Power Reliability Shows Improvement; Communications about Outages Is Key
|
|
|
- Charlene Jennings
- 6 years ago
- Views:
Transcription
1 Overall Satisfaction Is Up and Monthly Bills Down, Yet Electric Providers Still Lag Behind Other Industries in Customer Satisfaction, J.D. Power Study Finds Power Reliability Shows Improvement; Communications about Outages Is Key COSTA MESA, Calif.: 13 July 2016 Although customer- reported monthly electric bills have fallen to their lowest levels in 10 years and overall satisfaction is on the rise, electric utility providers continue to struggle to match other industries in customer satisfaction, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study, SM released today. The study, now in its 18 th year, measures customer satisfaction with electric utility companies by examining six factors: power quality & reliability; price; billing & payment; corporate citizenship; communications; and customer service. Satisfaction is calculated on a 1,000- point scale. Overall satisfaction has improved for the fourth consecutive year, averaging 680, up by 12 points from However, the industry continues to trail far behind many of the other industries J.D. Power tracks, including auto insurance (averaging 811 in 2016), retail banking (793), and airline (726). 1 In fact, only 11 of the 137 utility brands included the study outperform the airline industry average. The lesson that utilities can learn from other high- performing service providers is that to excel you need a culture that puts customers and employees first, said John Hazen, senior director of the utility practice at J.D. Power. And because customer expectations continue to increase, you need to have a mindset of continuous improvement to keep up. Following are some of the key findings of the study: Average monthly bill: Customer- reported monthly electric bills are the lowest in 10 years, averaging $129 in 2016, down from $132 in Satisfaction in the price factor improves the most this year, increasing by 16 points from Satisfaction by state: Satisfaction is highest among customers in Georgia, Alabama and Oregon, and lowest in West Virginia, Connecticut and New Hampshire. Power reliability: The average frequency of brief power interruptions (outages of 5 minutes or less) reported by customers has continued to decline since Further, 41% of customers experience perfect power, or no brief or long interruptions, up from 37% in While lengthy interruptions have remained fairly constant, the length of the longest outage has fallen to an average of 6.4 hours in 2016 from 7.0 hours in Sources: J.D. Power 2016 U.S. Auto Insurance Study SM ; J.D. Power 2016 U.S. Retail Banking Satisfaction Study SM ; and J.D. Power 2016 North America Airline Satisfaction Study SM (Page 1 of 3) 1
2 The study finds that utilities are improving in terms of informing customers about scheduled utility work, with 73% of customers indicating they were notified ahead of time, up from 71% in However, only 40% of customers say they were informed about an outage this year, down from 42% in It s hard to overstate how important consistent and proactive communications are to alleviate the frustration customers feel when they experience any kind of power interruption, said Hazen. People rely so heavily on electric power, which is why providers are under such intense scrutiny when something goes wrong. Improving the accuracy and the amount of outage information provided to customers requires an investment by providers, but it s one with measurable benefits. Study Rankings The Electric Utility Residential Customer Satisfaction Study ranks midsize and large utility companies in four geographic regions: East, Midwest, South and West. Companies in the midsize utility segment serve between 100,000 and 499,999 residential customers, while companies in the large utility segment serve 500,000 or more residential customers. For the first time, the study also includes a new segment that includes brands serving cooperative residential customers, which were previously included in regional segments. East Region PPL Electric Utilities ranks highest among large utilities in the East region for a fifth consecutive year, with a score of 705. PSE&G (690) ranks second, followed by BGE (680), PECO (675) and Con Edison (672). Among midsize utilities in the East region, Green Mountain Power ranks highest with a score of 681. Following in the rankings are Met- Ed (672), Delmarva Power and Rochester Gas & Electric in a tie (670 each), and Penn Power (664). Midwest Region MidAmerican Energy ranks highest in the large utility segment in the Midwest region for a ninth consecutive year, with a score of 713. DTE Energy (703) ranks second, followed by Xcel- Energy Midwest (692) and Alliant Energy and We Energies in a tie (687 each). Kentucky Utilities ranks highest in the midsize segment in the Midwest region with a score of 712. Following Kentucky Utilities are Otter Tail Power Company (703), Omaha Public Power District (700), Louisville Gas & Electric (696) and Lincoln Electric System (694). South Region Florida Power & Light (FPL) ranks highest in the large utility segment in the South region with a score of 724. Following in the rankings are Alabama Power (721), Georgia Power (712), OG&E (711) and CPS Energy and Entergy Arkansas in a tie (707 each). EPB ranks highest in the midsize utility segment in the South region with a score of 737. Following EPB are Entergy Texas (715), Entergy Mississippi (714) and Gulf Power (711). West Region Salt River Project (SRP) ranks highest in the large utility segment in the West region for a 15 th consecutive year, with a score of 730. SMUD (719) ranks second, followed by Portland General Electric (710), Pacific Power (698) and APS (691).
