2011 M; NO START AND / OR BATTERY LOW VOLTAGE DUE TO INTELLIGENT KEY AND WELCOME LIGHTING

Transcription

1 Classification: Reference: Date: EL ITB May 2, M; NO START AND / OR BATTERY LOW VOLTAGE DUE TO INTELLIGENT KEY AND WELCOME LIGHTING APPLIED VEHICLE : 2011 M37 and M56 (Y51) APPLIED VINs and DATES: 2011 M37 2WD Vehicles built before JN1BY1AP(*)BM and 9/29/ M37 AWD Vehicles built before JN1BY1AR(*)BM and 9/29/ M56 2WD Vehicles built before JN1AY1AP(*)BM and 9/29/ M56 AWD Vehicles built before JN1AY1AR(*)BM and 9/29/2010 NOTE : This bulletin does not apply to M Hybrid (Y51HV). IF YOU CONFIRM: An Applied Vehicle has a battery low voltage or no start condition AND The customer reports all of the following: Vehicle is parked Vehicle is locked One of the Intelligent Keys (I-Key) is outside of the vehicle but within 3 meters (approximately 9.8 feet) EXAMPLE: The customer reports the vehicle is parked and locked in the garage and the I-Key is left in the garage and / or within vehicle range. NOTE: This condition will keep the Welcome Light function cycling on and keep the BCM from going into sleep mode. ACTION: 1. Confirm this bulletin applies (see Repair Overview flowchart on Page 3). NOTE: If the customer reports the I-Key is NOT within 3 meters (approximately 9.8 feet) when the vehicle is parked, this bulletin DOES NOT APPLY. Go back to ASIST and / or the Electronic Service Manual (ESM) for further diagnostic and repair information. 2. If this bulletin applies, use the Repair Overview flowchart on Page 3 to determine which repair procedures to apply to your vehicle. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Repair Overview as it contains information that is essential to successfully completing this repair. Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this applies to your vehicle. 1/5

2 PARTS INFORMATION MODEL DESCRIPTION PART NUMBER QUANTITY 2011 M37 CONTROLLER ASSY BCM (1) 1 (if needed) and M56 Battery (GR24-series) 999M1-QC24F 1 (if needed) (1) Refer to the electronic parts catalog for the latest BCM part number. CLAIMS INFORMATION Submit a Primary Failed (PP) type line claim using the following claims coding. DESCRIPTION PFP OP CODE SYM DIA FRT Replace BCM (1) RD94AA ZE 32 (2) (1) Use C-III to obtain the current BCM Part Number from the vehicle and use it as the PFP. (2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated flat rate time. AND if needed On the same repair line DESCRIPTION OP CODE FRT TEST & CHARGE BATTERY GB18AA ADD TO GB18AA FOR RPL BATTERY GB181A (1) (1) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated flat rate time. 2/5 ITB11-029

3 Repair Overview Does the customer report the I-Key is located within 3 meters but outside the vehicle when it is parked and locked? NO YES STOP. This bulletin does not apply. Return to ASIST and / or ESM for further diagnostic assistance This bulletin applies Check to see if vehicle s current BCM part number is listed (See Page 4, Table A) BCM P/N DOES Match BCM P/N does NOT Match Replace BCM Match configuration with old BCM Do Not replace BCM Test battery Battery passes testing Battery fails testing Charge battery as needed Replace battery Work completed 3/5 ITB11-029

4 SERVICE PROCEDURE IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a Supplemental Restraint System (SRS), such as an airbag. BCM PART NUMBER INSPECTION AND REPLACEMENT 1. Get the BCM part number (P/N) using C-III. 2. Compare the vehicle s BCM P/N to the P/N in the Current BCM P/N column in Table A below. If there is a match, replace the BCM. Perform WRITE CONFIGURATION with C-III. Perform I-Key initialization. For BCM location and WRITE CONFIGURATION procedure, refer to the BCS section of the ESM. For I-Key initialization procedure, refer to the CONSULT-III Operation Manual. If there is not a match, proceed to BATTERY TESTING on the next page. Table A Model Current BCM P/N 2011 M37 and M56 284B1-1MA0A 4/5 ITB11-029

5 BATTERY TESTING 1. Test the battery with the GR8 Multitasking Battery Diagnostic Station (battery tester/charger). a. If the battery passes testing, skip to Step 1c. Charge the battery if required by the battery tester/charger. b. If the battery does not pass testing, replace it with the one listed in PARTS INFORMATION. Make sure the replacement battery is fully charged and ready for service before releasing the vehicle to the customer. c. Reset / Re-initialize Clock, Radio Presets, Power Windows, etc. (Refer to ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL in the GI section of the ESM for details). 5/5 ITB11-029