1. Premium-branded audio system 2. Steering wheel controls for audio system 3. Satellite radio 4. Navigation system 5. MP3-capable CD player
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1 J.D. Power and Associates Reports: Premium-Branded Audio Systems Have the Greatest Positive Impact On Vehicle Owner Satisfaction with Multimedia Systems Panasonic Automotive Systems Company of America, Continental Automotive and Bosch Each Rank Highest in Vehicle Multimedia Quality in Their Respective Segment WESTLAKE VILLAGE, Calif.: 30 August 2012 Premium-branded audio systems as well as features like satellite radio and navigation systems drive higher satisfaction with multimedia systems among vehicle owners, according to the J.D. Power and Associates 2012 U.S. Multimedia Quality and Satisfaction Study SM released today. The study evaluates owner quality, satisfaction and their experience with the features of their new-vehicle multimedia system. Study findings assist automakers and suppliers in improving the design and manufacture of audio, entertainment and navigation systems, which are increasingly important to new-vehicle owners. Problems are measured per 100 vehicles (PP100), with a lower PP100 score indicating higher quality. Upgrades to multimedia systems positively impact satisfaction. Satisfaction among vehicle owners who opt for a premium-branded audio system (8.4 on a 10-point scale) is more than one point higher, on average, than among those who do not select this option (7.3). Of the 53 percent of vehicle owners that have a premium-branded audio system in their vehicle, 96 percent also want it in their next vehicle. In addition, four other multimedia features positively impact satisfaction by at least one-half a point. The top five features that most positively impact satisfaction are: 1. Premium-branded audio system 2. Steering wheel controls for audio system 3. Satellite radio 4. Navigation system 5. MP3-capable CD player The positive impact on satisfaction with more premium audio features and options demonstrates vehicle owners desire for more advanced, functional and personalized media technologies, said Mike VanNieuwkuyk, executive director of global automotive at J.D. Power and Associates. As overall customer interest in new media technologies grows, so do expectations for having these technologies in their next vehicle, leaving older technologies by the wayside. This shift in expectations is evident in the top five features that most positively impact satisfaction. The number of problems vehicle owners experience with their multimedia system has increased year over year. The study finds that the total multimedia problems vehicle owners reported are up slightly to 7.0 PP100, on average, compared with 6.9 PP100 in Problems associated with navigation systems have also increased. Specifically, problems with the navigation system map information missing/wrong directions/screen in poor (Page 1 of 3)
2 location have increased by 0.1 point to 1.5 PP100 from 2011, while problems associated with the navigation system freezing up have increased by 0.3 point to 0.7 PP100 from Navigation systems are constantly being upgraded, and as new layers of interaction and information are added, the more complex these systems become, said VanNieuwkuyk. Compared with other areas of the multimedia system, navigation systems are evolving the most and in the quickest amount of time, which leads to growing pains and increased problems. Multimedia Quality Rankings Panasonic Automotive Systems Company of America ranks highest in the AM/FM/single CD player segment with a score of 3.5 PP100. Delphi Automotive and Clarion follow in the rankings with 3.7 PP100 and 3.9 PP100, respectively. In the AM/FM/single CD player/satellite radio segment, Continental Automotive ranks highest with a score of 3.5 PP100. Delphi Automotive and Panasonic Automotive Systems Company of America follow in the rankings in a tie with 4.6 PP100 each. Bosch ranks highest in the AM/FM/single CD player/satellite radio/navigation segment with a score of 7.9 PP100. Mitsubishi Electric Automotive America, Inc. (8.8 PP100) and DENSO Corporation (9.4 PP100) follow in the rankings. The 2012 Multimedia Quality and Satisfaction Study is based on responses from more than 74,000 new-vehicle owners who purchased or leased a 2012 model-year vehicle. The study was fielded between February and May Twenty-eight multimedia permutations are evaluated, which include different combinations of the following systems: AM/FM radio; cassette player; single CD player; multiple CD changer; navigation system; and satellite radio. Multimedia system suppliers are ranked based on the number of problems experienced per 100 vehicles (PP100) in three segments: AM/FM/single CD player; AM/FM/single CD player/satellite radio; and AM/FM/single CD player/satellite radio/navigation. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. About The McGraw-Hill Companies McGraw-Hill announced on September 12, 2011, its intention to separate into two public companies: McGraw- Hill Financial, a leading provider of content and analytics to global financial markets, and McGraw-Hill Education, a leading education company focused on digital learning and education services worldwide. McGraw- Hill Financial s leading brands include Standard & Poor s Ratings Services, S&P Capital IQ, S&P Indices, Platts energy information services and J.D. Power and Associates. With sales of $6.2 billion in 2011, the Corporation has approximately 23,000 employees across more than 280 offices in 40 countries. Additional information is available at J.D. Power and Associates Media Relations Contact: John Tews; Troy, Mich.; (248) ; media.relations@jdpa.com Syvetril Perryman; Westlake Village, Calif.; (805) ; media.relations@jdpa.com No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. Follow us on # # #
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The most problematic engine and fuel problems are driven by technology that is designed to reduce emissions from heavy-duty truck engines.
