BMW FLEET & BUSINESS SALES.

Transcription

1 BMW Fleet & Business Sales The Ultimate Driving Machine BMW FLEET & BUSINESS SALES.

2 WELCOME. The latest edition of the BMW Fleet & Business Sales range brochure provides a comprehensive overview of the BMW model range. This year the BMW range continues to expand, with new arrivals including the new BMW 2 Series Gran Tourer, BMW 3 Series, BMW X1 and BMW 7 Series. The new BMW 7 Series marks a new landmark in luxury and innovation for the BMW range and leads the way for future models, see page 32 for more information. While the new BMW 320d ED Plus and ED Sport, are models specifically tailored for our business users, with CO 2 emissions from only 99g/km. From September 2015, we are pleased to announce that navigation will come as standard across the entire BMW range, meaning an enhanced level of specification for you and your company car drivers. More details are outlined on page 13. We re also proud to have won the FleetWorld award for Innovation in Service, Maintenance and Repair, honouring our Five Star customer feedback rating system which allows us to provide the very best customer service. For further information please contact us via or corporatesupport@bmwgroup.co.uk. Matt Bristow BMW Group UK General Manager, Corporate Sales HIGHLY COMMENDED Best Premium Car 2

3 CONTENTS. Latest news 4 The BMW 1 Series 3-Door Hatch 6 The BMW 1 Series 5-Door Hatch 7 The BMW 2 Series Active Tourer 8 The new BMW 2 Series Gran Tourer 9 The BMW Z4 10 The BMW 2 Series Coupé and Convertible 11 The new BMW X1 12 BMW Navigation 13 The new BMW 3 Series Saloon and Touring 14 The new BMW 3 Series ED Plus and ED Sport Saloon 15 The BMW 3 Series Gran Turismo 16 The BMW 4 Series Coupé and Convertible 17 The BMW 4 Series Gran Coupé 19 The BMW 5 Series Gran Turismo 26 The BMW 5 Series Saloon and Touring 27 The BMW X5 and the new BMW X5 edrive 28 The BMW X6 29 The BMW 6 Series Coupé and Convertible 30 The BMW 6 Series Gran Coupé 31 The new BMW 7 Series Saloon 32 The new BMW 7 Series Saloon Long Wheel Base 33 The new BMW Chauffeur Programme 34 BMW ConnectedDrive 35 The BMW i3 36 The BMW i8 37 Corporate Aftersales Charter 38 Customer Service 39 The BMW X3 24 The BMW X4 25 3

4 LATEST NEWS. BMW BUSINESS PARTNERSHIP. The award-winning BMW Business Partnership Programme has been designed specifically for fleet managers operating fleets of fewer than 50 vehicles. A dedicated Local Business Development Manager is on hand to offer advice on all aspects of fleet management, and guide you towards making the right vehicle choice for your requirements. To stay informed of all the latest developments, you ll have the opportunity to attend exclusive fleet events and model launch previews. Bespoke contract hire rates are also available on the dedicated website. For more information please visit BMW REWARDS ENTREPRENEUR OF THE YEAR. The First Women Awards recognise female entrepreneurship by identifying rising stars in a variety of categories. This year, BMW Group sponsored the Entrepreneur category, which saw a shortlist of six nominees reduced to just one inspirational winner, Kate Lester of Diamond Logistics. Having founded the courier service in 1992, Kate has expanded her business across 25 sites, with a further 15 expected by the end of the year. The entrepreneur was recognised for her strong clarity of vision and continued success within a male-dominated industry. To reward her triumph, BMW Group awarded Kate the use of a BMW 4 Series Gran Coupé for three months. She comments: I couldn t be more happy. To be awarded this was a privilege and a delight. CORPORATE LAUNCHPAD. Corporate LaunchPad is an easily accessible portal that provides product information, marketing content and videos for business customers. This portal gives all users the ability to keep up to date and view the latest model information in advance of market launches. With everything from pricing information to video content, as well as constant updates on current fleet news, Corporate LaunchPad gives users all the information they need to make to the most informed fleet decisions. To request access to Corporate LaunchPad please corporatesales@bmw.co.uk Alternatively, if you already have a login please visit bmw.co.uk/corporatelaunchpad 4

