Question: Completed Repair On 1 st Visit? Of those responding "No" 20% are linked to a maintenance level service.

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2 Question: Completed Repair On 1 st Visit? Of those responding "No" 20% are linked to a maintenance level service. 2

3 Dealer Work Mix Technical Training Operations Diag. 7% Repair 20% 76% according to JD Powers, 12/2010 Vehicle reliability reduces repair & diagnostic level work while steadily increasing maintenance level work Maintenance 73% 3

4 62% of Honda Express Techs are new each year, 1,707 last year Honda Turnout Total 9,783 2,753 14% 1,358 47% 1,269 Turnout Honda Tech 030 Express were advanced to Repair level techs 4

5 Our Reality 1707 Express Technician positions were filled last year vast majority of them unqualified. Quality supply needed Strategy Support Secondary Programs with curriculum needed to prepare students for an automotive career beginning with an Express Technician position. 5

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7 Common to All Automotive Systems fundamental purpose Automotive Systems fundamental component identification Automotive Systems fundamental visual inspection Customer Service Expectations Work Environment & Safety Parallel Process Advisor & Parts Customer Communication Scheduling Recognizing Customer Needs Parts- recording & restocking Active Delivery Quality Technician Tools Fasteners & Torque Measurement & Testing Safety Inspection Maintenance Performance 7

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9 Honda Explorer Post Skill modules for Express competencies are being developed by the Explorer Technical Committee. They will be launched to the AYES instructors during the conference. VoTech week this year is planed to assist the AYES AND other area VoTech instructors gain the skills necessary to deliver and prepare their students to be able to pass the Express Service Test at their local 9 PACT school

10 Increase number of VoTech Secondary education programs preparing candidates for PACT Maintenance Certification Explorer s Maintenance program to serve as Beta test for VoTech Maintenance programs Link VoTech support to training that supports Maintenance Level Certification 10

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12 Certification Timeframe: 45 Minute Rotations Objectives: The student will be able to safely perform a Solo Tech, A Service with oil filter change demonstrating efficiency and 100% accuracy. The student will be able to safely perform a Tech A&B, B2 Service demonstrating efficiency and 100% accuracy. Evaluation: This is a Pass or Fail Certification. You will be expected to correctly identify and note items that need attention during your vehicle inspection as well as correctly, efficiently, and safely execute each service Solo Tech, A Service with oil filter change and Tech A and B, B2 Service. Express Service: Maintenance Minder A with Oil Filter Change Complete a Multi-Point Vehicle Inspection including: Inspect horn, wipers/washers, parking brake (and clutch free play if applicable) Inspect interior and exterior lights Perform Battery Test Replace Engine Oil and Oil Filter Inspect undercarriage, exhaust system and suspension components Inspect tire condition, record and adjust tire pressures Communicate inspection results to Instructor Run engine and recheck oil level Explain maintenance minder reset procedure Express Service: Maintenance Minder B2 Tech A and B Complete a Multi-Point Vehicle Inspection including: Tech A Inspect horn, wipers/washers, parking brake (and clutch free play if applicable) Inspect interior and exterior lights Inspect rear undercarriage, exhaust system & left-side suspension components Remove left-side wheels and inspect brakes Rotate and reinstall left-side wheels Inspect left-side tire condition, record and adjust tire pressures Replace A/C pollen filter Explain maintenance minder reset procedure Tech B Perform Battery Test Replace Engine Oil and Filter Inspect front under carriage, exhaust system and right-side suspension components Remove right-side wheels & inspect brakes Rotate and reinstall right-side wheels Inspect right-side tire condition, record and adjust tire pressures Communicate inspection results to Instructor Run engine and recheck oil level Replace engine air filter Lubricate locks and hinges Check and adjust spare tire pressure 12

13 Positive Results: Students are better prepared for first work experience Students have realistic expectations and better morale Students have less financial burden prior to identifying fit as technician Dealers are more satisfied with students hired Dealers are advancing qualified students faster Dealers now have source for trained maintenance level technicians Secondary programs can meet 1 st stage PACT training with no additional instructor or equipment cost More secondary schools qualify for AHM support Post secondary school articulation is more likely Secondary to Post Secondary connection is stronger Parents are more supportive with Bachelor pathway identified Counselors are more supportive with Bachelor pathway identified AHM Customers are receiving higher quality experiences 13

14 Gateway course to repair level Gateway course to Diagnostic level Maintenance Level Definition: Maintenance level work meets the following criteria: No Customer Complaint Associated with normal component and fluid deterioration over time and mileage. AHM provides free maintenance level curriculum resources to secondary schools. Certification Tests are done at PACT locations 14

15 Gateway course to repair level Gateway course to Diagnostic level Repair Level Definition: Repair level work meets the following criteria: Single vehicle or customer identified issue. Process in Service Manual followed, tests performed to determine issue, correct issue identified. Component replaced or repaired and vehicle restored to factory condition. 15

16 Gateway course to repair level Gateway course to Diagnostic level Diagnostic Level Definition: Diagnostic level work meets one or more of the following criteria: Multiple vehicle or customer identified issue. Multiple systems involved Intermittent issue Multiple issue Data Interpretation High resistance electrical issue Communication issue Service manual procedure not available 16