China Region V2500 Update

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Alaina Kennedy
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1 China Region V2500 Update CAAC Conference July 2013 WARNING -- This document contains technical data the export of which is or may be restricted by the Export Administration Act and the Export Administration Regulations (EAR), 15 C.F.R. parts Diversion contrary to U.S. law is prohibited. The export, re-export, transfer or re-transfer of this technical data to any other company, entity, person, or destination, or for any use or purpose other than that for which the technical data was originally provided by IAE, is prohibited without prior written approval from IAE and authorization under applicable export control laws. This document is subject to the EAR ECCN 9E991 Retransfer for military end-use prohibited. This document contains material which is proprietary to IAE International Aero Engines AG and is delivered on the express that it is not to be used, disclosed or reproduced in whole or in part for any condition purpose without IAE s express written permission.

2 Agenda IAE 30 th Anniversary Integration Update Fleet Reliability Customer Satisfaction

IAE & the V2500 Engine IAE Established 30 years in 2013 3 rd Largest Engine Program

hours More than 190 Operators & Lessors in 70 countries More than 2,200 aircraft in

3 IAE & the V2500 Engine IAE Established 30 years in rd Largest Engine Program in Production today More than 5,400 engines delivered More than 110 million flying hours More than 190 Operators & Lessors in 70 countries More than 2,200 aircraft in service More than 900 firm aircraft on order backlog Today, >$6b Revenue, Double digit growth

4 V2500 Established & Still Growing Deliveries ,000th Engine Delivered 1Q ,000th SelectOne TM Delivered Projected 8,000 by 2020 Production 460 engines in engines in 2013 Remaining Opportunities ~700 V2500s for A320 family 260+ V2500s for KC V2500 Engine Deliveries Year Embraer KC-390 Multi-role tanker/transport aircraft

5 V2500 Fleet Demographics 2,280 Aircraft In-Service 2,080 aircraft V2500-A5/S1 A319/A320/A aircraft V2500-D5 MD90 93 aircraft V2500-A1 A320 >5,400 engines produced to date 190 customers in 70 countries 140 airline operators 50 lessors, charters, & corporate 48% of current fleet managed by lessors ~1,900 engines backlog Note: As of December 2012

6 IAE / P&W Integration

7 IAE / P&W INTEGRATION Where we ended in Prague. Integrate Sales & Support Organizations Single face to customers Identify and adopt best practices Process and systems Co-locate

8 IAE PARTNERS AFTER RESTRUCTURE June 29, 2012 Strategic Supplier HPC Engine Assembly & Test +15% Program Partner to PWAEI Externals & Controls

P&W / IAE CUSTOMER BUSINESS TEAM One face to the customer,

cross-functional team Sales, Marketing, Customer Support,

Responsible for all aircraft/engine campaign and support

9 P&W / IAE CUSTOMER BUSINESS TEAM One face to the customer, worldwide PurePower PW1000G PW4000 Advantage70 V2500 GP7000 One cross-functional team Sales, Marketing, Customer Support, Contracts, Finance, Legal Representing both P&W and IAE Responsible for all aircraft/engine campaign and support activities Airbus A320, A320neo and Irkut MC21 Bombardier CSeries, Mitsubishi MRJ and Airbus A330

10 CUSTOMER SUPPORT TRANSITION STATUS Field Representative transition complete Customer Fleet Director (CFD) transition on-plan 24 HR AOG support PW Global l Operations Center >150 calls since Oct. 1; very positive feedback 1 st V2500 training held at P&W Customer Training Center Mary Ellen Jones named VP Americas Sales and Customer Support Ken Rawolle named Head of Technical Services Technical Service Milestones 7 engineers hired; ~ 65% complete to plan Whole engine troubleshooting responsibility transferred Airframer / FAA interface transferred Oil system focal transferred IAE / P&W Customer Business organization rolled-out Sales, Marketing, Customer Support P&W Global Operations Center10

Hartford Sales Customer Support Tech Services Engineering V2500

11 IAE HEADQUARTERS EAST HARTFORD May 30 th on-site IAE contained in one building 1 st and 2 nd floors Co-location Glastonbury East Hartford Sales Customer Support Tech Services Engineering V2500 Programs Walking distance to: Global Operations Center PW1100G Program Office

12 V2500 TECH SERVICES OVERVIEW - TRANSITION Overview: All DW Tech Service functions will be transferred to CT during a 12 month transition Tech Services Transition completed June 2013 V2500 AOG system transferred to P&W Global Operations Center Oct 1, 2012 Accessories Q Troubleshooting, Oil System, Externals Q

13 V2500 Fleet Reliability

14 Typical V2527A5 Expected Time on Wing 14 ted Engine Re emovals ( 40 Engines ) Expec B50 (MTBR) Hours Expected Engine Time on Wing ( hours )

15 V2500 Fleet Overview A320 V2500-A1 A319/A320/A321 V2500-A5 MD-90 V2500-D5 Total Hours 15,551,732 97,162,015 7,175,603 Total Cycles 8,092,128 50,443,101 5,420,399 High Time Engine Hours 66,487 64,398 43,204 High Time Engine Cycles 34,660 38,345 34,841 Monthly hours 18,000 1,100,000 28,000 Engines Delivered 361 4, Operators Basic Engine IFSD Rate Basic ABTO Rate Basic SVR Basic Engine D&C Rate Basic UER Rate Fleet Statistics as of April 2013 Presentation will compare V2500 A5 Fleet data to that of the A5 in the China Region

