Satisfaction Improves for 79 of the 93 Utility Providers Included in the Study
|
|
- Bryan Doyle
- 5 years ago
- Views:
Transcription
1 w J.D. Power Reports: Proactive Communication, Including Using Digital and Social Media, Is Key to Improved Business Customer Satisfaction with Electric Utility Companies Satisfaction Improves for 79 of the 93 Utility Providers Included in the Study WESTLAKE VILLAGE, Calif.: 12 February 2014 Improved proactive communication using such direct and electronic channels as text messages, notifications and blogs is helping electric utility providers improve satisfaction among their business customers, according to the J.D. Power 2014 Electric Utility Business Customer Satisfaction Study SM released today. The study includes U.S. electric utilities each serving more than 25,000 businesses. More than 90 utility brands serving a total of nearly 12 million business customers are included in the study. Overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service. Overall satisfaction among electric utility business customers averages 662 (on a 1,000-point scale), an improvement from 647 in Communications satisfaction increases by 68 points when customers receive communications from their utility provider. Communications methods that generate the highest communication satisfaction scores are blogs (771); in-person visits by utility representative (757); text messages (753); and utility social media site (745). KEY FINDINGS Overall satisfaction improves in each of the six factors year over year, with the greatest increases in price (+18 points) and communications (+16). Satisfaction is lowest among small-business customers. Overall satisfaction among businesses spending $250 to $499 per month on their electric bill averages just 655, while satisfaction among the larger business sizes averages 665. Slightly less than one-third (32%) of business customers are aware of their utility s efforts to increase the general safety of the electric system. Overall satisfaction among customers who are aware of such efforts is 116 points higher than among those who are not aware (741 vs. 625, respectively). Power quality and reliability satisfaction among business customers who experience a power outage and receive information regarding the outage is 691, compared with 558 among those who do not receive any outage information. Power quality and reliability satisfaction is highest among customers who receive outage information proactively from their utility (745) and lowest among those who did not receive any outage information proactively from their utility (673). Satisfaction improves for 79 of the 93 utility providers included in the study, compared with The biggest declines for utilities with satisfaction scores the same or lower than in 2013 are in customer service, which is an area they have total control over, said Jeff Conklin, senior director of the energy practice at J.D. Power. Customer expectations are increasing and utilities need to keep up with them. The greatest struggle for utilities being left behind is their business customers online experience an area they can directly address. (Page 1 of 2)
2 Study Rankings Within each of the four geographic regions included in the study, utility providers are classified into one of two segments: large (serving 85,000 or more business customers) and midsize (serving between 25,000 and 84,999 business customers). Rankings within each region and segment are as follows: East Region PPL Electric Utilities ranks highest among large electric utility providers in the East Region for the second consecutive year, with a score of 681. Among midsize electric utilities in the East Region, Central Hudson Gas & Electric (676) ranks highest. Midwest Region In the Midwest Region, MidAmerican Energy (697) ranks highest among large electric utilities. Indianapolis Power & Light Company ranks highest among midsize brands for the second consecutive year, with a score of 696. South Region Georgia Power (713) ranks highest among large utilities in the South Region for the second consecutive year. Among midsize electric utilities, Entergy Texas ranks highest for the second consecutive year, with a score of 700. West Region Salt River Project (713) ranks highest among large electric utilities in the West Region. Among midsize electric utility providers, Sacramento Municipal Utility District ranks highest (713). The 2014 Electric Utility Business Customer Satisfaction Study is based on responses from more than 23,700 online interviews with business customers that spend at least $250 monthly on electricity. The study was fielded from April through June 2013 and September through December Media Relations Contacts Jeff Perlman; Brandware Public Relations; Woodland Hills, Calif.; ; jperlman@brandwarepr.com John Tews; Troy, Mich.; ; media.relations@jdpa.com About J.D. Power and Advertising/Promotional Rules About McGraw Hill Financial # # # (Page 2 of 2) Note: Eight rank charts follow.
