common points of failure, and prevent loss of service when possible, until your next annual check up. We will gladly change any air filters or humidifier water panels when provided by the customer, and continue with our diagnosis (which varies upon type of equipment.) During this visit, customers will have the opportunity to express any of their concerns and the technician will explain any repairs that would possibly enrich the systems longevity. In the event that there is unexpected service needed in the year of agreement, Executive plan customers will be exempt from any diagnostic fees, and will receive 15% off repairs. The Presidential Plan is for the customer who enjoys the peace of mind knowing that whatever happens, Honest Abe will be there to take care of it. In addition to all the perks of the Executive plan, it includes additional protection on replacement parts. This comprehensive plan removes material and labor cost for our customers, and ensures coverage for parts that are of recurring failure to most equipment. For the majority of customers, a single repair during a heating or cooling season will pay for the price of the Presidential plan.

2 A/C Executive Plan This plan includes one annual check up to increase your systems longevity and performance. You will also receive priority service and a 15% repair discount for the year. $ Lubricate all moving parts, such as blower motor and condenser fan (If applicable.) Check refrigerant levels and pressures. Check temperature drop between return and supply air. Flush condensate drain line and make sure pan is clear of debris. Change customer supplied air filters. Check blower motor (and belt if applicable.) Check blower Speed. Inspect all controls for proper operation. Check voltage and amperage of all motors. Check for worn bearings in all motors. Inspect contacts on compressor contactors. Inspect start and run capacitors and check MFD ratings. Tighten and inspect all wires and connections. Inspect and calibrate thermostat. Inform customer of equipment condition, and recommend repairs. A/C Presidential Plan This is the upgraded plan that includes all the benefits of the Executive plan, with an additional comprehensive parts and labor coverage. $278 Component Coverage* Blower wheel Contactors Condensate line (20ft. max) Condensation pump (existing) Condenser fan motor Condenser fan blade Crankcase heater Blower motor Control board Defrost board Defrost sensor High and low pressure controls Motor starter/protector Relays Refrigerant (up to 5lbs. per year) Reversing valve solenoid Start and run capacitors Thermostat (standard) Transformer All wiring in condenser *Exclusions apply. Please read Terms and Conditions for full list. Parts not covered are offered to the customer at a 15% reduced rate*

3 Gas Furnace Executive Plan This plan includes one annual check up to increase your systems longevity and performance. You will also receive priority service and a 15% repair discount. $148 Inspect and adjust burner. Check Thermostat calibration and operation. Lubricate all motors and bearings (If necessary.) Clean and inspect pilot assembly and thermocouple or flame sensing rod. Inspect and adjust controls necessary for safety and operation. Inspect flue pipe integrity. Inspect gas piping and valve operation. Check blower and draft motor and current draws/ Inspect belts. Inspect and tighten all wiring and connections. Check MFD rating on capacitors. Inspect duct connections. Test for Carbon Monoxide. Inform customer of equipment condition, and recommend repairs. Gas Furnace Presidential Plan This is the upgraded plan that includes all the benefits of the Executive plan, with an additional comprehensive parts and labor coverage. $232 Component Coverage* Electronic Ignition Control Emergency switch Fuses High Limit or rollout switch Fan limit control Thermostat (standard) Blower Bearings Blower Motor Blower Belt Blower Pulley Blower Wheel Gas control valve Flame Sensor Flue Pipe ( 10 ft. maximum) Hot surface Ignitor Low voltage Transformer Pressure Switch Sensors *Exclusions apply. Please read Terms and Conditions for full list. Parts not covered are offered to the customer at a 15% reduced rate*

