Council of Better Business Bureaus 2002 Summary of Complaints Ranked by Number of Complaints Processed per Type of Business

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1 Telephone-Mobile & Cellular Equip/Supplies/Services , , % % % % % Automobile Dealers-Franchised (New & Used Sales) , , % % % % % Credit Card-Offers & Plans , , % % % % % Computers-Internet Services , , % % % % % Computers-Dealers , , % % % % % Telephone Companies , , % % % % % Mail Order & Catalog , , % % % % % Home Furnishing Stores (Exc. Mattress, Window, Floor Cov.) , , % % % % % Credit-Collection Agencies , , % % % % % Television-Cable, Catv & Satellite , , % % % % % Moving / Storage Companies , , % % % % % Auto Repair-Mech. (Except Transmission) , , % % % % % Banks , , % % % % % Automobile Dealers-Used Cars Only , , % % % % % Contractors-General , , % % % % % Internet Shopping Services , , % % % % % Mortgage And Escrow Companies , , % % % % % Telephone Serv Co.-Long Distance , , % % % % % Contractors-Roofing And Guttering , , % % % % % Work-At-Home Offers , , % % % % % Consumer Finance And Loan Companies , , % % % % % Contractors-Home Construction / Remodeling-Other , , % % % % % Electronics-Supplies/Whls & Retail , , % % % % % Contractors-Home Builders , , % % % % % Direct Marketing-Other Than Catalogues , , % % % % % Travel Agencies & Bureaus , , % % % % % Dry Cleaning / Laundry Companies , , % % % % % Insurance-Other , , % % % % % Manufacturers / Products, Other , , % % % % % Business Related Services-Other , , % % % % % Department Stores , , % % % % % Advertising/Marketing Agencies , , % % % % % Contractors-Plumbing , , % % % % % Auto Repair-Transmission , , % % % % % Credit Services-Other , , % % % % % Contractors-Swimming Pool/Service & Supplies , , % % % % % Computers-Software & Services , , % % % % % Infomercials , , % % % % % Auto Parts/Supplies , , % % % % % Satellite / Antenna Sales And Service , , % % % % % Publishers-Directory & Guide , , % % % % % Real Estate-Property Management , , % % % % % Magazine Sales-By Mail , , % % % % % Automobile & Truck Rental / Leasing Companies , , % % % % % Computers-Supls/Parts/Service , , % % % % % Auto Service-Tire / Battery / Accessories Shops , , % % % % % Retail Stores, Other , , % % % % % Mattress & Bedding Stores , , % % % % % Hotels , , % % % % % (c) Council of Better Business Bureaus, Inc

2 Contractors-Air Conditioning/Systems/Repair , , % % % % % Health Clubs , , % % % % % Floor Covering-Carpet & Rug , , % % % % % Telephone Communications Services , , % % % % % Auto Repair Facilities-Other , , % % % % % Insurance-Sold By Agents , , % % % % % Auto Repair-Body / Paint , , % % % % % Appliances-Retail , , % % % % % Telephone Equip & Systems-Serv & Repair , , % % % % % Health And Medical Services, Other , , % % % % % Windows-Installation & Service , , % % % % % Apartments/Communities , , % % % % % Clinics-Dentists / Dental , , % % % % % Publishers-Books & Magazines , , % % % % % Burglar Alarms & Monitoring , , % % % % % Magazine Sales-Direct Door-Door , , % % % % % Ordered Product Sales, Other , , % % % % % Credit-Debt Consolidation Services , , % % % % % Real Estate-Agents & Companies , , % % % % % Jewelry , , % % % % % Auto Extended Service Contract Companies , , % % % % % Vacation Certificate / Voucher Promotions , , % % % % % Financial-Other , , % % % % % Carpet / Upholstery Cleaning , , % % % % % Auto Repair-Brakes/Shocks/Mufflers , , % % % % % Motels , , % % % % % Photographers , , % % % % % Pest Control Services , , % % % % % Contractors-Landscape , % % % % % Restaurant-Full Service , , % % % % % Contractors-Painting , % % % % % Lawn & Garden-Lawn Maintenance , , % % % % % Travel Clubs / Discount Travel Services , , % % % % % Contractors-Siding , , % % % % % Building Materials And Supplies , , % % % % % Mobile/Modular/Manufactured Housing Dealers , , % % % % % Auto Service-Towing , % % % % % Appliances-Household-Major-Serv & Repair , , % % % % % Contractors-Fence , % % % % % Lawn & Garden-Tree Cutting/Trimming , % % % % % Business Opp-Other , % % % % % TV/Phono/VCR Sales & Svc , % % % % % Credit-Counseling & Management Services , , % % % % % Automobile Mfrs & Distr , , % % % % % Airlines , , % % % % % Contractors-Heating & A/C , , % % % % % Contractors-Paving , % % % % % Credit-Repair Services , , % % % % % Auto Service-Oil And Lubrication Centers, Quick Service , % % % % % Health Food / Nutritional Supplement Stores , % % % % % (c) Council of Better Business Bureaus, Inc

3 Clinics/Hospitals , , % % % % % Telephone Solicitations, Other , , % % % % % Office Supplies - Telemarketed , % % % % % Video-Sales & Rentals , % % % % % Shopping Services-Book / Record / Tape / CD Clubs , , % % % 6 0.5% % Electric Cos , , % % % % % Mail & Shipping Services , % % % % % Computers-System Designers & Consultants , % % % % % Real Estate-Rental Companies , % % % % % Opticians & Optical Services , % % % % % Refuse / Trash Removal , % % % % % Loan Brokers , % % % % % Buying Clubs / Group Purchasing Org , % % % % % Motorcycle Sales And Service Companies , % % % % % Home Furnishings-Furniture Designers & Custom Builders , % % % % % Printing / Copying / Typesetting Companies , % % % % % Contractors-Electrical , % % % % % Auto Services-Other , % % % % % Contractors-Heating , % % % % % Wholesalers / Distributors-Other , % % % % % Barber / Beauty Shops , % % % % % Investment Companies And Services, Other , % % % % % Auto Service-Gas & Service Stations , % % % % % Computer & Electronics Services, Other , % % % % % Apparel-General & Accessory Shops , % % % % % Dating And Social Introduction Services , % % % % % Schools-Trade / Vocational % % % % % Rebate Offers % % % % % Florists % % % % % Auto Driveaway/Transport Companies % % % % % Vacuum Cleaner Sales & Service % % % % % Apparel-Bridal Shops % % % % % Attorneys % % % % % Office Supplies-Retail % % % % % Modeling / Talent Agencies % % % % % Contractors-Concrete % % % % % Auctioneers % % % % % Photographic Equip & Supls & Repair % % % % % Landscape Architects/Designers % % % % % Timeshare Campground / Resort Companies % % % % % Electronic-Service & Repair % % % % % Home Inspection Services % % % % % Consultants-Business % % % % % Magazine Sales By Phone % % % % % Water Softening & Conditioning Equip, Serv & Supls % % % % % Credit- Reporting Agencies % % % % % Telemarketing % % % 8 0.9% % Television Home Shopping % % % % % Auto Service-Car Wash & Polish % % % % % Cleaning / Janitorial Services % % % % % (c) Council of Better Business Bureaus, Inc