3 East Region: Large Segment
4 East Region: Midsize Segment Note: Included in the study, but not ranked due to insufficient sample size are, Mon Power and Potomac Edison
5 Midwest Region: Large Segment
6 Midwest Region: Midsize Segment
7 South Region: Large Segment
8 South Region: Midsize Segment Note: Included in the study, but not ranked due to insufficient sample size are, Cleco Power, Mississippi Power, Santee Cooper and Xcel Energy-South
9 West Region: Large Segment
10 West Region: Midsize Segment
(Page 2 of 2) NOTE: Eight charts follow.
Reports: Overall Satisfaction among Business Customers of Electric Utilities Increases Notably, But Satisfaction Lags among Businesses That Spend the Least on Electricity Ranking Highest in Their Respective
More informationCommunicating with Customers via Electronic Methods Impacts Overall Satisfaction
J.D. Power and Associates Reports: On the Heels of Powerful Storms, Customer Satisfaction with Electric Utility Companies Declines for Second Consecutive Year Communicating with Customers via Electronic
More informationCustomer Engagement Drives Electric Utility Business Customer Satisfaction to Record High
Customer Engagement Drives Electric Utility Business Customer Satisfaction to Record High Satisfaction Improves across All Factors, with Largest Gains in Price and Communication COSTA MESA, Calif.: 11
More informationUtilities in the South Maintain Power Reliability Ratings, Despite Four Hurricanes in 2004
Reports: Electric Utilities Improve Customer Satisfaction Utilities in the South Maintain Power Reliability Ratings, Despite Four Hurricanes in 2004 WESTLAKE VILLAGE, Calif.: 21 July 2005 Overall customer
More informationHigh Satisfaction Achieved When Electric Utilities Deliver Convenience, Focus on Citizenship, J.D. Power Finds
High Satisfaction Achieved When Electric Utilities Deliver Convenience, Focus on Citizenship, Finds Top-Performing Utilities Offer Convenience for Business Customer Interaction, Place Greater Focus on
More informationJ.D. Power Reports: As the Pace of Switching Slows, Retail Electric Providers Need to Find Ways to Differentiate the Customer Experience
Reports: As the Pace of Switching Slows, Retail Electric Providers Need to Find Ways to Differentiate the Customer Experience Satisfaction with Retail Electric Providers Is Highest in Texas and Pennsylvania
More informationJ.D. Power Reports Price and Billing/Payment are Primary Drivers of Increased Overall Customer Satisfaction with Electric Residential Utilities
Reports Price and Billing/Payment are Primary Drivers of Increased Overall Customer Satisfaction with Electric Residential Utilities Improved Communications During Long Outages Increases Satisfaction WESTLAKE
More informationElectric Utilities Set New Benchmark for Business Customer Satisfaction, J.D. Power Finds
Electric Utilities Set New Benchmark for Business Customer Satisfaction, J.D. Power Finds Industry-Wide Focus on Improved, Multi-Channel Communications Drives Highest-Ever Satisfaction Scores COSTA MESA,
More informationGas Utility Satisfaction Reaches All-Time High, J.D. Power Finds. Safety First: Safety Prep Translates into Satisfaction among Business Customers
Gas Utility Satisfaction Reaches All-Time High, J.D. Power Finds Safety First: Safety Prep Translates into Satisfaction among Business Customers COSTA MESA, Calif.: 17 Jan. 2018 Gas utility business customer
More informationJ.D. Power and Associates Reports: Small-Business Customers Are Less Satisfied with Their Electric Utility Than are Larger-Business Customers
CONTACT: Michael Greywitt (805) 418-8000, West Coast John Tews (248) 267-6800, East Coast Reports: Small-Business Customers Are Less Satisfied with Their Electric Utility Than are Larger-Business Customers
More informationJ.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction
w J.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction Ranks Highest in Three Vehicle Segments; Pirelli Ranks Highest in One WESTLAKE VILLAGE, Calif.:
More informationPower Reliability Shows Improvement; Communications about Outages Is Key
Overall Satisfaction Is Up and Monthly Bills Down, Yet Electric Providers Still Lag Behind Other Industries in Customer Satisfaction, J.D. Power Study Finds Power Reliability Shows Improvement; Communications
More informationResidential Customers Resistant to Changing Retail Electric Providers as Price Gap Closes
Residential Customers Resistant to Changing Retail Electric Providers as Price Gap Closes Given Absence of Significant Price/Value Difference, Customers Are Staying Put; Champion Energy Services, Ambit
More information1. Premium-branded audio system 2. Steering wheel controls for audio system 3. Satellite radio 4. Navigation system 5. MP3-capable CD player
J.D. Power and Associates Reports: Premium-Branded Audio Systems Have the Greatest Positive Impact On Vehicle Owner Satisfaction with Multimedia Systems Panasonic Automotive Systems Company of America,
More informationThe most problematic engine and fuel problems are driven by technology that is designed to reduce emissions from heavy-duty truck engines.