3 Clark Public Utilities ranks highest in the midsize utility segment in the West region for a ninth consecutive year, with a score of 743. Colorado Springs Utilities ranks second (712), followed by Idaho Power (704) and Imperial Irrigation District and Seattle City Light in a tie (699 each). Cooperatives Segment SECO Energy ranks highest in the newly designated cooperatives segment with a score of 769. Following SECO Energy are Jackson EMC (763), NOVEC (748), Sawnee EMC (741) and Walton EMC (740). The 2016 Electric Utility Residential Customer Satisfaction Study is based on responses from 101,138 online interviews conducted July 2015 through May 2016 among residential customers of 137 electric utility brands across the United States, which collectively represent more than 97.7 million households. For more information about the 2016 Electric Utility Residential Customer Satisfaction Study, visit electric- utility- residential- customer- satisfaction- study. Media Relations Contacts John Tews; Troy, Mich.; ; media.relations@jdpa.com About J.D. Power and Advertising/Promotional Rules us/press- release- info # # # (Page 3 of 3) NOTE: Nine charts follow.
4 East$Region:$Large$Segment$ (Based'on'a'1,000-point'scale)! PPL!Electric!U6li6es! PSE&G! BGE! PECO! Con!Edison! West!Penn!Power! Pepco! East!Large!Segment!Average! Central!Maine!Power! Penelec! Jersey!Central!Power!&!Light! Duquesne!Light! Na6onal!Grid! NYSEG! Eversource!Energy! Appalachian!Power! PSEG!Long!Island! 705! 690! 680! 675! 672! 670! 659! 659! 657! 657! 656! 650! 646! 644! 637! 620! 610! Source:'J.D.'Power'2016'Electric'UAlity'ResidenAal'Customer'SaAsfacAon'Study SM' Charts'and'graphs'extracted'from'this'press'release'for'use'by'the'media'must'be'accompanied'by'a'statement'idenAfying'' J.D.'Power'as'the'publisher'and'the'study'from'which'it'originated'as'the'source.'Rankings'are'based'on'numerical'scores,' and'not'necessarily'on'staasacal'significance.'no'adverasing'or'other'promoaonal'use'can'be'made'of'the'informaaon'in'this' release'or'j.d.'power'survey'results'without'the'express'prior'wripen'consent'of'j.d.'power.'' 1
5 East$Region:$Midsize$Segment$ (Based'on'a'1,000-point'scale)! Green!Mountain!Power! 681! Met7Ed! Delmarva!Power! Rochester!Gas!&!Electric! Penn!Power! East!Midsize!Segment!Average! Potomac!Edison! AtlanGc!City!Electric! United!IlluminaGng! Central!Hudson!Gas!&!Electric! Mon!Power! Emera!Maine! Orange!&!Rockland! 672! 670! 670! 664! 653! 646! 645! 637! 636! 631! 626! 624! Source:'J.D.'Power'2016'Electric'UAlity'ResidenAal'Customer'SaAsfacAon'Study SM' Charts'and'graphs'extracted'from'this'press'release'for'use'by'the'media'must'be'accompanied'by'a'statement'idenAfying'' J.D.'Power'as'the'publisher'and'the'study'from'which'it'originated'as'the'source.'Rankings'are'based'on'numerical'scores,' and'not'necessarily'on'staasacal'significance.'no'adverasing'or'other'promoaonal'use'can'be'made'of'the'informaaon'in'this' release'or'j.d.'power'survey'results'without'the'express'prior'wripen'consent'of'j.d.'power.''
6 Midwest$Region:$Large$Segment$ MidAmerican!Energy! DTE!Energy! Xcel!Energy=Midwest! Alliant!Energy! We!Energies! Duke!Energy=Midwest! Ohio!Edison! Indiana!Michigan!Power! KCP&L! Midwest!Large!Segment!Average! Consumers!Energy! ComEd! Ameren!Missouri! Ameren!Illinois! AEP!Ohio! Westar!Energy! The!IlluminaOng!Company! 713! 703! 692! 687! 687! 679! 679! 678! 678! 678! 677! 671! 669! 665! 654! 653! 644!
7 Midwest$Region:$Midsize$Segment$ Kentucky!U5li5es! O:er!Tail!Power!Company! Omaha!Public!Power!District! Louisville!Gas!&!Electric! Lincoln!Electric!System! Indianapolis!Power!&!Light! Wisconsin!Public!Service! Minnesota!Power! Dayton!Power!&!Light! Midwest!Midsize!Segment!Average! Madison!Gas!&!Electric! Toledo!Edison! NIPSCO! Empire!District!Electric! Kentucky!Power! Vectren! 712! 703! 700! 696! 694! 693! 691! 689! 681! 680! 664! 648! 645! 643! 640! 640!
8 South$Region:$Large$Segment$ FPL! Alabama!Power! Georgia!Power! OG&E! CPS!Energy! Entergy!Arkansas! Dominion!Virginia!Power! Entergy!Louisiana! South!Large!Segment!Average! South!Carolina!Electric!&!Gas! Duke!Energy!Progress! Duke!Energy!Carolinas! Tampa!Electric! Duke!Energy!Florida! 724! 721! 712! 711! 707! 707! 706! 703! 700! 688! 680! 669! 666! 654!