5 INTRODUCING THE NEW BMW 7 SERIES. DRIVING LUXURY. SEE PAGE 32 FOR MORE INFORMATION. 5

6 THE BMW 1 SERIES 3-DOOR HATCH. THE BMW 1 SERIES 3-DOOR HATCH. 116d, 116d ED, 118i, 118d, 120i, 120d, 125i, 125d, M135i 89g/km 16% 83.1 The BMW 1 Series 3-door Hatch cuts an even more sporty appearance than the previous generation. The front and rear bumpers have been redesigned along with new-look headlights, rear LED lights and kidney grille. Under the flowing bonnet, enhanced engines deliver class-leading performance and even greater efficiency across the range. The result is CO 2 emissions from only 89g/km and up to 83.1mpg (combined). Inside, the impressive level of standard equipment includes 6.5" colour screen with idrive controller and Bluetooth with audio streaming. For more information please visit 6

7 THE BMW 1 SERIES 5-DOOR HATCH. The BMW 1 Series 5-door Hatch offers a new generation of diesel engines that provide more savings on fuel economy and company car tax than ever before. The BMW 116d ED Plus 5-door Hatch is a particularly compelling proposition for company car drivers, offering both CO 2 emissions of 89g/km and a generous level of standard specification. The enhanced level of specification over the SE model includes rear Park Distance Control, Cruise Control and Servotronic steering. For more information please visit THE BMW 1 SERIES 5-DOOR HATCH. 116d, 116d ED, 118i, 118d, 120i, 120d, 125i, 125d, M135i 89g/km 16%

8 THE BMW 2 SERIES ACTIVE TOURER. THE BMW 2 SERIES ACTIVE TOURER. 216d, 218i, 218d, 220i, 220d, 225i 99g/km 17% 74.3 With its classic lines and dynamic design, the BMW 2 Series Active Tourer was the first in an entirely new proposition for BMW, created for both business life and family pursuits. While boasting a sleek design, this model still offers everyday practicality with adjustable sliding rear seats with a 40:20:40 split, a powered tailgate and a spacious luggage compartment. As well as impressive efficiency, achieving up to 74.3mpg (combined) and only 99g/km CO 2. To find out more please visit 8

9 THE NEW BMW 2 SERIES GRAN TOURER. The new BMW 2 Series Gran Tourer takes its sector into new territory by achieving the perfect balance of function and style, featuring three rows of seats offering space for seven people. With the latest Efficient Dynamics and Connected Drive technologies, the new BMW 2 Series Gran Tourer takes advantage of BMW s experience in outstanding driver safety, energy-saving and connectivity features. And thanks to its typically BMW-like sporting dynamics, it fuses its inherent practicality with genuine driver entertainment, thereby creating a uniquely appealing package. For more information please visit THE NEW BMW 2 SERIES GRAN TOURER. 216d, 218i, 218d, 220i, 220d 108g/km 19%

10 THE BMW Z4. THE BMW Z4. 18i, 20i, 28i, 35i, 35is 159g/km 26% 41.5 Retaining classic roadster styling, the BMW Z4 features distinctive Xenon headlights with Corona Rings, side gills and additional chrome detailing. Standard specification now includes Professional Navigation, BMW Online Services, Real Time Traffic Information and Voice Control. The efficient sdrive18i delivers up to 41.5mpg (combined) and is available with M Sport trim, providing an economical solution for company car drivers looking for a premium roadster. For more information please visit 10

11 THE BMW 2 SERIES COUPÉ AND CONVERTIBLE. THE BMW 2 SERIES COUPÉ. 218i, 218d, 220i, 220d, 225d, 228i, M235i 104g/km 18% 78.5 The BMW 2 Series Coupé features a longer wheelbase and wider track than the previous BMW 1 Series Coupé, providing traditional BMW agility and driving dynamics, while the first ever BMW 2 Series Convertible offers an assertive design and sporty styling. Both of which take driving pleasure to a whole new level. There are a range of models available to suit individual customer requirements, including SE, Sport, Luxury and M Sport, as well as the range-topping M235i M Performance, while a broad line-up of petrol and diesel engines offer maximum driver choice. For more information on both of these models please visit THE BMW 2 SERIES CONVERTIBLE. 218i, 218d, 220i, 220d, 225d, 228i, M235i 113g/km 20% 65.7 BMW xdrive only available on BMW 2 Series Coupé, not Convertible. 11