J.D. Power and Associates Reports: Introduction of EPA Emission Standard-Compliant Engines Impacts Class 8 Quality and Satisfaction Freightliner Ranks Highest in Satisfaction with Heavy-Duty Trucks in
More informationJ.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire
J.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire Pirelli Ranks Highest in New Vehicle Tire Customer Satisfaction
More informationOverall Residential Electric Utility Customer Satisfaction Increases for Sixth Consecutive Year, J.D. Power Finds
Overall Residential Electric Utility Customer Satisfaction Increases for Sixth Consecutive Year, J.D. Power Finds COSTA MESA, Calif.: 12 July 2017 An increase in power outage information along with higher
More informationExhibit to Agenda Item #1
Exhibit to Agenda Item #1 Board Strategic Development Committee and Special Board of Directors Meeting Tuesday, August 14, 2018, scheduled to begin at 5:30 p.m. Customer Service Center, Rubicon Room Powering
More informationTwo Volkswagen Models and One Honda Model Receive Segment Awards; Toyota Ranks Highest among Brands
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
More informationDodge and Porsche Each Receive Three Segment-Level Awards; Audi, Ford, Mercedes-Benz and Nissan Each Receive Two
J.D. Power Reports: Automakers Struggle to Impress Owners with Increased Usefulness of In-Vehicle Technologies And Features on All-New and Redesigned Models Dodge and Porsche Each Receive Three Segment-Level
More informationJ.D. Power Asia Pacific Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires
Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires Michelin Ranks Highest in Customer Satisfaction with Replacement Tires in the Mini-Car/ Compact Car,
More informationImproved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds
Improved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds COSTA MESA, Calif.: 12 Sept. 2018 Gas utility companies should be doing more to increase their communications
More informationJ.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement
w J.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement Goodyear Ranks Highest in New-Vehicle Tire Satisfaction in the Luxury Car
More informationAbout J.D. Power do Brasil About J.D. Power and Associates About The McGraw-Hill Companies Media Relations Contacts:
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
More informationJ.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires
J.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires Bridgestone Ranks Highest in Customer Satisfaction with Original Equipment Tires in The Mini- Car and
More informationOriginal Equipment Tire Customer Satisfaction Continues to Improve, J.D. Power Finds
Original Equipment Tire Customer Satisfaction Continues to Improve, J.D. Power Finds Ranks Highest in All Four Segments COSTA MESA, Calif.: 22 March 2018 Overall customer satisfaction with original equipment
More informationJohnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality
J.D. Power Reports: Manual Lumbar Support on an Otherwise Power Seat Pains New-Vehicle Owners Johnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality WESTLAKE VILLAGE, Calif:
More informationHyundai-HMB is followed by Toyota (783), which performs well in the vehicle quality/reliability measure.