4 Heat Pump Executive Plan This plan includes one annual check up to increase your systems longevity and performance. You will also receive priority service and a 15% repair discount for the year. $168 Lubricate all moving parts, such as blower motor and condenser fan ( If necessary) Check refrigerant levels and pressures Check temperature drop between return and supply air. Flush condensate drain line and make sure pan is clear of debris. Clean condenser coil (If necessary) Check Blower motor (and belt if necessary) Check Blower Speed Inspect all controls for proper operation Check voltage and amperage of all motors Check for worn bearings in all motors Inspect contacts on compressor contactors Inspect start and run capacitors and check MFD ratings Tighten and inspect all wires and connections Inspect and calibrate thermostat Inform customer of equipment condition, and recommend repairs. Heat Pump Presidential Plan This is the upgraded plan that includes all the benefits of the Executive plan, with an additional comprehensive parts and labor coverage. $336 Component Coverage* Blower Wheel Contactors Condensate Line (20ft. max) Condensation pump (existing) Condenser fan motor Crankcase heater Blower Motor Control board High and low pressure controls Motor protector Relays Refrigerant (up to 5lbs. per year) Reversing valve solenoid Start and Run capacitors Thermostat (standard) Transformer All wiring in equipment Defrost board and sensor Electrical heaters *Exclusions apply. Please read Terms and Conditions for full list. Parts not covered are offered to the customer at a 15% reduced rate*

5 Gas Boiler Executive Plan Gas Boiler Presidential Plan This plan includes one annual check up to increase your systems longevity and performance. You will also receive priority service and a 15% repair discount for the year. $178 Inspect and adjust burner. Check Thermostat calibration and operation. Lubricate all motors and bearings (If necessary.) Clean and inspect pilot assembly and thermocouple or flame sensing rod. Inspect and adjust controls necessary for safety and operation. Inspect flue pipe integrity. Inspect gas piping and valve operation. Check circulator and verify water piping is not air bound. Inspect and tighten all wiring and connections. Bleed all high vents if customer makes accessible. Clean chimney base and heat exchanger. Skim boiler. Test for Carbon Monoxide. This is the upgraded plan that includes all the benefits of the Executive plan, with an additional comprehensive parts and labor coverage. $268 Component Coverage* Backflow preventer Pressure reducing valve Ignition control Pilot assembly thermocouple Gas control valve Float vent Flow check Boiler drain Air scoop Compression tank Diaphragm tank Piping up to 5 feet Mixing valve Pressuretrol Sight glass Inducer motor Aqua stat Immersion well Flue pipe Flue damper Pressure relief valve Boiler gauge Circulator relay Thermostat (standard) *Exclusions apply. Please read Terms and Conditions for full list. Parts not covered are offered to the customer at a 15% reduced rate*

6 Executive Plan (One yearly check up, priority next day service, 15% discount on repairs) Gas Furnace. $148 QTY Air Conditioning $158 QTY Heat Pump $168 QTY Gas Boiler.. $178 QTY Presidential Plan (All benefits of Executive plan, plus comprehensive parts/labor coverage) Gas Furnace $232 QTY Air Conditioning.. $278 QTY Heat pump... $336 QTY Gas Boiler. $268 QTY TOTAL COST SINGLE PAYMENT MONTHLY After initial plan is purchased, each additional plan is 15% off listed price. Customer Name Address Phone Today s date (plan Inception) Signature ********** By signing this customer has read and acknowledged terms and conditions ********** Customer understands that entering card information below will enroll them in plan(s) of choice to be billed in one payment or billed monthly. Plans auto renew for convenience (with valid CC on file.) Visa/Master Card/ American Express/ Discover Name on Card Card Number Expiration CVV#

