VOTRAN & the Volusia TPO Transit Development Plan (FY2012 FY2021) & Transportation Disadvantaged Service Plan ( )

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1 VOTRAN & the Volusia TPO Transit Development Plan (FY2012 FY2021) & Transportation Disadvantaged Service Plan ( ) Review Committee Meeting #2 May 12, 2011

2 VOTRAN Trends % Change ( ) *Percentage changes were calculated using National Transit Database data. General Performance Indicators Strengths Passenger trips: (+)6.0% Neutral Passenger fare revenue: (+)4.3% Revenue miles: (-)3.9% Challenges Total operating expense per capita (2004 $): (+)6.7% *2005, 2006, 2007, 2008, and 2009 operating expenses were deflated to 2004 dollars to show the actual percentage change.

3 VOTRAN Trends % Change ( ) *Percentage changes were calculated using National Transit Database data. Service Supply, Consumption, and Quality Strengths Passenger trips per capita: (+)6.0% Passenger trips per revenue mile: (+)9.7% Passenger trips per revenue hour: (+)8.4%

4 VOTRAN Trends % Change ( ) *Percentage changes were calculated using National Transit Database data. Cost Efficiency, Operating Ratios, and Fares Neutral Revenue miles per vehicle mile: (-)2.1% Operating expense per passenger trip (2004 $): (+)0.6% Average fare: (-)2.9% Challenges Operating expense per revenue mile (2004 $): (+)11.0% Operating expense per capita (2004 $): (+)6.7% Farebox recovery: (-)16.7% *2005, 2006, 2007, 2008, and 2009 operating expenses were deflated to 2004 dollars to show the actual percentage change.

5 VOTRAN Peers (FY 2009) Peer Selection Indicators Revenue miles Total operating expense Vehicle operated in maximum service Service area population

6 VOTRAN Peers (FY 2009) Capital Area Transit System (CATS) Sarasota County Area Transit (SCAT) Chatham Area Transit Authority (CAT) Lee County Transit (LeeTran) Charleston Area Regional Transportation Authority (CARTA) Pasco County Public Transportation (PCPT)

7 VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. General Performance Indicators Strengths % indicates Votran s deviation from the peer group average Operating expense: (-)4.66% Passenger trips: (+)4.43% Neutral Revenue miles (+) 0.28% Vehicles operated in maximum service: (+)0.94% Passenger fare revenues (-) 1.17% Challenges Service area population density (-)82.43%

8 VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. Service Supply, Consumption, and Quality Strengths % indicates Votran s deviation from the peer group average Passenger trips per revenue mile: (+)5.43% Challenges Vehicle miles per capita: (-)14.28%

9 VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. Cost Efficiency and Operating Ratio Strengths % indicates Votran s deviation from the peer group average Farebox recovery: (+)4.87% Operating expense per passenger trip: (-)11.09% Operating expense per revenue mile: (-)3.60% Operating expense per service area capita: (-)20.93% Challenges Average fare: (-)3.35%

10 Public Involvement Review committee On-board survey Stakeholder interviews Public workshops Discussion group workshops

11 On-Board Survey *4,752 on-board surveys were completed Q1. Where are you coming from now? Work 19.02% Medical 2.43% Social/Personal 6.35% School 2.71% College 2.80% Recreation 2.78% Shopping/Errands 10.62% Home 47.39% Other 5.91% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 87% of respondents walked to the bus stop for the one-way trip

12 # of Responses On-Board Survey *4,752 on-board surveys were completed Q3. Number of blocks walked or biked? 1, Walked Bicycled # of Blocks Traveled to Bus Stop The majority of respondents who walked traveled 1 to 2 blocks

13 On-Board Survey *4,752 on-board surveys were completed Q5. Where are you going to now? Work 25.87% Medical 3.03% Social/Personal 8.67% School 3.05% College 3.78% Recreation 4.71% Shopping/Errands 15.38% Home 27.44% Other 8.07% 0% 5% 10% 15% 20% 25% 30% 77% of respondents will walk to their final destination

14 # of Responses On-Board Survey *4,752 on-board surveys were completed Q7. Number of blocks walked or biked? 1, Walked Bicycled # of Blocks Traveled from Bus Stop The majority of respondents will walk 1 to 2 blocks to their final destination

15 On-Board Survey *4,752 on-board surveys were completed Q8. How would you make this trip if not by bus? Drive 7.03% Taxi 8.44% Walk 24.94% Wouldn't make trip 23.72% Bicycle 9.52% VOTRAN Gold Service 2.23% Ride with someone who does not live with you 13.71% Ride with someone who does live with you 7.50% Other 2.90% 0% 5% 10% 15% 20% 25% 30% 25% of respondents would walk & 24% would not make the trip

16 On-Board Survey *4,752 on-board surveys were completed 38% of respondents are long-time VOTRAN users (more than 4 years) 65% of respondents use VOTRAN 5-7 days per week 81% of respondents do not have access to a vehicle 72% of respondents are permanent residents of Volusia County

17 On-Board Survey *4,752 on-board surveys were completed Overall satisfaction with VOTRAN 4.10 How easy it is to transfer between buses 4.01 Your ability to get where you want to go using the bus 3.98 Safety/Security at the bus stop 3.86 Time of day the earliest buses run on weekdays 3.80 The number of times you have to transfer 3.64 Frequency of service 3.50 Time of day the latest buses fun on weekdays 3.20 Availability of Sunday service Overall satisfaction with VOTRAN service was rated an average of 4.10