J.D. Power do Brasil Reports: Hyundai-HMB Ranks Highest in Vehicle Ownership Satisfaction Volkswagen Gol G4 (Subcompact Car); Hyundai-HMB HB20 (Entry Compact Hatch); Renault Logan (Entry Compact Sedan);
More informationJ.D. Power Asia Pacific Reports: Engine and Transmission Issues Top List of Problems for Mass Market Vehicles, Affecting Customer Loyalty
Reports: Engine and Transmission Issues Top List of Problems for Mass Market Vehicles, Affecting Customer Loyalty Beijing Hyundai Receives Three of 10 Model-Level Awards; BMW Ranks Highest in Vehicle Dependability
More informationOverall Vehicle Appeal Improves; In-Vehicle Technology Remains Problematic
Overall Vehicle Appeal Improves; In-Vehicle Technology Remains Problematic Lexus Ranks Highest among All Nameplates; Honda N-WGN, Mazda Demio, Audi A3 and Toyota Alphard Rank Highest in Their Respective
More informationBridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Replacement Tires in Their Respective Segments
Reports: Owners of Fuel-Efficient Replacement Tires in Japan Are Particularly Satisfied with Tire Contributions to Fuel Economy, Michelin and Each Rank Highest in Customer Satisfaction with Replacement
More informationMichelin Ranks Highest in Customer Satisfaction with Winter Tires in Japan for a 10th Consecutive Year
J.D. Power Asia Pacific Reports: With Winter Tires Being Driven on Non-Winter More Than One-Half the Time, Tire Performance for Use on Both Regular and Winter Is Crucial Michelin Ranks Highest in Customer
More informationBMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank Highest in Their Respective Segments
and L Automobile Magazine Report: Highly Satisfied Vehicle Owners in France Are Notably More Likely to Repurchase the Same Vehicle Make BMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank
More informationTechnology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study
Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study Lexus Ranks Highest in Vehicle Dependability for Fifth Consecutive Year; General Motors Receives Eight Segment Awards;
More informationJ.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow
w J.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow Porsche Ranks Highest in Initial Quality among Luxury
More informationChinese Auto Manufacturers Continue to Close Quality Gap in J.D. Power Vehicle Dependability Study
Chinese Auto Manufacturers Continue to Close Quality Gap in J.D. Power Vehicle Dependability Study Beijing Hyundai Receives Three of 12 Model-Level Awards; Porsche Ranks Highest in Vehicle Dependability
More informationHonda Remains the Most Satisfying Brand to Own in France
and L Automobile Magazine Report: Toyota, BMW, Honda and Peugeot Capture Top Model Awards in France Vehicle Customer Satisfaction Study Honda Remains the Most Satisfying Brand to Own in France PARIS: 22
More informationOriginal Equipment Tire Brands Have Loyalty Traction with Vehicle Owners, J.D. Power Finds
Original Equipment Tire Brands Have Loyalty Traction with Vehicle Owners, Finds Ranks Highest for Satisfaction in All Four Segments COSTA MESA, Calif.: 23 March 2017 Vehicle owners that need to replace
More information(Page 1 of 2) 1 Source: J.D. Power and Associates 2009 Avoider Study SM
Reports: Despite Overall Industry Improvement in Long-Term Dependability, Some Vehicle Brands Don t Receive the Credit They re Due Japanese Models Capture Nine Segment Awards, While Domestic Models Garner
More informationChinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D.
Chinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D. Power Study Finds Land Rover Ranks Highest in APEAL among Luxury Brands; Dongfeng Yueda
More informationToyota captures three top model awards, while Honda earns two model awards and BMW captures one.