9 South$Region:$Midsize$Segment$ EPB! Entergy!Texas! Entergy!Mississippi! Gulf!Power! OUC! Santee!Cooper! JEA! Public!Service!Co.!of!Oklahoma! South!Midsize!Segment!Average! Huntsville!URliRes! Xcel!EnergyTSouth! NES! Southwestern!Electric!Power! AusRn!Energy! Cleco!Power! Mississippi!Power! Lakeland!Electric! MLGW! Entergy!New!Orleans! Knoxville!URliRes!Board! 737! 715! 714! 711! 708! 704! 703! 688! 687! 681! 681! 679! 678! 673! 667! 661! 660! 656! 646! 642!
10 West$Region:$Large$Segment$ SRP! SMUD! Portland!General!Electric! Pacific!Power! APS! NV!Energy! West!Large!Segment!Average! Pacific!Gas!and!Electric! Southern!California!Edison! Rocky!Mountain!Power! Xcel!EnergyPWest! Puget!Sound!Energy! San!Diego!Gas!&!Electric! L.!A.!Dept.!of!Water!&!Power! 730! 719! 710! 698! 691! 687! 684! 682! 682! 678! 677! 671! 670! 659!
11 West$Region:$Midsize$Segment$ Clark!Public!U7li7es! 743! Colorado!Springs!U7li7es! Idaho!Power! Imperial!Irriga7on!District! SeaFle!City!Light! Tacoma!Power! West!Midsize!Segment!Average! Tucson!Electric!Power! NorthWestern!Energy! Avista! MontanaQDakota!U7li7es! PNM! Snohomish!County!PUD! El!Paso!Electric! 712! 704! 699! 699! 697! 685! 681! 677! 676! 674! 667! 667! 653!
12 Coopera4ves$Segment$ 800! SECO!Energy! Jackson!EMC! NOVEC! Sawnee!EMC! Walton!EMC! Southern!Maryland!Electric!CooperaGve! Cobb!EMC! CoServ! Great!Lakes!Energy! Pedernales!Electric! CooperaGves!Segment!Average! GreyStone!Power! Rappahannock!Electric!CooperaGve! EnergyUnited! Clay!Electric!CooperaGve! South!Central!Power! Middle!Tennessee!EMC! Connexus!Energy! Intermountain!Rural!Electric!Assoc.! Lee!County!Electric!CooperaGve! Withlacoochee!River!Electric!CooperaGve! 769! 763! 748! 741! 740! 736! 735! 735! 720! 719! 719! 715! 714! 712! 705! 701! 695! 694! 685! 672! 668!
Customer Engagement Drives Electric Utility Business Customer Satisfaction to Record High
Customer Engagement Drives Electric Utility Business Customer Satisfaction to Record High Satisfaction Improves across All Factors, with Largest Gains in Price and Communication COSTA MESA, Calif.: 11
Overall Residential Electric Utility Customer Satisfaction Increases for Sixth Consecutive Year, J.D. Power Finds
Overall Residential Electric Utility Customer Satisfaction Increases for Sixth Consecutive Year, J.D. Power Finds COSTA MESA, Calif.: 12 July 2017 An increase in power outage information along with higher
(Page 2 of 2) NOTE: Eight charts follow.
Reports: Overall Satisfaction among Business Customers of Electric Utilities Increases Notably, But Satisfaction Lags among Businesses That Spend the Least on Electricity Ranking Highest in Their Respective
High Satisfaction Achieved When Electric Utilities Deliver Convenience, Focus on Citizenship, J.D. Power Finds
High Satisfaction Achieved When Electric Utilities Deliver Convenience, Focus on Citizenship, Finds Top-Performing Utilities Offer Convenience for Business Customer Interaction, Place Greater Focus on
Electric Utilities Set New Benchmark for Business Customer Satisfaction, J.D. Power Finds
Electric Utilities Set New Benchmark for Business Customer Satisfaction, J.D. Power Finds Industry-Wide Focus on Improved, Multi-Channel Communications Drives Highest-Ever Satisfaction Scores COSTA MESA,
J.D. Power Reports Price and Billing/Payment are Primary Drivers of Increased Overall Customer Satisfaction with Electric Residential Utilities
Reports Price and Billing/Payment are Primary Drivers of Increased Overall Customer Satisfaction with Electric Residential Utilities Improved Communications During Long Outages Increases Satisfaction WESTLAKE
Communicating with Customers via Electronic Methods Impacts Overall Satisfaction
J.D. Power and Associates Reports: On the Heels of Powerful Storms, Customer Satisfaction with Electric Utility Companies Declines for Second Consecutive Year Communicating with Customers via Electronic
Satisfaction Improves for 79 of the 93 Utility Providers Included in the Study
w J.D. Power Reports: Proactive Communication, Including Using Digital and Social Media, Is Key to Improved Business Customer Satisfaction with Electric Utility Companies Satisfaction Improves for 79 of
Gas Utility Satisfaction Reaches All-Time High, J.D. Power Finds. Safety First: Safety Prep Translates into Satisfaction among Business Customers
Gas Utility Satisfaction Reaches All-Time High, J.D. Power Finds Safety First: Safety Prep Translates into Satisfaction among Business Customers COSTA MESA, Calif.: 17 Jan. 2018 Gas utility business customer
Improved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds
Improved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds COSTA MESA, Calif.: 12 Sept. 2018 Gas utility companies should be doing more to increase their communications
Utilities in the South Maintain Power Reliability Ratings, Despite Four Hurricanes in 2004
Reports: Electric Utilities Improve Customer Satisfaction Utilities in the South Maintain Power Reliability Ratings, Despite Four Hurricanes in 2004 WESTLAKE VILLAGE, Calif.: 21 July 2005 Overall customer
Exhibit to Agenda Item #1
Exhibit to Agenda Item #1 Board Strategic Development Committee and Special Board of Directors Meeting Tuesday, August 14, 2018, scheduled to begin at 5:30 p.m. Customer Service Center, Rubicon Room Powering
Exhibit to Agenda Item #1
Exhibit to Agenda Item #1 Board Energy Resources & Customer Services Committee Meeting and Special SMUD Board of Directors Meeting Wednesday, August 2, 2017, scheduled to begin at 5:30 p.m. Customer Service
Residential Customers Resistant to Changing Retail Electric Providers as Price Gap Closes
Residential Customers Resistant to Changing Retail Electric Providers as Price Gap Closes Given Absence of Significant Price/Value Difference, Customers Are Staying Put; Champion Energy Services, Ambit
J.D. Power and Associates Reports: Small-Business Customers Are Less Satisfied with Their Electric Utility Than are Larger-Business Customers
CONTACT: Michael Greywitt (805) 418-8000, West Coast John Tews (248) 267-6800, East Coast Reports: Small-Business Customers Are Less Satisfied with Their Electric Utility Than are Larger-Business Customers
J.D. Power Reports: As the Pace of Switching Slows, Retail Electric Providers Need to Find Ways to Differentiate the Customer Experience
Reports: As the Pace of Switching Slows, Retail Electric Providers Need to Find Ways to Differentiate the Customer Experience Satisfaction with Retail Electric Providers Is Highest in Texas and Pennsylvania
Original Equipment Tire Customer Satisfaction Continues to Improve, J.D. Power Finds
Original Equipment Tire Customer Satisfaction Continues to Improve, J.D. Power Finds Ranks Highest in All Four Segments COSTA MESA, Calif.: 22 March 2018 Overall customer satisfaction with original equipment
Dodge and Porsche Each Receive Three Segment-Level Awards; Audi, Ford, Mercedes-Benz and Nissan Each Receive Two
J.D. Power Reports: Automakers Struggle to Impress Owners with Increased Usefulness of In-Vehicle Technologies And Features on All-New and Redesigned Models Dodge and Porsche Each Receive Three Segment-Level
Original Equipment Tire Brands Have Loyalty Traction with Vehicle Owners, J.D. Power Finds
Original Equipment Tire Brands Have Loyalty Traction with Vehicle Owners, Finds Ranks Highest for Satisfaction in All Four Segments COSTA MESA, Calif.: 23 March 2017 Vehicle owners that need to replace
Safety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds
w Safety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds COSTA MESA, Calif.: 10 February 2016 Safety and reliability is the most
Vehicle Owners in China More Conscious of Tire Brands as Tire Replacement Rises, J.D. Power Finds
Vehicle Owners in China More Conscious of Tire Brands as Tire Replacement Rises, J.D. Power Finds Ranks Highest in Luxury Car and Mass Market Segments; Nexen Ranks Highest in SUV Segment BEIJING: 24 Aug.
Plug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds
Plug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds Overall Vehicle Appeal Remains the Same Level as in 2017, While Satisfaction with Fuel Economy Decreases
Chinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D.
Chinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D. Power Study Finds Land Rover Ranks Highest in APEAL among Luxury Brands; Dongfeng Yueda
More Safety Features and Advanced Technologies Increase New-Vehicle Appeal, J.D. Power Finds
More Safety Features and Advanced Technologies Increase New-Vehicle Appeal, J.D. Power Finds Lexus Ranks Highest among All Brands TOKYO: 21 Sept. 2017 As new vehicles are equipped with more features that
J.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction
w J.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction Ranks Highest in Three Vehicle Segments; Pirelli Ranks Highest in One WESTLAKE VILLAGE, Calif.:
DEAL ER DATAVI EW. Digital Marketing Index. June 2017
DEAL ER DATAVI EW Digital Marketing Index June 2017 DATA DRIVES STRATEGY. Dealer DataView is a monthly automotive digital marketing index, based on Dealer.com s leading proprietary data, research and analytics.
Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota Ranks Highest among Brands
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
Manufactured Home Shipments by Product Mix ( )
Manufactured Home Shipments by Product Mix (1990-2014) Data Source: Institute for Building Technology and Safety (IBTS) * "Destination Pending" represents month-end finished home inventory at a plant.
About J.D. Power do Brasil About J.D. Power and Associates About The McGraw-Hill Companies Media Relations Contacts:
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
Michigan Public Service Commission Case No.: U The Detroit Edison Company Exhibit: A-17 Current and Historical Credit Ratings Schedule: I1
Current and Historical Credit Ratings Schedule: I1 Page: 1 of 1 Line 1 Standard & Poor's 2 Current Ratings at Year End 3 Ratings 2009 2008 2007 2006 2005 4 Detroit Edison 5 Senior Unsecured Debt BBB BBB
J.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement
w J.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement Goodyear Ranks Highest in New-Vehicle Tire Satisfaction in the Luxury Car
1. Premium-branded audio system 2. Steering wheel controls for audio system 3. Satellite radio 4. Navigation system 5. MP3-capable CD player
J.D. Power and Associates Reports: Premium-Branded Audio Systems Have the Greatest Positive Impact On Vehicle Owner Satisfaction with Multimedia Systems Panasonic Automotive Systems Company of America,
Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study
Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study Lexus Ranks Highest in Vehicle Dependability for Fifth Consecutive Year; General Motors Receives Eight Segment Awards;
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA PACIFICORP. Exhibit Accompanying Direct Testimony of. Kurt G.
Application No. 18-04- BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA PACIFICORP Exhibit Accompanying Direct Testimony of Kurt G. Strunk Allowed Return on Equity for Other Utilities
J.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire
J.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire Pirelli Ranks Highest in New Vehicle Tire Customer Satisfaction
New-Vehicle Initial Quality Improves Again, J.D. Power Finds. Genesis, Kia and Hyundai Are Three Highest-Ranked Brands
New-Vehicle Initial Quality Improves Again, J.D. Power Finds Genesis, Kia and Hyundai Are Three Highest-Ranked Brands COSTA MESA, Calif.: 20 June 2018 New-vehicle quality has improved for the fourth consecutive
Hyundai-HMB is followed by Toyota (783), which performs well in the vehicle quality/reliability measure.
J.D. Power do Brasil Reports: Hyundai-HMB Ranks Highest in Vehicle Ownership Satisfaction Volkswagen Gol G4 (Subcompact Car); Hyundai-HMB HB20 (Entry Compact Hatch); Renault Logan (Entry Compact Sedan);
DEAL ER DATAVI EW. Digital Marketing Index October 2017
DEAL ER DATAVI EW Digital Marketing Index October 2017 DATA DRIVES STRATEGY. Dealer DataView is a monthly automotive digital marketing index, based on Dealer.com s proprietary data, research and analytics.
DEAL ER DATAVI EW. Digital Marketing Index. August 2017
DEAL ER DATAVI EW Digital Marketing Index August 2017 DATA DRIVES STRATEGY. Dealer DataView is a monthly automotive digital marketing index, based on Dealer.com s leading proprietary data, research and
The most problematic engine and fuel problems are driven by technology that is designed to reduce emissions from heavy-duty truck engines.
J.D. Power and Associates Reports: Introduction of EPA Emission Standard-Compliant Engines Impacts Class 8 Quality and Satisfaction Freightliner Ranks Highest in Satisfaction with Heavy-Duty Trucks in
Report. Electric Company Smart Meter Deployments: Foundation for a Smart Grid. December Prepared by: Adam Cooper
Report Smart Deployments: Foundation for a Smart Grid December Prepared by: Adam Cooper Smart Deployments: Foundation for a Smart Grid EXECUTIVE SUMMARY The transition of the electric power system is
Characteristics of Minimum Wage Workers: Bureau of Labor Statistics U.S. Department of Labor
Characteristics of Minimum Wage Workers: 2012 Bureau of Labor Statistics U.S. Department of Labor February 26, 2013 In 2012, 75.3 million in the United States age 16 and over were paid at, representing
5LINX Energy Program The Power of Choice Features and Benefits: How it works: Install Process: Enrollment: 1
5LINX Energy Program The Power of Choice The 5LINX Energy Program empowers consumers to make an informed decision when selecting a competitive supply offer. The program brings competitive natural gas and
Chinese Auto Manufacturers Continue to Close Quality Gap in J.D. Power Vehicle Dependability Study
Chinese Auto Manufacturers Continue to Close Quality Gap in J.D. Power Vehicle Dependability Study Beijing Hyundai Receives Three of 12 Model-Level Awards; Porsche Ranks Highest in Vehicle Dependability
J.D. Power Asia Pacific Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires
Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires Michelin Ranks Highest in Customer Satisfaction with Replacement Tires in the Mini-Car/ Compact Car,
Monthly Biodiesel Production Report
Monthly Biodiesel Production Report With data for June 2017 August 2017 Independent Statistics & Analysis www.eia.gov U.S. Department of Energy Washington, DC 20585 This report was prepared by the U.S.