18 Age Gender Ethnicity Income On-Board Survey Under $10k $10k-$19k $20k-$29k 24.84% 17.72% 43.22% $30k-$39k 7.58% Average rider profile Age: Female White Earning under $10,000 There is little difference between the responses in the age and gender categories 1.40% $40k-$49k $50k + White Black Hispanic Asian Other Male Female 15 or under % 3.29% 29.28% 7.95% 0.82% 3.32% 1.75% 22.89% 18.55% 17.75% 20.48% 13.20% 3.98% 49.59% 50.41% 58.62% % 10% 20% 30% 40% 50% 60% 70

19 On-Board Survey *4,752 on-board surveys were completed Top 3 things liked most about riding the bus Convenience Nothing Air conditioning Top 3 things liked least about riding the bus Nothing Waiting No Sunday service

20 On-Board Survey *4,752 on-board surveys were completed Q24. What is the most important reason you ride the bus? I do not have a driver's license 27.16% Car is not available all the time 23.74% Parking is too expnesive/difficult 0.86% I do not drive 19.96% VOTRAN is more convenient 9.03% VOTRAN fits my budget better 11.19% VOTRAN is safer/less stressful 2.27% Other 5.79% 0% 5% 10% 15% 20% 25% 30% Top responses included not having a driver s license, not driving, and car not available

21 On-Board Survey *4,752 on-board surveys were completed 84% of respondents do not find it difficult to use VOTRAN Yes 15.95% The majority of respondents prefer to receive VOTRAN information on the bus schedules or in the bus No 84.05%

22 Stakeholder Interviews - East Joshua Wagner Mayor Barringer Pamela Brangaccio Mayor Locke III Mayor Jennings Joyce Shanahan Ric Goss County Council City of New Smyrna Beach City of New Smyrna Beach City of South Daytona City of Daytona Beach Shores City of Ormond Beach City of Ormond Beach

23 Stakeholder Interviews - East Improve frequencies and fewer transfers Later evening service is needed Perception that the bus is for the transit dependent Connections to SunRail are needed VOTRAN does an effective job with the resources available Additional flex routes should be explored

24 Stakeholder Interviews - East Current fares are reasonable Good route system on the east side Identifying a dedicated funding source is critical Implement more trolleys to appeal to visitors and other choice riders Need to get more VOTRAN information out to the community

25 Stakeholder Interviews - West Andy Kelly Patricia Northey Dan Parrott Ron Paradise Mayor Strickland Jamie Croteau Alison Stettner County Council County Council City of DeBary City of Deltona Orange City Orange City Orange City

26 Stakeholder Interviews - West Need for multimodal center along I-4 Connections are needed to make SunRail convenient enough to avoid the car Routes and frequencies are not convenient VOTRAN is doing an effective job with the resources available Perception that the bus is for the transit dependent

27 Stakeholder Interviews - West Need west to east side weekend service Population is shifting to the west Additional flex routes should be explored Trash cans and shelters are needed at the bus stops The homeless are in need of transit service Land use and transit need to be linked with incentives for TOD development

28 Stakeholder Interviews At-Large Frank Bruno Joyce Cusack David Byron Jon Cheney George Recktenwald Jerry Britton Melissa Booker Volusia County County Council Volusia County Volusia County Volusia County Volusia County Volusia County

29 Stakeholder Interviews At-Large Perception that the bus is for the transit dependent No additional service is needed at this time Improve frequencies Trolley is needed from the Ocean Center to ISB The current fare seems low Smaller buses should be explored More direct route from Daytona to DeLand is needed

Stakeholder Interviews At-Large Dedicated funding is critical There is no money for road maintenance over the next 3-5 years Free parking is a deterrent More marketing is

30 Stakeholder Interviews At-Large Dedicated funding is critical There is no money for road maintenance over the next 3-5 years Free parking is a deterrent More marketing is needed Land uses to promote transit should be identified earlier Trails connecting SunRail and VOTRAN should be explored A circulator connecting the colleges and the airport is needed

31 Public Workshops Breakout group activity results: Pursue public-private partnerships for trolley service Implement ITS to assist disabled transit users Coordinate employer vanpools Use JARC and New Freedom to increase fixed-route service and make infrastructure ADA compliant

32 Public Workshops Gaps and Overlaps exercise results: Improve frequencies throughout the County Provide connections with Amtrak station in DeLand Better shelter designs Need a route from Deltona to DeLand Need a cross county route Review TD trip policy Need later evening service

33 Public Workshops Gaps and Overlaps exercise results: Need a route from DeLand to Daytona airport Need connections to the SunRail Need later evening service on the west side of the county Need more infrastructure Need better automated information for customers Establish park-and-ride lots Need bike paths and trails

34 Public Workshops Gaps and Overlaps exercise results: Transit should be linked better to economic development Evaluate paratransit fare structure Evaluate ADA and TD usage rules Need a route on Clyde Morris in Ormond Beach The trolley should serve the transfer center Need to review fixed-route and trolley overlaps

35 What s Next? Discussion Groups June 2011 Review Committee Meeting #3 June 2011 Review Committee Meeting #4 July 2011

Associates, Inc. jrey@tindaleoliver.com (813) 224-8862, Ext.

36 Questions? Joel Rey, P.E., AICP Director of Transit Services Tindale-Oliver & Associates, Inc. (813) , Ext. 226 LaChant Barnett Project Manager Tindale-Oliver & Associates, Inc. (407)

A Transit Plan for the Future. Draft Network Plan

A Transit Plan for the Future. Draft Network Plan A Transit Plan for the Future Draft Network Plan Project Overview and Status Completed Market Analysis and Service Evaluation. Developed Plan Framework and Guiding Principles. Developed a draft Five Year