and auto motor und sport/autostrassenverkehr Report: For the First Time, Honda is the Most Satisfying Brand to Own in Germany Toyota s Green Prius Leads Customer Satisfaction Rankings FRANKFURT: 10 July
More informationPlug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds
Plug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds Overall Vehicle Appeal Remains the Same Level as in 2017, While Satisfaction with Fuel Economy Decreases
More informationMore Safety Features and Advanced Technologies Increase New-Vehicle Appeal, J.D. Power Finds
More Safety Features and Advanced Technologies Increase New-Vehicle Appeal, J.D. Power Finds Lexus Ranks Highest among All Brands TOKYO: 21 Sept. 2017 As new vehicles are equipped with more features that
More informationExhibit to Agenda Item #1
Exhibit to Agenda Item #1 Board Energy Resources & Customer Services Committee Meeting and Special SMUD Board of Directors Meeting Wednesday, August 2, 2017, scheduled to begin at 5:30 p.m. Customer Service
More informationJ.D. Power Asia Pacific Reports: After-Sales Dealer Service Satisfaction in China Plateaus After Six Consecutive Years of Increases
J.D. Power Asia Pacific Reports: After-Sales Dealer Satisfaction in China Plateaus After Six Consecutive Years of Increases Japanese Brands Rank in the Top Three Positions, with Guangqi Honda Achieving
More informationSafety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds
w Safety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds COSTA MESA, Calif.: 10 February 2016 Safety and reliability is the most
More informationJ.D. Power Asia Pacific Reports: Domestic Brands in China Narrow the Gap with International Brands in Overall New-Vehicle Appeal
J.D. Power Asia Pacific Reports: Domestic Brands in China Narrow the Gap with International Brands in Overall New-Vehicle Appeal Models from Shanghai General Motors lead in four segments; Audi Ranks Highest
More informationJ.D. Power and Associates Reports: Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years
J.D. Power and Associates Reports: Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years Ford Receives Five Segment-Level Awards; Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen
More informationVehicle Owners in China More Conscious of Tire Brands as Tire Replacement Rises, J.D. Power Finds
Vehicle Owners in China More Conscious of Tire Brands as Tire Replacement Rises, J.D. Power Finds Ranks Highest in Luxury Car and Mass Market Segments; Nexen Ranks Highest in SUV Segment BEIJING: 24 Aug.
More informationQuality of Small Vehicles Leads Industry Improvement, J.D. Power Study Finds
Quality of Small Vehicles Leads Industry Improvement, Study Finds Porsche Ranks Highest in Initial Quality among Luxury Brands; MINI Ranks Highest among Mass Market Brands SHANGHAI: 29 Sept. 2016 Significant
More informationQuality Perception Gap Emerges in Chinese Auto Consumer Market, J.D. Power Finds
Quality Perception Gap Emerges in Chinese Auto Consumer Market, J.D. Power Finds BMW Emerges as Most Desirable Manufacturer among Consumers in China Who Intend to Buy New Vehicles Within Next 12 Months
More informationInitial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D.
Initial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D. Power Finds Porsche and Beijing Hyundai Rank Highest in Their Respective
More informationNew-Vehicle Initial Quality Improves Again, J.D. Power Finds. Genesis, Kia and Hyundai Are Three Highest-Ranked Brands
New-Vehicle Initial Quality Improves Again, J.D. Power Finds Genesis, Kia and Hyundai Are Three Highest-Ranked Brands COSTA MESA, Calif.: 20 June 2018 New-vehicle quality has improved for the fourth consecutive
More informationVehicle Dependability in China Improves; Gap between International, Domestic Brands Remains
Vehicle Dependability in China Improves; Gap between International, Domestic Brands Remains Beijing Hyundai Receives Five of 15 Model-Level Awards; Land Rover Ranks Highest in Vehicle Dependability among
More informationConsumers Ask, Automakers Deliver: APEAL Shows Biggest Improvement in Study s History, J.D. Power Finds
Consumers Ask, Automakers Deliver: APEAL Shows Biggest Improvement in Study s History, J.D. Power Finds Genesis Ranks Highest for First Time; Chevrolet and GMC are Highest-Ranked Mass Market Brands; Ford
More information(Page 1 of 3) 1 Source: Sales data from LMC Automotive for 2011 (October 2010-June 2011) and 2012 (October 2011-June 2012)
J.D. Power Asia Pacific Reports: Domestic Brands in China Narrow Initial Quality Gap with International Brands, As Industry-Wide Problem Rate Declines to Historic Low Lexus Ranks Highest in Initial Quality;
More information2015 AER Survey of Albertans and Stakeholders. Executive Summary
2015 AER Survey of Albertans and Stakeholders Executive Summary 2015 AER Survey of Albertans: Executive Summary July 2015 Published by Alberta Energy Regulator Suite 1000, 250 5 Street SW Calgary, Alberta
More information2018 AER Social Research Report
2018 AER Social Research Report Executive Summary June 2018 2018 AER Social Research Report Executive Summary June 2018 Published by Alberta Energy Regulator Suite 1000, 250 5 Street SW Calgary, Alberta
More informationExperian Automotive Briefing 2014 automotive market share and registration trends
Experian Automotive Briefing 2014 automotive market share and registration trends Melinda Zabritski Senior Director Marty Miller Senior Product Manager Experian and the marks used herein are service marks
More informationStrong Dependability Levels Can Elevate Residual Value and Purchase Price of Used Vehicles
Reports: Buick and Lexus Brands Tie for Highest Rank in Vehicle Dependability Strong Dependability Levels Can Elevate Residual Value and Purchase Price of Used Vehicles WESTLAKE VILLAGE, Calif.: 9 August
More information2018 Automotive Fuel Economy Survey Report
2018 Automotive Fuel Economy Survey Report The Consumer Reports Survey Team conducted a nationally representative survey in May 2018 to assess American adults attitudes and viewpoints on vehicle fuel economy.