DEAL ER DATAVI EW. Digital Marketing Index August 2018
DEAL ER DATAVI EW Digital Marketing Index August 2018 DATA DRIVES STRATEGY. The DataView is a monthly automotive digital marketing index, based on Dealer.com s proprietary data, research and analytics.
J.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires
J.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires Bridgestone Ranks Highest in Customer Satisfaction with Original Equipment Tires in The Mini- Car and
Overall Vehicle Appeal Improves; In-Vehicle Technology Remains Problematic
Overall Vehicle Appeal Improves; In-Vehicle Technology Remains Problematic Lexus Ranks Highest among All Nameplates; Honda N-WGN, Mazda Demio, Audi A3 and Toyota Alphard Rank Highest in Their Respective
Porsche Ranks Highest in APEAL for 12 th Consecutive Year; General Motors Receives Six Segment-Level Awards, Hyundai Motor Company Receives Five
Safety Features Score Big, Boosting New-Vehicle Appeal, J.D. Power Study Finds Porsche Ranks Highest in APEAL for 12 th Consecutive Year; General Motors Receives Six Segment-Level Awards, Hyundai Motor
J.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow
w J.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow Porsche Ranks Highest in Initial Quality among Luxury
Vehicle Dependability in China Improves; Gap between International, Domestic Brands Remains
Vehicle Dependability in China Improves; Gap between International, Domestic Brands Remains Beijing Hyundai Receives Five of 15 Model-Level Awards; Land Rover Ranks Highest in Vehicle Dependability among
Measuring Electric Service Reliability. Office of Public Accountability/ Ratepayer Advocate City of Los Angeles tel.
Measuring Electric Service Reliability Office of Public Accountability/ Ratepayer Advocate City of Los Angeles opa@lacity.org tel. 213-978-0220 July 24, 2018 Typical Utility Definitions of Service Reliability
Statement before the New Hampshire House Transportation Committee. Research on primary-enforcement safety belt use laws
Statement before the New Hampshire House Transportation Committee Research on primary-enforcement safety belt use laws Jessica B. Cicchino, Ph.D. Insurance Institute for Highway Safety The Insurance Institute
Initial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D.
Initial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D. Power Finds Porsche and Beijing Hyundai Rank Highest in Their Respective
Tracking New Coal-Fired Power Plants. Coal s Resurgence in Electric Power Generation
Tracking New Coal-Fired Power Plants Coal s Resurgence in Electric Power Generation February 24, 2004 Tracking New Coal-Fired Power Plants This information package is intended to provide an overview of
Quality of Small Vehicles Leads Industry Improvement, J.D. Power Study Finds
Quality of Small Vehicles Leads Industry Improvement, Study Finds Porsche Ranks Highest in Initial Quality among Luxury Brands; MINI Ranks Highest among Mass Market Brands SHANGHAI: 29 Sept. 2016 Significant
RELATIVE COSTS OF DRIVING ELECTRIC AND GASOLINE VEHICLES
SWT-2018-1 JANUARY 2018 RELATIVE COSTS OF DRIVING ELECTRIC AND GASOLINE VEHICLES IN THE INDIVIDUAL U.S. STATES MICHAEL SIVAK BRANDON SCHOETTLE SUSTAINABLE WORLDWIDE TRANSPORTATION RELATIVE COSTS OF DRIVING
Quality Perception Gap Emerges in Chinese Auto Consumer Market, J.D. Power Finds
Quality Perception Gap Emerges in Chinese Auto Consumer Market, J.D. Power Finds BMW Emerges as Most Desirable Manufacturer among Consumers in China Who Intend to Buy New Vehicles Within Next 12 Months
NEW SERVICES, PRODUCTS AND PROGRAMS SAMPLE PAGES
SAMPLE PAGES This InfoGrid is organized by date. The InfoGrid covers all types of services, products programs which electric utilities energy companies are offering to their residential, small business,
Characteristics of Minimum Wage Workers: 2011
Cornell University ILR School DigitalCommons@ILR Federal Publications Key Workplace Documents 3-2-2012 Characteristics of Minimum Wage Workers: 2011 Bureau of Labor Statistics Follow this and additional
Volt Infrastructure Update. How Electric Vehicles are impacting our Community
Volt Infrastructure Update How Electric Vehicles are impacting our Community Chevrolet Volt: Electric Vehicle (with a Range-Extender) Designed for 40 miles BATTERY Electric Drive (typically 25-50 mile
TRAFFIC VOLUME TRENDS July 2002
TRAFFIC VOLUME TRENDS July 2002 Travel on all roads and streets changed by +2.3 percent for July 2002 as compared to July 2001. Estimated Vehicle-Miles of Travel by Region - July 2002 - (in Billions) West
Results from the Auto Laundry News. Detailing Survey
Detail Survey Cover:Detail Survey Cover T H E V O I C E 12/17/14 O F 1:29 PM T H E Page 37 C A R C A R E I N D U S T R Y Results from the Auto Laundry News 2015 Detailing Survey 2015 Detail Survey he 2015
Michelin Ranks Highest in Customer Satisfaction with Winter Tires in Japan for a 10th Consecutive Year
J.D. Power Asia Pacific Reports: With Winter Tires Being Driven on Non-Winter More Than One-Half the Time, Tire Performance for Use on Both Regular and Winter Is Crucial Michelin Ranks Highest in Customer
05/17/2011
RETAIL DIESEL FUEL OUTLOOK A Fundamental Petroleum Trends Weekly Report Lehi German Tel: 816.505.0980 www.fundamentalpetroleumtrends.com Tuesday, May 17, 2011 Diesel Fuel Price Trends U.S. retail diesel
Demystifying Electric Bills -- Common energy bill elements and making sense of rate structures
Demystifying Electric Bills -- Common energy bill elements and making sense of rate structures March 8, 2018 www.efcnetwork.org This program is made possible under a cooperative agreement with the U.S.