J.D. Power and Associates Reports: Introduction of EPA Emission Standard-Compliant Engines Impacts Class 8 Quality and Satisfaction Freightliner Ranks Highest in Satisfaction with Heavy-Duty Trucks in
Johnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality
J.D. Power Reports: Manual Lumbar Support on an Otherwise Power Seat Pains New-Vehicle Owners Johnson Controls and Toyota Boshoku Each Garner Two Segment Awards for Seat Quality WESTLAKE VILLAGE, Calif:
Communicating with Customers via Electronic Methods Impacts Overall Satisfaction
J.D. Power and Associates Reports: On the Heels of Powerful Storms, Customer Satisfaction with Electric Utility Companies Declines for Second Consecutive Year Communicating with Customers via Electronic
J.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire
J.D. Power Asia Pacific Reports: A Highly Satisfying Experience with New Vehicle Tires Drives High Repurchase Rate for the Same Brand of Tire Pirelli Ranks Highest in New Vehicle Tire Customer Satisfaction
Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota Ranks Highest among Brands
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
J.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires
J.D. Power Asia Pacific Reports: Vehicle Owners Expect Perfection with Their Original Equipment Tires Bridgestone Ranks Highest in Customer Satisfaction with Original Equipment Tires in The Mini- Car and
About J.D. Power do Brasil About J.D. Power and Associates About The McGraw-Hill Companies Media Relations Contacts:
Reports: Ongoing Costs Weigh Heavily on New-Vehicle Owners in Brazil, Particularly among Owners of Subcompact and Compact Models Two Volkswagen Models and One Honda Model Receive Segment Awards; Toyota
Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Replacement Tires in Their Respective Segments
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J.D. Power Asia Pacific Reports: After-Sales Dealer Service Satisfaction in China Plateaus After Six Consecutive Years of Increases
J.D. Power Asia Pacific Reports: After-Sales Dealer Satisfaction in China Plateaus After Six Consecutive Years of Increases Japanese Brands Rank in the Top Three Positions, with Guangqi Honda Achieving
J.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction
w J.D. Power Reports: Customers Report Fewer Tire Problems, Specifically in Areas That Most Impact Satisfaction Ranks Highest in Three Vehicle Segments; Pirelli Ranks Highest in One WESTLAKE VILLAGE, Calif.:
(Page 1 of 2) 1 Source: J.D. Power and Associates 2009 Avoider Study SM
Reports: Despite Overall Industry Improvement in Long-Term Dependability, Some Vehicle Brands Don t Receive the Credit They re Due Japanese Models Capture Nine Segment Awards, While Domestic Models Garner
Michelin Ranks Highest in Customer Satisfaction with Winter Tires in Japan for a 10th Consecutive Year
J.D. Power Asia Pacific Reports: With Winter Tires Being Driven on Non-Winter More Than One-Half the Time, Tire Performance for Use on Both Regular and Winter Is Crucial Michelin Ranks Highest in Customer
J.D. Power Asia Pacific Reports: Domestic Brands in China Narrow the Gap with International Brands in Overall New-Vehicle Appeal
J.D. Power Asia Pacific Reports: Domestic Brands in China Narrow the Gap with International Brands in Overall New-Vehicle Appeal Models from Shanghai General Motors lead in four segments; Audi Ranks Highest
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Reports: Overall Satisfaction among Business Customers of Electric Utilities Increases Notably, But Satisfaction Lags among Businesses That Spend the Least on Electricity Ranking Highest in Their Respective
Satisfaction Improves for 79 of the 93 Utility Providers Included in the Study
w J.D. Power Reports: Proactive Communication, Including Using Digital and Social Media, Is Key to Improved Business Customer Satisfaction with Electric Utility Companies Satisfaction Improves for 79 of
BMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank Highest in Their Respective Segments
and L Automobile Magazine Report: Highly Satisfied Vehicle Owners in France Are Notably More Likely to Repurchase the Same Vehicle Make BMW, Fiat, Mercedes-Benz, Renault, Toyota and Volkswagen Models Rank
J.D. Power and Associates Reports: Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years
J.D. Power and Associates Reports: Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years Ford Receives Five Segment-Level Awards; Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen
(Page 1 of 3) 1 Source: Sales data from LMC Automotive for 2011 (October 2010-June 2011) and 2012 (October 2011-June 2012)
J.D. Power Asia Pacific Reports: Domestic Brands in China Narrow Initial Quality Gap with International Brands, As Industry-Wide Problem Rate Declines to Historic Low Lexus Ranks Highest in Initial Quality;
Toyota captures three top model awards, while Honda earns two model awards and BMW captures one.