4 Book Stores & Distributors % % % % % Tax Preparation Services % % % % % Limousine Service % % % % % Advance Fee Loan Brokers % % % 8 1.0% % Contractors-Kitchen / Bathroom Remodeling % % % % % Publishers-Newspapers % % % % % Product Sales Via Newspaper / Magazine % % % 3 0.4% % Appliances-Small-Repairs/Dealers % % % % % Wireless Cable Companies % 4 0.5% % % % Auto Repair-Engines-Rebuild & Exchange % % % % % Contractors-Masonry / Cement / Surface Refinishing % % % % % Resorts-Lodging & Sport % % % % % Hospital & Medical Equip & Supls % % % % % Physicians & Surgeons-M.D./General Practitioners % % % % % Clinics-Diet/Weight Reduction % % % % % Credit Card-Protection Serv % 8 1.1% % % % Discount Department Stores % % % % % Resorts-Vacation Time Share % % % % % Timeshare Campground / Resort Promotions % % % % % Spa, Hot Tub, Sauna Sales And Service % % % % % Music / Record / Cassette/ Compact Disk Retail % % % % % Professional Services, Other % % % % % Entertainment Services (E.G., Dj's, Magicians) % % % % % Telephone Equip & Systems-Dealers % % % % % Contractors-Porch, Patio & Deck % % % % % Real Estate-Other % % % % % Auto Repair-Windshield / Glass Shops % % % % % Pet Stores % % % % % Restaurant-Fast Food % % % % % Recreational Vehicles-Dealers % % % % % Auto Repair-Tire & Retread % % % % % Ticket Sales Companies % % % % % Moving-Relocation Serv % % % % % Auto Service-Auto Sound Systems-Sales/Service % % % % % Fire Alarm Systems & Equipment % % % % % Contractors-Waterproofing % % % % % Handyman, General % % % % % Financial Planning/Management Consultants % % % % % Furniture-Rental % % % % % Telephone-Paging Equip & Serv % % % % % Manufacturers-Commercial Products % 9 1.6% % % % Gas Co % % % % % Wholesalers/Distributors-Commercial Products % % % % % Golf - Equipment&Supplies % % % % % Sporting Goods-General % % % % % Bookkeeping / Accounting Services % % % % % Product Sales Via Telephone % % % 4 0.8% % Employment Services / Temporary Agencies % % % % % Doors-Installation & Service % % % % % Window Accessory / Covering / Drapery Companies % % % % % (c) Council of Better Business Bureaus, Inc

5 Cruise Lines % 6 1.2% % % % Delivery / Messenger Services % % % % % Real Estate-Maintenance Protection Plans % % % % % Apparel-Women's Retail % % % % % Office Furniture & Equip-Dealers % % % % % Computers-Serv & Repair % % % % % Veterinarians % % % % % Internet Marketing Services % % % 5 1.0% % Party Gift & Novelty Shops % % % % % Credit Unions % % % % % Schools-Financial Aid/Scholarship Search Companies % % % % % Garden & Lawn Centers & Nurseries % % % % % Contractors-Flooring, Refinishing & Resurfacing % % % % % Beds-Rental/Retail % % % % % Computers-Rent & Lease % % % 5 1.1% % Manufacturers-Industrial % % % % % Real Estate-Rentals By Individuals % % % % % Hearing Aid Companies % % % % % Tanning Salons % % % % % Parking Lots / Garages % % % % % Advertising Specialty Companies % % % % % Boat Dealers % % % % % Drug Stores / Pharmacies % % % % % Contractors-Tile/Ceramic & Tile Dealers % % % % % Real Estate & Land Developers % % % % % Optometrists % % % % % Training-Seminars % % % % % Pet Supls & Foods % % % % % Credit Card-Secured Credit Companies % % % 4 1.0% % Auto Repair-Air Conditioning % % % % % Cleaning Supplies-Direct/Door-Door % 5 1.3% % % % Fuel Oil Companies % % % % % Insurance-Sold By Mail Offers % % % % % Floor Covering-Carpet & Rug Dealers-Used % % % % % Insurance-Hospitalization, Medical & Surgical Plans % % % 2 0.5% % Apparel-Shoe Stores % % % % % Water Filtration & Purification Equip % % % % % Hardware (Lock, Safe And Key Shops) % % % % % Glass-Plate, Window, Etc % % % % % Buses-Charter & Rental % % % % % Laboratories-Medical Services % % % 9 2.4% % Coupon Book Promotions % % % % % Doors-Overhead & Garage % % % % % Electronics-Video Equip-Sales & Rentals % % % % % Vehicular & Transportation - Other % % % % % Publishers-Vanity/Subsidy-Books & Music % % % % % Chimney Sweeps/Cleaning & Svc % % % % % Apparel-Shoes-Orthopedic % 2 0.6% % % 4 1.1% Gas-Propane % % % % % Rental Vacancy Listing Serv % % % 4 1.1% % (c) Council of Better Business Bureaus, Inc

6 Multi-Level Selling Companies % % % % % Musical Instruments/Supls&Accessories-Sales/Svc/Rental % % % % % Vending Machine & Locator Companies % % % % % Contractors-Commercial Builders % % % % % Auto Clubs % % % % % Gutters & Downspouts % % % % % Organizations-Soliciting, Other % 9 2.7% % % % Child Care Centers / Services % % % % % Career & Outplacement Counseling % % % % % Training-Computer % % % % % Grocery-Retail Chains % % % 9 2.8% % Private Investigation Services % % % 8 2.5% % Rental/Referral Serv % % % % % Video Production Services % % % % % Home Centers % % % % % Consignment & Resale Shops % % % 9 2.8% % Water Cos % % % % % Title Companies % 9 2.8% % % % Check Cashing Serv % % % % % Telephone Pre-Paid Card Sales/Distributors % 8 2.6% % % % Plumbing Drains & Sewer Cleaning % % % % % Auto Service-Wrecking / Salvage % % % % % Septic Tank Services / Installation % 9 3.0% % % % Electronics-Sound Systems & Equip % % % % % Associations % % % 5 1.7% % Physicians-M.D.-Specialists % % % % % Bulk Meat Companies % % % % % Interior Decorators & Designers % % % % % Charity - Local % % % % % Party Plans-In Home % % % % % Schools-Private Education / Colleges % % % % % Upholstery Companies % % % % % Photo Processing Centers % % % 6 2.1% % Desktop Publishing % 3 1.1% % 2 0.7% % Venetian & Vertical Blinds-Dealers % % % % % Invention Marketing Companies % % % % % Pet Grooming Services % % % 8 2.9% % Gymnastic Equip & Supls % 7 2.5% % % % Toy Stores % % % % % Buildings-Pre - Cut, Prefabricated & Modular % 9 3.3% % % % Tours-Operators & Promoters % % % % % Contractors-Awnings & Canopies % % % % % Antique Shops % % % % % Carpenters % 9 3.5% % % % Health Maintenance Organizations % 4 1.5% % % % Surplus & Salvage Merchandise % 6 2.3% % 5 1.9% % Collectibles % % % % % Mobile Home Services % % % % % Jewelry-Watches-Serv & Repair % 8 3.2% % % % Auto Alarms & Security Systems % % % % % (c) Council of Better Business Bureaus, Inc

7 Pet Breeding Services % % % % % Cabinet Makers % % % % % Motorcycle & Motor Scooter - Supls & Parts % % % % % Schools-Academic-Colleges & Universities % % % % % Garden & Lawn Equip & Supls-Sales/Rental/Service % 8 3.3% % 9 3.7% % Rent-To-Own Companies % % % % % Job Listings / Advisory Services % % % % % Personal Services, Other % % % % % Educational Consultants % 8 3.4% % % % Internet Web Design % % % 1 0.4% % Funeral Related Services % 9 3.8% % 8 3.4% % Contractors-Garage Builders % % % % % Water Companies-Bottlers/Distributors % % % 7 3.0% % Marine Sales/Services, Other % 9 3.8% % % % Hair Product-Improvement Companies % % % % % Food Manufacturers, Wholesalers / Distributors % % % 7 3.0% % Sign Companies % % % % % Restaurant-Catering Services % % % % % Duct Cleaning & Air Filtration Equip/Svcs % % % % % Driving Schools/Skill Testing % % % 7 3.1% % Bicycles-Dealers/Rentals/Repair % % % % % Animal Hospitals % % % % % Apparel-Tuxedo / Gown Sales & Rentals % % % % % Importers / Exporters % 4 1.8% % % % Real Estate-Appraisal Services % % % % % Legal Clinics % % % 7 3.2% % Schools-Correspondence % 5 2.3% % % 9 4.1% Apparel-Sportswear-Retail % % % 7 3.2% % Telephone Answering Equip & Systems % 4 1.8% % 3 1.4% % Hobby / Craft Shops % % % % % Garden & Lawn Sprinkler Systems % % % % % Trucking-General % 9 4.2% % 9 4.2% % Taxicab Companies % % % % % Nail Salons % % % % % Pet Boarding & Sitting B240services % 8 3.8% % % % Art Galleries, Dealers & Consultants % % % 5 2.4% % Securities Brokers And Dealers % % % 6 2.9% % Trucking-Freight Forwarders % 7 3.5% % % % Exercise Equip % 7 3.5% % 7 3.5% % Food Plans % 7 3.5% % % % Attorney & Legal Services Plans % % % 4 2.0% % Chiropractic Doctors And Clinics % 8 4.0% % % % Tennis Courts - Private & Public % % % % % Fire & Water Damage Restoration % % % 3 1.5% % Automobile & Truck Brokers/Listing Services % % % 5 2.5% % Auto Service-Maintenance-Other % % % % % Accountants-Certified Public & Public % 7 3.6% % % % Beauty Supplies & Equipment % % % 7 3.6% % Racquetball Courts-Private & Public % % % % % Computerized Listing Services (Excl. Autos, Apts., Houses) % % % 9 4.7% % (c) Council of Better Business Bureaus, Inc

8 Lighting Fixtures-Retail % 9 4.8% % % % Vehicle Sales / Manufacturing Companies, Other % 8 4.3% % 8 4.3% % Photographers-Direct/Door-Door % % % % % Truck And Heavy Equipment Sales & Service % % % % % Pawnbrokers % % % 7 3.8% % Shutters % 7 3.8% % 8 4.4% % Music/Recording Studios & Sound Production Svc+B % % % % % Bathtubs & Sinks-Repair & Refinish % % % 8 4.5% % Tailoring / Alterations % % % 7 3.9% % Auto Repair-Electric Serv % 5 2.8% % % % Boat Repair And Services % % % 7 4.0% % Guns & Gunsmiths-Sales, Repair, Equip % % % % % Organizations-General Membership / Lobbying % % % 6 3.4% % Television Stations & Broadcast Cos % 5 2.9% % % % Sweepstakes, Contests, & Games (Not For Charities) % % % 7 4.0% % Recreational Vehicles - Van Conversions & Accessories % % % 6 3.5% % Ambulance Services % 5 2.9% % % % Radiotelephone Communications-Equip & Systems % 2 1.2% % 9 5.2% % Floor Materials % 4 2.3% % 6 3.5% % Funeral Directors % % % % % Exercise Classes % % % % % Grocery-Convenience / Dairy Stores % % % 7 4.1% % Diet Product Sales % 6 3.6% % % % Market Research (Survey) Companies % % % 3 1.8% % Auto Detailing % % % % % Contractors-Carpet Layers % % % 7 4.2% % Party Supls-Sales & Rental % 5 3.0% % 7 4.2% % Bed & Breakfast Lodging % % % 8 4.8% % Gymnasiums % % % % % Wedding Consultants % % % % % Investment And Business Brokers / Dealers % % % % % Publishers-Shoppers News Publications % % % 3 1.8% % Contractors-Swimming Pool Enclosures % 9 5.5% % 2 1.2% % Floor Covering-Linoleum Dealers % 8 5.0% % % % Genealogists % 3 1.9% 2 1.3% 2 1.3% 0 0.0% Magazine Sales-Internet % % % 2 1.3% % Contractors-Drywall / Plastering % % % 