16 0.025 A5 IFSD Rate - 12 MMA (thru end Apr 13) Minute ETOPS Basic Engine Total Engine China Total 0 Goal M J J A S O N D J F M A M J J A S O N D J F M A

17 A5 ABTO Rate - 12 MMA (thru end Apr 13) China Total Total Engine Basic Engine Goal M J J A S O N D J F M A M J J A S O N D J F M A

18 A5 ATB/DIV Rate - 12 MMA (thru end Apr 13) China Total Total Engine Basic Engine Goal M J J A S O N D J F M A M J J A S O N D J F M A

19 A5 UER Rate - 12 MMA (thru end Apr 13) China Total UER Total UER Basic Goal M J J A S O N D J F M A M J J A S O N D J F M A

20 A5 Shop Visit Rate - 12 MMA (thru end Apr 13) China Total 0.08 Total Engine 0.04 Basic Engine 0 M J J A S O N D J F M A M J J A S O N D J F M A

21 A5 D&C Rate - 12 MMA (thru end Apr 13) China Total Total Engine Basic Engine Goal M J J A S O N D J F M A M J J A S O N D J F M A

22 A5 Top driver rankings No. Hits No. Hits No. Hits No. Hits No. Hits No. Hits IMPACT ITEM Dec 09 Dec 10 Dec 11 Jun 12 Dec 12 Mar 13 IMPACT FIX/STATUS Oil general - walkaround checks D&C Maint. practises(mostly No Fault Found) Oil leaks(incl Tank & Deoiler C/S) D&C Replace seal Cabin odor ATB, D&C234 Under investigation MCD catch D&C Repair as required Gearbox (incl AGB leaks) D&C Repair module VSVA faults ABTO, ATB, D&C SB (end stop) & SB (screens) VSV mechanism stiction ABTO, D&C Lubricate per AMM procedure A5 VSV interaction messages D&C 211 Larger VSVA Q2 14 VSV system ABTO Maintenance practises Comp Vane message ABTO SB SCN 21 Overspeed Protection Faults D&C SB SCN FMU faults D&C SB (cover) & SB (coil) EGT indication faults D&C Revised EGT Probe/Harness/Jct Box Q2 13 EEC messages D&C Maint./TSM update (mostly No Fault Found) A5 Fan Attrition Liner damage D&C Repair per AMM Startert D&C Servicing i + New mag seal/steel l sleeves Q213 FDRV faults D&C Reviewing with IHI Ignition system faults D&C SB (plug) & SB (lead) Starter Valve D&C Refurbish valve & SB (backshell) D5 ENG SYS FAIL messages D&C Training/Maintenance practises Supported program

23 Impact of Modifications available/planned on Total rates ABTO D&C OSPFs 9% D&Cs Oil System 8% D&Cs VSV System - 7% D&Cs, 37% ABTOs EGT System 6% D&Cs EEC 5% D&Cs Starter 4% D&Cs FDRV 3% D&Cs Ignition System 3% D&Cs 37% 44% Improved bottom line through less disruptions

24 Summary Positive impact to bottom line from reduced disruptions Fixes are available/planned to address up to: 44% of Total D&Cs 37% of Total ABTOs Average TOW increasing - reducing Maintenance Cost A5 World class reliability continues to be demonstrated A5 China Region reliability at World Class levels

25 V2500 Customer Satisfaction

26 2012 Customer Satisfaction Summary Overall improvement in satisfaction trend continues Ratings and Scoring Summary Overall Score Stabilizing at 6.00 Increase over last few quarters stabilizing This quarter is based on Field Rep Input Favorability rating dropped to 67% Increase in issues of concern Total Number of comments down from 252 to 203 3Q11 4Q11 1Q12 2Q12 3Q12 4Q Overal Rating Average by Quarters Red comments increased from 7 to 9 Amber comments down from 173 to 142 C 72% C 77% 74% 78% C 73% % C = Customer Input Others = Rep Input 70% FAVORABILITYGOAL 67% Q311 4Q11 1Q12 2Q12 2Q12 3Q12 4Q12

27 Customer Satisfaction Q Regional Summary P roduct R eliability S upport S ervices Q uality M anagement of P roblems K eeping P romises and C ommitments C ommunicatio on O perating Co sts C ommercial P erformance S upplier P erformance Region Average e % Change Decem ber 2012 to S eptem ber Q 2012 Americas % Asia & Middle East % Europe/CIS/Africa % Greater China Region % Average % % Change December 2012 to September % -0.5% 0.2% -0.9% -0.8% -0.6% 0.9% 0.8% 0.0% Regional Issues Drivers Americas- Product Reliability, Management of Problems,. Supplier Performance Asia/Middle East - Europe - China - Product Reliability, Management of Problems, Quality Operating Costs, Product Reliability, Quality Product Reliability, Management of Problems, Quality,

28 China Customer Satisfaction March 2013 All Regions China Region Delta Product Reliability Pi Primary Issue: HPC Support Services drum and LPRR solutions Quality and support Management of Problems Keeping Promises and Commitments Communication Operating Costs Commercial Performance Supplier Performance Average Score (of 7) Percentage (%) 84.52% 82.53% -1.99% Technical solutions for HPC 3-8 drum and new VSV actuator need to be delivered on time. Commercial support is requested for both technical fixes.

29 End

Engine Finance Rountable Managing an engine. Stephane Garson, General Manager Marketing. 1 st May 2008, New York

Engine Finance Rountable Managing an engine Stephane Garson, General Manager Marketing 1 st May 2008, New York Two Strong Aerospace Leaders Behind CFM CFM International is a Joint Company of Snecma & General