More informationPorsche Ranks Highest in APEAL for 12 th Consecutive Year; General Motors Receives Six Segment-Level Awards, Hyundai Motor Company Receives Five
Safety Features Score Big, Boosting New-Vehicle Appeal, J.D. Power Study Finds Porsche Ranks Highest in APEAL for 12 th Consecutive Year; General Motors Receives Six Segment-Level Awards, Hyundai Motor
More informationVehicle Owners in Germany Cite More Problems with Premium Vehicles than Volume Vehicles, J.D. Power Finds
Vehicle Owners in Germany Cite More Problems with Premium Vehicles than Volume Vehicles, J.D. Power Finds Toyota Ranks Highest in Vehicle Dependability MUNICH: 17 July 2018 Despite identifying more problems
More informationJ.D. Power and Associates Reports: Overall Initial Quality Improves Considerably, with Gains Shared Across Most Manufacturers
Reports: Overall Initial Quality Improves Considerably, with Gains Shared Across Most Manufacturers American Honda, Ford Motor Company, General Motors Corporation and Toyota Motor Sales Each Capture Three
More informationMONTHLY NEW RESIDENTIAL SALES, APRIL 2017
FOR RELEASE AT 10:00 AM EDT, TUESDAY, MAY 23, MONTHLY NEW RESIDENTIAL SALES, APRIL Release Number: CB17-80 May 23, - The U.S. Census Bureau and the U.S. Department of Housing and Urban Development jointly
More informationReed Job Index: September 2010
Reed Job Index: September 2010 The Reed Job Index tracks the number of new job opportunities and the salaries on offer compared to the previous month and against a baseline of 100 set in December 2009.
More informationFOR IMMEDIATE RELEASE
Article No. 7433 Available on www.roymorgan.com Roy Morgan Unemployment Profile Friday, 12 January 2018 2.6m Australians unemployed or under-employed in December The latest data for the Roy Morgan employment
More informationWhile Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn t Exclusive to Luxury Brands, J.D.
While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn t Exclusive to Luxury Brands, J.D. Power Finds Toyota Motor Corporation Models Receive 10 Segment Awards;
More informationFOR IMMEDIATE RELEASE
Article No. 5842 Available on www.roymorgan.com Roy Morgan Unemployment Profile Thursday, 2 October 2014 Unemployment climbs to 9.9% in September as full-time work lowest since October 2011; 2.2 million
More informationBGE Smart Energy Pricing: Customers are making it work
BGE Smart Energy Pricing: Customers are making it work Institute for Regulatory Policy Studies Conference April 29,2010 Neel Gulhar Program Manager, Smart Grid Smart Energy Pricing Agenda BGE Smart Grid
More informationTerry Blackwell Page 1 of 5. Education North Carolina State University BS, Electrical Engineering Power Systems emphasis
Terry Blackwell Page 1 of 5 Education 1977 North Carolina State University BS, Electrical Engineering Power Systems emphasis Professional Qualifications 1977 PE-Professional Engineer Business Experience
More information2019 CAR BUYER JOURNEY APRIL 2019
2019 CAR BUYER JOURNEY APRIL 2019 CAR BUYER JOURNEY RESEARCH BACKGROUND Cox Automotive has been researching the car buying journey for nearly 10 years to monitor key changes in consumer buying behaviors.