7 Maintenance Plans Terms & Conditions These terms and conditions cover maintenance agreements (known as Executive and Presidential plans) offered through Honest Abe Plumbing, Heating and Cooling (hereafter, the Company ) All AC, Furnace, Heat Pump and Boiler checkups are to be performed during regular business hours Monday through Friday, 8 AM to 4 PM. Plans listed are for residential systems. For Next Day Service, customers must call during regular business hours and schedule for the next business day. Any calls made after hours may not be scheduled until the following day. Any calls made on days the business is closed (weekends or holidays), may not qualify for next day service and will be scheduled as soon as the business re-opens. All maintenance plans exclude hot water tanks, tank-less water systems, domestic hot water coils, geothermal systems and commercial units (Commercial plans are available, pricing varies with condition of existing equipment, tonnage and type of system.) Scheduling these checkups is the responsibility of the customer, Company is not accountable for missed appointments, or customer unavailability. Checkups have no monetary value. Maintenance plans auto renew from year to year (as long as a current credit card is on file.) Renewal pricing is subject to change from year to year, based on equipment condition and age. Customers cannot be locked in at a specific price point; no Grandfather Policy exists for yearly maintenance plans. Plans can be cancelled for a full refund any time before the first visit of the year has occurred. If customer wishes to cancel after the first checkup, customer will receive a prorated amount of the yearly plan cost; this amount will vary depending on what work/repairs have already been made. If customer moves to a new residence during the plan term, the plan does not move with them to the new residence, it will however still be usable to the new homeowner at the same location for the remainder of plan term. If customer replaces a unit under a maintenance agreement with a new one, customer would require a service plan for the new equipment (unless the installation was with the Company.) Plans are only offered on operational equipment. Presidential plan required equipment inspection. Company may refuse to cover equipment under any of the maintenance plans if we deem circumstances to be unfavorable to either party due to equipment condition and/or age. Company may cancel the maintenance agreement with the customer at any time. If this should occur, the customer will receive a prorated amount of the yearly plan cost; this amount will vary depending on what work/repairs have already been made. Customer understands that Company is not an insurer, and this is not an insurance policy. Customer understands that even with frequent preventative maintenance, parts or systems can fail or break

8 without warning, and maintenance cannot in all cases prevent this. This maintenance plan does not imply protection against all failures or breakdowns. Any shipping charges incurred for faster than normal supplier delivery is not covered by the plans, and customer will be responsible for these charges. Company is not responsible for situations beyond our control; shipping delays, unavailable parts, customer unavailability, unsafe working conditions, weather delays, failure to service, labor difficulties, and other circumstances beyond our ability to predict. Company is not responsible for any damages, direct or indirect, or losses, injury, illness or equipment damage due to the above listed circumstances. Company is not responsible for parts and services that the customer has had other parties provide (any individual or contractor other than employees of Honest Abe Plumbing, Heating and Cooling.) If it is obvious that the systems covered under the plans have been modified, altered, repaired or serviced by persons other than Company employees, further plan coverage is voided. The maintenance plans do not cover parts or labor for system neglect, acts of nature, vandalism, theft, or intentional damage. The plans do not cover; pre-existing conditions, equipment failure or damage from flooding, fire, storms, and electrical surges, freezing, other equipment malfunctioning and damaging the HVAC systems, or circumstances that may affect normal equipment operation. Company is not required to perform plan services if customer has not provided a safe working environment. Asbestos or other health hazards, dangerous or unsanitary environments (poisonous plants or animals in the vicinity) need to be eliminated before we can return to do work. Equipment needs to be reasonably accessible. Residential equipment needing more than a 32 (foot) ladder to access is not covered (Unless customer can provide SAFE means to access equipment). Customer understands that an outstanding balance for work performed has to be paid within 10 business days. Maintenance agreements can no longer be honored until customer has a zero balance. Customer understands that repairs/components not covered under the maintenance plan are an additional charge. Customer understands that the 15% discount mentioned in the plan, is for repairs/components specified in the plan, and does not apply to new system installations. Maintenance plan coverage only extends to the specific equipment it was purchased for. This would exclude any secondary support infrastructure necessary for operation, such as electrical, plumbing, ductwork, and utility. Customer understands maintenance plans have exclusions to the parts that are covered. Variable speed motors, high efficiency units, combustion chambers, heat exchangers, zone valve bodies, expansion tanks, power vents, circulator pumps, mixing valves, compressors, indoor or outdoor coils, induced draft motors, reversing valves. All mentioned parts receive a 15% discounted rate. All halide or dye tests are an additional service that are offered at 15% discounted rate.