12 THE NEW BMW X1. THE NEW BMW X1. 18d, 20i, 20d, 25d 109g/km 19% 68.9 Feel in command of the road with the new BMW X1, the latest member of the BMW X family. This exciting new model features an elevated driving position and redesigned instrument panel, as well as increased interior space, to make you feel in full control behind the wheel. With typical X design cues such as the rugged interpretation of the kidney grille and the distinguishable front lights, the X1 is every inch an X model. Now available in both xdrive and sdrive. For more information please visit 12

13 BMW. FIRST TO DELIVER NAVIGATION AS STANDARD. By September 2015, navigation will come as standard across the entire BMW range. When combined with some of the other standard features, such as BMW Emergency Call, DAB radio and Bluetooth with audio streaming, every BMW will offer an extensive suite of advanced communication and entertainment features. In addition, the cost to upgrade to Professional Navigation for the BMW 1 and 2 Series models has been reduced. Customers of the BMW 1 Series Sports Hatch and BMW 2 Series Coupé and Convertible can enhance their car this way for just 900. The upgrade cost for BMW 2 Series Active Tourer and Gran Tourer customers has also been reduced to 1,395, with this package also including the BMW Head-up Display. Just another way for BMW to deliver excellence as standard. 13

14 XX. THE NEW BMW 3 SERIES SALOON AND TOURING. THE NEW BMW 3 SERIES SALOON. 316d, 318i, 318d, 320i, 320d, 320d ED, 330i, 330d, 335d, 340i 99g/km 17% 74.3 THE NEW BMW 3 SERIES TOURING. 316d, 318i, 318d, 320i, 320d, 320d ED, 330i, 330d, 335d, 340i 104g/km 18% 70.6 With characteristic BMW driving dynamics and a high level of standard equipment, as well as the driver-focused instrument panel and sweeping lines that have become a staple of the brand since the first BMW 3 Series was conceived, the new model is even more a driver s car than the first. Fuel consumption and emissions have been reduced considerably, with no compromise made to the characteristic BMW driving performance. The latest model also features BMW Business Navigation as standard for swift and accurate route guidance, while Intelligent Emergency Call automatically alerts the BMW customer service centre when a collision is detected. In addition, BMW xdrive technology is available in the range, ensuring maximum traction whatever the conditions. For more information please visit 14

15 THE NEW BMW 3 SERIES ED PLUS AND ED SPORT SALOON. THE NEW BMW 320d ED PLUS SALOON. ENHANCED STANDARD SPECIFICATION INCLUDES: BMW Business Media Package Dakota leather upholstery Bluetooth Heated front seats Rear Park Distance Control BMW Emergency Call 99g/km 17% 74.3 The new BMW 320d ED Plus Saloon has been designed with fleets in mind, so is particularly beneficial to business users. The new BMW 320d ED Plus Saloon Auto, for example, leads all of its competitors on efficiency, achieving an impressive 74.3mpg (combined) with CO 2 emissions at just 99g/km meaning a low BIK rate of just 17%. For those who prefer a sportier model, with the benefits of Efficient Dynamics technologies, the new BMW 320d ED Sport is now available. For further information please visit THE NEW BMW 320d ED SPORT SALOON. ENHANCED STANDARD SPECIFICATION INCLUDES: 17" Double-spoke light alloy wheels Ambient lighting Sport instrument cluster Sport seats (front) Sport multifunction leather steering wheel Sport package 104g/km 18% 70.6 BMW EfficientDynamics reduces BMW emissions without compromising performance developments and is standard across the model range. 15

16 XX. THE BMW 3 SERIES GRAN TURISMO. THE BMW 3 SERIES GRAN TURISMO. 318d, 320i, 320d, 325d, 328i, 330d, 335i, 335d 117g/km 21% 64.2 Combining the elegant dynamics of a coupé with unparalleled functionality, the BMW 3 Series Gran Turismo is as impressive on the inside as it is on the outside. With its pronounced lines and taut surfaces, the exterior is a clear expression of sporting flair. Setting a new standard within its class, the BMW 3 Series Gran Turismo offers maximum comfort and true versatility thanks to its 520 litre boot capacity, up to 64.2mpg (combined), and low CO 2 emissions of 117g/km. The BMW 320d xdrive model is also now available with CO 2 as low as 124g/km. For further information, please visit 16