and auto motor und sport/autostrassenverkehr Report: For the First Time, Honda is the Most Satisfying Brand to Own in Germany Toyota s Green Prius Leads Customer Satisfaction Rankings FRANKFURT: 10 July
Strong Dependability Levels Can Elevate Residual Value and Purchase Price of Used Vehicles
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Reports: Electric Utilities Improve Customer Satisfaction Utilities in the South Maintain Power Reliability Ratings, Despite Four Hurricanes in 2004 WESTLAKE VILLAGE, Calif.: 21 July 2005 Overall customer
Honda Remains the Most Satisfying Brand to Own in France
and L Automobile Magazine Report: Toyota, BMW, Honda and Peugeot Capture Top Model Awards in France Vehicle Customer Satisfaction Study Honda Remains the Most Satisfying Brand to Own in France PARIS: 22
Dodge and Porsche Each Receive Three Segment-Level Awards; Audi, Ford, Mercedes-Benz and Nissan Each Receive Two
J.D. Power Reports: Automakers Struggle to Impress Owners with Increased Usefulness of In-Vehicle Technologies And Features on All-New and Redesigned Models Dodge and Porsche Each Receive Three Segment-Level
J.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement
w J.D. Power Reports: Increasingly, Vehicle Owners in China Choose Tire and Automobile Dealers for Tire Repair and Replacement Goodyear Ranks Highest in New-Vehicle Tire Satisfaction in the Luxury Car
Overall Vehicle Appeal Improves; In-Vehicle Technology Remains Problematic
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J.D. Power Asia Pacific Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires
Reports: Vehicle Owners in Japan Are Increasingly Turning to the Internet to Purchase Replacement Tires Michelin Ranks Highest in Customer Satisfaction with Replacement Tires in the Mini-Car/ Compact Car,
Plug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds
Plug-in Hybrid and Electric Vehicles Increasingly Appeal to New-Vehicle Owners, J.D. Power Finds Overall Vehicle Appeal Remains the Same Level as in 2017, While Satisfaction with Fuel Economy Decreases
J.D. Power and Associates Reports: Overall Initial Quality Improves Considerably, with Gains Shared Across Most Manufacturers
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Initial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D.
Initial Quality Gap between Domestic and International Brand Vehicles Continues to Narrow for the Seventh Consecutive Year, J.D. Power Finds Porsche and Beijing Hyundai Rank Highest in Their Respective
Hyundai-HMB is followed by Toyota (783), which performs well in the vehicle quality/reliability measure.
J.D. Power do Brasil Reports: Hyundai-HMB Ranks Highest in Vehicle Ownership Satisfaction Volkswagen Gol G4 (Subcompact Car); Hyundai-HMB HB20 (Entry Compact Hatch); Renault Logan (Entry Compact Sedan);
Technology Woes Continue to Drive Up Problems: J.D. Power Vehicle Dependability Study
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Chinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D.
Chinese Customers Want Audio, Communication, Entertainment and Navigation (ACEN) Features in Their New Vehicles, J.D. Power Study Finds Land Rover Ranks Highest in APEAL among Luxury Brands; Dongfeng Yueda
Chinese Auto Manufacturers Continue to Close Quality Gap in J.D. Power Vehicle Dependability Study
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J.D. Power Asia Pacific Reports: Engine and Transmission Issues Top List of Problems for Mass Market Vehicles, Affecting Customer Loyalty
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Quality of Small Vehicles Leads Industry Improvement, J.D. Power Study Finds
Quality of Small Vehicles Leads Industry Improvement, Study Finds Porsche Ranks Highest in Initial Quality among Luxury Brands; MINI Ranks Highest among Mass Market Brands SHANGHAI: 29 Sept. 2016 Significant
J.D. Power and Associates Reports: Small-Business Customers Are Less Satisfied with Their Electric Utility Than are Larger-Business Customers
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Vehicle Dependability in China Improves; Gap between International, Domestic Brands Remains
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J.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow
w J.D. Power Reports: Initial Quality Improves Significantly in China as the Quality Gap Between Domestic and International Brands Continues to Narrow Porsche Ranks Highest in Initial Quality among Luxury
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