3 1.9% % Bakeries % % % 3 1.9% % Mail Box Rental & Receiving % 9 5.8% % % % Security Guard & Patrol Serv % % % 7 4.7% % Amusement Parks % 6 4.1% % 9 6.1% % Pet Training Services % % % % % Flea Markets % % % 5 3.4% % Apparel-Uniforms - Sales/Rentals/Accessories % 8 5.6% % % % Meat-Retail % 6 4.2% % % % Contractors-Excavation % % % 7 5.0% % Furniture Repair, Stripping & Refinish % % % 3 2.1% % Truck Repair & Serv % 6 4.3% % % % Appliances Major-Rent & Lease % % % 7 5.1% % Sewing Machines-Dealers/Service/Supplies % % % 1 0.7% % (c) Council of Better Business Bureaus, Inc

9 Franchise / Business Promotions, Other % % % % % Co % 7 5.1% % 6 4.4% % Franchise Selling Companies % % % 6 4.4% % Schools-Modeling % % % % % Heating Equip & Systems-Cleaning & Repairing % % % 9 6.7% % Catalog Showroom Merchandisers % % % 3 2.3% % Nursing Services-Visiting & In-Home Care % % % 4 3.0% % Water Well Drilling & Serv % 7 5.4% % 3 2.3% % Kitchen Cabinets & Equip-Household % 3 2.3% % % % Grocery-Independent Retail % % % % % Skate - Equipment/Supplies % 4 3.1% % 0 0.0% % Auto Service-Window Tinting % % % 5 3.9% % Restaurant-Banquet Facilities % 5 3.9% % 7 5.5% % Contractors-Business Construction / Office Remodeling % 8 6.3% % 6 4.7% % Clocks-Dealers/Service/Repair % 6 4.7% % 3 2.4% % Wholesalers/Distributors-Industrial Products % 2 1.6% % 1 0.8% % Schools-Dance Studios % 8 6.3% % 6 4.8% % Video Equip-Service/Repair/Supplies % 6 4.8% % 3 2.4% % Maids' & Butlers' Serv % 3 2.5% % % % Auto Service-Inspection Stations % 3 2.5% % % % Tools-Sales & Rental % 3 2.5% % 5 4.1% % Genealogy Services % 2 1.7% % % % Screens-Door & Window % 3 2.5% % 5 4.2% % Office Furniture & Equip-Repair & Refurbish % 6 5.0% % % % Doughnut/Coffee Shops % % % 1 0.8% % Savings & Loan Co % 3 2.5% % 2 1.7% % Tax Consultants & Representatives % 5 4.2% % 5 4.2% % Training-Martial Arts % 3 2.5% % 9 7.6% % Cremation Services % 3 2.5% % 5 4.2% % Contractors-Porcelain / Fiberglass Refinishing % 3 2.6% % 2 1.7% % Trailer-Rent/Lease/Sales % 7 6.0% % 8 6.9% % Cosmetics-Direct Door-Door % 2 1.7% % 6 5.2% 6 5.2% Therapists-Massage % % % 6 5.2% % Skin Care % 6 5.3% % % % Campgrounds & Recreational Vehicle Parks % 4 3.5% % 6 5.3% % Answering Services % 4 3.6% % 5 4.5% % Svcs % 7 6.3% % 4 3.6% % Nursing Homes % 8 7.2% % % % Auto Service-Seat Covers, Tops & Upholstery/Floor Covering % 0 0.0% % % % Apparel-Leather Clothing-Retail % % % 8 7.2% % Art Supply Shops/Framing % 8 7.3% % 3 2.7% % Services-Locksmiths % 8 7.3% % 6 5.5% % Video Games-Service/Repair/Supplies % 1 0.9% % 2 1.8% % Photography Sales-By Mail % 0 0.0% % 7 6.4% % Personal Security Guard Service % 2 1.9% 8 7.4% 1 0.9% 7 6.5% Woodworking % % % 5 4.6% % Contractors-Solar Heating & Cooling % 9 8.4% % 2 1.9% % Mobile Home Parks % 8 7.5% % 7 6.5% % Services-Shoe Repair Shops % 8 7.5% % 5 4.7% % Screen Enclosures % 2 1.9% % % % (c) Council of Better Business Bureaus, Inc