17 THE XX. BMW 4 SERIES COUPÉ AND CONVERTIBLE. THE BMW 4 SERIES COUPÉ. 418d 420i, 420d, 425d, 428i, 430d, 435i, 435d 106g/km 19% 70.6 The BMW 4 Series Coupé and Convertible offers both style and substance, and boasts impressive fuel economy, with BIK as low as 19%. Standard specification includes Bluetooth hands-free facility, front and rear Park Distance Control and now features BMW Business Media Package. This new addition to the standard specification offers drivers the BMW Business Navigation system, BMW Emergency Call and BMW Teleservices for added convenience. Professional Navigation is standard on Luxury and M Sport models. For more information please visit THE BMW 4 SERIES CONVERTIBLE. 420d, 420i, 425d, 428i, 430d, 435i, 435d 116g/km 21%

18 THE SPORTY DESIGN OF A COUPÉ. THE PRACTICALITY OF A SALOON.

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20 THE BMW 4 SERIES GRAN COUPÉ. THE BMW 4 SERIES GRAN COUPÉ. 418d, 420d, 420i, 428i, 430d, 435i, 435d 106g/km 19%

21 DESIGNED FOR DRIVING PLEASURE. The BMW 4 Series Gran Coupé combines the muscular and sporty Coupé design with the practicality of five doors. The striking silhouette of the BMW 4 Series Gran Coupé catches the eye instantly when seen from the side. The long, gently sloping roof line, flat window graphics and expressive lines converge to give the car an athletic presence. The engines in the BMW 4 Series Gran Coupé offer a mix of impressive power and astoundingly low fuel consumption. With up to 70.6mpg and as little as 106g/km CO 2 emissions, BIK starts from just 19%. Combined with the impressive level of standard specification, the BMW 4 Series Gran Coupé is a model that more than fits the bill for business users. For more information please visit STANDARD SPECIFICATION INCLUDES: Front and rear Park Distance Control Xenon headlights Cruise control with brake function Run-flat tyres Auto Start-Stop ECO PRO mode Automatic air conditioning Extended lighting 21

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24 THE BMW X3. THE BMW X3. 20d, 30d, 35d 129g/km 23% 57.6 Building on the success and awards of its predecessor, the BMW X3 sees even further enhancements. Developments include a substantial increase in standard specification, including BMW Business Media package and heated front seats, as well as greater customer choice in packages and technologies. In addition, the BMW X3 welcomes a new engine derivative to the line-up and substantial improvements in efficiency with CO 2 emissions of just 129g/km. For more information please visit 24

25 THE BMW X4. The BMW X4 introduces the bold, sporty aesthetics of a coupé with BMW xdrive, the intelligent four-wheel drive system, to provide the ultimate driving pleasure. Performance does not overshadow practicality, with the 40:20:40 split-folding seats allowing you to instantly create more space when needed. Drivers can also enjoy an impressive level of equipment as standard, including BMW Business Navigation, leather upholstery, Xenon headlights and heated front seats. For more information please visit THE BMW X4. 20d, 30d, 35d 131g/km 24%

26 THE BMW 5 SERIES GRAN TURISMO. THE BMW 5 SERIES GRAN TURISMO. 520d, 530d, 535i, 535d, 550i 144g/km 26% 51.4 The BMW 5 Series Gran Turismo combines the stylish presence of a saloon with the sporty elegance of a coupé, while maintaining its one-of-a-kind character. The generous interior captivates with luxurious materials, high levels of comfort and unique raised seats. The BMW 5 Series Gran Turismo also leads the way in efficiency. Every single BMW 5 Series has a package of measures and technologies from BMW EfficientDynamics, which significantly lowers fuel consumption and emissions, leading to increased driving pleasure. For more information please visit 26