TRAFFIC VOLUME TRENDS
Page 1 U. S. Department Transportation Federal Highway Administration Office Highway Policy Information TRAFFIC VOLUME TRENDS September Travel on all roads and streets changed by +2.5 (5.8 billion vehicle
MAGAZINE Publisher s Statement 6 months ended December 31, 2014 Subject to Audit
MAGAZINE Publisher s Statement 6 months ended December 31, 2014 Subject to Audit Field Served: The 164-year old monthly journal of politics, economics, society, travel, culture and nature, as well as essays
Publisher's Sworn Statement
Publisher's Sworn Statement FDMC is published monthly and is dedicated to providing the best practices in woodworking, technology and business to the people who manufacture furniture, cabinets, millwork
Johnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality
J.D. Power Reports: Manual Lumbar Support on an Otherwise Power Seat Pains New-Vehicle Owners Johnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality WESTLAKE VILLAGE, Calif:
Fisher, Sheehan & Colton Public Finance and General Economics Belmont, Massachusetts
NATURAL GAS PRICES BY CUSTOMER CLASS PRE- AND POST-DEREGULATION A State-by-State Briefing Guide October 1998 Prepared By: Fisher, Sheehan & Colton Public Finance and General Economics Belmont, Massachusetts
XTERRA AMERICA TOUR RULES FOR AMATEURS How to win an XTERRA Regional Championship
XTERRA AMERICA TOUR RULES FOR AMATEURS How to win an XTERRA Regional Championship Step 1: Identify your XTERRA Region as determined by the location of your primary residence at the time of your first race
Results from the Auto Laundry News. Detailing Survey
Detail Survey Cover:Detail Survey Cover T H E V O I C E 12/24/13 O F 10:45 AM T H E Page 33 C A R C A R E I N D U S T R Y Results from the Auto Laundry News 2014 Detailing Survey 2014 Detail Survey he
Shedding light on the nighttime driving risk
Shedding on the nighttime driving risk An analysis of fatal crashes under dark conditions in the U.S., 1999-2008 Russell Henk, P.E., Senior Research Engineer Val Pezoldt, Research Scientist Bernie Fette,
J.D. Power Asia Pacific Reports: Engine and Transmission Issues Top List of Problems for Mass Market Vehicles, Affecting Customer Loyalty
Reports: Engine and Transmission Issues Top List of Problems for Mass Market Vehicles, Affecting Customer Loyalty Beijing Hyundai Receives Three of 10 Model-Level Awards; BMW Ranks Highest in Vehicle Dependability
ELECTRIC AND GAS RESIDENTIAL RATE COMPARISON OCTOBER 1, 1998
Public Service Commission Of West Virginia ELECTRIC ND GS RESIDENTIL RTE COMPRISON OCTOBER 1, 1998 Prepared by: Francis J. DiVita Utilities nalyst I Special Studies Section Utilities Division TBLE OF CONTENTS
BMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank Highest in Their Respective Segments
and L Automobile Magazine Report: Highly Satisfied Vehicle Owners in France Are Notably More Likely to Repurchase the Same Vehicle Make BMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank
JOB CUT ANNOUNCEMENTS SURGE 45 PERCENT TO 76,835, HIGHEST MONTHLY TOTAL IN OVER THREE YEARS
CONTACT Colleen Madden, Director of Public Relations Office: 312-422-5074 Mobile: 314-807-1568 colleenmadden@challengergray.com **EMBARGOED COPY** FOR RELEASE AT 7:30 A.M. ET, MARCH 7, 2019 JOB CUT ANNOUNCEMENTS
Serious Preventable Motor Vehicle Incidents A New Benchmark
1 Serious Preventable Motor Vehicle Incidents A New Benchmark Dave Meisel, Sr. Director, Transportation Services Linda Limberg, Sr. Director, Safety EEI Safety Conference April, 2013 2 History Lesson PG&E
Results from the Auto Laundry News. Detailing Survey
Detail Survey Cover:Detail Survey Cover T H E V O I C E 12/19/12 O F 12:23 PM T H E Page 27 C A R C A R E I N D U S T R Y Results from the Auto Laundry News 2013 Detailing Survey Results From The Auto
US Exports to China by State
US Exports to China by State 2000 10 1818 N Street, NW, Suite 200, Washington, DC 20036 Tel: 202-429-0340 Fax: 202-775-2476 E-mail: info@uschina.org www.uschina.org Executive Summary Exports to China are
Going from Pump to Plug
Executive Summary Highlights Electric vehicles (EVs) are significantly cheaper than gasoline-powered vehicles to fuel and operate, according to a Union of Concerned Scientists analysis. Even with today
Publisher's Sworn Statement
Publisher's Sworn Statement Security Systems News provides comprehensive access to the physical security market. Its flagship monthly publication is the newspaper of record for the security industry. In