10 Auto Repair-Wheel Alignment, Frame & Axle % 2 1.9% % % % Radio Communication Equip & Systems % 0 0.0% % 0 0.0% % Boat Rental-Charter % 9 8.8% % % % Telephone Conferencing % 0 0.0% 8 7.8% 4 3.9% 4 3.9% Sand & Gravel % 5 5.0% % 6 5.9% % Marinas % 8 7.9% % 4 4.0% % Environmental Consulting & Analysis Prod. & Svcs % 6 6.0% % 1 1.0% % Schools-General Interest % 6 6.0% % % % Electronics-Video Games-Dealers % 3 3.0% % 2 2.0% % Snow Removal % % % 6 6.1% % Tractors/Farm Equip Dealers % % % 7 7.1% % Tours-Sightseeing % 5 5.1% % 3 3.0% % Carpet, Floor, Rug Cleaning Equip % 5 5.1% % % % Office Furniture & Equip-Renting & Leasing % 4 4.1% % % % Real Estate-Consultants % 4 4.2% % 1 1.0% % Architects % % % % % Cookware/Cutlery-Direct/Door-Door % 7 7.4% 9 9.6% 7 7.4% 2 2.1% Fireplace Equip.-Retail % 3 3.2% % 2 2.1% % Contractors-Log Cabins, Homes & Buildings % 7 7.5% % 4 4.3% % Contractors-Sandblasting/Power Washing % 3 3.2% % 3 3.2% % Lumber-Retail % 1 1.1% % 8 8.6% % Contractors-Door & Gate & Services % 4 4.3% % 7 7.5% % Window Cleaning % 5 5.4% % 6 6.5% % Monuments % % % 5 5.4% % Cigar, Cigarette & Tobacco Shops % 5 5.4% % 4 4.3% % Auto Equip/Service-Performance, Race & Sports Car % % % 5 5.4% % Coin Dealers, Supls, Etc % 3 3.3% % 6 6.6% % Chimney Builders & Repair % % % 6 6.7% % Food & Beverage-Other % 5 5.6% % 1 1.1% % Radio Stations & Broadcast Cos % 6 6.7% % 1 1.1% % Paralegal % 5 5.6% % 2 2.2% % Survival Products & Supls % 0 0.0% % 4 4.5% % Fabric & Notions % % % 5 5.6% % Garden & Lawn Seed/Bulb/Plant Companies % 2 2.3% % 0 0.0% % Contractors-Insulation % 6 7.1% % 8 9.4% % Secretarial Services % 5 5.9% 6 7.1% 1 1.2% 5 5.9% Unclaimed Funds Retrieval Services % % % 5 6.0% % Home Design & Planning % 6 7.1% % 2 2.4% % Apparel-Children & Infants-Retail % 8 9.5% % 8 9.5% % Septic Tanks & Systems-Cleaning % 3 3.6% % % % Cemeteries % 3 3.6% % 2 2.4% 7 8.3% Computers-Cable & Installation % 4 4.8% % 6 7.2% % Investment Seminars % 3 3.6% % 1 1.2% % Self-Defense Studios % 0 0.0% % 4 4.8% % Machine Shops % 4 4.9% % 1 1.2% % Resume Services % 2 2.4% % 4 4.9% % Real Estate-Appraisers % 4 4.9% % 4 4.9% % Liquidators & Going-Out-Of-Business Brokers % 6 7.3% % 5 6.1% % Health Resorts % 2 2.4% % 4 4.9% % Cosmetics & Perfumes % % % 4 4.9% % (c) Council of Better Business Bureaus, Inc

11 Auto Service-Diagnostic Serv % 1 1.2% % % 8 9.9% Condominiums % 5 6.2% % 3 3.7% 6 7.4% Boat Manufacturers % 5 6.2% % % 5 6.2% Theaters-Movie % 8 9.9% % 2 2.5% % Apparel-Men's Retail % 4 5.0% % 4 5.0% % Costumes-Masquerade & Theatrical/Makeup % 0 0.0% % 0 0.0% % Irrigation Services % 7 8.9% % 1 1.3% % Practitioners-Hypnosis % 4 5.1% % 7 8.9% % Graphic Designers % 4 5.1% % 5 6.4% % Janitorial & Office Cleaning % % % 5 6.5% % Mobile Homes-Equip & Parts % 4 5.2% % % % Recreational Vehicles-Repair & Serv % 2 2.6% % 5 6.5% % Apparel-Lingerie Shops % 3 3.9% % 1 1.3% % Taxidermy % % % 1 1.3% % Laundries-Self Serv % 7 9.1% % 3 3.9% % Billing & Invoicing % 6 7.9% % 1 1.3% 7 9.2% Furniture-Used % % % 1 1.3% % Sport-Camps & Resorts % 5 6.6% % 3 3.9% % Moving Equip Rental % 4 5.3% % 6 7.9% % Training-Employment % 6 8.0% % 2 2.7% % Bail Bonds Companies % 6 8.0% % 2 2.7% % Psychics % 3 4.0% % 2 2.7% % Insurance-Dental Plans % 2 2.7% % 5 6.8% 5 6.8% Market Survey Promotions % % % 2 2.7% % Encyclopedia / Book Sales-Direct Door-Door % 5 6.8% % % 7 9.5% Manufacturers-Drug & Pharmaceuticals % 0 0.0% % % % Engineers % 3 4.1% % 4 5.5% % Executive Search Consultants % % % 3 4.1% % Garden & Lawn Patio & Outdoor Furniture % 6 8.2% % 3 4.1% % Humane Societies % 3 4.1% % 4 5.5% 5 6.8% Airlines-Ticket Agencies % 2 2.8% % 7 9.7% % Furniture-Unfinished % 2 2.8% % 