27 THE BMW 5 SERIES SALOON AND TOURING. THE BMW 5 SERIES SALOON. 518d, 520i, 520d, 525d, 528i, 530d, 535i, 535d, 550i, ActiveHybrid 109g/km 19% 68.9 Blending elegance and performance with impressive efficiency has always defined the BMW 5 Series as the pinnacle of executive cars. The generous level of standard specification that includes Xenon headlights, BMW Business Navigation System with a 6.5" display and BMW Emergency Call is a further reminder of the pleasure that awaits the driver. The combined fuel consumption from 68.9 mpg and CO 2 emissions from just 109g/km suggests the BMW 5 Series is leading the way. For more information please visit THE BMW 5 SERIES TOURING. 518d, 520i, 520d, 525d, 528i, 530d, 535i, 535d 118g/km 21% 62.8 IMAGE TO COME 27

28 THE BMW X5 AND THE NEW BMW X5 edrive. THE BMW X5. 25d, 30d, 40d, 50i, M50d 139g/km 25% 53.3 THE NEW BMW X5 edrive. 77g/km 13% 85.6 One of the major advantages of the BMW X5 for the fleet market is even greater focus on efficiency. A four-cylinder engine and additional BMW EfficientDynamics technologies bring CO 2 emissions, BIK and VED down across the range, while the BMW X5 edrive uses plug-in hybrid technology to offer CO 2 emissions of just 77g/km. You ll also find a more luxurious interior and a higher standard specification overall. Highlights include Professional Navigation, idrive Touch, adjustable LED Ambient lighting, automatic tailgate, Real Time Traffic Information and Adaptive M Suspension on selected M Sport models. For more information please visit 28

29 THE BMW X6. The BMW X6 combines dynamics and elegance, using BMW EfficientDynamics technologies that guarantee fuel consumption and emissions remain low. The BMW X6 also benefits from being EU6 emission compliant, with minimal compromise on performance as well as generous standard specification including BMW Professional Navigation, Dakota leather upholstery, Xenon headlights and Park Distance Control. For more information, please visit THE BMW X6. 30d, 40d, 50i, M50d 157g/km 29%

30 THE BMW 6 SERIES COUPÉ AND CONVERTIBLE. THE BMW 6 SERIES COUPÉ. 640i, 640d, 650i 143g/km 26% 52.3 THE BMW 6 SERIES CONVERTIBLE. 640i, 640d, 650i 149g/km 27% 50.4 The BMW 6 Series Coupé and Convertible raises the bar yet again in terms of both luxury and performance. Agile and athletic, their lines create a powerful presence on the road. What s more, the interior of each model matches the elegant appearance of the exterior and is lavishly appointed with exquisite attention to detail. For more information please visit 30

31 THE BMW 6 SERIES GRAN COUPÉ. The BMW 6 Series Gran Coupé exudes elegance, exclusivity and character. Sitting in the cockpit, you re treated to a wealth of expertly selected materials, finely structured leather and ergonomically arranged displays. With a nod to practicality at no cost to styling, four doors makes access to the rear seats easier while retaining the sport silhouette of a coupé. The BMW 6 Series Gran Coupé also comes with a generous standard specification, including BMW Professional Navigation, Dakota leather upholstery, front and rear Park Distance Control and more. For more information please visit THE BMW 6 SERIES GRAN COUPÉ. 640i, 640d, 650i 147g/km 27%

32 THE NEW BMW 7 SERIES SALOON. THE NEW BMW 7 SERIES SALOON. 730d, 730d xdrive 124g/km 22% 60.1 The new BMW 7 Series brings with it a new era of game-changing technology, contemporary design and exquisite engineering. Innovative functions such as Gesture Control, the infotainment system operated using simple hand gestures, and the larger Head-Up Display create an effortless, more intuitive drive. Adaptive BMW Laserlights offer a visual range of 600m, while the Bowers & Wilkins Diamond surround sound system enables a superior sound quality throughout the cabin. The high levels of innovation extend beyond the wealth of in-car technology. A Carbon Core ensures optimal performance alongside economy, with the BMW 730d delivering 60.1mpg and CO 2 emissions of just 124g/km (combined) translating to a BIK of only 22%. For more information please visit 32

33 THE NEW BMW 7 SERIES SALOON LONG WHEEL BASE. The BMW 7 Series Saloon Long Wheelbase delivers an exceptional standard of luxury for you and your passengers. With an enhanced interior offering more legroom and space to unwind, the long wheelbase model also delivers impressive performance and efficiency. The Rear-seat Entertainment Experience, complete with BMW Touch Command and two 10" high resolution screens, ensures passengers remain entertained, comfortable and in control. Eight massage functions allow front and rear passengers to relax or revitalise, while the panoramic Sky Lounge roof provides a clear view of the sky above. For more information please visit THE NEW BMW 7 SERIES SALOON LONG WHEEL BASE. 730Ld, 740Li 127g/km 23%