POLICY BRIEF. Citizen s Guide to Electric Choice & Competition ELIZABETH BRYAN & KATRINA ANDERSON. Background
POLICY BRIEF from the COMMONWEALTH FOUNDATION Vol. 22, No. 01 January 2010 Citizen s Guide to Electric Choice & Competition ELIZABETH BRYAN & KATRINA ANDERSON Background Why are we now getting electricity
ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS
2015 ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS NATIONAL AUTOMOBILE DEALERS ASSOCIATION Overview Steven Szakaly Chief Economist, NADA Patrick Manzi Senior Economist, NADA NADA
ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS
M I D Y E A R 2016 ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS NATIONAL AUTOMOBILE DEALERS ASSOCIATION Overview NADA Data now provides a biannual financial profile of new-car dealerships.
Energy, Economic. Environmental Indicators
Energy, Economic and AUGUST, 2018 All U.S. States & Select Extra Graphs Contents Purpose / Acknowledgements Context and Data Sources Graphs: USA RGGI States (Regional Greenhouse Gas Initiative participating
MMWR 1 Expanded Table 1. Persons living with diagnosed. Persons living with undiagnosed HIV infection
MMWR 1 Expanded Table 1 Expanded Table 1. Estimated* number of persons aged 13 years with (diagnosed and undiagnosed), and percentage of those with diagnosed, by jurisdiction and year United States, 2008
2009 Migration Patterns traffic flow by state/province
Interstate and Cross-Border 2009 Migration Patterns traffic flow by state/province Based on 71,474 Interstate Household Goods Moves from January 1, 2009 through December 31, 2009 UNITED STATES ALABAMA
2010 Migration Patterns traffic flow by state/province
Interstate and Cross-Border 2010 Migration Patterns traffic flow by state/province Based on 74,541 Interstate Household Goods Moves from January 1, 2010 through December 31, 2010 UNITED STATES ALABAMA
ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-TRUCK DEALERSHIPS
217 ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-TRUCK DEALERSHIPS Overview For 217, ATD Data our annual financial profile of franchised new medium- and heavyduty truck dealerships shows the following:
ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS
ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS 2014 www./nadadata Overview NADA Data 2014 the annual financial profile of America s franchised new-car dealerships shows a robust and
While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn t Exclusive to Luxury Brands, J.D.
While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn t Exclusive to Luxury Brands, J.D. Power Finds Toyota Motor Corporation Models Receive 10 Segment Awards;
EGUG 2008 Closing Session Southern California Public Power Authority
EGUG 2008 Closing Session Southern California Public Power Authority 2008 EGUG Conference 1 EGUG 2008 Theme: Riding the Winds of Change Rising to the Sun Project Management System Architecture Data Modeling
Agenda. o About Demand Response (DR) o How DR can be used in electricity markets
Demand Response Applications and Opportunities for Singapore Michael Zammit Principal, Market Development October, 2012 EnerNOC Inc. Agenda o About Demand Response (DR) o How DR can be used in electricity
=- Establish the Size of a Viable Dealer Network
GM Conducted Dealer Network Analysis to =- Establish the Size of a Viable Dealer Network GM's Approach to Dealer Network Planning - Competitive Dealer Throughput - Competitive Dealer Return on Investment
Toyota captures three top model awards, while Honda earns two model awards and BMW captures one.
and auto motor und sport/autostrassenverkehr Report: For the First Time, Honda is the Most Satisfying Brand to Own in Germany Toyota s Green Prius Leads Customer Satisfaction Rankings FRANKFURT: 10 July
67% Public education has been a crucial pathway out of poverty for families for generations, offering children. Education EDUCATION
EDUCATION 67% THE PERCENT OF ALL PUBLIC SCHOOL EIGHTH GRADERS UNABLE TO READ AT GRADE LEVEL Public education has been a crucial pathway out of poverty for families for generations, offering children opportunities
Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Replacement Tires in Their Respective Segments
Reports: Owners of Fuel-Efficient Replacement Tires in Japan Are Particularly Satisfied with Tire Contributions to Fuel Economy, Michelin and Each Rank Highest in Customer Satisfaction with Replacement