More informationMonthly Biodiesel Production Report
Monthly Biodiesel Production Report With data for June 2017 August 2017 Independent Statistics & Analysis www.eia.gov U.S. Department of Energy Washington, DC 20585 This report was prepared by the U.S.
More informationDonna Painter, Executive Consultant February 27, 2013
Donna Painter, Executive Consultant February 27, 2013 Transmission What is it and How has it Evolved Legislation and Regulatory Impacts What is Next for AMEA and Others Transmission System High voltage
More informationIMPROVING CITIES THROUGH PUBLIC-PRIVATE PARTNERSHIPS. Toronto Forum For Global Cities December 2008
IMPROVING CITIES THROUGH PUBLIC-PRIVATE PARTNERSHIPS Toronto Forum For Global Cities December 2008 TORONTO S CHALLENGE GTA suffers from traffic congestion The average Torontonian spends seven hours a week
More information1. H. Julius Hackett General Manager Phone: (850) Extension 201 Cell: (850)
Interconnection and Net Metering of Customer-Owned Renewable Generation Report to the Florida Public Service Commission Pursuant to Rule 25-6.065, F.A.C. Calendar Year 2010 1. Introduction: a) b) Mailing
More informationIt s in the Details: A Deeper Dive to Maximize Network Analysis Value
It s in the Details: A Deeper Dive to Maximize Network Analysis Value Presented by: Bruce Baring, Director, Supply Chain Solutions Peach State John Warden, EVP, Site Selection Services, Colliers International
More informationCurrent Issue Winter 2011
Current Issue Winter 2011 Welcome Welcome to the winter edition of our e-newsletter, your one-stop link to valuable information from Xcel Energy. You ll find easy-to-use links for reporting lights out,
More informationXcel Energy sending crews to Puerto Rico to help with ongoing power restoration efforts Company trucks and equipment are en route
Xcel Energy Media Relations 414 Nicollet Mall, 401-7 Minneapolis, MN 55401 (612) 215-5300 www.xcelenergy.com Xcel Energy sending crews to Puerto Rico to help with ongoing power restoration efforts Company
More informationDEAL ER DATAVI EW. Digital Marketing Index. June 2017
DEAL ER DATAVI EW Digital Marketing Index June 2017 DATA DRIVES STRATEGY. Dealer DataView is a monthly automotive digital marketing index, based on Dealer.com s leading proprietary data, research and analytics.
More informationSacramento Municipal Utility District s EV Innovators Pilot
Sacramento Municipal Utility District s EV Innovators Pilot Lupe Jimenez November 20, 2013 Powering forward. Together. Agenda SMUD Snapshot Pilot Plan v Background v At-a-Glance v Pilot Schedule Treatment
More informationJOB CUT ANNOUNCEMENTS SURGE 45 PERCENT TO 76,835, HIGHEST MONTHLY TOTAL IN OVER THREE YEARS
CONTACT Colleen Madden, Director of Public Relations Office: 312-422-5074 Mobile: 314-807-1568 colleenmadden@challengergray.com **EMBARGOED COPY** FOR RELEASE AT 7:30 A.M. ET, MARCH 7, 2019 JOB CUT ANNOUNCEMENTS
More informationREED Job Index: January 2012 KEY FINDINGS
REED Job Index: uary 2012 The Reed Job Index tracks the number of new job opportunities and the salaries on offer compared to the previous month and against a baseline of 100 set in ember 2009. This monthly
More informationFOR IMMEDIATE RELEASE
Article No. 7761 Available on www.roymorgan.com Roy Morgan Unemployment Profile Monday, 8 October 2018 Unemployment down to 9.4% in September off two-year high Australian employment has grown solidly over
More information2015 J.D. Power Vehicle Dependability Study (VDS)
2015 J.D. Power Vehicle Dependability Study (VDS) J.D. Power Vehicle Dependability Study is an annual U.S. market based study that provides insight into the reliability and durability of brands and models
More informationStaying Ahead of the Curve
Staying Ahead of the Curve Understanding Key Trends in California s Automotive Marketplace 27 November 2012 John C. Humphrey Senior Vice President & General Manager Global Automotive Division J.D. Power
More informationWithin the service area of the District from lines of 115,000 volts or 34,500 volts.