34 THE NEW BMW CHAUFFEUR PROGRAMME. ENHANCED LUXURY FOR YOUR PASSENGERS, ADDED COMFORT FOR YOU. We know that your cars are vital to your business, so the new BMW Chauffeur Programme has been designed to offer all-round support, allowing your business to continue running smoothly at all times. The BMW Service Inclusive Chauffeur Pack, which covers all servicing for the first four years or 120,000 miles, is offered free of charge on all new BMW 7 Series models as part of the BMW Chauffeur Programme. The new network of BMW Chauffeur Specialist Service Outlets ensures that your business remains as unaffected as possible by any work that may need to be done. Benefits such as extended opening hours, Fast Lane servicing, and a dedicated Chauffeur Specialist Service Advisor mean they can accommodate all eventualities. And, in the unlikely event that your car is kept off the road, you will be offered the use of a replacement vehicle (PCO licenced for London). In addition, the new BMW Chauffeur Programme includes complimentary UK Driver Training as part of a new BMW 7 Series purchase, as well as a free Trackstar fitted to every new 7 Series with a 1 year subscription. From ongoing upkeep to seamless support in the event of unforeseen downtime, the programme gives professional drivers complete peace of mind. For more information please visit 34

35 A WORKING DAY WITH CONNECTED DRIVE. BMW s award-winning suite of Connected Drive technologies helps your employees make the most use of their working day, while also assisting you in minimising the downtime of your fleet. AT THE DESTINATION. With BMW s ConnectedDrive technology, front and rear Park Distance Control systems use ultrasonic sensors to monitor the area around the car, whilst a Reversing Assist Camera and Surround-View display a real-time view so they can see exactly what is happening around them. KEEP IN TOUCH ON THE MOVE. Even before leaving the office, drivers can clients addresses and contact details to the car, as well as upload tailored routes to the BMW Navigation system. The BMW Office function can receive notes, s and diary entries direct from selected mobile devices, which can then be read out via the speakers in the car using the text-to-speech facility. ALWAYS CONNECTED ON THE ROAD. Should traffic conditions change for the worse, BMW s Real Time Traffic Information service provides a highly accurate map of what s happening on the roads, including anything from minor delays to stand-still jams. The car s navigation system will offer diversion options based on this information, along with the time the new route will take. 35

36 THE BMW i3. THE BMW i3. Up to 100 miles pure electric range. 0g/km 5% CO 2 emissions BIK THE BMW i3 WITH RANGE EXTENDER. Up to 186 miles range. 13g/km 5% CO 2 emissions BIK Symbolising intelligent travel like no other, the electric BMW i3 offers a unique combination of BMW performance and efficiency in a head-turning sculpted design. The convenient coach doors nod to the practicality and flexibility that can be found within; the spacious cabin has been developed using BMW LifeDrive architecture, eliminating the need for the transmission tunnel through the centre of the car. With electric power costing a fraction of traditional fuel, the BMW i3 offers astonishingly low runningcosts with all the benefits you would expect from a BMW. For further information please visit 36

37 THE BMW i8. The stunning BMW i8 is the most progressive sports car ever built. It takes the vision of a modern, sustainable and efficient sports car and makes it a living reality. The strength of the plug-in hybrid lies in the perfect synchronisation of its electric motor and combustion engine. Together with its lightweight carbon construction and aerodynamic design, the unique BMW edrive technology delivers a vehicle with the performance of a sports car and the fuel efficiency and emissions of a compact. Extremely low and wide, with unmistakable sports car design features like spectacular dihedral doors that swing upwards when opened. The futuristic look continues inside with lightweight and recycled materials proving that sustainability doesn t herald the end of premium products, but instead shows where the future lies. To find out more please visit THE BMW i8. 49g/km CO 2 emissions 5% BIK 134 MPG (combined) 4.4s 0-60 MPH 37

