MONTHLY PERFORMANCE DASHBOARD

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1 AUSTIN ENERGY MONTHLY PERFORMANCE DASHBOARD A report highlighting key Austin Energy metrics FINANCIAL HEALTH Standard and Poor s Bond Rating Austin Energy Rating AA AA Budget Based Revenues and Expenses Fiscal Year to e 1 Power Supply Revenue Operating Revenue Power Supply Expense Operating Expense $1 $1 $4 $ Millions 4 $39 $33 $39 2 $29 $29 $244 $244 $24 $24 ACTUAL BUDGET PRIOR YEAR Actual Minimum Prior Year Days Cash on Hand 214 > 1 19 Debt Service Coverage 3.1 > Debt to Capital Ratio 43.% <.% 43.% (In Millions) Actual Minimum Prior Year Working Capital $3 $131 $3 Contingency Reserve $9 $9 $9 Power Supply Stabilization $9 $12 $9 Capital Reserve $43 $1 $12 TOTAL $1 $41 $ s and Goals are continuous unless otherwise noted.

2 CUSTOMER COLLABORATION City of Austin Utility Contact Center and 311 CUSTOMER INTERACTIONS 311 Utility Contact Center 2, Number of Interactions 1, 1, 243,139 2,299 2,49 19,341 19,341 21,32 24,3 222,14 22, 229,1 213,93 23,193, 21 Sep SERVICE LEVEL The service level target for the Utility Contact Center is 9 percent of all calls answered in 9 seconds. The service level target for the 311 is 9 percent of all calls answered in 3 seconds. Month 21 Sep Utility Contact Center (%) (%) Active Accounts Receivable GREATER THAN 3 DAYS AS PERCENT OF MONTHLY BILLED REVENUE 2 Including PA % % 1 Percent 1 21 Sep 21 Sep

3 ENVIRONMENT Renewables RENEWABLE ENERGY LOAD OFFSET Fiscal Year to SOLAR.% BIOMASS 1.4% Percent MW WIND 32.4% PERCENT OF CARBON BY FISCAL YEAR % % 211 Local Solar Percent of Load (MWh) % Carbon Free % Carbon Based 3% 4% % % 213 NON RENEWABLES.2% 4% % 214 Austin Energy s approved Resource Generation and Climate Protection Plan sets targets and benchmarks for the utility, including offsetting percent of its customer load with renewable energy by 22 and achieving 2 MW of local solar by 22. The City of Austin plans to have net-zero greenhouse gas emissions by 2, and Austin Energy plays a role in that by balancing generation resources. 49% 1% 21 4% 4% 21 % 4% 21 MW ADDITIONS OF LOCAL SOLAR CUMULATIVE BY MONTH Energy Efficiency and Demand Response Sep FY CUMULATIVE MW SAVINGS THROUGH CUSTOMER ENERGY SOLUTIONS PROGRAMS MW Sep

4 EMPLOYEE ENGAGEMENT Listening to the Workforce Survey OVERALL SATISFACTION Austin Energy % % This chart will be updated with yearly results. Gallup Survey EMPLOYEE ENGAGEMENT Austin Energy This chart will be updated semiannually. Safety Incidents FY to Previous FY through 21 Industry Comparison Recordable Incident Rate* Lost Time Incident Rate*.9.3. *per 1 employees Austin Energy Hiring Total Hires External: 12 Internal: External Hires Internal Hires Sep *Each internal hire results in a subsequent vacancy. Vacancies AVERAGE VACANCIES AND DAYS VACANT PER MONTH Vacancy Rate per Month (%) Average Days Vacant TOTAL VACANCIES AS OF : 139 HARD TO FILL POSITIONS 2 REGULAR POSITIONS 119

5 BUSINESS EXCELLENCE Availability Generation Source The Competitive ket POWER SUPPLY ADJUSTMENT COST COMPONENTS Twelve Months ending Monthly Availability (%) Seasonal Availability (-Sep) (%) ker Steam Units Sand Hill Combined Cycle Fayette. 9. South Texas Project Start Success (%) Monthly (%) Simple Cycle Start Success This chart reflects costs/revenues that flow through to the Power Supply Adjustment. Difference between Load Zone and Power Supply Costs: $-1 Million Cost 4 $ $32 2 $ Millions ($12) $13 ($23) ($9) - -1 Revenue-1 Load Zone Owned Assets Contracted Assets GreenChoice and Value of Solar Bilateral and Hedging Net Power Supply Capital Improvement Budget Fiscal Year to BUDGET SPEND PLAN (In Millions) 2 $1 PERCENT OF SPEND PLAN MET 4.% 1 $12 Budget Spend Plan Budget Spend Plan Balance

6 GRID MODERNIZATION Reliability Performance AVERAGE FREQUENCY OF OUTAGES (SAIFI)* AVERAGE DURATION OF OUTAGES (SAIDI)* Minutes Frequency Average Duration FY 21 Frequency FY 21 Frequency FY to be below FY 21 NOV DEC JAN JUN JUL AUG SEP Average Duration FY FY OCT NOV DEC JAN to be below * calculation changed to align with reporting metrics 4 FY 21 NOV DEC JAN DEC JAN Advanced Metering Infrastructure As of NUMBER OF COMMERCIAL AND RESIDENTIAL METERS BY TYPE Simple 41,942 Advanced 2,2 % JUN JUL AUG SEP FY OCT NOV NETWORK MODERNIZATION USC (old) 4, 1% Advanced 19,4 4% Storage As of Battery Installed Battery Planned Battery Goal Thermal used Thermal Goal * 22 Goals 1.9 MW TOTAL METERS 3.19 MW 49,334 1 MW* 9.1 MW Simple 222,2 1.9 MW MW* Automation FEEDERS WITH CONSERVATION VOLTAGE REDUCTION Current Current (uary 22) FEEDERS WITH FAULT LOCATION, ISOLATION AND SERVICE RESTORATION (Phase 1) Command Center (new) 44,4 99% (Met ) Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.