2 2.8% % Children's Furniture % 5 7.0% % 5 7.0% % Contractors-Fireplaces % 5 7.1% % % % Wallpapers & Wallcoverings % % % 2 2.9% % Electronic Mail Serv % 3 4.3% % 0 0.0% % Jewelry-Gold, Silver & Platinum Dealers % % % 3 4.3% % Auto Repair-Radiator % 4 5.8% % % 5 7.2% Estate Planning And Management % 4 5.9% % 2 2.9% 6 8.8% Wedding Chapels & Ceremonies % 3 4.4% % % % Garment Screenprinting & Lettering % 0 0.0% % 4 5.9% % Tourist Attractions-Casinos, Gaming & Bingo % 2 2.9% % 4 5.9% % Restaurant-Taverns % 6 8.8% % 3 4.4% % Apparel-Boots - Retail And Repair % 6 8.8% % 1 1.5% % Farms-General % 2 3.0% % % % Money Orders & Transfer Companies % 1 1.5% % 5 7.6% 3 4.5% Small Engine Repair % 3 4.6% % 3 4.6% % Furniture Manufacturers % 3 4.6% % 0 0.0% % Table Pads % 0 0.0% % % 5 7.7% Adoption Services % 4 6.3% % 4 6.3% 6 9.4% (c) Council of Better Business Bureaus, Inc

12 Housewares-Retail % 3 4.7% % 5 7.8% % Fishing-Tackle & Supplies % 3 4.7% % 0 0.0% % Motorcycle & Motor Scooter - Renting & Leasing % 3 4.7% % 2 3.1% % Baseball Cards & Sports Memorabilia % 0 0.0% % 1 1.6% % Paint-Retail % 5 7.9% % 2 3.2% % Therapists-Physical % 4 6.3% % 4 6.3% 4 6.3% Organizations-Business / Civic Memberships % 6 9.7% % 3 4.8% 6 9.7% Commodities Brokers And Dealers % % % % % Energy Management & Conservation Consultants % % % 2 3.2% % Automobile Dealers-Electric Cars-Sales/Service % 6 9.7% % 3 4.8% % Baby Accessories-Carriages & Strollers % 3 4.8% % % % Archery Ranges % 2 3.3% 4 6.6% 2 3.3% 2 3.3% Promoters % 5 8.2% % 4 6.6% % Psychologists & Counseling Centers % 6 9.8% % 5 8.2% % Trust Companies % 2 3.3% % 1 1.6% % Scuba & Dive Shops % 0 0.0% % 0 0.0% % Insurance Filing Services % 3 4.9% % 2 3.3% % Theaters/Playhouses-Live Productions % 3 4.9% % 1 1.6% % Recreation Centers % % % 0 0.0% % Prize Promotions-By Phone % % % 5 8.3% % Ornamental Metal Work % 0 0.0% % 0 0.0% % Training-Scholastic Prep Courses/Books & Materials % 2 3.3% % % % Recycling Centers % % % 0 0.0% % Tractor/Farm Equip Repair/Parts/Supplies % 2 3.4% % 1 1.7% % Animal Shelters % 3 5.1% % 2 3.4% % Fund Raising Counselors & Organizations, For-Profit % 2 3.4% % 2 3.4% % Plumbing Fixtures, Parts & Supls-Retail % 3 5.2% % 3 5.2% % Iron Work % % % 3 5.2% % Grocery-Bulk Food Stores % 4 6.9% % 0 0.0% % Horse Stables/Boarding % 0 0.0% % 2 3.4% % Welding Services % % % 2 3.5% % Window Shades-Dealers % 2 3.5% % 5 8.8% % Medical Testing Companies % % % 3 5.3% 5 8.8% Bathroom Accessories % 2 3.5% % 4 7.0% % Schools-Academic-Pre-School % 0 0.0% % 4 7.0% % Marble-Natural % % % 2 3.6% % Golf Courses-Private/Public % 4 7.1% % 4 7.1% % Truck Caps & Shells % 1 1.8% % % % Pianos & Organs-Tuning/Repair % % % 2 3.6% % Closet Accessories % 2 3.6% % % 5 9.1% Contractors-Cabinet Refinishers % 4 7.3% % 5 9.1% % Housewares-Kitchen Accessories % 2 3.6% % 2 3.6% % Apparel-Furriers - Retail/Repair/Storage % 4 7.3% % 2 3.6% % Picture Frames-Dealers % % % 0 0.0% % Recreational Vehicles-Equip, Parts & Supls % 5 9.1% % 3 5.5% % Automobile Dealers-Antique & Classic % 0 0.0% % 5 9.3% % Laboratories-X-Ray-Medical & Dental % 3 5.6% % 3 5.6% % Wigs & Hairpieces % 1 1.9% % 2 3.7% % All-Terrain Vehicles-Sales And Service % 1 1.9% % % 1 1.9% Apparel-Shoes-Custom Made % 0 0.0% % 2 3.7% % (c) Council of Better Business Bureaus, Inc