38 5 CORPORATE AFTERSALES CHARTER. 3 5 UNLI UNLI UNLIM UNLI UNLIM UNLI UNLIM UNLIM When a vehicle is recovered by BMW D MIEmergency ITE Service, a status update will be given within two hours of its arrival and repairs will be started within 48 hours ED M I All vehicles receive ait complimentary wash and vacuum after a service or major repair UNLIM UNLI UNLI UNLI UNLI UNLIM AGE LE No charge for the disposal of replacement parts and environmental waste 15 If a vehicle fails its first MOT, the cost of replacement parts and labour will be covered** *Subject to BMW Centre location. This does not affect any existing agreements whereby the radius has been extended. ** MOT Protect is valid for the vehicle s first MOT only. Cost of MOT test or re-test, wheels, tyres, windscreen, brake pads and discs, modified/non-bmw components, failure as a result of neglect and MOT advisories are not covered by MOT Protect. 38 AGE LE 5 D MI ITE When appropriate, BMW Centres can utilise 15 self-authority goodwill to minimise vehicle downtime AGE LE AGE LE D MI ITE TED MI DAY T MI AGE LE 5 ED T MI A three-year unlimited mileage warranty covering 7 DAYS any manufacturing defect, including bulbs, 15 is provided for total peace of mind ILEAGE M DAY TED MI 15 ILEAGE M AGE LE For service or maintenance appointments, complimentary DAY collection and delivery within a 15 mile radius3is provided* D MI ITE Booking requests sent to BMW Centres will be responded DAY DAY to within 20 minutes, downtime chases within 15 minutes 15 5 and invoices completed within3five working days DAYS D MI ITE ILEAGE M 15 ED MI IT AGE LE TED All vehicles booked in do MI for service or maintenance that TED MI Y Y require a replacement car are DA guaranteed an DA appointment DAY 15 3 associated costs 5 will be 15 within seven working days any 3 explained at the point of booking TED MI TED MI ILEAGE M 7 DAYS ILEAGE M YS ILEAGE M 5 ILEAGE M 15 All vehicles booked in for service ormmaintenance that do not 7 DAYS DAY DAY DAY DA Y require a replacement and delivery service 15car or collection guaranteed5an appointment within three working days are UNLIM ITED 3 DAYS DAY ILEAGE M DAY UNLI 3

39 CUSTOMER SERVICE. SERVICE THAT GOES ABOVE AND BEYOND. Good customer service can keep a car on the road. BMW offers a unique and market leading customer service experience with transparency at its heart. We know that the product provided is only as good as the aftercare available, and that s why we go above and beyond other fleet suppliers to deliver fast, effective solutions for any problem. Our sophisticated programme enables you to remain fully aware of what your vehicle, and your Retailer, can do for you, while offering access to consultative, expert advice. CUSTOMERS DO THE TALKING. Our award-winning Five Star rating system is the first of its kind in the industry. Following contact with us, each customer is asked for feedback, including a score, and the results are published openly on our website. Only by allowing this public, rigorous and transparent process can we, and of course our customers, be certain that BMW is providing the very best service. YOU HAVE SPOKEN WE HAVE LISTENED. It doesn t matter what industry you are in, it is important to remain accessible and in constant contact with your customers, who should be serviced promptly with appropriate quality. That s at the core of everything we do and why some of the actions we have taken are unique in the fleet market. The Five Star Retailer rating with a customer comments section and the BMW Group Genius programme are two bold steps towards fully transparent and trustworthy customer service. For a customer to be able to openly rate, in words and numbers, the customer service they receive from a Retailer is revolutionary in an industry that usually likes to keep such things close to their chest. Then there s the Genius staff, who are there to help, advise and consult, without the pressure of sales negotiation. Ultimately, to them it doesn t matter whether that customer will get their car from a leasing company or any other channel. Genius staff are simply there to help your drivers find out what they need to know. This is without doubt a first for the motor industry, and a real step forward for customer service. Matt Bristow, General Manager BMW Group UK Corporate Sales 39

40 BMW Fleet & Business Sales The Ultimate Driving Machine Official fuel economy figures for the BMW range: Urban mpg ( l/100km). Extra Urban mpg ( l/100km). Combined mpg ( l/100km). CO 2 emissions 314-0g/km. Figures may vary depending on driving style and conditions.