Lampiran 1. Uji Validitas dan Reliability Variabel Kualitas Pelayanan

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1 Lampira 1. Uji itas da Reliability Variabel Kualitas Pelayaa 1 Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju

2 5 Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju

3 Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju

4 13 Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju

5 17 Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju

6 21 Frequecy Percet Percet Percet Sagat tidak setuju Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju Frequecy Percet Percet Percet Kurag setuju Ragu-ragu Setuju Sagat Setuju

7 Uji itas Variabel Bukti Fisik (X 1 ) Mea if Variace if Corrected -Total Squared Multiple Crobach' s Alpha if Uji itas Variabel Kehadala (X 2 ) Mea if Variace if Corrected -Total Squared Multiple Crobach' s Alpha if Uji itas Variabel Ketaggapa (X 3 ) Mea if Variace if Corrected -Total Squared Multiple Crobach' s Alpha if

8 Mea if Uji itas Variabel Jamia (X 4 ) Variace if Corrected -Total Squared Multiple Crobach' s Alpha if Mea if Uji itas Variabel Empati (X 5 ) Variace if Corrected -Total Squared Multiple Crobach' s Alpha if Uji itas Variabel Kepuasa (Y 1 ) Mea if Variace if Corrected -Total Squared Multiple Crobach' s Alpha if

9 Mea if Uji itas Variabel Loyalitas (Y 2 ) Variace if Corrected -Total Squared Multiple Crobach' s Alpha if Uji Reliabilitas Variabel Bukti Fisik (X 1 ) Crobach's Alpha Based N of s Crobach's Alpha o Stadardized s Uji Reliabilitas Variabel Kehadala (X 2 ) Crobach's Alpha Crobach's Alpha Based N of s o Stadardized s Uji Reliabilitas Variabel Ketaggapa (X 2 ) Crobach's Alpha Crobach's Alpha Based N of s o Stadardized s Uji Reliabilitas Variabel Jamia (X 4 ) Crobach's Alpha Crobach's Alpha Based N of s o Stadardized s

10 Uji Reliabilitas Variabel Empati (X 5 ) Crobach's Alpha Crobach's Alpha Based o Stadardized N of s s Uji Reliabilitas Variabel Kepuasa (Y 1 ) Crobach's Alpha Crobach's Alpha Based o Stadardized N of s s Uji Reliabilitas Variabel Loyalitas (Y 2 ) Crobach's Alpha Crobach's Alpha Based o Stadardized N of s s

11 Lampira 2. Hasil Output SPSS Aalisis Regresui Normal P-P Plot of Regressio Stadardized Residual Depedet Variable: Kepuasa 1.0 Expected Cum Prob Observed Cum Prob Gambar 4.2. Uji Normalitas Kepuasa Normal P-P Plot of Regressio Stadardized Residual Depedet Variable: Loyalitas 1.0 Expected Cum Prob Observed Cum Prob Sumber : Hasil Peelitia 2007 (Data diolah Gambar 4.3. Uji Normalitas Loyalitas

12 Hasil Uji Multikoliearitas dega Nilai Tolerace da Variace Iflatio Factor (VIF) Model 1 (Costat) X1 X2 X3 X4 X5 Ustadardized Coefficiets a. Depedet Variable: Kepuasa Coefficiets a Stadardized Coefficiets Colliearity Statistics t Sig. Tolerace VIF B Std. Error Beta Hasil Uji Multikoloieritas dega Nilai R Square Model Summary(b) Model R R Square Adjusted R Square Std. Error of the Estimate 1.928(a) a Predictors: (Costat), X1, X2, X3, X4, X5 b Depedet Variable: Kepuasa Scatterplot Depedet Variable: Kepuasa Kepuasa Regressio Stadardized Predicted Value 2 3

13 15.00 Scatterplot Depedet Variable: Loyalitas Gambar 4.5. Hasil Uji Heteroskedastisitas Loyalitas 4.6 Pegujia Hipotesis Loyalitas Tabel 4.28 Hasil Regresi Liear Bergada Regressio Stadardized Predicted Value 2 Regressio Descriptive Statistics Mea Std. Deviatio N Kepuasa X X X X X

14 s Pearso Sig. (1-tailed) N Kepuasa X1 X2 X3 X4 X5 Kepuasa X X X X X Kepuasa X X X X X Kepuasa X X X X X Variables Etered/Removed(b) Model Variables Etered Variables Removed Method 1 X5, X4, X1, X3, X2(a). Eter a All requested variables etered. b Depedet Variable: Kepuasa Model Summary(b) Model R R Square Adjusted R Square Std. Error of the Estimate 1.928(a) a Predictors: (Costat), X5, X4, X1, X3, X2 b Depedet Variable: Kepuasa

15 ANOVA(b) Model Sum of Squares df Mea Square F Sig. 1 Regressio (a) Residual Total a Predictors: (Costat), X5, X4, X1, X3, X2 b Depedet Variable: Kepuasa Model 1 (Costat) X1 X2 X3 X4 X5 Ustadardized Coefficiets a. Depedet Variable: Kepuasa Coefficiets a Stadardized Coefficiets Colliearity Statistics B Std. Error Beta t Sig. Tolerace VIF Residuals Statistics(a) Miimum Maximum Mea Std. Deviatio N Predicted Value Residual Std. Predicted Value Std. Residual a Depedet Variable: Kepuasa