Improved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds
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1 Improved Community and Product Awareness Increases Satisfaction with Gas Utilities, J.D. Power Finds COSTA MESA, Calif.: 12 Sept Gas utility companies should be doing more to increase their communications recall with their efforts in the communities they serve as well as highlighting their extending product offerings, according to the J.D. Power 2018 Gas Utility Residential Satisfaction Study, SM released today. As customer satisfaction continues to increase from 2017, gas utility companies that highlight their involvement in their local communities are likely to see an increase in customer satisfaction, said Carl Lepper, Director of the Utility Practice at J.D. Power. It s beneficial, too, when information about products and services is regularly communicated. The 2018 Gas Utility Residential Customer Satisfaction Study ranks large and midsize utility companies in four geographic regions: East, Midwest, South and West. Companies in the midsize utility segment serve between 125,000 and 399,000 residential customers, and companies in the large utility segment serve 400,000 or more residential customers. The following utilities rank highest in customer satisfaction in their respective regions: East Large: New Jersey Natural Gas East Midsize: Elizabethtown Gas Midwest Large: MidAmerican Energy Midwest Midsize: Michigan Gas Utilities South Large: CenterPoint Energy South Midsize: TECO Peoples Gas West Large: NW Natural West Midsize: Cascade Natural Gas See the online press release at J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer. Media Relations Contacts Geno Effler; Costa Mesa, Calif.; ; media.relations@jdpa.com John Roderick; St. James, N.Y.; ; john@jroderick.com
2 About J.D. Power and Advertising/Promotional Rules # # # Note: Eight charts follow.
3 East Region: Large Segment New Jersey Natural Gas UGI PECO BGE PSE&G Washington Gas East Large Average Peoples Con Edison National Grid Philadelphia Gas Works National Fuel Gas Eversource (Page 2 of 3)
4 East Region: Midsize Segment Elizabethtown Gas 738 Columbia Gas of Pennsylvania 734 Connecticut Natural Gas 722 South Jersey Gas 722 East Midsize Average 717 Columbia Gas of Massachusetts 712 Rochester Gas & Electric 710 NYSEG 708 Southern Connecticut Gas 698 Liberty Utilities 679
5 Midwest Region: Large Segment MidAmerican Energy Consumers Energy DTE Energy CenterPoint Energy Xcel Energy Columbia Gas of Ohio Dominion Energy Ohio Midwest Large Average Black Hills Energy Vectren NIPSCO Kansas Gas Service We Energies Nicor Gas Ameren Illinois Duke Energy Spire Peoples Gas (Page 2 of 3)
6 Midwest Region: Midsize Segment Michigan Gas Utilities 749 Wisconsin Public Service 740 Metropolitan Utilities District 739 Citizens Energy Group 738 Alliant Energy 737 Atmos Energy 736 Madison Gas & Electric 735 Louisville Gas & Electric 734 Midwest Midsize Average 733 Minnesota Energy Resources 724 SEMCO Energy Gas Company 715 North Shore Gas 701
7 South Region: Large Segment CenterPoint Energy 776 PSNC Energy 769 Oklahoma Natural Gas 761 Texas Gas Service 760 South Large Average 759 Piedmont Natural Gas 749 Atmos Energy 744 (Page 2 of 3)
8 South Region: Midsize Segment TECO Peoples Gas 784 CPS Energy 756 Spire 755 Virginia Natural Gas 755 Columbia Gas of Virginia 752 South Midsize Average 742 Black Hills Energy 730 South Carolina Electric & Gas 730 Mountaineer Gas Company 712 MLGW 682
9 West Region: Large Segment NW Natural 773 Southwest Gas 758 Southern California Gas Company 754 Puget Sound Energy 740 Xcel Energy 738 West Large Average 734 Dominion Energy 732 New Mexico Gas Company 718 San Diego Gas & Electric 704 Pacific Gas and Electric 699 release or J.D. Power survey results without the express (Page prior 2 written of 3) consent of J.D. Power.
10 West Region: Midsize Segment Cascade Natural Gas 776 Intermountain Gas Company 761 Montana-Dakota Utilities 750 West Midsize Average 737 Avista 734 UniSource Energy Services 734 Colorado Springs Utilities 733 NV Energy 733 NorthWestern Energy 724 Black Hills Energy 721 Long Beach Gas & Oil 717 ENSTAR 690
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(Page 2 of 2) NOTE: Eight charts follow.
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