Rate Schedule LP-4 Lo u p La r g e Li g h t a n d Po w e r - Su b t r a n s m i s s i o n De l i v e r y w i t h Cu s t o m e r Ge n e r a t i o n Un d e r Buy/Sell Concept Loup River Public Power District
More informationValeo reports 14% growth in consolidated sales for third quarter 2011
24.11 Valeo reports 14 growth in consolidated sales for third quarter 2011 Third quarter 2011-14 growth in consolidated sales (12 on a like-for-like basis 1 ) to 2,662 million euros - 17 growth in original
More informationMeasuring Electric Service Reliability. Office of Public Accountability/ Ratepayer Advocate City of Los Angeles tel.
Measuring Electric Service Reliability Office of Public Accountability/ Ratepayer Advocate City of Los Angeles opa@lacity.org tel. 213-978-0220 July 24, 2018 Typical Utility Definitions of Service Reliability
More informationPurple Line Extension, Section 2 Southern California Edison, Phase I
Purple Line Extension, Section 2 Southern California Edison, Phase I 1 Agenda Advance Utility Relocation (AUR) Schedule Southern California Edison (SCE) overview Street Impacts Sunday work: 10am-6pm Left
More informationDonna S. Painter Record of Litigation Experience
Page 1 ER13-1605-000 NV Energy Operating Companies Las Vegas Power Transmission cost of service and 2013-14 Company LLC revenue requirements, postage stamp and zonal rates United States District Court,
More informationPurple Line Extension, Section 2 Southern California Edison, Phase I June 7, 2017
Purple Line Extension, Section 2 Southern California Edison, Phase I June 7, 2017 Agenda Advance Utility Relocation (AUR) Schedule Southern California Edison (SCE) overview Street Impacts Sunday work:
More informationSeptember 2014 Data Release
September 214 Data Release Fannie Mae s consumer attitudinal survey polls the adult U.S. general population to assess their attitudes about homeownership, renting a home, the economy, and household finances.
More informationAgenda. Industry Rate Trends Summary of Financial Targets Cost of Service Information. Valuation of Solar
Agenda Industry Rate Trends Summary of Financial Targets Cost of Service Information Customer charges Residential Demand Charges Time of Use Rates Valuation of Solar Industry Trends Increasing demand charges
More informationFOR IMMEDIATE RELEASE
Article No. 7845 Available on www.roymorgan.com Roy Morgan Unemployment Profile Friday, 18 January 2019 Unemployment in December is 9.7% and under-employment is 8.8% FOR IMMEDIATE RELEASE Australian unemployment
More informationREED Job Index: October 2011 KEY FINDINGS
REED Job Index: ober 2011 The Reed Job Index tracks the number of new job opportunities and the salaries on offer compared to the previous month and against a baseline of 100 set in ember 2009. This monthly
More informationPomona Rotary December 19, 2017
Pomona Rotary December 19, 2017 Los Angeles County s population will grow by 5.9% to 10.7 million by 2024 During that same period, the San Gabriel Valley will grow by 7.6% to more than 1.5 million; taking
More informationApril 2014 Data Release
April 214 Data Release Fannie Mae s consumer attitudinal survey polls the adult U.S. general population to assess their attitudes about homeownership, renting a home, the economy, and household finances.
More informationPOLICY BRIEF. Citizen s Guide to Electric Choice & Competition ELIZABETH BRYAN & KATRINA ANDERSON. Background
POLICY BRIEF from the COMMONWEALTH FOUNDATION Vol. 22, No. 01 January 2010 Citizen s Guide to Electric Choice & Competition ELIZABETH BRYAN & KATRINA ANDERSON Background Why are we now getting electricity
More information2008 Dealer Walk-In Traffic Study Results
Objectives Northwood University and AutoTrader.com Present: 2008 Dealer Walk-In Traffic Study Results January 25, 2009 1 Chip Perry President and CEO, AutoTrader.com 2 State of the Industry - Current Observations
More information